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The psychology of collective consciousness 集体意识心理学
IF 4 2区 管理学 Q2 BUSINESS Pub Date : 2024-07-08 DOI: 10.1002/jcpy.1434
Garriy Shteynberg

Collective consciousness is “baked into” the architecture of the human mind—it is at the foundation of a uniquely human psychology, wherein homo sapiens have the intent and the capacity to cooperate with beings that are living and dead, human and otherwise. I discuss the psychological contours of collective consciousness and its effects on human cognition, affect, motivation, and behavior. Integrating across three major theoretical papers and dozens of empirical papers, I argue that the psychological structure and function of collective consciousness are intertwined; the former giving rise to the latter. I also discuss two varieties of collective consciousness—collective reality and collective psychology—that enable individual and group success in human society. I will end by describing how the psychology of collective consciousness can enhance our understanding of mutual trust and cooperation.

集体意识 "融入 "了人类的思维结构--它是人类独特心理的基础,在这种心理结构中,智人有意图也有能力与活人、死人、人类或其他生物合作。我将讨论集体意识的心理轮廓及其对人类认知、情感、动机和行为的影响。综合三篇主要理论论文和数十篇实证论文,我认为集体意识的心理结构和功能是相互交织的;前者产生后者。我还将讨论集体意识的两种类型--集体现实和集体心理--这两种类型使个人和团体在人类社会中取得成功。最后,我将介绍集体意识心理学如何增进我们对相互信任与合作的理解。
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引用次数: 0
The egalitarian value of counterfeit goods: Purchasing counterfeit luxury goods to address income inequality 假冒商品的平等主义价值:购买假冒奢侈品解决收入不平等问题
IF 4.8 2区 管理学 Q2 BUSINESS Pub Date : 2024-07-02 DOI: 10.1002/jcpy.1431
Jingshi (Joyce) Liu, S. Wiley Wakeman, Michael I. Norton
The present research demonstrates a novel driver of the growing demand for counterfeit luxury goods: perceptions of income inequality. Across five studies, using different samples and counterfeit luxury goods, we find that as perceptions of income inequality increase, consumers value counterfeit luxury products for their “egalitarian value”—a value associated with counterfeits' perceived ability to restore equality in society. Consumers perceive both public and private counterfeit luxury goods to have egalitarian value, suggesting that their value manifests itself beyond consumers' attempts to signal status via consumption. Moreover, the egalitarian value increases consumers' motivation to purchase counterfeit luxury goods beyond their hedonic, utilitarian, economic, or status signaling value. Finally, the positive effect of the egalitarian value of counterfeit luxury goods on purchase preference is greater among consumers who think equality is more desirable and attainable (i.e., those low in social dominance orientation). Our results outline one psychological mechanism underlying consumers' interests in counterfeit luxury goods, explaining how egalitarian value may link two important societal issues: growing income inequality and increased demand for counterfeits.
本研究展示了假冒奢侈品需求增长的一个新驱动因素:收入不平等观念。在五项使用不同样本和假冒奢侈品的研究中,我们发现,随着对收入不平等的感知增加,消费者看重假冒奢侈品的 "平等主义价值"--一种与假冒奢侈品在社会中恢复平等的感知能力相关的价值。消费者认为公共和私人的假冒奢侈品都具有平等主义价值,这表明它们的价值超出了消费者试图通过消费来表明地位的范围。此外,平等主义价值还增加了消费者购买假冒奢侈品的动机,使其超越了奢侈品的享乐价值、功利价值、经济价值或地位信号价值。最后,假冒奢侈品的平等主义价值对购买偏好的积极影响在那些认为平等更可取、更可实现的消费者(即那些社会支配导向较低的人)中更大。我们的研究结果概述了消费者对假冒奢侈品感兴趣的一种心理机制,解释了平等主义价值如何将两个重要的社会问题联系在一起:日益加剧的收入不平等和对假冒奢侈品需求的增加。
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引用次数: 0
When consumer decisions are moral decisions: Moral Foundations Theory and its implications for consumer psychology 当消费者决策是道德决策时:道德基础理论及其对消费者心理学的影响
IF 4 2区 管理学 Q2 BUSINESS Pub Date : 2024-06-25 DOI: 10.1002/jcpy.1427
Guilherme A. Ramos, Wayne Johnson, Eric M. VanEpps, Jesse Graham

Although researchers have considered the role of morality in consumer psychology over the years, such investigations often fail to (a) recognize the different values that consumers might hold, and (b) provide proper context for why different moral considerations emerge. Moral Foundations Theory (MFT; Graham et al., Advances in experimental social psychology, 2013, Academic Press; Haidt & Joseph, Daedalus, 2004, 133, 55) provides just such a conceptual framework for understanding the diversity of moral thought that exists across cultures and demographic groups. MFT describes morality not as a monolithic entity, but as a pluralistic set of intuitive values that were shaped by evolutionary pressures and edited by distinct cultures. We review the central claims of MFT and describe how the theory can offer new insights when applied to consumer psychology, providing examples from existing research on persuasion, emotion, and prosocial behavior.

尽管研究人员多年来一直在考虑道德在消费者心理学中的作用,但这些研究往往未能(a)认识到消费者可能持有的不同价值观,以及(b)提供适当的背景,说明为何会出现不同的道德考虑。道德基础理论(Moral Foundations Theory,MFT;格雷厄姆等,《实验社会心理学进展》,2013 年,学术出版社;海特与约瑟夫,《代达罗斯》,2004 年,133, 55)正是为理解不同文化和人口群体中道德思想的多样性提供了这样一个概念框架。MFT 并非将道德描述为一个单一的实体,而是将其描述为一套多元的直觉价值观,这些价值观由进化压力塑造,并由不同的文化进行编辑。我们回顾了 MFT 的核心主张,并从现有的说服、情感和亲社会行为研究中举例说明了该理论如何在应用于消费者心理学时提供新的见解。
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引用次数: 0
What moral identity and competing selves can add to moral foundations theory: Comment on Ramos, Johnson, VanEpps & Graham (2024) 道德认同和相互竞争的自我能为道德基础理论增添什么?对 Ramos、Johnson、VanEpps 和 Graham(2024 年本期)的评论
IF 4 2区 管理学 Q2 BUSINESS Pub Date : 2024-06-25 DOI: 10.1002/jcpy.1428
Americus Reed II

In a provocative and insightful analysis, Ramos et al. (Journal of Consumer Psychology, 2024) propose the introduction of Moral Foundations Theory (hereafter MFT)—as a useful framework to (1) explain moral consumer decision-making more granularly and (2) set forth unique, testable future hypotheses in the field of marketing and consumer psychology. I discuss and build on their analysis to expand (1) but also narrow (2). I couch their conceptualization in the context of a multiple-identity framework (Consumer Psychology Review, 2021, 4, 100) and move slightly away from their useful but perhaps more taxonomic approach. I try to buttress their work by situating MFT in the context of how the process of moral identity (Journal of Personality and Social Psychology, 2002, 83, 1423) competes with other identities (cf. Journal of Marketing Research, 2020, 57, 375; Current Opinion in Psychology 2016, 10, 94) to help determine when and how the building blocks of moral foundations may become critical drivers of consumption in the areas of persuasion, emotions, and prosocial charitable consumer behavior.

拉莫斯等人(《消费者心理学杂志》,2024 年本期)通过富有启发性和洞察力的分析,建议引入道德基础理论(以下简称 MFT)--作为一个有用的框架,以(1)更细致地解释消费者的道德决策;(2)在市场营销和消费者心理学领域提出独特的、可检验的未来假设。我将在他们的分析基础上进行讨论,以扩展(1),同时缩小(2)。我将他们的概念化放在多重身份框架(《消费者心理学评论》,2021 年 4 期,100 页)的背景下,并略微偏离他们有用但也许更分类的方法。我试图通过将 MFT 置于道德认同过程(《人格与社会心理学杂志》,2002 年,83 期,1423 页)如何与其他认同(参见《市场营销研究杂志》,2020 年,57 期,375 页;《当前心理学观点》,2016 年,10 期,94 页)竞争的背景下来支持他们的工作,以帮助确定道德基础的基石何时以及如何成为说服、情感和亲社会慈善消费行为等领域消费的关键驱动力。
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引用次数: 0
The ironic impact of schadenfreude: When the joy of inflicting pain leads to increased prosocial behavior 幸灾乐祸的讽刺性影响:当施加痛苦的快乐导致亲社会行为增加时
IF 4.8 2区 管理学 Q2 BUSINESS Pub Date : 2024-06-20 DOI: 10.1002/jcpy.1426
Yael Zemack‐Rugar, Laura Boman, Thomas Kramer
The present work investigates a commonly used but heretofore unexamined donation appeal: a misfortune‐involving appeal. Misfortune‐involving appeals (e.g., dunk tanks, pie tosses) invite consumers to donate to inflict misfortune on others. The process via which such appeals operate remains unknown and guidelines for their effective design are nonexistent. We propose that misfortune‐involving appeals that invite consumers to inflict mild misfortune on deserving targets enable consumers to deliver interpersonal justice, thus eliciting schadenfreude. In turn, schadenfreude increases donation amounts. Six studies demonstrate such increases, establishing the mediating role of schadenfreude, addressing alternative explanations (e.g., licensing and sadism), and identifying boundary conditions. Theoretically, our work is the first to question a common prior assumption: that schadenfreude only occurs when consumers passively observe misfortune. Instead, we show that schadenfreude also emerges when consumers actively inflict misfortune. This finding refines the distinction between schadenfreude and sadism; we show that this distinction relies not on consumers' active/passive role, but on misfortune severity. Our findings expand the understanding of schadenfreude's role in the marketplace, opening the door for future research.
本研究调查了一种常用但迄今尚未研究过的捐赠呼吁:"涉及不幸 "的呼吁。涉及不幸的呼吁(如灌篮高手、扔馅饼)邀请消费者捐款,以给他人带来不幸。这类呼吁的运作过程尚不清楚,其有效设计指南也不存在。我们认为,邀请消费者对理应受到惩罚的目标施以轻微不幸的 "不幸 "诉求,能够让消费者伸张人际正义,从而引起幸灾乐祸。反过来,幸灾乐祸又会增加捐款数额。六项研究证明了这种增长,确立了幸灾乐祸的中介作用,探讨了其他解释(如许可和虐待狂),并确定了边界条件。从理论上讲,我们的研究首次质疑了一个常见的先验假设:幸灾乐祸只发生在消费者被动地观察不幸的时候。相反,我们的研究表明,当消费者主动制造不幸时,也会出现幸灾乐祸。这一发现完善了幸灾乐祸与虐待狂之间的区别;我们表明,这种区别并不取决于消费者的主动/被动角色,而是取决于不幸的严重程度。我们的发现拓展了人们对幸灾乐祸在市场中的作用的理解,为今后的研究打开了大门。
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引用次数: 0
Moral foundations theory and consumer behavior 道德基础理论与消费者行为
IF 4 2区 管理学 Q2 BUSINESS Pub Date : 2024-06-10 DOI: 10.1002/jcpy.1429
Shreyans Goenka, Manoj Thomas

Ramos et al. (Journal of Consumer Psychology, 2024) explain the Moral Foundations Theory (MFT) and discuss its applicability to explain marketing persuasion, consumer emotions, and prosocial behavior. We concur with Ramos et al. but suggest that the scope for MFT in consumer behavior is much broader – it can be used to investigate heterogeneity in consumers' moral utility. Specifically, we discuss how MFT can be used to investigate heterogeneity in product preferences, consumers' financial choices, consumer reactions to brand activism, and market regulation. We conclude by discussing three important challenges of using MFT in consumer research – causal identification, discriminant validity, and scientific objectivity.

拉莫斯等人(《消费者心理学杂志》,2024 年)解释了道德基础理论(MFT),并讨论了该理论在解释营销说服、消费者情绪和亲社会行为方面的适用性。我们同意拉莫斯等人的观点,但认为道德基础理论在消费者行为中的应用范围更为广泛--它可用于研究消费者道德效用的异质性。具体来说,我们讨论了如何利用 MFT 来研究产品偏好、消费者的财务选择、消费者对品牌活动的反应以及市场监管中的异质性。最后,我们讨论了在消费者研究中使用 MFT 所面临的三个重要挑战--因果识别、判别有效性和科学客观性。
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引用次数: 0
When anthropomorphized brands push their gender boundaries 当拟人化品牌突破性别界限时
IF 4.8 2区 管理学 Q2 BUSINESS Pub Date : 2024-05-30 DOI: 10.1002/jcpy.1420
Linyun W. Yang, Pankaj Aggarwal
When anthropomorphized, brands are often imbued with gender. Consequently, when brands seen as female or male adopt marketplace behaviors that are incongruent with their gender, it can result in a perceived violation of expectations. We demonstrate that brands anthropomorphized as female versus male are stereotyped more strongly and draw lower fit perceptions when they engage in gender incongruent behaviors. We show that these asymmetric gender boundaries have implications for how consumers perceive and react to an anthropomorphized brand's marketplace behaviors, including the introduction of gender incongruent personality traits, product characteristics, and brand extensions. We find evidence for our proposed effect across both externally valid secondary data and internally valid experiments. In doing so, our work highlights how merely cuing female or male gender through anthropomorphism not only sets in motion a specific set of expectations from consumers, it also shapes the strength of these gender‐based expectations that place female brands at a disadvantage relative to male brands.
当品牌被拟人化时,往往会被赋予性别色彩。因此,当被视为女性或男性的品牌在市场上采取与其性别不一致的行为时,就会导致人们认为其违背了人们的期望。我们的研究表明,被拟人化为女性或男性的品牌在做出与性别不一致的行为时,会受到更强烈的刻板印象和更低的契合度。我们表明,这些不对称的性别界限会影响消费者对拟人化品牌的市场行为的感知和反应,包括引入性别不一致的个性特征、产品特征和品牌延伸。我们在外部有效的二手数据和内部有效的实验中都找到了我们提出的效应的证据。在此过程中,我们的研究强调了仅仅通过拟人化来提示女性或男性的性别,不仅会使消费者产生一系列特定的期望,还会形成这些基于性别的期望的强度,从而使女性品牌相对于男性品牌处于劣势。
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引用次数: 0
Promoting a product without increasing the promotion budget: How chance in promotions can heighten consumer demand 在不增加促销预算的情况下促销产品:促销中的机会如何提高消费者需求
IF 4.8 2区 管理学 Q2 BUSINESS Pub Date : 2024-05-27 DOI: 10.1002/jcpy.1421
Alexander Goldklank Fulmer, Taly Reich
This research proposes a new promotional selection method, showing in seven laboratory studies, one field experiment, and five supplemental studies that consumers prefer promoted hedonic products when a company selects which products to promote using chance rather than more traditional intentional methods. This preference arises because consumers can perceive chance selection as fun and consequently view a company engaging in such chance selection as more fun. We find converging evidence for this preference, demonstrating the effect on consumer intentions, click-through rates, and real consumption decisions, while ruling out a variety of alternative explanations. Importantly, because this increased preference is driven by heightened hedonic perceptions, we find that this preference emerges for hedonic products but not for utilitarian products, for which more traditional selection methods are preferred.
本研究提出了一种新的促销选择方法,通过七项实验室研究、一项现场实验和五项补充研究表明,当公司使用偶然性而非传统的有意方法选择促销产品时,消费者更喜欢促销的享乐型产品。产生这种偏好的原因是,消费者会认为偶然选择是有趣的,因此认为进行这种偶然选择的公司更有趣。我们发现了这种偏好的趋同证据,证明了它对消费者意图、点击率和实际消费决策的影响,同时排除了各种其他解释。重要的是,由于这种偏好的增加是由更高的享乐主义观念驱动的,我们发现这种偏好出现在享乐主义产品上,而不是功利主义产品上,后者更倾向于采用传统的选择方法。
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引用次数: 0
Revisiting surprise appeals: How surprise labeling curtails consumption 重新审视惊喜呼吁:惊喜标签如何抑制消费
IF 4.8 2区 管理学 Q2 BUSINESS Pub Date : 2024-05-06 DOI: 10.1002/jcpy.1419
Anika Schumacher, Caroline Goukens, Kelly Geyskens, Jesper H. Nielsen
Elements of surprise are effective tools for attracting consumers' attention and influencing their choices. Consequently, a common marketing practice is to promote a product or consumption experience as surprising. An example is Netflix, which relabeled its “Play Something” feature as “Surprise Me.” While surprise labeling positively influences choice, across 10 studies and a variety of consumption experiences, this research shows that adding a surprise label can negatively influence actual consumption. Particularly when a consumption experience in itself is not meaningfully different from usual, surprise labeling might result in a perceived label–experience mismatch, ultimately leading to a curtailing of consumption. This research adopts a dual‐process perspective, providing evidence for both the cognitive appraisal of this label–experience mismatch and the heightened state of tense arousal accompanying this expectancy violation. Relatedly, we show that the negative consumption effect can be attenuated by increasing the degree of unexpectedness of the experience or by reducing tense arousal. Moreover, we show that consumers' dispositional need for cognitive closure moderates the observed consumption effect.
惊喜元素是吸引消费者注意力并影响其选择的有效工具。因此,一种常见的营销做法是将产品或消费体验宣传为令人惊喜的。例如,Netflix 将其 "Play Something "功能重新命名为 "Surprise Me"。虽然惊喜标签会对选择产生积极影响,但在 10 项研究和各种消费体验中,这项研究表明,添加惊喜标签会对实际消费产生负面影响。特别是当消费体验本身与平常的消费体验并无意义上的不同时,惊喜标签可能会导致感知标签-体验不匹配,最终导致消费减少。本研究从双重过程的角度出发,为这种标签-体验不匹配的认知评价和伴随这种预期违反的紧张唤醒状态的增强提供了证据。与此相关的是,我们证明了通过增加体验的意外程度或降低紧张唤醒可以减弱负面消费效应。此外,我们还表明,消费者对认知封闭性的倾向性需求会调节所观察到的消费效应。
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引用次数: 0
The mobile giving gap: The negative impact of smartphones on donation behavior 移动捐赠的差距:智能手机对捐赠行为的负面影响
IF 4.8 2区 管理学 Q2 BUSINESS Pub Date : 2024-03-25 DOI: 10.1002/jcpy.1418
Stefan J. Hock, Kristen A. Ferguson, Kelly B. Herd
While charities typically use the same messaging when appealing to consumers on their smartphones and PCs, this approach may backfire. Across three studies, we find consumers are less likely to donate on their smartphones (vs. PCs), a phenomenon we call the mobile giving gap. In study 1, we demonstrate that consumers are less willing to donate real money to a charitable organization. In study 2, we provide process support and demonstrate that the focal effect is mediated by other-focus. Finally, a field experiment using Google display ads (study 3) replicates the focal effect and demonstrates that the negative impact of smartphones is attenuated when the appeal explicitly focuses on others (vs. the self). This study not only provides additional process support, but also suggests an easily implementable strategy that charities can use to close the mobile giving gap. Taken together, our findings offer theoretical insights related to the mobile mindset and its impact on consumer behavior and highlight that charities should tailor their donation appeals based on device type.
虽然慈善机构在吸引智能手机和个人电脑上的消费者时通常使用相同的信息,但这种方法可能会适得其反。通过三项研究,我们发现消费者使用智能手机(与 PC 相比)进行捐赠的可能性较低,我们将这种现象称为移动捐赠差距。在研究 1 中,我们证明消费者不太愿意向慈善机构捐赠真金白银。在研究 2 中,我们提供了过程支持,并证明焦点效应是由其他焦点中介的。最后,使用谷歌显示广告进行的实地实验(研究 3)复制了焦点效应,并证明当呼吁明确聚焦于他人(而非自我)时,智能手机的负面影响会减弱。这项研究不仅提供了更多的过程支持,还提出了一种易于实施的策略,慈善机构可以利用它来缩小移动捐赠的差距。综上所述,我们的研究结果提供了有关移动心态及其对消费者行为影响的理论见解,并强调了慈善机构应根据设备类型调整其捐赠呼吁。
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引用次数: 0
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Journal of Consumer Psychology
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