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Job Satisfaction among Employees in Banking Sector: A Literature Review 银行业员工工作满意度:文献回顾
Pub Date : 2016-01-01 DOI: 10.5958/2231-069X.2016.00009.3
Sanjita Lenka
The literature review on job satisfaction of employees, specifically in banking sector, has been made with the major aim to provide job satisfaction that will help for the growth and development of organisation. The literature identifies the various factors which have a significant impact on job satisfaction. In this paper, an endeavour has been made to give an overview of various factors like personal, organisational, social and environmental factors. Each factor is having different sub-elements that will have a direct/indirect influence on increasing or decreasing the level of job satisfaction. The data were collected mainly from secondary sources like journals, websites, books and others.
对员工工作满意度的文献综述,特别是在银行部门,主要目的是提供工作满意度,这将有助于组织的成长和发展。文献确定了对工作满意度有显著影响的各种因素。在这篇论文中,一个努力已经作出了各种因素,如个人,组织,社会和环境因素的概述。每个因素都有不同的子因素,这些子因素会直接/间接地影响工作满意度的增加或降低。这些数据主要是从期刊、网站、书籍等二手来源收集的。
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引用次数: 2
The Digital Highway Carrot: A Study of E-Business in India with Solace and Strength 数字高速公路胡萝卜:印度电子商务的慰藉与力量研究
Pub Date : 2016-01-01 DOI: 10.5958/2231-069X.2016.00003.2
D. Mahapatra, S. Patra
India's digital vision was first laid in the 1980s with pioneering steps for creating the National Informatics Centre (NIC). The NIC was the beginning of an effort to computerise government and digital base India for the twenty-first century. Another organisation such as C-DOT digitised India's networks and the number of phones has increased from 5 million to 1 billion. Further, the creation of the National Knowledge Network (NKN) is a high-bandwidth network to connect all educational institutions in the country to enable high end research and collaboration. Another internet access for the rural population is the National Optical Fibre Network (NOFN) aimed to provide high-speed broadband connectivity to 250, 000 panchayats in the country. Another service is UID (unique identification) platform with facial, finger prints and iris scan. UID platform once connected to mobile phones, bank accounts and others will help deliver benefits of digital India to all residents. Digital India lies in the development of the digital ecosystem in terms of apps and app-based government services as well as free and equal access to all these for consumers across the country. The government has been focusing different ongoing projects such as NOFN, NKN, National e-Governance Plan and many more. According to FICCI-KPMG Indian Media and Entertainment Industry Report 2015, digital advertising industry grew from Rs 3, 010 crore in 2013 to Rs 4, 350 crore in 2014 growth around 45%. State Bank of India (SBI) has its own digital baby in the name of SBI rewards. Axis bank behind with its Pingpay, ICICI bank has launched ‘all new mobile banking app’; HDFC bank with its launch of Payzapp is almost replicating a Flipkart or Paytm.
印度的数字愿景最初是在20世纪80年代建立国家信息中心(NIC)的开创性步骤中奠定的。NIC是21世纪印度政府和数字基地电脑化努力的开端。C-DOT等另一个组织将印度的网络数字化,手机数量从500万增加到10亿。此外,国家知识网络(NKN)的创建是一个连接该国所有教育机构的高带宽网络,以实现高端研究和合作。另一个面向农村人口的互联网接入是国家光纤网络(NOFN),旨在为全国25万个村务委员会提供高速宽带连接。另一项服务是UID(唯一身份识别)平台,可以扫描面部、指纹和虹膜。UID平台一旦连接到手机、银行账户等,将有助于为所有居民带来数字印度的好处。数字印度的关键在于发展数字生态系统,包括应用程序和基于应用程序的政府服务,以及为全国消费者免费和平等地使用所有这些服务。政府一直在关注不同的正在进行的项目,如NOFN、NKN、国家电子政务计划等等。根据2015年FICCI-KPMG印度媒体和娱乐行业报告,数字广告业从2013年的310亿卢比增长到2014年的435亿卢比,增长率约为45%。印度国家银行(SBI)以SBI奖励的名义推出了自己的数字宝贝。Axis银行推出了Pingpay, ICICI银行推出了“全新的移动银行应用程序”;HDFC银行推出的Payzapp几乎是在复制Flipkart或Paytm。
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引用次数: 0
Exploring Dimensions of Managing Change for Achieving Organisational Effectiveness: A Case Study of Odisha Power Transmission Corporation Limited (OPTCL) 变革管理实现组织有效性的维度探索——以奥里萨邦输电有限公司为例
Pub Date : 2016-01-01 DOI: 10.5958/2231-069X.2016.00015.9
Sujata Mangaraj, S. Patra
Vibrant environments recognised by technical, economic and political change increasingly require company agility among organisations. The successful management of change is crucial to any organisation to survive and succeed in the present highly competitive and continuously evolving business environment. Organisations, therefore, need to develop the ability to manage and adapt to change. This paper focuses on how managing change has contributed towards organisational effectiveness (OE) in the state owned power utility service organisation by drawing data through employee's survey. The empirical findings suggest that the variables like diagnosis, strategy formulations, implementation, top-down approach and communication, review of change are considered as some of the significant attributes that contribute towards performance enhancement and quality improvement for achieving OE.
技术、经济和政治变革所认可的充满活力的环境,越来越要求企业在组织中保持敏捷性。成功的变革管理对于任何组织在当前高度竞争和不断发展的商业环境中生存和成功至关重要。因此,组织需要发展管理和适应变化的能力。本文通过对国有电力公用事业服务机构的员工调查,分析了管理变革对组织有效性的影响。实证结果表明,诊断、战略制定、实施、自上而下的方法和沟通、变革的审查等变量被认为是有助于实现OE的绩效增强和质量改进的一些重要属性。
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引用次数: 0
Use of Hindi Language in Online Shopping Websites: A Predictor of Consumers’ Satisfaction 印地语在网上购物网站的使用:消费者满意度的预测因子
Pub Date : 2016-01-01 DOI: 10.5958/2231-069X.2016.00013.5
B. Agarwal
India is developing as an international hub of online business. The times of change finally arrived in India. The disposable incomes, technological advances, well-networked communities contributed to new paradigm shift in shopping. The customer is aggressive and ready to explore. The marketer has to understand the complexity of an exponential surge in online shopping. Demographic profile of the online shopper is important, rather critical to understand. Today, all the shopping websites have all the functions in English and when it is found that in India 75% are Hindi spoken, it is difficult for them to understand the key words and all the functions properly. Even most of them are sellers as well as consumers. This study has tried to examine the impact of Hindi usage in websites on customers’ retention with reference to growth in economy and approachable by all the consumers in rural areas. It is, however, critical to see the forest beyond the woods. The interest generated is because there are over 100 million Indian consumers who buy online, but sometimes, they face difficulty in understanding English. Therefore, this study has suggested to Indian online companies to display the translation. There should be an option for changing the languages. Now mostly, government websites have such language options. Convenience, scarcity of time and online comparisons have made Indian consumer buy books, apparels, cellphone, air and hotel bookings, electronic gadgets and music CDs, and many more products and services online. This paper is an attempt to understand the factors that propel online shopping behaviour through the usage of Hindi language in online shopping websites. The fastest growing community of online shoppers has compelled the traditional marketer to rethink. It endeavours to find whether online shopping is the next big idea in the Indian business scene.
印度正在发展成为一个国际在线商业中心。印度终于迎来了变革的时代。可支配收入、技术进步、网络良好的社区促成了购物新模式的转变。客户积极进取,随时准备探索。营销人员必须了解网上购物指数激增的复杂性。在线购物者的人口统计资料很重要,理解起来相当关键。今天,所有的购物网站都有英语的所有功能,当发现印度75%的人说印地语时,他们很难正确理解关键词和所有功能。甚至他们中的大多数人既是消费者,也是卖家。本研究试图考察印地语在网站上的使用对客户保留率的影响,参考经济增长和农村地区所有消费者的可接近性。然而,看到森林之外的森林是至关重要的。之所以产生这种兴趣,是因为有超过1亿的印度消费者在网上购物,但有时,他们在理解英语方面存在困难。因此,本研究对印度网络公司提出了展示翻译的建议。应该有一个更改语言的选项。现在,大多数政府网站都有这样的语言选择。便利、时间稀缺和网上比较使得印度消费者在网上购买书籍、服装、手机、机票和酒店预订、电子产品和音乐cd,以及更多的产品和服务。本文试图通过在网上购物网站中使用印地语来了解推动网上购物行为的因素。增长最快的在线购物者群体迫使传统营销人员重新思考。它试图找出网上购物是否是印度商业场景中的下一个大创意。
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引用次数: 0
Corporate Social Responsibility Practices: Pathways for Inclusive and Sustainable Future 企业社会责任实践:通向包容和可持续未来的途径
Pub Date : 2016-01-01 DOI: 10.5958/2231-069X.2016.00011.1
Raiswa Saha
With the expanding globalisation and persistent ecological issues, role of corporate social responsibility (CSR) has been redefined and aims to broaden the societal context within which it operates. CSR acts as a commitment for attaining inclusivity and community development to reflect a positive impact on the society. In an increasingly fastpaced global economy, CSR acts as enabler and driving force to attain sustained growth where markets, communities and the organisations can perform well together so to gain better access in making decisions and maximising the growth. Inclusiveness not only helps in increasing the growth rate of the economy but, it boosts the productivity and employment opportunities with sustainable long-term progress. In the age of stiff competitive market environment, there is a growing consensus in the minds of the individuals to contribute towards the betterment of the society and take keen interest in adopting sustainable business policies. With the enormous potential of fulfilling the expectations, we need more investments in human capital and the relation-building between the stakeholders and the society. Inclusivity and sustainability, the two very concepts are multi-dimensional in nature which leads to positive health outcomes, access to higher education, improved standards of living, development of skills, employment opportunities and thus, CSR acts as a core element of all these outcomes. Hence, CSR should be a gaining ground and the strategies must present the opportunities to gain profitability, value-driven business and economic growth with sound governance management systems.
随着全球化的不断扩大和生态问题的持续存在,企业社会责任(CSR)的角色被重新定义,旨在扩大其运作的社会背景。企业社会责任是实现包容性和社区发展的承诺,以反映对社会的积极影响。在日益快速发展的全球经济中,企业社会责任是实现持续增长的推动者和驱动力,市场、社区和组织可以一起很好地发挥作用,从而在决策和最大化增长方面获得更好的机会。包容性不仅有助于提高经济增长率,而且有助于提高生产率和就业机会,实现可持续的长期发展。在竞争激烈的市场环境下,越来越多的人意识到为社会的改善做出贡献,并对采取可持续发展的商业政策产生了浓厚的兴趣。由于实现预期的潜力巨大,我们需要在人力资本和建立利益相关者与社会之间的关系方面进行更多投资。包容性和可持续性这两个概念本质上是多维的,可带来积极的健康成果、获得高等教育的机会、提高生活水平、发展技能、就业机会,因此,企业社会责任是所有这些成果的核心要素。因此,企业社会责任应该是一个取得进展的基础,战略必须提供机会,以获得盈利能力,价值驱动的业务和经济增长与健全的治理管理系统。
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引用次数: 0
The Role of Indian Railway Catering and Tourism Corporation Limited (IRCTC) and Its Challenges in Promoting Tourism: An Empirical Analysis 印度铁路餐饮旅游有限公司(IRCTC)在促进旅游业中的作用及其挑战:实证分析
Pub Date : 2016-01-01 DOI: 10.5958/2231-069X.2016.00006.8
L. Ravikumar, S. Lenka
The development of tourism has now been through what could be called ‘Phase One’ of its evolution. Across the world, communities and enterprises have begun to practice the art of tourism in the countryside. Practitioners are learning its secrets of success-and the problems of failure. Academics are tracking its progress and debating on its concepts. It has generally been acknowledged that measuring service quality is of great importance as a competitive advantage for service organisations, and enables them to monitor and control the efficiency and effectiveness of their operations and processes. For this reason, Indian Railway Catering and Tourism Corporation Limited attempts to deliver superior service quality to their customers for promotion of tourism. The present study is undertaken to make an empirical analysis of the above.
旅游业的发展现在已经经历了其发展的“第一阶段”。在世界各地,社区和企业已经开始在农村实践旅游的艺术。实践者正在学习它的成功秘诀和失败的问题。学者们正在追踪其进展,并就其概念展开辩论。人们普遍认为,衡量服务质素对服务机构的竞争优势非常重要,并使他们能够监察和控制其运作和流程的效率和成效。因此,印度铁路餐饮旅游有限公司试图为他们的客户提供优质的服务,以促进旅游业。本研究就是对上述问题进行实证分析。
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引用次数: 0
Quality of Work Life (QWL) in Odisha Mining Corporation (OMC) – An Empirical Study 奥里萨邦矿业公司(OMC)工作生活质量的实证研究
Pub Date : 2016-01-01 DOI: 10.5958/2231-069X.2016.00010.X
L. Singh, A. Jena, P. K. Mohanty
Quality of work life (QWL) is the degree to which employees are able to shape their jobs actively, in accordance with their options, interests and needs. QWL is, thus, the extent of relationships between individuals and organisational factors that are existing in the working environment. It is assumed that if employees have more positive attitudes about the organisation and their productivity increases, everything else being equal, the organisation should be more effective. It is seen from various researches that employees of an organisation often take their work to home due to heavy work demands, by which they cannot pay right attention to their family problems, take care of their family members, which ultimately leads to a disturbed and unbalanced work-life. Work is an integral part of everybody's life or career. On an average, we spend 8 h of daily life working and it is the one-fourth of our entire life. Research on QWL is considered to be more important at individual as well as at the organisational level. The present study the QWL of employees are judged by various factors like: work environment, nature of job, freedom to work, salary and compensation, opportunity, health, welfare safety and security, training and development, stress management and work–life balance and other personal factors by taking into consideration the socio-economic background of respondents and expectation of employees in the work place. The main purpose of the study is to investigate the overall QWL of Odisha Mining Corporation. Aliterature review of previousstudies is givenalong with aquestionnaire survey that has been conducted using a standard questionnaire. To fulfil the objectives correlation of the factors among each other and also with QWL is calculated. The findings of the study reflect that the QWL of the group is positively influenced by the factors taken for the study.
工作生活质量(QWL)是指员工能够根据自己的选择、兴趣和需求主动塑造工作的程度。因此,QWL是指个人与工作环境中存在的组织因素之间的关系程度。假设如果员工对组织有更积极的态度,他们的生产力会提高,在其他条件相同的情况下,组织应该更有效。从各种研究中可以看出,一个组织的员工由于繁重的工作需求,经常把工作带回家,这使得他们不能正确地关注家庭问题,照顾家人,最终导致工作生活受到干扰和不平衡。工作是每个人生活或事业中不可或缺的一部分。平均而言,我们每天花8小时工作,这是我们整个生命的四分之一。QWL的研究被认为在个人和组织层面更为重要。本研究以工作环境、工作性质、工作自由、薪酬及补偿、机会、健康、福利及安全保障、培训及发展、压力管理、工作与生活平衡等个人因素,综合考虑受访者的社会经济背景及工作场所员工的期望,判断员工的质素。本研究的主要目的是调查奥里萨邦矿业公司的整体QWL。对以前的研究进行文献综述,并使用标准问卷进行问卷调查。为了实现这一目标,计算了各因素之间以及各因素与QWL之间的相关性。研究结果表明,研究所采用的因素对群体的QWL有正向影响。
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引用次数: 0
Skill Development is Meaningless without Adequate Job Creation: An Issue and Challenge 没有足够的就业机会,技能发展就没有意义:一个问题和挑战
Pub Date : 2016-01-01 DOI: 10.5958/2231-069X.2016.00004.4
Satyam Pincha
Skill development is a continuous process to improve knowledge, skills, attitude and social behaviour of human resources for doing a particular job. Skill is the ability to exercise one's knowledge on a particular job, whereas skill development fuels improvement of this ability. Here, implementing a particular skill on a particular job is very important because without practice, the ability wanes in sharpness very rapidly nixing skill development. The Union ministry of Human Resource Development, Government of India, has taken an initiative to develop a plethora of human resources, keeping in view the need for skilled manpower for the country as well as to develop skills among the huge population for rendering them employable and productive. India already spends $50 billion each year to step up human resources for adequate employment. Moreover, recently the Modi Government announced a plan for ‘Skill India’, under which many institutions will be inaugurated for skill development and training at operational level, supervisory level and also at managerial level. But unfortunately, no plans for adequate job creation were announced. This obliviously leads to agrave situation. Skill developmentwithout adequate job creation has no meaning. Therefore, both steps would have to be taken to develop skills and to increase adequate jobs. In fact, skill development and adequate job creation programme should be driven forward simultaneously.
技能发展是人力资源为完成特定工作而不断提高知识、技能、态度和社会行为的过程。技能是在某一特定工作中运用知识的能力,而技能发展促进了这种能力的提高。在这里,在一项特定的工作中运用一项特定的技能是非常重要的,因为如果没有练习,这种能力的敏锐度会迅速下降,从而阻碍了技能的发展。印度政府联邦人力资源发展部已采取主动,开发大量的人力资源,同时考虑到该国对熟练人力的需要,以及在庞大的人口中发展技能,使他们能够就业和生产。印度每年已经花费500亿美元来加强人力资源,以实现充分就业。此外,最近莫迪政府宣布了一项“技能印度”计划,根据该计划,许多机构将在业务层面、监督层面和管理层面开展技能开发和培训。但不幸的是,没有宣布创造足够就业机会的计划。这显然导致了严重的局面。没有充分创造就业机会的技能发展是没有意义的。因此,必须采取这两个步骤来发展技能和增加适当的就业机会。事实上,应该同时推动技能发展和适当的创造就业方案。
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引用次数: 0
Application of the Maslow's Hierarchy of Need Theory: Impacts and Implications on Employee's Career Stages 马斯洛需求层次理论的应用:对员工职业发展阶段的影响与启示
Pub Date : 2016-01-01 DOI: 10.5958/2231-069X.2016.00007.X
Tulika Singh, M. Behera
Maslow's hierarchy states that people have a pyramid hierarchy of needs that they will satisfy from bottom to top. Starting from mere physiological survival, the hierarchy of needs covers belonging to a social circle to pursuing your talent through self-actualisation. Important to the hierarchy of needs theory is that Maslow felt that unfulfilled needs lower on the ladder would inhibit the person from climbing to the next step. The pyramid of needs is divided into two categories: deficiency needs (physiological and safety) and growth needs (belonging, self-esteem and selfactualisation). If the deficiency needs aren't satisfied, the person will feel the deficit and this will stifle his or her development. When Maslow's hierarchy of needs is applied to work situations, it implies that managers have the responsibility, first, to make sure that the deficiency needs are met. This means, in broad terms, a safe environment and proper wages. Second, it implies creating a proper climate in which employees can develop their full potential. Failure to do so would theoretically increases employee frustration and could result in poorer performance, lower job satisfaction and increased withdrawal from the organisation.
马斯洛的层次理论指出,人们有一个从下到上的需求金字塔。从单纯的生理生存出发,需求层次涵盖了归属于一个社交圈到通过自我实现来追求你的才能。对需求层次理论来说,重要的是马斯洛认为,处于较低层次的未被满足的需求会阻碍人们攀登到下一个层次。需求金字塔分为两类:缺乏需求(生理和安全)和成长需求(归属感、自尊和自我实现)。如果缺乏的需求没有得到满足,这个人就会感到缺陷,这将扼杀他或她的发展。当马斯洛的需求层次理论应用于工作情境时,它意味着管理者有责任,首先,确保缺陷需求得到满足。从广义上讲,这意味着安全的环境和适当的工资。其次,它意味着创造一个合适的环境,让员工能够充分发挥他们的潜力。如果不这样做,理论上会增加员工的挫折感,并可能导致更差的绩效、更低的工作满意度和更多的退出组织。
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引用次数: 5
Motivation and Job Satisfaction: A Comparative Study among Pharmacists 药师工作动机与工作满意度的比较研究
Pub Date : 2016-01-01 DOI: 10.5958/2231-069X.2016.00012.3
D. Rajan
This survey-based qualitative descriptive research has been undertaken in Tirunelveli city, Tamilnadu with the objectives of identifying and differentiating the perceptions of the pharmacists towards the impacts of factors associated with motivation on job satisfaction. The study has analysed various factors associated with motivation under two dimensions namely organisation structure and policy-related factors and pharmacists’ specific factors. The study has discussed 18 factors in each dimension, respectively. The study has sampled 120 pharmacists qualified with both bachelor in pharmacy and diploma in pharmacy from both multi-speciality and single speciality hospitals (60 respondents from each kinds of hospitals, respectively) using judgement sampling method. Percentage, mean and standard deviation have been applied to analyse the data. The results of the study show that there is no significant difference in the perception of the pharmacists towards the majority of the factors associated with motivation that affect their job satisfaction. Moreover, the level of perception among the pharmacists working in both kinds of organisations is also same.
这项基于调查的定性描述性研究在泰米尔纳德邦的蒂鲁内尔韦里市进行,目的是确定和区分药剂师对与工作满意度相关的动机因素影响的看法。本研究从组织结构与政策相关因素和药师自身因素两个维度分析了与激励相关的各种因素。该研究在每个维度中分别讨论了18个因素。本研究采用判断抽样的方法,从多专科医院和单专科医院抽取120名药学学士和药学文凭兼备的药师(每类医院各60名)。采用百分率、平均值和标准差对数据进行分析。研究结果显示,药师对影响其工作满意度的大多数动机相关因素的认知没有显著差异。此外,在两种组织中工作的药剂师的感知水平也是相同的。
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引用次数: 3
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Training and development journal
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