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Gig Workers and Managing App-Based Surveillance 临时工和管理基于应用程序的监控
IF 6.2 1区 文学 Q1 COMMUNICATION Pub Date : 2024-08-16 DOI: 10.1177/00936502241269933
Renee Mitson, Eugene Lee, Jonathan Anderson
Based on interviews with app-based gig workers, this study uses Ganesh’s managing surveillance framework to explore relentless visibility and sousveillance (e.g., resistance, activism) to understand how app-based gig workers are being watched, watch others, and experience the economics and authoritative powers of gig work. Findings demonstrate how the intentionally designed technological aspects of mobile app-based gig work and the features of algorithmic management contribute to an ecosystem wherein gig workers are relentlessly observed by their gig parent organizations, how that is perceived by gig workers, and how this creates distrust, resistance and counter-surveillance towards the organization over time. As a result, gig workers begin to conduct their own surveillance, and simultaneously make attempts to surveil the gig parent organizations, and watch those who are watching them. As such, this study proposes a sousveillance spectrum wherein initially compliant gig workers may document surveillance and over time selectively ignore the organization’s rules, both to make the most of an ambiguous employment structure and also to shirk the oversight of the parent organization. Practically, this study provides insight as to how gig workers experience surveillance, how they make efforts to regain power through their own surveillance, and activism, and how the technological aspects of app-based gig work impact casual employment.
本研究基于对基于应用程序的演出工作者的访谈,使用加内什的管理监视框架来探讨无情的可见性和监视(如抵抗、行动主义),以了解基于应用程序的演出工作者如何被监视、监视他人,以及体验演出工作的经济学和权威力量。研究结果表明,基于移动应用程序的临时工工作在技术方面的有意设计和算法管理的特点如何促成了一个生态系统,在这个生态系统中,临时工被他们的临时工母组织无情地观察着,临时工如何看待这种观察,以及随着时间的推移,这种观察如何产生对组织的不信任、抵制和反监视。因此,临时工开始进行自我监视,同时试图监视临时工母体组织,并监视监视他们的人。因此,本研究提出了一个 "监督 "光谱,即最初遵守规定的临时工可能会记录监督情况,随着时间的推移,他们会选择性地无视组织的规定,既充分利用了模糊的就业结构,又逃避了母组织的监督。在实践中,本研究深入探讨了打工者如何经历监控,他们如何通过自身的监控和行动主义努力重获权力,以及基于应用程序的临时工作的技术层面如何影响临时就业。
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引用次数: 0
The Online Privacy Divide: Testing Resource and Identity Explanations for Racial/Ethnic Differences in Privacy Concerns and Privacy Management Behaviors on Social Media 在线隐私鸿沟:测试社交媒体上种族/族裔隐私关注和隐私管理行为差异的资源和身份解释
IF 6.2 1区 文学 Q1 COMMUNICATION Pub Date : 2024-08-13 DOI: 10.1177/00936502241273157
Laurent H. Wang, Miriam J. Metzger
Do existing social inequalities translate into social media privacy management? This study examined racial/ethnic differences in privacy concerns and privacy management behaviors on social media to evaluate empirical evidence for an online privacy divide in the U.S. In addition, we tested two prominent theoretical perspectives–resource-based and identity-based explanations–for such divides. Results from an online survey ( N = 1,401) revealed that compared to White social media users, Latinx and Asian users reported higher horizontal and vertical privacy concerns, Latinx users employed horizontal privacy management strategies more frequently, Black users reported higher horizontal and vertical privacy self-efficacy, and Latinx users reported higher vertical privacy self-efficacy. While unequal distribution of resources (i.e., socioeconomic status) explained some differences among Asian (vs. White) participants, identity-based factor (i.e., perceived discrimination) served to motivate cautious privacy management among Black participants. Theoretical contributions to the privacy and marginalization literature are discussed. Practical implications are provided.
现有的社会不平等现象会转化为社交媒体隐私管理吗?本研究考察了社交媒体上隐私关注和隐私管理行为的种族/民族差异,以评估美国网络隐私鸿沟的实证证据。此外,我们还检验了两种著名的理论观点--基于资源的解释和基于身份的解释--对这种鸿沟的解释。在线调查(1,401 人)结果显示,与白人社交媒体用户相比,拉丁裔和亚裔用户对横向和纵向隐私的关注度更高,拉丁裔用户更频繁地使用横向隐私管理策略,黑人用户对横向和纵向隐私的自我效能感更高,拉丁裔用户对纵向隐私的自我效能感更高。资源分配不均(即社会经济地位)解释了亚裔(与白人)参与者之间的一些差异,而身份因素(即感知到的歧视)则促使黑人参与者谨慎地进行隐私管理。本文讨论了对隐私和边缘化文献的理论贡献。并提供了实际意义。
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引用次数: 0
Wow! Interjections Improve Chatbot Performance: The Mediating Role of Anthropomorphism and Perceived Listening 哇插话提高了聊天机器人的性能:拟人化与感知倾听的中介作用
IF 6.2 1区 文学 Q1 COMMUNICATION Pub Date : 2024-08-13 DOI: 10.1177/00936502241273259
Ben Sheehan, Hyun Seung Jin, Brett Martin, Hyoje Jay Kim
Could a subtle shift in the language used by chatbots improve service interactions? This research suggests that a chatbot’s use of interjections (e.g., “wow” and “hmm”), can shape consumer attitudes and behaviors. Four experiments demonstrate that consumers are more satisfied, more willing to purchase, and more likely to remain loyal when chatbots use interjections. The studies find support for a sequential mediation model where interjections increase anthropomorphism, which in-turn increases perceived listening and then impacts consumer responses. Consumers respond positively to interjections because they feel the chatbot is more human-like, and thus capable of attending to them and understanding their needs. This interjection effect holds across a range of consumer contexts and at different stages of the purchasing process. The findings shed light on why anthropomorphism has a positive effect in human-chatbot interactions, while providing a straightforward means of enhancing customer satisfaction, purchase intent, and loyalty.
聊天机器人所用语言的微妙变化能否改善服务互动?这项研究表明,聊天机器人使用的插入语(如 "哇 "和 "嗯")可以影响消费者的态度和行为。四项实验表明,当聊天机器人使用插入语时,消费者会更满意、更愿意购买,也更有可能保持忠诚度。研究发现,插话增加了拟人化程度,而拟人化程度反过来又增加了可感知的倾听程度,进而影响消费者的反应。消费者会对插话做出积极反应,因为他们觉得聊天机器人更像人类,因此能够关注他们并了解他们的需求。这种插话效应适用于各种消费者情境和购买过程的不同阶段。研究结果揭示了拟人化在人类与聊天机器人互动中产生积极影响的原因,同时提供了一种提高客户满意度、购买意向和忠诚度的直接方法。
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引用次数: 0
When an AI Doctor Gets Personal: The Effects of Social and Medical Individuation in Encounters With Human and AI Doctors 当人工智能医生变得私人化时与人类和人工智能医生接触时社会和医疗个体化的影响
IF 6.2 1区 文学 Q1 COMMUNICATION Pub Date : 2024-08-03 DOI: 10.1177/00936502241263482
Cheng Chen, Mengqi Liao, Joseph B. Walther, S. Shyam Sundar
How do we know when someone knows us? Does it matter whether the knower is a human or a machine? Following the theory of interpersonal knowledge, a between-subjects experiment investigated whether a doctor’s incorporation of individualized knowledge about a patient’s social or medical history enhances doctor-patient relationships in online conversations. Patients in this study conversed with either a human doctor, an AI doctor, or an AI-assisted human doctor. Following previous research, additional factors such as perceptions of effort, relational closeness, privacy intrusiveness, and the provision of privacy control were assessed. Results showed that an AI doctor enhanced patient satisfaction when it employed social individuation messages, which triggered perceptions of increased effort, but only when patients could activate privacy control. Perception of relational closeness with a human doctor and an AI-assisted human doctor did not seem to require social individuation and privacy control. The study concludes with implications for the theory of interpersonal knowledge and AI-mediated communication research, as well as practical implications for improving chatbot medical systems.
我们如何知道别人是否了解我们?了解者是人还是机器重要吗?根据人际知识理论,我们进行了一项主体间实验,研究在在线对话中,医生纳入有关病人社会或病史的个性化知识是否会增进医患关系。在这项研究中,患者分别与人类医生、人工智能医生或人工智能辅助人类医生进行对话。根据以往的研究,还对其他因素进行了评估,如对努力程度的感知、关系亲密程度、隐私侵入性和隐私控制的提供。结果表明,当人工智能医生使用社会个性化信息时,会提高患者的满意度,这也会引发患者对增加努力的感知,但只有当患者可以激活隐私控制时,才会提高满意度。与人类医生和人工智能辅助人类医生的关系亲密感似乎并不需要社会个性化和隐私控制。本研究最后提出了对人际知识理论和人工智能媒介交流研究的启示,以及对改进聊天机器人医疗系统的实际意义。
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引用次数: 0
New Digital Divide Shaped by Algorithm? Evidence from Agent-Based Testing on Douyin’s Health-Related Video Recommendation 算法塑造了新的数字鸿沟?基于代理的豆瓣健康视频推荐测试证据
IF 6.2 1区 文学 Q1 COMMUNICATION Pub Date : 2024-07-30 DOI: 10.1177/00936502241262056
Wen Shi, Jinhui Li
While recommendation algorithms have significantly empowered human communication process, there is an emerging scholarly and societal concern regarding the potential discrimination inherent in algorithmic decision-making. The present study employs a novel agent-based testing approach to conduct an automated audit of the Douyin algorithm’s recommendations for health-related videos, aiming to investigate its relationship with information inequalities between individuals who are socioeconomically advantaged and disadvantaged. Our findings imply the possible existence of a new digital divide, wherein the algorithm tends to recommend a smaller proportion of authenticated health-related videos on cheap phone models, representing users in low socioeconomic group. Furthermore, this divide was mitigated when both groups demonstrated the same watching strategy for authenticated information. This study implies that recommendation algorithms actively perpetuate and exacerbate discriminatory social structures in reality. We also advocate for increased attention and education among the low socioeconomic group to enhance their health information literacy and understanding of algorithmic mechanisms.
虽然推荐算法极大地增强了人类交流过程的能力,但学术界和社会对算法决策中可能存在的歧视问题也日益关注。本研究采用了一种新颖的基于代理的测试方法,对豆瓣算法推荐的健康相关视频进行自动审核,旨在研究其与社会经济条件优越者和弱势者之间信息不平等的关系。我们的研究结果表明,可能存在一种新的数字鸿沟,即算法倾向于向代表社会经济地位较低群体的廉价手机机型推荐较少比例的经过认证的健康相关视频。此外,当两组用户对认证信息采取相同的观看策略时,这种鸿沟就会得到缓解。这项研究表明,推荐算法在现实中积极地延续和加剧了歧视性的社会结构。我们还提倡加强对社会经济地位较低群体的关注和教育,以提高他们的健康信息素养和对算法机制的理解。
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引用次数: 0
How Moral Reframing Enhances Political Persuasion: The Role of Processing Fluency and Self-Affirmation 道德重构如何增强政治说服力?处理流畅性和自我肯定的作用
IF 6.2 1区 文学 Q1 COMMUNICATION Pub Date : 2024-07-30 DOI: 10.1177/00936502241263941
Yoo Ji Suh, Hyun Suk Kim
This study examined the psychological mechanisms underlying the persuasive effects of moral reframing—matching message content to recipients’ core moral foundations—by focusing on processing fluency, message processing depth, and self-affirmation as mediators. An online experiment conducted in South Korea demonstrated that, across two policy issues, moral reframing promoted processing fluency and self-affirmation, thereby enhancing the perceived persuasiveness of policy advocacy messages. Furthermore, self-affirmation increased support for policies advocated by the messages. However, the depth of message processing did not differ between participants who read messages aligned with their moral foundations and those exposed to mismatched messages. In sum, the results suggest that moral reframing enhances persuasion by facilitating reflection on positive self-aspects and intuitive processing, rather than by encouraging deeper processing of the messages.
本研究通过将处理流畅度、信息处理深度和自我肯定作为中介,研究了道德重构--将信息内容与接受者的核心道德基础相匹配--所产生的说服效果的心理机制。在韩国进行的一项在线实验表明,在两个政策问题上,道德重构促进了处理的流畅性和自我肯定,从而增强了政策倡导信息的感知说服力。此外,自我肯定增加了对信息所倡导政策的支持。然而,阅读与其道德基础相一致信息的参与者与阅读不匹配信息的参与者在信息处理的深度上并无差异。总之,研究结果表明,道德重构通过促进对积极自我方面的反思和直观处理来增强说服力,而不是通过鼓励对信息进行更深入的处理来增强说服力。
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引用次数: 0
Whose Pants Are on Fire? Journalists Correcting False Claims are Distrusted More Than Journalists Confirming Claims 谁的裤子着火了?纠正错误言论的记者比证实言论的记者更不被信任
IF 6.2 1区 文学 Q1 COMMUNICATION Pub Date : 2024-07-30 DOI: 10.1177/00936502241262377
Randy Stein, Caroline E. Meyersohn
Do people trust journalists who provide fact-checks? Building upon research on negativity bias, two studies support the hypothesis that people generally trust journalists when they confirm claims as true, but are relatively distrusting of journalists when they correct false claims. In Study 1, participants read a real fact-check that corrected or confirmed a claim about politics or economics. In Study 2, participants read a real report that corrected or confirmed a marketing claim for one of several products. Participants in both studies had higher levels of distrust for journalists providing corrections, perceiving them as more likely to be lying and possessing ulterior motives. This effect held even among corrections consistent with respondents’ prior beliefs (i.e., for claims that participants thought might be false). The results represent a novel reason why people distrust journalists and resist belief correction. We discuss implications for transparency in journalism, and for how journalists frame fact-checks.
人们信任提供事实核查的记者吗?基于对否定性偏差的研究,有两项研究支持这样的假设,即人们通常信任新闻记者,因为他们会确认报道属实,但相对而言,人们不信任新闻记者,因为他们会纠正错误报道。在研究 1 中,参与者阅读了一份真实的事实核查报告,该报告纠正或证实了有关政治或经济的说法。在研究 2 中,参与者阅读了一篇真实报道,该报道纠正或证实了几种产品中某一种产品的营销主张。在这两项研究中,参与者对提供更正的记者的不信任程度都较高,认为他们更有可能撒谎和别有用心。即使是在与受访者之前的想法一致的更正中(即受访者认为可能是虚假的),这种效应也依然存在。这些结果为人们不信任记者并抵制信念修正提供了一个新的原因。我们讨论了这一结果对新闻业透明度以及记者如何进行事实核查的影响。
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引用次数: 0
Relational Maintenance for Separated Latina/o/x/e Immigrant Parents and Their Children: A Focus on Primary Caregivers as Communication Gatekeepers 拉美裔/有色人种/女性移民分居父母及其子女的关系维护:关注作为沟通守门人的主要照顾者
IF 6.2 1区 文学 Q1 COMMUNICATION Pub Date : 2024-07-26 DOI: 10.1177/00936502241265537
Roselia Mendez Murillo, Jennifer A. Kam
Latina/o/x/e families who experience migration-related separation face the heart-wrenching decision to live apart from each other, often to obtain better life opportunities for the entire family. In these situations, children live in a country separate from one or more parents, while a primary caregiver (e.g., the other parent, a grandmother, an aunt) looks after the children. Utilizing semi-structured interview data with 20 family triads (i.e., separated parent, separated child, primary caregiver) and drawing from the long-distance relational maintenance model (LDRMM), this study explores how primary caregivers help or impede separated parents and children’s relational maintenance, while living apart in two different countries. Prospectively, caregivers were usually tasked with the responsibility of informing the child and helping them understand the upcoming family separation. Introspectively, most primary caregivers facilitated relational maintenance by directly connecting the child with the parent, providing the resources for the two parties to communicate (e.g., cellphone, WIFI), and emphasizing the benefits of the separation. Retrospectively, primary caregivers helped the children understand the separated parents’ return; however, this often came at the expense of the primary caregiver feeling forgotten or overlooked by the child.
拉美女性/男性/女性家庭在经历与移徙有关的分离后,往往为了整个家庭获得更好的生活机会,面临着彼此分离的痛苦决定。在这种情况下,子女与父母一方或多方分开居住,由主要照顾者(如父母另一方、祖母、姑姑)照顾子女。本研究利用对 20 个家庭三方(即分居父母、分居子女、主要照顾者)的半结构式访谈数据,并借鉴远距离关系维护模型(LDRMM),探讨了主要照顾者在分居两个不同国家的情况下,如何帮助或阻碍分居父母和子女的关系维护。展望未来,照顾者的任务通常是告知孩子并帮助他们理解即将到来的家庭分离。回顾过去,大多数主要照顾者通过直接联系孩子与父母、提供双方沟通的资源(如手机、WIFI)以及强调分离的好处来促进关系的维系。回顾过去,主要照顾者帮助孩子理解分居父母的回归;然而,这往往是以主要照顾者感到被孩子遗忘或忽视为代价的。
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引用次数: 0
Reviewer Acknowledgment for 2023 2023 年审稿人致谢
IF 6.2 1区 文学 Q1 COMMUNICATION Pub Date : 2024-07-25 DOI: 10.1177/00936502241230418
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引用次数: 0
The Impact of Comparative Moral Superiority on Protagonist Appeal 比较道德优越感对主角吸引力的影响
IF 6.2 1区 文学 Q1 COMMUNICATION Pub Date : 2024-07-24 DOI: 10.1177/00936502241260202
Ron Tamborini, Joshua Baldwin, Sara M. Grady, Melinda Aley, Henry Goble, Matthew Olah, Sujay Prabhu
Four studies examine the appeal of protagonists who are sometimes immoral in real-world (Studies 1 & 2) and fictional (Studies 3 & 4) settings. In both, character appeal is influenced by the combination of moral/immoral behaviors a protagonist performs and their moral/immoral behavior relative to another person’s (i.e., their moral superiority/inferiority). Additionally, Study 2 examines the effect of character behavior (moral/immoral vs. highly self-beneficial) on appeal, finding that if two protagonists are equally immoral, one who elsewise behaves morally at times is more appealing than one who is elsewise self-beneficial. Studies 3 and 4 replicate these findings using a fictional drama and fantasy premise instead of a real-world setting. Findings suggest the effect of characters’ immoral behavior on appeal varies based on the moral behavior of comparison characters regardless of the setting’s fictionality. Discussion considers whether moral superiority alters the likelihood that audiences will emulate an imperfect hero’s immoral actions.
四项研究探讨了在现实世界(研究1和2)和虚构世界(研究3和4)中有时不道德的主人公的吸引力。在这两项研究中,主人公的吸引力受到主人公道德/不道德行为的组合以及他们相对于他人的道德/不道德行为(即他们的道德优越性/劣势)的影响。此外,研究 2 还探讨了角色行为(道德/不道德行为与高度自利行为)对吸引力的影响,结果发现,如果两个主人公同样不道德,那么其中一个有时表现得道德的主人公比另一个表现得自利的主人公更有吸引力。研究 3 和研究 4 采用虚构的戏剧和幻想前提,而不是现实世界的背景,复制了这些研究结果。研究结果表明,人物的不道德行为对吸引力的影响因对比人物的道德行为而异,与背景的虚构性无关。讨论认为,道德优越感是否会改变受众效仿不完美英雄的不道德行为的可能性。
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引用次数: 0
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Communication Research
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