Pub Date : 2025-06-23DOI: 10.1080/19368623.2025.2519732
Hien Thu Bui, Viachaslau Filimonau, Hakan Sezerel
{"title":"From function to feeling: exploring the effects of human-like traits in service robots on perceived authenticity and value","authors":"Hien Thu Bui, Viachaslau Filimonau, Hakan Sezerel","doi":"10.1080/19368623.2025.2519732","DOIUrl":"https://doi.org/10.1080/19368623.2025.2519732","url":null,"abstract":"","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":"22 1","pages":""},"PeriodicalIF":12.5,"publicationDate":"2025-06-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144371017","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2025-05-24DOI: 10.1080/19368623.2025.2507944
Dahye Kim, Miju Choi, Youngjoon Choi
{"title":"Customer perception of price fairness in human-robot interaction: examining the role of anthropomorphism and social presence","authors":"Dahye Kim, Miju Choi, Youngjoon Choi","doi":"10.1080/19368623.2025.2507944","DOIUrl":"https://doi.org/10.1080/19368623.2025.2507944","url":null,"abstract":"","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":"25 1","pages":""},"PeriodicalIF":12.5,"publicationDate":"2025-05-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144193706","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2025-05-24DOI: 10.1080/19368623.2025.2509673
Dung Minh Nguyen, Albert Jing-Fuh Yang
{"title":"Cultivating consumer extra-role behaviors via green psychological benefits: the roles of gratitude and perceived consumer effectiveness","authors":"Dung Minh Nguyen, Albert Jing-Fuh Yang","doi":"10.1080/19368623.2025.2509673","DOIUrl":"https://doi.org/10.1080/19368623.2025.2509673","url":null,"abstract":"","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":"41 1","pages":""},"PeriodicalIF":12.5,"publicationDate":"2025-05-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144193709","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2025-05-21DOI: 10.1080/19368623.2025.2494567
Omid Oshriyeh, Roman Egger
{"title":"The double-edged sword of user reviews: how customer feedback can build and break hotel brands","authors":"Omid Oshriyeh, Roman Egger","doi":"10.1080/19368623.2025.2494567","DOIUrl":"https://doi.org/10.1080/19368623.2025.2494567","url":null,"abstract":"","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":"10 1","pages":""},"PeriodicalIF":12.5,"publicationDate":"2025-05-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144193929","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2025-05-16DOI: 10.1080/19368623.2025.2505131
Maolong Zhang, Jin Li, Yanmei Lin
{"title":"Navigating the artificial intelligence (AI) driven algorithmic paradox in hospitality: Unpacking the inverted U-shaped relationship between algorithmic management and employee service innovation","authors":"Maolong Zhang, Jin Li, Yanmei Lin","doi":"10.1080/19368623.2025.2505131","DOIUrl":"https://doi.org/10.1080/19368623.2025.2505131","url":null,"abstract":"","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":"72 1","pages":""},"PeriodicalIF":12.5,"publicationDate":"2025-05-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144193930","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-11-02DOI: 10.1080/19368623.2024.2422885
Salman Yousaf, Jong Min Kim
This study seeks to explore how Dark Triad of psychopathy, Machiavellianism, and narcissism interact with consumers’ regulatory focus (prevention-focus and promotion-focus) to influence online cons...
{"title":"How dark traits and regulatory focus manifest in online hotel reviews: a textual content analysis","authors":"Salman Yousaf, Jong Min Kim","doi":"10.1080/19368623.2024.2422885","DOIUrl":"https://doi.org/10.1080/19368623.2024.2422885","url":null,"abstract":"This study seeks to explore how Dark Triad of psychopathy, Machiavellianism, and narcissism interact with consumers’ regulatory focus (prevention-focus and promotion-focus) to influence online cons...","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":"140 1","pages":""},"PeriodicalIF":12.5,"publicationDate":"2024-11-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142580313","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-10-14DOI: 10.1080/19368623.2024.2413189
Tong Yang, Chen Jason Zhang, Jie Wu, Junming Zhang
Recognizing the importance of affective fulfillment for contemporary customers, this study aims to investigate how the expressions of affective needs in online reviews impact review usefulness. Dra...
{"title":"The hidden gems in online reviews: unraveling how the expressions of affective needs impact review usefulness","authors":"Tong Yang, Chen Jason Zhang, Jie Wu, Junming Zhang","doi":"10.1080/19368623.2024.2413189","DOIUrl":"https://doi.org/10.1080/19368623.2024.2413189","url":null,"abstract":"Recognizing the importance of affective fulfillment for contemporary customers, this study aims to investigate how the expressions of affective needs in online reviews impact review usefulness. Dra...","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":"99 1","pages":""},"PeriodicalIF":12.5,"publicationDate":"2024-10-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142444509","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-09-17DOI: 10.1080/19368623.2024.2402488
Xin Liu, Lu Zhang, Tengteng Zhu
With increased application of service robots in the hospitality industry, many employees nowadays are required to work with service robots. Existing studies mainly focused on the impact of service ...
{"title":"Service robots in my workplace: effects of employee-service robot co-work experiences on psychological empowerment","authors":"Xin Liu, Lu Zhang, Tengteng Zhu","doi":"10.1080/19368623.2024.2402488","DOIUrl":"https://doi.org/10.1080/19368623.2024.2402488","url":null,"abstract":"With increased application of service robots in the hospitality industry, many employees nowadays are required to work with service robots. Existing studies mainly focused on the impact of service ...","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":"63 1","pages":""},"PeriodicalIF":12.5,"publicationDate":"2024-09-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142245484","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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