ACM Transactions on Interactive Intelligent Systems最新文献

While revolutionary AI-powered code generation tools have been rising rapidly, we know little about how and how to help software developers form appropriate trust in those AI tools. Through a two-phase formative study, we investigate how online communities shape developers’ trust in AI tools and how we can leverage community features to facilitate appropriate user trust. Through interviewing 17 developers, we find that developers collectively make sense of AI tools using the experiences shared by community members and leverage community signals to evaluate AI suggestions. We then surface design opportunities and conduct 11 design probe sessions to explore the design space of using community features to support user trust in AI code generation systems. We synthesize our findings and extend an existing model of user trust in AI technologies with sociotechnical factors. We map out the design considerations for integrating user community into the AI code generation experience.

Querying structured databases with natural language (NL2SQL) has remained a difficult problem for years. Recently, the advancement of machine learning (ML), natural language processing (NLP), and large language models (LLM) have led to significant improvements in performance, with the best model achieving ∼ 85% percent accuracy on the benchmark Spider dataset. However, there is a lack of a systematic understanding of the types, causes, and effectiveness of error-handling mechanisms of errors for erroneous queries nowadays. To bridge the gap, a taxonomy of errors made by four representative NL2SQL models was built in this work, along with an in-depth analysis of the errors. Second, the causes of model errors were explored by analyzing the model-human attention alignment to the natural language query. Last, a within-subjects user study with 26 participants was conducted to investigate the effectiveness of three interactive error-handling mechanisms in NL2SQL. Findings from this paper shed light on the design of model structure and error discovery and repair strategies for natural language data query interfaces in the future.

AI-assisted interactive annotation is a powerful way to facilitate data annotation – a prerequisite for constructing robust AI models. While AI-assisted interactive annotation has been extensively studied in static settings, less is known about its usage in dynamic scenarios where the annotators operate under time and cognitive constraints, e.g., while detecting suspicious or dangerous activities from real-time surveillance feeds. Understanding how AI can assist annotators in these tasks and facilitate consistent annotation is paramount to ensure high performance for AI models trained on these data. We address this gap in interactive machine learning (IML) research, contributing an extensive investigation of the benefits, limitations, and challenges of AI-assisted annotation in dynamic application use cases. We address both the effects of AI on annotators and the effects of (AI) annotations on the performance of AI models trained on annotated data in real-time video annotations. We conduct extensive experiments that compare annotation performance at two annotator levels (expert and non-expert) and two interactive labelling techniques (with and without AI-assistance). In a controlled study with N = 34 annotators and a follow up study with 51963 images and their annotation labels being input to the AI model, we demonstrate that the benefits of AI-assisted models are greatest for non-expert users and for cases where targets are only partially or briefly visible. The expert users tend to outperform or achieve similar performance as AI model. Labels combining AI and expert annotations result in the best overall performance as the AI reduces overflow and latency in the expert annotations. We derive guidelines for the use of AI-assisted human annotation in real-time dynamic use cases.

Through a natural language interface (NLI) for exploratory visual analysis, users can directly “ask” analytical questions about the given tabular data. This process greatly improves user experience and lowers the technical barriers of data analysis. Existing techniques focus on generating a visualization from a concrete question. However, complex questions, requiring multiple data queries and visualizations to answer, are frequently asked in data exploration and analysis, which cannot be easily solved with the existing techniques. To address this issue, in this paper, we introduce Talk2Data, a natural language interface for exploratory visual analysis that supports answering complex questions. It leverages an advanced deep-learning model to resolve complex questions into a series of simple questions that could gradually elaborate on the users’ requirements. To present answers, we design a set of annotated and captioned visualizations to represent the answers in a form that supports interpretation and narration. We conducted an ablation study and a controlled user study to evaluate the Talk2Data’s effectiveness and usefulness.

Our digital life consists of activities that are organized around tasks and exhibit different user states in the digital contexts around these activities. Previous works have shown that digital activity monitoring can be used to predict entities that users will need to perform digital tasks. There have been methods developed to automatically detect the tasks of a user. However, these studies typically support only specific applications and tasks and relatively little research has been conducted on real-life digital activities. This paper introduces user state modeling and prediction with contextual information captured as entities, recorded from real-world digital user behavior, called entity footprinting; a system that records users’ digital activities on their screens and proactively provides useful entities across application boundaries without requiring explicit query formulation. Our methodology is to detect contextual user states using latent representations of entities occurring in digital activities. Using topic models and recurrent neural networks, the model learns the latent representation of concurrent entities and their sequential relationships. We report a field study in which the digital activities of thirteen people were recorded continuously for 14 days. The model learned from this data is used to 1) predict contextual user states, and 2) predict relevant entities for the detected states. The results show improved user state detection accuracy and entity prediction performance compared to static, heuristic, and basic topic models. Our findings have implications for the design of proactive recommendation systems that can implicitly infer users’ contextual state by monitoring users’ digital activities and proactively recommending the right information at the right time.

Group recommender systems (GRSs) identify items to recommend to a group of people by aggregating group members’ individual preferences into a group profile, and selecting the items that have the largest score in the group profile. The GRS predicts that these recommendations would be chosen by the group, by assuming that the group is applying the same preference aggregation strategy as the one adopted by the GRS. However, predicting the choice of a group is more complex since the GRS is not aware of the exact preference aggregation strategy that is going to be used by the group.

To this end, the aim of this paper is to validate the research hypothesis that, by using a machine learning approach and a data set of observed group choices, it is possible to predict a group’s final choice, better than by using a standard preference aggregation strategy. Inspired by the Decision Scheme theory, which first tried to address the group choice prediction problem, we search for a group profile definition that, in conjunction with a machine learning model, can be used to accurately predict a group choice. Moreover, to cope with the data scarcity problem, we propose two data augmentation methods, which add synthetic group profiles to the training data, and we hypothesize they can further improve the choice prediction accuracy.

We validate our research hypotheses by using a data set containing 282 participants organized in 79 groups. The experiments indicate that the proposed method outperforms baseline aggregation strategies when used for group choice prediction. The method we propose is robust with the presence of missing preference data and achieves a performance superior to what humans can achieve on the group choice prediction task. Finally, the proposed data augmentation method can also improve the prediction accuracy. Our approach can be exploited in novel GRSs to identify the items that the group is likely to choose and to help groups to make even better and fairer choices.

In teams composed of humans, we use trust in others to make decisions, such as what to do next, who to help and who to ask for help. When a team member is artificial, they should also be able to assess whether a human teammate is trustworthy for a certain task. We see trustworthiness as the combination of (1) whether someone will do a task and (2) whether they can do it. With building beliefs in trustworthiness as an ultimate goal, we explore which internal factors (krypta) of the human may play a role (e.g. ability, benevolence and integrity) in determining trustworthiness, according to existing literature. Furthermore, we investigate which observable metrics (manifesta) an agent may take into account as cues for the human teammate’s krypta in an online 2D grid-world experiment (n=54). Results suggest that cues of ability, benevolence and integrity influence trustworthiness. However, we observed that trustworthiness is mainly influenced by human’s playing strategy and cost-benefit analysis, which deserves further investigation. This is a first step towards building informed beliefs of human trustworthiness in human-AI teamwork.

Explanation of artificial intelligence (AI) decision-making has become an important research area in human-computer interaction (HCI) and computer-supported teamwork research. While plenty of research has investigated AI explanations with an intent to improve AI transparency and human trust in AI, how AI explanations function in teaming environments remains unclear. Given that a major benefit of AI giving explanations is to increase human trust understanding how AI explanations impact human trust is crucial to effective human-AI teamwork. An online experiment was conducted with 156 participants to explore this question by examining how a teammate’s explanations impact the perceived trust of the teammate and the effectiveness of the team and how these impacts vary based on whether the teammate is a human or an AI. This study shows that explanations facilitate trust in AI teammates when explaining why AI disobeyed humans’ orders but hindered trust when explaining why an AI lied to humans. In addition, participants’ personal characteristics (e.g., their gender and the individual’s ethical framework) impacted their perceptions of AI teammates both directly and indirectly in different scenarios. Our study contributes to interactive intelligent systems and HCI by shedding light on how an AI teammate’s actions and corresponding explanations are perceived by humans while identifying factors that impact trust and perceived effectiveness. This work provides an initial understanding of AI explanations in human-AI teams, which can be used for future research to build upon in exploring AI explanation implementation in collaborative environments.