International Journal of Hospitality Management最新文献

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Human-robot collaboration and planned resilience for the financial and environmental success of green hotels

IF 9.9 1区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

International Journal of Hospitality Management

Pub Date : 2025-01-27 DOI: 10.1016/j.ijhm.2025.104091

Foad Irani

The study intends to investigate the impact of deploying human-robot collaboration through planned resilience to enhance the financial and environmental performances of green hotels operating in Turkey. The study investigates the conceptual model using the Dynamic Capabilities Theory. Data collected from 490 full-time employees of all green hotels operating in Turkey through convenience sampling method. The evaluation of the measurement model and examination of the structural model carried out using a two-step approach. The data examined utilizing SPSS 25 and AMOS 24. The paper has made a significant contribution by addressing gaps in existing theories and establishing connections between innovative leadership, human-robot collaboration, and specific aspects of resilience, particularly planned resilience. Outcomes revealed planned resilience as a mediator implies a long-term perspective on sustainability. Green hotels that invest in both human-robot collaboration and resilience planning are better positioned for long-term success because they are adaptable to changes and can weather a variety of obstacles over time.

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引用次数: 0

The impact of industry network strength, centrality and heterogeneity on entrepreneurial performance in the hospitality and tourism: Perspectives on innovation and leadership

IF 9.9 1区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

International Journal of Hospitality Management

Pub Date : 2025-01-25 DOI: 10.1016/j.ijhm.2025.104088

Haiyang Su , Simin Li , Tong Wen , Yi Liang

Unlike previous research that focused on the influence of kinship networks, the importance of industry networks in fostering hospitality and tourism entrepreneurship, as well as sustainable development, has become increasingly important. This study, grounded in social network theory, utilizes SPSS to analyze data from 420 small hotel and tourism entrepreneurs. Through hierarchical multiple regression, it explores the direct impact of industry network characteristics on entrepreneurial performance, and further examines the mediating role of innovative behavior and the moderating role of leadership self-efficacy. The results show that network centrality and heterogeneity positively affect performance, while the effect of network strength is statistically non-significant. Innovative behavior mediates the relationship between network centrality, heterogeneity, and performance. Lastly, leadership self-efficacy either positively moderates the correlation between network centrality and performance or alters the previously non-significant relationship between network strength and innovative behavior. Theoretical and practical implications are also discussed in this context.

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引用次数: 0

Unpacking the affective dimension of memorable hospitality experiences

IF 9.9 1区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

International Journal of Hospitality Management

Pub Date : 2025-01-24 DOI: 10.1016/j.ijhm.2025.104083

Cecilia Bartaloni , Linda Osti , Charles Frederick Hofacker

Memorable experiences have received considerable attention in tourism research. Yet, there is a lack of a consensus among scholars regarding the elements within the servicescape that contribute to the creation of memorable experiences. Based on this research gap, the present study aims at understanding which elements within the servicescape have a greater impact on guests’ emotions when recalling memorable hotel experiences. A sample of one thousand Italian consumers were asked to share their memories regarding positive, and negative memorable hotel experiences, which were later analyzed with a mixed-research approach. The response rate of the survey was 100 %, however 256 responses were discarded during the qualitative analysis because they did not contain any information related to the accommodation. The recollection of negative emotions in memorable experiences appears to be affected by the physical and social dimension of the service environment and influenced by the fading affect bias.

引用次数: 0

Shaping the future of sustainable dining in the US: Marketing insect-based food using degree of visibility and consumer adventurousness

IF 9.9 1区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

International Journal of Hospitality Management

Pub Date : 2025-01-22 DOI: 10.1016/j.ijhm.2025.104108

Jinha Lee , Woo Gon Kim , Kavitha Haldorai

Insect-based food has been promoted as one of the most promising sustainable foods for more than a decade, but it still remains novel for the majority of Western consumers. Drawing upon theories of disgust, value-attitude-behavior, and reasoned action, this study investigates the pathways from perceived values of insect-based food to behavioral intention through a moderated serial mediation model. The results show that healthiness and sustainability are positive values and disgust is a negative value in predicting consumer acceptance and willingness to consume. More importantly, the findings reveal the effectiveness of invisible edible insects in food in reducing the negative impact of disgust on expected sensory liking and on subsequent indirect paths, and the positive influence of consumer adventurousness as a moderator. This study highlights the key influences on insect-based food acceptance and how they should be strategized to successfully market it to U.S. consumers.

引用次数: 0

Is someone listening to me? A topic modeling approach using guided LDA for exploring hospitality value proposition through online employee reviews

IF 9.9 1区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

International Journal of Hospitality Management

Pub Date : 2025-01-22 DOI: 10.1016/j.ijhm.2025.104114

Yejia Guo , Baker Ayoun , Sidi Zhao

This study extends research on hospitality employee recruitment and retention by examining what employees are communicating through their online reviews. Centering on the Employee Value Propositions (EVPs) as a theoretical framework, the current study proposes that this industry presents distinct propositions that are valuable to employees but remain underexplored by earlier studies that tend to focus on presumptive knowledge. Using topic modeling techniques, including Latent Dirichlet Allocation (LDA) and Guided LDA, the authors analyzed 19,488 unstructured employee reviews from Glassdoor.com. The findings confirmed that interactions with colleagues and other individuals in the workplace play a significant role in shaping employees' satisfaction or dissatisfaction with their hospitality jobs. In addition, the findings reveal that the diverse set of benefits, such as complementary travel and hospitality products, can become important economic values in hospitality positions, sometimes overcoming the weakness of low pay in salary. Altogether, the research illuminates how EVP can be understood by hospitality researchers and ultimately implemented by practitioners.

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引用次数: 0

A behavioral study of food delivery service by drones: Insights from urban and rural consumers

IF 9.9 1区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

International Journal of Hospitality Management

Pub Date : 2025-01-21 DOI: 10.1016/j.ijhm.2025.104098

Francisco Liébana-Cabanillas , María Eugenia Rodríguez-López , Ghazanfar Ali Abbasi , Elena Higueras-Castillo

This study aims to analyze the current state and scope of drone food delivery services, exploring the factors that influence the intention to use and how these vary between urban and rural consumers. By utilizing the Goal-Directed Behavior Model and Social Cognitive Theory, the adoption of this emerging technology in different geographical contexts is examined, thereby providing a detailed understanding of its practical and theoretical implications. To meet the objectives, a company specializing in market analysis was contracted. A total of 302 valid responses were collected. The results confirm the importance of knowledge, intrinsic motivation, and Attitude as antecedents of intention, but discarding willingness to pay more. In addition, the existing differences between users living in rural and urban areas were verified, highlighting the greater importance that users in rural areas confer to the relationships proposed in the general model. The results obtained in the present study serve to expand and improve scientific literature on the analysis of the antecedents of the adoption of food delivery service by drone and the definition of strategies by stakeholders.

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引用次数: 0

An eye for an eye: Exploring how human-robot service attributes affect customers’ negative electronic word-of-mouth 以眼还眼：探索人机服务属性如何影响客户的负面电子口碑

IF 9.9 1区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

International Journal of Hospitality Management

Pub Date : 2025-01-20 DOI: 10.1016/j.ijhm.2025.104104

Xinhua Guan , Lu Zhang , Xin Liu , Qiangqiang Liu

The integration of artificial intelligence and robotics has revolutionized the hospitality industry, significantly influencing customer cognition, emotion and behavior. However, the impact mechanism of robotic service failures warrants further investigation. This research explores the relationship between human-robot service attributes and customers’ negative electronic word-of-mouth (e-WOM). A mixed-method research design was adopted. Study 1 employs a content analysis with 219 negative online reviews whereas Study 2 conducts a combined online and offline questionnaire survey of 575 customers who have experienced robotic services. Results indicate that incompetence of robots and social loafing of employees both positively influence negative e-WOM by reducing perceived value and intensifying negative emotions. Higher levels of robot task interdependence enhance the negative impact of robot incompetence on perceived value. The research findings can effectively guide tourism and hospitality organizations to take measures to reduce negative e-WOM, especially in the context of robot services.

人工智能和机器人技术的融合彻底改变了酒店行业，显著影响了客户的认知、情感和行为。然而，机器人服务故障的影响机制有待进一步研究。本研究探讨人机服务属性与顾客负面电子口碑的关系。采用混合法研究设计。研究1采用了219条负面在线评论的内容分析，而研究2则对575名体验过机器人服务的客户进行了线上和线下结合的问卷调查。结果表明，机器人的不称职和员工的社会懒惰都通过降低感知价值和强化负面情绪来正向影响负性电子口碑。较高水平的机器人任务相互依赖增强了机器人无能对感知价值的负面影响。研究结果可以有效地指导旅游和酒店组织采取措施减少负面电子口碑，特别是在机器人服务的背景下。

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引用次数: 0

Does hotel employees’ mental health matter? Assessment of its antecedents and coping behavior

IF 9.9 1区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

International Journal of Hospitality Management

Pub Date : 2025-01-18 DOI: 10.1016/j.ijhm.2025.104084

Antony King Fung Wong , Seongseop (Sam) Kim , Yuchen Xu

This study examines the multidimensional antecedents and outcomes of hotel employees’ mental health. Using data from 756 hotel employees in China, the findings indicate that three work stressors (job responsibility, job complexity, and teamwork) unexpectedly reduced mental health problems, while other work stressors (role ambiguity, role overload, job insecurity, superiors' behavior, and pressure to respond to messages) increased depression, nervousness, and loss of peace of mind. Mental health dimensions influence coping strategies, with depression and nervousness linked to emotion-focused coping, and loss of peace of mind associated with self-solving, emotion-focused, and avoidance coping. Differences emerged between junior/senior employees and front-of-house/back-of-house staff in stressor impacts and coping behaviors. Theoretical implications highlight the nuanced conceptualization of mental health as a multidimensional construct beyond generalized indicators, and the context-dependent nature of coping mechanisms contingent on distinct psychological experiences. Managerial implications provide insights into developing targeted interventions and supportive organizational policies.

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引用次数: 0

Antecedents of restaurant franchisee switching and termination intentions 餐厅加盟商转换和终止意向的前因

IF 9.9 1区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

International Journal of Hospitality Management

Pub Date : 2025-01-18 DOI: 10.1016/j.ijhm.2025.104101

Shiwen Lu , Jiseon Ahn

With consideration for the increasing competition among franchise brands, this research empirically identifies the factors influencing franchisee switching and termination intentions in the franchise restaurant context based on the push-pull-mooring framework. A total of 179 responses was collected from restaurant franchisees in the United States and analyzed using partial least squares-structural equation modeling. The results revealed that franchisee dissatisfaction with the present brand influences both switching and termination intentions. The attractiveness of alternative brands and variety seeking characteristics of the franchisee also had impacts on switching intentions. Also, the multigroup analysis was conducted to examine the difference of franchisee behavior depending on the duration of operation. Perceived norms typically were not significant determinants of franchisee behavior, although they were significant among franchisees with short franchise operation. In contrast, variety seeking is an important factor of termination intention among franchisees with long-term relationships with their franchisors. Thus, this study extends our knowledge of franchisee behavior, facilitating formation of effective franchise strategies to maintain long-term relationships.

考虑到加盟品牌之间竞争的加剧，本研究基于推拉系泊框架实证地识别了特许经营餐厅情境下影响加盟商切换和终止意向的因素。我们从美国的餐厅加盟商那里收集了179份反馈，并使用偏最小二乘结构方程模型进行了分析。结果显示，加盟商对现有品牌的不满影响了加盟商的转换和终止意向。替代品牌的吸引力和加盟商追求多样性的特点也会对转换意向产生影响。此外，还进行了多组分析，以检验不同经营时间的加盟商行为的差异。感知规范通常不是特许经营者行为的重要决定因素，尽管它们在短期特许经营的特许经营者中很重要。相比之下，寻求多样性是与特许人有长期合作关系的特许人产生终止意向的重要因素。因此，本研究扩展了我们对特许经营者行为的认识，促进了有效特许经营策略的形成，以维持长期的关系。

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引用次数: 0

Hospitality and Tourism Technology and Organizational Performance: An Integrated Framework of HTT Business Value and Future Research Agenda 酒店和旅游技术与组织绩效：HTT商业价值和未来研究议程的综合框架

IF 9.9 1区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

International Journal of Hospitality Management

Pub Date : 2025-01-18 DOI: 10.1016/j.ijhm.2025.104092

Araceli Hernandez, Minwoo Lee

Despite increased scholarly interest in the economic impacts of hospitality and tourism technology (HTT), scarce studies provide an overview of HTT’s effects on organizations’ performance, namely the business value of HTT. By reviewing the existing literature on the business value of HTT, the purpose of this study is to identify performance metrics used, strategic roles, and theories applied and to uncover potential gaps for future research agendas. Sixty-nine research articles were collected from top-tier journals and analyzed through content analysis. Results highlight the dominance of organizational performance over business process performance metrics, an organization/firm-level approach within hospitality, and a destination-level perspective in tourism literature. Findings also emphasize the study of HTT strategy in contrast with an aggregated HTT factor and the need for updated strategic roles of HTT. We discuss five critical topics for future research: digital transformation, HTT management/capability, co-creation through HTT, service innovation, and novel theorizing.

尽管学术界对酒店和旅游技术（HTT）的经济影响越来越感兴趣，但很少有研究概述了HTT对组织绩效的影响，即HTT的商业价值。通过回顾现有的关于HTT商业价值的文献，本研究的目的是确定所使用的绩效指标、战略角色和应用的理论，并为未来的研究议程发现潜在的差距。从顶级期刊中收集69篇研究论文，通过内容分析进行分析。结果突出了组织绩效在业务流程绩效指标上的主导地位，酒店业的组织/公司层面方法，以及旅游文献中的目的地层面视角。研究结果还强调了与综合HTT因素相比，HTT战略的研究以及更新HTT战略角色的必要性。我们讨论了未来研究的五个关键主题：数字化转型、HTT管理/能力、通过HTT共同创造、服务创新和新颖的理论。

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