Pub Date : 2022-11-10DOI: 10.1007/s11628-022-00513-9
M. Camilleri, C. Troise
{"title":"Live support by chatbots with artificial intelligence: A future research agenda","authors":"M. Camilleri, C. Troise","doi":"10.1007/s11628-022-00513-9","DOIUrl":"https://doi.org/10.1007/s11628-022-00513-9","url":null,"abstract":"","PeriodicalId":51576,"journal":{"name":"Service Business","volume":"6 1","pages":"61 - 80"},"PeriodicalIF":5.9,"publicationDate":"2022-11-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"74966825","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-11-04DOI: 10.1007/s11628-022-00514-8
S. Loureiro, R. G. Bilro, D. Neto
{"title":"Working with AI: can stress bring happiness?","authors":"S. Loureiro, R. G. Bilro, D. Neto","doi":"10.1007/s11628-022-00514-8","DOIUrl":"https://doi.org/10.1007/s11628-022-00514-8","url":null,"abstract":"","PeriodicalId":51576,"journal":{"name":"Service Business","volume":"57 1","pages":"233 - 255"},"PeriodicalIF":5.9,"publicationDate":"2022-11-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"74354493","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-11-02DOI: 10.1007/s11628-022-00509-5
S. Molinillo, Francisco Rejón-Guardia, Rafael Anaya-Sánchez
{"title":"Exploring the antecedents of customers’ willingness to use service robots in restaurants","authors":"S. Molinillo, Francisco Rejón-Guardia, Rafael Anaya-Sánchez","doi":"10.1007/s11628-022-00509-5","DOIUrl":"https://doi.org/10.1007/s11628-022-00509-5","url":null,"abstract":"","PeriodicalId":51576,"journal":{"name":"Service Business","volume":"8 1","pages":"167 - 193"},"PeriodicalIF":5.9,"publicationDate":"2022-11-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"84231034","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-10-31DOI: 10.1007/s11628-022-00511-x
Jashen Chen, Piyanoot Kamalanon, Thanyamai P. Janupiboon
{"title":"Company websites and mobile apps versus social media: which service experience creates more customer value for online travel agencies?","authors":"Jashen Chen, Piyanoot Kamalanon, Thanyamai P. Janupiboon","doi":"10.1007/s11628-022-00511-x","DOIUrl":"https://doi.org/10.1007/s11628-022-00511-x","url":null,"abstract":"","PeriodicalId":51576,"journal":{"name":"Service Business","volume":"8 1","pages":"1081 - 1110"},"PeriodicalIF":5.9,"publicationDate":"2022-10-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"77711651","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-10-29DOI: 10.1007/s11628-022-00512-w
EuiBeom Jeong, Hanna Yoo
{"title":"A systematic literature review of women in social entrepreneurship","authors":"EuiBeom Jeong, Hanna Yoo","doi":"10.1007/s11628-022-00512-w","DOIUrl":"https://doi.org/10.1007/s11628-022-00512-w","url":null,"abstract":"","PeriodicalId":51576,"journal":{"name":"Service Business","volume":"26 1","pages":"935 - 970"},"PeriodicalIF":5.9,"publicationDate":"2022-10-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"74838861","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-10-23DOI: 10.1007/s11628-022-00510-y
Alicia Mas-Tur
{"title":"Female-driven social entrepreneurship in service business","authors":"Alicia Mas-Tur","doi":"10.1007/s11628-022-00510-y","DOIUrl":"https://doi.org/10.1007/s11628-022-00510-y","url":null,"abstract":"","PeriodicalId":51576,"journal":{"name":"Service Business","volume":"6 1","pages":"791 - 795"},"PeriodicalIF":5.9,"publicationDate":"2022-10-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"87345163","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-10-20DOI: 10.1007/s11628-022-00501-z
Hanan S. AlEssa, C. Durugbo
{"title":"Understanding innovative work behaviour of women in service firms","authors":"Hanan S. AlEssa, C. Durugbo","doi":"10.1007/s11628-022-00501-z","DOIUrl":"https://doi.org/10.1007/s11628-022-00501-z","url":null,"abstract":"","PeriodicalId":51576,"journal":{"name":"Service Business","volume":"13 1","pages":"825 - 862"},"PeriodicalIF":5.9,"publicationDate":"2022-10-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"77926510","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-09-30DOI: 10.1007/s11628-022-00507-7
Darshan Pandya, Gopal Kumar
{"title":"Applying Industry 4.0 technologies for the sustainability of small service enterprises","authors":"Darshan Pandya, Gopal Kumar","doi":"10.1007/s11628-022-00507-7","DOIUrl":"https://doi.org/10.1007/s11628-022-00507-7","url":null,"abstract":"","PeriodicalId":51576,"journal":{"name":"Service Business","volume":"38 1","pages":"37 - 59"},"PeriodicalIF":5.9,"publicationDate":"2022-09-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"81595491","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-09-28DOI: 10.1007/s11628-022-00508-6
Pengyi Shen, Zecong Ma
{"title":"Correction: The quality of physical–electronic hybrid services and its impact on customer loyalty","authors":"Pengyi Shen, Zecong Ma","doi":"10.1007/s11628-022-00508-6","DOIUrl":"https://doi.org/10.1007/s11628-022-00508-6","url":null,"abstract":"","PeriodicalId":51576,"journal":{"name":"Service Business","volume":"284 1","pages":"1139"},"PeriodicalIF":5.9,"publicationDate":"2022-09-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"76430107","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-09-17DOI: 10.1007/s11628-022-00506-8
Pengyi Shen, Zecong Ma
{"title":"The quality of physical–electronic hybrid services and its impact on customer loyalty","authors":"Pengyi Shen, Zecong Ma","doi":"10.1007/s11628-022-00506-8","DOIUrl":"https://doi.org/10.1007/s11628-022-00506-8","url":null,"abstract":"","PeriodicalId":51576,"journal":{"name":"Service Business","volume":"38 1","pages":"1065 - 1080"},"PeriodicalIF":5.9,"publicationDate":"2022-09-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"79203504","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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