World hospitals and health services : the official journal of the International Hospital Federation最新文献

Employees work attitudes are key determinants to organizational performance. This article proposes a model integrating servant leadership, prosocial motivation, and corporate social responsibility (CSR) in order to explain a mechanism through which prosocial motivation plays a central role in enhanding physicians' work attitudes. A cross sectional survey from a sample of physicians indicates that (1) prosocial motivation can be shaped from servant leadership when physicians perceive high value fit with their supervisors, (2) prosocial motivation improves physicians' job satisfaction. Its effects is strengthened when physicians perceive high CSR, and (3) job satisfaction improves organizational commitment. The results provide meaningful insights that a triple synergy of prosocial orientation among physicians, supervisors and organization enhances physicians' work attitudes.

Facilitating patient-focused, cost-effective care throughout the continuum is a challenge that requires creativity of healthcare administrators. At BLK Super Specialty Hospital, a Guest Relationship Executive (GRE) and Patient Care Coordinator (PCC) role was developed to improve communication and linkage among clinical and non-clinical departments. Management also innovated various other processes which needed improvement for facilitating the improvement of services provided to the patients. Empowering PCC and GRE to take the initiative, make decisions and take actions to prevent and resolve service issues has elevated service levels and lead to an enhanced patient experience.

Established 20 years ago with a single dialysis center assisting only 20 patients with 6 hemodialysis machines, Medicare has grown leaps and bounds to assist thousands of poor patients to obtain a highly subsidized rate for quality treatment. Millions of ringgit raised via various fundraising projects and events have been well utilized to serve the growing number of kidney patients in Malaysia who simply cannot bear the exorbitant cost of treatment. Staying true to its mission, Medicare extends its assistance to needy kidney patients and their families, who indirectly have become part of the Medicare family.

This study was conducted to explore the entire spectrum of initiatives that have evolved globally over time in health care delivery mechanisms. The quality improvement initiatives that have been reviewed were undertaken at the department of radiology at a tertiary care teaching hospital in the developing world. This article reveals that conducting only clinical audits is not enough to bring about improvements in the health care delivery processes. It also illustrates examples of other initiatives that combine to enable sustainable, safe and high quality health care services for the patients whom we serve.

Patient safety has become a major focus in German socio-political awareness over the past decade. Efforts to improve patient safety have been increased nationwide and involve all stakeholders in the German health care system. The government aims to improve the quality of health care services both in the hospital and in the ambulatory care sector with a quality campaign. On one hand it strengthens patients' power and participation in decision-making and on the other hand it stresses the need for health care providers themselves to enhance patient safety and to ensure the nationwide provision of excellent health care, whereby hospitals play a vital role in providing a comprehensive system of locally available clinical treatment. This article focuses particularly on the numerous mandatory and voluntary initiatives provided by hospitals with respect to quality of care and patient safety, however further information about the context can be found in the online version cited in the footnote below.

Quality in health care is important as it is directly linked with patient safety. Quality as we know is driven either by regulation or by market demand. Regulation in most developing countries has not been effective, as there is shortage of health care providers and governments have to be flexible. In such circumstances, quality has taken a back seat. Accreditation symbolizes the framework for quality governance of a hospital and is based on optimum standards. Not only is India establishing numerous state of the art hospitals, but they are also experiencing an increase in demand for quality as well as medical tourism. India launched its own accreditation system in 2006, conforming to standards accredited by ISQua. This article shows the journey to accreditation in India and describes the problems encountered by hospitals as well as the benefits it has generated for the industry and patients.

Recognizing the role played by patients in their own management, UNICANCER set up in November 2011 a unique initiative in France: the Patient Expectations Observatory. This was designed to reorient and improve the quality of care provided by comprehensive cancer centres in the UNICANCER group based on a better knowledge and understanding of patient perceptions and preferences. An innovative internet-based consultation process enabled us to record and prioritize patient expectations. Patient management improvement actions for cancer centres were then used to equitably satisfy the identified patient expectations. By using patients' own expectations of their health care, cancer centres can therefore provide an example of the new modalities of patient participation in health care institutions, in line with the changes proposed by public authorities.