International Journal of Hospitality Management最新文献

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Rational, emotional, and social drivers of hotel booking intention: A hybrid CB-SEM - FSQCA approach 酒店预订意向的理性、情感和社会驱动因素：CB-SEM - FSQCA混合方法

IF 8.3 1区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

International Journal of Hospitality Management

Pub Date : 2025-12-03 DOI: 10.1016/j.ijhm.2025.104539

Elizabeth del Carmen Pérez-Ricardo , Josefa García-Mestanza

This study explores the key factors influencing tourists’ booking intentions in hotels by integrating rational, emotional, and social dimensions. Using a hybrid methodological approach, data from 390 customers were analyzed through Covariance-Based Structural Equation Modeling and Fuzzy-Set Qualitative Comparative Analysis (fsQCA). The results show that rational factors have the strongest impact on booking decisions. However, fsQCA reveals that multiple combinations of factors can also lead to high booking intention. From a managerial perspective, the findings suggest that hotel managers should not only focus on rational elements but also incorporate emotional and social aspects into their strategies to personalize offerings and better align with guest expectations. This study contributes to tourism and hospitality research by proposing a theoretically integrated framework that captures the interplay of rational, emotional, and social dimensions in shaping hotel booking intentions. Applying a hybrid CB-SEM-fsQCA design within the hotel industry context, it offers nuanced insights into consumer decision-making processes that strengthen both theoretical understanding and managerial implications.

本研究结合理性、情感和社会三个维度，探讨影响游客酒店预订意向的关键因素。采用混合方法，通过基于协方差的结构方程建模和模糊集定性比较分析（fsQCA）对390名客户的数据进行分析。结果表明，理性因素对预订决策的影响最大。然而，fsQCA显示，多种因素的组合也会导致高预订意愿。从管理的角度来看，研究结果表明，酒店管理者不仅应该关注理性因素，还应该将情感和社会因素纳入他们的战略，以提供个性化的服务，更好地满足客人的期望。本研究提出了一个理论整合框架，捕捉了理性、情感和社会维度在塑造酒店预订意愿方面的相互作用，为旅游业和酒店业的研究做出了贡献。在酒店行业背景下应用混合CB-SEM-fsQCA设计，它为消费者决策过程提供了细致入微的见解，从而加强了理论理解和管理意义。

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引用次数: 0

Professional mentality in the age of intelligence: How does cynicism moderate the impact of AI awareness on employees' career development? 智能时代的职业心态：犬儒主义如何缓和人工智能意识对员工职业发展的影响？

IF 8.3 1区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

International Journal of Hospitality Management

Pub Date : 2025-12-03 DOI: 10.1016/j.ijhm.2025.104531

Peihua Zhou , Zongwei Hu , Hong Chen , Jian Ming Luo

The accelerating integration of artificial intelligence (AI) is fundamentally reshaping the nature of work, yet how employees' perceptions and attitudes toward AI influence their career development remains unclear. This study investigates the influence of AI awareness, job crafting, and career competence on the career satisfaction and perceived employability of hotel employees, using a structural equation model (SEM) that incorporates cynicism as a moderating variable. Key findings reveal that AI awareness indirectly enhances career satisfaction and perceived employability by improving employees' job crafting behaviors and career competence. Meanwhile, Cynicism significantly undermines the positive influence of AI awareness on both job crafting and career competence. This article also provides practical and theoretical recommendations for hotel employees and managers.

人工智能（AI）的加速整合正在从根本上重塑工作的性质，但员工对人工智能的看法和态度如何影响他们的职业发展尚不清楚。本研究采用结构方程模型（SEM）考察了人工智能意识、工作制作和职业能力对酒店员工职业满意度和感知就业能力的影响，并将愤世嫉俗作为调节变量。主要研究结果表明，人工智能意识通过改善员工的工作制定行为和职业能力，间接提高了职业满意度和感知就业能力。与此同时，玩世不恭大大削弱了人工智能意识对工作制定和职业能力的积极影响。本文还为酒店员工和管理者提供了实践和理论建议。

引用次数: 0

From green vision to action: How leadership fosters employee service performance-insight from multilevel study 从绿色愿景到行动：领导力如何促进员工服务绩效——来自多层次研究的洞察

IF 8.3 1区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

International Journal of Hospitality Management

Pub Date : 2025-12-03 DOI: 10.1016/j.ijhm.2025.104526

Muhammad Asghar , Jie Shen , Nida Gull , Jawad Khan , Zhengde Xiong

Regardless of the role of service-oriented leadership in co-creating green value for customers in the hospitality industry, this study aims to investigate how service-oriented leadership influences employees' service performance through green self-efficacy and shared vision, particularly in the hospitality sector. This study explores the multilevel moderating role of green shared vision in the relationship between green self-efficacy and employee service performance. We collected data from 545 hotel employees using time-lagged and multilevel structural equation modeling. The study results indicate that service-oriented leadership has a significant influence on employee service performance, which is mediated by green self-efficacy and a shared vision. Furthermore, the findings suggest that a shared green vision moderates the relationship between green self-efficacy and employee service performance, thereby enhancing employee service performance. The study provides theoretical insights, practical implications, and valuable recommendations for managers in the hospitality sector.

不考虑服务型领导在酒店业为顾客共同创造绿色价值中的作用，本研究旨在探讨服务型领导如何通过绿色自我效能感和共同愿景影响员工的服务绩效，尤其是在酒店业。本研究探讨了绿色共同愿景在绿色自我效能感与员工服务绩效关系中的多层次调节作用。我们利用滞后的多层结构方程模型对545名酒店员工进行了数据收集。研究结果表明，服务型领导对员工服务绩效有显著影响，绿色自我效能感和共同愿景对服务绩效有中介作用。此外，共同的绿色愿景调节了绿色自我效能感与员工服务绩效的关系，从而提高了员工的服务绩效。该研究为酒店业的管理者提供了理论见解、实践意义和有价值的建议。

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引用次数: 0

Drone food delivery services adoption and consumer well-being: A dual-method approach 无人机送餐服务的采用和消费者福祉：一种双重方法

IF 8.3 1区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

International Journal of Hospitality Management

Pub Date : 2025-12-03 DOI: 10.1016/j.ijhm.2025.104538

Behzad Foroughi

While prior research on drone food delivery services has primarily examined consumer adoption intentions, the broader impact on consumer well-being remains underexplored. To address this gap, this study integrates push-pull theory and self-determination theory to examine how value-based motivators and risk-based inhibitors influence trust, attitude, intention to use, and perceived well-being. Survey data from 427 respondents in Vietnam were analyzed using partial least squares structural equation modeling and artificial neural networks. Results indicate that functional, social, and emotional values, as well as specific risks, differentially shape trust and attitude. Trust and attitude both enhance intention and perceived well-being, with AI awareness and promotion focus moderating several relationships. These findings advance understanding of the psychological impacts of DFDS adoption and offer actionable implications for service providers (e.g., tailoring communication and segmentation strategies) and policymakers (e.g., supporting the safe integration of drone logistics) seeking to maximize well-being benefits through innovative delivery technologies.

虽然之前对无人机送餐服务的研究主要是调查消费者的接受意愿，但对消费者福祉的更广泛影响仍未得到充分探讨。为了解决这一差距，本研究整合了推拉理论和自决理论，研究基于价值的激励因素和基于风险的抑制因素如何影响信任、态度、使用意图和感知幸福感。使用偏最小二乘结构方程模型和人工神经网络对越南427名受访者的调查数据进行了分析。结果表明，功能价值、社会价值和情感价值以及特定风险对信任和态度有不同的影响。信任和态度都能增强意图和感知幸福感，而人工智能意识和推广重点调节了几种关系。这些发现促进了对采用DFDS的心理影响的理解，并为服务提供商（例如，定制沟通和细分策略）和政策制定者（例如，支持无人机物流的安全集成）提供了可操作的建议，以寻求通过创新交付技术最大化福利效益。

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引用次数: 0

Is digitalization critical for hospitality firm performance? Longitudinal analysis of CEO’s digital business strategy 数字化对酒店企业绩效至关重要吗？CEO数字化经营战略的纵向分析

IF 8.3 1区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

International Journal of Hospitality Management

Pub Date : 2025-12-03 DOI: 10.1016/j.ijhm.2025.104528

Araceli Hernandez , Minwoo Lee , Yoon Koh , Dong-Soo Lee

Over 70 % of global hospitality executives express concerns about achieving digitalization goals. These concerns stem from a lack of clarity regarding the implications of digital business strategies for firm performance. Building upon the Resource-Based View of the Firm and the Upper Echelons Theory, this study examines the effects of CEOs’ digital business strategies on firm performance. We integrate dictionary-based text analytics and econometric analysis using panel data. The data comprised 474 CEO letters to shareholders and firm-year performance observations from 1996 to 2023 from 24 publicly traded hospitality companies. Results support the positive effect of CEOs’ digital business strategies on firm performance. In particular, CEOs focusing on internal business process digitalization showed better firm performance. Conversely, CEOs’ digital business strategy towards customer-facing digitalization did not reflect significant effects on firm performance. These findings help hospitality practitioners prioritize investments in specific digital business strategies that better align with their long-term goals.

超过70% %的全球酒店业高管对实现数字化目标表示担忧。这些担忧源于数字商业战略对公司绩效的影响缺乏明确性。基于企业资源基础观和上层梯队理论，本研究考察了ceo数字化经营战略对企业绩效的影响。我们整合了基于词典的文本分析和使用面板数据的计量经济学分析。这些数据包括24家上市酒店公司1996年至2023年的474封CEO致股东的信和公司年度业绩观察。结果支持ceo数字化商业战略对公司绩效的积极影响。特别是，专注于内部业务流程数字化的ceo表现出更好的公司绩效。相反，ceo针对面向客户的数字化的数字化商业战略对公司绩效没有显著影响。这些发现有助于酒店从业者优先考虑与长期目标更一致的特定数字业务战略的投资。

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引用次数: 0

Beyond mooring to customer recommendation: A mixed-method study on switching costs by comparing franchise and independent coffee shop brands 从停泊到顾客推荐：通过比较特许经营和独立咖啡店品牌对转换成本的混合方法研究