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The influence of tactile feedback in In-vehicle central control interfaces on driver emotions: A comparative study of touchscreens and physical buttons 车载中央控制界面的触觉反馈对驾驶员情绪的影响:触摸屏与物理按钮的比较研究
IF 3.1 2区 工程技术 Q1 Medicine Pub Date : 2024-04-12 DOI: 10.1016/j.ergon.2024.103586
Faren Huo, Tai Wang, Fei Fang, Cong Sun

Touchscreen in-vehicle central control interfaces are rapidly replacing traditional physical buttons. However, the differences in the effects of tactile feedback between touchscreens and physical buttons on driver emotions are unclear. This study used a simulated driving experiment to investigate the effects of tactile feedback mode and intensity on driver emotion using the Self-Assessment Manikin (SAM). The results showed that tactile feedback mode, intensity, and difficulty of non-driving-related tasks (NDRTs) significantly affected drivers' emotional states. Touchscreen tactile feedback elicited a more positive emotional state than physical button tactile feedback. The intensity of touchscreen tactile feedback is positively correlated with driver emotional valence. However, higher-intensity physical button feedback decreases driver emotional valence, particularly when drivers are engaged in complex NDRTs, and the difference due to feedback intensity is insignificant. The study's results could help automakers intervene by designing tactile feedback to enhance the emotional experience of the driver's in-vehicle interaction interface.

触摸屏车载中央控制界面正在迅速取代传统的物理按钮。然而,触摸屏和物理按钮之间的触觉反馈对驾驶员情绪的影响差异尚不清楚。本研究通过模拟驾驶实验,使用自我评估人体模型(SAM)研究了触觉反馈模式和强度对驾驶员情绪的影响。结果表明,非驾驶相关任务(NDRTs)的触觉反馈模式、强度和难度会显著影响驾驶员的情绪状态。与物理按钮触觉反馈相比,触摸屏触觉反馈引起的情绪状态更为积极。触摸屏触觉反馈的强度与驾驶员的情绪价值正相关。然而,强度较高的物理按钮反馈会降低驾驶员的情绪价值,尤其是当驾驶员进行复杂的非驾驶员动态疲劳测试时,反馈强度造成的差异并不显著。研究结果有助于汽车制造商通过设计触觉反馈进行干预,以增强驾驶员在车载交互界面上的情感体验。
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引用次数: 0
Effects of implementing an active sitting protocol compared to using a traditional office chair and standing workstation 与使用传统办公椅和站立式工作站相比,实施积极坐姿方案的效果
IF 3.1 2区 工程技术 Q1 Medicine Pub Date : 2024-04-06 DOI: 10.1016/j.ergon.2024.103587
Andrew K. Cardenas A , Wayne J. Albert , Michelle C. Léger M , Cynthia Dion C , Michelle R. Cardoso

The purpose of this study was to determine the maximal biomechanical and physiological effects of implementing an active sitting protocol while using an active chair, compared to the use of a traditional office chair, and standing workstation. The active chair had a seat pan split longitudinally, enabling the participant to pedal their feet while seated. The active sitting protocol consisted of participants actively plantarflexing and dorsiflexing their ankles in a “stepping” motion to the sound of a metronome, operating at 40 beats per minute. Twenty-four healthy participants performed computer tasks at each of the workstations for 30-min. For each collection period, participants’ biomechanical and physiological responses were recorded using electromyography (EMG); near-infrared spectroscopy (NIRS); pressure distribution mats; electrodermal activity (EDA); heart rate (HR) monitor; and subjective discomfort survey. Statistical analysis was conducted using a repeated measures analysis of variance, with a Tukey correction post-hoc analysis for significant findings. There were few significant findings in our biomechanical measures that separated the active chair from the traditional office chair and the standing workstation. However, this study demonstrated that the active sitting protocol had positive physiological effects for the user, with the greatest benefit being the significant increase in blood oxygenation levels to the gastrocnemius.

本研究的目的是确定在使用活动椅时,与使用传统办公椅和站立工作站相比,实施活动坐姿方案的最大生物力学和生理学效果。主动式座椅的座板纵向分开,使参与者在坐着时可以蹬脚。主动坐姿方案包括参与者在节拍器以每分钟 40 拍的速度发出的声音中,以 "踏步 "的方式主动跖屈和背屈踝关节。24 名健康参与者在每个工作站执行计算机任务 30 分钟。在每个采集时段,参与者的生物力学和生理反应均通过肌电图(EMG)、近红外光谱(NIRS)、压力分布垫、电皮活动(EDA)、心率(HR)监测器和主观不适感调查进行记录。统计分析采用重复测量方差分析,对显著结果进行 Tukey 校正事后分析。在我们的生物力学测量中,很少有明显的发现能将主动式座椅与传统办公椅和站立式工作站区分开来。不过,这项研究表明,主动坐姿方案对使用者产生了积极的生理影响,其中最大的益处是显著提高了腓肠肌的血氧含量。
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引用次数: 0
Results and methodology for classifying high risk pilots using CANFLY: A cognitive health screening tool for aviators 使用 "CANFLY:飞行员认知健康筛查工具 "对高风险飞行员进行分类的结果和方法
IF 3.1 2区 工程技术 Q1 Medicine Pub Date : 2024-04-05 DOI: 10.1016/j.ergon.2024.103578
Kathleen Van Benthem, Kirsten Brightman, Elizabeth Riguero, Chris M. Herdman

Cognitive health screening for aviators would assist in managing a shortage of experienced pilots. Extending pilot careers by optimizing their cognitive health would address both the number and quality of pilots available for airline and general aviation operations. The present work tested the validity of an online screening tool for pilots that measures aviation domain-relevant cognition. Sixty-five licensed pilots (18–80 years, M = 48.8, SD = 16.3) with varying levels of experience completed a 30-min online cognitive health screening tool for pilots. Risk status was determined via a novel metric using self-reported incidents. Machine learning algorithms identified the cognitive factors most useful in identifying pilots with increased risk for accidents and serious incidents. Support vector machines and boosted decision tree algorithms provided the most reliable and strongest classifications models of pilot risk. Findings support the use of this short online screening tool for highlighting performance issues with domain-relevant cognitive abilities based on the Dynamic Mental Model for pilots, such as situation awareness and prospective memory. Understanding personal cognitive challenges is the basis for customized skill maintenance designed to augment cognition for those interested in safely extending their piloting careers.

对飞行员进行认知健康检查将有助于解决经验丰富的飞行员短缺问题。通过优化飞行员的认知健康来延长他们的职业生涯,将同时解决航空公司和通用航空运营中飞行员的数量和质量问题。本研究测试了飞行员在线筛查工具的有效性,该工具可测量与航空领域相关的认知能力。65名具有不同经验水平的持证飞行员(18-80岁,中位数=48.8,标准差=16.3)完成了30分钟的飞行员在线认知健康筛查工具。风险状况是通过使用自我报告事件的新指标来确定的。机器学习算法确定了最有助于识别事故和严重事故风险增加的飞行员的认知因素。支持向量机和增强决策树算法提供了最可靠、最强大的飞行员风险分类模型。研究结果支持使用这一简短的在线筛查工具,以突出基于飞行员动态心理模型的领域相关认知能力的表现问题,如情境意识和前瞻性记忆。了解个人认知能力方面的挑战是为有兴趣安全延长飞行员职业生涯的飞行员量身定制增强认知能力的技能维护的基础。
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引用次数: 0
Assessing mouse, trackball, touchscreen and leap motion in ship vibration conditions: A comparison of task performance, upper limb muscle activity and perceived fatigue and usability 评估船舶振动条件下的鼠标、轨迹球、触摸屏和跳跃运动:任务性能、上肢肌肉活动以及疲劳感和可用性比较
IF 3.1 2区 工程技术 Q1 Medicine Pub Date : 2024-03-28 DOI: 10.1016/j.ergon.2024.103585
Yu Tian , Yue Shi , Yuzhuo Wu , Wenhao He , Shuang Liu , Da Tao

A variety of interaction devices are increasingly used for human-computer interaction (HCI) tasks in ship vibration conditions, but have seldom been well assessed. This study aimed to examine task performance, upper limb muscle activity, and perceived fatigue and device usability for four typical interaction devices (i.e., mouse, trackball, touchscreen, and Leap Motion) under simulated ship vibration conditions. A two-factor within-subjects design was employed in this study, where participants performed basic HCI tasks with the four interaction devices under three conditions (i.e., static condition, and low and high vibration conditions). The results showed that vibration condition significantly reduced task performance, especially for Leap Motion. Differences in task performance, upper arm and shoulder muscle activities, perceived fatigue and device usability were found among interaction devices. Mouse and touchscreen achieved the best task performance, compared with trackball and Leap Motion, while both touchscreen and Leap Motion achieved larger upper limb muscle activities, compared with trackball and mouse.

Relevance to industry

The findings provide important implications for the use and configuration of interaction devices, and for the development of prevention interventions for risks of musculoskeletal disorders in using interaction devices under ship vibration conditions.

各种交互设备正越来越多地用于船舶振动条件下的人机交互(HCI)任务,但很少有人对其进行过良好的评估。本研究旨在考察四种典型交互设备(即鼠标、轨迹球、触摸屏和 Leap Motion)在模拟船舶振动条件下的任务表现、上肢肌肉活动、疲劳感和设备可用性。本研究采用了双因素受试者内设计,受试者在三种条件下(即静态条件、低振动条件和高振动条件)使用四种交互设备执行基本的人机交互任务。结果表明,振动条件明显降低了任务表现,尤其是 Leap Motion。不同交互设备在任务表现、上臂和肩部肌肉活动、疲劳感和设备可用性方面存在差异。鼠标和触摸屏与轨迹球和 Leap Motion 相比,任务表现最好,而触摸屏和 Leap Motion 与轨迹球和鼠标相比,上肢肌肉活动量更大。
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引用次数: 0
Effects of the abdominal belt on the reduction of spinal forces and muscle activities during extreme transits of high-speed craft 腹带对减少高速飞行器极限穿越时的脊柱力和肌肉活动的影响
IF 3.1 2区 工程技术 Q1 Medicine Pub Date : 2024-03-26 DOI: 10.1016/j.ergon.2024.103579
Zhenkai Zhao , Leiming Gao , Benjamin Simpson , James Campbell , Neil J. Mansfield

Repeated high-g shocks and whole-body vibration (WBV) as experienced by operators of High-Speed Craft (HSC) increase the risk of fatigue, back pain, and acute and chronic injuries, especially in the lumbar region of the spine. Studies on abdominal belts have suggested their beneficial effects on lumbar torso stabilisation and back pain mitigation in both weight lifting and HSC scenarios. This paper presents a human musculoskeletal model to simulate belt effects for occupants on HSC under high-g shocks. Parameters included the shock severity with peak acceleration ranging from 3 g to 10 g, human dimensions and muscle strengths, the belt width and belt forces are investigated. The results show an average of 120% increase in the intra-abdominal pressure (IAP), a 9% reduction in the transverse abdominis activities, and a 12% reduction in the spinal compressive force at the L4/L5 joints when the abdominal belt is added to the human model. In conclusion, wearing an abdominal belt significantly assists abdominal muscles and maintains a solid core during intense WBV generated in different shock severity levels. It may cause a small negative influence on the neck region with a 2.4% increase in the shear force at the C4/C5 joints.

高速艇(HSC)操作员所经历的反复高重力冲击和全身振动(WBV)会增加疲劳、背痛以及急性和慢性损伤的风险,尤其是在脊柱的腰部区域。有关腹带的研究表明,在举重和高速艇的情况下,腹带对稳定腰部躯干和减轻背痛有好处。本文介绍了一种人体肌肉骨骼模型,用于模拟在高重力冲击下腰带对乘坐 HSC 的乘员的影响。研究参数包括冲击严重程度(峰值加速度从 3 g 到 10 g)、人体尺寸和肌肉强度、腰带宽度和腰带力。结果显示,在人体模型中加入腹带后,腹内压(IAP)平均增加了 120%,腹横肌活动减少了 9%,L4/L5 关节处的脊柱压缩力减少了 12%。总之,在不同冲击严重程度的高强度 WBV 运动中,佩戴腹部束腹带可明显帮助腹部肌肉并保持稳固的核心。它可能会对颈部区域造成轻微的负面影响,使 C4/C5 关节处的剪切力增加 2.4%。
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引用次数: 0
Functional evaluation of air insoles and methodology for determining the optimal thickness according to weight group 气垫鞋的功能评估以及根据体重组确定最佳厚度的方法
IF 3.1 2区 工程技术 Q1 Medicine Pub Date : 2024-03-23 DOI: 10.1016/j.ergon.2024.103582
Seungnam Min , Murali Subramaniyam , Heeran Lee

This study evaluates the effectiveness of four air insoles with varying thicknesses and one typical insole by measuring the total muscle activity, total muscle fatigue, left/right foot pressure symmetry ratio, and subjective fatigue among participants in three weight groups (<50, 50–70, and >70 kg). To minimize cumulative fatigue among participants, only one type of insole was tested per day. The 0.6- to 1.0-cm thick air insoles have a positive impact on muscle activity, muscle fatigue, and subjective fatigue compared to the typical 0.8-cm insoles. In terms of subjective fatigue, the 0.6-, 1.0-, and 1.2-cm air insoles yielded lower fatigue levels in the <50 kg group; however, the 50–70 kg group exhibited the lowest fatigue level when wearing the 0.8-cm air insoles. The proposed methodology may provide reference for optimal air insole thickness for users of varying weight ranges.

本研究通过测量三个体重组(50 千克、50-70 千克和 70 千克)参与者的总肌肉活动、总肌肉疲劳、左右脚压力对称比和主观疲劳度,评估了四种不同厚度的气垫鞋垫和一种典型鞋垫的效果。为了尽量减少参与者的累积疲劳,每天只测试一种鞋垫。与一般的 0.8 厘米鞋垫相比,0.6 至 1.0 厘米厚的气垫鞋垫对肌肉活动、肌肉疲劳和主观疲劳有积极影响。在主观疲劳方面,0.6 厘米、1.0 厘米和 1.2 厘米厚的气垫鞋垫在 50 公斤组的疲劳程度较低;然而,50-70 公斤组在穿着 0.8 厘米厚的气垫鞋垫时的疲劳程度最低。建议的方法可为不同体重范围的使用者提供最佳气垫鞋垫厚度的参考。
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引用次数: 0
Understanding the operators’ cloud change errors based on cognitive abilities and personality traits: An investigation integrated with quantitative and qualitative methods 基于认知能力和个性特征了解操作员的云变化错误:结合定量和定性方法的调查
IF 3.1 2区 工程技术 Q1 Medicine Pub Date : 2024-03-23 DOI: 10.1016/j.ergon.2024.103571
Wei Zhang , Changxu Wu , Jiahao Yu , Shuo Peng

While cloud services make industrial data convenient, they also expose it to cloud incidents. Operators' error in cloud change activities is a leading factor for cloud incidents, which have received relatively less attention in cloud security research. This study conducted a two-stage research process using an integrated approach to explore the stable individual factors related to cloud change errors. First, in the qualitative research, content analysis based on interviews and historical documents was conducted to extract the operator's cognitive abilities and personality traits and develop hypotheses. Five cognitive abilities and six personality traits were extracted. Second, quantitative research based on an experiment was conducted to test relationships between operators' different types of cloud change errors and 1) cognitive ability and 2) personality traits, respectively. Results of error type comparisons suggested that operators generated more uncorrected errors than corrected errors and more operational errors than omission errors in cloud change activities. The multivariate Poisson regression analysis suggested that cognitive abilities of sustained attention, divided attention, and long-term memory negatively predicted the number of operators' total errors, uncorrected errors, and operational errors. Regarding personality traits, with the increase in resilience capacity and carefulness and the decrease in self-esteem, the number of different types of errors reduced, except for omission errors. Working memory and risk-taking propensity were also significant predictors of the number of uncorrected errors with negative and positive coefficients, respectively. Logical reasoning, emotional stability, and sense of responsibility were not observed as predictors of cloud change errors. The present findings have several implications for the industry and cloud providers to enhance industrial cloud data security regarding human cognitive abilities and personality traits.

云服务在为工业数据提供便利的同时,也将其暴露在云事故面前。操作员在云变更活动中的错误是导致云事件的主要因素,而这在云安全研究中受到的关注相对较少。本研究采用综合方法,分两个阶段进行研究,探索与云变更错误相关的稳定个体因素。首先,在定性研究中,基于访谈和历史文献进行内容分析,提取操作员的认知能力和人格特质,并提出假设。共提取了五种认知能力和六种人格特质。其次,基于实验的定量研究分别检验了操作员不同类型的云变化错误与 1) 认知能力和 2) 人格特质之间的关系。错误类型比较结果表明,操作员在云变化活动中产生的未纠正错误多于纠正错误,操作错误多于遗漏错误。多元泊松回归分析表明,持续注意、分散注意和长期记忆等认知能力对操作员的总错误数、未纠正错误数和操作错误数有负向预测作用。在人格特质方面,随着应变能力和细心程度的提高以及自尊心的降低,除遗漏错误外,不同类型的错误数量均有所减少。工作记忆和冒险倾向也是未纠正错误数量的重要预测因素,其系数分别为负数和正数。逻辑推理、情绪稳定和责任感都不能预测云变化错误。本研究结果对工业界和云提供商在人类认知能力和人格特质方面加强工业云数据安全有若干启示。
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引用次数: 0
Biomechanical stresses on healthcare workers during manual patient bed-to-chair transfers 医护人员在徒手将病人从床上转移到椅子上时所承受的生物力学压力
IF 3.1 2区 工程技术 Q1 Medicine Pub Date : 2024-03-23 DOI: 10.1016/j.ergon.2024.103584
Jacob J. Banks , Jie Zhou , Chelsea O. Riehle , Neal E. Wiggermann

Healthcare workers are highly susceptible to musculoskeletal injury, particularly in their lower back and shoulders. Manual patient transfers are common and can generate physical stresses that contribute to these injuries. Few studies have used in vivo musculoskeletal modeling to estimate the effect of slide boards and patient cooperation, and none have used measured hand forces as an input to the models. This laboratory study evaluated manual, one-person bed to wheelchair transfers of a 64 kg simulated patient using an instrumented gait belt that measured hand forces. Thirteen healthcare workers performed transfers with and without a slide board and with up to three levels of vertical assistance (0, 18, and 36% of patient body weight). In vivo lower back forces and resultant shoulder moments were estimated with a thoracolumbar musculoskeletal model using directly measured hand forces and full-body motion capture. Results indicated that slide boards and vertical assistance reduce physical stresses. However, all transfer conditions had trials that exceeded an ergonomic guideline. To provide some guidance on when a transfer can safely be performed manually, a post hoc analysis was performed to estimate the patient mass that can be safely transferred manually under ideal circumstances with only a gait belt. These findings have the potential to guide and credibly educate healthcare workers on when manual transfers are appropriate and when lifts are required. Regardless, mechanical lifts are still recommended in most circumstances to protect caregivers from injury and the patient from falling.

医护人员极易受到肌肉骨骼损伤,尤其是腰部和肩部。手动转运病人是常见现象,可能会产生导致这些损伤的物理应力。很少有研究使用体内肌肉骨骼模型来估计滑板和患者合作的影响,也没有研究使用测量的手部力量作为模型的输入。这项实验室研究使用测量手部力量的仪器步态带,对一名体重 64 公斤的模拟病人从床上到轮椅的手动转移进行了评估。13 名医护人员在有滑板和无滑板的情况下进行了转移,并使用了三种水平的垂直辅助(患者体重的 0%、18% 和 36%)。利用直接测量的手部力量和全身运动捕捉,通过胸腰部肌肉骨骼模型估算了体内下背部力量和由此产生的肩部力矩。结果表明,滑板和垂直辅助可减少身体压力。然而,所有转运条件下的试验都超过了人体工程学指导标准。为了给何时可以安全地进行人工转移提供一些指导,我们进行了一项事后分析,以估算在理想情况下仅使用步态带就可以安全地进行人工转移的病人质量。这些研究结果有可能为医护人员提供指导和可信的教育,让他们了解何时适合手动转移,何时需要移位机。无论如何,在大多数情况下,我们仍然建议使用机械移位机,以保护护理人员免受伤害,并防止病人跌倒。
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引用次数: 0
Assessment of an arm-support exoskeleton on physical demands, task performance, and usability during simulated agricultural tasks 评估手臂支撑外骨骼在模拟农业任务中对体力需求、任务表现和可用性的影响
IF 3.1 2区 工程技术 Q1 Medicine Pub Date : 2024-03-20 DOI: 10.1016/j.ergon.2024.103569
Byungkyu Choi , Jaehyun Park , Jeong Ho Kim

This laboratory-based study aimed to determine whether an arm-support exoskeleton (ASE) would be an effective intervention to reduce the physical strain associated with manual agricultural work. Twenty-four (gender-balanced) participants performed pruning and harvesting tasks (at four different heights: knee, elbow, shoulder, and overhead), lifting/lowering, and Timed Up & Go (TUG) tasks with and without an ASE. During these tasks, muscle activity (in the upper trapezius, anterior deltoid, biceps brachii, and erector spinae), task completion time, perceived exertion, and usability were assessed. The results indicated a significant reduction (31.7%–60.2%) in muscle activity, particularly in the upper trapezius and anterior deltoid, when using the ASE during tasks at shoulder work height or above. However, there was an observed increase in muscle strain in the erector spinae, suggesting potential risk to the lower back. Given these findings, a more rigorous evaluation of ASEs in agricultural tasks should be pursued before implementing exoskeletons in agricultural tasks to avoid unintended health hazards.

Relevance to industry

A relatively new application of exoskeleton technology, extensively studied in fields like rehabilitation, manufacturing, and the military, is its use in agriculture. This study details the physical requirements of specific tasks to offer insights into the challenges that exoskeleton technologies for agriculture may encounter.

这项基于实验室的研究旨在确定手臂支撑外骨骼(ASE)是否是一种有效的干预措施,以减轻与体力农活相关的身体负荷。二十四名参与者(性别均衡)在使用和未使用 ASE 的情况下分别完成了剪枝和收割任务(四种不同的高度:膝部、肘部、肩部和头顶)、提升/降低以及定时上举(TUG)任务。在这些任务中,对肌肉活动(斜方肌上部、三角肌前部、肱二头肌和竖脊肌)、任务完成时间、感觉用力程度和可用性进行了评估。结果表明,在肩部工作高度或以上的任务中使用 ASE 时,肌肉活动明显减少(31.7%-60.2%),尤其是斜方肌上部和三角肌前部。不过,观察到竖脊肌的肌肉劳损有所增加,这表明下背部存在潜在风险。鉴于这些发现,在农业任务中使用外骨骼之前,应该对农业任务中的 ASE 进行更严格的评估,以避免意外的健康危害。 与工业的相关性外骨骼技术是一种相对较新的应用,在康复、制造和军事等领域得到了广泛的研究,而在农业中的应用则是一种相对较新的应用。本研究详细介绍了特定任务的物理要求,以便深入了解农业外骨骼技术可能遇到的挑战。
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引用次数: 0
The realities of procedure deviance: A qualitative examination of divergent work-as-done and work-as-imagined perspectives 程序偏差的现实:对 "已完成的工作 "和 "想象中的工作 "两种不同视角的定性研究
IF 3.1 2区 工程技术 Q1 Medicine Pub Date : 2024-03-01 DOI: 10.1016/j.ergon.2024.103564
Anjelica Mendoza , Sin-Ning Cindy Liu , Alec Smith , Joseph W. Hendricks , S. Camille Peres , Farzan Sasangohar

The differences between ‘work as imagined’ (WAI) and ‘work as done’ (WAD) reflect theoretically pervasive and well-known barriers to the examination of human performance at work. Due to the dynamic and situational nature of the workplace, the idealized performance reflected in procedures is not always done as prescribed, and thus provides an excellent opportunity for examining divergence between WAI and WAD. The identification and examination of this gap and the nature of these deviations are imperative for high-risk industries to understand how workers' tools—in this case procedures—can be effectively designed and maintained. The present study used thematic analysis to compare procedure administrator and management performance expectations (representing WAI) to the realities of user performance (representing WAD) through interviews collected at several large, international chemical corporation sites. Direct comparisons of these perspectives revealed divergent expectations of how procedures are used and when they are most useful: Users reported deviating more often than administrators perceived the users deviate; users reported that tasks were the cause of the deviations more than administrators; and administrators thought that users may deviate from the procedures unintentionally while users did not report this. For a procedural system to perform optimally, these differences and the underlying processes that perpetuate them must be identified and further examined. To this end, relevant findings and theories from the human factors, ergonomics, and psychology literatures are identified and future directions are proposed.

想象中的工作"(WAI)和 "实际完成的工作"(WAD)之间的差异反映了理论上普遍存在的、众所周知的人类工作绩效研究障碍。由于工作场所的动态性和情境性,程序中反映的理想化绩效并不总是按规定完成,因此为研究 WAI 和 WAD 之间的差异提供了绝佳的机会。对于高风险行业来说,要了解如何有效地设计和维护工人工具(这里指的是程序),就必须识别和检查这种差距以及这些偏差的性质。本研究采用主题分析法,通过在几家大型国际化工企业进行的访谈,比较了程序管理人员和管理层的绩效预期(代表 WAI)与用户绩效的实际情况(代表 WAD)。对这些观点的直接比较显示,人们对程序的使用方式和何时最有用的期望存在分歧:用户报告偏离程序的频率高于管理员认为用户偏离程序的频率;用户报告任务是造成偏离程序的原因的频率高于管理员;管理员认为用户可能无意中偏离程序,而用户却没有报告这种情况。要使程序系统达到最佳运行状态,就必须找出并进一步研究这些差异以及造成这些差异的根本原因。为此,我们从人为因素、人体工程学和心理学文献中找出了相关的研究结果和理论,并提出了未来的研究方向。
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引用次数: 0
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International Journal of Industrial Ergonomics
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