Tertiary Education and Management最新文献

The aim of this study is to analyze, evaluate and validate the NSE (National Student Enquiry) as a service quality measure helping both higher education institutions (HEIs) and students in their decision making. Every year the Dutch foundation ‘Studiekeuze123’ sends out a survey (the NSE) to collect data on service quality regarding education at HEIs in the Netherlands. We used the 2019 NSE-data from the only e-learning university in the Netherlands, the Open Universiteit (OUNL), containing a sample of 1287 students. PLS-SEM was used to analyze a conceptual model in order to understand the service quality factors that promote students’ level of satisfaction and willingness to recommend the HEI. Overall, the findings reveal that the quality of the NSE is sufficient to be used for performance analysis. Nine out of twelve service components taken into account for the OUNL are found statistically significant affecting students’ satisfaction and willingness to recommend. The results help HEIs promoting and managing students’ perceptions of the quality of education and support students in their decision making process. Since many HEIs had to make a transition from onsite to online education within a short period of time, due to the Covid-19 pandemic, service quality became a major concern for HEIs. As online learning systems are expected to stay, analyzing the service quality of the OUNL as a reputed online HEI can help other HEIs getting their online learning systems on track.

The marked increase in transnational higher education third party arrangements in recent years represents globalizing forms of education. Third party arrangements involve a partner institution being approved to deliver the primary institution's government-accredited courses. The primary institute is accountable for monitoring and documenting quality assurance and the third party is responsible to the primary institute for meeting the required higher education standards. This arrangement is particularly attractive for students who want to undertake an accredited degree from overseas, while retaining close relational, industry and cultural links in the home country. There has been some recent examination of higher education third parties focused on equity, transcultural pedagogy, and quality assurance. However, little research has been done regarding the Australian context. Alphacrucis College is one of the largest non-university, faith-based independent higher education institutes in Australia with three onshore third party arrangements in Sydney and Melbourne, as well as two offshore in Finland and the Philippines. Based on a case study including participant observation and a staff survey, this research argues that the success of faith-based third parties is largely a result of shared values and collaborative relationships. These are outworked in professional development and mentoring in learning and teaching, joint research and scholarship projects, equity of student experience through resourcing, and effective governance and quality assurance built on trust. While other higher education institutes may not have faith-based approaches, these findings can serve to produce successful onshore and offshore third parties in a broad range of contexts.

Supplementary information: The online version contains supplementary material available at 10.1007/s11233-021-09077-1.

Transformational leadership, a type of leadership commonly promoted within higher education, has been shown to positively affect performance, collaborative behavior, and goal accomplishment. Such skills may correlate with the level of job responsibility one has been given and the technical, human, and conceptual skills needed for one to be successful. This study sought to bridge a research gap by exploring correlations between transformational leadership and skills-approach leadership with an exploration of the role of gender within perceptions. An unexpected result based on gender was found: As females achieve higher roles within the Land-Grant University System, the perception of their transformational leadership decreases while that of males increases. Transformational leadership and skills-approach leadership is discussed within the context of gender.

Competences are the most important career capital a university graduate can have. The objective of the paper is to determine which competences acquired at tourism degree programmes affect students' self-assessment regarding their own competitive advantage on the labour market. The data was collected during a nationwide diagnostic survey (N = 476) carried out at ten Polish universities among students finishing their tourism degree courses. Principal component analysis allowed us to identify a set of competences that have a significant impact on the students' perception of their chances of finding employment in the tourism industry. These are: ability to cope with challenges and stress; writing and speaking skills in a foreign language; public speaking; planning and implementation of subject-specific projects; ability to conduct subject-specific research and perseverance. The higher the assessment of each of the above, the more confident of their competitive advantage on the labour market the students were.