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Assessing Psychological Safety in Lean Construction Projects in the United States 美国精益建设项目的心理安全评估
IF 1.6 Q3 MANAGEMENT Pub Date : 2021-08-15 DOI: 10.5130/ajceb.v21i3.7657
Sevilay Demirkesen, Emel Sadikoglu, Eshan Jayamanne
The construction industry is hazardous, which requires careful consideration of occupational health and safety measures. Among various strategies that are proposed to enhance construction safety, Lean construction practices were widely implied and proved to be effective. However, the link between Lean implementation and construction safety has not been completely studied yet in previous research in terms of psychological safety context. This study implies that psychological safety is of utmost importance in terms of explaining the association between Lean and safety. Lean implementation elements such as respect for people, trust, leadership, and continuous improvement positively affect employees’ psychological safety. In this context, semi-structured interviews and a survey were conducted with employees working in U.S. construction companies. The interviews provided that the majority of the construction employees do not feel psychologically safe at their workplaces either in traditional or Lean construction projects due to a number of reasons such as heavy workload, and deadline pressures. However, it was found that construction workers feel safer psychologically in Lean construction projects compared to traditional projects. According to the interview results and literature review, a conceptual model was proposed. Therefore, this study can contribute to the research area of psychological safety in the construction industry.
建筑业是危险的,需要仔细考虑职业健康和安全措施。在提出的各种提高施工安全的策略中,精益施工实践被广泛暗示并被证明是有效的。然而,以往的研究还没有从心理安全的角度对精益实施与建筑安全之间的联系进行全面的研究。本研究表明,心理安全在解释精益与安全之间的关系方面是至关重要的。尊重人、信任、领导、持续改进等精益实施要素对员工心理安全产生积极影响。在此背景下,对在美国建筑公司工作的员工进行了半结构化访谈和调查。访谈表明,由于工作量大,截止日期压力大等原因,大多数建筑员工在传统或精益建筑项目中都没有在工作场所感到心理安全。然而,研究发现,与传统项目相比,建筑工人在精益建设项目中感到心理安全。根据访谈结果和文献综述,提出了一个概念模型。因此,本研究可以为建筑行业心理安全的研究领域做出贡献。
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引用次数: 5
Challenges to the Implementation of Sustainable Construction Practices in Libya 在利比亚实施可持续建筑实践的挑战
IF 1.6 Q3 MANAGEMENT Pub Date : 2021-08-15 DOI: 10.5130/ajceb.v21i3.7647
Aussama Khalil, A. Rathnasinghe, U. Kulatunga
Sustainability is considered to be a central part of every global policy change because of the likelihood of negative effects of particular policies on the already endangered environment and on society. Whilst sustainability is receiving significant attention in construction sectors in developed countries, this seems to be less true for developing countries. Thus, this study explores the challenges faced by the construction sector in one such developing country, Libya, in integrating sustainability practices into its common scope of activities. The study adopted a mixed research approach consisting of a questionnaire survey and expert interviews. Completed questionnaires (134 No.) were analysed using statistical techniques. The findings from the survey informed the topics for the interviews with 10 experts where the collected data were analysed through content analysis. The outcomes of the research explained that the awareness of sustainability in construction was weak in the practice of the Libyan construction sector. Additionally, the failure of supporting institutions to create an effective application of sustainability guidelines, lack of stricter legislation, building codes or standards were also found to be major challenges. The study contributed to knowledge by providing a better understanding of sustainability and clarified the main challenges faced by the stakeholders and which they have to consider in order to improve sustainable construction in Libya. The practical implications of the study include the strategies identified to avoid or minimise the challenges and their consequences.
可持续性被认为是每一项全球政策变化的核心部分,因为特定政策可能对已经受到威胁的环境和社会产生负面影响。虽然可持续性在发达国家的建筑部门得到了极大的重视,但在发展中国家似乎不是这样。因此,本研究探讨了发展中国家利比亚建筑业在将可持续性做法纳入其共同活动范围方面所面临的挑战。本研究采用问卷调查与专家访谈相结合的研究方法。使用统计技术对完成的问卷(134号)进行分析。调查结果为10位专家的访谈主题提供了信息,并通过内容分析对收集的数据进行了分析。研究结果说明,在利比亚建筑业的实践中,对建筑可持续性的认识较弱。此外,支助机构未能有效实施可持续性准则,缺乏更严格的立法、建筑规范或标准,也被认为是主要的挑战。该研究提供了对可持续性的更好理解,并澄清了利益相关者面临的主要挑战,以及他们为了改善利比亚的可持续建筑而必须考虑的问题,从而促进了知识的发展。该研究的实际意义包括确定避免或尽量减少挑战及其后果的策略。
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引用次数: 2
Effect of Encouragement-based Management Mechanism on Construction Firms’ Manpower Development: An Empirical Study from Vietnam 激励型管理机制对建筑企业人力资源开发的影响:来自越南的实证研究
IF 1.6 Q3 MANAGEMENT Pub Date : 2021-05-29 DOI: 10.5130/AJCEB.V21I2.7564
C. Dang, Long Le-Hoai, Vachara Peansupap
The construction industry should seek to enrich its workforces due to the increasing lack of trained and skilled employees. This study attempts to investigate the relationship between encouragement-based management mechanism (EMM) and manpower development (MD) in construction firms and examine the moderating effect of firm size on this relationship by conducting bivariate Pearson correlation and hierarchical multiple regression analyses to analyse empirical data collected from 79 construction firms in Vietnam. The results show that EMM positively affected MD, and this positive effect was stronger in small/medium-sized construction firms than in large firms. The findings could provide construction firms in Vietnam, as well as other developing countries, with a better understanding of the effect of EMM on MD. Hence, they could establish appropriate and wise encouragement-based strategies to enhance their manpower. This study could contribute to the extant literature on construction manpower development by providing empirical evidence of the EMM−MD relationship in the context of construction firms. 58 DECLARATION OF CONFLICTING INTEREST The author(s) declared no potential conflicts of interest with respect to the research, authorship, and/or publication of this article. FUNDING This research was funded by Vietnam National University Ho Chi Minh City (VNU-HCM) under grant number B2021-20-08.
由于越来越缺乏训练有素和熟练的员工,建设行业应该寻求丰富其劳动力。本研究以越南79家建筑企业为研究对象,通过双变量Pearson相关分析和层次多元回归分析,探讨了建筑企业激励型管理机制(EMM)与人力发展(MD)之间的关系,并考察了企业规模对这一关系的调节作用。结果表明,EMM正向影响绩效管理,且这种正向影响在中小型建筑企业中强于在大型建筑企业中。研究结果可让越南及其他发展中国家的建筑公司更了解环境管理对生产成本的影响。因此,他们可以制定适当和明智的鼓励策略,以提高人力资源。本研究通过提供建筑企业背景下EMM - MD关系的经验证据,对现有的建筑人力发展文献有所贡献。58利益冲突声明作者声明在本文的研究、作者身份和/或发表方面不存在潜在的利益冲突。本研究由胡志明市越南国立大学(VNU-HCM)资助,批准号B2021-20-08。
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引用次数: 0
Exploring Project Complexity Relations to Scope Changes in Construction Projects: A Case Study of NEC Projects in South Africa 探讨项目复杂性与建设项目范围变化的关系:以南非NEC项目为例
IF 1.6 Q3 MANAGEMENT Pub Date : 2021-05-27 DOI: 10.5130/AJCEB.V21I2.7518
T. Lukhele, B. Botha, Sijekula Mbanga
Construction projects are of very complex nature, and subject to circumstances of high uncertainties and risks due to the interdependences of activities and processes in the project performance. As a result of the dynamic complexities inherited in construction projects, changes in the scope of work are inevitable. Of particular concern is that, when scope changes are introduced in a project, contractors follow a systematic procedure in managing the changes, but with poor planning and implementation thereof because the project complexities that underpin the scope changes are not fully understood. Therefore, despite that complexity is an inherent and defining feature of construction projects, studies in the literature have failed to grasp and present the dynamics of project complexity which underlie the scope changes in the delivery of construction project. The TOE (Technical Organizational Environmental) framework was adopted and applied on DECLARATION OF CONFLICTING INTEREST This research forms part of the Doctoral Study for author number one which is registered at the Nelson Mandela University. FUNDING Republic of South Africa’s Department of Higher Education and Training, New Generation of Academics Programme (nGAP) Scholarship. NRF Research Development Grants for nGAP (NGAP_RDG170419227754). a multiple-case study research design in order to explore and denote project complexity relations to scope changes in construction projects. Through a content analysis procedure, six key elements of project complexities that relate to scope changes in the construction projects has emerged. Understanding these complexity elements could enable the project management team to apply a frontend planning approach in the initiation phase of the projects in order to better manage scope changes in the execution phase of the project, and eventually to improve the project performance.
建设项目具有非常复杂的性质,由于项目执行中活动和过程的相互依赖性,建设项目面临着高度的不确定性和风险。由于建筑项目中继承的动态复杂性,工作范围的变化是不可避免的。特别令人担忧的是,当项目中引入范围变更时,承包商在管理变更时遵循系统程序,但规划和实施不力,因为没有完全了解支持范围变更的项目复杂性。因此,尽管复杂性是建筑项目的固有和决定性特征,但文献中的研究未能掌握和呈现项目复杂性的动态,而项目复杂性是建筑工程交付范围变化的基础。TOE(技术组织环境)框架被采纳并应用于利益冲突声明。这项研究是纳尔逊·曼德拉大学注册的第一作者博士研究的一部分。资助南非共和国高等教育和培训部,新一代学术计划(nGAP)奖学金。NRF对nGAP的研究发展拨款(nGAP_RDG170419227754)。一个多案例研究设计,以探索和表示项目复杂性与建设项目范围变化的关系。通过内容分析程序,出现了与建设项目范围变更相关的项目复杂性的六个关键要素。了解这些复杂因素可以使项目管理团队在项目启动阶段采用前端规划方法,以便在项目执行阶段更好地管理范围变化,并最终提高项目绩效。
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引用次数: 1
Changes in Job Situations for Women Workforce in Construction during the COVID-19 Pandemic 新冠肺炎大流行期间建筑业女性劳动力工作情况的变化
IF 1.6 Q3 MANAGEMENT Pub Date : 2021-05-27 DOI: 10.5130/AJCEB.v21i2.7526
B. Oo, B. Lim
The COVID-19 pandemic has introduced unique circumstances to women workforce in construction including the need to work from home, changes in job situations and family responsibilities following the lockdowns. This exploratory study was conducted around six months into the pandemic in examining the changes of their job situations, and their perceptions of career aspects during the pandemic. The results show that most respondents were employed full-time at the time of survey, and that there were profound changes to their work location and working hours including working from home and worked more hours than usual. Their perceived negative impacts of the pandemic on their capacity to engage in paid work activities due to caring responsibilities, pay or earnings, job security, and career progression and advancement are modest. They were also seemingly confident in staying in their job in the next 12-month. Their perceptions have been found significantly associated with their age, education level, and years of experience in the industry. These findings provide a critical insight on women's job situations in the industry during the pandemic, with implications for human resource practices towards addressing the challenges in retention of women workforce during and post COVID-19 pandemic.
2019冠状病毒病大流行给建筑行业的女性劳动力带来了独特的环境,包括需要在家工作、工作环境的变化和封锁后的家庭责任。这项探索性研究是在大流行六个月后进行的,目的是检查他们的工作情况的变化,以及他们在大流行期间对职业方面的看法。调查结果显示,大多数受访者在调查时都是全职工作,他们的工作地点和工作时间发生了深刻的变化,包括在家工作和工作时间比平时更长。他们认为,由于照顾责任、薪酬或收入、工作保障以及职业发展和晋升,大流行对他们从事有偿工作活动的能力产生的负面影响不大。他们似乎也有信心在未来12个月内继续留在自己的工作岗位上。他们的看法与他们的年龄、教育水平和行业经验年数密切相关。这些调查结果提供了关于大流行期间行业中女性就业状况的重要见解,对人力资源实践解决COVID-19大流行期间和之后保留女性劳动力的挑战具有重要意义。
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引用次数: 6
Measures for Curbing Unethical Practices among Construction Industry Professionals: Quantity Surveyors’ Perspective 从工料测量师的角度看遏制建筑业专业人员不道德行为的措施
IF 1.6 Q3 MANAGEMENT Pub Date : 2021-05-27 DOI: 10.5130/AJCEB.V21I2.7134
C. Paul, D. Aghimien, A. Ibrahim, Y. Ibrahim
Unethical practices have been a reoccurring menace in the construction industry globally, with its negative impact reported in existing studies. While several studies have explored issues touching on ethics, ethics compliance and unethical practices within the construction industry, the problems persist especially in developing countries. It is based on this notion that this study assessed the possible measures that could help curb unethical practices in the construction industry with specific reference to Quantity Surveyors (QS). The study adopted a quantitative approach with structured questionnaires used to garner information from registered QS in Nigeria. Data analysis was done using relevant descriptive and multivariate analysis. The reliability of the instrument used was also tested using Cronbach alpha test. The findings revealed that while QS are no strangers to unethical practices, most cases are not reported to the appropriate authorities. The most prevalent of these practices are payment-related and contract-related. To curb these practices, random inspections and development of ethical compliance, ensuring a good reporting and punishment system, and increase ethical awareness through QS organised programmes are needed. The findings of this study would assist the professional bodies and organisations within the industry to effectively enforce ethical conduct among their members and staff.
在全球建筑业中,不道德行为再次成为一种威胁,现有研究报告了其负面影响。虽然一些研究探讨了建筑业中涉及道德、遵守道德和不道德行为的问题,但这些问题仍然存在,尤其是在发展中国家。正是基于这一概念,本研究评估了可能有助于遏制建筑业不道德行为的措施,并特别参考了工料测量师(QS)。该研究采用了定量方法,使用结构化问卷收集尼日利亚注册QS的信息。数据分析采用相关描述性和多变量分析。所用仪器的可靠性也通过Cronbachα检验进行了测试。调查结果显示,虽然QS对不道德行为并不陌生,但大多数案件都没有向相关部门报告。这些做法中最普遍的是与付款有关和与合同有关。为了遏制这些做法,需要进行随机检查和发展道德合规性,确保良好的报告和惩罚制度,并通过QS组织的计划提高道德意识。这项研究的结果将有助于行业内的专业机构和组织在其成员和员工中有效地执行道德行为。
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引用次数: 6
Influence of Internal Organizational Factors and Institutional Pressures on Construction Firms' Performance 内部组织因素和制度压力对建筑企业绩效的影响
IF 1.6 Q3 MANAGEMENT Pub Date : 2021-05-26 DOI: 10.5130/AJCEB.V21I2.7593
Hassan Fehan, O. Aigbogun
A significant number of empirical studies have reported contrasting results regarding the effects of certain internal organizational factors (Leadership Style Team competency and Skills Effective Communication) on construction performance. As a result, generalizations remain sketchy, and a better understanding is needed. This study lends a voice to the literature’s debate by introducing the part played by institutional pressures. The aim is to evaluate the impact of internal organizational factors and institutional pressures on a Syrian construction firm’s performance outcomes, with institutional pressures playing a mediator’s role. Data were collected using a questionnaire instrument from a sample of 197 building experts working in large public construction companies in Syria and analysed using the partial least squares structural equation modelling (PLS-SEM). The results reveal that leadership style and effective communication have a significant and positive effect on construction firm performance outcomes. However, the effect of team competency and skill was not supported; nonetheless, providing institutional pressures as a mediator into the relationship made it significant, thus, providing a vital theoretical contribution worth considering in future research. Practically, this study is the first attempt at evaluating organizational factors and institutional pressures as a critical determinant of organizational performance that should interest management at organizational levels. 81 DECLARATION OF CONFLICTING INTEREST The author(s) declared no potential conflicts of interest with respect to the research, authorship, and/or publication of this article. FUNDING The author(s) received no financial support for the research, authorship, and/or publication of this article.
关于某些组织内部因素(领导风格、团队能力和技能、有效沟通)对建设绩效的影响,大量的实证研究报告了截然不同的结果。因此,概括仍然是粗略的,需要更好的理解。本研究通过引入制度压力所起的作用,为文献的争论提供了声音。目的是评估内部组织因素和制度压力对叙利亚建筑公司绩效结果的影响,其中制度压力发挥中介作用。使用问卷调查工具从在叙利亚大型公共建筑公司工作的197名建筑专家样本中收集数据,并使用偏最小二乘结构方程模型(PLS-SEM)进行分析。结果表明,领导风格和有效沟通对建筑企业绩效结果有显著的正向影响。然而,团队胜任力和团队技能的影响不被支持;尽管如此,将制度压力作为关系的中介使其具有重要意义,因此,提供了值得在未来研究中考虑的重要理论贡献。实际上,这项研究是第一次尝试评估组织因素和制度压力作为组织绩效的关键决定因素,这应该引起组织层面管理人员的兴趣。81利益冲突声明作者声明在本文的研究、作者身份和/或发表方面不存在潜在的利益冲突。作者在研究、撰写和/或发表本文时未获得任何经济支持。
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引用次数: 6
Factors Inhibiting Corporate Social Responsibility Initiatives Among Construction Companies 制约建筑企业社会责任主动性的因素
IF 1.6 Q3 MANAGEMENT Pub Date : 2021-03-03 DOI: 10.5130/AJCEB.V21I1.7359
I. Osuizugbo, O. Oyeyipo, Rapheal A. Ojelabi, O. Oshodi
Corporate Social Responsibility (CSR) is one of the best strategies that companies used in minimising negative societal and environmental impacts, enhancing economic development and improving social progress concurrently. However, there are many factors discouraging construction companies to implement or establish a CSR plan. Furthermore, there are few empirical studies in relation to CSR in construction, and the majority of empirical research on CSR implementation are rooted in the organisational and economic context of the developed world. Therefore, the current study seeks to investigate the factors inhibiting CSR initiatives among construction companies within the context of a developing country such as Nigeria. The study adopted a survey research method. Questionnaires were administered to a purposively selected group of managing directors, directors, other top construction professionals or management personnel involved in the operation of small, medium and large construction companies in Nigeria. A total of 196 questionnaires were administered among the sampled respondents out of which a total of 119 representing 61% were adequately filled and returned. The data collected were analysed using descriptive and inferential statistics. The results revealed corruption tendencies borne from lack of transparency between companies and government, lack of CSR benefits measurement, lack of financial resources, inadequate support from top management and lack of governmental support as the top five factors inhibiting CSR initiatives among construction companies in Nigeria. In addition, the results from the study revealed that, there is no statistically significant difference in factors inhibiting CSR in construction between indigenous and expatriate and partly indigenous/partly expatriate companies. The findings provide in-depth insight of the factors inhibiting CSR programmes in construction that can help top construction professionals and management personnel in construction companies facilitate development of strategies required to mitigate the factors inhibiting CSR programmes.
企业社会责任(CSR)是企业在最大限度地减少负面社会和环境影响、促进经济发展和同时提高社会进步方面使用的最佳策略之一。然而,有许多因素阻碍建筑公司实施或建立企业社会责任计划。此外,很少有关于建筑业企业社会责任的实证研究,大多数关于企业社会责任实施的实证研究都植根于发达国家的组织和经济背景。因此,本研究试图在尼日利亚等发展中国家的背景下调查阻碍建筑公司企业社会责任倡议的因素。本研究采用了调查研究的方法。调查对象是有意挑选的常务董事、董事、其他顶级建筑专业人员或参与尼日利亚中小大型建筑公司运营的管理人员。在抽样的受访者中,共进行了196份问卷调查,其中119份(占61%)得到了充分填写和返回。使用描述性和推断统计学对收集到的数据进行了分析。研究结果显示,公司和政府之间缺乏透明度、缺乏企业社会责任效益衡量、缺乏财政资源、高层管理人员支持不足和政府支持是阻碍尼日利亚建筑公司企业社会责任举措的五大因素。此外,研究结果显示,在本土和外籍公司以及部分本土/部分外籍公司之间,抑制建筑企业社会责任的因素没有统计学上的显著差异。研究结果深入了解了阻碍建筑企业社会责任计划的因素,有助于建筑公司的顶级建筑专业人员和管理人员制定必要的战略,以缓解阻碍企业社会责任项目的因素。
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引用次数: 9
Digital and Social Media Marketing - Growing Market Share for Construction SMEs 数字和社会媒体营销——建筑业中小企业不断增长的市场份额
IF 1.6 Q3 MANAGEMENT Pub Date : 2021-03-03 DOI: 10.5130/AJCEB.V21I1.7521
Simon Malesev, Michael Cherry
The construction industry has not been an early adopter of social media and digital marketing, due largely to lack of knowledge of and skills in these areas. Nevertheless, effectively deployed, digital and social media marketing can be a disruptive force allowing smaller residential construction companies to build brand awareness and win business from larger competitors. This study uses a qualitative approach - interviews with residential construction small to medium enterprises (SMEs) and adjacent industry actors - to obtain data addressing the key questions of the residential construction sector SMES' digital marketing attitudes and capabilities; whether digital and social media marketing is as or more effective than traditional marketing strategies; and the challenges facing SMEs in making effective use of digital marketing strategies. The findings confirm widespread recognition of the value of digital marketing strategies among SMEs but reveal that uptake and effective use of digital marketing is undermined by deficiencies in external environment analysis and a lack of the investment and training needed to plan, monitor and maintain effective and up-to-date marketing mixes, strategies and objectives. Based on the findings, recommendations are offered for improving residential construction SMEs’ uptake and effective use of digital and social media marketing.
建筑业并不是社交媒体和数字营销的早期采用者,这主要是由于缺乏这些领域的知识和技能。尽管如此,如果有效部署,数字和社交媒体营销可能会成为一股颠覆性力量,使小型住宅建筑公司能够建立品牌知名度,并从大型竞争对手那里赢得业务。本研究采用定性方法——对住宅建筑中小型企业(SME)和邻近行业参与者进行访谈——以获得解决住宅建筑行业中小型企业数字营销态度和能力等关键问题的数据;数字和社交媒体营销是否与传统营销策略一样或更有效;中小企业在有效利用数字营销战略方面面临的挑战。调查结果证实,中小企业普遍认识到数字营销战略的价值,但也表明,外部环境分析的不足以及缺乏规划、监测和保持有效和最新的营销组合、战略和目标所需的投资和培训,削弱了数字营销的接受和有效利用。基于研究结果,提出了提高住宅建筑中小企业对数字和社交媒体营销的吸收和有效利用的建议。
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引用次数: 30
Modelling Customers’ Perception of the Quality of Services Provided by Builders: A Case of Victoria, Australia 塑造顾客对建筑商服务质量的认知:以澳大利亚维多利亚州为例
IF 1.6 Q3 MANAGEMENT Pub Date : 2021-02-24 DOI: 10.5130/AJCEB.V21I1.7501
A. Gurmu, A. Galluzzo, John Kite
Consumer satisfaction is essential for quality assurance, business survival and economic prosperity. It can also be used as an indicator of the occurrence of defects in the houses delivered by builders. The objective of this study is to compare the quality of services provided by volume and small builders, and to develop a model for predicting the chance of occurrence of structural defects in houses. A list of home builders was obtained from Australia’s Housing Industry Association media release 2019. Thereafter, customer reviews of 10 volume builders and 107 small builders were obtained from publicly available data. Overall, 2336 reviews for volume-builders and 2037 reviews for small builders were analysed quantitatively. Further, using the scores provided by customers, the probability-based regression model for the structural integrity of residential buildings was developed. Generally, the research found that for volume-builders, customers have the highest satisfaction level for ‘customer service’ and the lowest satisfaction level for ‘plumbing and waterproofing’ work. However, for small builders, customers have the highest confidence in the ‘structural integrity’ of their buildings and the least confidence in projects ‘timeliness’. Clients can use the stochastic-based model to predict the probability that a builder could deliver a house with low structural defects. The model showed that if a customer service score for a particular builder is less than 3.3, then there is a higher chance of having structural defects. This research contributes to the body of knowledge by developing and validating the logistic regression model that can be used as a tool to assess the quality of services provided by home builders. Moreover, the research provides useful information which can assist builders to improve the quality of services they provide.
消费者的满意对质量保证、企业生存和经济繁荣至关重要。它也可以用作建筑商交付的房屋出现缺陷的指标。本研究的目的是比较大建筑商和小建筑商提供的服务质量,并建立一个预测房屋结构缺陷发生几率的模型。2019年澳大利亚住房行业协会媒体发布了一份房屋建筑商名单。此后,从公开数据中获得了10个批量建筑商和107个小型建筑商的客户评论。总体而言,对批量建筑商的2336条评论和小型建筑商的2037条评论进行了定量分析。进一步,利用用户提供的评分,建立了基于概率的住宅建筑结构完整性回归模型。一般来说,研究发现,对于批量建筑商来说,客户对“客户服务”的满意度最高,而对“管道和防水”工作的满意度最低。然而,对于小型建筑商来说,客户对其建筑的“结构完整性”有最高的信心,对项目的“及时性”有最低的信心。客户可以使用基于随机的模型来预测建筑商交付低结构缺陷房屋的概率。该模型显示,如果特定建筑商的客户服务得分低于3.3,那么存在结构缺陷的可能性就更高。本研究通过开发和验证逻辑回归模型,可以作为评估房屋建筑商提供的服务质量的工具,从而为知识体系做出贡献。此外,该研究还提供了有用的信息,可以帮助建筑商提高他们提供的服务质量。
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引用次数: 1
期刊
Construction Economics and Building
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