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8-T Framework for Artificial Intelligence-Driven Branding: A Strategic Typology 人工智能驱动品牌的8-T框架:战略类型学
IF 8.6 2区 管理学 Q1 BUSINESS Pub Date : 2024-12-04 DOI: 10.1111/ijcs.70002
Maria DSouza Deryl, Sanjeev Verma, Vartika Srivastava

The marketing ecosystem is experiencing a paradigmatic shift with the advent of artificial intelligence (AI). The present study aims to widen the foundations of brand strategy by integrating AI dimensions within the branding dominion. The literature lacks a cohesive perspective on AI dimensions boosting and driving brands for sustained competitive advantage in the dynamic marketplace. Marketing practitioners are gradually getting acquainted with the nuances of AI implementation, but latent AI capabilities remain potent to unfurl enduring consumer relationships. The present study develops a novel 8-T Strategic Framework for facilitating the strategic integration and effective implementation of AI in brand decisions and initiatives. The theorization of the 8-T framework of AI-driven branding (Technology, Training, Teaming, Targeting, Technique, Timing, Tailoring, Trust) offers macro and micro perspectives that serve as a formidable typology. The framework enunciates a holistic set of strategic mechanisms to help practitioners build futuristic strategies with a contemporary purpose.

随着人工智能(AI)的出现,营销生态系统正在经历一场范式转变。本研究旨在通过整合品牌领域内的人工智能维度来扩大品牌战略的基础。文献缺乏关于人工智能维度促进和推动品牌在动态市场中获得持续竞争优势的凝聚力视角。市场营销从业者正在逐渐熟悉人工智能实施的细微差别,但潜在的人工智能能力仍然强大,无法建立持久的消费者关系。本研究开发了一个新的8-T战略框架,以促进人工智能在品牌决策和举措中的战略整合和有效实施。人工智能驱动品牌的8-T框架(技术、培训、团队、目标、技术、时机、裁剪、信任)的理论提供了宏观和微观的视角,作为一个强大的类型学。该框架阐明了一套全面的战略机制,以帮助从业者建立具有当代目的的未来战略。
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引用次数: 0
Is It Benefiting Me or the Environment? How Context Nudges Green Product Choices 对我有利还是对环境有利?情境如何引导绿色产品选择
IF 8.6 2区 管理学 Q1 BUSINESS Pub Date : 2024-11-26 DOI: 10.1111/ijcs.13102
Megha Bharti, Vivek Suneja

Green attribute trade-offs have been identified as one of the significant antecedents of the green gap phenomenon (i.e., the discrepancy between pro-green attitudes and purchase behavior of green products) in literature. This paper focuses on the strategic role of trade-off-related context effects (i.e., compromise effect and asymmetric dominance effect) as behavioral nudges in green marketing. We suggest that the benefit association of green attributes can influence the scope of these two context effects. We use three studies with experimental design to illustrate the said effect across three trade-off scenarios, a range of product categories, and a diverse set of samples. Study 1 (307 participants), Study 2 (312 participants), and Study 3 (259 participants) investigated the hypotheses for trade-offs between green attributes and other conventional product attributes, particularly price, functional performance, and usage/procurement convenience, respectively. The results reveal that when green attributes are associated with user-benefit, the target green option performs better as a compromise option than as an asymmetrically dominant option, whereas when the green attributes are associated with environmental-benefit, the target green option performs better as an asymmetrically dominant option than as a compromise option. Further, this difference in efficacy under environmental-benefit association is less pronounced for individuals high on interdependent self-construal. Additionally, we find that under the environmental-benefit association, an independent self-construal attenuates the efficacy of the compromise effect.

绿色属性权衡已被文献认定为绿色差距现象(即支持绿色产品的态度与购买行为之间的差异)的重要前因之一。本文重点研究了与权衡相关的情境效应(即折衷效应和非对称支配效应)在绿色营销中作为行为诱导的战略作用。我们认为,绿色属性的利益关联会影响这两种情境效应的范围。我们通过三项实验设计研究来说明上述效应在三种权衡情景、一系列产品类别和一系列不同样本中的作用。研究 1(307 名参与者)、研究 2(312 名参与者)和研究 3(259 名参与者)分别调查了绿色属性与其他常规产品属性(尤其是价格、功能性和使用/采购便利性)之间的权衡假设。结果表明,当绿色属性与用户利益相关时,目标绿色选项作为折衷选项的表现要好于作为非对称主导选项的表现;而当绿色属性与环境利益相关时,目标绿色选项作为非对称主导选项的表现要好于作为折衷选项的表现。此外,在环境-利益关联条件下,这种功效差异对于相互依赖自我建构程度较高的个体来说并不那么明显。此外,我们还发现,在环境-利益关联下,独立的自我建构会削弱折中效应的效果。
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引用次数: 0
Curiosity in Consumer Behavior: A Systematic Literature Review and Research Agenda 消费者行为中的好奇心:系统文献综述与研究议程
IF 8.6 2区 管理学 Q1 BUSINESS Pub Date : 2024-11-25 DOI: 10.1111/ijcs.70001
Artur Strzelecki, Magdalena Jaciow, Robert Wolny

The aim of this study is to conduct a systematic review of the literature on consumer curiosity and its impact on consumer behavior. The “Scientific Procedures and Rationales for Systematic Literature Reviews” (SPAR-4-SLR) methodology and the “Theory, Context, Characteristics, and Methodology” (TCCM) framework were employed to analyze 122 papers published between 1992 and 2024. Articles were selected from the Web of Science database using key terms related to consumer curiosity. Consumer curiosity is a complex phenomenon that influences various aspects of consumer behavior, including purchase decisions, consumer engagement, and adaptation to new technologies. Curiosity serves as a significant moderator and mediator in consumer interactions with the market, especially in the context of new technologies such as AI and VR. The findings of this review indicate a growing interest in studying consumer curiosity in recent years, as reflected by the increasing number of publications. The practical implications of the analysis are significant for various stakeholders. Businesses can leverage these findings to develop more effective marketing strategies that engage consumers by stimulating their curiosity. Understanding how curiosity influences decision-making can also aid in the development of innovative products and services that better meet consumers' unmet needs. Additionally, academic researchers can build on the theoretical frameworks related to consumer curiosity and design future research based on identified gaps. Finally, managers and marketing professionals can apply these insights to personalize shopping experiences and enhance consumer engagement, which can lead to increased brand loyalty and competitive advantage. This review emphasizes the need for further research on the role of curiosity in consumer behavior and its impact on product innovation and marketing strategies and provides recommendations for future research directions that could contribute to a deeper understanding of how curiosity shapes consumer interactions with brands and products.

本研究旨在对有关消费者好奇心及其对消费者行为影响的文献进行系统性综述。本研究采用 "系统文献综述的科学程序与依据"(SPAR-4-SLR)方法和 "理论、背景、特征与方法"(TCCM)框架,对 1992 年至 2024 年间发表的 122 篇论文进行了分析。研究人员使用与消费者好奇心相关的关键术语从科学网数据库中选取了相关文章。消费者好奇心是一种复杂的现象,它影响着消费者行为的各个方面,包括购买决策、消费者参与和对新技术的适应。好奇心是消费者与市场互动的重要调节剂和中介,尤其是在人工智能和虚拟现实等新技术的背景下。本综述的研究结果表明,近年来人们对消费者好奇心的研究兴趣日益浓厚,这一点可以从越来越多的出版物中反映出来。分析的实际意义对各利益相关方都很重要。企业可以利用这些发现制定更有效的营销策略,通过激发消费者的好奇心来吸引他们。了解好奇心如何影响决策也有助于开发创新产品和服务,更好地满足消费者尚未满足的需求。此外,学术研究人员还可以建立与消费者好奇心相关的理论框架,并根据发现的差距设计未来的研究。最后,管理者和营销专业人士可以运用这些见解来个性化购物体验,提高消费者参与度,从而提高品牌忠诚度和竞争优势。本综述强调了进一步研究好奇心在消费者行为中的作用及其对产品创新和营销策略的影响的必要性,并就未来的研究方向提出了建议,这些建议有助于加深对好奇心如何影响消费者与品牌和产品互动的理解。
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引用次数: 0
Facebook and Consumer Research: A Review, AI-Driven Thematic Visualisation, and Research Agenda Facebook 与消费者研究:回顾、人工智能驱动的主题可视化和研究议程
IF 8.6 2区 管理学 Q1 BUSINESS Pub Date : 2024-11-21 DOI: 10.1111/ijcs.13104
Moulik Zaveri, Violetta Wilk

This paper explores the evolution of academic consumer research on Facebook by consolidating the existing body of literature. The study consists of 336 papers on the topic of Facebook and consumers, published in top journals between 2008 and 2023, sourced via Scopus. The data collection followed the PRISMA framework, and bibliometric analysis was conducted using descriptive and performance analyses with the aid of data tabulation software. Additionally, natural language processing (NLP) and thematic analysis of the data were conducted via text mining, topic modelling and data visualisation with Leximancer—an artificial intelligence (AI)-based programme. The results revealed that, over the 15-year time period, and most prominently in the last 5 years, there has been a noticeable shift in consumer research on Facebook in line with the evolution of the social media platform itself. The paper identifies evident gaps in the literature via thematic analysis of future research suggestions and managerial implications emergent from the data. It proposes specific future research directions for academic researchers to explore. Practitioners are provided insights corresponding to consumer-centric and effective social media marketing strategies.

本文通过整合现有文献,探讨了有关 Facebook 的消费者学术研究的演变。本研究通过 Scopus 收录了 2008 年至 2023 年间发表在顶级期刊上的 336 篇有关 Facebook 和消费者主题的论文。数据收集遵循了 PRISMA 框架,并借助数据制表软件使用描述性分析和性能分析进行了文献计量分析。此外,还利用基于人工智能(AI)的 Leximancer 程序,通过文本挖掘、主题建模和数据可视化,对数据进行了自然语言处理(NLP)和主题分析。研究结果表明,在 15 年的时间里,尤其是在过去的 5 年里,随着社交媒体平台本身的发展,有关 Facebook 的消费者研究也发生了明显的变化。本文通过对未来研究建议的专题分析,以及从数据中得出的管理启示,找出了文献中存在的明显差距。它为学术研究人员提出了具体的未来研究方向。同时也为从业人员提供了以消费者为中心的有效社交媒体营销策略。
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引用次数: 0
Mapping the Future of Tech-Infused Luxury: A Roadmap and Research Directions 描绘科技奢侈品的未来:路线图与研究方向
IF 8.6 2区 管理学 Q1 BUSINESS Pub Date : 2024-11-19 DOI: 10.1111/ijcs.13103
Nermain Al-Issa, Marsela Thanasi

This systematic review presents a pioneering analysis of advanced technology applications in the luxury industry, proposing a structured framework for effective integration across various supply chain and consumer journey stages. The study ensured a refined and comprehensive literature review by employing unique keywords derived from a preliminary exploration of technologies in retail and marketing. Our framework categorizes technologies according to their supply chain roles and highlights their impact on consumer perceptions, preferences, and purchasing decisions. The findings reveal a growing trend of luxury brands adopting advanced technologies to enhance customer experiences, boost operational efficiency, foster sustainable practices, and reinforce market positioning. This research contributes to sustainable supply chain management and ethical consumerism in the luxury sector by aligning technological innovation with sustainability and core luxury values. It provides actionable insights for industry practitioners and identifies future research directions, marking this study as a first-mover in advancing academic understanding and industry practice in luxury technology integration.

这篇系统性综述对奢侈品行业的先进技术应用进行了开拓性分析,提出了一个结构化框架,以便在供应链和消费者旅程的各个阶段进行有效整合。本研究通过对零售和营销技术的初步探索,采用独特的关键词,确保了文献综述的精炼和全面。我们的框架根据技术在供应链中的作用对其进行了分类,并强调了技术对消费者认知、偏好和购买决策的影响。研究结果表明,奢侈品牌采用先进技术来提升客户体验、提高运营效率、促进可持续发展实践并强化市场定位的趋势日益明显。这项研究通过将技术创新与可持续发展和奢侈品核心价值相结合,为奢侈品行业的可持续供应链管理和道德消费主义做出了贡献。它为行业从业者提供了可操作的见解,并确定了未来的研究方向,标志着本研究成为推动奢侈品技术整合的学术理解和行业实践的先驱。
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引用次数: 0
Influencer Marketing, Narrative Transportation, and Consumer Well-Being: An Exploration of How Virtual Influencers Impact Followers' Well-Being 影响者营销、叙事运输和消费者福祉:探索虚拟影响者如何影响追随者的幸福感
IF 8.6 2区 管理学 Q1 BUSINESS Pub Date : 2024-11-15 DOI: 10.1111/ijcs.13105
Ritesh Jain, Lisa Schuster, Edwina Luck, Hyun Seung Jin

With recent advancements in technologies such as artificial intelligence and computer-generated imagery, virtual influencers (VIs) have become prominent branding tools that command high engagement rates. Most extant research explores the marketing outcomes of using VIs in brand campaigns. However, little is known about how interacting with VIs on social media platforms may affect consumers' well-being. This research takes a comprehensive approach, developing a nuanced understanding of whether (and how) human-like VIs (HVIs) impact consumers' well-being. We employ a conceptual development approach drawing on scholarship from influencer marketing, narrative transportation, and consumer well-being and gather additional support for the conceptual framework from data collected by interviewing 25 followers of HVIs. The conceptual framework proposes that when interacting with influencers' social media posts, followers experience narrative transportation, which positively influences followers' hedonic and eudaimonic well-being. However, the conceptual framework also proposes that these relationships are moderated by the type of influencer (human vs. virtual) sharing the post. Specifically, we suggest that interactions with HVIs provide followers with enjoyment (hedonic well-being) and support their self-acceptance, personal growth, relationships, and autonomy (eudaimonic well-being). We also provide initial evidence of the favorable marketing outcomes of enhanced well-being from engagement with HVIs, including contemplation of brand purchase. The study thus advances extant VI literature by proposing a theoretically and empirically informed conceptual model that examines HVIs' influence on consumer well-being. Also, it contributes to addressing the broader calls for research on the impact of social media and influencer marketing on consumer well-being.

随着人工智能和计算机生成图像等技术的进步,虚拟影响者(VI)已成为具有高参与率的重要品牌推广工具。大多数现有研究都在探讨在品牌活动中使用虚拟形象的营销效果。然而,人们对在社交媒体平台上与虚拟影响者的互动如何影响消费者的福祉却知之甚少。本研究采用综合方法,对类人视像(HVIs)是否(以及如何)影响消费者的幸福感进行了细致入微的了解。我们采用了一种概念发展方法,借鉴了影响者营销、叙事运输和消费者福祉等方面的学术成果,并通过采访 25 名类人形视像关注者收集到的数据为概念框架提供了更多支持。该概念框架提出,当与有影响力者的社交媒体帖子互动时,追随者会经历叙事运输,这对追随者的享乐和幸福感产生积极影响。然而,该概念框架还提出,这些关系会受到分享帖子的影响者类型(人类与虚拟)的调节。具体来说,我们认为,与 HVI 的互动会给追随者带来快乐(享乐幸福),并支持他们的自我接纳、个人成长、人际关系和自主性(美满幸福)。我们还提供了初步证据,证明与 HVI 的互动会产生有利的营销结果,包括考虑购买品牌。因此,本研究提出了一个从理论和实证角度研究 HVI 对消费者幸福感影响的概念模型,从而推动了现有 VI 文献的发展。此外,本研究还有助于满足研究社交媒体和影响者营销对消费者福祉影响的更广泛需求。
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引用次数: 0
Impact of Aging on Consumer Behavior: A Review and Research Agenda 老龄化对消费者行为的影响:回顾与研究议程
IF 8.6 2区 管理学 Q1 BUSINESS Pub Date : 2024-11-12 DOI: 10.1111/ijcs.70000
Zhangwei Zheng, Hafizuddin-Syah B. A. M, Hafizah Omar Zaki, Qin Lingda Tan

This study conducted a systematic literature review integrating the TCM and ADO frameworks to analyze 46 studies published from 2014 to 2023 on the impact of aging on consumer behavior. The research adhered to Preferred Reporting Items for Systematic Reviews and Meta-Analyses principles, using data from Scopus, WoS, and ScienceDirect. Results showed an increasing trend in publications focusing primarily on elderly consumers. Analysis revealed that the Theory of Planned Behavior and technology acceptance model are the most frequently used theories, with research concentrated in the United States and China. Common methods included questionnaires, structural equation modeling, and regression analysis. The ADO framework highlighted psychological and individual-related antecedents as the most discussed. A relationship table categorizing 135 antecedents into five major categories showed a predominantly positive influence of antecedents on decisions and outcomes. Sixty aging-related antecedents were identified, covering all but product-related categories. The study identified critical research gaps and proposed future directions, offering insights for policymakers and practitioners to address aging society challenges and align with UN Sustainable Development Goals.

本研究结合中医框架和 ADO 框架进行了系统性文献综述,分析了 2014 年至 2023 年间发表的 46 篇有关老龄化对消费者行为影响的研究。研究遵循了系统综述和元分析的首选报告项目原则,使用的数据来自 Scopus、WoS 和 ScienceDirect。结果表明,以老年消费者为主要研究对象的出版物呈上升趋势。分析表明,计划行为理论和技术接受模型是最常用的理论,研究主要集中在美国和中国。常用方法包括问卷调查、结构方程模型和回归分析。ADO 框架强调心理和个人相关的前因是讨论最多的。关系表将 135 个前因分为五大类,表明前因对决策和结果的影响主要是积极的。研究确定了 60 个与老龄化相关的前因,涵盖了除产品相关类别之外的所有其他类别。该研究确定了关键的研究缺口,并提出了未来的研究方向,为政策制定者和实践者应对老龄化社会挑战并与联合国可持续发展目标保持一致提供了真知灼见。
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引用次数: 0
Consumer Perspectives on Food Traceability—A Systematic Literature Review and Future Research Agenda 消费者对食品可追溯性的看法--系统文献综述和未来研究议程
IF 8.6 2区 管理学 Q1 BUSINESS Pub Date : 2024-10-31 DOI: 10.1111/ijcs.13101
Anam Chaudhary, Rajat Sharma, Vidya Vemireddy

Food traceability is a critical approach that ensures the safety and quality of food. It has garnered significant attention, particularly in the aftermath of multiple food safety incidents reported in various countries. While there is extant literature available on consumer perspectives on food traceability, the findings are not consistent across studies. This systematic literature review aims to provide a comprehensive understanding by integrating findings from past studies. It includes 61 articles sourced from two databases, namely Scopus and Web of Science. This review outlines various stages of a consumer's decision for food traceability, starting from exposure, awareness, understanding, liking and disliking, attitudes and preferences, purchase intentions and willingness to pay, to the final purchase. It also identifies the determinants of consumer responses to food traceability, categorising them as factors internal to the consumers, determinants due to the perception of external factors and contextual factors. Moreover, it identifies gaps in the existing research and proposes research questions to expand the knowledge in this area.

食品可追溯性是确保食品安全和质量的关键方法。特别是在各国报道了多起食品安全事件之后,食品可追溯性引起了人们的极大关注。虽然有现成的文献介绍消费者对食品可追溯性的看法,但不同研究的结论并不一致。本系统性文献综述旨在通过整合以往的研究结果,提供一个全面的认识。它包括从 Scopus 和 Web of Science 两个数据库中获取的 61 篇文章。本综述概述了消费者决定食品可追溯性的各个阶段,从接触、认识、了解、喜欢和不喜欢、态度和偏好、购买意向和支付意愿,到最终购买。它还确定了消费者对食品可追溯性反应的决定因素,将其分为消费者内部因素、外部因素感知造成的决定因素和环境因素。此外,报告还指出了现有研究的不足,并提出了一些研究问题,以拓展这一领域的知识。
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引用次数: 0
Service Quality in Spectator Sports: A Review and Research Agenda 观众体育运动的服务质量:回顾与研究议程
IF 8.6 2区 管理学 Q1 BUSINESS Pub Date : 2024-10-30 DOI: 10.1111/ijcs.13086
Rui Biscaia, Ricardo Filipe Ramos, Masayuki Yoshida, Yukyoum Kim

Although service quality in spectator sports has been subject to extensive research, comprehensive studies mapping the intellectual structure and foundations of service quality in spectator sports are scant. The purpose of the current study was to synthesise and analyse the literature on service quality in spectator sports, and set a new research agenda by conducting a hybrid integrated review of the articles between 1996 and 2023. A total of 149 peer-reviewed journal articles were analyzed. First, a bibliometric analysis provided the citation structure and evolution of publications, source impact, most cited articles, most productive authors and associated impact. Then, a framework-based review including the articles' context, theories, type of study, service quality dimensions, spectator outcomes and limitations was conducted to provide a comprehensive overview of the current state of knowledge and identify future research directions. This study contributes to the literature by uncovering the structure and intellectual base of existent research, identifying gaps and suggesting a research agenda to deepen the understanding and management of service quality in spectator sports.

尽管观众体育运动中的服务质量问题已经得到了广泛的研究,但有关观众体育运动中服务质量的知识结构和基础的综合性研究却很少。本研究的目的是通过对 1996 年至 2023 年间的文章进行混合综合评述,对有关观众体育服务质量的文献进行综合分析,并制定新的研究议程。共分析了 149 篇经同行评审的期刊论文。首先,文献计量学分析提供了出版物的引文结构和演变、来源影响、最常被引用的文章、最有成果的作者和相关影响。然后,对文章的背景、理论、研究类型、服务质量维度、观众结果和局限性进行了基于框架的综述,以全面概述当前的知识状况并确定未来的研究方向。本研究揭示了现有研究的结构和知识基础,找出了差距,并提出了研究议程,以加深对观众体育服务质量的理解和管理,从而为文献研究做出了贡献。
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引用次数: 0
Knowledge and Skills Are Not Enough—Exploring the Determinants of Financial Behavior Formation 仅有知识和技能是不够的--探究金融行为形成的决定因素
IF 8.6 2区 管理学 Q1 BUSINESS Pub Date : 2024-10-28 DOI: 10.1111/ijcs.13100
Andrea Lučić, Nikola Erceg, Dajana Barbić

Understanding how young people learn to manage their finances responsibly can guide interventions to improve their financial health and stability in the short and long term, yet merely increasing financial knowledge and skills is ineffective. Psychological and environmental factors appear to be important determinants of financial behavior, yet such factors have long been neglected in the literature. The present study appears to be the first to assess empirically the contribution of intuitive and rational mental capacity as well as opportunities and motivation to financial behavior formation. We surveyed 2299 young adults at 229 high schools and universities in Croatia. Through structural equation modeling, we found that intuitive and rational thinking as well as motivation and opportunity substantially influenced the formation of financial behavior, whereas financial knowledge played a negligible role. Rational thinking was a stronger determinant than intuitive thinking in the case of healthy financial behavior, while the opposite was true in the case of impulsive consumption. These insights may help develop effective interventions for promoting positive financial habits among young adults.

了解青少年如何学会负责任地管理自己的财务,可以指导干预措施,在短期和长期内改善他们的财务健康和稳定性,但仅仅增加财务知识和技能是无效的。心理和环境因素似乎是财务行为的重要决定因素,但这些因素在文献中却长期被忽视。本研究似乎是首次对直觉和理性心理能力以及机会和动机对金融行为形成的贡献进行实证评估。我们对克罗地亚 229 所高中和大学的 2299 名青少年进行了调查。通过结构方程模型,我们发现直觉和理性思维以及动机和机会对金融行为的形成有很大影响,而金融知识的作用微乎其微。在健康的理财行为中,理性思维比直觉思维具有更强的决定作用,而在冲动型消费中,情况则恰恰相反。这些见解可能有助于制定有效的干预措施,促进年轻人养成积极的理财习惯。
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引用次数: 0
期刊
International Journal of Consumer Studies
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