Pub Date : 2026-02-01Epub Date: 2025-10-02DOI: 10.1177/10775587251372267
Eric T Roberts, Eliza Macneal, Kenton J Johnston, José F Figueroa
Medicare and Medicaid are separate programs that together cover 13 million low-income older adults and people with disabilities, known as dual-eligible individuals. Concern about a lack of coordination across Medicare and Medicaid has prompted the development of Integrated Care Programs (ICPs). Although the primary goal of ICPs is to coordinate financing and care across Medicare and Medicaid, ICPs may also influence whether low-income individuals obtain or keep Medicaid. We evaluated whether the rollout of Medicare-Medicaid Plans (MMPs)-one of the largest ICPs-was associated with changes in Medicaid take-up and retention among Medicare beneficiaries residing in high-poverty zip codes. Using a stacked difference-in-differences design and variation in MMP rollouts across nine states, we found no evidence that MMPs increased monthly or continuous Medicaid enrollment in this population. These findings highlight the need for focused policies to address Medicaid enrollment gaps among low-income Medicare beneficiaries, which could complement broader integration efforts.
{"title":"Effects of Dual-Eligible Integrated Care Plans on Medicaid Enrollment and Retention: Evidence From the Implementation of Medicare-Medicaid Plans.","authors":"Eric T Roberts, Eliza Macneal, Kenton J Johnston, José F Figueroa","doi":"10.1177/10775587251372267","DOIUrl":"10.1177/10775587251372267","url":null,"abstract":"<p><p>Medicare and Medicaid are separate programs that together cover 13 million low-income older adults and people with disabilities, known as dual-eligible individuals. Concern about a lack of coordination across Medicare and Medicaid has prompted the development of Integrated Care Programs (ICPs). Although the primary goal of ICPs is to coordinate financing and care across Medicare and Medicaid, ICPs may also influence whether low-income individuals obtain or keep Medicaid. We evaluated whether the rollout of Medicare-Medicaid Plans (MMPs)-one of the largest ICPs-was associated with changes in Medicaid take-up and retention among Medicare beneficiaries residing in high-poverty zip codes. Using a stacked difference-in-differences design and variation in MMP rollouts across nine states, we found no evidence that MMPs increased monthly or continuous Medicaid enrollment in this population. These findings highlight the need for focused policies to address Medicaid enrollment gaps among low-income Medicare beneficiaries, which could complement broader integration efforts.</p>","PeriodicalId":51127,"journal":{"name":"Medical Care Research and Review","volume":" ","pages":"20-32"},"PeriodicalIF":2.2,"publicationDate":"2026-02-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC12759090/pdf/","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145208279","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"医学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2026-02-01Epub Date: 2025-05-31DOI: 10.1177/10775587251339935
Calvin A Ackley
This article studies the determinants and consequences of low-cost provider use for lab tests. Using all-payer claims data, I measure price variation across lab providers and link individual tests to referring providers, primary care providers, and clinician-hospital ownership information. I find that independent labs are 70% to 80% less expensive than hospital-based facilities, highlighting a path for considerable potential savings. Referring providers are overwhelmingly the strongest determinant of per-lab spending and hospital-based use, explaining 73% of the explained variance in site of care. Switching from a bottom-quintile independent-lab referrer to one in the top quintile is associated with a 39% drop in spending per test. Vertically integrated providers are less likely to be associated with independent lab use and are instead associated with higher spending per test. These findings suggest that clinician relationships, referral dynamics, and vertical integration are critical determinants of spending and site of care.
{"title":"Determinants of Low-Cost Provider Use: Evidence From Lab Tests.","authors":"Calvin A Ackley","doi":"10.1177/10775587251339935","DOIUrl":"10.1177/10775587251339935","url":null,"abstract":"<p><p>This article studies the determinants and consequences of low-cost provider use for lab tests. Using all-payer claims data, I measure price variation across lab providers and link individual tests to referring providers, primary care providers, and clinician-hospital ownership information. I find that independent labs are 70% to 80% less expensive than hospital-based facilities, highlighting a path for considerable potential savings. Referring providers are overwhelmingly the strongest determinant of per-lab spending and hospital-based use, explaining 73% of the explained variance in site of care. Switching from a bottom-quintile independent-lab referrer to one in the top quintile is associated with a 39% drop in spending per test. Vertically integrated providers are less likely to be associated with independent lab use and are instead associated with higher spending per test. These findings suggest that clinician relationships, referral dynamics, and vertical integration are critical determinants of spending and site of care.</p>","PeriodicalId":51127,"journal":{"name":"Medical Care Research and Review","volume":" ","pages":"44-54"},"PeriodicalIF":2.2,"publicationDate":"2026-02-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144192496","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"医学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2026-02-01Epub Date: 2025-10-26DOI: 10.1177/10775587251381534
Xiao Joyce Wang, Fangli Geng, Cyrus M Kosar, Christopher M Santostefano, David C Grabowski, Momotazur Rahman
Medicare and Medicaid dual-eligible beneficiaries (i.e., dual eligibles) have complex care needs and often experience poor outcomes in skilled nursing facilities (SNFs). The newly implemented patient-driven payment model (PDPM) changed SNFs' postacute care delivery model and may differentially impact dual eligibles. This study describes the trend breaks due to the PDPM on therapy use, patient outcomes, SNF expenditures, and postacute care use, by dual eligibility status. We utilized health care administrative data and regression discontinuity analysis to examine the change in outcomes among 2 million SNF beneficiaries. We found that dual eligibles experienced greater increases in SNF expenditures than Medicare-only beneficiaries ($771.4 vs. $418.5). No meaningful differences were observed in the change in quality or postacute care use patterns. The increase in SNF expenditure could be due to upcoding or comorbidities not accounted for previously. Our results illustrate the heterogeneous effects of the PDPM.
{"title":"Association Between the Patient-Driven Payment Model and Therapy Use, Patient Outcomes, SNF Expenditures, and Postacute Care Use Among Skilled Nursing Facility Beneficiaries by Dual Eligibility.","authors":"Xiao Joyce Wang, Fangli Geng, Cyrus M Kosar, Christopher M Santostefano, David C Grabowski, Momotazur Rahman","doi":"10.1177/10775587251381534","DOIUrl":"10.1177/10775587251381534","url":null,"abstract":"<p><p>Medicare and Medicaid dual-eligible beneficiaries (i.e., dual eligibles) have complex care needs and often experience poor outcomes in skilled nursing facilities (SNFs). The newly implemented patient-driven payment model (PDPM) changed SNFs' postacute care delivery model and may differentially impact dual eligibles. This study describes the trend breaks due to the PDPM on therapy use, patient outcomes, SNF expenditures, and postacute care use, by dual eligibility status. We utilized health care administrative data and regression discontinuity analysis to examine the change in outcomes among 2 million SNF beneficiaries. We found that dual eligibles experienced greater increases in SNF expenditures than Medicare-only beneficiaries ($771.4 vs. $418.5). No meaningful differences were observed in the change in quality or postacute care use patterns. The increase in SNF expenditure could be due to upcoding or comorbidities not accounted for previously. Our results illustrate the heterogeneous effects of the PDPM.</p>","PeriodicalId":51127,"journal":{"name":"Medical Care Research and Review","volume":" ","pages":"33-43"},"PeriodicalIF":2.2,"publicationDate":"2026-02-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145373310","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"医学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2026-02-01Epub Date: 2025-05-08DOI: 10.1177/10775587251325914
David J Nyweide
Health care providers participating in five accountable care organization (ACO) models designed, implemented, and evaluated by the Innovation Center at the Centers for Medicare & Medicaid Services have cared for almost six million fee-for-service Medicare patients over the past decade. This systematic review summarizes the features and performance of these ACO models, capturing five major themes arising from their evaluation reports: spending performance by ACO organization type; the role of management companies in ACO structure and performance; financial risk and ACO participation; clinician incentives, waivers, and payment mechanisms; and patient engagement with ACOs. In difference-in-differences analyses, these 214 ACOs lowered spending by an estimated $2.8 billion, or $316.9 million after accounting for shared savings payouts derived from benchmarks, with no evident decrements in quality of care. ACOs' challenge in ongoing and future ACO models is to apply their accrued experience to reduce spending and improve quality within a fee-for-service payment system.
{"title":"The First Decade of ACO Model Evaluations in the Medicare Program: A Systematic Review.","authors":"David J Nyweide","doi":"10.1177/10775587251325914","DOIUrl":"10.1177/10775587251325914","url":null,"abstract":"<p><p>Health care providers participating in five accountable care organization (ACO) models designed, implemented, and evaluated by the Innovation Center at the Centers for Medicare & Medicaid Services have cared for almost six million fee-for-service Medicare patients over the past decade. This systematic review summarizes the features and performance of these ACO models, capturing five major themes arising from their evaluation reports: spending performance by ACO organization type; the role of management companies in ACO structure and performance; financial risk and ACO participation; clinician incentives, waivers, and payment mechanisms; and patient engagement with ACOs. In difference-in-differences analyses, these 214 ACOs lowered spending by an estimated $2.8 billion, or $316.9 million after accounting for shared savings payouts derived from benchmarks, with no evident decrements in quality of care. ACOs' challenge in ongoing and future ACO models is to apply their accrued experience to reduce spending and improve quality within a fee-for-service payment system.</p>","PeriodicalId":51127,"journal":{"name":"Medical Care Research and Review","volume":" ","pages":"3-19"},"PeriodicalIF":2.2,"publicationDate":"2026-02-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144055160","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"医学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2026-02-01Epub Date: 2025-08-02DOI: 10.1177/10775587251360058
{"title":"Erratum.","authors":"","doi":"10.1177/10775587251360058","DOIUrl":"10.1177/10775587251360058","url":null,"abstract":"","PeriodicalId":51127,"journal":{"name":"Medical Care Research and Review","volume":" ","pages":"67"},"PeriodicalIF":2.2,"publicationDate":"2026-02-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144769272","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"医学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2026-02-01Epub Date: 2025-08-04DOI: 10.1177/10775587251356369
Kevin T Stroupe, Talar Markossian, Bella Etingen, Timothy P Hogan, Beverly Gonzalez, Charlesnika T Evans, Katie J Suda, Chad Osteen, Ibuola Kale, Zhiping Huo, Dolores Ippolito, Muriel Burk, Francesca Cunningham, Bridget M Smith
In February 2017, the Department of Veterans Affairs (VA) restructured outpatient medication copayments, creating three medication tiers comparable with private-sector value-based insurance designs (with copayments: US$5, US$8, US$11 per 30-day supply for Tiers 1-3, respectively); however, Veteran medication management experiences have not been assessed following this change. We invited a random sample of Veterans with chronic conditions (e.g., diabetes, hypertension) who utilized VA services to complete a mailed survey about VA and non-VA pharmacy use and medication management experiences following this restructuring. There were 2,884 respondents (29% response rate). Veterans with the lowest proportion of medications from Tier 1 after the restructuring had the highest predicted probability of non-VA pharmacy use from regression analyses. Among respondents subject to VA copayments, 27% reported being better able to afford medications after the restructuring. However, 29% reported worrying about paying for medications, and 18% reported making tradeoffs (e.g., spending less on utilities, food) to pay for prescriptions.
{"title":"Association of VA Medication Copayment Restructuring With Pharmacy Use, Medication Costs, and Financial Burden of Medications.","authors":"Kevin T Stroupe, Talar Markossian, Bella Etingen, Timothy P Hogan, Beverly Gonzalez, Charlesnika T Evans, Katie J Suda, Chad Osteen, Ibuola Kale, Zhiping Huo, Dolores Ippolito, Muriel Burk, Francesca Cunningham, Bridget M Smith","doi":"10.1177/10775587251356369","DOIUrl":"10.1177/10775587251356369","url":null,"abstract":"<p><p>In February 2017, the Department of Veterans Affairs (VA) restructured outpatient medication copayments, creating three medication tiers comparable with private-sector value-based insurance designs (with copayments: US$5, US$8, US$11 per 30-day supply for Tiers 1-3, respectively); however, Veteran medication management experiences have not been assessed following this change. We invited a random sample of Veterans with chronic conditions (e.g., diabetes, hypertension) who utilized VA services to complete a mailed survey about VA and non-VA pharmacy use and medication management experiences following this restructuring. There were 2,884 respondents (29% response rate). Veterans with the lowest proportion of medications from Tier 1 after the restructuring had the highest predicted probability of non-VA pharmacy use from regression analyses. Among respondents subject to VA copayments, 27% reported being better able to afford medications after the restructuring. However, 29% reported worrying about paying for medications, and 18% reported making tradeoffs (e.g., spending less on utilities, food) to pay for prescriptions.</p>","PeriodicalId":51127,"journal":{"name":"Medical Care Research and Review","volume":" ","pages":"55-66"},"PeriodicalIF":2.2,"publicationDate":"2026-02-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144776834","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"医学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2026-01-30DOI: 10.1177/10775587251413444
Denise M Hynes, Alex Hickok, Holly McCready, Meike Niederhausen, Mazhgan Rowneki, Diana J Govier, Sara J Singer, Kristina M Cordasco, Christopher G Slatore, Matthew L Maciejewski, Kathryn McDonald, Lisa Perla, Abby Moss
Research shows care coordination contributes to integrated care experiences. Yet evidence from system-level initiatives is lacking. Using a survey of Veterans Health Administration (VHA) patients linked with clinical records, this nonrandomized, cross-sectional study compares perceived care integration among patients at high risk of hospitalization or mortality who did and did not receive care coordination services at 31 VHA sites during early implementation of a national initiative. Six validated dimensions included: knowledge about patient's medical history among staff, providers, and specialists; provider support for self-directed care and for medication adherence and home care; and test results communication. Among 714 respondents, 48% had received care coordination services, 78% were 65 or older, and 95% were male. Regression models suggest little association between receipt of care coordination and perceived care integration. Implementation monitoring followed by responsive adaptations may be needed to boost patient perceptions of care integration.
{"title":"Patient Perspectives of Care Integration During Early Implementation of a Care Coordination Initiative.","authors":"Denise M Hynes, Alex Hickok, Holly McCready, Meike Niederhausen, Mazhgan Rowneki, Diana J Govier, Sara J Singer, Kristina M Cordasco, Christopher G Slatore, Matthew L Maciejewski, Kathryn McDonald, Lisa Perla, Abby Moss","doi":"10.1177/10775587251413444","DOIUrl":"https://doi.org/10.1177/10775587251413444","url":null,"abstract":"<p><p>Research shows care coordination contributes to integrated care experiences. Yet evidence from system-level initiatives is lacking. Using a survey of Veterans Health Administration (VHA) patients linked with clinical records, this nonrandomized, cross-sectional study compares perceived care integration among patients at high risk of hospitalization or mortality who did and did not receive care coordination services at 31 VHA sites during early implementation of a national initiative. Six validated dimensions included: knowledge about patient's medical history among staff, providers, and specialists; provider support for self-directed care and for medication adherence and home care; and test results communication. Among 714 respondents, 48% had received care coordination services, 78% were 65 or older, and 95% were male. Regression models suggest little association between receipt of care coordination and perceived care integration. Implementation monitoring followed by responsive adaptations may be needed to boost patient perceptions of care integration.</p>","PeriodicalId":51127,"journal":{"name":"Medical Care Research and Review","volume":" ","pages":"10775587251413444"},"PeriodicalIF":2.2,"publicationDate":"2026-01-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"146094841","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"医学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2025-12-31DOI: 10.1177/10775587251400535
Asa Hartman, Danielle Duran, Isabella Ratto, Gary J Young, Brady Post
Hospital-physician vertical integration has become a defining feature of the health care landscape. While some evidence exists regarding integration's effect on clinical outcomes, little has examined patient-reported experience. We used the 2021 Medicare Current Beneficiary Survey, constructing psychometric scales of care coordination and quality, communication, and accessibility from survey responses. We analyzed how patient experience with each scale differed by the proportion of care received from integrated physicians, adjusting for patients' characteristics. Integrated care was significantly and positively associated with patients' perceptions of coordination and quality. This relationship was driven by patients with high clinical complexity, with effects twice as large as for patients with low clinical complexity. However, integrated care was not significantly associated with communication or accessibility. These findings suggest a nuanced relationship between integration and patient experience. Policymakers, who often discuss integration in terms of outcomes and affordability, should also consider ways in which it shapes patients' experiences.
{"title":"Patient Perceptions of Care From Hospital-Integrated Physicians.","authors":"Asa Hartman, Danielle Duran, Isabella Ratto, Gary J Young, Brady Post","doi":"10.1177/10775587251400535","DOIUrl":"10.1177/10775587251400535","url":null,"abstract":"<p><p>Hospital-physician vertical integration has become a defining feature of the health care landscape. While some evidence exists regarding integration's effect on clinical outcomes, little has examined patient-reported experience. We used the 2021 Medicare Current Beneficiary Survey, constructing psychometric scales of care coordination and quality, communication, and accessibility from survey responses. We analyzed how patient experience with each scale differed by the proportion of care received from integrated physicians, adjusting for patients' characteristics. Integrated care was significantly and positively associated with patients' perceptions of coordination and quality. This relationship was driven by patients with high clinical complexity, with effects twice as large as for patients with low clinical complexity. However, integrated care was not significantly associated with communication or accessibility. These findings suggest a nuanced relationship between integration and patient experience. Policymakers, who often discuss integration in terms of outcomes and affordability, should also consider ways in which it shapes patients' experiences.</p>","PeriodicalId":51127,"journal":{"name":"Medical Care Research and Review","volume":" ","pages":"10775587251400535"},"PeriodicalIF":2.2,"publicationDate":"2025-12-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145865957","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"医学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2025-12-31DOI: 10.1177/10775587251401723
Adrianne Frech, Gwendolyn Richner, Dmitry Tumin
Coverage gaps and periods of uninsurance are associated with decreased health care utilization, treatment nonadherence, and health-related work limitations. Yet little is known about long-term trajectories of insurance coverage. We used sequence analysis and a nationally representative cohort study to identify and describe three trajectories of health insurance coverage from ages 25 to 37: stable private coverage (40%); stabilizing public coverage (16%); and recurrent uninsurance (44%). Estimated time exposed to uninsurance for each group was 0.2, 1.7, and 5.2 years, respectively. Those with recurrent uninsurance were more likely to be male, Black or Hispanic, working part-time, in poorer health, or living in the U.S. South or West. Prolonged and cyclical uninsurance is common in the years following the transition to adulthood, with disadvantaged adults more likely to experience recurrent uninsurance. Furthermore, examining insurance status cross-sectionally underestimates long-term exposure to coverage instability and may impede effective interventions aimed at securing long-term access to coverage.
{"title":"Sequence Analysis of U.S. Insurance Coverage Trajectories From Ages 25 to 37.","authors":"Adrianne Frech, Gwendolyn Richner, Dmitry Tumin","doi":"10.1177/10775587251401723","DOIUrl":"https://doi.org/10.1177/10775587251401723","url":null,"abstract":"<p><p>Coverage gaps and periods of uninsurance are associated with decreased health care utilization, treatment nonadherence, and health-related work limitations. Yet little is known about long-term trajectories of insurance coverage. We used sequence analysis and a nationally representative cohort study to identify and describe three trajectories of health insurance coverage from ages 25 to 37: stable private coverage (40%); stabilizing public coverage (16%); and recurrent uninsurance (44%). Estimated time exposed to uninsurance for each group was 0.2, 1.7, and 5.2 years, respectively. Those with recurrent uninsurance were more likely to be male, Black or Hispanic, working part-time, in poorer health, or living in the U.S. South or West. Prolonged and cyclical uninsurance is common in the years following the transition to adulthood, with disadvantaged adults more likely to experience recurrent uninsurance. Furthermore, examining insurance status cross-sectionally underestimates long-term exposure to coverage instability and may impede effective interventions aimed at securing long-term access to coverage.</p>","PeriodicalId":51127,"journal":{"name":"Medical Care Research and Review","volume":" ","pages":"10775587251401723"},"PeriodicalIF":2.2,"publicationDate":"2025-12-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145865964","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"医学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2025-12-19DOI: 10.1177/10775587251400544
Farrah Madanay, Ada Campagna, Karissa Tu, J Kelly Davis, Steven S Doerstling, Felicia Chen, Peter A Ubel
Patients increasingly use online rating and review websites to share their clinical experiences, yet few studies have taxonomized how patients perceive their physicians. We developed a theoretical framework identifying the factors comprising patients' perceptions of their physicians' interpersonal manner and technical competence. We conducted a qualitative content analysis of 2,000 online reviews sampled from distinct physicians across the United States, balanced to represent primary care physicians and surgeons, males and females, and low- and high-star rated reviews. Reviews were received between 2015 and 2020 on a large commercial rating and review website. Our theoretical framework identifies 16 interpersonal manner factors and 10 technical competence factors. Interpersonal manner factors were grouped by physicians' attitude and character, behavior, and communication; technical competence factors were grouped by physicians' expertise, treatment approach, and outcomes. This framework may help physicians and health systems seeking to improve care quality, delivery, and patient satisfaction.
{"title":"Patients' Perceptions of Their Physicians' Interpersonal Manner and Technical Competence: A Qualitative Study of Online Written Reviews.","authors":"Farrah Madanay, Ada Campagna, Karissa Tu, J Kelly Davis, Steven S Doerstling, Felicia Chen, Peter A Ubel","doi":"10.1177/10775587251400544","DOIUrl":"https://doi.org/10.1177/10775587251400544","url":null,"abstract":"<p><p>Patients increasingly use online rating and review websites to share their clinical experiences, yet few studies have taxonomized how patients perceive their physicians. We developed a theoretical framework identifying the factors comprising patients' perceptions of their physicians' interpersonal manner and technical competence. We conducted a qualitative content analysis of 2,000 online reviews sampled from distinct physicians across the United States, balanced to represent primary care physicians and surgeons, males and females, and low- and high-star rated reviews. Reviews were received between 2015 and 2020 on a large commercial rating and review website. Our theoretical framework identifies 16 interpersonal manner factors and 10 technical competence factors. Interpersonal manner factors were grouped by physicians' attitude and character, behavior, and communication; technical competence factors were grouped by physicians' expertise, treatment approach, and outcomes. This framework may help physicians and health systems seeking to improve care quality, delivery, and patient satisfaction.</p>","PeriodicalId":51127,"journal":{"name":"Medical Care Research and Review","volume":" ","pages":"10775587251400544"},"PeriodicalIF":2.2,"publicationDate":"2025-12-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145795602","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"医学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}