International Journal of Hospitality Management最新文献

英文中文

An integrated model of cannabis-infused food and beverage consumption in the USA based on the protection motivation theory and the value-attitude-behavior model 基于保护动机理论和价值-态度-行为模型的美国大麻食品饮料消费整合模型

IF 8.3 1区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

International Journal of Hospitality Management

Pub Date : 2026-01-24 DOI: 10.1016/j.ijhm.2026.104571

Feng Lin , Kisang Ryu

The rapidly expanding cannabis café and restaurant industry in the USA remains under-researched. This study used text mining techniques on 5243 YouTube reviews to examine the overall sentiment toward cannabis-infused food and beverages (C-IF&B). The findings revealed a mix of positive and negative perceptions, which underscore the complexity of reviewer opinions. We integrated the protection motivation theory (PMT) and the value-attitude-behavior model to examine the formation of intentions to consume C-IF&B. The key attributes that are related to rewards, threats, and attitudes toward C-IF&B consumption were identified using term frequency-inverse document frequency (TF-IDF), and they were incorporated into the PMT. An analysis of the data from 331 USA adults then showed that other PMT constructs significantly influenced attitudes except for the likelihood of addiction, self-efficacy, and perceived legal consequences, which in turn predicted the intentions to consume C-IF&B. The aesthetic value of C-IF&B was additionally positively associated with attitudes. Practical implications are included for public administrators and industry practitioners.

美国迅速扩张的大麻咖啡馆和餐饮业仍未得到充分研究。这项研究使用5243个YouTube评论的文本挖掘技术来检查对大麻食品和饮料的总体情绪。调查结果揭示了积极和消极的看法，这强调了评论者意见的复杂性。我们将保护动机理论（PMT）与价值-态度-行为模型相结合，考察了消费者消费c - ifb的意向形成。使用术语频率逆文档频率（TF-IDF）确定与奖励、威胁和对c - ifb消费的态度相关的关键属性，并将其纳入PMT。一项对331名美国成年人的数据分析显示，除成瘾可能性、自我效能感和感知到的法律后果外，其他PMT结构显著影响态度，而后者反过来又预测了消费c - ifb的意图。此外，C-IF&；B的审美价值与态度呈正相关。对公共行政人员和行业从业人员的实际影响也包括在内。

{"title":"An integrated model of cannabis-infused food and beverage consumption in the USA based on the protection motivation theory and the value-attitude-behavior model","authors":"Feng Lin , Kisang Ryu","doi":"10.1016/j.ijhm.2026.104571","DOIUrl":"10.1016/j.ijhm.2026.104571","url":null,"abstract":"<div><div>The rapidly expanding cannabis café and restaurant industry in the USA remains under-researched. This study used text mining techniques on 5243 YouTube reviews to examine the overall sentiment toward cannabis-infused food and beverages (C-IF&B). The findings revealed a mix of positive and negative perceptions, which underscore the complexity of reviewer opinions. We integrated the protection motivation theory (PMT) and the value-attitude-behavior model to examine the formation of intentions to consume C-IF&B. The key attributes that are related to rewards, threats, and attitudes toward C-IF&B consumption were identified using term frequency-inverse document frequency (TF-IDF), and they were incorporated into the PMT. An analysis of the data from 331 USA adults then showed that other PMT constructs significantly influenced attitudes except for the likelihood of addiction, self-efficacy, and perceived legal consequences, which in turn predicted the intentions to consume C-IF&B. The aesthetic value of C-IF&B was additionally positively associated with attitudes. Practical implications are included for public administrators and industry practitioners.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"134 ","pages":"Article 104571"},"PeriodicalIF":8.3,"publicationDate":"2026-01-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"146037721","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Rainy days don’t always get me down: How rainy weather affects customers’ dining experience and evaluations 下雨天并不总是让我沮丧：下雨天如何影响顾客的用餐体验和评价

IF 8.3 1区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

International Journal of Hospitality Management

Pub Date : 2026-01-24 DOI: 10.1016/j.ijhm.2026.104586

Chenxi Zhao , Yunzhijun Yu , Ziqiong Zhang , Feray Adıgüzel , Zili Zhang

Weather conditions can significantly influence individuals’ perceptions of the consumption environment, subsequently influencing their post-consumption evaluations. This research examines the effect of rainy weather during the consumption experience on restaurant customers’ post-consumption evaluations. Using secondary data collected from a popular online restaurant review platform and controlled experiments, the findings suggest that customers who dine during rainy weather tend to rate their experiences favorably. Furthermore, this positive rainy weather effect varies across different dining seasons, and is mediated by an enhanced sense of psychological warmth as customers transition from the rainy outdoors to indoor environments. This research contributes to the literature on weather effect and post-consumption evaluation behavior and offers practical managerial insights regarding customer handling and service improvement for businesses operating in physical retail environments and the restaurant industry.

天气条件可以显著影响个人对消费环境的感知，进而影响他们的消费后评价。本研究考察了消费体验中阴雨天气对餐厅顾客消费后评价的影响。利用从一个流行的在线餐厅评论平台收集的二手数据和对照实验，研究结果表明，在雨天用餐的顾客倾向于对他们的体验进行正面评价。此外，这种积极的阴雨天气影响在不同的用餐季节有所不同，并且随着顾客从多雨的室外环境过渡到室内环境，心理温暖感也会增强。本研究为天气效应和消费后评价行为的研究提供了文献依据，并为实体零售环境和餐饮业的客户处理和服务改进提供了实用的管理见解。

{"title":"Rainy days don’t always get me down: How rainy weather affects customers’ dining experience and evaluations","authors":"Chenxi Zhao , Yunzhijun Yu , Ziqiong Zhang , Feray Adıgüzel , Zili Zhang","doi":"10.1016/j.ijhm.2026.104586","DOIUrl":"10.1016/j.ijhm.2026.104586","url":null,"abstract":"<div><div>Weather conditions can significantly influence individuals’ perceptions of the consumption environment, subsequently influencing their post-consumption evaluations. This research examines the effect of rainy weather during the consumption experience on restaurant customers’ post-consumption evaluations. Using secondary data collected from a popular online restaurant review platform and controlled experiments, the findings suggest that customers who dine during rainy weather tend to rate their experiences favorably. Furthermore, this positive rainy weather effect varies across different dining seasons, and is mediated by an enhanced sense of psychological warmth as customers transition from the rainy outdoors to indoor environments. This research contributes to the literature on weather effect and post-consumption evaluation behavior and offers practical managerial insights regarding customer handling and service improvement for businesses operating in physical retail environments and the restaurant industry.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"134 ","pages":"Article 104586"},"PeriodicalIF":8.3,"publicationDate":"2026-01-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"146033948","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

“Not on purpose? Okay, you are forgiven.”: Consumers’ Different reactions to corporate digital irresponsibility (CDiR) “不是故意的？”好吧，我原谅你了。：消费者对企业数字不负责任的不同反应（CDiR）

IF 8.3 1区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

International Journal of Hospitality Management

Pub Date : 2026-01-23 DOI: 10.1016/j.ijhm.2026.104585

Hyejo Hailey Shin , Hyunsu Kim

As the hospitality and tourism (H&T) industry has become more reliant on digital data, the importance of responsible use of digital data (corporate digital responsibility; CDR) has become more critical than ever. However, despite the importance of CDR, H&T brands are accidentally or intentionally involved in irresponsible use of digital data (corporate digital irresponsibility; CDiR). Extending the psychological contract violation concept to consumer-brand relationship, this research, through four experimental studies, examined how the nature of CDiR incidents (accidental vs. transgressional) differently influence consumers’ responses, via brand betrayal. Furthermore, the moderating effects of consumers’ prior expectations/perceptions of brands (i.e., prior CDR advertisement) and consumer characteristics (i.e., data privacy vulnerability) were investigated as the boundary conditions. The findings from Studies 1 and 2 suggest that consumers are more likely to forgive a brand and exhibit more favorable behavioral intentions following accidental (vs. transgressional) CDiR incidents. Study 3 revealed that prior advertising of CDR practices amplifies the negative impact of transgressional CDiR. Additionally, Study 4 found that consumers who are more vulnerable to data privacy concerns experience a stronger negative impact from transgressional CDiR.

随着酒店和旅游业越来越依赖数字数据，负责任地使用数字数据（企业数字责任；CDR）的重要性变得比以往任何时候都更加重要。然而，尽管CDR很重要，h&m品牌还是无意或有意地不负责任地使用数字数据（企业数字不负责任；CDiR）。本研究将心理契约违背概念延伸至消费者-品牌关系，通过四项实验研究，考察了CDiR事件的性质（意外与越轨）如何通过品牌背叛对消费者的反应产生不同的影响。此外，研究了消费者对品牌的先前期望/感知（即先前的CDR广告）和消费者特征（即数据隐私脆弱性）作为边界条件的调节作用。研究1和研究2的结果表明，消费者更有可能原谅品牌，并在偶然（与违规）CDiR事件后表现出更有利的行为意向。研究3显示，先前的CDR实践广告放大了越轨CDR的负面影响。此外，研究4发现，更容易受到数据隐私问题影响的消费者受到越轨CDiR的负面影响更大。

{"title":"“Not on purpose? Okay, you are forgiven.”: Consumers’ Different reactions to corporate digital irresponsibility (CDiR)","authors":"Hyejo Hailey Shin , Hyunsu Kim","doi":"10.1016/j.ijhm.2026.104585","DOIUrl":"10.1016/j.ijhm.2026.104585","url":null,"abstract":"<div><div>As the hospitality and tourism (H&T) industry has become more reliant on digital data, the importance of responsible use of digital data (corporate digital responsibility; CDR) has become more critical than ever. However, despite the importance of CDR, H&T brands are accidentally or intentionally involved in irresponsible use of digital data (corporate digital irresponsibility; CDiR). Extending the psychological contract violation concept to consumer-brand relationship, this research, through four experimental studies, examined how the nature of CDiR incidents (accidental vs. transgressional) differently influence consumers’ responses, via brand betrayal. Furthermore, the moderating effects of consumers’ prior expectations/perceptions of brands (i.e., prior CDR advertisement) and consumer characteristics (i.e., data privacy vulnerability) were investigated as the boundary conditions. The findings from Studies 1 and 2 suggest that consumers are more likely to forgive a brand and exhibit more favorable behavioral intentions following accidental (vs. transgressional) CDiR incidents. Study 3 revealed that prior advertising of CDR practices amplifies the negative impact of transgressional CDiR. Additionally, Study 4 found that consumers who are more vulnerable to data privacy concerns experience a stronger negative impact from transgressional CDiR.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"134 ","pages":"Article 104585"},"PeriodicalIF":8.3,"publicationDate":"2026-01-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"146032748","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

From service to strain:The dual-edged sword of organizational citizenship behavior directed towards customers and its impact on employee outcomes 从服务到应变：面向顾客的组织公民行为及其对员工结果的影响的双刃剑

IF 8.3 1区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

International Journal of Hospitality Management

Pub Date : 2026-01-23 DOI: 10.1016/j.ijhm.2026.104587

Osman M. Karatepe , Muhammad Waheed Akhtar , Qingyu Zhang , Muhammad Usman

Using job demands resources theory, our paper develops and tests a novel research model that explores the detrimental effect of organizational citizenship behavior directed towards customers (OCB-C) on knowledge sabotage and procrastination. We utilize compassion fatigue as a mediator and moral identity as a moderator in the abovementioned association. Data came from hotel and restaurant employees. The results suggest that compassion fatigue mediates the effect of OCB-C on knowledge sabotage and procrastination. The results suggest that moral identity is a moderator of the effect of compassion fatigue on said employee outcomes. Our results denote the importance of moral identity as a moderator and provide practical insights into the enhancement of employee well-being and organizational performance.

本文运用工作需求资源理论，构建并检验了面向顾客的组织公民行为对知识破坏和拖延的影响。在上述关联中，我们以同情疲劳为中介，以道德认同为调节。数据来自酒店和餐馆的员工。结果表明，同情疲劳在组织行为- c对知识破坏和拖延的影响中起中介作用。结果表明，道德认同是同情疲劳对上述员工结果影响的调节因子。我们的研究结果表明了道德认同作为调节因素的重要性，并为提高员工幸福感和组织绩效提供了实践见解。

引用次数: 0

Bridging entrepreneurial orientation and resilience with signaling theories: Understanding green hotel sustainability practices from hoteliers’ and customers’ perspectives 用信号理论架起企业家导向和弹性的桥梁：从酒店经营者和顾客的角度理解绿色酒店的可持续发展实践

IF 8.3 1区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

International Journal of Hospitality Management

Pub Date : 2026-01-23 DOI: 10.1016/j.ijhm.2026.104576

Islam Elbayoumi Salem , Ahmed Mohamed Elbaz , Badawy S.Y. Sayed , Nasser Alhamar Alkathiri , Haidar Abbas

This study integrates entrepreneurial resilience, entrepreneurial orientation, and signaling theories to investigate the impact of green hotels’ sustainable practices (GHSPs) on customers' perceptions and behaviors from managers’ and customers’ perspectives. The proposed multi-perspective model was tested using three studies: Study 1 investigates the relationship between sustainable entrepreneurial orientation (SEO) and GHSPs from managers' perspective and how sustainable entrepreneurial resilience (SER) shape this relationship as a conditional boundary; Study 2 examines the impact of green hotels’ overall image (GHOI) on customers' behaviors, from customers' perspective, considering the conditional effect of customers’ cognitive image (CCI); Study 3 integrates both managers’ and customers’ perspectives to understand how GHSPs affect GHOI. Multi-source and time-lagged data was collected from 167 senior managers and 332 customers. The results confirm most of the hypothesized relationships, particularly showing that when entrepreneurial resilience is high, sustainable orientation translates more strongly into sustainable practices.

本研究整合创业弹性、创业导向和信号理论，从管理者和顾客的角度探讨绿色酒店可持续实践对顾客感知和行为的影响。研究1从管理者的角度考察了可持续创业导向（SEO）与GHSPs之间的关系，以及可持续创业弹性（SER）如何将这种关系塑造为条件边界；研究2从顾客的角度出发，考虑顾客认知形象的条件效应，考察绿色酒店整体形象对顾客行为的影响；研究3整合了管理者和客户的观点来理解GHSPs如何影响GHOI。从167名高级管理人员和332名客户中收集了多来源和滞后的数据。结果证实了大多数假设的关系，特别是当创业弹性高时，可持续导向更强烈地转化为可持续实践。

{"title":"Bridging entrepreneurial orientation and resilience with signaling theories: Understanding green hotel sustainability practices from hoteliers’ and customers’ perspectives","authors":"Islam Elbayoumi Salem , Ahmed Mohamed Elbaz , Badawy S.Y. Sayed , Nasser Alhamar Alkathiri , Haidar Abbas","doi":"10.1016/j.ijhm.2026.104576","DOIUrl":"10.1016/j.ijhm.2026.104576","url":null,"abstract":"<div><div>This study integrates entrepreneurial resilience, entrepreneurial orientation, and signaling theories to investigate the impact of green hotels’ sustainable practices (GHSPs) on customers' perceptions and behaviors from managers’ and customers’ perspectives. The proposed multi-perspective model was tested using three studies: Study 1 investigates the relationship between sustainable entrepreneurial orientation (SEO) and GHSPs from managers' perspective and how sustainable entrepreneurial resilience (SER) shape this relationship as a conditional boundary; Study 2 examines the impact of green hotels’ overall image (GHOI) on customers' behaviors, from customers' perspective, considering the conditional effect of customers’ cognitive image (CCI); Study 3 integrates both managers’ and customers’ perspectives to understand how GHSPs affect GHOI. Multi-source and time-lagged data was collected from 167 senior managers and 332 customers. The results confirm most of the hypothesized relationships, particularly showing that when entrepreneurial resilience is high, sustainable orientation translates more strongly into sustainable practices.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"134 ","pages":"Article 104576"},"PeriodicalIF":8.3,"publicationDate":"2026-01-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"146033950","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Exploring the dynamics of newcomers’ relationships with their leaders: A longitudinal study on changes in leader–member exchange, trust, and deviant behaviors 探索新员工与领导关系的动态：一项关于领导-成员交换、信任和越轨行为变化的纵向研究

IF 8.3 1区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

International Journal of Hospitality Management

Pub Date : 2026-01-23 DOI: 10.1016/j.ijhm.2026.104581

Hao (Mira) Shi , Xiaolin (Crystal) Shi , Zimeng Guo , Fanrong Su

Leaders play a pivotal role in onboarding, a critical socialization process for hospitality organizations to help newcomers integrate into their work environment. Grounded in social exchange theory, this study examines how changes in leader–member exchange (LMX) influence changes in trust, which in turn shape deviant behaviors among hospitality newcomers. Utilizing a longitudinal design, we collected data from 104 hotel newcomers and their supervisors at three one-month intervals. The findings indicate that LMX and trust are not stable phenomenon. Declines in LMX significantly predict increase in newcomers’ deviant behaviors. This decline in LMX also leads to a reduction in trust, which further contributes to the rise in deviant behaviors among newcomers. By capturing the dynamic nature of LMX during early organizational entry, this study highlights how newcomers’ psychological states and behaviors evolve over time and offers valuable insights into managing effective onboarding in hospitality organizations.

领导者在入职过程中发挥着关键作用，这是酒店组织帮助新员工融入工作环境的关键社会化过程。本研究以社会交换理论为基础，探讨了领导-成员交换（LMX）的变化如何影响信任的变化，而信任的变化又如何影响酒店新人的越轨行为。利用纵向设计，我们每隔三个月收集104名酒店新人及其主管的数据。研究结果表明，LMX与信任是不稳定的现象。LMX的下降显著预示着新人越轨行为的增加。LMX的下降也导致了信任的减少，这进一步导致了新移民越轨行为的增加。通过捕捉新员工入职初期LMX的动态特性，本研究强调了新员工的心理状态和行为如何随着时间的推移而演变，并为酒店组织中有效的入职管理提供了有价值的见解。

{"title":"Exploring the dynamics of newcomers’ relationships with their leaders: A longitudinal study on changes in leader–member exchange, trust, and deviant behaviors","authors":"Hao (Mira) Shi , Xiaolin (Crystal) Shi , Zimeng Guo , Fanrong Su","doi":"10.1016/j.ijhm.2026.104581","DOIUrl":"10.1016/j.ijhm.2026.104581","url":null,"abstract":"<div><div>Leaders play a pivotal role in onboarding, a critical socialization process for hospitality organizations to help newcomers integrate into their work environment. Grounded in social exchange theory, this study examines how changes in leader–member exchange (LMX) influence changes in trust, which in turn shape deviant behaviors among hospitality newcomers. Utilizing a longitudinal design, we collected data from 104 hotel newcomers and their supervisors at three one-month intervals. The findings indicate that LMX and trust are not stable phenomenon. Declines in LMX significantly predict increase in newcomers’ deviant behaviors. This decline in LMX also leads to a reduction in trust, which further contributes to the rise in deviant behaviors among newcomers. By capturing the dynamic nature of LMX during early organizational entry, this study highlights how newcomers’ psychological states and behaviors evolve over time and offers valuable insights into managing effective onboarding in hospitality organizations.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"134 ","pages":"Article 104581"},"PeriodicalIF":8.3,"publicationDate":"2026-01-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"146032747","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Reexamining tipping guidelines in full-service restaurants: The moderating role of the lowest default tip and mediating pathways 重新审视全方位服务餐厅的小费准则：最低默认小费和中介途径的调节作用

IF 8.3 1区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

International Journal of Hospitality Management

Pub Date : 2026-01-23 DOI: 10.1016/j.ijhm.2026.104573

Shuo Wang

Across two online experiments in a full-service restaurant (FSR) setting, we demonstrate that the impact of tipping guidelines on tip amounts and subsequent attitudes and engagement intentions hinges on the alignment of the lowest default tip with patrons’ personal tipping standards relative to the 20 % prevailing norm. Conceptualizing tipping guidelines as choice architecture with dual roles, we further identify three mediating pathways shaping downstream consumer reactions: (1) a negative reactance pathway driven sequentially by perceived threat to freedom and ensuing negative emotions; (2) a positive utility pathway through perceived informational value; and (3) a direct-emotion pathway involving consumers’ automatic affective responses. These findings advance tipping literature and provide actionable guidance for FSR operators.

在一家提供全方位服务的餐厅（FSR）进行的两项在线实验中，我们证明了小费准则对小费金额以及随后的态度和参与意愿的影响取决于最低默认小费与顾客个人小费标准（相对于20% %的普遍标准）的一致性。将小费准则概念化为具有双重角色的选择架构，我们进一步确定了塑造下游消费者反应的三种中介途径：(1)由感知到的对自由的威胁和随之而来的负面情绪依次驱动的负面抗拒途径；(2)通过感知信息价值的正向效用路径；(3)涉及消费者自动情感反应的直接情感通路。这些发现促进了小费文献的发展，并为FSR操作员提供了可操作的指导。

引用次数: 0

Recognizing cognitive, affective, and sensory aspects in accommodation choice for families of children with ASD and ADHD 认识ASD和ADHD儿童家庭住宿选择的认知、情感和感官方面

IF 8.3 1区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

International Journal of Hospitality Management

Pub Date : 2026-01-23 DOI: 10.1016/j.ijhm.2026.104564

Daniela Penela , Margarida G.M.S. Cardoso , Amy M. Gregory

The increasing number of families of children with Autism Spectrum Disorder (ASD) and Attention Deficit Hyperactivity Disorder (ADHD) have unique needs regarding their living environments. With a basis in Cognitive Experience Self Theory, this study includes various types of lodging accommodations and examines the attributes these families prioritize when choosing accommodations for leisure travel. Based on data collected from 526 qualified families, this study utilized segmentation, through the estimation of a Finite Mixture Model, aimed at bringing deeper insight into these families' attitudes towards accommodations for leisure travel. Three distinct segments emerge from the analyses conducted, each with varying attribute priorities. Interestingly, the segments found, differ significantly in their attitudes toward lodging preferences. This study offers valuable insights into the intersection of hospitality and psychology, shedding light on the diverse accommodation preferences among families dealing with ADHD/ASD.

自闭症谱系障碍（ASD）和注意力缺陷多动障碍（ADHD）儿童的家庭越来越多，他们对生活环境有独特的需求。在认知经验自我理论的基础上，本研究包括了各种类型的住宿住宿，并考察了这些家庭在选择休闲旅游住宿时优先考虑的属性。基于从526个符合条件的家庭中收集的数据，本研究通过有限混合模型的估计，利用细分，旨在更深入地了解这些家庭对休闲旅游住宿的态度。从所进行的分析中出现了三个不同的部分，每个部分都具有不同的属性优先级。有趣的是，调查发现，受访者对住宿偏好的态度存在显著差异。这项研究为好客和心理学的交叉提供了有价值的见解，揭示了ADHD/ASD家庭不同的住宿偏好。

引用次数: 0

Is human-RAISA collaboration the future of hospitality service? Examining Gen Z’s preferences and industry insights from China and Australia 与raisa合作是酒店服务的未来吗？从中国和澳大利亚考察Z世代的偏好和行业见解

IF 8.3 1区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

International Journal of Hospitality Management

Pub Date : 2026-01-23 DOI: 10.1016/j.ijhm.2026.104565

Mengni Fu, Charles Arcodia, Barry Fraser

This study investigates Generation Z consumers' preferences for hotel service approaches and RAISA (robots, artificial intelligence, and service automation) integration, examining their alignment with hotel strategies in China and Australia. Using a mixed-methods approach, including interviews with 21 senior hotel managers, analysis of 70 documents, and a survey of 800 Gen Z consumers, the findings reveal a shared preference for a human-RAISA collaborative service approach among hotel operators and Gen Z consumers in both countries. However, significant cross-country differences emerged: Chinese hotels lead in AI and robot adoption, while Australian hotels prioritise established mobile technologies. Chinese Gen Z consumers exhibit stronger preferences for technological services and RAISA-equipped hotels. Regression analyses further show that Gen Zs' technology preferences drive their intention to visit RAISA-equipped hotels. This study extends the Kano model's application from service refinement to exploring technology preferences, while offering practical RAISA integration strategies tailored to hotels’ profiles and locations.

本研究调查了Z世代消费者对酒店服务方式和RAISA（机器人、人工智能和服务自动化）集成的偏好，考察了它们与中国和澳大利亚酒店战略的一致性。通过对21位高级酒店经理的访谈、对70份文件的分析以及对800名Z世代消费者的调查等多种方法的研究，我们发现，两国的酒店经营者和Z世代消费者都更倾向于采用人与raisa合作的服务方式。然而，出现了显著的跨国差异：中国酒店在人工智能和机器人采用方面处于领先地位，而澳大利亚酒店则优先考虑现有的移动技术。中国Z世代消费者对科技服务和配备raisa的酒店表现出更强的偏好。回归分析进一步表明，z世代的技术偏好推动了他们前往配备raisa的酒店的意愿。本研究将Kano模型的应用从服务细化扩展到探索技术偏好，同时根据酒店的概况和位置提供实用的RAISA整合策略。

{"title":"Is human-RAISA collaboration the future of hospitality service? Examining Gen Z’s preferences and industry insights from China and Australia","authors":"Mengni Fu, Charles Arcodia, Barry Fraser","doi":"10.1016/j.ijhm.2026.104565","DOIUrl":"10.1016/j.ijhm.2026.104565","url":null,"abstract":"<div><div>This study investigates Generation Z consumers' preferences for hotel service approaches and RAISA (robots, artificial intelligence, and service automation) integration, examining their alignment with hotel strategies in China and Australia. Using a mixed-methods approach, including interviews with 21 senior hotel managers, analysis of 70 documents, and a survey of 800 Gen Z consumers, the findings reveal a shared preference for a human-RAISA collaborative service approach among hotel operators and Gen Z consumers in both countries. However, significant cross-country differences emerged: Chinese hotels lead in AI and robot adoption, while Australian hotels prioritise established mobile technologies. Chinese Gen Z consumers exhibit stronger preferences for technological services and RAISA-equipped hotels. Regression analyses further show that Gen Zs' technology preferences drive their intention to visit RAISA-equipped hotels. This study extends the Kano model's application from service refinement to exploring technology preferences, while offering practical RAISA integration strategies tailored to hotels’ profiles and locations.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"134 ","pages":"Article 104565"},"PeriodicalIF":8.3,"publicationDate":"2026-01-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"146037720","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Beyond taste: A multisensory evaluation framework for fine dining takeout packaging design 味觉之外：精致餐饮外卖包装设计的多感官评价框架

IF 8.3 1区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

International Journal of Hospitality Management

Pub Date : 2026-01-23 DOI: 10.1016/j.ijhm.2026.104556

Yen-Cheng Chen , Pei-Ling Tsui , Bo-Kai Lan , Ming-Chen Chiang , Ching-Sung Lee

With the rise of at-home fine dining, packaging has become a vital medium fordelivering restaurant-quality experiences beyond physical venues. This study identifies. essential multisensory design indicators for gourmet takeout packaging through a two-. phase mixed-method approach combining expert interviews and the Analytic Hierarchy. Process. Findings reveal that visual cues, particularly color, imagery, and aesthetic. coherence, are most influential, followed by functional, tactile, and olfactory factors. The study extends sensory marketing theory to the luxury takeout context and. develops a decision-support framework that enables hospitality brands to integrate. sensory design principles into packaging strategy. The framework offers actionable. guidance for balancing aesthetics with functionality, aligning material choices with cost. and sustainability constraints, fostering emotional engagement, enhancing brand. differentiation, and creating memorable at-home dining experiences that strengthen. customer relationships, long-term loyalty, and brand identity.

随着家庭高级餐饮的兴起，包装已经成为在实体场所之外提供餐厅质量体验的重要媒介。这项研究表明。基本的多感官设计指标为美食外卖包装通过两项。结合专家访谈和层次分析法的阶段混合方法。的过程。研究结果揭示了视觉线索，特别是颜色、图像和美学。连贯性是影响最大的因素，其次是功能、触觉和嗅觉因素。该研究将感官营销理论扩展到奢侈品外卖环境中。开发决策支持框架，使酒店品牌能够整合。将感官设计原则融入包装策略。该框架提供了可操作性。平衡美学与功能，调整材料选择与成本的指导。以及可持续性约束，培养情感投入，提升品牌。差异化，创造令人难忘的家庭用餐体验，加强。客户关系、长期忠诚和品牌认同。

{"title":"Beyond taste: A multisensory evaluation framework for fine dining takeout packaging design","authors":"Yen-Cheng Chen , Pei-Ling Tsui , Bo-Kai Lan , Ming-Chen Chiang , Ching-Sung Lee","doi":"10.1016/j.ijhm.2026.104556","DOIUrl":"10.1016/j.ijhm.2026.104556","url":null,"abstract":"<div><div>With the rise of at-home fine dining, packaging has become a vital medium fordelivering restaurant-quality experiences beyond physical venues. This study identifies. essential multisensory design indicators for gourmet takeout packaging through a two-. phase mixed-method approach combining expert interviews and the Analytic Hierarchy. Process. Findings reveal that visual cues, particularly color, imagery, and aesthetic. coherence, are most influential, followed by functional, tactile, and olfactory factors. The study extends sensory marketing theory to the luxury takeout context and. develops a decision-support framework that enables hospitality brands to integrate. sensory design principles into packaging strategy. The framework offers actionable. guidance for balancing aesthetics with functionality, aligning material choices with cost. and sustainability constraints, fostering emotional engagement, enhancing brand. differentiation, and creating memorable at-home dining experiences that strengthen. customer relationships, long-term loyalty, and brand identity.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"134 ","pages":"Article 104556"},"PeriodicalIF":8.3,"publicationDate":"2026-01-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"146032750","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

首页上一页

下一页尾页

类型

全部化学•材料生命科学医学物理工程技术环境•农林材料科学地球科学法学管理学化学环境科学与生态学计算机科学教育学经济学农林科学人文科学生物学数学物理与天体物理心理学综合性期刊其他工业工程理学历史学农学文学信息工程

数据库

全部 ACS Publications Elsevier ieeexplore Springer The Royal Society of Chemistry Wiley

期刊

International Journal of Hospitality Management

全部 Acc. Chem. Res. ACS Applied Bio Materials ACS Appl. Electron. Mater. ACS Appl. Energy Mater. ACS Appl. Mater. Interfaces ACS Appl. Nano Mater. ACS Appl. Polym. Mater. ACS BIOMATER-SCI ENG ACS Catal. ACS Cent. Sci. ACS Chem. Biol. ACS Chemical Health & Safety ACS Chem. Neurosci. ACS Comb. Sci. ACS Earth Space Chem. ACS Energy Lett. ACS Infect. Dis. ACS Macro Lett. ACS Mater. Lett. ACS Med. Chem. Lett. ACS Nano ACS Omega ACS Photonics ACS Sens. ACS Sustainable Chem. Eng. ACS Synth. Biol. Anal. Chem. BIOCHEMISTRY-US Bioconjugate Chem. BIOMACROMOLECULES Chem. Res. Toxicol. Chem. Rev. Chem. Mater. CRYST GROWTH DES ENERG FUEL Environ. Sci. Technol. Environ. Sci. Technol. Lett. Eur. J. Inorg. Chem. IND ENG CHEM RES Inorg. Chem. J. Agric. Food. Chem. J. Chem. Eng. Data J. Chem. Educ. J. Chem. Inf. Model. J. Chem. Theory Comput. J. Med. Chem. J. Nat. Prod. J PROTEOME RES J. Am. Chem. Soc. LANGMUIR MACROMOLECULES Mol. Pharmaceutics Nano Lett. Org. Lett. ORG PROCESS RES DEV ORGANOMETALLICS J. Org. Chem. J. Phys. Chem. J. Phys. Chem. A J. Phys. Chem. B J. Phys. Chem. C J. Phys. Chem. Lett. Analyst Anal. Methods Biomater. Sci. Catal. Sci. Technol. Chem. Commun. Chem. Soc. Rev. CHEM EDUC RES PRACT CRYSTENGCOMM Dalton Trans. Energy Environ. Sci. ENVIRON SCI-NANO ENVIRON SCI-PROC IMP ENVIRON SCI-WAT RES Faraday Discuss. Food Funct. Green Chem. Inorg. Chem. Front. Integr. Biol. J. Anal. At. Spectrom. J. Mater. Chem. A J. Mater. Chem. B J. Mater. Chem. C Lab Chip Mater. Chem. Front. Mater. Horiz. MEDCHEMCOMM Metallomics Mol. Biosyst. Mol. Syst. Des. Eng. Nanoscale Nanoscale Horiz. Nat. Prod. Rep. New J. Chem. Org. Biomol. Chem. Org. Chem. Front. PHOTOCH PHOTOBIO SCI PCCP Polym. Chem.

﹀