Pub Date : 2021-03-14DOI: 10.1080/10580530.2021.1879324
J. C. Tsai, X. Wu, G. Klein, James J. Jiang
ABSTRACT Enterprise systems (ES) integrate global goals for the organization and local goals for functional subunits. An organization must arrive at a goal set that directs ES implementation. Constructive controversy theory provides direction for methods that arrive at an integrated system solution when original goals may be equivocal. Data from 142 organizations confirm such approaches are effective. The results contribute to our understanding of how ES implementations face goal equivocality and derive a resolution process.
{"title":"Goal Equivocality and Joint Account of Meaning Creation in an Enterprise System Program","authors":"J. C. Tsai, X. Wu, G. Klein, James J. Jiang","doi":"10.1080/10580530.2021.1879324","DOIUrl":"https://doi.org/10.1080/10580530.2021.1879324","url":null,"abstract":"ABSTRACT Enterprise systems (ES) integrate global goals for the organization and local goals for functional subunits. An organization must arrive at a goal set that directs ES implementation. Constructive controversy theory provides direction for methods that arrive at an integrated system solution when original goals may be equivocal. Data from 142 organizations confirm such approaches are effective. The results contribute to our understanding of how ES implementations face goal equivocality and derive a resolution process.","PeriodicalId":56289,"journal":{"name":"Information Systems Management","volume":"39 1","pages":"82 - 97"},"PeriodicalIF":6.2,"publicationDate":"2021-03-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/10580530.2021.1879324","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43633233","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-03-07DOI: 10.1080/10580530.2021.1887981
C. Colot, Philippe Baecke, Isabelle Linden
ABSTRACT The value of communication network has received significant attention in the literature on churn prediction, while little is known about the potential business value of alternative networks. This knowledge would help telephone companies to make timely strategic decisions in our evolving economic environment where traditional communication technologies are declining. This study assesses to which extent two alternative networks might (1) structurally substitute this network and (2) complement this network for churn prediction within telephone companies.
{"title":"Alternatives for Telco Data Network: The Value of Spatial and Referral Networks for Churn Detection","authors":"C. Colot, Philippe Baecke, Isabelle Linden","doi":"10.1080/10580530.2021.1887981","DOIUrl":"https://doi.org/10.1080/10580530.2021.1887981","url":null,"abstract":"ABSTRACT The value of communication network has received significant attention in the literature on churn prediction, while little is known about the potential business value of alternative networks. This knowledge would help telephone companies to make timely strategic decisions in our evolving economic environment where traditional communication technologies are declining. This study assesses to which extent two alternative networks might (1) structurally substitute this network and (2) complement this network for churn prediction within telephone companies.","PeriodicalId":56289,"journal":{"name":"Information Systems Management","volume":"38 1","pages":"218 - 236"},"PeriodicalIF":6.2,"publicationDate":"2021-03-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/10580530.2021.1887981","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41535133","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-02-26DOI: 10.1080/10580530.2021.1887982
Jaime Pereira, J. Varajão, Nilton Takagi
ABSTRACT Evaluating the success of projects should be a key process in project management. However, there are only a few studies that address the evaluation process in practice. In order to help fill this gap, this paper presents the results of an exploratory survey with experienced information systems project managers. Results show that opportunities for lessons learned and project management improvement are being missed due to the lack of formal evaluation of success.
{"title":"Evaluation of Information Systems Project Success – Insights from Practitioners","authors":"Jaime Pereira, J. Varajão, Nilton Takagi","doi":"10.1080/10580530.2021.1887982","DOIUrl":"https://doi.org/10.1080/10580530.2021.1887982","url":null,"abstract":"ABSTRACT Evaluating the success of projects should be a key process in project management. However, there are only a few studies that address the evaluation process in practice. In order to help fill this gap, this paper presents the results of an exploratory survey with experienced information systems project managers. Results show that opportunities for lessons learned and project management improvement are being missed due to the lack of formal evaluation of success.","PeriodicalId":56289,"journal":{"name":"Information Systems Management","volume":"39 1","pages":"138 - 155"},"PeriodicalIF":6.2,"publicationDate":"2021-02-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/10580530.2021.1887982","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48681082","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-02-16DOI: 10.1080/10580530.2021.1884967
J. Sipior
I am happy to introduce the five articles within issue 38 number 2. In the first of the five articles entitled, “Assessing Identity and Access Management Process Maturity: First Insights from the German Financial Sector,” authors Andre Schrimpf, Andreas Drechsler, and Konstantinos Dagianis develop an Identity and Access Management (IAM) maturity assessment model. This model was applied to four organizations in Germany’s financial industry, demonstrating its comprehensiveness, transparency and traceability to relevant IAM frameworks used as sources, and accessibility. The second article entitled “The contribution of ICT adoption by local governments to sustainability – Empirical evidence from Poland,” by Ewa Ziemba, investigates how information and communication technologies (ICT) adoption by local governments contributes to sustainability. The results reveal that ICT quality, information culture, and ICT management of local government units have a significant positive impact on sustainability. The next article, “Blockchain Adoption from an Interorganizational Systems Perspective – A MixedMethods Approach,” by Flynn Werner, Marcus Basalla, Johannes Schneider, Demelza Hayes, and Jan vom Brocke, investigates the influence of blockchain technology adoption on a company’s competitive performance from an interorganizational systems perspective. The results show that blockchain technology can increase competitive performance by providing traceability and verifiability of transactions, as well as the creation of trust without the use of costly intermediaries. In the fourth article entitled, “Thirty Six Years of Information Systems Management: A Bibliometric and Thematic Analysis, authors by Babak Babak, Hamed Jafarzadeh, and Celina Olszak present a bibliometric analysis of Information Systems Management over the past 36 years. A semantic analysis of keywords in published articles highlights key themes and uncovers the most influential trends. Finally, the last article in this issue, “Exploring the determinants of intention to use P2P mobile payment in Spain,” by Francisco LiébanaCabanillas, Sebastian Molinillo, and Arnold Japutra, proposes a conceptual model, based on the theory of reasoned action, to evaluate intention to use peer-to-peer mobile payment in Spain. The results of an empirical evaluation of this model show that usefulness, subjective norms, and personal innovativeness have a direct influence on intention to use. Submissions are welcome, for special issues and for regular issues, through Manuscript Central for ISM at: http://mc.manuscriptcentral.com/uism Submission details are presented on the ISM website: http://www.tandfonline.com/uism I encourage you to consider Information Systems Management for publication of your quality research. I wish to thank you, our devoted readership, the Senior Editors for their expertise in overseeing submissions, the authors for undertaking excellent research, and the many reviewers for imparting valuable co
我很高兴介绍第38期第2期的五篇文章。在题为“评估身份和访问管理流程成熟度：来自德国金融部门的首次见解”的五篇文章中的第一篇中，作者Andre Schrimpf、Andreas Drechsler和Konstantinos Dagianis开发了一个身份和访问管理（IAM）成熟度评估模型。该模型应用于德国金融业的四个组织，证明了其全面性、透明度和对用作来源的相关IAM框架的可追溯性，以及可访问性。Ewa Ziemba的第二篇文章题为“地方政府采用信通技术对可持续性的贡献——来自波兰的经验证据”，调查了地方政府采用信息和通信技术如何有助于可持续性。研究结果表明，地方政府单位的信息通信技术质量、信息文化和信息通信技术管理对可持续性有显著的积极影响。Flynn Werner、Marcus Basala、Johannes Schneider、Demelza Hayes和Jan vom Brocke的下一篇文章《从组织间系统的角度采用区块链——混合方法方法》从组织间的系统角度研究了区块链技术对公司竞争绩效的影响。结果表明，区块链技术可以通过提供交易的可追溯性和可验证性，以及在不使用昂贵中介的情况下建立信任，来提高竞争绩效。在题为“，Babak Babak、Hamed Jafarzadeh和Celina Olszak的《三十六年信息系统管理：文献计量和主题分析》对过去36年的信息系统管理进行了文献计量分析。对已发表文章中的关键词进行语义分析，突出了关键主题，揭示了最具影响力的趋势e、 Francisco LiébanaCabanillas、Sebastian Molinillo和Arnold Japutra的《探索西班牙使用点对点移动支付意愿的决定因素》提出了一个基于理性行动理论的概念模型，以评估西班牙使用点到点移动支付的意愿。对该模型的实证评估结果表明，有用性、主观规范和个人创新性对使用意愿有直接影响。欢迎通过ISM的手稿中心提交特刊和定期刊的稿件，网址为：http://mc.manuscriptcentral.com/uismISM网站上提供了提交的详细信息：http://www.tandfonline.com/uism我鼓励你们考虑信息系统管理出版你们的质量研究。我要感谢你们，我们忠实的读者群，感谢资深编辑在监督投稿方面的专业知识，感谢作者进行了出色的研究，感谢许多评论家为作者提供了宝贵的意见和建议。
{"title":"From the Editor","authors":"J. Sipior","doi":"10.1080/10580530.2021.1884967","DOIUrl":"https://doi.org/10.1080/10580530.2021.1884967","url":null,"abstract":"I am happy to introduce the five articles within issue 38 number 2. In the first of the five articles entitled, “Assessing Identity and Access Management Process Maturity: First Insights from the German Financial Sector,” authors Andre Schrimpf, Andreas Drechsler, and Konstantinos Dagianis develop an Identity and Access Management (IAM) maturity assessment model. This model was applied to four organizations in Germany’s financial industry, demonstrating its comprehensiveness, transparency and traceability to relevant IAM frameworks used as sources, and accessibility. The second article entitled “The contribution of ICT adoption by local governments to sustainability – Empirical evidence from Poland,” by Ewa Ziemba, investigates how information and communication technologies (ICT) adoption by local governments contributes to sustainability. The results reveal that ICT quality, information culture, and ICT management of local government units have a significant positive impact on sustainability. The next article, “Blockchain Adoption from an Interorganizational Systems Perspective – A MixedMethods Approach,” by Flynn Werner, Marcus Basalla, Johannes Schneider, Demelza Hayes, and Jan vom Brocke, investigates the influence of blockchain technology adoption on a company’s competitive performance from an interorganizational systems perspective. The results show that blockchain technology can increase competitive performance by providing traceability and verifiability of transactions, as well as the creation of trust without the use of costly intermediaries. In the fourth article entitled, “Thirty Six Years of Information Systems Management: A Bibliometric and Thematic Analysis, authors by Babak Babak, Hamed Jafarzadeh, and Celina Olszak present a bibliometric analysis of Information Systems Management over the past 36 years. A semantic analysis of keywords in published articles highlights key themes and uncovers the most influential trends. Finally, the last article in this issue, “Exploring the determinants of intention to use P2P mobile payment in Spain,” by Francisco LiébanaCabanillas, Sebastian Molinillo, and Arnold Japutra, proposes a conceptual model, based on the theory of reasoned action, to evaluate intention to use peer-to-peer mobile payment in Spain. The results of an empirical evaluation of this model show that usefulness, subjective norms, and personal innovativeness have a direct influence on intention to use. Submissions are welcome, for special issues and for regular issues, through Manuscript Central for ISM at: http://mc.manuscriptcentral.com/uism Submission details are presented on the ISM website: http://www.tandfonline.com/uism I encourage you to consider Information Systems Management for publication of your quality research. I wish to thank you, our devoted readership, the Senior Editors for their expertise in overseeing submissions, the authors for undertaking excellent research, and the many reviewers for imparting valuable co","PeriodicalId":56289,"journal":{"name":"Information Systems Management","volume":"38 1","pages":"93 - 93"},"PeriodicalIF":6.2,"publicationDate":"2021-02-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/10580530.2021.1884967","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47809587","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-02-15DOI: 10.1080/10580530.2021.1883776
Chung-Lun Wei
ABSTRACT This study investigates how the interpersonal relationship quality between a salesperson and customer as well as the supplier’s service quality and value affect purchase intentions in information technology/information systems outsourcing service settings and examines the moderating effects of relationship quality. The results indicate that relationship quality and value affect purchase intentions. Perceived value mediates the impact of service quality on purchase intentions. Relationship quality negatively moderates the relationship between service quality and purchase intentions.
{"title":"How Relationship Quality, Service Quality, and Value Affect the Intention to Purchase IT/IS Outsourcing Services","authors":"Chung-Lun Wei","doi":"10.1080/10580530.2021.1883776","DOIUrl":"https://doi.org/10.1080/10580530.2021.1883776","url":null,"abstract":"ABSTRACT This study investigates how the interpersonal relationship quality between a salesperson and customer as well as the supplier’s service quality and value affect purchase intentions in information technology/information systems outsourcing service settings and examines the moderating effects of relationship quality. The results indicate that relationship quality and value affect purchase intentions. Perceived value mediates the impact of service quality on purchase intentions. Relationship quality negatively moderates the relationship between service quality and purchase intentions.","PeriodicalId":56289,"journal":{"name":"Information Systems Management","volume":"39 1","pages":"202 - 219"},"PeriodicalIF":6.2,"publicationDate":"2021-02-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/10580530.2021.1883776","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48255259","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-02-03DOI: 10.1080/10580530.2021.1881661
Victoria Nacarelli, D. Gefen
ABSTRACT The satisfaction managers have in their business analytics is related to their perceived usefulness of it as an IT (Information Technology). However, their belief in the trustworthiness of the business analytics team contributes to both the level of analytics they utilize and their satisfaction with it. Both trustworthiness and perceived usefulness increased with better information quality, but information quality did not increase the level of business analytics analysis.
{"title":"Trustworthiness and the Adoption of Business Analytics","authors":"Victoria Nacarelli, D. Gefen","doi":"10.1080/10580530.2021.1881661","DOIUrl":"https://doi.org/10.1080/10580530.2021.1881661","url":null,"abstract":"ABSTRACT The satisfaction managers have in their business analytics is related to their perceived usefulness of it as an IT (Information Technology). However, their belief in the trustworthiness of the business analytics team contributes to both the level of analytics they utilize and their satisfaction with it. Both trustworthiness and perceived usefulness increased with better information quality, but information quality did not increase the level of business analytics analysis.","PeriodicalId":56289,"journal":{"name":"Information Systems Management","volume":"38 1","pages":"185 - 199"},"PeriodicalIF":6.2,"publicationDate":"2021-02-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/10580530.2021.1881661","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44156709","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-01-29DOI: 10.1080/10580530.2021.1879323
Joseph Taylor, Ramakrishna Dantu
ABSTRACT Over the past decade, corporations such as Microsoft and IBM have become increasingly involved in open source software projects and development platforms. In this study, we examine motivations behind contributions in OSS platforms that have increasingly come under commercial influence. Empirical analysis of 2017 GitHub Open Source Survey data of over 5,500 randomly selected OSS developers indicated that carrots (tangible motivations) and rainbows (value-based factors) play their role. However, carrots are relatively more important.
{"title":"For Love or Money? Examining Reasons behind OSS Developers’ Contributions","authors":"Joseph Taylor, Ramakrishna Dantu","doi":"10.1080/10580530.2021.1879323","DOIUrl":"https://doi.org/10.1080/10580530.2021.1879323","url":null,"abstract":"ABSTRACT Over the past decade, corporations such as Microsoft and IBM have become increasingly involved in open source software projects and development platforms. In this study, we examine motivations behind contributions in OSS platforms that have increasingly come under commercial influence. Empirical analysis of 2017 GitHub Open Source Survey data of over 5,500 randomly selected OSS developers indicated that carrots (tangible motivations) and rainbows (value-based factors) play their role. However, carrots are relatively more important.","PeriodicalId":56289,"journal":{"name":"Information Systems Management","volume":"39 1","pages":"122 - 137"},"PeriodicalIF":6.2,"publicationDate":"2021-01-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/10580530.2021.1879323","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45823476","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-01-11DOI: 10.1080/10580530.2020.1871533
Timm Teubner, M. Adam, Sonia Camacho, K. Hassanein
ABSTRACT Co-usage sharing involves social interactions between providers and consumers. Previous research established that individuals’ motivation to engage in such transactions are not only driven by economic factors but also by expectations about the social reward that can be gained from them. This research develops a theoretical model to understand providers’ expectations of social reward and considers how they draw on the consumer’s user representation (profile photo and information) being the only cues available to them.
{"title":"What You See is What You G(u)e(s)t: How Profile Photos and Profile Information Drive Providers’ Expectations of Social Reward in Co-usage Sharing","authors":"Timm Teubner, M. Adam, Sonia Camacho, K. Hassanein","doi":"10.1080/10580530.2020.1871533","DOIUrl":"https://doi.org/10.1080/10580530.2020.1871533","url":null,"abstract":"ABSTRACT Co-usage sharing involves social interactions between providers and consumers. Previous research established that individuals’ motivation to engage in such transactions are not only driven by economic factors but also by expectations about the social reward that can be gained from them. This research develops a theoretical model to understand providers’ expectations of social reward and considers how they draw on the consumer’s user representation (profile photo and information) being the only cues available to them.","PeriodicalId":56289,"journal":{"name":"Information Systems Management","volume":"39 1","pages":"64 - 81"},"PeriodicalIF":6.2,"publicationDate":"2021-01-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/10580530.2020.1871533","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43216839","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-01-02DOI: 10.1080/10580530.2020.1746982
Ramakrishna Dantu, Indika Dissanayake, S. Nerur
ABSTRACT Internet of Things (IoT) have made a significant impact in healthcare domain. The purpose of this study is to unravel key themes latent in the academic literature on IoT applications in healthcare. Using topic modeling and author co-citation techniques, we identified five dominant clusters of research. Our results show that research in healthcare IoT has mainly focused on the technical aspects with little attention to social concerns. Our paper provides directions for future research.
{"title":"Exploratory Analysis of Internet of Things (IoT) in Healthcare: A Topic Modelling & Co-citation Approaches","authors":"Ramakrishna Dantu, Indika Dissanayake, S. Nerur","doi":"10.1080/10580530.2020.1746982","DOIUrl":"https://doi.org/10.1080/10580530.2020.1746982","url":null,"abstract":"ABSTRACT Internet of Things (IoT) have made a significant impact in healthcare domain. The purpose of this study is to unravel key themes latent in the academic literature on IoT applications in healthcare. Using topic modeling and author co-citation techniques, we identified five dominant clusters of research. Our results show that research in healthcare IoT has mainly focused on the technical aspects with little attention to social concerns. Our paper provides directions for future research.","PeriodicalId":56289,"journal":{"name":"Information Systems Management","volume":"38 1","pages":"62 - 78"},"PeriodicalIF":6.2,"publicationDate":"2021-01-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/10580530.2020.1746982","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46193502","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-01-02DOI: 10.1080/10580530.2020.1855509
J. Sipior
{"title":"From the Editor","authors":"J. Sipior","doi":"10.1080/10580530.2020.1855509","DOIUrl":"https://doi.org/10.1080/10580530.2020.1855509","url":null,"abstract":"","PeriodicalId":56289,"journal":{"name":"Information Systems Management","volume":"38 1","pages":"1 - 1"},"PeriodicalIF":6.2,"publicationDate":"2021-01-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/10580530.2020.1855509","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"59651064","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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