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Development of the Instruments for measuring the quality of E-Banking services in the Republic of Serbia: E-BSrb-QUAL 开发衡量塞尔维亚共和国电子银行服务质量的工具:E-BSrb-QUAL
Pub Date : 2022-01-01 DOI: 10.5937/bankarstvo2201032d
Bojan Đorđević
The most commonly used model to measure the quality of electronic services is the E-Service Quality - E-SQ (E-S-QUAL and E-RecS-QUAL). Acknowledging the results of existing research and the attempts to create a unique model for measuring the quality of e-services, the main goal of this paper is to rate the quality of e-banking in Serbia by testing the applicability of the E-SQ model. The results, gained through empirical research, design, and distribution of a distinctive questionnaire to the users of e-banking services in central and southeast Serbia, were systematized and statistically processed by factor analysis of the principal components (PCA). The outcome defined an initial instrument called E-BSrb-QUAL, with seven dimensions of e-banking quality in Serbia, and they are 1. Personalization, 2. Safety, 3. Accessibility, 4. Contact, 5. Efficiency/Response, 6. Trust, and 7. Reliability. The Importance-Performance analysis (IPA) showed the strength of Serbian banks and confirmed the most significant and crucial dimensions of e-banking service quality are Trust, Safety, and Reliability. On the other hand, Personalization, Accessibility, and Efficiency/Response dimensions are estimated as overrated.
衡量电子服务质量最常用的模型是电子服务质量- E-SQ (E-S-QUAL和E-RecS-QUAL)。考虑到现有研究的结果以及为衡量电子服务质量而创建独特模型的尝试,本文的主要目标是通过测试E-SQ模型的适用性来评估塞尔维亚电子银行的质量。通过实证研究、设计和向塞尔维亚中部和东南部的电子银行服务用户分发一份独特的问卷获得的结果,通过主成分(PCA)的因素分析进行了系统化和统计处理。结果定义了一个名为E-BSrb-QUAL的初始工具,其中包含塞尔维亚电子银行质量的七个维度,它们是1。个性化、2。安全,3。可访问性,4。接触,5。效率/响应,6。7.信任;可靠性。重要性-绩效分析(IPA)显示了塞尔维亚银行的实力,并证实了电子银行服务质量最重要和最关键的维度是信任、安全性和可靠性。另一方面,个性化、可访问性和效率/响应维度被高估了。
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引用次数: 0
Effects of banking regulation on the performance of the banking sector: Evidence of banks in the Western Balkans 银行监管对银行业绩效的影响:西巴尔干地区银行的证据
Pub Date : 2021-01-01 DOI: 10.5937/bankarstvo2103036a
Almir Alihodžić
The main objective of this quantitative study is to examine the relationship between the following independent variables: capital adequacy ratio (CAR), liquid assets to total assets (LATA) and bank size (BS) and dependent variables: return on assets (ROA), credit worthiness indicator (Zscore) and return on equity (ROE) for selected Western Balkan bank countries. This model was estimated using a panel data methodology based on the assumption of a fixed and a random effect as decided in the Hausman test. The results showed that the variable size of the bank (BS) has a positive effect on the return on assets of banks in the Western Balkans, while the variable liquid assets to total assets (LATA) and capital adequacy ratio (CAR) have a negative impact. The results also showed that the variable share of liquid assets in total assets has a positive impact on the creditworthiness indicator of banks in the Western Balkans (ZScore). The third result is the variable return on equity (ROE) and it had the strongest positive impact with the independent variable size of the bank.
本定量研究的主要目的是检验以下自变量之间的关系:资本充足率(CAR),流动资产对总资产(LATA)和银行规模(BS)和因变量:资产回报率(ROA),信用评级指标(Zscore)和股本回报率(ROE)为选定的西巴尔干银行国家。该模型的估计使用面板数据方法,该方法基于Hausman检验中确定的固定效应和随机效应的假设。结果表明,银行的可变规模(BS)对西巴尔干地区银行的资产收益率有正向影响,而可变流动资产占总资产比率(LATA)和资本充足率(CAR)有负向影响。结果还表明,流动资产占总资产的可变份额对西巴尔干地区银行的信誉指标(ZScore)有积极影响。第三个结果是可变净资产收益率(ROE),它与银行规模的自变量有最强烈的正影响。
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引用次数: 0
Everything you have always wanted to know about documentary collection 你一直想知道的关于跟单托收的一切
Pub Date : 2021-01-01 DOI: 10.5937/bankarstvo2104158g
Radmila Gaćeša
Collection is an instrument of foreign payment transactions intended for legal entities and entrepreneurs. Globally observed, after the bank remittances, collection is the most frequently used payment instrument based on foreign trade transactions. Utilization of this instrument is regulated by the Uniform Rules of the International Chamber of Commerce - ICC for collection - hereinafter the Text Uniform Rules, the first version of which was published in 1956, to be followed by some revisions. The advantages of collection are reflected in the fact that this instrument enables a simple and relatively fast collection proceedings, which is not accompanied by significant costs. The risk of providing a service based on collection transactions for the bank is exclusively reputational, since it arises in the event of a lack of response or untimely response of the bank to the instructions of the principal.
托收是一种针对法人实体和企业家的国外支付交易工具。从全球来看,托收是继银行汇款之后最常用的基于外贸交易的支付手段。本文书的使用受《国际商会统一规则》(以下简称《统一规则文本》)的管制,该统一规则第一版于1956年出版,之后将作一些修订。托收的优点反映在这样一个事实,即这种工具可以使托收程序简单和相对快速,而不伴随大量费用。为银行提供托收交易服务的风险完全是声誉风险,因为它是在银行对委托人的指示缺乏反应或反应不及时的情况下产生的。
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引用次数: 0
One-factor model for default rates by loan type 贷款类型违约率的单因素模型
Pub Date : 2021-01-01 DOI: 10.5937/bankarstvo2102088b
M. Božović
This paper investigates the link between default rates by loan types and the systemic credit risk component. This link is described by a linear model that combines systemic and idiosyncratic contributions. The systemic component is a latent factor that depends directly on the aggregate loan default rate, while the idiosyncratic component drives specific variations of default rates across loan types. By transforming observable risk measures, the model can be econometrically represented as a mixed-effects model, where the systemic and idiosyncratic components represent, respectively, the slope and the intercept that are specific for each loan type individually. The proposed model is illustrated on a panel of defaulted loans of the Association of Serbian Banks. The obtained results show the model's very high power in explaining average default rates for all loan types. Thus, the aggregate default rate plays the role of a unique systemic component that mimics the influence of fundamental macroeconomic risk factors easily, without the necessity to model this relationship explicitly.
本文研究了贷款类型违约率与系统性信用风险成分之间的关系。这种联系可以用一个结合了系统性和特殊性贡献的线性模型来描述。系统性成分是一个潜在因素,它直接依赖于贷款违约率的总和,而特质性成分驱动了不同贷款类型的违约率的具体变化。通过转换可观察的风险度量,该模型可以在计量经济学上表示为混合效应模型,其中系统成分和特质成分分别表示每种贷款类型特定的斜率和截距。塞尔维亚银行协会的一组违约贷款说明了所提出的模型。得到的结果表明,该模型在解释所有贷款类型的平均违约率方面具有很高的能力。因此,总违约率扮演了一个独特的系统组成部分的角色,它很容易模仿基本宏观经济风险因素的影响,而不需要明确地建立这种关系的模型。
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引用次数: 1
Last minted coins of the Kingdom of Yugoslavia 南斯拉夫王国最后铸造的硬币
Pub Date : 2021-01-01 DOI: 10.5937/bankarstvo2104128p
Svetlana Pantelić
The Law on Withdrawal from Circulation of Old Coins and on the Value of New Coins, passed on 3 July 1937, provided for the minting of: 50 dinars (in 16 million pieces with a nominal value of 800 million dinars), 20 dinars (25 million pieces in the value of 500 million dinars), 10 dinars (25 million pieces worth 250 million dinars), 2 dinars (75 million pieces worth 150 million dinars), 1 dinar (100 million pieces worth 100 million dinars), 50-para coins (100 million pieces worth 50 million dinars) and 25-para coins (40 million pieces worth 10 million dinars). The 50-para coins (composition: copper 91% and aluminium 9%, diameter 18 mm and weight 2 g), 2 dinars (91% copper and 9% aluminium, 24.5 mm and 5 g), 20 dinars (silver 75% and 25% other, 27 mm and 9 g) and 50 dinars (silver 75% and 25% other, 31 mm and 15 g) were put into circulation on 16 August 1939, 1 dinar (91% copper and 9% aluminium, 21 mm and 3.5 g) was released on October 20, 1939, 10 dinars (nickel 100%, 23 mm and 5 g) on 31 May 1940 and the 25-para coins (copper 98% and aluminium 2%, 20 mm and 2.5 g) on 21 November 1940. The 25-para coin with a 4 mm diameter hole in the centre, the 50-para coin, and the 1 and 2 dinars, featured a crown, the inscription Kingdom of Yugoslavia and their value denominations. In addition to these characteristics, the relief figure of King Petar II Karađorđević were also featured on 10-, 20and 50-dinar coins. The 10-, 20and 50-dinar coins have been withdrawn from circulation as of 19 March 1942, and the 25and 50-para coins, as well as the 1 and 2 dinars were withdrawn on 1 June of the same year.
1937年7月3日通过的《旧币退出流通和新币价值法》规定铸造:50第纳尔(1600万枚面值为8亿第纳尔)、20第纳尔(2500万枚面值为5亿第纳尔)、10第纳尔(2500万枚面值为2.5亿第纳尔)、2第纳尔(7500万枚面值为1.5亿第纳尔)、1第纳尔(1亿枚面值为1亿第纳尔)、50帕币(1亿枚面值为5000万第纳尔)、25帕币(4000万枚面值为1000万第纳尔)。50段硬币(组成:铜和铝91% 9%,直径18毫米,体重2 g), 2第纳尔(91%的铜和9%的铝、24.5毫米和5 g), 20第纳尔(银75%和25%其他27毫米和9 g)和50第纳尔(银75%和25%其他31毫米和15 g)是1939年8月16日投入流通,1第纳尔(91%的铜和9%的铝、21毫米和3.5 g) 10月20日发布1939年10第纳尔(镍100%,23毫米和5 g) 1940年5月31日和25-para硬币(铜和铝2%,98%1940年11月21日,20毫米和2.5克)。25克朗的硬币中央有一个直径4毫米的孔,50克朗的硬币和1第纳尔和2第纳尔的硬币上有王冠、南斯拉夫王国的铭文和它们的价值面额。除了这些特点之外,Petar II国王的浮雕雕像Karađorđević也出现在10,20和50第纳尔的硬币上。10第纳尔、20第纳尔和50第纳尔的硬币已于1942年3月19日退出流通,25和50帕尔的硬币以及1第纳尔和2第纳尔的硬币于同年6月1日退出流通。
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引用次数: 0
Application of 5S tool in the banking sector of the Republic of Serbia 5S工具在塞尔维亚共和国银行业的应用
Pub Date : 2021-01-01 DOI: 10.5937/bankarstvo2104060s
M. Stojmenović
Every organization strives to achieve efficient business. In order to improve efficiency in one organization, various techniques, methods and tools are used in practice. One of these tools is the 5S tool, which enables the organization of the workplace in such a way so as to perform work in an efficient, effective and safe way. The application of a tool implies that a certain thing is placed in a certain place for easier identification when the time comes for its use. The 5S tool refers to 5 words derived from Japanese terminology that begin with the letter S, and which describe workplace practices that lead to visual control and lean production: seiri (sort), seiton (set in order), seiso (clean), seiketsu (standardize) and shitsuke (implement). The aim of this paper is to consider the application of the 5S tool in the banking sector of the Republic of Serbia, at the level of selected banking branches. The results of the research showed that the total average application of this tool in the analyzed branches is 48.6%.
每个组织都在努力实现高效的业务。为了提高一个组织的效率,在实践中使用了各种技术、方法和工具。其中一种工具是5S工具,它使工作场所能够以这样一种方式组织起来,从而以高效、有效和安全的方式开展工作。工具的应用意味着某件东西被放置在某个地方,以便在使用它的时候更容易识别。5S工具指的是以字母S开头的5个日语词汇,它们描述了导致视觉控制和精益生产的工作场所实践:seiri(排序)、seiton(有序)、seiso(清洁)、seiketsu(标准化)和shitsuke(实施)。本文的目的是考虑在塞尔维亚共和国的银行业的5S工具的应用,在选定的银行分支机构的水平。研究结果表明,该工具在被分析分支机构中的总平均应用率为48.6%。
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引用次数: 0
Submission of a copy of personal data 提交个人资料副本
Pub Date : 2021-01-01 DOI: 10.5937/bankarstvo2104146a
N. Antonić
The right to submit a copy of personal data was regulated for the first time in the legal system of the Republic of Serbia by the Law on Personal Data Protection (Official Gazette of the Republic of Serbia, Nos. 87/2018 of 13/11/2018), as part of the legal institute "Right to Access Personal Data''. This legal institute was assumed from the European Union, namely from Regulation (EU) 2016/679 of the European Parliament and of the Council as of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation). From the beginning of implementation of the above law until today, the question of the form in which a copy of personal data is delivered to the data subject has been raised, i.e., whether the obligation to submit a copy of personal data necessarily means the obligation to submit a copy of documents containing personal data.
提交个人数据副本的权利首次在塞尔维亚共和国的法律体系中由《个人数据保护法》(塞尔维亚共和国官方公报,2018年11月13日第87/2018号)作为法律机构“访问个人数据的权利”的一部分加以规定。该法律机构来自欧盟,即2016年4月27日欧洲议会和理事会条例(EU) 2016/679,关于保护自然人处理个人数据和此类数据的自由流动,并废除指令95/46/EC(一般数据保护条例)。自上述法例开始实施至今,一直有人提出以何种形式向资料当事人交付个人资料副本的问题,即提交个人资料副本的义务是否必然指提交载有个人资料的文件副本的义务。
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引用次数: 0
The Republic of Serbia repo market 塞尔维亚共和国回购市场
Pub Date : 2021-01-01 DOI: 10.5937/bankarstvo2104098j
Ivana Jeremić
The purpose of this paper is to analyze the following aspects of the Republic of Serbia repo market: legislative frame in order to identify all documents related to repo market, the main repo market features and its role, institutional frame and participants, determination of the scope of the domestic repo market, the way of negotiating, processing and settlement of repo transaction, acceptable collaterals in the securities form, price aspects of repo transactions, transaction costs of completing repo transaction and suggestions for the improvement of this market. After analysing the facts, it is to be expected to gain ability to project future development trends of this segment of financial markets which has already become international.
本文的目的是分析塞尔维亚共和国回购市场的以下几个方面:为了识别与回购市场相关的所有文件的立法框架,回购市场的主要特征及其作用,制度框架和参与者,国内回购市场范围的确定,回购交易的谈判、处理和结算方式,证券形式中可接受的抵押品,回购交易的价格方面,完成回购交易的交易成本以及完善该市场的建议。在分析事实之后,预计将获得预测这一已经国际化的金融市场未来发展趋势的能力。
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引用次数: 0
Her majesty the transaction 女王陛下,交易
Pub Date : 2021-01-01 DOI: 10.5937/bankarstvo2102178g
Radmila Gaćeša
The transaction is one of the unavoidable phenomena of the modern world. The transaction is accessible, ubiquitous, global, and necessary, hence the number of transactions and the number of users is constantly increasing, as statistics regularly confirm. Generators of further development of transactions in the world of financial and especially banking services are certainly ICT companies together with numerous providers that develop and improve information and communication technologies, and make available reliable information transmission systems without which the world of transactions we know today would not be possible. Banks pay special attention to the further development and improvement of each individual type of transaction. In doing so, banks actively cooperate with ICT companies, sending initiatives and giving ratings, and appropriate support, as they are vitally interested in providing innovative services and types of transactions to their existing and potential clients.
交易是现代社会不可避免的现象之一。事务是可访问的、无处不在的、全球性的和必要的,因此事务的数量和用户的数量在不断增加,统计数据定期证实了这一点。在金融领域,尤其是银行服务领域,推动交易进一步发展的当然是信息通信技术公司,以及众多开发和改进信息和通信技术的提供商,并提供可靠的信息传输系统,没有这些系统,我们今天所知道的交易世界就不可能存在。银行特别关注每一种交易的进一步发展和完善。为此,银行积极与信息和通信技术公司合作,发出倡议,给予评级和适当的支持,因为它们对向现有和潜在客户提供创新服务和交易类型非常感兴趣。
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引用次数: 0
Business cycle synchronization and monetary policy in Bosnia and Herzegovina 波黑经济周期同步与货币政策
Pub Date : 2021-01-01 DOI: 10.5937/bankarstvo2102008j
D. Jović
By adopting the currency board at the end of the last century, and by pegging its exchange rate to the Euro, a quarter of a century ago, Bosnia and Herzegovina surrendered a great part of its monetary policy in the hand of European Central Bank in the hope that the synchronization of the business cycle will make foreign monetary policy completely suitable for Bosnia and Herzegovina. At the same time during these two decades, the Central Bank of Bosnia and Herzegovina has been developing and using reserve requirement and remuneration as discretionary instruments of monetary policy. The research shows that the domestic business cycle and the foreign one are relatively weakly synchronized compared to other countries' degree of synchronization, and by this findings current discretionary monetary policy and its further development and enrichment with new instruments is fully justified. Bosnia and Herzegovina must continue with developing its own discretionary monetary policy without relying on foreign monetary policy.
波斯尼亚-黑塞哥维那在上个世纪末采用货币发行局,并在25年前将其汇率与欧元挂钩,从而将其货币政策的很大一部分交给了欧洲中央银行,希望商业周期的同步将使外国货币政策完全适合波斯尼亚-黑塞哥维那。与此同时,在这二十年中,波斯尼亚-黑塞哥维那中央银行一直在发展和使用准备金要求和薪酬作为货币政策的酌情工具。研究表明,与其他国家的同步程度相比,国内经济周期与国外经济周期的同步程度相对较弱,根据这一发现,当前的自由裁量货币政策及其进一步发展和丰富新工具是完全合理的。波斯尼亚-黑塞哥维那必须继续在不依赖外国货币政策的情况下制定自己的酌情货币政策。
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引用次数: 0
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