Pub Date : 2025-09-26DOI: 10.1016/j.ijinfomgt.2025.102979
Jun Gao , Huichao Guo , Shuying Gong
Innovative digital products (IDPs) are novel products that combine traditional physical components with smart (AI) and connectivity (IoT) components. While these innovative technological products are designed to enhance consumer well-being, their actual effects remain controversial. We propose resolving the well-being paradox in smart services through consumer-driven value co-creation with IDPs. However, how consumers proactively leverage IDPs to co-create value and enhance their well-being remains underexplored. Our research aims to identify the specific value co-creation practices between consumers and IDPs that can improve consumer eudaimonic well-being and examine the underlying mechanisms. In Study 1, we employed practice theory—a sociological lens—to qualitatively identify three types of consumer-IDP value co-creation practices: (1) adapting practices, (2) crafting practices, (3) connecting practices. In Study 2, we quantitatively demonstrated that these practices positively affected basic need satisfaction, which in turn enhanced consumer eudaimonic well-being. Our research provides theoretical contributions and managerial implications for facilitating consumer-driven value co-creation and improving consumer well-being in IDP services.
{"title":"Value co-creation practices in the service of innovative digital products and their effects on consumer eudaimonic well-being","authors":"Jun Gao , Huichao Guo , Shuying Gong","doi":"10.1016/j.ijinfomgt.2025.102979","DOIUrl":"10.1016/j.ijinfomgt.2025.102979","url":null,"abstract":"<div><div>Innovative digital products (IDPs) are novel products that combine traditional physical components with smart (AI) and connectivity (IoT) components. While these innovative technological products are designed to enhance consumer well-being, their actual effects remain controversial. We propose resolving the well-being paradox in smart services through consumer-driven value co-creation with IDPs. However, how consumers proactively leverage IDPs to co-create value and enhance their well-being remains underexplored. Our research aims to identify the specific value co-creation practices between consumers and IDPs that can improve consumer eudaimonic well-being and examine the underlying mechanisms. In Study 1, we employed practice theory—a sociological lens—to qualitatively identify three types of consumer-IDP value co-creation practices: (1) adapting practices, (2) crafting practices, (3) connecting practices. In Study 2, we quantitatively demonstrated that these practices positively affected basic need satisfaction, which in turn enhanced consumer eudaimonic well-being. Our research provides theoretical contributions and managerial implications for facilitating consumer-driven value co-creation and improving consumer well-being in IDP services.</div></div>","PeriodicalId":48422,"journal":{"name":"International Journal of Information Management","volume":"86 ","pages":"Article 102979"},"PeriodicalIF":27.0,"publicationDate":"2025-09-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145158325","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2025-09-16DOI: 10.1016/j.ijinfomgt.2025.102975
Hoon S. Choi , Emmanuel W. Ayaburi
This research examines the impact of the corporate reputation of game developers and publishers and their coopetitive branding strategy on digital video game sales. The study utilizes empirical data from Steam, the world’s largest digital video game distributor. Drawing on signaling theory, the study reveals the effect of two types of quality cues—corporate reputation and coopetitive branding strategy—on digital video game sales. The study finds the positive effect of both parties’ corporate reputations on sales. Additionally, it finds the moderation effect of their reputation on the relationship between product popularity and sales, emphasizing the importance of corporate reputation in the digital video game market with enormous product diversity. Regarding a coopetitive branding strategy’s effect, the findings disclose that only developer coopetitive branding—labeling multiple developer brands in a competitive relationship—effectively increases sales, while publisher coopetitive branding has no significant effect.
{"title":"Effect of corporate reputation and coopetitive branding strategy on digital products sales: Evidence from digital video game industry","authors":"Hoon S. Choi , Emmanuel W. Ayaburi","doi":"10.1016/j.ijinfomgt.2025.102975","DOIUrl":"10.1016/j.ijinfomgt.2025.102975","url":null,"abstract":"<div><div>This research examines the impact of the corporate reputation of game developers and publishers and their coopetitive branding strategy on digital video game sales. The study utilizes empirical data from Steam, the world’s largest digital video game distributor. Drawing on signaling theory, the study reveals the effect of two types of quality cues—corporate reputation and coopetitive branding strategy—on digital video game sales. The study finds the positive effect of both parties’ corporate reputations on sales. Additionally, it finds the moderation effect of their reputation on the relationship between product popularity and sales, emphasizing the importance of corporate reputation in the digital video game market with enormous product diversity. Regarding a coopetitive branding strategy’s effect, the findings disclose that only developer coopetitive branding—labeling multiple developer brands in a competitive relationship—effectively increases sales, while publisher coopetitive branding has no significant effect.</div></div>","PeriodicalId":48422,"journal":{"name":"International Journal of Information Management","volume":"86 ","pages":"Article 102975"},"PeriodicalIF":27.0,"publicationDate":"2025-09-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145106432","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2025-09-16DOI: 10.1016/j.ijinfomgt.2025.102977
Mingxin Zhang , Ofir Turel , Anne Zöll
Co-owned information contains personal details about multiple individuals, often nested within a social group. It is important to study the sharing of such information because its careless disclosure can violate the privacy of all co-owners. What makes such sharing decisions unique is that they are often conducted within a tight social context, the attributes of which can systematically affect the decisions of all individuals nested within the group. This necessitates multi-level theorizing and testing. Doing so, we theorize the impact of group closeness (a group-level attribute) on co-owned information sharing by the group members (individual-level reflections and behaviors). We tested our ideas through a deceptive procedure: ninety participants in 40 groups were asked to voluntarily share a co-owned photo of 2–3 group members, for algorithm training purposes (cover story). Hierarchical Linear Modeling revealed (1) the retained relevance of self-centered private information sharing motivators and deterrents in group contexts, and (2) a cross-level effect of group closeness: it weakened the negative effect of privacy concerns on actual co-owned information sharing. The findings underscore the role of social context in determining the potency of privacy concerns to drive the privacy behaviors of individuals nested within this context.
{"title":"Group closeness effects on co-owned information sharing: A multilevel perspective","authors":"Mingxin Zhang , Ofir Turel , Anne Zöll","doi":"10.1016/j.ijinfomgt.2025.102977","DOIUrl":"10.1016/j.ijinfomgt.2025.102977","url":null,"abstract":"<div><div>Co-owned information contains personal details about multiple individuals, often nested within a social group. It is important to study the sharing of such information because its careless disclosure can violate the privacy of all co-owners. What makes such sharing decisions unique is that they are often conducted within a tight social context, the attributes of which can systematically affect the decisions of all individuals nested within the group. This necessitates multi-level theorizing and testing. Doing so, we theorize the impact of <em>group closeness</em> (a group-level attribute) on co-owned information sharing by the group members (individual-level reflections and behaviors). We tested our ideas through a deceptive procedure: ninety participants in 40 groups were asked to voluntarily share a co-owned photo of 2–3 group members, for algorithm training purposes (cover story). Hierarchical Linear Modeling revealed (1) the retained relevance of self-centered private information sharing motivators and deterrents in group contexts, and (2) a cross-level effect of group closeness: it weakened the negative effect of privacy concerns on actual co-owned information sharing. The findings underscore the role of social context in determining the potency of privacy concerns to drive the privacy behaviors of individuals nested within this context.</div></div>","PeriodicalId":48422,"journal":{"name":"International Journal of Information Management","volume":"86 ","pages":"Article 102977"},"PeriodicalIF":27.0,"publicationDate":"2025-09-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145105835","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2025-09-09DOI: 10.1016/j.ijinfomgt.2025.102974
Sebastian Clemens Bartsch , Jan-Hendrik Schmidt , Martin Adam , Alexander Benlian
Open source (OS) software projects rely on high-quality code, making developers’ participation in reviewing their code essential to improve its quality. In non-OS domains, formal consequences (i.e., sanctions and rewards like fines or bonuses) are usually applied to raise developers’ perceived accountability for their code, thus motivating them to review it. However, in the OS domain, such formal consequences are often absent or only weakly pronounced, raising questions of whether and how developers perceive accountability for their code and how it affects their motivation to improve its quality. Using a developmental mixed-method research approach, we conducted a qualitative study with semi-structured online interviews to develop a research model (n = 29) and validated it through a follow-up scenario-based factorial survey (n = 480). Our findings indicate that in the OS domain, developers often perceive themselves accountable for their code. Project- and individual-related factors, such as legal liability for contributed code, the integration of the OS software project into other projects, the work status of developers, and gaining a reputation for code contributions, appear as mechanisms to influence and increase developers’ perceived code accountability. Furthermore, we observe that perceived code accountability promotes developers’ intention to review their code before contributing it to OS software projects and, thus, contribute code with higher quality. Overall, our paper contributes to information systems (IS) research on accountability perceptions in OS software development, indicating that in the OS domain, formal consequences such as sanctions and rewards are not exclusively necessary for evoking developers’ perceived code accountability and increasing code quality.
{"title":"Increasing developers’ code accountability perceptions in open source software development","authors":"Sebastian Clemens Bartsch , Jan-Hendrik Schmidt , Martin Adam , Alexander Benlian","doi":"10.1016/j.ijinfomgt.2025.102974","DOIUrl":"10.1016/j.ijinfomgt.2025.102974","url":null,"abstract":"<div><div>Open source (OS) software projects rely on high-quality code, making developers’ participation in reviewing their code essential to improve its quality. In non-OS domains, formal consequences (i.e., sanctions and rewards like fines or bonuses) are usually applied to raise developers’ perceived accountability for their code, thus motivating them to review it. However, in the OS domain, such formal consequences are often absent or only weakly pronounced, raising questions of whether and how developers perceive accountability for their code and how it affects their motivation to improve its quality. Using a developmental mixed-method research approach, we conducted a qualitative study with semi-structured online interviews to develop a research model (n = 29) and validated it through a follow-up scenario-based factorial survey (n = 480). Our findings indicate that in the OS domain, developers often perceive themselves accountable for their code. Project- and individual-related factors, such as legal liability for contributed code, the integration of the OS software project into other projects, the work status of developers, and gaining a reputation for code contributions, appear as mechanisms to influence and increase developers’ perceived code accountability. Furthermore, we observe that perceived code accountability promotes developers’ intention to review their code before contributing it to OS software projects and, thus, contribute code with higher quality. Overall, our paper contributes to information systems (IS) research on accountability perceptions in OS software development, indicating that in the OS domain, formal consequences such as sanctions and rewards are not exclusively necessary for evoking developers’ perceived code accountability and increasing code quality.</div></div>","PeriodicalId":48422,"journal":{"name":"International Journal of Information Management","volume":"86 ","pages":"Article 102974"},"PeriodicalIF":27.0,"publicationDate":"2025-09-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145018446","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2025-09-06DOI: 10.1016/j.ijinfomgt.2025.102976
Kashif Saeed, Victor R. Prybutok
Organizations increasingly use agentic information systems (agentic IS) to achieve performance-driven objectives. However, agentic IS raise ethical concerns, such as fairness, bias, autonomy, transparency, responsibility, and privacy. Over 70 % of the stakeholders, such as users, have expressed concerns about the various business applications of agentic IS. However, limited research has examined how stakeholders evaluate utility versus ethics in delegating tasks to agentic IS. Our results show that stakeholders assess agentic IS for delegation using a combination of rules-based and outcome-based ethical thinking, which values both AI utility and ethical considerations. Moreover, when agentic IS embeds ethical capabilities, stakeholders view both agentic IS and delegating tasks to them as ethically sound. Furthermore, stakeholders consistently prefer agentic IS with human oversight over fully autonomous systems. These insights help organizations optimize efficiency through agentic IS while promoting ethical adoption by respecting stakeholder preferences. This research contributes to the IS literature by integrating ethics into the agentic delegation framework, thereby establishing a foundation for future research in the developing field of agentic IS.
{"title":"When utility meets ethics: A stakeholder perspective on agentic information systems delegation","authors":"Kashif Saeed, Victor R. Prybutok","doi":"10.1016/j.ijinfomgt.2025.102976","DOIUrl":"10.1016/j.ijinfomgt.2025.102976","url":null,"abstract":"<div><div>Organizations increasingly use agentic information systems (agentic IS) to achieve performance-driven objectives. However, agentic IS raise ethical concerns, such as fairness, bias, autonomy, transparency, responsibility, and privacy. Over 70 % of the stakeholders, such as users, have expressed concerns about the various business applications of agentic IS. However, limited research has examined how stakeholders evaluate utility versus ethics in delegating tasks to agentic IS. Our results show that stakeholders assess agentic IS for delegation using a combination of rules-based and outcome-based ethical thinking, which values both AI utility and ethical considerations. Moreover, when agentic IS embeds ethical capabilities, stakeholders view both agentic IS and delegating tasks to them as ethically sound. Furthermore, stakeholders consistently prefer agentic IS with human oversight over fully autonomous systems. These insights help organizations optimize efficiency through agentic IS while promoting ethical adoption by respecting stakeholder preferences. This research contributes to the IS literature by integrating ethics into the agentic delegation framework, thereby establishing a foundation for future research in the developing field of agentic IS.</div></div>","PeriodicalId":48422,"journal":{"name":"International Journal of Information Management","volume":"86 ","pages":"Article 102976"},"PeriodicalIF":27.0,"publicationDate":"2025-09-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145004631","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2025-08-29DOI: 10.1016/j.ijinfomgt.2025.102964
Dung Tien Nguyen , Onook Oh , Ronald Ramirez , Keith Guzik , Tony W. Tong
This study addresses a critical gap in Information Systems (IS) research that applies affordance theory. While previous IS affordance research has examined how technological affordance influences organizational routines or directly impacts performance, few studies have integrated these perspectives to explore how technology-induced routine changes mediate the relationship between technological affordances and organizational performance. To fill this gap, we first built an integrated affordance theoretic model. To validate this model, we collected survey data from 338 U.S. police departments focusing on using body-worn cameras (BWC) in their daily operation. Analyzing the survey data, we empirically validated that the technical affordances of BWCs (e.g., recording capabilities and infrastructural capabilities) drive changes in policing routines, which, in turn, enhance organizational performance. A primary contribution of this research is that we integrate qualitative and quantitative perspectives developed surrounding affordance theory in the IS research community, and validate the important role of routine changes in mediating the relationship between technological affordance and organizational performance. Our findings demonstrate that these technology-induced routine changes serve as key mediators, which exert a significant impact on performance beyond technology alone. This study underscores the importance of aligning technological affordance with organizational routines to drive sustainable improvements in organizational performance.
{"title":"Technology mediated routines and their effects on organizational performance: An integrated affordance theoretic approach","authors":"Dung Tien Nguyen , Onook Oh , Ronald Ramirez , Keith Guzik , Tony W. Tong","doi":"10.1016/j.ijinfomgt.2025.102964","DOIUrl":"10.1016/j.ijinfomgt.2025.102964","url":null,"abstract":"<div><div>This study addresses a critical gap in Information Systems (IS) research that applies affordance theory. While previous IS affordance research has examined how technological affordance influences organizational routines or directly impacts performance, few studies have integrated these perspectives to explore how technology-induced routine changes mediate the relationship between technological affordances and organizational performance. To fill this gap, we first built an integrated affordance theoretic model. To validate this model, we collected survey data from 338 U.S. police departments focusing on using body-worn cameras (BWC) in their daily operation. Analyzing the survey data, we empirically validated that the technical affordances of BWCs (e.g., recording capabilities and infrastructural capabilities) drive changes in policing routines, which, in turn, enhance organizational performance. A primary contribution of this research is that we integrate qualitative and quantitative perspectives developed surrounding affordance theory in the IS research community, and validate the important role of routine changes in mediating the relationship between technological affordance and organizational performance. Our findings demonstrate that these technology-induced routine changes serve as key mediators, which exert a significant impact on performance beyond technology alone. This study underscores the importance of aligning technological affordance with organizational routines to drive sustainable improvements in organizational performance.</div></div>","PeriodicalId":48422,"journal":{"name":"International Journal of Information Management","volume":"86 ","pages":"Article 102964"},"PeriodicalIF":27.0,"publicationDate":"2025-08-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144914028","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2025-08-04DOI: 10.1016/j.ijinfomgt.2025.102963
Siqi Wang
Drawing on the signaling theory, this study investigates how the leading physicians’ two distinct engagement strategies, direct and indirect engagement, influence patients’ continuous use of online medical team (OMT) service. This study employs a mixed-methods design, using a qualitative study to support the development of hypotheses and identify additional signals that may serve as potential moderators while utilizing a quantitative approach to provide empirical examination. The findings reveal that leading physicians’ direct engagement positively predicts continuous use, while their indirect engagement is negatively associated with continuous use. The signal of OMT’s historical performance strengthens the effect of direct engagement on patient continuous use, yet it does not significantly moderate the relationship between indirect engagement and continuous use. The signal of OMT’s current performance has no significant moderating effect on either engagement strategy. The post hoc analysis shows that the leading physicians’ individual performance signal positively moderates the relationships between both direct and indirect engagement and patient continuous use. This study elucidates how leading physicians’ distinct engagement strategies serve as differential signaling mechanisms, resulting in divergent outcomes for patient continuous use. Furthermore, it highlights the interplay between these strategy-induced signals and other contextual cues within the OMT environment, collectively shaping patients’ decision-making.
{"title":"Not just in, but how: Leading physicians’ engagement strategies and patients’ continuous use of online medical team services","authors":"Siqi Wang","doi":"10.1016/j.ijinfomgt.2025.102963","DOIUrl":"10.1016/j.ijinfomgt.2025.102963","url":null,"abstract":"<div><div>Drawing on the signaling theory, this study investigates how the leading physicians’ two distinct engagement strategies, direct and indirect engagement, influence patients’ continuous use of online medical team (OMT) service. This study employs a mixed-methods design, using a qualitative study to support the development of hypotheses and identify additional signals that may serve as potential moderators while utilizing a quantitative approach to provide empirical examination. The findings reveal that leading physicians’ direct engagement positively predicts continuous use, while their indirect engagement is negatively associated with continuous use. The signal of OMT’s historical performance strengthens the effect of direct engagement on patient continuous use, yet it does not significantly moderate the relationship between indirect engagement and continuous use. The signal of OMT’s current performance has no significant moderating effect on either engagement strategy. The post hoc analysis shows that the leading physicians’ individual performance signal positively moderates the relationships between both direct and indirect engagement and patient continuous use. This study elucidates how leading physicians’ distinct engagement strategies serve as differential signaling mechanisms, resulting in divergent outcomes for patient continuous use. Furthermore, it highlights the interplay between these strategy-induced signals and other contextual cues within the OMT environment, collectively shaping patients’ decision-making.</div></div>","PeriodicalId":48422,"journal":{"name":"International Journal of Information Management","volume":"85 ","pages":"Article 102963"},"PeriodicalIF":27.0,"publicationDate":"2025-08-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144770882","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2025-08-04DOI: 10.1016/j.ijinfomgt.2025.102962
Yin Bai, Zhengbang Xue, Min Zhang, Qingmei Tan, Yiwei Li
With the rise of short video platforms, marketers are increasingly leveraging these channels for product promotion. Generative AI technology has accelerated ad production, particularly through the use of AI-generated voices. However, the comparative effectiveness of AI versus human voiceover in influencing marketing outcomes remains underexplored, with extent research offering limited guidance for practical advertising production and insufficiently addressing the infringement issues arising from the use of AI-generated celebrity voices. This research addresses this gap through three empirical studies. An analysis of real-world TikTok data reveals that ads featuring AI-generated voice elicit lower levels of consumer engagement compared to those utilizing human voices. Notably, the negative impact of AI-generated voice is mitigated when a lower pitch is employed. In an experimental setting, we further compare the impact of human voice, AI-generated voice, and AI-generated celebrity voice on consumer engagement. The results indicate that AI-generated celebrity voice yield engagement levels comparable to those of human voices. These findings deepen our understanding of how generative AI technology influences consumer responses, highlight the critical role of pitch in enhancing the effectiveness of AI-generated voice. This study also offers practical insights for optimizing short video advertisements through the strategic use of AI-generated voice technology.
{"title":"Voices that captivate: The impact of AI-generated voiceover on video Ad engagement","authors":"Yin Bai, Zhengbang Xue, Min Zhang, Qingmei Tan, Yiwei Li","doi":"10.1016/j.ijinfomgt.2025.102962","DOIUrl":"10.1016/j.ijinfomgt.2025.102962","url":null,"abstract":"<div><div>With the rise of short video platforms, marketers are increasingly leveraging these channels for product promotion. Generative AI technology has accelerated ad production, particularly through the use of AI-generated voices. However, the comparative effectiveness of AI versus human voiceover in influencing marketing outcomes remains underexplored, with extent research offering limited guidance for practical advertising production and insufficiently addressing the infringement issues arising from the use of AI-generated celebrity voices. This research addresses this gap through three empirical studies. An analysis of real-world TikTok data reveals that ads featuring AI-generated voice elicit lower levels of consumer engagement compared to those utilizing human voices. Notably, the negative impact of AI-generated voice is mitigated when a lower pitch is employed. In an experimental setting, we further compare the impact of human voice, AI-generated voice, and AI-generated celebrity voice on consumer engagement. The results indicate that AI-generated celebrity voice yield engagement levels comparable to those of human voices. These findings deepen our understanding of how generative AI technology influences consumer responses, highlight the critical role of pitch in enhancing the effectiveness of AI-generated voice. This study also offers practical insights for optimizing short video advertisements through the strategic use of AI-generated voice technology.</div></div>","PeriodicalId":48422,"journal":{"name":"International Journal of Information Management","volume":"85 ","pages":"Article 102962"},"PeriodicalIF":27.0,"publicationDate":"2025-08-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144770883","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2025-08-02DOI: 10.1016/j.ijinfomgt.2025.102958
Hayeon Kim, Sungwoo Seo, Sang Woo Lee
This study employs the Stimulus-Organism-Response (SOR) model to examine how Generative AI response strategies to hallucinations affect users' continuance-intention through authenticity and tolerance. Through a within-subject experiment involving 400 participants, the study analyzed the effects of politeness (Apology vs. Gratitude) and attribution (Internal/External) strategies across faithfulness and factuality hallucinations. The results indicate that the Apology × Internal Attribution strategy is most effective in enhancing authenticity and tolerance. Mediation analysis revealed distinct psychological pathways, whereby in faithfulness hallucination, both authenticity and tolerance mediate continuance intention, whereas in factuality hallucination, only authenticity serves as a significant mediator. These findings suggest that AI providers should develop differentiated response strategies based on hallucination type, with internal attribution and explicit responsibility acknowledgment being crucial for maintaining user trust.
{"title":"When generative AI messes up:How politeness and attribution shape user reactions to hallucinations","authors":"Hayeon Kim, Sungwoo Seo, Sang Woo Lee","doi":"10.1016/j.ijinfomgt.2025.102958","DOIUrl":"10.1016/j.ijinfomgt.2025.102958","url":null,"abstract":"<div><div>This study employs the Stimulus-Organism-Response (SOR) model to examine how Generative AI response strategies to hallucinations affect users' continuance-intention through authenticity and tolerance. Through a within-subject experiment involving 400 participants, the study analyzed the effects of politeness (Apology vs. Gratitude) and attribution (Internal/External) strategies across faithfulness and factuality hallucinations. The results indicate that the Apology × Internal Attribution strategy is most effective in enhancing authenticity and tolerance. Mediation analysis revealed distinct psychological pathways, whereby in faithfulness hallucination, both authenticity and tolerance mediate continuance intention, whereas in factuality hallucination, only authenticity serves as a significant mediator. These findings suggest that AI providers should develop differentiated response strategies based on hallucination type, with internal attribution and explicit responsibility acknowledgment being crucial for maintaining user trust.</div></div>","PeriodicalId":48422,"journal":{"name":"International Journal of Information Management","volume":"85 ","pages":"Article 102958"},"PeriodicalIF":27.0,"publicationDate":"2025-08-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144757479","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2025-07-31DOI: 10.1016/j.ijinfomgt.2025.102955
Ana Paula Merenda Richarde , Diego Costa Pinto , Marlon Dalmoro , Paulo Henrique Muller Prado
Generative Artificial Intelligence (GenAI) is reshaping consumer interactions by offering personalized guidance that ranges from broad suggestions to narrow recommendations. Yet, little is known about how these interactions influence decision-making and consumer empowerment. This research investigates how distinct types of GenAI nudges (narrow vs. broad) shape goal desirability and, in turn, consumer empowerment. Drawing upon Construal Level Theory (CLT), Goal Pursuit Theory, and Nudging Theory, we examine whether narrow (vs. broad) GenAI nudges enhance consumers' sense of empowerment by increasing goal desirability. Three mixed-method studies (one qualitative and two experimental) reveal that narrow GenAI nudges significantly heighten goal desirability, leading to greater consumer empowerment and key behavioral outcomes, including satisfaction, repurchase intentions, and advocacy (net promoter score). These findings advance theoretical perspectives on GenAI as a nudge for consumer decision-making and offer practical insights for designing AI systems that effectively guide consumer decisions within structured choice architectures.
{"title":"The power of GenAI nudges: How generative AI shapes consumer empowerment and goal desirability","authors":"Ana Paula Merenda Richarde , Diego Costa Pinto , Marlon Dalmoro , Paulo Henrique Muller Prado","doi":"10.1016/j.ijinfomgt.2025.102955","DOIUrl":"10.1016/j.ijinfomgt.2025.102955","url":null,"abstract":"<div><div>Generative Artificial Intelligence (GenAI) is reshaping consumer interactions by offering personalized guidance that ranges from broad suggestions to narrow recommendations. Yet, little is known about how these interactions influence decision-making and consumer empowerment. This research investigates how distinct types of GenAI nudges (narrow vs. broad) shape goal desirability and, in turn, consumer empowerment. Drawing upon Construal Level Theory (CLT), Goal Pursuit Theory, and Nudging Theory, we examine whether narrow (vs. broad) GenAI nudges enhance consumers' sense of empowerment by increasing goal desirability. Three mixed-method studies (one qualitative and two experimental) reveal that narrow GenAI nudges significantly heighten goal desirability, leading to greater consumer empowerment and key behavioral outcomes, including satisfaction, repurchase intentions, and advocacy (net promoter score). These findings advance theoretical perspectives on GenAI as a nudge for consumer decision-making and offer practical insights for designing AI systems that effectively guide consumer decisions within structured choice architectures.</div></div>","PeriodicalId":48422,"journal":{"name":"International Journal of Information Management","volume":"85 ","pages":"Article 102955"},"PeriodicalIF":27.0,"publicationDate":"2025-07-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144738672","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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