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Journal of Sport Management最新文献

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Customer Engagement in Sport: An Updated Review and Research Agenda 体育运动中的顾客参与:一个更新的审查和研究议程
IF 3.6 2区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2022-01-01 DOI: 10.1123/jsm.2021-0233
H. McDonald, R. Biscaia, Masayuki Yoshida, Jodie Conduit, J. Doyle
Customer engagement (CE) is an emerging perspective that provides a holistic view of the ways in which customers’ interactive experiences with organizations create value for both the parties. Central to this, is the need to develop an understanding of why a customer would choose to invest their resources (cognitive, emotional, and behavioral) with an organization, to be able to better facilitate this engagement and properly value the outcomes from it. Sport, with its inherently strong interactions for both participants and fans, would seem an ideal setting to study CE. To date, however, the CE work in sport domains has largely followed established paths. Given CE’s potential to unify many disparate areas of sport research, this paper presents a comprehensive review of the CE work to date and highlights several ways sport can leverage and advance this work through both academic research and management practice.
客户参与(CE)是一种新兴的观点,它提供了一种整体的观点,即客户与组织的互动体验如何为双方创造价值。这一点的核心是,需要理解为什么客户会选择将他们的资源(认知、情感和行为)投入到组织中,以便能够更好地促进这种参与,并适当地评估其结果。对于参与者和粉丝来说,体育运动本身具有很强的互动性,似乎是研究CE的理想场所。然而,到目前为止,体育领域的CE工作基本上遵循了既定的路径。鉴于CE具有统一许多不同体育研究领域的潜力,本文对迄今为止的CE工作进行了全面回顾,并强调了体育可以通过学术研究和管理实践来利用和推进这项工作的几种方法。
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引用次数: 19
Are “Tech-Savvy” Owners Better for Business? Evidence From Major League Baseball “精通技术”的老板对企业更有利吗?来自美国职业棒球大联盟的证据
IF 3.6 2区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2022-01-01 DOI: 10.1123/jsm.2021-0252
Ted Hayduk
Business intelligence (BI) technologies can help firms optimize revenue and expenses if acquired and deployed proficiently. In parallel, the sport industry’s shift toward digitization is being driven by an influx of new, technology-savvy owners and managers. It follows that owners who are business intelligence experts could make their sport organizations more profitable. This paper models 14 years of Major League Baseball data to explore the degree to which owners with business intelligence career experience affect their organization’s operating margin through (a) optimizing revenue and (b) enhancing cost efficiency. It further explores owners’ knowledge accrual as a moderator in this process. Results suggest the effect of business intelligence expertise on margins is positive, but small. Margin increases were attained by spending more efficiently on labor, not by generating more revenue. These mediating effects were moderated by knowledge accrual, such that a longer tenure increased the early-tenure advantages of BI career experience.
商业智能(BI)技术可以帮助企业优化收入和费用,如果获得和部署熟练。与此同时,体育产业向数字化的转变正受到一批精通技术的新老板和经理涌入的推动。因此,商业智能专家可以使他们的体育组织更有利可图。本文对美国职业棒球大联盟14年的数据进行建模,以探索具有商业智能职业经验的所有者通过(a)优化收入和(b)提高成本效率对组织营业利润率的影响程度。进一步探讨了业主在这一过程中作为调解人的知识积累。结果表明,商业智能专业知识对利润率的影响是积极的,但很小。利润率的增长是通过更有效地使用劳动力实现的,而不是通过创造更多的收入。这些中介效应被知识积累所调节,因此较长的任期增加了商业智能职业经验的早期任期优势。
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引用次数: 0
Addressing Gender Inequity in Sport Through Women’s Invisible Labor 通过女性的无形劳动解决体育中的性别不平等问题
IF 3.6 2区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2022-01-01 DOI: 10.1123/jsm.2021-0229
Katherine Sveinson, E. Taylor, Ajhanai C. I. Keaton, L. Burton, Ann Pegoraro, K. Toffoletti
While the progress of women in the sport industry has become more visible, there is still significant gender inequity. Extending the sport organizational literature, we argue that the unpaid, invisible, and emotional labor of women, especially those holding diverse social identities, is significantly contributing to gender inequity at the organizational level. In broader sport research, the micro, everyday experiences of women stakeholders and the connection to macro societal structures and ideologies have provided foundational insight to build upon. However, there is a need for research to focus on the meso-level organizational practices, policies, designs, structures, and culture to create real change. Therefore, we present a conceptual paper, focused on a meso-level analysis and the invisible labors that women stakeholders engage in, to extend existing work and provide a pathway for further investigation into gender inequity in sport.
虽然女性在体育产业中的进步越来越明显,但仍然存在严重的性别不平等。延伸体育组织文献,我们认为女性的无偿、无形和情感劳动,特别是那些拥有不同社会身份的女性,在组织层面上显著地导致了性别不平等。在更广泛的体育研究中,女性利益相关者的微观日常经历以及与宏观社会结构和意识形态的联系提供了基础见解。然而,有必要将研究重点放在中观层次的组织实践、政策、设计、结构和文化上,以创造真正的变革。因此,我们提出了一篇概念性论文,专注于中观层面的分析和女性利益相关者参与的无形劳动,以扩展现有的工作,并为进一步研究体育中的性别不平等提供途径。
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引用次数: 14
Remapping the Sport Brandscape: A Structured Review and Future Direction for Sport Brand Research 重塑体育品牌景观:体育品牌研究的结构回顾与未来方向
IF 3.6 2区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2022-01-01 DOI: 10.1123/jsm.2021-0231
Bradley J. Baker, Thilo Kunkel, J. Doyle, Yiran Su, N. Bredikhina, R. Biscaia
Despite consistent interest in sport brands and the multitude of brands in the sport ecosystem, extant knowledge remains fragmented and unstructured. The purpose of this study is to integrate and synthesize extant sport brand research, appraise the current state of knowledge, and suggest future research directions. Following structured literature review guidelines, we coded 179 peer-reviewed articles published in four leading sport management journals between 2000 and 2020. Results reveal increased publications in sport brand research within the four examined journals, as well as opportunities to increase theoretical and methodological rigor. Based on the mapping and critical review of extant literature, we introduce the Sport Brand Ecosystem and Environment and discuss two distinct and complementary areas related to theory and research designs and topical domains to address existent concerns and guide future research directions.
尽管人们对运动品牌和运动生态系统中的众多品牌一直很感兴趣,但现有的知识仍然是碎片化和非结构化的。本研究的目的是整合和综合现有的运动品牌研究,评估知识现状,并提出未来的研究方向。按照结构化的文献综述指南,我们对2000年至2020年间发表在四家主要体育管理期刊上的179篇同行评议文章进行了编码。结果显示,在四份被调查的期刊中,体育品牌研究的出版物有所增加,同时也有机会提高理论和方法的严谨性。基于对现有文献的映射和批判性回顾,我们介绍了运动品牌生态系统和环境,并讨论了与理论和研究设计以及主题领域相关的两个不同且互补的领域,以解决存在的问题并指导未来的研究方向。
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引用次数: 13
What Makes Sport Spectating Family-Friendly? A Phenomenological Study of Mothers’ Sport Fan Game-Day Experiences 是什么让观看体育比赛更适合家庭?母亲体育迷比赛日体验的现象学研究
IF 3.6 2区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2022-01-01 DOI: 10.1123/jsm.2021-0355
Katherine Sveinson, K. Toffoletti
Sport organizations are developing family-friendly spectator initiatives to boost engagement and sales to parents and children. While the number of women sport fans continues to grow, research has yet to explore how women, as mothers and fans, experience fandom. Informed by a maternal geography framework, this study explores women’s understanding of what does or does not make game-day experiences family-friendly by presenting the accounts of 15 women from North America and Australia who are sport fans and mothers. Interpretive phenomenological analysis is utilized to investigate how mothering as a spatially informed care practice shapes the perspectives of what constitutes a family-friendly sport spectating experience. Findings identify key components of the physical, structural, and social environments of women’s experiences of family-friendly sport fandom, as well as exposing that what is presumed to be family-friendly is not the same as mother-friendly.
体育组织正在开发家庭友好型观众计划,以提高对父母和儿童的参与和销售。虽然女性体育迷的数量持续增长,但研究尚未探讨女性作为母亲和粉丝如何体验粉丝圈。在母亲地理学框架的指导下,本研究通过展示来自北美和澳大利亚的15名体育迷和母亲的故事,探讨了女性对比赛日体验是否适合家庭的理解。解释性现象学分析被用来研究母爱作为一种空间知情的护理实践如何塑造构成家庭友好型体育观看体验的观点。研究结果确定了女性家庭友好型体育迷体验的物理、结构和社会环境的关键组成部分,并揭示了所谓的家庭友好型与母亲友好型并不相同。
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引用次数: 0
Fashion Versus Comfort: Exploring the Gendered Marketing Messages of Sport Team Licensed Merchandise 时尚与舒适:探索运动队特许商品的性别营销信息
IF 3.6 2区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2022-01-01 DOI: 10.1123/jsm.2022-0044
Katherine Sveinson, Larena Hoeber
Sport team licensed merchandise plays an important role in sport fan experiences. Existing work has explored how consumers perceive these items, motivation and consumption habits, and intent to purchase. Extending upon the performative sport fandom framework, this study explores the marketing messages of sport fan merchandise, and the resulting implied gendered and fan performances. Employing a multimodal critical discourse analysis, we analyzed the top 20 T-shirts for men and women for five National College Athletic Association institutions on their official ecommerce sites. By examining the text descriptions, visual images, and messages perceived when combining text and visuals, we found that the marketing messages of clothing items rely heavily on traditional discourses of femininity and masculinity, placing gender performances as more relevant to fan performances for women. Atypical designs suggest alternative gender and fan performances but continue to indicate that gender identity is central to clothing appearance and messaging to consumers.
运动队授权商品在体育迷体验中扮演着重要的角色。现有的工作已经探索了消费者如何看待这些物品,动机和消费习惯,以及购买意图。在表演性体育迷框架的基础上,本研究探讨了体育迷商品的营销信息,以及由此产生的隐含性别和球迷表演。采用多模态批评话语分析,我们分析了五家美国大学体育协会(National College Athletic Association)官方电子商务网站上排名前20的男女t恤。通过研究文本描述、视觉图像以及文本和视觉结合时所感知到的信息,我们发现服装的营销信息严重依赖于传统的女性气质和男性气质话语,将性别表演与女性粉丝的表演更相关。非典型设计暗示了另类性别和粉丝表演,但继续表明性别认同是服装外观和向消费者传达信息的核心。
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引用次数: 3
The Routledge Handbook of Sport and Sustainable Development 劳特利奇体育与可持续发展手册
IF 3.6 2区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2022-01-01 DOI: 10.1123/jsm.2022-0249
Grzegorz Botwina
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引用次数: 0
Navigating a White, Male Space: The Lived Experiences of Black, Female Ice Hockey Fans 在白人男性的空间中航行:黑人女性冰球球迷的生活经历
IF 3.6 2区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2022-01-01 DOI: 10.1123/jsm.2021-0351
A. Andrijiw, F. Michelle Richardson
With few exceptions, researchers have seldom explored the experiences of any female sport fan who may be identified as a member of a racial minority. Given related calls for further research, an examination into the lived experiences of ice hockey fans who identify as Black and female was undertaken. Interviews with 18 such fans revealed that the sport and its fandom were akin to ‘White spaces’: therein, participants were keenly aware of their minoritized place; subject to racial and gender stereotyping and discrimination; and prone to experiencing exclusion and trepidation. Conversely, interactions with the Black Girl Hockey Club, an organization devoted to making ice hockey more diverse and accessible, provoked feelings of belongingness and validation; and afforded a means through which interviewees could deepen their engagement with the sport. The research participants’ lived experiences ultimately point to the need for organizations and managers to construct more inclusive spaces.
除了少数例外,研究人员很少探索任何可能被认定为少数种族成员的女性体育迷的经历。考虑到需要进一步研究的相关呼吁,研究人员对黑人和女性冰球球迷的生活经历进行了调查。对18位这样的粉丝的采访显示,这项运动及其粉丝圈类似于“空白地带”:在那里,参与者敏锐地意识到自己的少数群体地位;受到种族和性别陈规定型观念和歧视;而且容易受到排斥和恐惧。相反,与黑人女孩冰球俱乐部(Black Girl Hockey Club)的互动激发了归属感和认同感,该组织致力于让冰球变得更加多样化和大众化;并提供了一种方法,通过这种方法,受访者可以加深他们对这项运动的参与。研究参与者的生活经历最终指向组织和管理者需要构建更具包容性的空间。
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引用次数: 3
Refereeing as a Postathletic Career Option 裁判作为运动后的职业选择
IF 3.6 2区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2022-01-01 DOI: 10.1123/jsm.2021-0268
Vanessa Bright, Stacy Warner, Claire C. Zvosec
Athletes may be especially primed to become referees; yet, we do not know what former athletes think about this career choice. To address the worldwide referee shortage, it is important to better understand athletes’ perceptions of refereeing. From a Career Contingency Model framework, it is evident athletes’ perception would influence their decision to consider refereeing. This study’s aim was to examine athletes’ perceptions of the refereeing environment (RQ1) and identify referee recruitment barriers (RQ2). Utilizing a descriptive phenomenological approach, 23 current and former athletes took part in semistructured interviews based on their lived experience as an athlete. The participants identified the officiating environment as a high-stress environment with financial instability, while time and lack of knowledge and support were identified as recruitment barriers. The results contributed to the burgeoning line of research attempting to address the global referee shortage and provide both theoretical and practical implications for sport managers.
运动员可能特别适合当裁判;然而,我们不知道退役运动员对这一职业选择的看法。为了解决世界范围内裁判短缺的问题,更好地了解运动员对裁判的看法是很重要的。从职业权变模型的框架来看,运动员的感知明显会影响他们考虑裁判的决定。本研究的目的是考察运动员对裁判环境(RQ1)的感知,并确定裁判招募障碍(RQ2)。利用描述性现象学方法,23名现役和退役运动员根据他们作为运动员的生活经历参加了半结构化访谈。与会者指出,执法环境压力很大,财政不稳定,而时间和缺乏知识和支持是征聘的障碍。研究结果促进了新兴的研究路线,试图解决全球裁判短缺问题,并为体育管理人员提供理论和实践意义。
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引用次数: 1
An Analysis of Identity Conflict Among Health-Conscious Sport Fans 具有健康意识的体育迷的身份冲突分析
IF 3.6 2区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2022-01-01 DOI: 10.1123/jsm.2021-0128
Aaron C. Mansfield, E. Melton, Matthew S Katz
Scholars have begun to explore the interplay between the multiple identities within a sport fan’s salience hierarchy, noting fandom may compete with other central roles. Researchers have also recently emphasized well-being outcomes for fans, with increasing focus on physical health. Though sport consumer behavior and health consciousness have concurrently emerged, the social psychological connection between the two is unclear. Thus, we aim to clarify this relationship. We leverage an emerging quantitative approach: polynomial regression and response surface methodology. Our findings indicate individuals who value both fandom and health consciousness (i.e., demonstrate high fan identity and health consciousness congruence) experience identity conflict, with men reporting higher levels of identity conflict than women. Thus, we contribute to literature on the potential negative sides (or challenges) of fan identity. The food and sedentarism common to fan culture appear to prompt psychological turmoil for health-conscious individuals. Fan identity may naturally integrate with other social roles, yet our results indicate fandom and health consciousness are often viewed in conflict.
学者们已经开始探索体育迷的突出等级中的多重身份之间的相互作用,注意到球迷可能会与其他核心角色竞争。研究人员最近也强调了粉丝的健康结果,越来越关注身体健康。虽然体育消费行为与健康意识是同时出现的,但二者之间的社会心理联系尚不清楚。因此,我们的目的是澄清这种关系。我们利用一种新兴的定量方法:多项式回归和响应面方法。我们的研究结果表明,重视粉丝和健康意识的个体(即表现出高度的粉丝身份和健康意识一致性)经历身份冲突,男性报告的身份冲突水平高于女性。因此,我们撰写了关于粉丝身份潜在负面(或挑战)的文献。粉丝文化中常见的食物和久坐不动似乎会引发注重健康的人的心理动荡。粉丝身份可能会自然地与其他社会角色融合,但我们的研究结果表明,粉丝和健康意识经常被视为冲突。
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引用次数: 0
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Journal of Sport Management
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