Pub Date : 2024-08-13DOI: 10.1108/gkmc-03-2024-0148
M. A. Asyraff, Mohd Hafiz Hanafiah, Nur Adilah Md Zain, Ataul Karim Patwary
Purpose The purpose of this study is to investigate the mediating effect of perceived destination image attributes on the inter-relationship between online user-generated content’s information qualities (UGC) and tourists behavior by extending the Mehrabian and Russel’s stimulus-organism-response (SOR) model. Design/methodology/approach Based on the Malaysian tourism setting, a total of 255 valid responses from foreign inbound tourists were collected. Partial-least square-structural equation modeling (PLS-SEM) was used to test study hypotheses. Findings The PLS-SEM indirect path analysis confirms that cognitive image mediates the relationship between intrinsic information quality and behavioral intentions. Meanwhile, affective image significantly mediates the contextual information quality influence on behavioral intentions. Interestingly, however, this study found affective image mediated oppositely on the relationship between social information quality and behavioral intentions. Originality/value The study provides a better understanding of how destination image impacts the way tourists perceive different information qualities on behavioral intentions, which suggests the ongoing complex nature of these human-technology relationships within the tourism realm.
{"title":"Understanding Malaysia’s perceived destination image formation through online user-generated content information qualities","authors":"M. A. Asyraff, Mohd Hafiz Hanafiah, Nur Adilah Md Zain, Ataul Karim Patwary","doi":"10.1108/gkmc-03-2024-0148","DOIUrl":"https://doi.org/10.1108/gkmc-03-2024-0148","url":null,"abstract":"Purpose\u0000The purpose of this study is to investigate the mediating effect of perceived destination image attributes on the inter-relationship between online user-generated content’s information qualities (UGC) and tourists behavior by extending the Mehrabian and Russel’s stimulus-organism-response (SOR) model.\u0000\u0000Design/methodology/approach\u0000Based on the Malaysian tourism setting, a total of 255 valid responses from foreign inbound tourists were collected. Partial-least square-structural equation modeling (PLS-SEM) was used to test study hypotheses.\u0000\u0000Findings\u0000The PLS-SEM indirect path analysis confirms that cognitive image mediates the relationship between intrinsic information quality and behavioral intentions. Meanwhile, affective image significantly mediates the contextual information quality influence on behavioral intentions. Interestingly, however, this study found affective image mediated oppositely on the relationship between social information quality and behavioral intentions.\u0000\u0000Originality/value\u0000The study provides a better understanding of how destination image impacts the way tourists perceive different information qualities on behavioral intentions, which suggests the ongoing complex nature of these human-technology relationships within the tourism realm.\u0000","PeriodicalId":507843,"journal":{"name":"Global Knowledge, Memory and Communication","volume":"49 3","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-08-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141919131","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-08-13DOI: 10.1108/gkmc-10-2023-0406
Tiplut Wann, Jiarlimon Khongtim
Purpose The aim of this study is to examine the availability, utilization and effectiveness of various information sources in enhancing the knowledge and practices of Lakadong turmeric farmers. Design/methodology/approach This study focuses on 125 Lakadong turmeric farmers in Myntkung and Biar villages, Meghalaya, India. A purposive sampling technique was used to select participants, ensuring the representation of various ages, experiences and agricultural practices. A mixed-methods approach was used, including structured interviews and focus group discussions, to gather information on the farmers. Findings The study found that most of the Lakadong turmeric farmers (35.2%) needed information on farming techniques and practices and 93.6% of farmers approached their friends, relatives or fellow farmers to access any information. For most farmers, 77 (62%) relied on word-of-mouth to get information. After using the information effectively and efficiently, most farmers (46.4%) agreed that there was an increase in Lakadong turmeric yields, improved crop quality and reduced pest infestation. Research limitations/implications The study highlights informational gaps in the agricultural sector, empowering farmers to explore alternative sources. It suggests that understanding farmers’ unique needs can improve agricultural extension agencies’ programs and resources. Policymakers should invest in digital literacy programs and regional information resources. The study also suggests integrating information literacy training into agricultural operations, fostering collaboration among farmers, institutions and information providers. The geographical indication tag on Lakadong turmeric can also empowers local communities by fostering economic opportunities through the promotion and protection of this prized spice. Originality/value Existing research tends to focus more broadly on agricultural information dissemination or other crops, leaving a notable gap in the literature regarding the unique informational needs and access challenges faced by Lakadong turmeric farmers.
{"title":"Farmers’ access to agricultural information sources: a study of Lakadong turmeric farmers","authors":"Tiplut Wann, Jiarlimon Khongtim","doi":"10.1108/gkmc-10-2023-0406","DOIUrl":"https://doi.org/10.1108/gkmc-10-2023-0406","url":null,"abstract":"\u0000Purpose\u0000The aim of this study is to examine the availability, utilization and effectiveness of various information sources in enhancing the knowledge and practices of Lakadong turmeric farmers.\u0000\u0000\u0000Design/methodology/approach\u0000This study focuses on 125 Lakadong turmeric farmers in Myntkung and Biar villages, Meghalaya, India. A purposive sampling technique was used to select participants, ensuring the representation of various ages, experiences and agricultural practices. A mixed-methods approach was used, including structured interviews and focus group discussions, to gather information on the farmers.\u0000\u0000\u0000Findings\u0000The study found that most of the Lakadong turmeric farmers (35.2%) needed information on farming techniques and practices and 93.6% of farmers approached their friends, relatives or fellow farmers to access any information. For most farmers, 77 (62%) relied on word-of-mouth to get information. After using the information effectively and efficiently, most farmers (46.4%) agreed that there was an increase in Lakadong turmeric yields, improved crop quality and reduced pest infestation.\u0000\u0000\u0000Research limitations/implications\u0000The study highlights informational gaps in the agricultural sector, empowering farmers to explore alternative sources. It suggests that understanding farmers’ unique needs can improve agricultural extension agencies’ programs and resources. Policymakers should invest in digital literacy programs and regional information resources. The study also suggests integrating information literacy training into agricultural operations, fostering collaboration among farmers, institutions and information providers. The geographical indication tag on Lakadong turmeric can also empowers local communities by fostering economic opportunities through the promotion and protection of this prized spice.\u0000\u0000\u0000Originality/value\u0000Existing research tends to focus more broadly on agricultural information dissemination or other crops, leaving a notable gap in the literature regarding the unique informational needs and access challenges faced by Lakadong turmeric farmers.\u0000","PeriodicalId":507843,"journal":{"name":"Global Knowledge, Memory and Communication","volume":"1 12","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-08-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141919495","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-08-13DOI: 10.1108/gkmc-03-2024-0148
M. A. Asyraff, Mohd Hafiz Hanafiah, Nur Adilah Md Zain, Ataul Karim Patwary
Purpose The purpose of this study is to investigate the mediating effect of perceived destination image attributes on the inter-relationship between online user-generated content’s information qualities (UGC) and tourists behavior by extending the Mehrabian and Russel’s stimulus-organism-response (SOR) model. Design/methodology/approach Based on the Malaysian tourism setting, a total of 255 valid responses from foreign inbound tourists were collected. Partial-least square-structural equation modeling (PLS-SEM) was used to test study hypotheses. Findings The PLS-SEM indirect path analysis confirms that cognitive image mediates the relationship between intrinsic information quality and behavioral intentions. Meanwhile, affective image significantly mediates the contextual information quality influence on behavioral intentions. Interestingly, however, this study found affective image mediated oppositely on the relationship between social information quality and behavioral intentions. Originality/value The study provides a better understanding of how destination image impacts the way tourists perceive different information qualities on behavioral intentions, which suggests the ongoing complex nature of these human-technology relationships within the tourism realm.
{"title":"Understanding Malaysia’s perceived destination image formation through online user-generated content information qualities","authors":"M. A. Asyraff, Mohd Hafiz Hanafiah, Nur Adilah Md Zain, Ataul Karim Patwary","doi":"10.1108/gkmc-03-2024-0148","DOIUrl":"https://doi.org/10.1108/gkmc-03-2024-0148","url":null,"abstract":"Purpose\u0000The purpose of this study is to investigate the mediating effect of perceived destination image attributes on the inter-relationship between online user-generated content’s information qualities (UGC) and tourists behavior by extending the Mehrabian and Russel’s stimulus-organism-response (SOR) model.\u0000\u0000Design/methodology/approach\u0000Based on the Malaysian tourism setting, a total of 255 valid responses from foreign inbound tourists were collected. Partial-least square-structural equation modeling (PLS-SEM) was used to test study hypotheses.\u0000\u0000Findings\u0000The PLS-SEM indirect path analysis confirms that cognitive image mediates the relationship between intrinsic information quality and behavioral intentions. Meanwhile, affective image significantly mediates the contextual information quality influence on behavioral intentions. Interestingly, however, this study found affective image mediated oppositely on the relationship between social information quality and behavioral intentions.\u0000\u0000Originality/value\u0000The study provides a better understanding of how destination image impacts the way tourists perceive different information qualities on behavioral intentions, which suggests the ongoing complex nature of these human-technology relationships within the tourism realm.\u0000","PeriodicalId":507843,"journal":{"name":"Global Knowledge, Memory and Communication","volume":"13 16","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-08-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141919628","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-08-13DOI: 10.1108/gkmc-10-2023-0406
Tiplut Wann, Jiarlimon Khongtim
Purpose The aim of this study is to examine the availability, utilization and effectiveness of various information sources in enhancing the knowledge and practices of Lakadong turmeric farmers. Design/methodology/approach This study focuses on 125 Lakadong turmeric farmers in Myntkung and Biar villages, Meghalaya, India. A purposive sampling technique was used to select participants, ensuring the representation of various ages, experiences and agricultural practices. A mixed-methods approach was used, including structured interviews and focus group discussions, to gather information on the farmers. Findings The study found that most of the Lakadong turmeric farmers (35.2%) needed information on farming techniques and practices and 93.6% of farmers approached their friends, relatives or fellow farmers to access any information. For most farmers, 77 (62%) relied on word-of-mouth to get information. After using the information effectively and efficiently, most farmers (46.4%) agreed that there was an increase in Lakadong turmeric yields, improved crop quality and reduced pest infestation. Research limitations/implications The study highlights informational gaps in the agricultural sector, empowering farmers to explore alternative sources. It suggests that understanding farmers’ unique needs can improve agricultural extension agencies’ programs and resources. Policymakers should invest in digital literacy programs and regional information resources. The study also suggests integrating information literacy training into agricultural operations, fostering collaboration among farmers, institutions and information providers. The geographical indication tag on Lakadong turmeric can also empowers local communities by fostering economic opportunities through the promotion and protection of this prized spice. Originality/value Existing research tends to focus more broadly on agricultural information dissemination or other crops, leaving a notable gap in the literature regarding the unique informational needs and access challenges faced by Lakadong turmeric farmers.
{"title":"Farmers’ access to agricultural information sources: a study of Lakadong turmeric farmers","authors":"Tiplut Wann, Jiarlimon Khongtim","doi":"10.1108/gkmc-10-2023-0406","DOIUrl":"https://doi.org/10.1108/gkmc-10-2023-0406","url":null,"abstract":"\u0000Purpose\u0000The aim of this study is to examine the availability, utilization and effectiveness of various information sources in enhancing the knowledge and practices of Lakadong turmeric farmers.\u0000\u0000\u0000Design/methodology/approach\u0000This study focuses on 125 Lakadong turmeric farmers in Myntkung and Biar villages, Meghalaya, India. A purposive sampling technique was used to select participants, ensuring the representation of various ages, experiences and agricultural practices. A mixed-methods approach was used, including structured interviews and focus group discussions, to gather information on the farmers.\u0000\u0000\u0000Findings\u0000The study found that most of the Lakadong turmeric farmers (35.2%) needed information on farming techniques and practices and 93.6% of farmers approached their friends, relatives or fellow farmers to access any information. For most farmers, 77 (62%) relied on word-of-mouth to get information. After using the information effectively and efficiently, most farmers (46.4%) agreed that there was an increase in Lakadong turmeric yields, improved crop quality and reduced pest infestation.\u0000\u0000\u0000Research limitations/implications\u0000The study highlights informational gaps in the agricultural sector, empowering farmers to explore alternative sources. It suggests that understanding farmers’ unique needs can improve agricultural extension agencies’ programs and resources. Policymakers should invest in digital literacy programs and regional information resources. The study also suggests integrating information literacy training into agricultural operations, fostering collaboration among farmers, institutions and information providers. The geographical indication tag on Lakadong turmeric can also empowers local communities by fostering economic opportunities through the promotion and protection of this prized spice.\u0000\u0000\u0000Originality/value\u0000Existing research tends to focus more broadly on agricultural information dissemination or other crops, leaving a notable gap in the literature regarding the unique informational needs and access challenges faced by Lakadong turmeric farmers.\u0000","PeriodicalId":507843,"journal":{"name":"Global Knowledge, Memory and Communication","volume":"53 11","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-08-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141918981","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-08-12DOI: 10.1108/gkmc-10-2023-0403
M. Bashir, M. M. Naqshbandi
Purpose The research on sustainable business model innovation (SBMI) has seen a surge over the years. However, despite the surge, the literature on the antecedents of SBMI is still at a budding stage. Therefore, the purpose of this paper is to expand the literature on SBMI by investigating the influence of managerial ties on SBMI. Design/methodology/approach Data were collected from 200 SMEs in Saudi Arabia to test the conceptual model, which was analysed using structural equation modelling. Findings The findings highlighted the significance of managerial ties in promoting SBMI. Furthermore, the findings highlighted that managerial ties might not optimally result in SBMI uncles channelized through absorptive capacity. However, the findings could not confirm the moderating role of strategic flexibility. Practical implications The findings from this study have implications for SME owners, recommending that these firms develop managerial ties and absorptive capacities to realize the benefits of SBMI. Originality/value To the best of the authors’ knowledge, this study is one of the first to highlight the significance of managerial ties in promoting SBMI from an emerging market perspective.
{"title":"How managerial ties support sustainable business model innovation: the role of absorptive capacity and strategic flexibility","authors":"M. Bashir, M. M. Naqshbandi","doi":"10.1108/gkmc-10-2023-0403","DOIUrl":"https://doi.org/10.1108/gkmc-10-2023-0403","url":null,"abstract":"Purpose\u0000The research on sustainable business model innovation (SBMI) has seen a surge over the years. However, despite the surge, the literature on the antecedents of SBMI is still at a budding stage. Therefore, the purpose of this paper is to expand the literature on SBMI by investigating the influence of managerial ties on SBMI.\u0000\u0000Design/methodology/approach\u0000Data were collected from 200 SMEs in Saudi Arabia to test the conceptual model, which was analysed using structural equation modelling.\u0000\u0000Findings\u0000The findings highlighted the significance of managerial ties in promoting SBMI. Furthermore, the findings highlighted that managerial ties might not optimally result in SBMI uncles channelized through absorptive capacity. However, the findings could not confirm the moderating role of strategic flexibility.\u0000\u0000Practical implications\u0000The findings from this study have implications for SME owners, recommending that these firms develop managerial ties and absorptive capacities to realize the benefits of SBMI.\u0000\u0000Originality/value\u0000To the best of the authors’ knowledge, this study is one of the first to highlight the significance of managerial ties in promoting SBMI from an emerging market perspective.\u0000","PeriodicalId":507843,"journal":{"name":"Global Knowledge, Memory and Communication","volume":"6 9","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-08-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141919933","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-08-12DOI: 10.1108/gkmc-10-2023-0403
M. Bashir, M. M. Naqshbandi
Purpose The research on sustainable business model innovation (SBMI) has seen a surge over the years. However, despite the surge, the literature on the antecedents of SBMI is still at a budding stage. Therefore, the purpose of this paper is to expand the literature on SBMI by investigating the influence of managerial ties on SBMI. Design/methodology/approach Data were collected from 200 SMEs in Saudi Arabia to test the conceptual model, which was analysed using structural equation modelling. Findings The findings highlighted the significance of managerial ties in promoting SBMI. Furthermore, the findings highlighted that managerial ties might not optimally result in SBMI uncles channelized through absorptive capacity. However, the findings could not confirm the moderating role of strategic flexibility. Practical implications The findings from this study have implications for SME owners, recommending that these firms develop managerial ties and absorptive capacities to realize the benefits of SBMI. Originality/value To the best of the authors’ knowledge, this study is one of the first to highlight the significance of managerial ties in promoting SBMI from an emerging market perspective.
{"title":"How managerial ties support sustainable business model innovation: the role of absorptive capacity and strategic flexibility","authors":"M. Bashir, M. M. Naqshbandi","doi":"10.1108/gkmc-10-2023-0403","DOIUrl":"https://doi.org/10.1108/gkmc-10-2023-0403","url":null,"abstract":"Purpose\u0000The research on sustainable business model innovation (SBMI) has seen a surge over the years. However, despite the surge, the literature on the antecedents of SBMI is still at a budding stage. Therefore, the purpose of this paper is to expand the literature on SBMI by investigating the influence of managerial ties on SBMI.\u0000\u0000Design/methodology/approach\u0000Data were collected from 200 SMEs in Saudi Arabia to test the conceptual model, which was analysed using structural equation modelling.\u0000\u0000Findings\u0000The findings highlighted the significance of managerial ties in promoting SBMI. Furthermore, the findings highlighted that managerial ties might not optimally result in SBMI uncles channelized through absorptive capacity. However, the findings could not confirm the moderating role of strategic flexibility.\u0000\u0000Practical implications\u0000The findings from this study have implications for SME owners, recommending that these firms develop managerial ties and absorptive capacities to realize the benefits of SBMI.\u0000\u0000Originality/value\u0000To the best of the authors’ knowledge, this study is one of the first to highlight the significance of managerial ties in promoting SBMI from an emerging market perspective.\u0000","PeriodicalId":507843,"journal":{"name":"Global Knowledge, Memory and Communication","volume":"21 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-08-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141919167","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-08-12DOI: 10.1108/gkmc-12-2023-0476
Amos Shibambu, M. Ngoepe
Purpose This study aims to explore how service delivery can be enhanced through digital transformation in the public sector in South Africa. Design/methodology/approach This case study used a qualitative research approach to obtain data through semi-structured interviews. The units of analysis were made up of individual professionals limited to purposive sampling to select chief information officers, investigators and administrative officers from national government departments and state-owned enterprises. The collected data from 12 participants was thematically analysed. The findings revealed that the government lacks legislation and strategy for digital transformation, leading to inconsistent implementation of digital transformation that enhances service delivery in the public sector of South Africa. Findings The findings revealed that the government lacks legislation and strategy for digital transformation, leading to inconsistent implementation of digital transformation that enhances service delivery in the public sector of South Africa. Research limitations/implications The study was limited to the public sector of South Africa; however, its recommendations are applicable to all organisations that need to provide their services using digital transformation. Practical implications Practically, the implications of this study will serve as a resourceful benchmark for the public sector and other organisations. Social implications Socially, the implications of this study ensure proper implementation of its recommendations to enhance service delivery in the public sector and other organisations. Originality/value Regarding the value that this study brings, it proposes an amendment of the current legislative framework in favour of one that covers digital transformation, which has become dominant in today’s enhanced provision of service delivery.
{"title":"Enhancing service delivery through digital transformation in the public sector in South Africa","authors":"Amos Shibambu, M. Ngoepe","doi":"10.1108/gkmc-12-2023-0476","DOIUrl":"https://doi.org/10.1108/gkmc-12-2023-0476","url":null,"abstract":"Purpose\u0000This study aims to explore how service delivery can be enhanced through digital transformation in the public sector in South Africa.\u0000\u0000Design/methodology/approach\u0000This case study used a qualitative research approach to obtain data through semi-structured interviews. The units of analysis were made up of individual professionals limited to purposive sampling to select chief information officers, investigators and administrative officers from national government departments and state-owned enterprises. The collected data from 12 participants was thematically analysed. The findings revealed that the government lacks legislation and strategy for digital transformation, leading to inconsistent implementation of digital transformation that enhances service delivery in the public sector of South Africa.\u0000\u0000Findings\u0000The findings revealed that the government lacks legislation and strategy for digital transformation, leading to inconsistent implementation of digital transformation that enhances service delivery in the public sector of South Africa.\u0000\u0000Research limitations/implications\u0000The study was limited to the public sector of South Africa; however, its recommendations are applicable to all organisations that need to provide their services using digital transformation.\u0000\u0000Practical implications\u0000Practically, the implications of this study will serve as a resourceful benchmark for the public sector and other organisations.\u0000\u0000Social implications\u0000Socially, the implications of this study ensure proper implementation of its recommendations to enhance service delivery in the public sector and other organisations.\u0000\u0000Originality/value\u0000Regarding the value that this study brings, it proposes an amendment of the current legislative framework in favour of one that covers digital transformation, which has become dominant in today’s enhanced provision of service delivery.\u0000","PeriodicalId":507843,"journal":{"name":"Global Knowledge, Memory and Communication","volume":"9 37","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-08-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141919358","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-08-12DOI: 10.1108/gkmc-03-2024-0169
R. Karim, Md karim Rabiul, Sunehla Tahrin, Sayed Mohammed Arfat
Purpose This study aims to examine how hotel customer relationship management (CRM) practices affect tourist behavioural loyalty. This study also investigates the relationship quality (trust and satisfaction) as a mediator between CRM practices and tourist behavioural loyalty in Bangladesh’s hotel sector. Design/methodology/approach Data was collected through a survey using a standardized questionnaire that used a five-point Likert scale. A total of 411 respondents were selected using a convenient sampling method. The data was analysed and interpreted using Smart-PLS. Findings Relationship quality (both trust and satisfaction) partially mediates the relationship between hotel CRM practices and tourist behavioural loyalty in the hospitality industry. Practical implications The Bangladeshi hotel management can use the outcomes of this study to enhance tourist loyalty by implementing and maintaining better CRM features in the hotel. Originality/value The unique contribution to the hotel industry of Bangladesh is the role of relationship quality, which includes trust and customer satisfaction, as a mediator between hotel CRM practices and traveller behavioural loyalty.
{"title":"The nexus between CRM and behavioural loyalty in hotel sector: the mediating role of relationship quality (trust and satisfaction)","authors":"R. Karim, Md karim Rabiul, Sunehla Tahrin, Sayed Mohammed Arfat","doi":"10.1108/gkmc-03-2024-0169","DOIUrl":"https://doi.org/10.1108/gkmc-03-2024-0169","url":null,"abstract":"\u0000Purpose\u0000This study aims to examine how hotel customer relationship management (CRM) practices affect tourist behavioural loyalty. This study also investigates the relationship quality (trust and satisfaction) as a mediator between CRM practices and tourist behavioural loyalty in Bangladesh’s hotel sector.\u0000\u0000\u0000Design/methodology/approach\u0000Data was collected through a survey using a standardized questionnaire that used a five-point Likert scale. A total of 411 respondents were selected using a convenient sampling method. The data was analysed and interpreted using Smart-PLS.\u0000\u0000\u0000Findings\u0000Relationship quality (both trust and satisfaction) partially mediates the relationship between hotel CRM practices and tourist behavioural loyalty in the hospitality industry.\u0000\u0000\u0000Practical implications\u0000The Bangladeshi hotel management can use the outcomes of this study to enhance tourist loyalty by implementing and maintaining better CRM features in the hotel.\u0000\u0000\u0000Originality/value\u0000The unique contribution to the hotel industry of Bangladesh is the role of relationship quality, which includes trust and customer satisfaction, as a mediator between hotel CRM practices and traveller behavioural loyalty.\u0000","PeriodicalId":507843,"journal":{"name":"Global Knowledge, Memory and Communication","volume":"5 22","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-08-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141919939","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-08-12DOI: 10.1108/gkmc-12-2023-0508
Subhan Afifi, Aris Yaman, I. Bakti, S. Sumaedi
Purpose This study aims to conduct a bibliometric assessment of existing literature in the fields of health communication and social media in the Asian context. Design/methodology/approach Using 265 Scopus-indexed papers, a comprehensive bibliometric study was performed, incorporating both performance and science mapping analyses. Findings The results reveal an increasing trend in the publication of this topic. This study also identified the top author, country, articles and author collaboration clusters. Four primary themes emerged from the publications: “Papillomavirus” and “the COVID-19 pandemic” were categorized as niche themes; “gender and cohort” was identified as a basic theme; and “behavioral intention” was classified as an emerging or declining theme. These can serve as the foundations for future research directions. Research limitations/implications This research used only the Scopus database as its data source. However, future bibliometric research could investigate other databases. Practical implications This paper has practical implications for researchers, health communication managers, government and policymakers. It provides valuable information that can guide researchers in conducting new studies, fostering collaborations and conducting further bibliometric analyses. Health communication managers can use this paper to design and manage social media-based health communication programs. The government could leverage these findings to support evidence-based policy implementation in the field of health communication. Originality/value This study, to the best of the authors’ knowledge, marks the first bibliometric analysis focused on the literature in the field of health communication and social media in the Asian context.
{"title":"Health communication and social media: Asian perspective","authors":"Subhan Afifi, Aris Yaman, I. Bakti, S. Sumaedi","doi":"10.1108/gkmc-12-2023-0508","DOIUrl":"https://doi.org/10.1108/gkmc-12-2023-0508","url":null,"abstract":"Purpose\u0000This study aims to conduct a bibliometric assessment of existing literature in the fields of health communication and social media in the Asian context.\u0000\u0000Design/methodology/approach\u0000Using 265 Scopus-indexed papers, a comprehensive bibliometric study was performed, incorporating both performance and science mapping analyses.\u0000\u0000Findings\u0000The results reveal an increasing trend in the publication of this topic. This study also identified the top author, country, articles and author collaboration clusters. Four primary themes emerged from the publications: “Papillomavirus” and “the COVID-19 pandemic” were categorized as niche themes; “gender and cohort” was identified as a basic theme; and “behavioral intention” was classified as an emerging or declining theme. These can serve as the foundations for future research directions.\u0000\u0000Research limitations/implications\u0000This research used only the Scopus database as its data source. However, future bibliometric research could investigate other databases.\u0000\u0000Practical implications\u0000This paper has practical implications for researchers, health communication managers, government and policymakers. It provides valuable information that can guide researchers in conducting new studies, fostering collaborations and conducting further bibliometric analyses. Health communication managers can use this paper to design and manage social media-based health communication programs. The government could leverage these findings to support evidence-based policy implementation in the field of health communication.\u0000\u0000Originality/value\u0000This study, to the best of the authors’ knowledge, marks the first bibliometric analysis focused on the literature in the field of health communication and social media in the Asian context.\u0000","PeriodicalId":507843,"journal":{"name":"Global Knowledge, Memory and Communication","volume":"6 15","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-08-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141919929","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-08-12DOI: 10.1108/gkmc-12-2023-0476
Amos Shibambu, M. Ngoepe
Purpose This study aims to explore how service delivery can be enhanced through digital transformation in the public sector in South Africa. Design/methodology/approach This case study used a qualitative research approach to obtain data through semi-structured interviews. The units of analysis were made up of individual professionals limited to purposive sampling to select chief information officers, investigators and administrative officers from national government departments and state-owned enterprises. The collected data from 12 participants was thematically analysed. The findings revealed that the government lacks legislation and strategy for digital transformation, leading to inconsistent implementation of digital transformation that enhances service delivery in the public sector of South Africa. Findings The findings revealed that the government lacks legislation and strategy for digital transformation, leading to inconsistent implementation of digital transformation that enhances service delivery in the public sector of South Africa. Research limitations/implications The study was limited to the public sector of South Africa; however, its recommendations are applicable to all organisations that need to provide their services using digital transformation. Practical implications Practically, the implications of this study will serve as a resourceful benchmark for the public sector and other organisations. Social implications Socially, the implications of this study ensure proper implementation of its recommendations to enhance service delivery in the public sector and other organisations. Originality/value Regarding the value that this study brings, it proposes an amendment of the current legislative framework in favour of one that covers digital transformation, which has become dominant in today’s enhanced provision of service delivery.
{"title":"Enhancing service delivery through digital transformation in the public sector in South Africa","authors":"Amos Shibambu, M. Ngoepe","doi":"10.1108/gkmc-12-2023-0476","DOIUrl":"https://doi.org/10.1108/gkmc-12-2023-0476","url":null,"abstract":"Purpose\u0000This study aims to explore how service delivery can be enhanced through digital transformation in the public sector in South Africa.\u0000\u0000Design/methodology/approach\u0000This case study used a qualitative research approach to obtain data through semi-structured interviews. The units of analysis were made up of individual professionals limited to purposive sampling to select chief information officers, investigators and administrative officers from national government departments and state-owned enterprises. The collected data from 12 participants was thematically analysed. The findings revealed that the government lacks legislation and strategy for digital transformation, leading to inconsistent implementation of digital transformation that enhances service delivery in the public sector of South Africa.\u0000\u0000Findings\u0000The findings revealed that the government lacks legislation and strategy for digital transformation, leading to inconsistent implementation of digital transformation that enhances service delivery in the public sector of South Africa.\u0000\u0000Research limitations/implications\u0000The study was limited to the public sector of South Africa; however, its recommendations are applicable to all organisations that need to provide their services using digital transformation.\u0000\u0000Practical implications\u0000Practically, the implications of this study will serve as a resourceful benchmark for the public sector and other organisations.\u0000\u0000Social implications\u0000Socially, the implications of this study ensure proper implementation of its recommendations to enhance service delivery in the public sector and other organisations.\u0000\u0000Originality/value\u0000Regarding the value that this study brings, it proposes an amendment of the current legislative framework in favour of one that covers digital transformation, which has become dominant in today’s enhanced provision of service delivery.\u0000","PeriodicalId":507843,"journal":{"name":"Global Knowledge, Memory and Communication","volume":"33 11","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-08-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141919012","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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