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Hong Kong healthcare workers’ coronavirus disease 2019 (COVID-19) concerns: infection control, recognition and staff wellbeing, duty arrangements 香港医护人员2019冠状病毒病(COVID-19)关注:感染控制、认可和员工福利、值班安排
Pub Date : 2021-01-01 DOI: 10.21037/JHMHP-20-142
A. P. Mah, K. Tong, Linda Chan, P. Hibbert, F. Pang
Background: Appropriate human resources interventions to address healthcare workers’ concerns are key to maintaining confidence and morale of staff to combat a pandemic in any healthcare system. The objectives of this study are to analyze concerns of healthcare workers in public hospitals during the initial 3 months, throughout which the Hong Kong Hospital Authority implemented multiple measures to address staff needs. Methods: A retrospective study analyzing the immediate and longitudinal concerns of healthcare workers during the coronavirus disease 2019 (COVID-19) pandemic. All enquiries by unsolicited phone calls and WhatsApp messages raised over a 12-week period from 29/1/2020 to 22/4/2020 were reviewed and categorized. Thematic analysis of the enquiries was conducted, together with timing and frequency of enquiry categories. Results: A total of 1,868 enquiries were raised over the 12-week period. These enquiries comprised 740 (40%) in “recognition and staff wellbeing”, 573 (31%) in “infection control”, 357 (19%) in “duty arrangement” and the remaining 196 (10%) “others”. Conclusions: Spikes spread over the 12 weeks of data capture demonstrated major concern areas for a healthcare system in maintaining the morale and confidence of staff. Financial incentives introduced during the pandemic may have drawbacks around equity, defining thresholds for payments and setting precedence. A Human Resources App and e-bulletins were effective in rapidly communicating information to staff and allaying their fears, especially during the initial phase of the crisis. Further study of financial incentives to help decision-makers understand the impact and consequences of such approaches should be undertaken. © Journal of Hospital Management and Health Policy. All rights reserved.
背景:在任何卫生保健系统中,适当的人力资源干预措施解决卫生保健工作者关注的问题是保持工作人员抗击流行病的信心和士气的关键。本研究的目的是分析在香港医院管理局实施多项措施以解决员工需求的首3个月期间,公立医院医护人员的关注问题。方法:回顾性分析2019冠状病毒病(COVID-19)大流行期间医护人员当前和纵向关注的问题。在2020年1月29日至2020年4月22日的12周期间,所有未经请求的电话和WhatsApp消息的查询都被审查和分类。本署对查询进行专题分析,以及查询类别的时间和频率。结果:在12周期间共提出了1,868个查询。这些查询包括740宗(40%)有关“认可及员工福利”、573宗(31%)有关“感染控制”、357宗(19%)有关“职务安排”及其余196宗(10%)有关“其他”。结论:在12周的数据采集中,峰值分布表明了医疗保健系统在保持员工士气和信心方面的主要关注点。大流行期间引入的财政激励措施可能在公平、确定支付门槛和确定优先顺序方面存在缺陷。人力资源应用程序和电子公告在向员工快速传达信息和减轻他们的恐惧方面非常有效,特别是在危机的初始阶段。应当进一步研究财政奖励,以帮助决策者了解这些办法的影响和后果。©医院管理与卫生政策杂志。版权所有。
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引用次数: 1
Clarifying the concepts of joy and meaning for work in health care 澄清保健工作的快乐和意义的概念
Pub Date : 2021-01-01 DOI: 10.21037/JHMHP-21-22
A. Lai, Bram P. I. Fleuren
© Journal of Hospital Management and Health Policy. All rights reserved. J Hosp Manag Health Policy 2021 | http://dx.doi.org/10.21037/jhmhp-21-22 The wellbeing of health care workers is a prime concern in the functioning and performance of health care organizations. While the Triple Aim—enhancing patient experience, improving population health, and reducing health care costs—has contributed to health system reforms worldwide, scholars have asserted the need for a fourth aim to improve the professional lives of health care workers (1). Such improvements promote work engagement, job satisfaction, and talent retention; protect against the increasingly prevalent phenomenon of burnout among clinicians; and are essential for the quality and safety of care (2). They prompt health care leaders and managers to pay more attention to issues such as physicians’ experiences of autonomy loss and stress related to malpractice liability, as well as nurses’ experiences of disrespectful behaviors at work for example. More specifically, the Quadruple Aim is a call to help health care workers restore and maintain “joy and meaning in work” (3). Similarly, the Institute for Healthcare Improvement has promoted joy in work as a goal for organizations to work towards (4). The concepts of joy and meaning can however be elusive when health care leaders and managers seek to implement and evaluate workplace interventions to increase workplace wellbeing. This is because both concepts are used and defined in everyday discourse in a myriad of ways, including as a state of being, as a process of self-transcendence, or in relation to spiritual beliefs (5). Not only do these definitions preclude a consistency in which health care leaders and managers approach joy and meaning at work, there is also a wide array of conceptual definitions for and instruments to measure joy and meaning in the scientific literature (6). To make the concepts of joy and meaning in work more relevant to the health care context, we highlight some key insights from psychological research via a concept analysis in this paper. We first discuss the definitions of both concepts and how they relate to wellbeing at work more broadly. We then distinguish the nuances between (I) joy and meaning in and at work, and (II) meaning and meaningfulness. Finally, we discuss how health care workers can achieve meaningfulness through having an impact on others, workplace relationships, and professional development. By elaborating these concepts as well as their antecedents, we aim to highlight some dimensions that health care leaders and managers should consider when improving the wellbeing of health care workers.
©医院管理与卫生政策杂志。版权所有。J医院管理卫生政策2021 | http://dx.doi.org/10.21037/jhmhp-21-22卫生保健工作者的福祉是卫生保健组织运作和绩效的主要关注点。虽然“三重目标”——提高患者体验、改善人口健康和降低医疗成本——促进了世界范围内的医疗体系改革,但学者们主张需要第四个目标来改善医疗工作者的职业生活(1)。这种改善促进了工作投入、工作满意度和人才保留;防止临床医生中日益普遍的职业倦怠现象;并且对护理的质量和安全至关重要(2)。它们促使医疗保健领导者和管理者更多地关注诸如医生经历的自主性丧失和与医疗事故责任相关的压力,以及护士在工作中经历的不尊重行为等问题。更具体地说,“四重目标”是一种帮助医护人员恢复和保持“工作中的快乐和意义”的呼吁(3)。同样,医疗保健改善研究所也将工作中的快乐作为组织努力实现的目标(4)。然而,当医疗保健领导者和管理者寻求实施和评估工作场所干预措施以增加工作场所幸福感时,快乐和意义的概念可能是难以捉摸的。这是因为这两个概念在日常话语中以无数种方式被使用和定义,包括作为一种存在状态,作为一种自我超越的过程,或与精神信仰有关(5)。这些定义不仅排除了医疗保健领导者和管理者在工作中获得快乐和意义的一致性,在科学文献中,也有一系列广泛的概念定义和测量快乐和意义的工具(6)。为了使工作中的快乐和意义的概念与卫生保健背景更加相关,我们在本文中通过概念分析强调了心理学研究中的一些关键见解。我们首先讨论这两个概念的定义,以及它们如何与更广泛的工作幸福感联系起来。然后我们区分(1)工作中的快乐和意义,(2)意义和有意义。最后,我们讨论了医护人员如何通过对他人、职场关系和专业发展的影响来实现有意义。通过详细阐述这些概念以及它们的前身,我们的目标是强调医疗保健领导者和管理人员在改善医疗保健工作者的福祉时应该考虑的一些方面。
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引用次数: 1
Trend of Gini coefficient of healthcare resources in China from 1998 to 2016 1998 - 2016年中国医疗资源基尼系数变化趋势
Pub Date : 2021-01-01 DOI: 10.21037/JHMHP-20-93
Yuchen Yang, Yasuhiro Morii, Kensuke Fujiwara, T. Ishikawa, Hiroko Yamashina, Teppei Suzuki, J. Nakaya, K. Ogasawara
Background: Healthcare disparities in China are attracting attention not only in the country but also worldwide. However, few studies have evaluated the changes in equality of healthcare resource distribution among provinces in China. This study was conducted to provide healthcare resource allocation advice to government medical management institutions. We aimed to (I) analyze changes in healthcare disparities in China from 1998 to 2016 through data visualization and (II) determine what factors are related to the changes. Methods: We evaluated healthcare disparities in China by collecting statistical data on healthcare in China from 1998 to 2016 and calculating the Gini coefficient of healthcare resource distribution among the provinces, and comparatively observed the trend of Gini coefficient. Data used in this study were taken from the China Statistical Yearbook (1999–2017). Results: From 2008 to 2016, the Gini coefficient for doctors and nurses dropped by 0.048 (39.4%) and 0.058 (40.9%), respectively. The increase rate of number of nurses is the highest (109.0%), and at the same time, the distribution of nurses is also the most significant. On the other hand, since 2002, the Gini coefficient of healthcare institutions has fluctuated between 0.150 and 0.200. few changes were found in number of medical institutions. Conclusions: Since 2004, the distribution of health human resource has been improving due to the abundance of healthcare resources in China; however, the distribution of healthcare institutions has not been improving. We consider that the enrichment of medical resources has a positive impact on the distribution of human resources, but not on the distribution of physical and financial resources. This situation is considered to be one of the results of several health issues in China, such as the existence of super hospitals with thousands of beds in the inland areas, which interferes with the establishment of China’s hierarchical medical system.
背景:中国的医疗保健差距不仅在国内引起了关注,而且在世界范围内引起了关注。然而,很少有研究对中国各省间医疗资源分配平等性的变化进行评估。本研究旨在为政府医疗管理机构提供医疗资源配置建议。我们的目的是(1)通过数据可视化分析1998年至2016年中国医疗保健差距的变化,(2)确定与变化相关的因素。方法:通过收集1998 - 2016年中国医疗卫生统计数据,计算各省医疗卫生资源分布的基尼系数,并比较观察基尼系数的变化趋势,对中国医疗卫生差距进行评价。本研究使用的数据来自《中国统计年鉴》(1999-2017)。结果:2008 - 2016年,医生和护士的基尼系数分别下降了0.048(39.4%)和0.058(40.9%)。护士人数增幅最高(109.0%),同时护士分布也最显著。另一方面,2002年以来,医疗卫生机构的基尼系数在0.150 ~ 0.200之间波动。医疗机构数量变化不大。结论:2004年以来,由于中国卫生资源丰富,卫生人力资源的分布有所改善;然而,卫生保健机构的分布并没有得到改善。我们认为,医疗资源的丰富对人力资源的分配有积极影响,但对物质和财政资源的分配没有积极影响。这种情况被认为是中国几个健康问题的结果之一,例如内陆地区存在数千张床位的超级医院,这干扰了中国分级医疗体系的建立。
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引用次数: 3
Cost-effectiveness analysis of the decentralized facility financing and performance-based financing program in Nigeria 尼日利亚分散式设施融资和基于绩效的融资计划的成本效益分析
Pub Date : 2021-01-01 DOI: 10.21037/jhmhp-20-82
W. Zeng, Elina Pradhan, M. Khanna, Opeyemi Fadeyibi, G. Fritsche, O. Odutolu
Khanna, and assembly of data: W Zeng, Background: Nigeria piloted decentralized facility financing (DFF) and performance-based financing (PBF) programs under the Nigeria State Health Investment Project (NSHIP), funded by the World Bank. It aimed to increase the utilization and quality of MCH services. Although many low- and middle-income countries have launched or piloted DFF and/or PBF like programs and conducted impact evaluation, very few studies related DFF or PBF’s impact to its cost. This study evaluates the incremental cost-effectiveness ratios (ICERs) of facilities with DFF or PBF compared to comparably funded health facilities without it. Methods: This study used a quasi-experimental research design. Local government areas (LGAs) in the three states under NSHIP were randomly assigned to the PBF group, where health facilities received
Khanna,数据汇编:W Zeng,背景:尼日利亚在世界银行资助的尼日利亚国家卫生投资项目下试点了分散式设施融资(DFF)和基于绩效的融资(PBF)项目。它旨在提高妇幼保健服务的利用率和质量。尽管许多中低收入国家已经启动或试行了DFF和/或PBF类项目,并进行了影响评估,但很少有研究将DFF或PBF的影响与其成本联系起来。本研究评估了有DFF或PBF的医疗机构与没有DFF的医疗设施相比的增量成本效益比(ICERs)。方法:本研究采用准实验研究设计。NSHIP下三个州的地方政府地区(LGA)被随机分配到PBF组,卫生设施在那里接受
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引用次数: 4
Unique stressors in a global pandemic: a mixed methods study about unique causes of distress among healthcare team members during COVID-19 全球大流行中的独特压力源:一项关于COVID-19期间医疗团队成员痛苦的独特原因的混合方法研究
Pub Date : 2021-01-01 DOI: 10.21037/jhmhp-21-69
Alejandra Colón-López, Katherine A Meese, Aoyjai P Montgomery, P. Patrician, David A Rogers, G. Burkholder
Background: Amid the COVID-19 pandemic, healthcare systems experienced significant challenges, including lower revenues from elective procedures, limited supplies, a massive influx of patients and psychologically distressed employees. National reports of well-being showed striking rates of burnout among healthcare workers. Prior research depicted how the pandemic affected all categories of healthcare workers, yet there is little evidence showing what specific factors hinder each type of employee. Methods: Employees from a large medical center in the Southeastern United States (US) (n=1,130) participated in an online survey, responding to a series of questions about their daily stressors, working conditions, and distress as measured by a 9-item Well-Being Index (WBI), and providing open-ended responses about additional stressors and positive changes in their work. With an analytic sample of 1,037, we used stepwise analysis for each employee group to identify which stressors have a significant association with their overall distress. Using a convergent mixed methods approach, we corroborate our quantitative findings with qualitative themes from the open-ended responses. Results: Among all types of employees i.e., physicians, nurses, Advanced Practice Providers (APPs), Clinical support staff and Non-clinical staff, moral distress was associated with higher WBI distress. Qualitative themes showed employees were mainly concerned with quality of and access to care for patients. Stress triggered by heavy workload in the setting of increased pandemic-related responsibilities and decreased personnel was associated with a high level of WBI distress among all types of employees, whereas other significant stressors differed by role. Conclusions: The COVID-19 pandemic created a myriad of work and non-work-related stressors hindering all healthcare workers' psychological well-being differently. Working conditions and responsibilities for each role are unique. Institutional policies must contemplate the distinctiveness of stressors and distress across employee sub-groups to properly mitigate psychological distress. © 2022 Journal of Hospital Management and Health Policy.
背景:在2019冠状病毒病大流行期间,医疗保健系统经历了重大挑战,包括选择性手术收入下降、供应有限、大量患者涌入和心理困扰的员工。关于幸福感的国家报告显示,卫生保健工作者的倦怠率惊人。先前的研究描述了大流行如何影响所有类别的卫生保健工作者,但几乎没有证据表明哪些具体因素阻碍了每种类型的员工。方法:来自美国东南部一家大型医疗中心的员工(n= 1130)参与了一项在线调查,通过9项幸福感指数(WBI)来回答一系列关于日常压力源、工作条件和痛苦的问题,并就额外的压力源和工作中的积极变化提供开放式回答。我们选取了1037个分析样本,对每一组员工进行逐步分析,以确定哪些压力源与他们的整体压力有显著关联。使用收敛混合方法的方法,我们证实了我们的定量发现与定性主题从开放式的回应。结果:在所有类型的员工中,即医生、护士、高级执业医师(APPs)、临床支持人员和非临床人员,道德困扰与较高的WBI困扰相关。定性主题表明,员工主要关心的是病人护理的质量和可及性。在与大流行相关的责任增加和人员减少的情况下,繁重的工作量引发的压力与所有类型的雇员的高水平工作压力有关,而其他重要的压力因素因作用而异。结论:2019冠状病毒病大流行造成了无数工作和非工作压力源,不同程度地阻碍了所有医护人员的心理健康。每个角色的工作条件和职责都是独一无二的。机构政策必须考虑到压力源和压力在员工子群体中的特殊性,以适当减轻心理压力。©2022医院管理与卫生政策杂志。
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引用次数: 2
Training to improve patient-centered electronic health record (EHR) use 培训以改善以患者为中心的电子健康记录(EHR)的使用
Pub Date : 2021-01-01 DOI: 10.21037/jhmhp-20-121
Cynthia J. Sieck, Brian Henriksen, S. Scott, Natasha Kurien, Mark Rastetter
Background: Electronic health records (EHRs) are used across healthcare systems to reduce clinical care errors, improve care team communication, and enhance care coordination and patient safety. However, one criticism is that EHRs increase the provider’s engagement with the computer and decrease engagement with the patient leading to less patient-centered care. Patient-centered care is personalized care tailored to individual patient needs and preferences. Interventions have been suggested to help manage EHR use during visits while balancing computer interaction and patient-centered care. Methods: Using the Resident-as-Teacher: a layered learning intervention, patient care training, patient-centric EHR use and team development of residents is balanced with creating a shared understanding of these processes. New interns serve as scribes for the senior residents, observing how patient care is conducted while taking notes necessary for charting and billing requirements. The intern and senior resident together navigate the EHR to ensure proper documentation. In addition, attending physicians precept every patient, providing the aspect of layered learning. The roles are then reversed and the senior resident becomes the intern’s scribe. The intern is able to focus on patient care without any distractions that would have been present if the intern was fully in charge of the visit. The resident addresses any missed items with the intern before conclusion of each office visit. EHR training in this manner resulted in 15% more patient encounters while building rapport between the residents. Our assessment included an examination of patient visit counts and an open-ended survey administered to all interns and residents. Adapting training to telehealth during COVID-19 highlights adaptations to in-person training that could be implemented in the virtual environment while maintaining connection between the preceptor and resident. For example, use of a “virtual precepting room”, providing the most up to date best practice information and training residents how to provide the best possible care with the limited information received when only seeing the patient virtually. We conducted qualitative interviews with residents approximately one month into the training to assess residents’ perceptions of its impact and support they received. Results: Analysis of the Resident-as-Teacher suggests that it provided more patient interactions for interns and residents, as well as facilitated rapport building on the team. For adapting training to telehealth, interviews with residents noted a few challenges but support from attendings was appreciated. Conclusions: EHRs have been viewed more as a system required in health care and less of a tool to aid in organization and communication. With appropriate training, EHRs can be an asset to clinical care while working in conjunction with patient-centered care. Providers working together during a resident training period can promote
背景:电子健康记录(EHRs)在整个医疗保健系统中使用,以减少临床护理错误,改善护理团队沟通,增强护理协调和患者安全。然而,一种批评是,电子病历增加了提供者与计算机的接触,减少了与患者的接触,导致更少的以患者为中心的护理。以患者为中心的护理是针对患者的个人需求和偏好量身定制的个性化护理。干预措施已被建议,以帮助管理访问期间电子病历的使用,同时平衡计算机交互和以病人为中心的护理。方法:使用住院医师作为教师:分层学习干预,患者护理培训,以患者为中心的电子病历使用和住院医师的团队发展与创建对这些过程的共同理解相平衡。新实习生作为资深住院医生的记录员,观察病人的护理是如何进行的,同时为图表和账单要求做必要的笔记。实习生和高级住院医师一起浏览电子病历,以确保正确的记录。此外,主治医生指导每位患者,提供分层学习的方面。然后角色互换,资深住院医师成为实习生的抄写员。实习生能够专注于病人护理,而不会有任何分心,如果实习生完全负责访问,就会出现这种情况。住院医师在每次办公室访问结束前与实习生讨论任何遗漏的项目。以这种方式进行的电子病历培训在建立住院医师之间的融洽关系的同时,使患者就诊次数增加了15%。我们的评估包括对病人就诊次数的检查和对所有实习生和住院医生的开放式调查。在2019冠状病毒病期间调整培训以适应远程医疗,重点是适应可在虚拟环境中实施的现场培训,同时保持导师和住院医生之间的联系。例如,使用“虚拟诊疗室”,提供最新的最佳实践信息,并培训住院医生如何在只虚拟地看病人时,利用收到的有限信息提供尽可能最好的护理。我们在培训大约一个月后对居民进行了定性访谈,以评估居民对培训的影响和他们得到的支持的看法。结果:对住院医师教师的分析表明,实习医师和住院医师之间有更多的病人互动,并促进了团队之间的融洽关系。在使培训适应远程保健方面,与居民的访谈指出了一些挑战,但对主治医生的支持表示赞赏。结论:电子病历被更多地视为医疗保健所需的系统,而不是帮助组织和沟通的工具。通过适当的培训,电子病历可以成为临床护理的资产,同时与以患者为中心的护理相结合。在住院医师培训期间,提供者一起工作可以促进有益的学习曲线,既有利于患者护理,又可以减少诊所后提供者的工作量。©2022作者所有。
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引用次数: 0
Pairing a medical scribe with a hospitalist physician improved clinician satisfaction, increased productivity and provided a return on investment 将一名医疗记录员与一名住院医生配对,提高了临床医生的满意度,提高了生产力,并提供了投资回报
Pub Date : 2021-01-01 DOI: 10.21037/jhmhp-21-26
Nathaniel Kesner, Michael Corvini, Cassy Panter
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引用次数: 0
Prioritizing MR radiology functions for virtual operations: a feasibility study 虚拟手术中MR放射学功能的优先排序:可行性研究
Pub Date : 2021-01-01 DOI: 10.21037/jhmhp-21-92
Lun Li, Christina Mastrangelo, Noah Briller, Mussie Tesfaldet, Olga Starobinets, Shawn Stapleton
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引用次数: 0
Advancing human health, safety, and well-being with healthy buildings 通过健康建筑促进人类健康、安全和福祉
Pub Date : 2021-01-01 DOI: 10.21037/jhmhp-21-63
S. Marberry, Robin Guenther, L. Berry
More than a decade ago, the Healthier Hospitals Initiative challenged health systems to improve sustainability and safety in the healthcare sector. Since then, the design and creation of healthy healthcare buildings has become a key component of improving individual and population health, guided by the idea that built environments should facilitate, not impede, progress toward healthful lifestyles and better health outcomes. This movement is grounded in research to inform the evidence-based design process, the science and aesthetics of green and well buildings, metrics on health outcomes for patients and staff, and longterm financial benefits for healthcare organizations. This article is an informed synthesis and analysis of best practices that represent the key features of healthy buildings; discusses research-based building-design interventions, protocols, and policies that promote the creation of healthy buildings; outlines pertinent building-certification programs and standards; identifies the measurable benefits of healthy buildings for patients, staff, financial stakeholders, and communities; and recommends specific actions that hospital and health system leaders can take to make healthy buildings a reality benefiting all stakeholders Examples of institutions that have been successful in this effort are offered as possible models and sources of inspiration for organizations that aim to make their built environments healthier.
十多年前,“更健康医院倡议”向卫生系统提出挑战,要求提高卫生保健部门的可持续性和安全性。从那时起,健康医疗建筑的设计和创造已经成为改善个人和人口健康的关键组成部分,其指导思想是建筑环境应该促进而不是阻碍朝着健康的生活方式和更好的健康结果的进步。这一运动以研究为基础,为基于证据的设计过程、绿色和良好建筑的科学和美学、患者和员工的健康结果指标以及医疗保健组织的长期经济效益提供信息。本文是对代表健康建筑关键特征的最佳实践的综合和分析;讨论以研究为基础的建筑设计干预措施、协议和政策,促进健康建筑的创建;概述相关的建筑认证程序和标准;确定健康建筑对患者、工作人员、财务利益相关者和社区的可衡量效益;并建议医院和卫生系统领导者可以采取的具体行动,使健康建筑成为现实,使所有利益相关者受益,并提供在这方面取得成功的机构的例子,作为旨在使其建筑环境更健康的组织的可能模型和灵感来源。
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引用次数: 1
Reconceptualizing family caregivers as part of the health care team 将家庭护理人员重新定义为医疗团队的一部分
Pub Date : 2021-01-01 DOI: 10.21037/jhmhp-21-56
Amber L. Stephenson, Minakshi Raj, S. Thomas, E. Sullivan, Matthew J. Depuccio, Bram P. I. Fleuren, A. McAlearney
Family and friends who serve as caregivers are becoming increasingly important in supporting adults to complete various tasks such as transportation, shopping, and health care responsibilities like medication management (1). It is estimated that the number of adults older than 65 in the United States will nearly double in the next four decades (2), and over 80% of family caregivers of older adults are responsible for coordinating care between and among providers (3). However, the inclusion of these caregivers in the health care delivery process lacks recognition, coordination and standardization (4). Despite efforts to include caregivers (e.g., through informal or formal proxy access to their care recipient’s patient portal), policies and procedures around caregiver inclusion are complex and inconsistently implemented (5). One policy, the Caregiver Advise, Record, Enable (CARE) Act, was developed by AARP, then introduced to state legislatures, and is intended to provide designated caregivers with discharge instructions and guidance. The CARE Act, now signed into law by 40 states, aims to provide health care providers with practices that integrate caregivers into the process of care delivery, but has failed to be broadly implemented within health care organizations (6). A national survey of health care executives, clinical leaders, and clinicians about caring for caregivers found that 79% of respondents are either not very familiar or not at all familiar with the CARE Act (6). Medicaid waivers are intended to provide caregivers with training and, in some cases, compensation; yet these efforts are uncoordinated across the U.S. (5). Tools have also been developed to offer caregivers shared access to electronic health records. Yet a significant issue remains: how are caregivers ultimately included in the team itself? Understanding caregiver inclusion in healthcare teams is essential to maximize the benefits they have to offer for improving patient outcomes. Most centrally, team-based patient care can be understood as an information sharing/ distribution of expertise problem, in which the optimal care solution might depend on important information that is not shared among members of the care team (7). For instance, a patient may receive information about wound care from their doctor during a visit, but the caregiver responsible for overseeing the wound care may not directly receive those instructions from the provider. This type of communication gap may then result in negative patient outcomes. More dramatically, health care teams failing to adequately include the caregiver’s unique perspective may make suboptimal treatment decisions. In this commentary, we discuss considerations surrounding caregiver inclusion in health care teams and outline the implications of caregiver engagement for Editorial Commentary
作为照顾者的家人和朋友在支持成年人完成各种任务(如交通、购物和医疗保健责任,如药物管理)方面变得越来越重要(1)。据估计,在未来40年里,美国65岁以上的成年人数量将增加近一倍(2),超过80%的老年人家庭照顾者负责协调提供者之间和之间的护理(3)。将这些护理人员纳入医疗保健提供过程缺乏认可、协调和标准化(4)。尽管努力将护理人员纳入(例如,通过非正式或正式的代理访问其护理对象的患者门户),但围绕护理人员纳入的政策和程序复杂且执行不一致(5)。一项政策,即护理人员建议、记录、启用(care)法案,由美国退休人员协会制定,然后提交给州立法机构。目的是为指定的护理人员提供出院说明和指导。CARE法案,目前已被40个州签署成为法律,旨在为医疗保健提供者提供将护理人员纳入医疗服务过程的实践,但未能在医疗保健组织中广泛实施(6)。关于照顾护理人员的临床医生发现,79%的受访者要么不太熟悉,要么根本不熟悉CARE法案(6)。医疗补助豁免旨在为护理人员提供培训,并在某些情况下提供补偿;然而,这些努力在全美范围内还没有得到协调(5)。人们还开发了一些工具,让护理人员能够共享电子健康记录。然而,一个重要的问题仍然存在:护理人员最终如何被纳入团队本身?了解护理人员在医疗团队中的包容性对于最大限度地提高他们为改善患者预后所提供的好处至关重要。最重要的是,基于团队的患者护理可以理解为专业知识的信息共享/分配问题,其中最佳护理解决方案可能依赖于护理团队成员之间不共享的重要信息(7)。例如,患者可能在就诊期间从医生那里获得有关伤口护理的信息,但负责监督伤口护理的护理人员可能不会直接从提供者那里获得这些指示。这种类型的沟通差距可能会导致患者的负面结果。更戏剧性的是,医疗团队没有充分考虑到护理者的独特观点,可能会做出不理想的治疗决定。在这篇评论中,我们讨论了围绕护理人员纳入卫生保健团队的考虑因素,并概述了护理人员参与编辑评论的含义
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Journal of hospital management and health policy
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