Inspired by pandemic-transformed instruction, this paper examines the digital accessibility of five tech tools used in information literacy sessions, specifically for students who use assistive technologies such as screen readers. The tools are Kahoot!, Mentimeter, Padlet, Jamboard, and Poll Everywhere. First, we provide an overview of the Americans with Disabilities Act (ADA) and digital accessibility definitions, descriptions of screen reading assistive technology, and the current use of tech tools in information literacy instruction for student engagement. Second, we examine accessibility testing assessments of the five tech tools selected for this paper. Our data show that the tools had severe, significant, and minor levels of digital accessibility problems, and while there were some shared issues, most problems were unique to the individual tools. We explore the implications of tech tools’ unique environments as well as the importance of best practices and shared vocabularies. We also argue that digital accessibility benefits all users. Finally, we provide recommendations for teaching librarians to collaborate with campus offices to assess and advance the use of accessible tech tools in information literacy instruction, thereby enhancing an equitable learning environment for all students.
{"title":"Tech Tools in Pandemic-Transformed Information Literacy Instruction","authors":"Amanda Rybin Koob, Kathia Salomé Ibacache Oliva, Michael Williamson, Marisha Lamont-Manfre, Addison Hugen, Amelia Dickerson","doi":"10.6017/ital.v41i4.15383","DOIUrl":"https://doi.org/10.6017/ital.v41i4.15383","url":null,"abstract":"Inspired by pandemic-transformed instruction, this paper examines the digital accessibility of five tech tools used in information literacy sessions, specifically for students who use assistive technologies such as screen readers. The tools are Kahoot!, Mentimeter, Padlet, Jamboard, and Poll Everywhere. First, we provide an overview of the Americans with Disabilities Act (ADA) and digital accessibility definitions, descriptions of screen reading assistive technology, and the current use of tech tools in information literacy instruction for student engagement. Second, we examine accessibility testing assessments of the five tech tools selected for this paper. Our data show that the tools had severe, significant, and minor levels of digital accessibility problems, and while there were some shared issues, most problems were unique to the individual tools. We explore the implications of tech tools’ unique environments as well as the importance of best practices and shared vocabularies. We also argue that digital accessibility benefits all users. Finally, we provide recommendations for teaching librarians to collaborate with campus offices to assess and advance the use of accessible tech tools in information literacy instruction, thereby enhancing an equitable learning environment for all students.","PeriodicalId":50361,"journal":{"name":"Information Technology and Libraries","volume":" ","pages":""},"PeriodicalIF":1.8,"publicationDate":"2022-12-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41495171","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-12-19DOI: 10.6017/ital.v41i4.15097
Thomas Gerrish, N. Kong
The goal of this project was to identify the impact of the COVID-19 pandemic on the spatiotemporal distribution of the library’s online patrons, so that we could assess if the scheduled library reference hours are meeting the needs of the academic community. We collected each online reference patron’s location information via their IP address, as well as the timestamp of each online reference instance. The spatiotemporal distribution patterns were analyzed and compared before and after in-person instruction was suspended due to COVID-19 distance protocols and a closing of the campus in the 2020 spring semester. The results show that the geographic origins of reference questions redistributed after COVID-19 protocols were initially implemented and the university community underwent a temporary geographical redistribution. Reference question origins tended to move away from campus to other areas of the state, other states, and internationally. This population redistribution suggested that the library could adjust the online reference schedule to provide better access and service to patrons.
{"title":"Spatiotemporal Distribution Change of Online Reference During the Time of COVID-19","authors":"Thomas Gerrish, N. Kong","doi":"10.6017/ital.v41i4.15097","DOIUrl":"https://doi.org/10.6017/ital.v41i4.15097","url":null,"abstract":"The goal of this project was to identify the impact of the COVID-19 pandemic on the spatiotemporal distribution of the library’s online patrons, so that we could assess if the scheduled library reference hours are meeting the needs of the academic community. We collected each online reference patron’s location information via their IP address, as well as the timestamp of each online reference instance. The spatiotemporal distribution patterns were analyzed and compared before and after in-person instruction was suspended due to COVID-19 distance protocols and a closing of the campus in the 2020 spring semester. The results show that the geographic origins of reference questions redistributed after COVID-19 protocols were initially implemented and the university community underwent a temporary geographical redistribution. Reference question origins tended to move away from campus to other areas of the state, other states, and internationally. This population redistribution suggested that the library could adjust the online reference schedule to provide better access and service to patrons.","PeriodicalId":50361,"journal":{"name":"Information Technology and Libraries","volume":" ","pages":""},"PeriodicalIF":1.8,"publicationDate":"2022-12-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43248815","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-12-19DOI: 10.6017/ital.v41i4.13783
Heesop Kim, Nadezhda Maltceva
This paper discusses the digitization of cultural heritage in Russian libraries, archives, and museums. In order to achieve the research goals, both quantitative and qualitative research methodologies were adopted to analyze the current status of legislative principles related to digitization through the literature review and the circumstance of the latest projects related to digitization through the literature and website review. The results showed that these institutions seem quite successful where they provide a wide range of services for the users to access the digital collections. However, the main constraints on digitization within libraries, archives, and museums in Russia are connected with the scale of the work, dispersal of rare books throughout the country, and low level of document usage.
{"title":"Digitization of Libraries, Archives, and Museums in Russia","authors":"Heesop Kim, Nadezhda Maltceva","doi":"10.6017/ital.v41i4.13783","DOIUrl":"https://doi.org/10.6017/ital.v41i4.13783","url":null,"abstract":"This paper discusses the digitization of cultural heritage in Russian libraries, archives, and museums. In order to achieve the research goals, both quantitative and qualitative research methodologies were adopted to analyze the current status of legislative principles related to digitization through the literature review and the circumstance of the latest projects related to digitization through the literature and website review. The results showed that these institutions seem quite successful where they provide a wide range of services for the users to access the digital collections. However, the main constraints on digitization within libraries, archives, and museums in Russia are connected with the scale of the work, dispersal of rare books throughout the country, and low level of document usage.","PeriodicalId":50361,"journal":{"name":"Information Technology and Libraries","volume":" ","pages":""},"PeriodicalIF":1.8,"publicationDate":"2022-12-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48042753","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-12-19DOI: 10.6017/ital.v41i4.14801
Isabel Vargas Ochoa
This article provides a background on the migration of the California State University (CSU), Stanislaus library website from an open-source platform to a content management system specifically designed for library websites. Before the migration, there was a trial of different content management systems (CMS), a student usability study, and consultations with outside web and systems librarians to acquire better insight on their experiences migrating a library website and their familiarity with the different CMS trialed. The evaluation process, website design, and usability study began before the pandemic and the global shift to remote services. However, despite this shift, the timeline for the migration was not altered and the migration was completed as planned. Within a year, the library website migration planning, designing, trialing, and structural organization was completed using a modified waterfall model approach.
{"title":"A Library Website Migration","authors":"Isabel Vargas Ochoa","doi":"10.6017/ital.v41i4.14801","DOIUrl":"https://doi.org/10.6017/ital.v41i4.14801","url":null,"abstract":"This article provides a background on the migration of the California State University (CSU), Stanislaus library website from an open-source platform to a content management system specifically designed for library websites. Before the migration, there was a trial of different content management systems (CMS), a student usability study, and consultations with outside web and systems librarians to acquire better insight on their experiences migrating a library website and their familiarity with the different CMS trialed. The evaluation process, website design, and usability study began before the pandemic and the global shift to remote services. However, despite this shift, the timeline for the migration was not altered and the migration was completed as planned. Within a year, the library website migration planning, designing, trialing, and structural organization was completed using a modified waterfall model approach.","PeriodicalId":50361,"journal":{"name":"Information Technology and Libraries","volume":" ","pages":""},"PeriodicalIF":1.8,"publicationDate":"2022-12-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45444712","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-09-19DOI: 10.6017/ital.v41i3.14719
Annie Wu, Taylor Davis-Van Atta, Bethany Scott, Anne M. Washington, Santi Thompson, Jerrell Jones, Andrew Weidner, A. L. Ramirez, Marian Smith
In 2019, the University of Houston Libraries formed a Theses and Dissertations Digitization Task Force charged with digitizing and making more widely accessible the University’s collection of over 19,800 legacy theses and dissertations. Supported by funding from the John P. McGovern Foundation, this initiative has proven complex and multifaceted, and one that has engaged the task force in a broad range of activities, from purchasing digitization equipment and software to designing a phased, multiyear plan to execute its charge. This plan is structured around digitization preparation (phase one), development of procedures and workflows (phase two), and promotion and communication to the project’s targeted audiences (phase three). The plan contains step-by-step actions to conduct an environmental scan, inventory the theses and dissertations collections, purchase equipment, craft policies, establish procedures and workflows, and develop digital preservation and communication strategies, allowing the task force to achieve effective planning, workflow automation, progress tracking, and procedures documentation. The innovative and creative approaches undertaken by the Theses and Dissertations Digitization Task Force demonstrated collective intelligence resulting in scaled access and dissemination of the University’s research and scholarship that helps to enhance the University’s impact and reputation.
{"title":"Navigating Uncharted Waters","authors":"Annie Wu, Taylor Davis-Van Atta, Bethany Scott, Anne M. Washington, Santi Thompson, Jerrell Jones, Andrew Weidner, A. L. Ramirez, Marian Smith","doi":"10.6017/ital.v41i3.14719","DOIUrl":"https://doi.org/10.6017/ital.v41i3.14719","url":null,"abstract":"In 2019, the University of Houston Libraries formed a Theses and Dissertations Digitization Task Force charged with digitizing and making more widely accessible the University’s collection of over 19,800 legacy theses and dissertations. Supported by funding from the John P. McGovern Foundation, this initiative has proven complex and multifaceted, and one that has engaged the task force in a broad range of activities, from purchasing digitization equipment and software to designing a phased, multiyear plan to execute its charge. This plan is structured around digitization preparation (phase one), development of procedures and workflows (phase two), and promotion and communication to the project’s targeted audiences (phase three). The plan contains step-by-step actions to conduct an environmental scan, inventory the theses and dissertations collections, purchase equipment, craft policies, establish procedures and workflows, and develop digital preservation and communication strategies, allowing the task force to achieve effective planning, workflow automation, progress tracking, and procedures documentation. The innovative and creative approaches undertaken by the Theses and Dissertations Digitization Task Force demonstrated collective intelligence resulting in scaled access and dissemination of the University’s research and scholarship that helps to enhance the University’s impact and reputation.","PeriodicalId":50361,"journal":{"name":"Information Technology and Libraries","volume":" ","pages":""},"PeriodicalIF":1.8,"publicationDate":"2022-09-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43584872","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-09-19DOI: 10.6017/ital.v41i3.15123
Neah Ingram-Monteiro, Rowena McKernan
Our small community college library developed a learning object repository to support a cross-institutional, land-based, multidisciplinary academic initiative using the open-source platform Omeka S. Drawing on critical, feminist, and open practices, we document the relational labor, dialogue, and tensions involved with this open education project. This case study shares our experience with tools and processes that may be helpful for other small-scale open education initiatives, including user-centered iterative design, copyright education, metadata design, and user-interface development in Omeka S.
{"title":"An Omeka S Repository for Place- and Land-Based Teaching and Learning","authors":"Neah Ingram-Monteiro, Rowena McKernan","doi":"10.6017/ital.v41i3.15123","DOIUrl":"https://doi.org/10.6017/ital.v41i3.15123","url":null,"abstract":"Our small community college library developed a learning object repository to support a cross-institutional, land-based, multidisciplinary academic initiative using the open-source platform Omeka S. Drawing on critical, feminist, and open practices, we document the relational labor, dialogue, and tensions involved with this open education project. This case study shares our experience with tools and processes that may be helpful for other small-scale open education initiatives, including user-centered iterative design, copyright education, metadata design, and user-interface development in Omeka S.","PeriodicalId":50361,"journal":{"name":"Information Technology and Libraries","volume":" ","pages":""},"PeriodicalIF":1.8,"publicationDate":"2022-09-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43002169","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-09-19DOI: 10.6017/ital.v41i3.15475
Chris Markman, Kasper Kimura, Molly Wallner
Three librarians at the Mitchell Park branch of the Palo Alto City Library detail two years of lessons learned while streming a virtual event series on Twitch.tv for the first time. This series, titled Teach a Librarian How to Play Videogames, began at the start of the COVID-19 pandemic. We hope this article will inspire you to try something new with your library events, and encourage readers to learn from these mistakes and build off our success.
{"title":"The First 500 Mistakes You Will Make While Streaming on Twitch.tv","authors":"Chris Markman, Kasper Kimura, Molly Wallner","doi":"10.6017/ital.v41i3.15475","DOIUrl":"https://doi.org/10.6017/ital.v41i3.15475","url":null,"abstract":"Three librarians at the Mitchell Park branch of the Palo Alto City Library detail two years of lessons learned while streming a virtual event series on Twitch.tv for the first time. This series, titled Teach a Librarian How to Play Videogames, began at the start of the COVID-19 pandemic. We hope this article will inspire you to try something new with your library events, and encourage readers to learn from these mistakes and build off our success.","PeriodicalId":50361,"journal":{"name":"Information Technology and Libraries","volume":"1 1","pages":""},"PeriodicalIF":1.8,"publicationDate":"2022-09-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"71325870","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-09-19DOI: 10.6017/ital.v41i3.14325
Yan Guo, A. H. C. Lam, Dickson K. W. Chiu, Kevin K. W. Ho
Academic libraries are experiencing significant changes and making efforts to deliver their service in the digital environment. Libraries are transforming from being places for reading to extensions of the classroom and learning spaces. Due to the globalized digital environment and intense competition, libraries are trying to improve their service quality through various evaluations. As reference service is crucial to users, this study explores user satisfaction towards the reference service through WhatsApp, a social media instant messenger, at a major university in Hong Kong and discusses the correlation between the satisfaction rating and three variables. Suggestions and recommendations are raised for future improvements. The study also sheds light on the usage of reference services through instant messaging in other academic libraries.
{"title":"Perceived Quality of Reference Service with WhatsApp","authors":"Yan Guo, A. H. C. Lam, Dickson K. W. Chiu, Kevin K. W. Ho","doi":"10.6017/ital.v41i3.14325","DOIUrl":"https://doi.org/10.6017/ital.v41i3.14325","url":null,"abstract":"Academic libraries are experiencing significant changes and making efforts to deliver their service in the digital environment. Libraries are transforming from being places for reading to extensions of the classroom and learning spaces. Due to the globalized digital environment and intense competition, libraries are trying to improve their service quality through various evaluations. As reference service is crucial to users, this study explores user satisfaction towards the reference service through WhatsApp, a social media instant messenger, at a major university in Hong Kong and discusses the correlation between the satisfaction rating and three variables. Suggestions and recommendations are raised for future improvements. The study also sheds light on the usage of reference services through instant messaging in other academic libraries.","PeriodicalId":50361,"journal":{"name":"Information Technology and Libraries","volume":" ","pages":""},"PeriodicalIF":1.8,"publicationDate":"2022-09-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48815777","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-09-19DOI: 10.6017/ital.v41i3.15559
K. Varnum, Marisha C. Kelly
{"title":"Letter from the Editors (September 2022)","authors":"K. Varnum, Marisha C. Kelly","doi":"10.6017/ital.v41i3.15559","DOIUrl":"https://doi.org/10.6017/ital.v41i3.15559","url":null,"abstract":"","PeriodicalId":50361,"journal":{"name":"Information Technology and Libraries","volume":" ","pages":""},"PeriodicalIF":1.8,"publicationDate":"2022-09-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46753741","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-09-19DOI: 10.6017/ital.v41i3.14967
Yongming Wang
The use of artificial intelligence and machine learning has rapidly become a standard technology across all industries and businesses for gaining insight and predicting the future. In recent years, the library community has begun looking at ways to improve library services by applying AI and machine learning techniques to library data. Chat reference in libraries generates a large amount of data in the form of transcripts. This study uses machine learning and natural language processing methods to analyze one academic library’s chat transcripts over a period of eight years. The built machine learning model tries to classify chat questions into a category of reference or nonreference questions. The purpose is to predict the category of future questions by the model with the hope that incoming questions can be channeled to appropriate library departments or staff.
{"title":"Using Machine Learning and Natural Language Processing to Analyze Library Chat Reference Transcripts","authors":"Yongming Wang","doi":"10.6017/ital.v41i3.14967","DOIUrl":"https://doi.org/10.6017/ital.v41i3.14967","url":null,"abstract":"The use of artificial intelligence and machine learning has rapidly become a standard technology across all industries and businesses for gaining insight and predicting the future. In recent years, the library community has begun looking at ways to improve library services by applying AI and machine learning techniques to library data. Chat reference in libraries generates a large amount of data in the form of transcripts. This study uses machine learning and natural language processing methods to analyze one academic library’s chat transcripts over a period of eight years. The built machine learning model tries to classify chat questions into a category of reference or nonreference questions. The purpose is to predict the category of future questions by the model with the hope that incoming questions can be channeled to appropriate library departments or staff.","PeriodicalId":50361,"journal":{"name":"Information Technology and Libraries","volume":" ","pages":""},"PeriodicalIF":1.8,"publicationDate":"2022-09-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46967065","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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