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Cyber incidents connected to financial institutions 与金融机构有关的网络事件
Pub Date : 2021-01-01 DOI: 10.5937/bankarstvo2103140p
Ksenija Popović
The main topic of the paper is the accelerated digital transformation of financial institutions, which, in addition to the advantages, also brings an increased risk of cyber incidents. Cyber incidents can cause systemic damage and, therefore, building a good cyber security system goes beyond individual financial institutions. Based on a comparative analysis of the trend of public awareness about cyber-attacks, the conclusion of this paper is that, unlike developed countries, public awareness in Serbia has no continuous but occasional growth caused by individual events related to cyber-attacks. Designing a national campaign to raise public awareness about cyber security, as well as training and retaining highly qualified personnel, are two recommendations that are self-imposed after the observation and analysis of information on cyber incidents in Serbia.
本文的主要主题是金融机构数字化转型的加速,除了优势之外,也带来了网络事件风险的增加。网络事件可以造成系统性的破坏,因此,建立一个良好的网络安全体系不仅仅是单个金融机构。通过对公众对网络攻击认知趋势的对比分析,本文的结论是,与发达国家不同,塞尔维亚的公众对网络攻击的认知并不是由与网络攻击相关的个别事件引起的持续增长,而是偶尔增长。在对塞尔维亚的网络事件信息进行观察和分析后,提出了两项建议,即设计一项全国性活动,以提高公众对网络安全的认识,以及培训和留住高素质人员。
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引用次数: 0
The impact of service quality and service characteristics on customer satisfaction in the North Macedonian banking sector 服务质量和服务特征对北马其顿银行业客户满意度的影响
Pub Date : 2021-01-01 DOI: 10.5937/bankarstvo2102034n
Maja Naumovska-Saveska, Ana Tomovska-Misoska, Krum Efremov, Ilijana Petrovska
The aim of this research is to analyze the impact of service quality on customer satisfaction in the North Macedonian banking sector. The study aims to show that customer satisfaction is based on the role and impact of service quality. We try to find out which service quality dimensions may enhance customer satisfaction in a better way in Bank Y. We examined a range of theories and concepts related to customer satisfaction, service, service quality, loyalty, SERVQUAL model and financial services. Within the investigation process, we have collected data out of 68 completely and correctly filled questionnaires. The results confirmed that there is a connection between service quality and customer satisfaction. We have found out that there are significant dimensions where banks should make improvements in order to achieve positive impressions and experience of its clients. Following, we gave a proposed strategy and instructions for action as a finalization part of this research.
本研究的目的是分析服务质量对北马其顿银行业客户满意度的影响。本研究旨在表明顾客满意度是基于服务质量的作用和影响。我们试图找出哪些服务质量维度可以更好地提高y银行的客户满意度。我们研究了一系列与客户满意度、服务、服务质量、忠诚度、SERVQUAL模式和金融服务相关的理论和概念。在调查过程中,我们收集了68份完整、正确填写的问卷。结果证实了服务质量与顾客满意度之间存在联系。我们发现,为了给客户带来积极的印象和体验,银行应该在一些重要方面进行改进。接下来,我们给出了一个建议的策略和行动指导,作为本研究的最后一部分。
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引用次数: 1
Application of the EDAS method in the evaluation of bank efficiency in Serbia EDAS方法在塞尔维亚银行效率评价中的应用
Pub Date : 2021-01-01 DOI: 10.5937/bankarstvo2102064l
R. Lukić
Recently, as it is known, the evaluation of the performance (efficiency) of banks is increasingly performed on the basis of multi-criteria analysis. With this in mind, this paper analyzes the efficiency of banks in Serbia based on the EDAS method. In this context, adequate measures have been proposed to improve the efficiency of banks in Serbia in the future. The obtained results of empirical research using the given method show that the efficiency of banks in Serbia has recently significantly improved. It was the best in 2019. It was positively influenced by numerous macro and micro factors (economic climate, living standard, political stability, digitalization of business).
众所周知,近年来,银行绩效(效率)评价越来越多地基于多标准分析进行。基于此,本文基于EDAS方法对塞尔维亚银行的效率进行了分析。在这方面,已经提出了适当的措施来提高塞尔维亚银行今后的效率。利用所给出的方法进行的实证研究结果表明,塞尔维亚银行的效率近年来有了显著提高。这是2019年最好的。它受到许多宏观和微观因素(经济气候、生活水平、政治稳定、商业数字化)的积极影响。
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引用次数: 6
Disclosure of tax risk in financial statements: The case of banks in the Republic of Serbia 财务报表中税务风险的披露:以塞尔维亚共和国银行为例
Pub Date : 2021-01-01 DOI: 10.5937/bankarstvo2104010v
Stefan Vržina
An increasing number of companies has been paying attention to tax risk in the last decade. Tax risk may arise as a result of unintentional employee mistakes when calculating tax burden, but also as a result of implementation of risky tax avoidance strategies. Research in this paper is conducted in order to study the determinants of disclosure of tax risk in banks in the Republic of Serbia. Therefore, the research captured twenty-six banks in the period between 2018 and 2020. Results show that most banks disclose information on tax risk, though they are only formal and generalized. In addition, there is identified a significant number of banks that disclose the information on tax risk in a similar manner. Logit and probit regression models showed that less profitable banks and those with lower corporate income tax burden disclose more information on tax risk. Banks that are majority domestically owned also disclose more information on tax risk. In addition, research results are robust to important changes of the research model. Research results may be of interest to many interest groups, in particular to banks' management and employees in the financial reporting sector, national tax authorities, auditors of financial statements and national bodies for accountants' certification.
在过去的十年里,越来越多的公司开始关注税务风险。税务风险的产生可能是由于员工在计算税负时的无意错误,也可能是由于实施了有风险的避税策略。本文的研究是为了研究塞尔维亚共和国银行税务风险披露的决定因素。因此,该研究在2018年至2020年期间捕获了26家银行。结果表明,大多数银行都披露了税务风险信息,但这些信息只是形式上的和一般化的。此外,还发现有相当数量的银行以类似的方式披露税务风险信息。Logit和probit回归模型表明,盈利能力较弱的银行和企业所得税负担较低的银行披露的税收风险信息更多。内资占多数的银行也披露了更多有关税务风险的信息。此外,研究结果对研究模型的重要变化具有鲁棒性。许多利益集团可能对研究结果感兴趣,特别是银行管理层和财务报告部门的雇员、国家税务当局、财务报表审计员和国家会计师认证机构。
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引用次数: 0
The role of the State Audit Institution in Serbia 国家审计机构在塞尔维亚的作用
Pub Date : 2021-01-01 DOI: 10.5937/bankarstvo2104080t
Radmila Trklja, Milan Trklja, B. Dašić
The topic of this paper is introduction to the importance of the State Audit Institution, its role and competencies, organization, Code of Ethics and international cooperation. The State Audit Institution (SAI) is the supreme authority for auditing of public funds in the Republic of Serbia. It was founded in 2005pursuant to the Law on State Audit Institution. The State Audit Institution is an independent and autonomous state authority. For performance of activities within its competence, the State Audit Institution is accountable to the National Assembly of the Republic of Serbia. SAI performs the activities within its competence pursuant to the Constitution of the Republic of Serbia, Law on State Audit Institution and Rules of Procedure of the State Audit Institution which, in compliance with the Law, regulate more closely the audit procedure conducted by SAI, the manner of ensuring transparency in work, decision-making process and other issues established by the Law that are relevant for operations of SAI.
本文的主题是介绍国家审计机构的重要性,它的作用和能力,组织,道德准则和国际合作。国家审计署(SAI)是塞尔维亚共和国公共资金审计的最高权力机构。2005年根据《国家审计机关法》成立。国家审计署是一个独立自主的国家机关。国家审计署在执行其职权范围内的活动时,对塞尔维亚共和国国民议会负责。SAI根据《塞尔维亚共和国宪法》、《国家审计机构法》和《国家审计机构议事规则》在其职权范围内开展活动,这些规则根据法律更严格地规范SAI开展的审计程序、确保工作透明度的方式、决策过程和法律规定的与SAI业务相关的其他问题。
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引用次数: 0
Sustainable finance: Evolution or revolution in the banking sector 可持续金融:银行业的演变或革命
Pub Date : 2021-01-01 DOI: 10.5937/bankarstvo2102114s
S. Sredojević, Dragoslava Sredojević
Sustainable Development nowadays became a dominant paradigm for both public and private sectors. Several Strategic Agendas such as European Green Deal, the 2030 Agenda for Sustainable Development and the SDGs, Climate Action and others, at their core values have a great set of actions ranging from reduction of the CO2 levels, through financing of particular projects, to the improvement of general welfare of the economies and societies. Due to the funding gap, there is a growing interest for private sector financing, particularly sustainable financing, and its role and contribution to the mentioned ultimate goals. The objective of the research is to analyze the factors and progress that have been made in setting up the framework in sustainable financing at the EU and international level. This paper will aim to identify the direction and the channels of its potential impact on the banking sector, as well as to describe ways in which this new culture is developing in the banking sector. The paper will particularly try to identify if the banking sector is proactive or reactive, by observing initiatives and projects at the international, European, and local level that have been developing for the last two decades, and based on that, to try to assess if a concept of sustainability and sustainable finance represent an evolution (upgrade of the existing culture and practice) or a revolution (new paradigm) in the banking sector.
可持续发展如今已成为公共和私营部门的主导模式。几个战略议程,如欧洲绿色协议,2030年可持续发展议程和可持续发展目标,气候行动等,其核心价值包括一系列行动,从减少二氧化碳水平,通过为特定项目融资,到改善经济和社会的一般福利。由于资金缺口,人们越来越关注私营部门融资,特别是可持续融资,以及私营部门对上述最终目标的作用和贡献。本研究的目的是分析欧盟和国际层面在建立可持续融资框架方面取得的因素和进展。本文旨在确定其对银行业潜在影响的方向和渠道,以及描述这种新文化在银行业发展的方式。本文将通过观察过去二十年来一直在发展的国际、欧洲和地方层面的倡议和项目,特别试图确定银行业是主动的还是被动的,并在此基础上,试图评估可持续性和可持续金融的概念是代表银行业的演变(现有文化和实践的升级)还是革命(新范式)。
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引用次数: 0
Information protection systems in e-banking 电子银行的信息保护系统
Pub Date : 2021-01-01 DOI: 10.5937/bankarstvo2102152b
Darko Bakić
Because it is implemented in a network environment, electronic banking is subject to various security risks. Therefore, in order to safely use banking services electronically, it is necessary to identify potential threats through the analysis of network infrastructure and application characteristics, as well as to respond to them by applying appropriate protection measures.
由于电子银行是在网络环境中实现的,因此存在各种安全风险。因此,为了安全地使用电子银行服务,有必要通过分析网络基础设施和应用程序特征来识别潜在的威胁,并通过应用适当的保护措施来应对这些威胁。
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引用次数: 0
Impact of capital structure on bank profitability in the Federation of Bosnia and Herzegovina 波黑联邦资本结构对银行盈利能力的影响
Pub Date : 2021-01-01 DOI: 10.5937/bankarstvo2103073b
Valentina Bošnjak, Džafer Alibegović
Research of the relationship between the structure of sources of financing and the value of the company are numerous in developed markets and for non-financial companies. However, in the markets of developing countries, and especially in the banking sector, the range of research is much narrower. In this paper, we investigate the existence, direction and intensity of the relationship between capital structure and profitability of banks in the Federation of B&H. The entire population of banks in the Federation of B&H, in the period from 2009-2018, served as a sample. As independent variables, parameters of the structure of financing sources, we chose the debt-to-assets ratio, and debt-to-equity ratio, and as dependent variables, bank value indicators, we took profitability measures, i.e., ROA, ROE, and the net profit margin. In addition to the variables that describe the capital structure, the relationship of which is the topic of this paper, as control variables we used additional variables specific to banks, which describe the bank's liquidity, credit risk exposure, operating cost management, size, and market share. The impact of the macroeconomic environment is observed through the assessment of inflation and gross national income per capita, which indicate the direction of the economic cycle for a given year. The results of the research testify to the weak connection between the structure of sources of financing and return on assets, i.e., the negative connection between financial leverage and return on capital. This outcome first relativizes the significance of Modigliani-Miller's position on the irrelevance of capital structure, and then raises the question of the validity of traditional theory. The establishment and management of the capital structure of local banks can only be explained by the pecking order theory.
在发达市场和非金融公司中,对融资来源结构与公司价值之间关系的研究很多。然而,在发展中国家的市场,特别是在银行部门,研究的范围要窄得多。本文研究了B&H联合会银行资本结构与盈利能力关系的存在性、方向和强度。2009年至2018年期间,B&H联合会的所有银行人口作为样本。作为自变量,我们选择了资产负债率和权益负债率作为融资来源结构的参数;作为因变量,我们选择了银行价值指标的盈利能力指标,即ROA、ROE和净利润率。除了描述资本结构的变量(它们之间的关系是本文的主题)之外,我们还使用了银行特有的其他变量作为控制变量,这些变量描述了银行的流动性、信贷风险敞口、运营成本管理、规模和市场份额。通过对通货膨胀和人均国民总收入的评估来观察宏观经济环境的影响,这两项指标表明某一年经济周期的方向。研究结果证明了融资来源结构与资产收益率之间存在弱关联,即财务杠杆与资本收益率之间存在负相关关系。这一结果首先相对化了莫迪利亚尼-米勒关于资本结构无关性的立场的重要性,然后提出了传统理论有效性的问题。地方银行资本结构的建立和管理只能用啄序理论来解释。
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引用次数: 0
Analysis of nominal exchange rate pass-through effect on inflation rate in selected countries 选定国家名义汇率对通货膨胀率的传导效应分析
Pub Date : 2021-01-01 DOI: 10.5937/bankarstvo2103008z
A. Živković
Inflation rate is one of the essential macroeconomics variables and it represents the main goal of monetary policy. It is determined by a great number of factors, so it is necessary to analyse the impact their changes have on inflation rate. The purpose of this research is the analysis of the nominal exchange rate pass-through effect on inflation rate in selected emerging and developed countries in the period 2014-2020, which share the same characteristics of inflation targeting, as main monetary policy regime, and managed floating exchange rate, as exchange rate type. Inverse proportion between volatility of nominal exchange rate and inflation rate is proven (depreciation of nominal exchange rate of national currency leads towards the growth of inflation rate), as well as higher pass-through effect in emerging countries compared to developed countries.
通货膨胀率是重要的宏观经济变量之一,代表着货币政策的主要目标。它是由很多因素决定的,所以有必要分析它们的变化对通货膨胀率的影响。本研究的目的是分析2014-2020年期间新兴国家和发达国家名义汇率对通货膨胀率的传导效应,这两个国家的主要货币政策制度都是通货膨胀目标制,而有管理的浮动汇率则是汇率制。证明了名义汇率波动率与通货膨胀率成反比(本国货币名义汇率贬值导致通货膨胀率上升),并且新兴国家的传递效应高于发达国家。
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引用次数: 0
Central Bank digital currencies 央行数字货币
Pub Date : 2021-01-01 DOI: 10.5937/bankarstvo2103109m
Vesna Martin
Central Bank digital currencies are a digital challenge to the international monetary and financial system. Since the development of cryptocurrency, such as bitcoin, the modern world has faced the possibility of digital technological transformation and providing a digital form of payment for the economy and the household. In addition, the announcement of a digital currency that would have a global reach, such as the Libre issued by the social network Facebook, raised questions about legal and regulatory safeguards, financial stability, and the role of the digital currency in society. All this influenced the leading central banks to recognize the need to conduct a detailed analysis of the possibilities of issuing digital currency of the central bank, which would be a supplement to the cash and non-cash form of payment. These analyzes include considering the advantages and disadvantages of that currency, determining its design and technological solution, as well as the necessary regulatory adjustments. In the coming period, we will witness a technological transformation in the operations of central banks, which, as before, should take care of preserving price and financial stability as its main goals, but also respond to new challenges of digital business.
央行数字货币是对国际货币金融体系的数字化挑战。自从比特币等加密货币发展以来,现代世界面临着数字技术转型的可能性,并为经济和家庭提供了一种数字支付方式。此外,宣布一种具有全球影响力的数字货币,如社交网络Facebook发行的Libre,引发了对法律和监管保障、金融稳定以及数字货币在社会中的作用的质疑。所有这些都影响了主要中央银行认识到有必要对发行中央银行数字货币的可能性进行详细分析,这将是现金和非现金支付方式的补充。这些分析包括考虑该货币的优点和缺点,确定其设计和技术解决方案,以及必要的监管调整。在未来一段时间里,我们将见证央行业务的技术转型,与以前一样,央行应该以保持价格和金融稳定为主要目标,但也要应对数字业务的新挑战。
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引用次数: 149
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Bankarstvo
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