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Victim, villain, or scapegoat? Mediating organizational crises embedded in social problems and the transformation of order 受害者、恶棍还是替罪羊?调解社会问题中的组织危机和秩序转变
IF 2.5 2区 文学 Q1 COMMUNICATION Pub Date : 2023-05-17 DOI: 10.1080/03637751.2023.2202717
Limin Liang, Yi-Hui Christine Huang
ABSTRACT Western crisis communication theories focusing on individual attribution and stable underlying norms fail to account for crises embedded in larger social problems that lead to regulatory changes. By analysing three cases that Chinese crisis managers initially identified as “commission”, “control” and “agreement” situations (Bradford & Garrett, 1995) but ended up as crises involving “absent standards”, “bad standards” and “overrated standards”, in which the first two resulted in normative changes, we highlight the deliberative potential of crisis communication embodied in the “standards situation”. When neither journalistic narratives portraying the accused as a “villain” nor organizational accounts foregrounding a “victim/scapegoat” self-perception can contain attribution at individual levels, the society enters a deliberative mode that interrogates actors’ collective guilt complicit in a crisis.
西方危机传播理论侧重于个人归因和稳定的基本规范,未能解释嵌入更大社会问题中的危机,这些问题会导致监管变化。通过分析中国危机管理者最初确定的三种情况,即“委托”、“控制”和“协议”情况(Bradford&Garrett,1995),但最终演变为涉及“缺失标准”、“糟糕标准”和“高估标准”的危机,其中前两种情况导致了规范性的变化,我们强调了危机沟通的协商潜力体现在“标准情境”中。当将被告描绘成“恶棍”的新闻叙事和预测“受害者/替罪羊”自我认知的组织叙事都不能包含个人层面的归因时,社会进入了一种审议模式,审问参与者在危机中的集体罪行同谋。
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引用次数: 0
“You can be gay and straight at the same time:” Contextually contingent negotiations of gay and bisexual identifications among same-gender-loving men in Ghana “你可以同时是同性恋和异性恋:”加纳同性恋男性对同性恋和双性恋身份认同的语境偶然谈判
IF 2.5 2区 文学 Q1 COMMUNICATION Pub Date : 2023-05-11 DOI: 10.1080/03637751.2023.2203740
G. Asante
ABSTRACT In this essay, I draw on interview discourses with 22 Sassoi – same-gender-loving men in Ghana – to examine how they discursively deploy “straight,” “gay,” and “bisexual” identifications in specific contexts. Drawing on the work of postcolonial studies and queer intercultural communication scholarship, I show how Sassoi infuse gay, bisexual and straight identifications with alternative meanings to resist the exclusionary discourses of Ghanaian sexual citizenship and Western understandings of same-sex sexuality. In the end, I argue that in contrast to narratives of reconciliation where queer subjects resolve multiple aspects of themselves, such as being gay and religious, queer African subjects draw on a politics of complementarity – where polar identities such as gay and straight are not always perceived as oppositional..
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引用次数: 0
“Whatever you do, I can do too”: Disentangling the daily relations between exposure to positive social media content, can self, and pressure “无论你做什么,我也可以”:解开接触积极的社交媒体内容、自我和压力之间的日常关系
IF 2.5 2区 文学 Q1 COMMUNICATION Pub Date : 2023-05-09 DOI: 10.1080/03637751.2023.2206472
Sarah Devos, Kathrin Karsay, S. Eggermont, Laura Vandenbosch
ABSTRACT The current 14-day diary study among 186 adolescents (56.1% boys; M age = 15.62 years) examined how daily exposure to positive social media content (i.e., portrayals of individuals’ best possible selves) relates to their daily well-being. The results suggest that exposure to uncommon positive content (i.e., vacations and relationships) positively relates to adolescents’ beliefs about their potential to have a similar, successful lifestyle (i.e., “can self”). Such beliefs seem to turn into pressure to improve on days when adolescents feel that they are not as successful as they believe they should be (i.e., feelings of discrepancy). In conclusion, confident adolescents remain positive when they perceive such content as within reach, yet experience pressure when they perceive themselves as falling behind.
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引用次数: 0
Navigating entangled shame: Examining the sociomaterialities of food assistance programs 驾驭纠缠的羞耻感:考察粮食援助计划的社会物质性
IF 2.5 2区 文学 Q1 COMMUNICATION Pub Date : 2023-04-27 DOI: 10.1080/03637751.2023.2202710
Sonia R. Ivancic, D. Dooling
ABSTRACT In the United States, individuals in precarious circumstances navigate numerous programs to supplement their food access. These programs operate in relation to stigmatizing discourses about poverty and food insecurity. This paper explores the sociomaterial meanings of food assistance, including SNAP, food pantries, and nonprofit food distribution. Using qualitative methods, we introduce the notion of entangled shame. This concept describes how discourses about poverty, material agencies, and (in)visibility collide to produce shame. Last, we identify methods of challenging and alleviating entangled shame. Results illuminate possibilities for centering dignity in food assistance programs.
摘要在美国,处于不稳定环境中的个人会通过许多项目来补充他们的食物供应。这些方案与关于贫困和粮食不安全的污名化言论有关。本文探讨了粮食援助的社会物质意义,包括SNAP、食品储藏室和非营利食品分配。运用定性方法,我们引入了纠缠羞耻的概念。这个概念描述了关于贫困、物质机构和(在)可见性的话语是如何碰撞产生羞耻感的。最后,我们确定了挑战和减轻纠缠的羞耻感的方法。结果阐明了在粮食援助方案中以尊严为中心的可能性。
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引用次数: 0
Estimating the impact of immediate versus delayed corrections on belief accuracy 估计即时修正与延迟修正对信念准确度的影响
IF 2.5 2区 文学 Q1 COMMUNICATION Pub Date : 2023-04-25 DOI: 10.1080/03637751.2023.2202728
Suhwoo Ahn, D. Bergan, Siyuan Ma, Dustin Carnahan
ABSTRACT Prior work has found that early corrections are often more effective than corrections encountered sometime after exposure to misinformation. However, these studies have generally considered only brief delays between misinformation exposure and correction, and do not explore processing style as a potential moderator of correction timing. We conducted a two-wave online experiment randomly assigning participants to receive corrections either shortly after exposure or approximately one week later. We find that both immediate and delayed corrections influenced belief accuracy and policy support, but immediate corrections were no more influential than delayed corrections, contrary to earlier findings. In addition, processing style had no moderating effect on the influence of correction timing.
先前的研究发现,早期的纠正往往比在接触错误信息后遇到的纠正更有效。然而,这些研究通常只考虑错误信息暴露和纠正之间的短暂延迟,并没有探索处理方式作为纠正时间的潜在调节因素。我们进行了两波在线实验,随机分配参与者在暴露后不久或大约一周后接受纠正。我们发现即时更正和延迟更正都影响信念准确性和政策支持,但即时更正并不比延迟更正更有影响力,这与先前的研究结果相反。此外,加工方式对纠正时间的影响没有调节作用。
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引用次数: 0
Effects of written code-mixing on processing fluency and perceptions of organizational inclusiveness 书面代码混合对处理流畅性和组织包容性认知的影响
IF 2.5 2区 文学 Q1 COMMUNICATION Pub Date : 2023-04-20 DOI: 10.1080/03637751.2023.2202749
Jessica Gasiorek, Marko Dragojevic
ABSTRACT Participants read English-based online texts from fictional organizations that either included no code-mixing, Hawaiian words without glosses (i.e., parenthetical translations), or Hawaiian words with English glosses. Relative to no code-mixing, code-mixing without glosses disrupted processing fluency, leading participants to feel less welcome in the organization. Code-mixing with glosses did not disrupt fluency for participants from Hawai‘i, where this practice is common, but did for people from elsewhere. No differences in feeling welcome emerged between code-mixing with glosses and no code-mixing conditions. These results suggest that code-mixing in written organizational materials can have both costs (i.e., disrupted fluency) and benefits (i.e., cueing inclusiveness), and that these effects depend on audiences’ familiarity with code-mixing as a practice, and the format of code-mixing.
参与者阅读来自虚构组织的基于英语的在线文本,这些文本要么没有代码混合,要么没有注释的夏威夷语单词(即括号翻译),要么有英语注释的夏威夷语单词。相对于没有代码混合,没有修饰的代码混合会破坏处理的流畅性,导致参与者在组织中感觉不那么受欢迎。对来自夏威夷的参与者来说,带着注释的代码混合并没有影响他们的流利程度,这种做法在夏威夷很常见,但对来自其他地方的人来说却有影响。在有光泽的代码混合和没有代码混合的条件下,受欢迎的感觉没有差异。这些结果表明,书面组织材料中的代码混合可能既有成本(即中断的流畅性)也有收益(即提示包容性),而这些影响取决于受众对代码混合的熟悉程度以及代码混合的格式。
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引用次数: 1
Camera perspective and skin color: Biased reactions to viral body worn camera videos of police violence 摄像头视角和肤色:对警察暴力的随身携带摄像头视频的偏见反应
IF 2.5 2区 文学 Q1 COMMUNICATION Pub Date : 2023-04-19 DOI: 10.1080/03637751.2023.2202722
Rachel L. Bailey, Harry Yaojun Yan, Glenna L. Read
ABSTRACT Body-worn camera and citizen device videos capturing police use-of-force are shared and commented upon widely within social media. This study investigated how point-of-view (POV: onlooker vs. officer perspective) and citizen skin color (dark skin vs. light skin), interacted to affect emotional responses, likelihood to comment and share, and comment on content. A predominantly White sample watched police use-of-force videos in which citizen skin color and camera POV varied. Body-worn camera (BWC) videos in which light-skinned citizens were harmed elicited the most likelihood to comment and share. Further, experienced negative emotion fully mediated this relationship. BWC videos in which dark-skinned citizens were harmed elicited the least negative emotion, the least likelihood to comment, and less normative commentary about officer behaviors.
摘要:拍摄警察使用武力的随身摄像头和公民设备视频在社交媒体上被广泛分享和评论。这项研究调查了观点(POV:旁观者与官员的视角)和公民的肤色(深色皮肤与浅色皮肤)如何相互影响情绪反应、评论和分享的可能性以及对内容的评论。以白人为主的样本观看了警察使用武力的视频,视频中公民的肤色和摄像头的视角各不相同。浅色皮肤的公民受到伤害的随身携带的摄像头视频最有可能引起评论和分享。此外,经历过的负面情绪完全介导了这种关系。《生物武器公约》中深色皮肤公民受到伤害的视频引发的负面情绪最少,发表评论的可能性最小,对官员行为的评论也不太规范。
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引用次数: 0
White privilege critical consciousness, racial attitudes, and intergroup anxiety among parents and adult children in White families 白人特权、批判意识、种族态度与白人家庭中父母和成年子女的群体间焦虑
IF 2.5 2区 文学 Q1 COMMUNICATION Pub Date : 2023-04-03 DOI: 10.1080/03637751.2023.2202712
Timothy Curran, Analisa Arroyo, Jessica Fabbricatore, Jian Jiao
ABSTRACT Prejudice and discrimination toward Black individuals in the U.S. serves to maintain White privilege. This research integrated the tenets of social cognitive theory (Bandura, 1977) and White racial identity theory (Helms, 1990) to examine intraindividual associations (i.e., within a single person) and interindividual associations (i.e., between family members) among parents’ and adult children’s critical consciousness of their White privilege, (anti)racist attitudes, and intergroup anxiety. We also tested a series of mediation paths from parents’ White privilege critical consciousness to children’s outcomes to explore potential mechanisms by which racial attitudes and behaviors are associated among family members. This study highlights the intricate nature of White privilege in White families, and their links to both progressive and harmful race-related attitudes and behaviors.
在美国,对黑人的偏见和歧视是维持白人特权的工具。本研究整合了社会认知理论(Bandura, 1977)和白人种族认同理论(Helms, 1990)的原则,研究了父母和成年子女对白人特权、(反)种族主义态度和群体间焦虑的批判意识之间的个体内联系(即在一个人内部)和个体间联系(即在家庭成员之间)。我们还测试了一系列从父母的白人特权批判意识到孩子的结果的中介路径,以探索种族态度和行为在家庭成员之间的潜在关联机制。这项研究强调了白人家庭中白人特权错综复杂的本质,以及它们与进步和有害的种族态度和行为之间的联系。
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引用次数: 0
Latina/o/x undocumented college students’ perceived barriers and motivations for talking to a campus mental health professional: A focus on communication, culture, and structural barriers 拉丁裔/非裔/非裔大学生与校园心理健康专业人员交谈的感知障碍和动机:对沟通、文化和结构障碍的关注
IF 2.5 2区 文学 Q1 COMMUNICATION Pub Date : 2023-02-14 DOI: 10.1080/03637751.2023.2175881
Jennifer A. Kam, S. Hopfer, M. Cornejo, Roselia Mendez Murillo, Daniela Juarez
ABSTRACT Although undocumented students face numerous stressors that can lead to mental health strain, they often underutilize their campus mental health services. To identify the barriers and motivations for talking to a campus mental health professional (MHP) and to extend the Health Belief Model (HBM), we conducted semi-structured interviews with 24 Latina/o/x undocumented college students. Family communication revealed views that undermined talking to an MHP, but that were deeply rooted in culture and immigration; having to prioritize basic needs; and growing up in an environment where mental health services were unavailable. Our findings reveal important communication, cultural, and structural elements that should be emphasized in the HBM when explicating Latina/o/x undocumented students' beliefs and behaviors about talking to an MHP.
尽管无证学生面临着许多可能导致心理健康紧张的压力源,但他们往往没有充分利用校园心理健康服务。为了确定与校园心理健康专业人员(MHP)交谈的障碍和动机,并扩展健康信念模型(HBM),我们对24名拉丁裔/o/x无证大学生进行了半结构化访谈。家庭交流揭示了一些不利于与民族主义候选人交谈的观点,但这些观点深深植根于文化和移民;必须优先考虑基本需求;在一个没有心理健康服务的环境中长大。我们的研究结果揭示了在解释拉丁裔/非拉丁裔/非拉丁裔学生与MHP交谈的信念和行为时,HBM应该强调的重要的沟通、文化和结构因素。
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引用次数: 0
The longitudinal influence of supportive messages on stress reactivity and general well-being for LGBTQ+ recipients of hate speech: Comparing the relative effects of verbal person-centered and autonomy support 支持信息对LGBTQ+仇恨言论接受者压力反应和总体幸福感的纵向影响:比较言语以人为本支持和自主支持的相对效果
IF 2.5 2区 文学 Q1 COMMUNICATION Pub Date : 2023-02-14 DOI: 10.1080/03637751.2023.2171081
J. P. Crowley, A. Denes, A. Bleakley, Katrina T. Webber, Devon Geary, M. DelGreco, Joseph Whitt, C. Guest, Emily K. Hamlin
ABSTRACT LBGTQ+ individuals (N = 50) engaged in a 10-minute discussion with a close network member about an experience they had with hate speech that was targeted at their sexual orientation. The relative effects of two predominant social support theoretical frameworks, verbal person centeredness and autonomy support, were compared. Discussions were rated by trained raters for the presence of each type of support. Results support both theoretical frameworks as predicting decreases in stress across the discussion as well as increases in reported general well-being over one month. Theoretical implications and methodological comparison are discussed.
LBGTQ+个体(N = 50)与亲密的网络成员进行了10分钟的讨论,讨论了他们针对其性取向的仇恨言论的经历。比较了两种主要的社会支持理论框架——言语以人为中心和自主支持的相对效果。讨论由训练有素的评分员对每种支持的存在程度进行打分。结果支持这两种理论框架,预测在讨论过程中压力会减少,以及一个月内报告的总体幸福感会增加。讨论了理论意义和方法比较。
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引用次数: 0
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Communication Monographs
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