Pub Date : 2023-02-17DOI: 10.1007/s11628-023-00522-2
M. Quintás, A. Martínez-Senra, Adela García-Pintos
{"title":"Is the hotel industry really committed to the environment? Answering using the business models framework","authors":"M. Quintás, A. Martínez-Senra, Adela García-Pintos","doi":"10.1007/s11628-023-00522-2","DOIUrl":"https://doi.org/10.1007/s11628-023-00522-2","url":null,"abstract":"","PeriodicalId":51576,"journal":{"name":"Service Business","volume":"566 1","pages":"395 - 428"},"PeriodicalIF":5.9,"publicationDate":"2023-02-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"77074011","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-02-12DOI: 10.1007/s11628-023-00525-z
Mathieu Lajante, David Remisch, Nikita Dorofeev
{"title":"Can robots recover a service using interactional justice as employees do? A literature review-based assessment","authors":"Mathieu Lajante, David Remisch, Nikita Dorofeev","doi":"10.1007/s11628-023-00525-z","DOIUrl":"https://doi.org/10.1007/s11628-023-00525-z","url":null,"abstract":"","PeriodicalId":51576,"journal":{"name":"Service Business","volume":"34 1","pages":"315 - 357"},"PeriodicalIF":5.9,"publicationDate":"2023-02-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"73222638","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-02-10DOI: 10.1007/s11628-023-00523-1
V. Gu
{"title":"How independent should a board be? Examine the corporate social responsibility performance in the US healthcare sector","authors":"V. Gu","doi":"10.1007/s11628-023-00523-1","DOIUrl":"https://doi.org/10.1007/s11628-023-00523-1","url":null,"abstract":"","PeriodicalId":51576,"journal":{"name":"Service Business","volume":"147 1","pages":"695 - 721"},"PeriodicalIF":5.9,"publicationDate":"2023-02-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"83429737","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-02-06DOI: 10.1007/s11628-023-00524-0
E. Bigné, C. Ruiz, Carmen Pérez-Cabañero, Antonio Cuenca
{"title":"Are customer star ratings and sentiments aligned? A deep learning study of the customer service experience in tourism destinations","authors":"E. Bigné, C. Ruiz, Carmen Pérez-Cabañero, Antonio Cuenca","doi":"10.1007/s11628-023-00524-0","DOIUrl":"https://doi.org/10.1007/s11628-023-00524-0","url":null,"abstract":"","PeriodicalId":51576,"journal":{"name":"Service Business","volume":"19 1","pages":"281 - 314"},"PeriodicalIF":5.9,"publicationDate":"2023-02-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"80644821","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-02-03DOI: 10.1007/s11628-023-00521-3
Seong-bae Lim, S. T. Kim
{"title":"The relationship between entrepreneurial orientation and success of foodservice business: effects of religion","authors":"Seong-bae Lim, S. T. Kim","doi":"10.1007/s11628-023-00521-3","DOIUrl":"https://doi.org/10.1007/s11628-023-00521-3","url":null,"abstract":"","PeriodicalId":51576,"journal":{"name":"Service Business","volume":"20 3 1","pages":"429 - 448"},"PeriodicalIF":5.9,"publicationDate":"2023-02-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"88553387","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-02-03DOI: 10.1007/s11628-023-00520-4
Marie-Anne Le-Dain, L. Benhayoun, J. Matthews, Marine Liard
{"title":"Barriers and opportunities of digital servitization for SMEs: the effect of smart Product-Service System business models","authors":"Marie-Anne Le-Dain, L. Benhayoun, J. Matthews, Marine Liard","doi":"10.1007/s11628-023-00520-4","DOIUrl":"https://doi.org/10.1007/s11628-023-00520-4","url":null,"abstract":"","PeriodicalId":51576,"journal":{"name":"Service Business","volume":"38 1","pages":"359 - 393"},"PeriodicalIF":5.9,"publicationDate":"2023-02-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"72821574","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-12-23DOI: 10.1007/s11628-022-00517-5
Stanislav Ivanov, C. Webster, Faruk Seyitoğlu
{"title":"Humans and/or robots? Tourists’ preferences towards the humans–robots mix in the service delivery system","authors":"Stanislav Ivanov, C. Webster, Faruk Seyitoğlu","doi":"10.1007/s11628-022-00517-5","DOIUrl":"https://doi.org/10.1007/s11628-022-00517-5","url":null,"abstract":"","PeriodicalId":51576,"journal":{"name":"Service Business","volume":"89 1","pages":"195 - 231"},"PeriodicalIF":5.9,"publicationDate":"2022-12-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"76810743","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-12-21DOI: 10.1007/s11628-022-00518-4
Miikka J. Lehtonen, J. Harviainen, Annakaisa Kultima
{"title":"How monetization mechanisms in mobile games influence consumers’ identity extensions","authors":"Miikka J. Lehtonen, J. Harviainen, Annakaisa Kultima","doi":"10.1007/s11628-022-00518-4","DOIUrl":"https://doi.org/10.1007/s11628-022-00518-4","url":null,"abstract":"","PeriodicalId":51576,"journal":{"name":"Service Business","volume":"35 1","pages":"113 - 136"},"PeriodicalIF":5.9,"publicationDate":"2022-12-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"72926841","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-11-21DOI: 10.1007/s11628-022-00515-7
Alicia Mas-Tur
{"title":"Correction to: Female-driven social entrepreneurship in service business","authors":"Alicia Mas-Tur","doi":"10.1007/s11628-022-00515-7","DOIUrl":"https://doi.org/10.1007/s11628-022-00515-7","url":null,"abstract":"","PeriodicalId":51576,"journal":{"name":"Service Business","volume":"106 1","pages":"797 - 798"},"PeriodicalIF":5.9,"publicationDate":"2022-11-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"76695718","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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