International Journal of Consumer Studies最新文献

Repair is a vital consumer behaviour necessary to extend product lifespans and to achieve a circular economy. Despite its importance, past literature reviews do not offer a comprehensive overview of consumer repair decision-making, as they focus on the repair of specific products, multiple circular behaviours, the act of repair, or limit the review period. Given this gap, this study undertakes a systematic literature review (SLR) using the Theory-Context-Characteristics-Methods (TCCM) framework and the SPAR-4-SLR protocol to identify 62 papers related to consumer repair decision-making. We find that the literature is generally atheoretical. While we discover a wealth of studies identifying the factors influencing consumer repair decisions, few examine mediating or moderating variables or the outcomes of repair decisions for consumers. We synthesise the literature to propose a conceptual model of consumer repair decision-making and outline a comprehensive future research agenda based on the TCCM framework. We find the decision to repair is negatively related to the inconvenience and cost of repair. We recommend that marketers support repair take-back programs and that policymakers support repair hubs and Right to Repair legislation to encourage repair and promote a circular economy.

Information technologies, particularly voice assistants (VAs), have transformed consumer interactions by enabling voice-activated tasks and product recommendations. However, existing research has not fully explained the mechanisms underlying consumer responses to VA versus human-generated recommendations. This research addresses this gap by investigating whether VAs influence consumer intentions differently from human salespeople. Using a randomized between-subjects experimental design, we conducted two single-factor scenario-based studies (n = 614), in which participants received a recommendation either from a salesperson or a VA. Results reveal that although consumers report greater willingness to use VAs in the future, recommendations from human salespeople more strongly influence both the intention to follow the recommendation and to purchase the product. Perceived credibility and warmth emerged as key explanatory mechanisms, with human salespeople rated higher on both dimensions. Moreover, we find that need for cognition moderates these effects: individuals high in need for cognition respond more critically to VA recommendations than those low in need for cognition. These findings contribute to a deeper understanding of how consumer perceptions and individual traits shape responses to AI versus human interactions, while offering actionable insights for improving VA design to increase warmth and credibility.

Pacheco, D. C., Moniz, A. I. D. , S. A., Silva, O. D. L., Caldeira, , S. N., and Bigné, ., E. 2025. “ Impulsivity in Live Shopping: How Envy, Happiness, and Hedonic Consumption Influence Gen Z Purchases.” International Journal of Consumer Studies 49, no. 5: e70113. https://doi.org/10.1111/ijcs.70113.

For the purposes of institutional evaluation and assessment of research performance, the authors are required to list their affiliations as below.

Daniel Costa Pacheco

School of Business and Economics, University of the Azores, Rua da Mãe de Deus, 9500-321, Ponta Delgada, Portugal.

Centre of Applied Economics Studies of the Atlantic (CEEAplA), University of the Azores, Rua da Mãe de Deus, 9500-321, Ponta Delgada, Portugal.

Ana Isabel Damião de Serpa Arruda Moniz

School of Business and Economics, University of the Azores, Rua da Mãe de Deus, 9500-321, Ponta Delgada, Portugal.

Centre of Applied Economics Studies of the Atlantic (CEEAplA), University of the Azores, Rua da Mãe de Deus, 9500-321, Ponta Delgada, Portugal.

Osvaldo Dias Lopes da Silva

School of Science and Technology, University of the Azores, Rua da Mãe de Deus, 9500-321, Ponta Delgada, Portugal.

CICS.UAc/CICS.NOVA.UAc, University of the Azores, Rua da Mãe de Deus, 9500-321, Ponta Delgada, Portugal.

Suzana Nunes Caldeira

School of Social Sciences and Humanities, University of the Azores, Rua da Mãe de Deus, 9500-321, Ponta Delgada, Portugal.

CICS.UAc/CICS.NOVA.UAc, University of the Azores, Rua da Mãe de Deus, 9500-321, Ponta Delgada, Portugal.

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Despite growing concern over electronic waste (e-waste), critical gaps remain in understanding the psychological and informational drivers of e-waste recycling behavior. This study draws on Risk Perception Theory and Appraisal Theory of Emotion to examine the relationships among e-waste knowledge, perceived environmental risk, anticipated guilt and pride, recycling intention, and e-waste-related word of mouth (EW-WOM). Survey data from 357 consumers in a developing economy were analyzed using PLS-SEM. The results reveal that e-waste knowledge significantly increases perceived environmental risk. Both emotions positively influence recycling intention and EW-WOM. The study also introduces a validated e-waste knowledge scale for future research. Practical implications include promoting e-waste education across age groups and professions, and designing emotion-driven public campaigns using storytelling and social media to increase recycling engagement. Policymakers and businesses can leverage these findings to craft targeted interventions that enhance knowledge and activate emotional motivators. By integrating informational and emotional strategies, this study offers a comprehensive framework for advancing sustainable consumer behavior in e-waste management.

This study conducts a computational literature review (CLR) of 1076 peer-reviewed publications (1972–2024) to map how youth ICT engagement has been studied across the social sciences. Using unsupervised topic modeling, we identify 14 latent topics, which cluster into five domains: digital learning, online risk and well-being, identity and social interaction, digital marketing, and media consumption. Our findings reveal deep fragmentation—particularly the lack of integration between emotional regulation, autonomy, and digital literacy. Building on these insights, we propose an integrative framework that positions digital maturity as a developmental mediator and conceptual bridge linking antecedents (e.g., family environment, platform design) with behavioral outcomes such as agency, adaptability, and resilience. This synthesis provides a nuanced theoretical perspective for explaining behavioral development in digital contexts, advancing theory beyond discrete, skills-based models. Finally, the paper offers practical insights for educators (e.g., tailoring instruction to digital maturity archetypes), marketers (e.g., designing ethical, age-appropriate digital tools), and policymakers (e.g., refining youth digital literacy and citizenship initiatives) to support the successful maturation of young consumers in a digital world.

Anthropomorphism has widely been discussed in marketing literature as a concept that accounts for customer attitudes and behaviors. The study undertook a systematic literature review to reveal the relationship between anthropomorphism and customer experience. The review employed the Theory-Context-Construct-Methods (TCCM) framework, bibliometric analysis (performance analysis and scientific mapping), and systematic content analysis. 177 peer-reviewed journal articles published between 2003 and 2025 were selected. The analysis highlights the most prolific authors, articles, journals, various research streams, and prospective research directions. The findings include the most utilized theories, contexts, countries, and methodologies in anthropomorphic experience research. The study provides a structured framework that encapsulates the antecedents, moderators, mediators, and consequences of the phenomenon for future research. The insights derived from this analysis bear significant implications for researchers and marketing practitioners.