Pub Date : 2024-10-31DOI: 10.1016/j.annals.2024.103858
Stig Løland , Markus Hällgren
This article explores how guides negotiate uncertainty in a risky mountain environment based on three years of participant ethnography with Norwegian ski guides. This study makes two primary contributions. First, we introduce the literature on organizational routine dynamics to adventure tourism research; this helps to explain how guides perform and adapt routines to socio-ecological uncertainty. Second, our socio-ecologically informed approach highlights how social interactions impact the ‘more-than-human’ post-materialist discourse in adventure tourism research. These two contributions, in combination, suggest that negotiating uncertainty is dependent on the evolving nature of socio-ecological entanglements.
{"title":"Negotiating the gray zone: Ski guiding routine dynamics","authors":"Stig Løland , Markus Hällgren","doi":"10.1016/j.annals.2024.103858","DOIUrl":"10.1016/j.annals.2024.103858","url":null,"abstract":"<div><div>This article explores how guides negotiate uncertainty in a risky mountain environment based on three years of participant ethnography with Norwegian ski guides. This study makes two primary contributions. First, we introduce the literature on organizational routine dynamics to adventure tourism research; this helps to explain how guides perform and adapt routines to socio-ecological uncertainty. Second, our socio-ecologically informed approach highlights how social interactions impact the ‘more-than-human’ post-materialist discourse in adventure tourism research. These two contributions, in combination, suggest that negotiating uncertainty is dependent on the evolving nature of socio-ecological entanglements.</div></div>","PeriodicalId":48452,"journal":{"name":"Annals of Tourism Research","volume":"110 ","pages":"Article 103858"},"PeriodicalIF":10.4,"publicationDate":"2024-10-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142560555","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-10-31DOI: 10.1016/j.annals.2024.103857
Jeong Hyun Kim , Jungkeun Kim , Tae Hyun Baek , Changju Kim
This study examines the impact of personalized and humorous responses generated by ChatGPT on the acceptance of and satisfaction with travel recommendations. Studies 1A, 1B, and 1C consistently indicate that visit intention and recommendation satisfaction were significantly higher when ChatGPT provided personalized rather than humorous responses. Study 2 investigates the effects of response type on visit intention and finds that recommendation satisfaction was not significant when participants were informed that the recommendation agent was human. Study 3 indicates that participants' usage experience with ChatGPT moderated the effects and that participants' need for cognition influenced their acceptance of personalized responses. Study 4 demonstrates different personalization methods from various sources, including preference-matching and tailored recommendation styles.
{"title":"ChatGPT personalized and humorous recommendations","authors":"Jeong Hyun Kim , Jungkeun Kim , Tae Hyun Baek , Changju Kim","doi":"10.1016/j.annals.2024.103857","DOIUrl":"10.1016/j.annals.2024.103857","url":null,"abstract":"<div><div>This study examines the impact of personalized and humorous responses generated by ChatGPT on the acceptance of and satisfaction with travel recommendations. Studies 1A, 1B, and 1C consistently indicate that visit intention and recommendation satisfaction were significantly higher when ChatGPT provided personalized rather than humorous responses. Study 2 investigates the effects of response type on visit intention and finds that recommendation satisfaction was not significant when participants were informed that the recommendation agent was human. Study 3 indicates that participants' usage experience with ChatGPT moderated the effects and that participants' need for cognition influenced their acceptance of personalized responses. Study 4 demonstrates different personalization methods from various sources, including preference-matching and tailored recommendation styles.</div></div>","PeriodicalId":48452,"journal":{"name":"Annals of Tourism Research","volume":"110 ","pages":"Article 103857"},"PeriodicalIF":10.4,"publicationDate":"2024-10-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142554244","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-10-31DOI: 10.1016/j.annals.2024.103865
Sara Dolnicar
{"title":"Not enjoying the publish or perish culture? You have two options only: Fuel it or resist it. Which will you choose?","authors":"Sara Dolnicar","doi":"10.1016/j.annals.2024.103865","DOIUrl":"10.1016/j.annals.2024.103865","url":null,"abstract":"","PeriodicalId":48452,"journal":{"name":"Annals of Tourism Research","volume":"110 ","pages":"Article 103865"},"PeriodicalIF":10.4,"publicationDate":"2024-10-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142560675","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-10-28DOI: 10.1016/j.annals.2024.103862
Giovanna Bertella , Lucia Tomassini
Considering recent calls for change towards a more liveable tourism academia, we combined critical participatory action research with duoethnography to develop The Academic Line—a humorous comic project about academic life. We used traditional theories of humour to leverage the effectiveness of comics as communicative devices and explored how and to what extent our project promoted solidarity, reflexivity, well-being, and change. This study reveals our concrete commitment to fostering change within and potentially improving academia, and to experiment with a form of communication, which is still underexplored in the scholarly sphere but fruitfully applied in other contexts to raise awareness of and prompt discussion about crucially important issues.
{"title":"Humour and comics for academic change and well-being","authors":"Giovanna Bertella , Lucia Tomassini","doi":"10.1016/j.annals.2024.103862","DOIUrl":"10.1016/j.annals.2024.103862","url":null,"abstract":"<div><div>Considering recent calls for change towards a more liveable tourism academia, we combined critical participatory action research with duoethnography to develop <em>The Academic Line</em>—a humorous comic project about academic life. We used traditional theories of humour to leverage the effectiveness of comics as communicative devices and explored how and to what extent our project promoted solidarity, reflexivity, well-being, and change. This study reveals our concrete commitment to fostering change within and potentially improving academia, and to experiment with a form of communication, which is still underexplored in the scholarly sphere but fruitfully applied in other contexts to raise awareness of and prompt discussion about crucially important issues.</div></div>","PeriodicalId":48452,"journal":{"name":"Annals of Tourism Research","volume":"109 ","pages":"Article 103862"},"PeriodicalIF":10.4,"publicationDate":"2024-10-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142528752","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-10-25DOI: 10.1016/j.annals.2024.103860
Jihao Hu , GuoQiong Ivanka Huang , IpKin Anthony Wong , Lisa C. Wan
The artificial intelligence revolution has prompted tourism organizations to consider whether and how to use AI to improve efficiency and create value, particularly in areas such as personnel selection. Through five experimental studies (N = 2199), this paper first reveals that a trust divide exists between job candidates and recruiters in travel agencies. We then investigate how the consideration focus of personnel attributes mediates the impact of roles on trust through thought-listing (Study 1), mediation-by-moderation (Studies 2a & 2b), and self-reported measures (Study 3). To mitigate this misalignment, we examine the AI–human assemblage design and offer an optimal way to bridge the trust divide (Study 4). The current research extends motivated reasoning theory and provides novel insights into practice.
{"title":"AI trust divide: How recruiter-candidate roles shape tourism personnel decision-making","authors":"Jihao Hu , GuoQiong Ivanka Huang , IpKin Anthony Wong , Lisa C. Wan","doi":"10.1016/j.annals.2024.103860","DOIUrl":"10.1016/j.annals.2024.103860","url":null,"abstract":"<div><div>The artificial intelligence revolution has prompted tourism organizations to consider whether and how to use AI to improve efficiency and create value, particularly in areas such as personnel selection. Through five experimental studies (<em>N</em> = 2199), this paper first reveals that a trust divide exists between job candidates and recruiters in travel agencies. We then investigate how the consideration focus of personnel attributes mediates the impact of roles on trust through thought-listing (Study 1), mediation-by-moderation (Studies 2a & 2b), and self-reported measures (Study 3). To mitigate this misalignment, we examine the AI–human assemblage design and offer an optimal way to bridge the trust divide (Study 4). The current research extends motivated reasoning theory and provides novel insights into practice.</div></div>","PeriodicalId":48452,"journal":{"name":"Annals of Tourism Research","volume":"109 ","pages":"Article 103860"},"PeriodicalIF":10.4,"publicationDate":"2024-10-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142528825","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-10-24DOI: 10.1016/j.annals.2024.103854
Brigitte Stangl, Yu Li (Kevin), Emily Ma, Shi Xu (Tracy), Mai Alsaied
A multi-stage, multi-method approach using participatory research methodology that considers the perspectives of tourism and hospitality professionals, and academic experts is used to develop an integrated model of transferable skills gained by working in the industry. Grounded in career construction theory, this study is anticipated to provide a comprehensive understanding of essential skills in the tourism and hospitality industry. It also aims to reshape the image of working in the industry into a more positive one, emphasizing the opportunities of the sector not only as a career but also as a steppingstone to learn transferable skills needed in different sectors, and ultimately contribute to the long-term and sustainable development of the tourism and hospitality sector.
{"title":"Transferable skills in tourism and hospitality","authors":"Brigitte Stangl, Yu Li (Kevin), Emily Ma, Shi Xu (Tracy), Mai Alsaied","doi":"10.1016/j.annals.2024.103854","DOIUrl":"10.1016/j.annals.2024.103854","url":null,"abstract":"<div><div>A multi-stage, multi-method approach using participatory research methodology that considers the perspectives of tourism and hospitality professionals, and academic experts is used to develop an integrated model of transferable skills gained by working in the industry. Grounded in career construction theory, this study is anticipated to provide a comprehensive understanding of essential skills in the tourism and hospitality industry. It also aims to reshape the image of working in the industry into a more positive one, emphasizing the opportunities of the sector not only as a career but also as a steppingstone to learn transferable skills needed in different sectors, and ultimately contribute to the long-term and sustainable development of the tourism and hospitality sector.</div></div>","PeriodicalId":48452,"journal":{"name":"Annals of Tourism Research","volume":"109 ","pages":"Article 103854"},"PeriodicalIF":10.4,"publicationDate":"2024-10-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142528823","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-10-23DOI: 10.1016/j.annals.2024.103855
Jane Lovell
This study makes an original contribution to tourism literature by providing a new animistic conceptualisation of light events as created through conversational entanglements with non-human persons, including flora, fauna, terrain, geos and stories. In doing so, the work highlights the potential for future ecological multivocality. The methodology combines semi-structured interviews with the creators of light events with mindful writing practice journaling. The findings identify an ecosystem of seven conversational entanglements that take place between human and non-human persons, including those that are: researcher-based; about non-human persons; with light forms; with stories; with non-human persons; between non-human persons; and pre-existing. It can be concluded that new animistic exchanges may be more prevalent in the tourism industry than previously assumed.
{"title":"Conversational entanglements in new animistic tourism","authors":"Jane Lovell","doi":"10.1016/j.annals.2024.103855","DOIUrl":"10.1016/j.annals.2024.103855","url":null,"abstract":"<div><div>This study makes an original contribution to tourism literature by providing a new animistic conceptualisation of light events as created through conversational entanglements with non-human persons, including flora, fauna, terrain, geos and stories. In doing so, the work highlights the potential for future ecological multivocality. The methodology combines semi-structured interviews with the creators of light events with mindful writing practice journaling. The findings identify an ecosystem of seven conversational entanglements that take place between human and non-human persons, including those that are: researcher-based; about non-human persons; with light forms; with stories; with non-human persons; between non-human persons; and pre-existing. It can be concluded that new animistic exchanges may be more prevalent in the tourism industry than previously assumed.</div></div>","PeriodicalId":48452,"journal":{"name":"Annals of Tourism Research","volume":"109 ","pages":"Article 103855"},"PeriodicalIF":10.4,"publicationDate":"2024-10-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142528824","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-10-18DOI: 10.1016/j.annals.2024.103851
Achilleas Boukis
This work investigates customer responses to the tokenization of hotel loyalty programs. Drawing on self-enhancement theory, Study 1 investigates the effect of reward type (i.e. control vs tokenized reward) on customers' perceptions of the reward (i.e. economic value, program attractiveness) and their behavioral intentions towards the hotel (i.e. switching intentions, recommendation intentions). Findings highlight reward novelty and psychological ownership as two mediators of the above relationships. Study 2 replicates these effects in a cryptocurrency owner context. Study 3 examines the effect of the hotel's type (i.e. luxury vs budget) on the reward type-customer responses relationship. We showcase that tokenized rewards generate a more favourable attitude towards loyalty programs and that they remain an effective customer acquisition strategy for high-end hotels.
{"title":"The effect of tokenized rewards on customer loyalty programs","authors":"Achilleas Boukis","doi":"10.1016/j.annals.2024.103851","DOIUrl":"10.1016/j.annals.2024.103851","url":null,"abstract":"<div><div>This work investigates customer responses to the tokenization of hotel loyalty programs. Drawing on self-enhancement theory, Study 1 investigates the effect of reward type (i.e. control vs tokenized reward) on customers' perceptions of the reward (i.e. economic value, program attractiveness) and their behavioral intentions towards the hotel (i.e. switching intentions, recommendation intentions). Findings highlight reward novelty and psychological ownership as two mediators of the above relationships. Study 2 replicates these effects in a cryptocurrency owner context. Study 3 examines the effect of the hotel's type (i.e. luxury vs budget) on the reward type-customer responses relationship. We showcase that tokenized rewards generate a more favourable attitude towards loyalty programs and that they remain an effective customer acquisition strategy for high-end hotels.</div></div>","PeriodicalId":48452,"journal":{"name":"Annals of Tourism Research","volume":"109 ","pages":"Article 103851"},"PeriodicalIF":10.4,"publicationDate":"2024-10-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142445389","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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