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Transforming the Patient-Provider Relationship Through Digitalized Peer Support in Japan. 日本通过数字化同伴支持改变患者与医疗服务提供者之间的关系。
Pub Date : 2024-12-17 Epub Date: 2024-10-22 DOI: 10.1080/23288604.2024.2392306
Miwako Hosoda

The recent explosion in online dissemination of health-related information, and its availability to more and more people around the world, has led to a situation in which both healthcare providers and patients are accepting new roles. This paper examines the transformations toward new roles for healthcare professionals and patients, with a focus on Japan, based on the assumption that one of the driving forces accelerating these changes may be the digitalization of patient peer support. The methods used in this study were: 1) questionnaires and interviews with patients and healthcare providers asking about their participation in peer support and the effectiveness of its implementation; and 2) observations, questionnaires, and interviews with three patient groups about the experience of digitalizing peer support (via implementation of peer support in a virtual reality space). Analysis of the data showed that peer support by patient groups has both challenges and benefits, and that peer support in virtual spaces has certain positive effects. The empowerment of patients through digitalized peer support is transforming the relationship between healthcare providers and patients, changing it from a traditional asymmetrical relationship (in which the healthcare professionals are in a dominant position) to a cooperative relationship on a more equal footing.

近来,与健康相关的信息在线传播呈爆炸式增长,世界各地越来越多的人都能获得这些信息,这导致医疗保健提供者和患者都在接受新的角色。本文以日本为重点,探讨了医疗保健专业人员和患者向新角色的转变,并假设加速这些转变的驱动力之一可能是患者同伴支持的数字化。本研究采用的方法有1)对患者和医疗服务提供者进行问卷调查和访谈,询问他们参与同伴支持的情况及其实施效果;2)对三个患者群体进行观察、问卷调查和访谈,了解同伴支持数字化(通过在虚拟现实空间中实施同伴支持)的经验。对数据的分析表明,患者群体的同伴支持既有挑战也有益处,虚拟空间中的同伴支持具有一定的积极作用。通过数字化同伴支持增强患者的能力正在改变医疗服务提供者与患者之间的关系,使其从传统的不对称关系(医疗专业人员处于主导地位)转变为更加平等的合作关系。
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引用次数: 0
The Role of Digital Health Under Taiwan's National Health Insurance System: Progress and Challenges. 台湾国民健康保险制度下数字医疗的作用:进展与挑战》。
Pub Date : 2024-12-17 Epub Date: 2024-10-22 DOI: 10.1080/23288604.2024.2375433
Jui-Fen Rachel Lu, Li-Lin Liang

Digital health covers a wide spectrum of applications of digital technologies in the healthcare field. As a new set of tools to support the health system in achieving its goals-improving access to care, quality of care, and system efficiency-digital health has significantly transformed the landscape of modern medicine and health care. This paper examines the role of digital health under Taiwan National Health Insurance, considering the profound impacts of digital health during the COVID-19 pandemic. It focuses specifically on big data management and analytics (MediCloud and My Health Bank/NHI Mobile Easy Access) and innovative service provision models (telemedicine). We discuss two imminent challenges that any health system is likely to encounter: digital trust and digital divide. For the digital divide, we assessed the use of telemedicine and its determinants during the COVID-19 pandemic. Our study shows that high-income levels and the presence of chronic or severe illness were positively correlated with the use of telemedicine. This observation suggests that poor people who have poorer health status were most likely to suffer from unmet needs for telemedicine. Enhancing cybersecurity to safeguard confidentiality, and effective communications with the public are fundamental and essential steps to regaining public trust in the digital era. When calling for more investment in digital technology, policy makers should be mindful of the potential digital divide across the demographic and socioeconomic strata, and specific policies should be devised to provide support to target the socially disadvantaged group.

数字医疗涵盖了数字技术在医疗保健领域的广泛应用。作为支持医疗系统实现其目标--提高医疗服务的可及性、医疗服务的质量和系统效率--的一套新工具,数字医疗极大地改变了现代医学和医疗保健的面貌。本文探讨了数字医疗在台湾国民健康保险中的作用,并考虑了数字医疗在 COVID-19 大流行期间的深远影响。本文特别关注大数据管理和分析(医疗云和我的健康银行/国民健康保险移动便捷通)以及创新服务提供模式(远程医疗)。我们讨论了任何卫生系统都可能遇到的两个迫在眉睫的挑战:数字信任和数字鸿沟。关于数字鸿沟,我们评估了 COVID-19 大流行期间远程医疗的使用情况及其决定因素。我们的研究表明,高收入水平和是否患有慢性病或重病与远程医疗的使用呈正相关。这一观察结果表明,健康状况较差的穷人最有可能出现远程医疗需求得不到满足的情况。加强网络安全以保障保密性,以及与公众进行有效沟通,是在数字时代重新赢得公众信任的基本和必要步骤。在呼吁对数字技术进行更多投资时,政策制定者应注意不同人口和社会经济阶层之间可能存在的数字鸿沟,并应制定具体政策,为社会弱势群体提供支持。
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引用次数: 0
Analyzing the Maharashtra Ambulance Service "108": The Prospect and Challenges. 分析马哈拉施特拉邦救护车服务 "108":前景与挑战。
Pub Date : 2024-12-17 Epub Date: 2024-10-22 DOI: 10.1080/23288604.2024.2380251
Ahana Sarkar, Vipul Parmar, Arnab Jana, Sujata Saunik

The utilization of digital health in India is playing a crucial role in enhancing healthcare services by transitioning from the current inadequate public health structure to a more efficient and patient-centric system. Digital health includes various digital tools, such as electronic health records (EHRs), telemedicine, mobile health applications, health information exchange systems, and other technological advancements to improve access, efficiency, and quality of healthcare delivery. This study investigates the prospects and challenges encountered by the newly-digitized Maharashtra Emergency Medical Services (MEMS). Utilizing the 38,823 MEMS calls from November 2022, this study investigates the current status of emergency service delivery mechanisms in Maharashtra. Through spatial analyses, this study also explores the causes behind calls. The findings of the study show that calls for 108 ambulance services were distributed across the districts and had variable service delivery time periods. Current challenges to the system arise from various urban and healthcare infrastructure problems, as well as socio-cultural challenges. Implementation of the digitized MEMS system reveals key factors that influence the service's success, assisting the policymakers and health administrators in identifying and further improving the service.

在印度,数字医疗的应用在加强医疗服务方面发挥着至关重要的作用,它从目前不完善的公共医疗结构过渡到一个更高效、更以患者为中心的系统。数字医疗包括各种数字工具,如电子健康记录(EHR)、远程医疗、移动医疗应用、健康信息交换系统和其他技术进步,以改善医疗服务的可及性、效率和质量。本研究调查了新数字化的马哈拉施特拉邦紧急医疗服务(MEMS)的前景和遇到的挑战。本研究利用 2022 年 11 月的 38823 次 MEMS 调用,调查了马哈拉施特拉邦急救服务提供机制的现状。通过空间分析,本研究还探讨了呼叫背后的原因。研究结果表明,108 个救护车服务呼叫分布在各个地区,服务提供时间段各不相同。目前该系统面临的挑战来自各种城市和医疗基础设施问题以及社会文化挑战。数字化 MEMS 系统的实施揭示了影响服务成功与否的关键因素,有助于政策制定者和卫生管理人员确定并进一步改善服务。
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引用次数: 0
Applying Mobile Technology to Address Gender-Based Violence in Rural Nigeria: Experiences and Perceptions of Users and Stakeholders. 应用移动技术解决尼日利亚农村地区基于性别的暴力问题:用户和利益相关者的经验和看法。
Pub Date : 2024-12-17 Epub Date: 2024-10-22 DOI: 10.1080/23288604.2024.2389569
Friday Okonofua, Babatunde Adelekan, Erika Goldson, Zubaida Abubakar, Ulla Mueller, Audu Alayande, Tellson Ojogun, Lorretta Ntoimo, Oluwatosin Sanyaolu, Juliet Omokaro, Vivian Onoh, Bukky Williams, Ibrahim Muhammed, Joy Adeniran, Emilene Anakhuekha, Ogochukwu Udenigwe, Sanni Yaya

This paper documents the results of an intervention conducted in Nigeria to test the effectiveness of a mobile phone technology, text4life, in enabling women to self-report gender-based violence (GBV). Women experiencing GBV and other challenges related to sexual and reproductive health and rights were requested to use their mobile phones to text a code to a central server. In turn, the server relayed the messages to trained nearby health providers and civil society organization (CSO) officials who reached out to provide health care and social management services to the callers. Interviews were conducted with some callers, health care providers, and CSO staff to explore their experiences with the device. The interviews and data from the server were analyzed qualitatively and quantitatively. The results indicate that over a 27-month period, 3,403 reports were received by the server, 34.9% of which were reporting GBV. While interviewees perceived that a large proportion of the women were satisfied with the use of text4life, and many received medical treatment and psychological care, the consensus opinion was that many women reporting GBV did not wish to pursue police or legal action. This was due to women's perceptions that there would be negative cultural and social backlash should they pursue civil punishments for their partners. We conclude that a mobile phone device can be used effectively to report GBV in low-resource settings. However, the device would be more useful if it contributes to equitable primary prevention of GBV, rather than secondary prevention measures.

本文记录了在尼日利亚开展的一项干预活动的结果,该活动旨在测试手机技术 text4life 在帮助妇女自我报告性别暴力 (GBV) 方面的有效性。要求遭遇性别暴力以及其他与性健康和生殖健康及权利相关挑战的妇女使用手机向中央服务器发送一个代码。反过来,服务器将信息转发给附近经过培训的医疗服务提供者和民间社会组织 (CSO) 官员,由他们向呼叫者提供医疗保健和社会管理服务。我们对一些呼叫者、医疗服务提供者和民间社会组织工作人员进行了访谈,以了解他们使用该设备的经验。我们对访谈和来自服务器的数据进行了定性和定量分析。结果显示,在 27 个月的时间里,服务器共收到 3 403 个报告,其中 34.9% 报告了基于性别的暴力。虽然受访者认为很大一部分妇女对使用 "生命短信 "感到满意,许多人也得到了医疗和心理治疗,但一致的意见是,许多报告性别暴力的妇女并不希望采取警察或法律行动。这是因为妇女们认为,如果她们对其伴侣进行民事惩罚,将会引起文化和社会的负面反弹。我们的结论是,在资源匮乏的环境中,使用手机设备报告基于性别的暴力是有效的。但是,如果该设备能够促进性别暴力的公平初级预防,而不是二级预防措施,那么它将会发挥更大的作用。
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引用次数: 0
Preface to the Special Issue by Kichiro Matsumoto, President, Japan Medical Association. 日本医学会会长松本喜一郎为特刊作序。
Pub Date : 2024-12-17 Epub Date: 2024-10-22 DOI: 10.1080/23288604.2024.2392423
Kichiro Matsumoto
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引用次数: 0
Preparedness, Challenges, and Opportunities for Digital Intervention for Chronic Disease Management: A Qualitative Study in Rural Areas of South Korea. 慢性病管理数字化干预的准备情况、挑战和机遇:韩国农村地区的定性研究。
Pub Date : 2024-12-17 Epub Date: 2024-10-22 DOI: 10.1080/23288604.2024.2378503
Hwa-Young Lee, Minji Ju, Minah Kang, Heejung Lee, Juho Choi, Juhwan Oh

Motivated by the prevalence of an aging population and the associated increase in chronic diseases, coupled with rising medical expenditure, the Korean government initiated a pilot project in Pyeongchang-gun, Gangwon-do, a rural area, to implement a "smart online-to-offline (O2O) digital health care model" aimed at managing and preventing chronic diseases. However, there is limited understanding regarding perspectives and levels of preparedness for digital health among stakeholders at various levels. In-depth focus group interviews were conducted with elderly and non-elderly community members, health care providers, and staff members at Pyeongchang Health and Medical Center. The study found the presence of both positive and negative perceptions and a lack of preparedness across different levels. At the end-user level, it was observed that community members, especially the elderly, have low levels of health and digital literacy, compounded by limited access to social support. At the health care provider level, there was uncertainty about the acceptance of the digital health program. At the area level, the need to bolster health staff members and enhance their capacity was observed. Recommendations include: customizing the design of the online and offline service components by considering end-user factors (such as age, occupation, and household type) that may contribute to disparities in health; establishing a platform for providers to share their experiences to facilitate the effective incorporation of digital health into their practices; and preparing an appropriate provider payment mechanism.

受人口老龄化和与之相关的慢性病增加以及医疗支出不断增加的影响,韩国政府在江原道平昌郡(一个农村地区)启动了一个试点项目,实施 "智能在线到离线(O2O)数字医疗模式",旨在管理和预防慢性病。然而,各级利益相关者对数字医疗的观点和准备程度了解有限。研究人员对老年人和非老年人社区成员、医疗服务提供者以及平昌保健医疗中心的工作人员进行了深入的焦点小组访谈。研究发现,不同层面都存在积极和消极的看法以及准备不足的问题。在终端用户层面,研究发现社区成员,尤其是老年人,健康和数字知识水平较低,而且获得社会支持的机会有限。在医疗服务提供者层面,对数字医疗计划的接受程度存在不确定性。在地区层面,需要加强卫生工作人员的力量,提高他们的能力。建议包括:通过考虑可能导致健康差异的最终用户因素(如年龄、职业和家庭类型),定制在线和离线服务组件的设计;为医疗服务提供者建立一个分享经验的平台,以促进将数字医疗有效纳入其实践中;以及准备一个适当的医疗服务提供者支付机制。
{"title":"Preparedness, Challenges, and Opportunities for Digital Intervention for Chronic Disease Management: A Qualitative Study in Rural Areas of South Korea.","authors":"Hwa-Young Lee, Minji Ju, Minah Kang, Heejung Lee, Juho Choi, Juhwan Oh","doi":"10.1080/23288604.2024.2378503","DOIUrl":"https://doi.org/10.1080/23288604.2024.2378503","url":null,"abstract":"<p><p>Motivated by the prevalence of an aging population and the associated increase in chronic diseases, coupled with rising medical expenditure, the Korean government initiated a pilot project in Pyeongchang-gun, Gangwon-do, a rural area, to implement a \"smart online-to-offline (O2O) digital health care model\" aimed at managing and preventing chronic diseases. However, there is limited understanding regarding perspectives and levels of preparedness for digital health among stakeholders at various levels. In-depth focus group interviews were conducted with elderly and non-elderly community members, health care providers, and staff members at Pyeongchang Health and Medical Center. The study found the presence of both positive and negative perceptions and a lack of preparedness across different levels. At the end-user level, it was observed that community members, especially the elderly, have low levels of health and digital literacy, compounded by limited access to social support. At the health care provider level, there was uncertainty about the acceptance of the digital health program. At the area level, the need to bolster health staff members and enhance their capacity was observed. Recommendations include: customizing the design of the online and offline service components by considering end-user factors (such as age, occupation, and household type) that may contribute to disparities in health; establishing a platform for providers to share their experiences to facilitate the effective incorporation of digital health into their practices; and preparing an appropriate provider payment mechanism.</p>","PeriodicalId":73218,"journal":{"name":"Health systems and reform","volume":"10 2","pages":"2378503"},"PeriodicalIF":0.0,"publicationDate":"2024-12-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142514152","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Policies, Progress, and Prospects for Internet Telemedicine in China. 中国互联网远程医疗的政策、进展和前景。
Pub Date : 2024-12-17 Epub Date: 2024-10-22 DOI: 10.1080/23288604.2024.2389570
Terence C Cheng, Winnie Yip

Around the world, the adoption of digital technologies in health care has accelerated considerably in the wake of the COVID-19 pandemic. Prior to the emergence of the pandemic, China had already embarked on a private sector, technology enterprise-led creation of an innovative internet health care ecosystem, which has dramatically transformed China's health care landscape. In this article, we describe the evolution of China's internet health market, focusing on internet telemedicine. We trace its early origins with the establishment of information networks in the 1980s, to the emergence of a fast-growing internet health market in the 2010s that leveraged the capabilities of technology enterprises in e-commerce, logistics, and payment systems. Private health care platforms have played a central role throughout this transformative process. The supplyside of the market has a unique public-private mix structure, with the coexistence of public and private internet hospitals, and with the majority of telemedicine services provided by public hospital doctors working on private platforms in a dual practice capacity. We conclude with a discussion of the prospects of internet telemedicine, including how it should be optimized and harnessed to improve China's health system. Finally, we set out areas where more research is needed.

在全球范围内,数字技术在医疗保健领域的应用在 COVID-19 大流行后大大加快。在大流行病出现之前,中国已经开始由私营部门、科技企业主导创建一个创新的互联网医疗生态系统,这极大地改变了中国的医疗格局。在本文中,我们将以互联网远程医疗为重点,描述中国互联网医疗市场的发展历程。从 20 世纪 80 年代信息网络的建立,到 2010 年代利用科技企业在电子商务、物流和支付系统方面的能力快速发展的互联网医疗市场。在整个转型过程中,私营医疗保健平台发挥了核心作用。市场的供应方具有独特的公私混合结构,公立和私立互联网医院并存,大部分远程医疗服务由公立医院医生以双重执业身份在私立平台上提供。最后,我们讨论了互联网远程医疗的发展前景,包括如何优化和利用互联网远程医疗来改善中国的医疗体系。最后,我们列出了需要开展更多研究的领域。
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引用次数: 0
Introduction to the Special Issue on Digital Health: Opportunities and Challenges for Global Health. 数字健康特刊导言:数字健康:全球健康的机遇与挑战》特刊导言。
Pub Date : 2024-12-17 Epub Date: 2024-10-22 DOI: 10.1080/23288604.2024.2400722
Michael R Reich
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引用次数: 0
Digital Transformation in the Health Product Supply Chain: A Framework for Analysis. 保健产品供应链的数字化转型:分析框架》。
Pub Date : 2024-12-17 Epub Date: 2024-10-22 DOI: 10.1080/23288604.2024.2386041
Prashant Yadav

Well-functioning supply chains for medicines and other health products are vital for a health system's goals of ensuring access, quality, and efficiency. However, in several countries the performance of government-run supply chains for health products remains subpar. The widespread adoption of digital technology presents new opportunities for enhancing the performance of the health product supply chain. This paper aims to provide a practical and systematic analysis of digital initiatives within health product supply chains. It provides examples of successful digital interventions in each of the Enable, Plan, Source, and Deliver categories of the Supply Chain Operations Reference model. The examples provide clear evidence that the use of digital technology in the health supply chain can improve access and affordability; in some instances, use of digital technology can lead to faster health product adoption and alter the overall architecture of decision making. While many digital interventions in the public sector supply chain target the collection of data and its analysis and use for reporting, the long-term effectiveness of digital solutions hinges on their ability to enhance the agency of supply chain actors. A thorough and systematic inquiry about the logic model of how a particular digital solution enhances agency and improves accountability is essential at the outset. In developing roadmaps to prioritize and sequence digital solutions in health supply chains, governments should start by asking where lack of information is the primary constraint impeding supply chain performance.

运作良好的药品和其他保健产品供应链对于卫生系统实现确保可及性、质量和效率的目标至关重要。然而,在一些国家,政府运营的保健产品供应链的表现仍然不尽如人意。数字技术的广泛应用为提高保健产品供应链的绩效带来了新的机遇。本文旨在对保健品供应链中的数字化措施进行实用而系统的分析。它提供了在供应链运营参考模型的 "启用"、"计划"、"来源 "和 "交付 "类别中成功进行数字化干预的实例。这些实例提供了明确的证据,证明在医疗供应链中使用数字技术可以提高可及性和可负担性;在某些情况下,使用数字技术可以加快医疗产品的采用速度,并改变决策的整体架构。虽然公共部门供应链中的许多数字干预措施都以数据收集、分析和用于报告为目标,但数字解决方案的长期有效性取决于其增强供应链参与者代理能力的能力。从一开始,就必须对特定数字解决方案如何增强代理能力和改善问责制的逻辑模型进行彻底、系统的调查。在制定路线图以确定卫生供应链中数字解决方案的优先次序和先后顺序时,政府应首先询问缺乏信息是阻碍供应链绩效的主要制约因素。
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引用次数: 0
The Consolidation of Risk Pools in the National Health Insurance Program of the Republic of Korea: Analysis of the Political Processes. 大韩民国国民健康保险计划中风险池的整合:政治进程分析。
Pub Date : 2024-12-16 Epub Date: 2024-08-19 DOI: 10.1080/23288604.2024.2375101
Green Bae, Minah Kang, Michael R Reich

South Korea is one of the few countries that has successfully consolidated its national risk pools into a single-payer health insurance system. This study analyzes national health insurance (NHI) consolidation in South Korea between 1980 and 2003, drawing lessons for countries seeking to consolidate their risk pools. The paper contextualizes the development of the South Korean national health insurance system and the consolidation of its risk pools in the changes in the political environment, particularly the processes of political democratization. It examines how these processes have affected the societal meanings and roles of the health insurance system. The paper focuses on two policy stages. During the agenda-setting stage, the government and employers emphasized the efficiency of the health insurance system. This emphasis contributed to the failure of a consolidation plan that emphasized equity over efficiency. However, as democratization expanded, the power of civil society movements and the popular demand for equity grew stronger. During the policy adoption phase, consolidation of health insurance trusts in South Korea was achieved through social and political processes that influenced public opinion, expanded civil society participation in decision-making, and worked with the government to integrate health insurance organizations and funds.

韩国是少数几个成功将国家风险池整合为单一付费医疗保险体系的国家之一。本研究分析了 1980 年至 2003 年间韩国国家医疗保险(NHI)的整合情况,为寻求整合风险池的国家提供了借鉴。本文将韩国国家医疗保险制度的发展及其风险池的整合与政治环境的变化,特别是政治民主化进程联系起来。本文探讨了这些进程如何影响医疗保险制度的社会意义和作用。本文重点关注两个政策阶段。在制定议程阶段,政府和雇主强调医疗保险制度的效率。这种强调导致了强调公平而非效率的整合计划的失败。然而,随着民主化进程的扩大,公民社会运动的力量和民众对公平的要求日益增强。在政策采纳阶段,韩国通过社会和政治进程实现了医疗保险信托的整合,这些进程影响了公众舆论,扩大了民间社会在决策中的参与,并与政府合作整合医疗保险组织和基金。
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引用次数: 0
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Health systems and reform
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