Collective consciousness is “baked into” the architecture of the human mind—it is at the foundation of a uniquely human psychology, wherein homo sapiens have the intent and the capacity to cooperate with beings that are living and dead, human and otherwise. I discuss the psychological contours of collective consciousness and its effects on human cognition, affect, motivation, and behavior. Integrating across three major theoretical papers and dozens of empirical papers, I argue that the psychological structure and function of collective consciousness are intertwined; the former giving rise to the latter. I also discuss two varieties of collective consciousness—collective reality and collective psychology—that enable individual and group success in human society. I will end by describing how the psychology of collective consciousness can enhance our understanding of mutual trust and cooperation.
{"title":"The psychology of collective consciousness","authors":"Garriy Shteynberg","doi":"10.1002/jcpy.1434","DOIUrl":"10.1002/jcpy.1434","url":null,"abstract":"<p>Collective consciousness is “baked into” the architecture of the human mind—it is at the foundation of a uniquely human psychology, wherein homo sapiens have the intent and the capacity to cooperate with beings that are living and dead, human and otherwise. I discuss the psychological contours of collective consciousness and its effects on human cognition, affect, motivation, and behavior. Integrating across three major theoretical papers and dozens of empirical papers, I argue that the psychological structure and function of collective consciousness are intertwined; the former giving rise to the latter. I also discuss two varieties of collective consciousness—collective reality and collective psychology—that enable individual and group success in human society. I will end by describing how the psychology of collective consciousness can enhance our understanding of mutual trust and cooperation.</p>","PeriodicalId":48365,"journal":{"name":"Journal of Consumer Psychology","volume":"34 4","pages":"678-686"},"PeriodicalIF":4.0,"publicationDate":"2024-07-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141573033","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Jingshi (Joyce) Liu, S. Wiley Wakeman, Michael I. Norton
The present research demonstrates a novel driver of the growing demand for counterfeit luxury goods: perceptions of income inequality. Across five studies, using different samples and counterfeit luxury goods, we find that as perceptions of income inequality increase, consumers value counterfeit luxury products for their “egalitarian value”—a value associated with counterfeits' perceived ability to restore equality in society. Consumers perceive both public and private counterfeit luxury goods to have egalitarian value, suggesting that their value manifests itself beyond consumers' attempts to signal status via consumption. Moreover, the egalitarian value increases consumers' motivation to purchase counterfeit luxury goods beyond their hedonic, utilitarian, economic, or status signaling value. Finally, the positive effect of the egalitarian value of counterfeit luxury goods on purchase preference is greater among consumers who think equality is more desirable and attainable (i.e., those low in social dominance orientation). Our results outline one psychological mechanism underlying consumers' interests in counterfeit luxury goods, explaining how egalitarian value may link two important societal issues: growing income inequality and increased demand for counterfeits.
{"title":"The egalitarian value of counterfeit goods: Purchasing counterfeit luxury goods to address income inequality","authors":"Jingshi (Joyce) Liu, S. Wiley Wakeman, Michael I. Norton","doi":"10.1002/jcpy.1431","DOIUrl":"https://doi.org/10.1002/jcpy.1431","url":null,"abstract":"The present research demonstrates a novel driver of the growing demand for counterfeit luxury goods: perceptions of income inequality. Across five studies, using different samples and counterfeit luxury goods, we find that as perceptions of income inequality increase, consumers value counterfeit luxury products for their “egalitarian value”—a value associated with counterfeits' perceived ability to restore equality in society. Consumers perceive both public and private counterfeit luxury goods to have egalitarian value, suggesting that their value manifests itself beyond consumers' attempts to signal status via consumption. Moreover, the egalitarian value increases consumers' motivation to purchase counterfeit luxury goods beyond their hedonic, utilitarian, economic, or status signaling value. Finally, the positive effect of the egalitarian value of counterfeit luxury goods on purchase preference is greater among consumers who think equality is more desirable and attainable (i.e., those low in social dominance orientation). Our results outline one psychological mechanism underlying consumers' interests in counterfeit luxury goods, explaining how egalitarian value may link two important societal issues: growing income inequality and increased demand for counterfeits.","PeriodicalId":48365,"journal":{"name":"Journal of Consumer Psychology","volume":"88 1","pages":""},"PeriodicalIF":4.8,"publicationDate":"2024-07-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141505583","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Guilherme A. Ramos, Wayne Johnson, Eric M. VanEpps, Jesse Graham
Although researchers have considered the role of morality in consumer psychology over the years, such investigations often fail to (a) recognize the different values that consumers might hold, and (b) provide proper context for why different moral considerations emerge. Moral Foundations Theory (MFT; Graham et al., Advances in experimental social psychology, 2013, Academic Press; Haidt & Joseph, Daedalus, 2004, 133, 55) provides just such a conceptual framework for understanding the diversity of moral thought that exists across cultures and demographic groups. MFT describes morality not as a monolithic entity, but as a pluralistic set of intuitive values that were shaped by evolutionary pressures and edited by distinct cultures. We review the central claims of MFT and describe how the theory can offer new insights when applied to consumer psychology, providing examples from existing research on persuasion, emotion, and prosocial behavior.
{"title":"When consumer decisions are moral decisions: Moral Foundations Theory and its implications for consumer psychology","authors":"Guilherme A. Ramos, Wayne Johnson, Eric M. VanEpps, Jesse Graham","doi":"10.1002/jcpy.1427","DOIUrl":"10.1002/jcpy.1427","url":null,"abstract":"<p>Although researchers have considered the role of morality in consumer psychology over the years, such investigations often fail to (a) recognize the different values that consumers might hold, and (b) provide proper context for why different moral considerations emerge. Moral Foundations Theory (MFT; Graham et al., <i>Advances in experimental social psychology</i>, 2013, Academic Press; Haidt & Joseph, <i>Daedalus</i>, 2004, 133, 55) provides just such a conceptual framework for understanding the diversity of moral thought that exists across cultures and demographic groups. MFT describes morality not as a monolithic entity, but as a pluralistic set of intuitive values that were shaped by evolutionary pressures and edited by distinct cultures. We review the central claims of MFT and describe how the theory can offer new insights when applied to consumer psychology, providing examples from existing research on persuasion, emotion, and prosocial behavior.</p>","PeriodicalId":48365,"journal":{"name":"Journal of Consumer Psychology","volume":"34 3","pages":"519-535"},"PeriodicalIF":4.0,"publicationDate":"2024-06-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1002/jcpy.1427","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141529265","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
In a provocative and insightful analysis, Ramos et al. (Journal of Consumer Psychology, 2024) propose the introduction of Moral Foundations Theory (hereafter MFT)—as a useful framework to (1) explain moral consumer decision-making more granularly and (2) set forth unique, testable future hypotheses in the field of marketing and consumer psychology. I discuss and build on their analysis to expand (1) but also narrow (2). I couch their conceptualization in the context of a multiple-identity framework (Consumer Psychology Review, 2021, 4, 100) and move slightly away from their useful but perhaps more taxonomic approach. I try to buttress their work by situating MFT in the context of how the process of moral identity (Journal of Personality and Social Psychology, 2002, 83, 1423) competes with other identities (cf. Journal of Marketing Research, 2020, 57, 375; Current Opinion in Psychology 2016, 10, 94) to help determine when and how the building blocks of moral foundations may become critical drivers of consumption in the areas of persuasion, emotions, and prosocial charitable consumer behavior.
{"title":"What moral identity and competing selves can add to moral foundations theory: Comment on Ramos, Johnson, VanEpps & Graham (2024)","authors":"Americus Reed II","doi":"10.1002/jcpy.1428","DOIUrl":"10.1002/jcpy.1428","url":null,"abstract":"<p>In a provocative and insightful analysis, Ramos et al. (<i>Journal of Consumer Psychology</i>, 2024) propose the introduction of <i>Moral Foundations Theory</i> (hereafter MFT)—as a useful framework to (1) explain moral consumer decision-making more granularly and (2) set forth unique, testable future hypotheses in the field of marketing and consumer psychology. I discuss and build on their analysis to expand (1) but also narrow (2). I couch their conceptualization in the context of a multiple-identity framework (<i>Consumer Psychology Review</i>, 2021, <b>4</b>, 100) and move slightly away from their useful but perhaps more taxonomic approach. I try to buttress their work by situating MFT in the context of how the process of moral identity (<i>Journal of Personality and Social Psychology</i>, 2002, <b>83</b>, 1423) <i>competes</i> with other identities (cf. <i>Journal of Marketing Research</i>, 2020, <b>57</b>, 375; <i>Current Opinion in Psychology</i> 2016, <b>10</b>, 94) to help determine when and how the building blocks of moral foundations may become critical drivers of consumption in the areas of persuasion, emotions, and prosocial charitable consumer behavior.</p>","PeriodicalId":48365,"journal":{"name":"Journal of Consumer Psychology","volume":"34 3","pages":"541-547"},"PeriodicalIF":4.0,"publicationDate":"2024-06-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1002/jcpy.1428","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141505584","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The present work investigates a commonly used but heretofore unexamined donation appeal: a misfortune‐involving appeal. Misfortune‐involving appeals (e.g., dunk tanks, pie tosses) invite consumers to donate to inflict misfortune on others. The process via which such appeals operate remains unknown and guidelines for their effective design are nonexistent. We propose that misfortune‐involving appeals that invite consumers to inflict mild misfortune on deserving targets enable consumers to deliver interpersonal justice, thus eliciting schadenfreude. In turn, schadenfreude increases donation amounts. Six studies demonstrate such increases, establishing the mediating role of schadenfreude, addressing alternative explanations (e.g., licensing and sadism), and identifying boundary conditions. Theoretically, our work is the first to question a common prior assumption: that schadenfreude only occurs when consumers passively observe misfortune. Instead, we show that schadenfreude also emerges when consumers actively inflict misfortune. This finding refines the distinction between schadenfreude and sadism; we show that this distinction relies not on consumers' active/passive role, but on misfortune severity. Our findings expand the understanding of schadenfreude's role in the marketplace, opening the door for future research.
{"title":"The ironic impact of schadenfreude: When the joy of inflicting pain leads to increased prosocial behavior","authors":"Yael Zemack‐Rugar, Laura Boman, Thomas Kramer","doi":"10.1002/jcpy.1426","DOIUrl":"https://doi.org/10.1002/jcpy.1426","url":null,"abstract":"The present work investigates a commonly used but heretofore unexamined donation appeal: a misfortune‐involving appeal. Misfortune‐involving appeals (e.g., dunk tanks, pie tosses) invite consumers to donate to inflict misfortune on others. The process via which such appeals operate remains unknown and guidelines for their effective design are nonexistent. We propose that misfortune‐involving appeals that invite consumers to inflict <jats:italic>mild</jats:italic> misfortune on <jats:italic>deserving</jats:italic> targets enable consumers to deliver interpersonal justice, thus eliciting schadenfreude. In turn, schadenfreude increases donation amounts. Six studies demonstrate such increases, establishing the mediating role of schadenfreude, addressing alternative explanations (e.g., licensing and sadism), and identifying boundary conditions. Theoretically, our work is the first to question a common prior assumption: that schadenfreude only occurs when consumers passively observe misfortune. Instead, we show that schadenfreude also emerges when consumers actively inflict misfortune. This finding refines the distinction between schadenfreude and sadism; we show that this distinction relies not on consumers' active/passive role, but on misfortune severity. Our findings expand the understanding of schadenfreude's role in the marketplace, opening the door for future research.","PeriodicalId":48365,"journal":{"name":"Journal of Consumer Psychology","volume":"12 1","pages":""},"PeriodicalIF":4.8,"publicationDate":"2024-06-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141505585","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Ramos et al. (Journal of Consumer Psychology, 2024) explain the Moral Foundations Theory (MFT) and discuss its applicability to explain marketing persuasion, consumer emotions, and prosocial behavior. We concur with Ramos et al. but suggest that the scope for MFT in consumer behavior is much broader – it can be used to investigate heterogeneity in consumers' moral utility. Specifically, we discuss how MFT can be used to investigate heterogeneity in product preferences, consumers' financial choices, consumer reactions to brand activism, and market regulation. We conclude by discussing three important challenges of using MFT in consumer research – causal identification, discriminant validity, and scientific objectivity.
{"title":"Moral foundations theory and consumer behavior","authors":"Shreyans Goenka, Manoj Thomas","doi":"10.1002/jcpy.1429","DOIUrl":"10.1002/jcpy.1429","url":null,"abstract":"<p>Ramos et al. (<i>Journal of Consumer Psychology</i>, 2024) explain the Moral Foundations Theory (MFT) and discuss its applicability to explain marketing persuasion, consumer emotions, and prosocial behavior. We concur with Ramos et al. but suggest that the scope for MFT in consumer behavior is much broader – it can be used to investigate heterogeneity in consumers' moral utility. Specifically, we discuss how MFT can be used to investigate heterogeneity in product preferences, consumers' financial choices, consumer reactions to brand activism, and market regulation. We conclude by discussing three important challenges of using MFT in consumer research – causal identification, discriminant validity, and scientific objectivity.</p>","PeriodicalId":48365,"journal":{"name":"Journal of Consumer Psychology","volume":"34 3","pages":"536-540"},"PeriodicalIF":4.0,"publicationDate":"2024-06-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1002/jcpy.1429","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141529354","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
When anthropomorphized, brands are often imbued with gender. Consequently, when brands seen as female or male adopt marketplace behaviors that are incongruent with their gender, it can result in a perceived violation of expectations. We demonstrate that brands anthropomorphized as female versus male are stereotyped more strongly and draw lower fit perceptions when they engage in gender incongruent behaviors. We show that these asymmetric gender boundaries have implications for how consumers perceive and react to an anthropomorphized brand's marketplace behaviors, including the introduction of gender incongruent personality traits, product characteristics, and brand extensions. We find evidence for our proposed effect across both externally valid secondary data and internally valid experiments. In doing so, our work highlights how merely cuing female or male gender through anthropomorphism not only sets in motion a specific set of expectations from consumers, it also shapes the strength of these gender‐based expectations that place female brands at a disadvantage relative to male brands.
{"title":"When anthropomorphized brands push their gender boundaries","authors":"Linyun W. Yang, Pankaj Aggarwal","doi":"10.1002/jcpy.1420","DOIUrl":"https://doi.org/10.1002/jcpy.1420","url":null,"abstract":"When anthropomorphized, brands are often imbued with gender. Consequently, when brands seen as female or male adopt marketplace behaviors that are incongruent with their gender, it can result in a perceived violation of expectations. We demonstrate that brands anthropomorphized as female versus male are stereotyped more strongly and draw lower fit perceptions when they engage in gender incongruent behaviors. We show that these asymmetric gender boundaries have implications for how consumers perceive and react to an anthropomorphized brand's marketplace behaviors, including the introduction of gender incongruent personality traits, product characteristics, and brand extensions. We find evidence for our proposed effect across both externally valid secondary data and internally valid experiments. In doing so, our work highlights how merely cuing female or male gender through anthropomorphism not only sets in motion a specific set of expectations from consumers, it also shapes the strength of these gender‐based expectations that place female brands at a disadvantage relative to male brands.","PeriodicalId":48365,"journal":{"name":"Journal of Consumer Psychology","volume":"51 1","pages":""},"PeriodicalIF":4.8,"publicationDate":"2024-05-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141190600","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This research proposes a new promotional selection method, showing in seven laboratory studies, one field experiment, and five supplemental studies that consumers prefer promoted hedonic products when a company selects which products to promote using chance rather than more traditional intentional methods. This preference arises because consumers can perceive chance selection as fun and consequently view a company engaging in such chance selection as more fun. We find converging evidence for this preference, demonstrating the effect on consumer intentions, click-through rates, and real consumption decisions, while ruling out a variety of alternative explanations. Importantly, because this increased preference is driven by heightened hedonic perceptions, we find that this preference emerges for hedonic products but not for utilitarian products, for which more traditional selection methods are preferred.
{"title":"Promoting a product without increasing the promotion budget: How chance in promotions can heighten consumer demand","authors":"Alexander Goldklank Fulmer, Taly Reich","doi":"10.1002/jcpy.1421","DOIUrl":"https://doi.org/10.1002/jcpy.1421","url":null,"abstract":"This research proposes a new promotional selection method, showing in seven laboratory studies, one field experiment, and five supplemental studies that consumers prefer promoted hedonic products when a company selects which products to promote using chance rather than more traditional intentional methods. This preference arises because consumers can perceive chance selection as fun and consequently view a company engaging in such chance selection as more fun. We find converging evidence for this preference, demonstrating the effect on consumer intentions, click-through rates, and real consumption decisions, while ruling out a variety of alternative explanations. Importantly, because this increased preference is driven by heightened hedonic perceptions, we find that this preference emerges for hedonic products but not for utilitarian products, for which more traditional selection methods are preferred.","PeriodicalId":48365,"journal":{"name":"Journal of Consumer Psychology","volume":"11 1","pages":""},"PeriodicalIF":4.8,"publicationDate":"2024-05-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141172081","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Anika Schumacher, Caroline Goukens, Kelly Geyskens, Jesper H. Nielsen
Elements of surprise are effective tools for attracting consumers' attention and influencing their choices. Consequently, a common marketing practice is to promote a product or consumption experience as surprising. An example is Netflix, which relabeled its “Play Something” feature as “Surprise Me.” While surprise labeling positively influences choice, across 10 studies and a variety of consumption experiences, this research shows that adding a surprise label can negatively influence actual consumption. Particularly when a consumption experience in itself is not meaningfully different from usual, surprise labeling might result in a perceived label–experience mismatch, ultimately leading to a curtailing of consumption. This research adopts a dual‐process perspective, providing evidence for both the cognitive appraisal of this label–experience mismatch and the heightened state of tense arousal accompanying this expectancy violation. Relatedly, we show that the negative consumption effect can be attenuated by increasing the degree of unexpectedness of the experience or by reducing tense arousal. Moreover, we show that consumers' dispositional need for cognitive closure moderates the observed consumption effect.
{"title":"Revisiting surprise appeals: How surprise labeling curtails consumption","authors":"Anika Schumacher, Caroline Goukens, Kelly Geyskens, Jesper H. Nielsen","doi":"10.1002/jcpy.1419","DOIUrl":"https://doi.org/10.1002/jcpy.1419","url":null,"abstract":"Elements of surprise are effective tools for attracting consumers' attention and influencing their choices. Consequently, a common marketing practice is to promote a product or consumption experience as surprising. An example is Netflix, which relabeled its “Play Something” feature as “Surprise Me.” While surprise labeling positively influences choice, across 10 studies and a variety of consumption experiences, this research shows that adding a surprise label can negatively influence actual consumption. Particularly when a consumption experience in itself is not meaningfully different from usual, surprise labeling might result in a perceived label–experience mismatch, ultimately leading to a curtailing of consumption. This research adopts a dual‐process perspective, providing evidence for both the cognitive appraisal of this label–experience mismatch and the heightened state of tense arousal accompanying this expectancy violation. Relatedly, we show that the negative consumption effect can be attenuated by increasing the degree of unexpectedness of the experience or by reducing tense arousal. Moreover, we show that consumers' dispositional need for cognitive closure moderates the observed consumption effect.","PeriodicalId":48365,"journal":{"name":"Journal of Consumer Psychology","volume":"29 1","pages":""},"PeriodicalIF":4.8,"publicationDate":"2024-05-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140887554","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Stefan J. Hock, Kristen A. Ferguson, Kelly B. Herd
While charities typically use the same messaging when appealing to consumers on their smartphones and PCs, this approach may backfire. Across three studies, we find consumers are less likely to donate on their smartphones (vs. PCs), a phenomenon we call the mobile giving gap. In study 1, we demonstrate that consumers are less willing to donate real money to a charitable organization. In study 2, we provide process support and demonstrate that the focal effect is mediated by other-focus. Finally, a field experiment using Google display ads (study 3) replicates the focal effect and demonstrates that the negative impact of smartphones is attenuated when the appeal explicitly focuses on others (vs. the self). This study not only provides additional process support, but also suggests an easily implementable strategy that charities can use to close the mobile giving gap. Taken together, our findings offer theoretical insights related to the mobile mindset and its impact on consumer behavior and highlight that charities should tailor their donation appeals based on device type.
虽然慈善机构在吸引智能手机和个人电脑上的消费者时通常使用相同的信息,但这种方法可能会适得其反。通过三项研究,我们发现消费者使用智能手机(与 PC 相比)进行捐赠的可能性较低,我们将这种现象称为移动捐赠差距。在研究 1 中,我们证明消费者不太愿意向慈善机构捐赠真金白银。在研究 2 中,我们提供了过程支持,并证明焦点效应是由其他焦点中介的。最后,使用谷歌显示广告进行的实地实验(研究 3)复制了焦点效应,并证明当呼吁明确聚焦于他人(而非自我)时,智能手机的负面影响会减弱。这项研究不仅提供了更多的过程支持,还提出了一种易于实施的策略,慈善机构可以利用它来缩小移动捐赠的差距。综上所述,我们的研究结果提供了有关移动心态及其对消费者行为影响的理论见解,并强调了慈善机构应根据设备类型调整其捐赠呼吁。
{"title":"The mobile giving gap: The negative impact of smartphones on donation behavior","authors":"Stefan J. Hock, Kristen A. Ferguson, Kelly B. Herd","doi":"10.1002/jcpy.1418","DOIUrl":"https://doi.org/10.1002/jcpy.1418","url":null,"abstract":"While charities typically use the same messaging when appealing to consumers on their smartphones and PCs, this approach may backfire. Across three studies, we find consumers are less likely to donate on their smartphones (vs. PCs), a phenomenon we call the <i>mobile giving gap</i>. In study 1, we demonstrate that consumers are less willing to donate real money to a charitable organization. In study 2, we provide process support and demonstrate that the focal effect is mediated by other-focus. Finally, a field experiment using Google display ads (study 3) replicates the focal effect and demonstrates that the negative impact of smartphones is attenuated when the appeal explicitly focuses on others (vs. the self). This study not only provides additional process support, but also suggests an easily implementable strategy that charities can use to close the <i>mobile giving gap</i>. Taken together, our findings offer theoretical insights related to the mobile mindset and its impact on consumer behavior and highlight that charities should tailor their donation appeals based on device type.","PeriodicalId":48365,"journal":{"name":"Journal of Consumer Psychology","volume":"300 1","pages":""},"PeriodicalIF":4.8,"publicationDate":"2024-03-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140599055","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}