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Employee Engagement and Organizational Performance 员工敬业度与组织绩效
Pub Date : 2021-07-11 DOI: 10.32861/BMER.73.93.100
Emmanuel Akanpaadgi, Felicia Binpimbu
This study sought to find out the extent of employee engagement in the public sector in Ghana using the Upper East Regional Health Directorate as a case study. The survey method was employed in the study. Close-ended and Likert-Scaled questionnaires were administered to participants to generate the data. Descriptive statistics were used to analyze the demographic data while the Relative Importance Index (RII) was used to analyze the scaled responses using the equation: RII= Σ???? / (???? × ????). The figures obtained confirmed the positive relationship between employee engagement and organizational performance. The good performance of the Upper East Regional Health Directorate was found to be influenced by the effective engagement of the staff.
本研究试图以上东部地区卫生局为个案研究,找出加纳公共部门雇员敬业度的程度。本研究采用问卷调查法。对参与者进行封闭式和李克特量表问卷调查以生成数据。采用描述性统计对人口统计数据进行分析,采用相对重要性指数(Relative Importance Index, RII)对比例反应进行分析,公式为:RII= Σ????/ (? ?×? ?)。所得数据证实了员工敬业度与组织绩效之间的正相关关系。研究发现,上东区卫生局的良好业绩受到工作人员有效参与的影响。
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引用次数: 1
Managerial Resourcefulness and Quality Service Delivery: The Place of Information Sharing in Public Sector Organizations 管理智谋和优质服务:公共部门组织中信息共享的地位
Pub Date : 2021-07-11 DOI: 10.32861/BMER.73.101.107
D. I. Ochonogor, E. Amah
Service delivery is a key factor to be taken seriously for organizations that wants to survive and thrive. This study examines the influence of managerial resourcefulness on quality services delivery while assessing the relevance of information sharing in the process. The theory of learned resourcefulness was adopted to serve as an undergirded model in this review. It was concluded that; organizations can make excellence in customer service their hall work of success if they take advantage of the opportunity to have resourceful managers who will not feel discouraged and withdrawn in the face of a challenge, but who are posit to think critically and demonstrate readiness and enthusiasm to turn such situations around in favor of the organization. Therefore, organizational leadership should: Pay active attention to changes, events, and trends in the business environment and take practical steps to adapt to these changes to increase customer traffic to the organization in a seamless manner. Adopt a flexible disposition that allows the organization to modify these changes, events, and trends in the business environment and better understand what can drive the organization to succeed. Allow customers to prioritize change to help management get a better understanding of their expectations and respond sufficiently to improve the user experiences of these customers. Provide a lasting purpose to make informed decisions that will generate greater productivity and boosts organizational growth through effective collaborations. Give room for information sharing to dispense knowledge and competencies that will help in resource utilization, and cost-effective operation to improve service delivery.
对于想要生存和发展的组织来说,服务交付是一个需要认真对待的关键因素。本研究考察了管理智谋对优质服务交付的影响,同时评估了过程中信息共享的相关性。本研究采用习得机智理论作为基础模型。结论是;如果组织能够利用这个机会,让足智多谋的管理者在面对挑战时不会感到气馁和退缩,而是积极地进行批判性思考,并表现出准备好和热情来扭转这种有利于组织的局面,那么他们就可以把卓越的客户服务作为成功的主要工作。因此,组织领导应该:积极关注商业环境中的变化、事件和趋势,并采取实际步骤来适应这些变化,以无缝的方式增加组织的客户流量。采用灵活的配置,允许组织修改业务环境中的这些变化、事件和趋势,并更好地理解什么可以推动组织取得成功。允许客户确定变更的优先级,以帮助管理层更好地理解他们的期望,并做出充分的响应,以改善这些客户的用户体验。提供一个持久的目标来做出明智的决定,这将产生更大的生产力,并通过有效的协作促进组织的发展。为信息共享提供空间,以分发有助于资源利用的知识和能力,并提供具有成本效益的操作以改善服务提供。
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引用次数: 1
The Determinants Affecting Employee Satisfaction with Extracurricular Activities in FPT Telecom JSC, Danang Branch 富通电信岘港分公司员工课外活动满意度的影响因素
Pub Date : 2021-07-08 DOI: 10.5430/BMR.V10N2P37
Trinh Le Tan, Nguyen Duc Tri
This study aims to analyze the factors affecting employee satisfaction with extracurricular activities held at FPT Telecom Joint Stock Company Da Nang Branch by interviewing 270 employees. We adjusted appropriately it through evaluated by Cronbach’s Alpha tool, EFA exploratory factor analysis, correlation, and regression analysis. Quantitative research results show that 5 factors of the proposed rational model have a positive impact on employee satisfaction with extracurricular activities organized at the company, decreasing in order: (1) Nature of extracurricular activities; (2) Rewards, Achievement; (3) Colleagues; (4) Value of extra-curricular activities; (5) Attention of leadership. Since then, the study proposes some administrative implications for the HR & Administration Department of the company to have policies to organize the right activities to maintain and improve employee satisfaction, promote the quality of employee work.
本研究旨在通过访谈270名FPT电信股份公司岘港分公司员工,分析影响员工课外活动满意度的因素。我们通过Cronbach 's Alpha工具、EFA探索性因素分析、相关分析和回归分析对其进行适当调整。定量研究结果表明,提出的理性模型中的5个因素对员工对公司组织的课外活动满意度有正向影响,影响程度由大到小依次为:(1)课外活动性质;(2)奖励、成就;(3)同事;(4)课外活动价值;(5)领导的重视。从那时起,本研究为公司人力资源行政部门制定政策,组织正确的活动,保持和提高员工满意度,促进员工工作质量提出了一些行政启示。
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引用次数: 0
Effect of Entrepreneurial Education on Unemployment Reduction among Students in Nigeria 创业教育对尼日利亚学生减少失业的影响
Pub Date : 2021-06-23 DOI: 10.5430/bmr.v10n2p16
Jacobs Chineze J., Ezeokafor Uche R., Ekwere Gabriel E.
The study examined the effect of entrepreneurial education on unemployment reduction among students in Chukwuemeka Odumegwu Ojukwu University, Igbaria. The problem of the study is as a result of increasing rate of unemployment in Nigeria. The study was anchored on Human Capital Theory and risk taking theory. As a cross-sectional survey research design, a structured instrument developed by the researcher to reflect such options as strongly agree, agree, undecided, disagree and strongly disagree popularly referred to as five (5) points likert scale was used to obtain information from the respondents. The population of the study was limited to final year students of Business Administration and Entrepreneurship Studies Department in Chukwuemeka Odumegwu Ojukwu University, Igbariam. The total population was 195. Business administration was 128 while entrepreneurship was 67. The study used convenience sampling technique in selecting the sample size for the study based on convenience and easy accessibility to the respondents. Research hypotheses were tested using Multiple Regression Analysis (MRA) which was carried out with the aid of Statistical Package for Social Science (SPSS). Findings from the study revealed that Skill acquisition has significant effect on unemployment reduction, Entrepreneurship empowerment affects unemployment reduction, Infrastructural development has significant effect on unemployment reduction in Anambra State. The study recommended that Entrepreneurial education in tertiary institutions should be practical oriented rather than theory as this will exposed the students to various lucrative skills. Government should provide a means of getting loans by small scale business owners in order to enhance the activities of small scale business in Nigeria.
本研究考察了创业教育对Igbaria Chukwuemeka Odumegwu Ojukwu大学学生减少失业的影响。这项研究的问题是尼日利亚失业率上升的结果。本研究以人力资本理论和风险承担理论为基础。作为一种横断面调查研究设计,研究人员开发了一种结构化的工具,用于反映强烈同意、同意、未决定、不同意和强烈不同意等选项,通常称为五(5)分李克特量表,以获取受访者的信息。本研究的人群仅限于伊巴利亚姆Chukwuemeka Odumegwu Ojukwu大学工商管理和创业研究系的最后一年级学生。总人口为195人。工商管理是128分,创业是67分。本研究采用便利抽样技术,在选择研究样本大小的基础上,方便和容易获得的受访者。研究假设采用多元回归分析(MRA)进行检验,该分析是在社会科学统计软件包(SPSS)的帮助下进行的。研究发现,在阿南布拉州,技能习得对减少失业有显著影响,创业赋权对减少失业有显著影响,基础设施发展对减少失业有显著影响。该研究建议,高等院校的创业教育应该以实践为导向,而不是理论,因为这将使学生接触到各种有利可图的技能。政府应该为小型企业主提供获得贷款的手段,以加强尼日利亚小型企业的活动。
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引用次数: 0
Six Myths of Human Resource Management 人力资源管理的六大误区
Pub Date : 2021-06-19 DOI: 10.5430/bmr.v10n2p1
Cam Caldwell, Verl Anderson
Introduction: For decades the Human Resource Management (HRM) strategic role has been viewed as limited in its effectiveness. Human Resource Professionals (HRPs) have been criticized for their lack of formal preparation – when that preparation even exists. According to Gomez-Mejia (2015) and colleagues, fewer than one-third of all HRPs have any academic preparation in HRM and most lack an understanding of the legal, professional, and technical principles of their profession.Objective: The purpose of this paper is to focus on six myths about HRM and the role of HRPs that are frequently held by Top Management Team (TMT) members, business practitioners, and even many HRPs. The failure of so many HRPs and TMTs to recognize the fallacies in these myths is a cause of organizational dysfunction and undermines the ability of HRPs to be ethical stewards who serve and protect the best interests of their organizations.Methods: The paper begins by briefly identifying seven key strategic functions of HRM in distinguishing the HRPs’ staff role in successful organizations.Results: We describe the context of today’s challenging work environment in which HRPs perform their labors and identify six myths that plague the HRM profession and undermine the effectiveness of many modern organizations.Conclusions: We conclude the paper with a challenge to TMT members and HRPs to raise the bar and increase the accountability of those who deliver HRM services within their organizations.
导读:几十年来,人力资源管理(HRM)的战略作用一直被认为是有限的。人力资源专家(HRPs)因缺乏正式的准备而受到批评——即使准备是存在的。根据Gomez-Mejia(2015)及其同事的研究,只有不到三分之一的人力资源管理专员在人力资源管理方面有任何学术准备,而且大多数人缺乏对其职业的法律、专业和技术原则的理解。目的:本文的目的是集中在六个神话关于人力资源管理和人力资源经理的角色,经常持有的最高管理团队(TMT)成员,业务从业者,甚至许多人力资源经理。如此多的人力资源经理和tmt未能认识到这些神话中的谬误,这是导致组织功能失调的原因,并破坏了人力资源经理作为服务和保护其组织最佳利益的道德管家的能力。方法:本文首先简要地确定了人力资源管理在成功组织中区分人力资源管理人员角色的七个关键战略功能。结果:我们描述了当今具有挑战性的工作环境的背景,在这种环境中,人力资源管理人员执行他们的劳动,并确定了六个困扰人力资源管理专业并破坏许多现代组织有效性的神话。结论:我们对TMT成员和人力资源管理人员提出了挑战,要求他们提高标准,增加在组织内提供人力资源管理服务的人员的问责制。
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引用次数: 0
The Analysis and Evaluation of Profitability in Accepted Companies in Tehran Stock Exchange with ROA and ROE Approaches in Industrial Companies 基于工业公司ROA和ROE方法的德黑兰证券交易所上市公司盈利能力分析与评价
Pub Date : 2021-06-01 DOI: 10.32861/BMER.72.21.26
M. Taleghani, A. Taleghani
Return on Equity (ROE) is one of the most important factors influencing the investor’s decisions. By analysing the financial statements, the financial analysers are always trying to evaluate or identify the future profitability changes of the companies. In this study, the relation between ROE of industries entered into Tehran Stock Exchange was investigated. Herein the significant role of industry is expressed through operating and financial drives. The study data is taken from a sample consisting of 4 industries including 70 companies entered into Tehran stock Exchange during a 7- year time duration (from March 21st, 2012 to March 20th, 2019). Results indicate that there is a significant relation between ROE and its elements as per the industry and future profitability.
净资产收益率(ROE)是影响投资者决策的重要因素之一。通过分析财务报表,财务分析师总是试图评估或识别公司未来盈利能力的变化。本研究考察了进入德黑兰证券交易所的行业净资产收益率之间的关系。在这里,工业的重要作用是通过经营和金融驱动来表达的。研究数据来自4个行业的样本,其中包括70家在7年时间内(2012年3月21日至2019年3月20日)进入德黑兰证券交易所的公司。结果表明,各行业净资产收益率及其构成要素与未来盈利能力之间存在显著的相关关系。
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引用次数: 1
Performance Appraisal – A Source of Employee’s Motivation: A Case Study of Educational Institute of Karachi 绩效考核——员工激励的源泉:以卡拉奇教育学院为例
Pub Date : 2021-05-03 DOI: 10.52283/NSWRCA.AJBMR.20210601A05
Bushra Jauhar, M. Hassan, Muhammad Asad Ullah, Imam Uddin, Shouvik Sanyal
The organizational success is largely depending on its employees; they are considered as vital assets for any organization. Therefore, the management should know how to appraise them so that they can get the desired results. The current study aims to investigate the impact of performance appraisal on employee’s motivation in an educational institute of Karachi. The population of interest was permanent faculty, visiting faculty and non-teaching staff of the ABC institute which was selected through convenience sampling technique. A survey of 56 employees was conducted with the help of a questionnaire based on close ended items on a 5-point Likert scale ranging from strongly agrees to strongly disagree. For data analysis, SPSS was used to check the reliability test, descriptive statistics and regression analysis. The research findings provided the insights regarding the impact of performance appraisal on employees’ motivation and showed a positive significant impact. The more satisfied employees are by their appraisals, the more motivated and committed they would be. Moreover, the study also shed light for future direction by keeping in view the respondents concern regarding biasness free rating, feedback and appeal process. The educational institutes should come up with better strategies in order to build trust among employees by providing fair appraisal solely based on their performance.
组织的成功很大程度上取决于其员工;他们被认为是任何组织的重要资产。因此,管理层应该知道如何评估他们,使他们能够得到预期的结果。本研究旨在探讨绩效评估对卡拉奇某教育机构员工动机的影响。研究对象为ABC研究所的常住教员、访问教员和非教学人员,采用方便抽样法进行选择。一项对56名员工的调查是在一份基于李克特5分制(从非常同意到非常不同意)的封闭式问卷的帮助下进行的。数据分析采用SPSS进行信度检验、描述性统计和回归分析。研究结果为绩效考核对员工动机的影响提供了见解,并显示出显著的正向影响。员工对自己的评估越满意,他们就越有动力,越忠诚。此外,这项研究也为未来的发展方向提供了线索,因为它考虑到了受访者对无偏见评级、反馈和上诉程序的关注。教育机构应该制定更好的战略,根据员工的表现进行公平的评价,以建立员工之间的信任。
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引用次数: 0
Examining the Relationship between Consumer Brand Relationships and Brand Evangelism 消费者品牌关系与品牌传播的关系研究
Pub Date : 2021-05-03 DOI: 10.52283/NSWRCA.AJBMR.20210601A07
M. Mishra, Ankit Kesharwani, V. Gautam
It is a well-known fact now that consumers falsify profound and meaningful relationships with particular brands and that such consumer brand relationships are expected to impact brand-related behavior of consumers. The study investigates the influence of three consumer-brand relational constructs - brand trust, brand affect and brand identification – and their effects on brand evangelism behavior, which was operationalized in the form of two supportive behaviors namely; purchase intentions and positive referrals. After assessing common method bias as well as reliability and validity estimates, structural equation modelling was employed with 458 sample data to test the study model fit and hypothesized relationships. The findings reveal that the consumer-brand relationship influences brand evangelism. All consumer-brand relational constructs (i.e., brand trust, brand affect and brand identification) influence brand evangelism positively in terms of purchase intention and brand referral. The study highlights the importance of brand evangelism in the marketing literature by establishing its causal relationships with the key brand attributes of brand affect, brand trust and brand evangelism. Implications of the results are deliberated with future scope for research.
众所周知,消费者与特定品牌建立了深刻而有意义的关系,并且这种消费者品牌关系有望影响消费者的品牌相关行为。本研究考察了品牌信任、品牌情感和品牌认同这三种消费者品牌关系构念对品牌传福音行为的影响,品牌传福音行为以两种支持行为的形式运作;购买意向和积极的推荐。在评估了常用方法偏差以及信度和效度估计后,采用458个样本数据的结构方程模型来检验研究模型的拟合和假设关系。研究发现,消费者与品牌的关系对品牌布道有影响。所有消费者-品牌关系建构(即品牌信任、品牌影响和品牌认同)在购买意愿和品牌推荐方面正向影响品牌传福音。本研究通过建立品牌情感、品牌信任和品牌传福音这三个关键品牌属性之间的因果关系,强调了品牌传福音在营销文献中的重要性。研究结果的意义与未来的研究范围进行了讨论。
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引用次数: 1
The Effect of the Kyoto Protocol on Developed and Developing Countries 《京都议定书》对发达国家和发展中国家的影响
Pub Date : 2021-05-03 DOI: 10.52283/NSWRCA.AJBMR.20210601A04
Emrah Beşe, H. Friday
In this study, the relationship between income and environmental degradation is discussed. In this study, the Kyoto Protocol is investigated by using Pooled Mean Group Estimator based on Error Correction Model by Pesaran, Shin and Smith, Cross-Sectional Augmented Distributed Lag estimator by Chudik et al. (2016), Cross-Sectional ARDL estimator based on ARDL model by Chudik et al. (2016) and Dynamic Common Correlated Effects Estimator model by Chudik and Pesaran (2015) to cover the gaps in the Environmental Kuznets Curve literature. Kyoto Protocol’s effects for developing countries and developed countries are analyzed for the period between 1980 and 2014, and 1971 and 2014, respectively. Since no significant relationship between GDP and CO2 is found for developed and developing countries in the analysis, it is concluded that Kyoto Protocol did not have a significant effect on CO2 emissions for the relevant countries in the study. This study contributes to the current literature by verifying no significant effect of Kyoto Protocol on CO2 emissions as compatible with most up-to-date studies. The limitations of this study are the studied countries and the period studied for these studied countries.
本文讨论了收入与环境退化之间的关系。在本研究中,通过使用Pesaran、Shin和Smith基于误差校正模型的混合平均群估计器、Chudik等人(2016)的截面增强分布滞后估计器、Chudik等人(2016)基于ARDL模型的截面ARDL估计器和Chudik和Pesaran(2015)的动态共同相关效应估计器模型来研究京都议定书,以弥补环境库兹尼茨曲线文献中的空白。分析了《京都议定书》对发展中国家和发达国家的影响,分别为1980 - 2014年和1971 - 2014年。由于在分析中没有发现发达国家和发展中国家的GDP与CO2之间存在显著的关系,因此可以得出结论,京都议定书对研究中相关国家的CO2排放没有显著影响。本研究通过验证《京都议定书》对二氧化碳排放没有显著影响,与大多数最新研究相一致,为现有文献做出了贡献。本研究的局限性在于所研究的国家和所研究的时期。
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引用次数: 0
Social Media and The COVID-19 Response: A Case Study of Ministry of Business, Innovation and Employment (MBIE) in New Zealand 社交媒体与COVID-19应对:新西兰商业、创新和就业部(MBIE)的案例研究
Pub Date : 2021-05-03 DOI: 10.52283/NSWRCA.AJBMR.20210601A06
Z. Ali, Wen Liu
COVID-19 pandemic is spreading across the globe, causing huge losses to humans and changing people’s lifestyles. New Zealand has also suffered from this fatal virus outbreak. Social media has been used by governments from many countries for communication about COVID-19, but the research on social media used in COVID-19 remains limited. This research aims to study how the leading New Zealand business agency, the Ministry of Business, Innovation and Employment (MBIE), used Facebook to disseminate COVID-19, and how businesses and the public benefitted from it. Facebook posts from MBIE published over two months from March 18, 2020, to May 12, 2020, as well as user reviews were collected and thematically analysed. Before the research was conducted, an Official Information Act request was submitted to MBIE and an approval confirmation was received for using any publicly available information released by MBIE. The findings indicate Facebook was used by MBIE as a comprehensive channel to address COVID-19, as well as being an avenue to interact with businesses and people, and businesses and people benefitted from it in multiple aspects.
新冠肺炎疫情正在全球蔓延,给人类带来巨大损失,也改变着人们的生活方式。新西兰也遭受了这种致命病毒的爆发。许多国家的政府都利用社交媒体进行COVID-19的沟通,但对COVID-19中使用的社交媒体的研究仍然有限。本研究旨在研究新西兰主要商业机构商业、创新和就业部(MBIE)如何利用Facebook传播COVID-19,以及企业和公众如何从中受益。从2020年3月18日至2020年5月12日,MBIE在两个月内发布的脸书帖子以及用户评论被收集并进行主题分析。在进行研究之前,向MBIE提交了一份《官方信息法》请求,并收到了使用MBIE发布的任何公开信息的批准确认。调查结果表明,MBIE将Facebook作为应对COVID-19的综合渠道,也是与企业和民众互动的途径,企业和民众在多个方面从中受益。
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引用次数: 1
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Business, Management and Economics Research
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