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Helping may be Harming: unintended negative consequences of providing social support. 帮助可能是有害的:提供社会支持的意外负面后果
IF 6.1 2区 心理学 Q1 PSYCHOLOGY, APPLIED Pub Date : 2020-10-01 DOI: 10.1080/02678373.2019.1695294
Cheryl E Gray, Paul E Spector, Kayla N Lacey, Briana G Young, Scott T Jacobsen, Morgan R Taylor

While social support is generally considered a helpful resource for employees, it can also serve as a job stressor. Unhelpful workplace social support (UWSS) is any action taken by a supervisor and/or colleague that the recipient believes was intended to benefit him or her but is perceived as unhelpful or harmful. Two studies, one qualitative and one quantitative, identified types of UWSS and demonstrated that unhelpful support can operate as a job stressor in relating to strains. In Study 1, critical incidents were collected from 116 employees, and a content analysis revealed 11 distinct categories of UWSS. In Study 2, the taxonomy of UWSS was further refined using quantitative methods. Results of two samples (176 diverse employees and 496 registered nurses) demonstrate that UWSS is associated with higher job-related negative affect, lower competence-based self-esteem, lower coworker satisfaction, higher work-related burnout, higher organisational frustration, and more physical symptoms (e.g. headache, nausea, and fatigue) among recipients. Together, the studies demonstrate that unhelpful workplace social support is a meaningful job stressor worthy of further investigation.

社会支持通常被认为是员工的有益资源,但它也可能成为工作压力源。无帮助的职场社会支持(UWSS)是指上级和/或同事采取的任何行动,接受者认为这是为了让他或她受益,但却被认为是无益或有害的。两项研究,一项定性研究和一项定量研究,确定了UWSS的类型,并证明了无益的支持可以作为与压力相关的工作压力源。在研究1中,收集了116名员工的关键事件,并进行了内容分析,揭示了11种不同的UWSS类别。在研究2中,采用定量方法进一步完善了UWSS的分类。两个样本(176名不同的员工和496名注册护士)的结果表明,UWSS与较高的工作相关负面影响、较低的基于能力的自尊、较低的同事满意度、较高的工作倦怠、较高的组织挫败感和更多的身体症状(如头痛、恶心和疲劳)有关。总之,这些研究表明,无用的工作场所社会支持是一个有意义的工作压力源,值得进一步调查。
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引用次数: 14
A longitudinal perspective on the associations between work engagement and workaholism 工作投入与工作狂关系的纵向研究
IF 6.1 2区 心理学 Q1 PSYCHOLOGY, APPLIED Pub Date : 2020-08-04 DOI: 10.1080/02678373.2020.1801888
István Tóth‐Király, A. Morin, K. Salmela‐Aro
ABSTRACT The purpose of this two-wave longitudinal study was to examine the associations between work engagement and workaholism to better understand the psychological mechanisms underpinning high levels of work investment. These associations were examined in a sample of 514 employees using latent change models, allowing us to obtain a direct and explicit estimate of change occurring in both constructs over a 3-year period. These analyses relied on a bifactor representation of work engagement and workaholism, allowing us to properly disaggregate the global and specific levels of both constructs in the estimation of these longitudinal associations. To further enrich our theoretical understanding of the mechanisms at play in these relations, we also considered associations between these two constructs and employees’ levels of harmonious and obsessive work passion, two other facets of heavy work investment. Our results revealed the longitudinal independence of employees’ global levels work engagement and workaholism, showing that longitudinal associations between these two constructs occurred at the specific, rather than global, level. Harmonious work passion was only found to be associated to global and specific components of work engagement, whereas obsessive work passion was found to be associated with global and specific components of both work engagement and workaholism.
摘要这项两波纵向研究的目的是检验工作投入和工作狂之间的联系,以更好地理解支撑高水平工作投资的心理机制。这些关联在514名员工的样本中使用潜在变化模型进行了检查,使我们能够获得对三年内两种结构中发生的变化的直接和明确的估计。这些分析依赖于对工作投入和工作狂的双重表征,使我们能够在估计这些纵向关联时正确地分解这两种结构的全局和具体水平。为了进一步丰富我们对这些关系中的机制的理论理解,我们还考虑了这两种结构与员工和谐和痴迷的工作热情水平之间的联系,这是繁重工作投资的另外两个方面。我们的研究结果揭示了员工全球层面的工作投入和工作狂的纵向独立性,表明这两种结构之间的纵向关联发生在特定层面,而不是全球层面。和谐的工作激情只与工作投入的全局和特定组成部分有关,而强迫性工作激情则与工作投入和工作狂的全局和具体组成部分有关。
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引用次数: 28
High-involvement work practices and conflict management procedures as moderators of the workplace bullying–wellbeing relationship 高介入工作实践和冲突管理程序作为工作场所欺凌-幸福感关系的调节因子
IF 6.1 2区 心理学 Q1 PSYCHOLOGY, APPLIED Pub Date : 2020-07-31 DOI: 10.1080/02678373.2020.1801887
Maria Törnroos, Denise Salin, Linda L. Magnusson Hanson
ABSTRACT Despite the serious consequences of exposure to workplace bullying for the wellbeing of individuals and functioning of organisations, few studies have investigated how organisational practices could reduce the negative impact of bullying on employee wellbeing. In the present study, we investigate the longitudinal association of exposure to workplace bullying with depressive symptoms and sleep problems, and whether high-involvement work practices (HIWP) and conflict management (CM) procedures moderate these associations. The data for the study were drawn from the Swedish Longitudinal Occupational Survey of Health (SLOSH). The final sample comprised 21,029 individuals with 45,678 person-observations from 4 waves. Longitudinal multilevel models (with study waves nested under individuals) showed that exposure to workplace bullying increased depressive symptoms and sleep problems. Furthermore, both HIWPs and CM procedures were moderators of the association between exposure to bullying and depressive symptoms and sleep problems. The results support previous findings, suggesting that workplace bullying has severe consequences for subsequent wellbeing. Moreover, it extends previous research by showing that organisational practices, such as high-involvement work practices and collaborative conflict management procedures, may act as organisational resources that buffer the negative effects of exposure to bullying on wellbeing.
摘要尽管暴露在工作场所的欺凌会对个人的健康和组织的运作产生严重后果,但很少有研究调查组织实践如何减少欺凌对员工健康的负面影响。在本研究中,我们调查了暴露于工作场所欺凌与抑郁症状和睡眠问题的纵向关联,以及高参与工作实践(HIWP)和冲突管理(CM)程序是否调节了这些关联。该研究的数据来自瑞典职业健康纵向调查(SLOSH)。最终样本包括21029人,其中45678人从4个波浪中观察到。纵向多水平模型(研究波嵌套在个体下)表明,暴露于职场欺凌会增加抑郁症状和睡眠问题。此外,HIWP和CM程序都是暴露于欺凌、抑郁症状和睡眠问题之间关系的调节因子。研究结果支持了之前的研究结果,表明职场欺凌对随后的幸福感有严重影响。此外,它扩展了之前的研究,表明组织实践,如高参与度的工作实践和协作冲突管理程序,可能会作为组织资源,缓冲暴露于欺凌对幸福感的负面影响。
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引用次数: 11
The drivers of work engagement: A meta-analytic review of longitudinal evidence 工作投入的驱动因素:纵向证据的元分析综述
IF 6.1 2区 心理学 Q1 PSYCHOLOGY, APPLIED Pub Date : 2020-07-02 DOI: 10.1080/02678373.2019.1686440
T. Lesener, B. Gusy, Anna Jochmann, C. Wolter
ABSTRACT Work engagement is currently one of the most popular outcomes in occupational health psychology. According to the motivational process within the job demands-resources (JD-R) framework, job resources stimulate work engagement, which in turn fosters job performance. While the general positive impact of job resources on work engagement is well established, it remains unclear how different types of job resources differentially predict work engagement over time. In our meta-analytic review, we identified 55 longitudinal studies that investigate the impact of various job resources on work engagement. To uncover the drivers of work engagement, we examined the differential impact of job resources on work engagement at group level, leader level, and organisational level via meta-analytic structural equation modelling. The findings suggest that job resources at each of the three levels predict work engagement over time. However, organisational-level resources (reflecting how the work is organised, designed and managed) contribute much more strongly to work engagement than group-level, and leader-level resources. All three levels of job resources and work engagement are highly stable. We advocate for interventions at any of the three levels. However, interventions at the organisational-level are most promising for enhancing work engagement and we thus strongly recommend strengthening those job resources.
工作投入是目前职业健康心理学中最受欢迎的结果之一。根据工作需求资源(JD-R)框架内的动机过程,工作资源刺激工作参与,进而促进工作绩效。虽然工作资源对工作投入的总体积极影响已经得到很好的证实,但随着时间的推移,不同类型的工作资源如何不同地预测工作投入仍不清楚。在我们的元分析综述中,我们确定了55项纵向研究,这些研究调查了各种工作资源对工作投入的影响。为了揭示工作参与的驱动因素,我们通过元分析结构方程模型研究了工作资源对团队层面、领导者层面和组织层面工作参与的差异影响。研究结果表明,三个级别的工作资源都可以预测一段时间内的工作参与度。然而,组织层面的资源(反映工作是如何组织、设计和管理的)对工作参与的贡献要比团队层面和领导者层面的资源大得多。这三个层次的工作资源和工作参与度都非常稳定。我们主张在这三个层面中的任何一个层面进行干预。然而,组织层面的干预措施对提高工作参与度最有希望,因此我们强烈建议加强这些工作资源。
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引用次数: 63
Peers, proactivity, and problem-solving: A multilevel study of team impacts on stress appraisals of problem-solving demands 同伴、主动性和问题解决:团队对问题解决需求压力评估影响的多层次研究
IF 6.1 2区 心理学 Q1 PSYCHOLOGY, APPLIED Pub Date : 2020-07-02 DOI: 10.1080/02678373.2019.1579767
A. Espedido, Ben J. Searle, Barbara Griffin
ABSTRACT To date, there is a paucity of research on team-level impacts on the individual stress appraisal process despite the recognised role of teams for solving problems. Applying a multilevel approach, this study investigates the cross-level impact of team problem prevention behaviours on employee stress appraisals of problem-solving demands. It was hypothesised that team problem prevention would moderate the individual-level relationship between problem-solving demands and stress appraisals. Data were collected from 43 work teams comprised of 192 team members including all team leaders who also provided evaluations of their team’s problem prevention behaviour. Results supported the hypothesised cross-level moderating effects on challenge appraisal, but not threat appraisal. As one of the first studies to demonstrate that stress appraisals are impacted by the group, not just by individual factors, the results support a multilevel conceptualisation of stress appraisals. The findings also highlight implications for practice, broadening the scope of possibilities for stress management interventions to utilise team-level strategies such as leadership development programmes and/or team building initiatives.
摘要迄今为止,尽管团队在解决问题方面发挥着公认的作用,但关于团队层面对个人压力评估过程的影响的研究却很少。本研究采用多层次方法,调查了团队问题预防行为对员工解决问题需求的压力评估的跨层次影响。假设团队问题预防会缓和解决问题需求和压力评估之间的个人层面关系。数据来自43个工作小组,由192名小组成员组成,其中包括所有小组组长,他们还对小组的问题预防行为进行了评估。结果支持了对挑战评估的跨层面调节作用,但不支持威胁评估。作为第一批证明压力评估受群体影响而不仅仅受个人因素影响的研究之一,研究结果支持压力评估的多层次概念化。研究结果还强调了对实践的影响,扩大了压力管理干预的可能性范围,以利用团队层面的战略,如领导力发展计划和/或团队建设举措。
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引用次数: 10
Trajectories of effort-reward imbalance in Swedish workers: Differences in demographic and work-related factors and associations with health 瑞典工人劳动报酬失衡的轨迹:人口和工作因素的差异以及与健康的关系
IF 6.1 2区 心理学 Q1 PSYCHOLOGY, APPLIED Pub Date : 2020-07-02 DOI: 10.1080/02678373.2019.1666434
C. Leineweber, Constanze Eib, C. Bernhard‐Oettel, Anna Nyberg
ABSTRACT The aim of the study was to identify trajectories of effort-reward imbalance (ERI), to examine these with respect to demographic (age, gender, socio-economic position) and work-related (employment contract, work hours, shift work, sector) factors, and to investigate associations with different health indicators (self-rated health, depressive symptoms, migraine, sickness absence). The study used four waves of data (N = 6702), collected biennially within the Swedish Longitudinal Occupational Survey of Health (SLOSH). Using latent class growth modelling, we identified four trajectories: a stable low imbalance trajectory, which comprised 90% of all participants, and three change trajectories including a decreasing trajectory (4% of the participants), an inverted U-shaped trajectory and an increasing imbalance trajectory, both in 3% of the participants. Results indicate that a sizeable proportion of Swedish employees’ experience imbalance between efforts and rewards at work. The most favourable trajectory comprised relatively more men and was characterised by better work-related characteristics than the less favourable ERI trajectories. All change trajectories were dominated by women and employees in the public sector. Health developments followed ERI trajectories, such that less favourable trajectories associated with impaired health and more favourable trajectories associated with better health. Sickness absence increased among all ERI trajectories, most so for the decreasing and increasing ERI trajectory.
摘要本研究的目的是确定努力-回报失衡(ERI)的轨迹,从人口统计学(年龄、性别、社会经济地位)和与工作相关的因素(就业合同、工作时间、轮班工作、部门)来检验这些因素,并调查与不同健康指标(自评健康、抑郁症状、偏头痛、病假)的关系。这项研究使用了四波数据(N = 6702),在瑞典健康纵向职业调查(SLOSH)中每两年收集一次。使用潜在阶级增长模型,我们确定了四个轨迹:一个稳定的低不平衡轨迹,占所有参与者的90%,以及三个变化轨迹,包括下降轨迹(4%的参与者)、倒U形轨迹和增加不平衡轨迹(均占3%的参与者)。结果表明,相当大比例的瑞典员工在工作中的努力和回报之间存在经验失衡。最有利的轨迹包括相对更多的男性,并且与不太有利的ERI轨迹相比,具有更好的工作特征。所有的变化轨迹都是由妇女和公共部门雇员主导的。健康发展遵循ERI轨迹,因此与健康受损相关的不太有利的轨迹和与健康状况改善相关的更有利的轨迹。在所有ERI轨迹中,疾病缺席增加,ERI轨迹的减少和增加最为明显。
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引用次数: 11
Promoting Occupational Health Psychology through professional bodies: The role of the European Academy of Occupational Health Psychology 通过专业机构促进职业健康心理学:欧洲职业健康心理学学会的作用
IF 6.1 2区 心理学 Q1 PSYCHOLOGY, APPLIED Pub Date : 2020-06-05 DOI: 10.1080/02678373.2020.1774939
S. Iavicoli, S. Leka, K. Nielsen
In 2019, the European Academy of Occupational Health Psychology (EAOHP) celebrated its 20th Anniversary. EAOHP is a non-profit, non-governmental, scientific and professional organisation and a regi...
2019年,欧洲职业健康心理学学会(EAOHP)庆祝成立20周年。EAOHP是一个非营利、非政府、科学和专业组织,也是一个注册。。。
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引用次数: 4
Pregnancy and workplace accidents: The impact of stereotype threat 怀孕与工伤事故:刻板印象威胁的影响
IF 6.1 2区 心理学 Q1 PSYCHOLOGY, APPLIED Pub Date : 2020-06-05 DOI: 10.1080/02678373.2020.1774937
L. Lavaysse, T. Probst
ABSTRACT This study examines the impact of stereotype threat (ST), the fear of confirming negative assumptions about a group to which one belongs (Steele, C. M. [1997]. A threat in the air: How stereotypes shape intellectual identity and performance. American Psychologist, 52(6), 613–629), on the safety performance of pregnant workers. To avoid being stereotyped, pregnant employees may engage in concealing or supra-performance as coping strategies, which is predicted to jeopardise their safety. The strength and direction of the proposed causal relationships was tested using a rigorous longitudinal design with survey data from pregnant employees working in physically demanding jobs at three separate time points over two months (N 1 = 402; N 2 = 229; N 3 = 191). Latent growth curve modelling analysis indicated that ST is associated with greater use of concealment and supra-performance as coping strategies, as well as more experienced workplace accidents. Moreover, supra-performance appears to partially account for the relationship between ST and accidents. Scientifically, this study uniquely contributes to the literature by bridging two areas of research (stereotype threat and occupational safety) that have largely proceeded independently of each other. Given that pregnant workers represent a vulnerable and increasing sector of the workforce, it is critical to establish an empirical basis that can inform targeted and strategic interventions for improving the safety and health of pregnant employees.
摘要:本研究考察了刻板印象威胁(ST)的影响,即对确认自己所属群体的负面假设的恐惧(Steele, c.m.[1997])。空气中的威胁:刻板印象如何塑造知识分子的身份和表现。美国心理学家,52(6),613-629)关于怀孕工人的安全表现。为了避免被定型,怀孕的员工可能会采取隐瞒或超常表现作为应对策略,预计这会危及她们的安全。采用严格的纵向设计,对在两个月内三个不同时间点从事体力要求高的工作的怀孕员工的调查数据进行了强度和方向的检验(N 1 = 402;n2 = 229;N 3 = 191)。潜在增长曲线模型分析表明,ST与更多地使用隐藏和超绩效作为应对策略以及更有经验的工作场所事故有关。此外,超性能似乎部分解释了ST与事故之间的关系。从科学上讲,本研究通过连接两个研究领域(刻板印象威胁和职业安全),为文献做出了独特的贡献,这两个研究领域在很大程度上是相互独立的。鉴于怀孕工人是劳动力中一个脆弱且日益增加的部门,必须建立一个经验基础,为有针对性的战略干预措施提供信息,以改善怀孕雇员的安全和健康。
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引用次数: 6
Tired, strained, and hurt: The indirect effect of negative affect on the relationship between poor quality sleep and work injuries 疲劳、紧张和受伤:负面影响对睡眠质量差和工伤关系的间接影响
IF 6.1 2区 心理学 Q1 PSYCHOLOGY, APPLIED Pub Date : 2020-06-05 DOI: 10.1080/02678373.2020.1774938
J. H. Wong, Nick Turner, E. Kelloway, E. Wadsworth
ABSTRACT We conducted 3 studies to investigate how poor quality sleep relates to work injuries. First, using a sample of employed people living in the United Kingdom (N = 4,238; Study 1), we found that poor quality sleep was related to more frequent workplace injuries via negative affect rather than cognitive failures. Second, we again compared parallel pathways using a sample of USA employees (N = 202; Study 2): poor quality sleep was related to more frequent work injuries via work-related negative affect but not work-related cognitive failures. Third, we used a 2-wave sample of employees from the United Kingdom (N = 71; Study 3) finding that poor quality sleep was related to more frequent work injuries 7 weeks later via negative affect. Comparing high arousal and low arousal negative affect as competing pathways showed that there was a significant indirect effect of the former on the poor quality sleep-work injuries relationship but not the latter. Across 3 studies, we implicated the role of self-control failure stemming from poor quality sleep in predicting more frequent work injuries and suggested initiatives targeting high arousal negative affect as a way of reducing work injuries.
摘要:我们进行了3项研究来调查睡眠质量差与工伤的关系。首先,使用居住在英国的就业人员样本(N = 4238;研究1),我们发现睡眠质量差与更频繁的工作场所伤害有关,这是通过负面影响,而不是认知失误。其次,我们再次使用美国员工样本(N = 202;研究2):睡眠质量差通过工作相关的负面影响与更频繁的工伤有关,但与工作相关的认知失败无关。第三,我们使用了来自英国(N = 71;研究3)发现,睡眠质量差与7周后通过负面影响更频繁的工伤有关。将高唤醒和低唤醒负效应作为竞争途径进行比较表明,前者对低质量睡眠-工伤关系有显著的间接影响,但后者没有。在3项研究中,我们暗示了睡眠质量差导致的自我控制失败在预测更频繁的工伤中的作用,并提出了针对高唤醒负面影响的举措,以减少工伤。
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引用次数: 3
Proactivity, stress appraisals, and problem-solving: A cross-level moderated mediation model 主动性、压力评估和问题解决:一个跨水平调节的中介模型
IF 6.1 2区 心理学 Q1 PSYCHOLOGY, APPLIED Pub Date : 2020-05-21 DOI: 10.1080/02678373.2020.1767723
A. Espedido, Ben J. Searle
ABSTRACT Problem-solving demands have been shown to exert both positive and negative effects on employees. We examined whether these inconsistencies could be explained by the way people appraise (interpret) their problem-solving demands, either as a challenge or a threat. We proposed a cross-level moderated mediation model whereby the effects of problem-solving demands on a range of proactive behaviours (i.e. proactive innovation, problem prevention, voice, and proactive undermining) would be mediated by stress appraisals and moderated by psychological safety climate. Surveys were administered twice daily for 5 consecutive workdays to 248 employees from a variety of industries. Multilevel analyses showed that appraisals of challenge mediated the relationship between problem-solving demands and favourable forms of proactivity, whereas appraisals of threat mediated the relationship with unfavourable forms of proactivity. Depending on the type of proactive behaviour, these effects manifested at either the within- or between-person level. Finally, we observed a cross-level moderated mediation effect in which psychological safety climate strengthened the positive effects of within-person problem-solving demands on challenge appraisal, which in turn promoted proactive innovation. These results emphasise the explanatory power of stress appraisals and climate in shaping a range of proactive behaviours.
问题解决需求对员工既有积极影响,也有消极影响。我们研究了这些不一致是否可以通过人们评估(解释)他们解决问题的需求的方式来解释,无论是作为挑战还是威胁。我们提出了一个跨层次调节的中介模型,该模型认为,解决问题需求对一系列主动行为(即主动创新、问题预防、发声和主动破坏)的影响将由压力评估介导,并由心理安全气候调节。对248名来自不同行业的员工进行了连续5个工作日的调查,每天两次。多层次分析表明,挑战评价介导了问题解决需求与积极主动形式之间的关系,而威胁评价介导了消极主动形式之间的关系。根据主动性行为的类型,这些影响表现在人与人之间或人与人之间。最后,我们观察到一个跨水平的调节中介效应,即心理安全气候强化了个人问题解决需求对挑战评估的正向作用,而挑战评估反过来又促进了主动创新。这些结果强调了压力评估和气候在塑造一系列主动行为方面的解释力。
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引用次数: 14
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Work and Stress
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