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Digital transformation and the emergence of the Fintech sector: Systematic literature review 数字化转型与金融科技行业的出现:系统文献综述
Pub Date : 2022-01-01 DOI: 10.1016/j.digbus.2022.100028
Marta Barroso , Juan Laborda

This paper provides an analysis on the emergence of new technologies in the financial industry and their application to financial and investment activities, where organizations are highly equipped with the technology needed to overshadow traditional financial institutions. In addition, three of the most important and controversial areas of this sector -challenges, regulation and collaboration- are reviewed and analyzed in depth through a systematic literature review. VOS Viewer software has been used to classify the different keywords, according to their co-citation, following clustering techniques. Thanks to the studies carried out by other researchers, it has been possible to structure clearly the distribution and trends in the financial sector, mentioning also possible future trends and gaps to be researched in the sector.

本文分析了金融行业中新技术的出现及其在金融和投资活动中的应用,在这些活动中,组织高度配备了所需的技术,使传统金融机构黯然失色。此外,通过系统的文献综述,对该部门最重要和最具争议的三个领域——挑战、监管和合作——进行了深入的回顾和分析。使用VOS Viewer软件对不同的关键词进行分类,根据它们的共被引,遵循聚类技术。由于其他研究人员进行的研究,已经有可能清楚地构建金融部门的分布和趋势,并提到该部门可能的未来趋势和有待研究的差距。
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引用次数: 34
Surround yourself with your betters: Recommendations for adopting Industry 4.0 technologies in SMEs 让自己更优秀:中小企业采用工业4.0技术的建议
Pub Date : 2022-01-01 DOI: 10.1016/j.digbus.2022.100046
Oliver Fuglsang Grooss, Mirko Presser, Torben Tambo

The purpose of this paper is to review the state-of-the-art literature on Industry 4.0 and digitalisation in small and mid-sized enterprises (SMEs). The paper aims to extrapolate and organise recommendations for how to progress in these disciplines from a substantial number of studies. This is accomplished by a systematic literature review on publications within the period 2018–2021. For this purpose, a rigorous metadata analytics process is deployed to retrieve, filter, and structure large amounts of metadata to increase inclusiveness and transparency. The findings consist of 11 focus areas that are developed by extrapolating recommendations from the reviewed literature. These focus areas are structured using the technology-organisation-environment (TOE) framework, which is divided into subcategories. From these, three specific technology-focused recommendations are developed. Furthermore, the paper identifies some concerns with the current research methods due to the overall low implementation of Industry 4.0 in SMEs. This leads to suggesting that future research should engage in pragmatic research methods with attention to how digital technologies are applied in SMEs.

本文的目的是回顾有关工业4.0和中小企业数字化的最新文献。本文旨在从大量的研究中推断和组织如何在这些学科中取得进展的建议。这是通过对2018-2021年期间的出版物进行系统的文献综述来完成的。为此,部署了严格的元数据分析流程来检索、过滤和构建大量元数据,以增加包容性和透明度。研究结果包括11个重点领域,这些领域是通过从综述文献中推断出的建议而发展起来的。这些重点领域是使用技术-组织-环境(TOE)框架构建的,该框架被划分为子类别。在此基础上,提出了三项以技术为重点的具体建议。此外,由于工业4.0在中小企业中的总体实施程度较低,本文确定了当前研究方法的一些问题。因此,建议未来的研究应采用实用的研究方法,关注数字技术如何在中小企业中应用。
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引用次数: 5
Managing the strategic readiness of industrial companies for digital operations 管理工业企业数字化运营的战略准备
Pub Date : 2022-01-01 DOI: 10.1016/j.digbus.2022.100039
Mira Holopainen, Juhani Ukko, Minna Saunila

This study focused on how the strategic readiness of companies for digital operations is managed. The empirical evidence was derived from case studies on 11 industrial companies. The study's findings show that most of the studied companies face challenges in adjusting their digital operations. In response, we propose that to facilitate strategic readiness for digital operations, companies should find a balance between intuitive and data-based decision making; develop leadership capabilities related to strategic development, technology adoption, and culture creation; find a balance between their own and customers' readiness and willingness to accept digital operations; and increase inter-organizational collaboration in the use of digital technologies to allow for simultaneous upgrading of all partners' strategic readiness for digital operations. This study is among the first to examine the strategic readiness of companies for digital operations by attempting to determine how digital operation can be integrated effectively into daily practice.

本研究的重点是如何管理公司对数字化运营的战略准备。实证证据来源于对11家工业企业的案例研究。该研究的结果表明,大多数被研究的公司在调整其数字化运营方面都面临挑战。为此,我们建议,为了促进数字化运营的战略准备,企业应该在直觉决策和基于数据的决策之间找到平衡;培养与战略发展、技术采用和文化创造相关的领导能力;在自己和客户接受数字化运营的准备和意愿之间找到平衡;加强组织间在数字技术使用方面的协作,使所有合作伙伴能够同时升级数字化运营的战略准备。本研究是第一个通过试图确定如何将数字运营有效地整合到日常实践中来检查公司对数字运营的战略准备情况的研究。
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引用次数: 8
Blockchain: A business model innovation analysis 区块链:商业模式创新分析
Pub Date : 2022-01-01 DOI: 10.1016/j.digbus.2022.100033
Davit Marikyan , Savvas Papagiannidis , Omer F. Rana , Rajiv Ranjan

The adoption of blockchain-based technologies by organisations can bring benefits in terms of firms' profitability, productivity and efficiency, making companies rethink their existing business models. However, as the technology is still developing and the research on the implications of the different types of blockchain networks (i.e. public, private, consortium) is scarce, their role in business model innovation requires closer attention. To address this gap, the paper provides a conceptual insight into the role of blockchain technology in companies with different value configurations by examining the technological conditions that can impact business models and probing the role of technology benefits in driving company value. The analysis contributes to the literature by discussing the business implications of innovative technologies and uncovering their positive and negative consequences for the value creation, delivery and capture activities. Such analysis sheds light on the functions of blockchains that have a differentiating impact on business processes. Also, the paper puts forward managerial implications by discussing the paths of business model innovation using blockchain technologies.

组织采用基于区块链的技术可以为公司的盈利能力、生产力和效率带来好处,使公司重新思考其现有的商业模式。然而,由于技术仍在发展中,对不同类型的区块链网络(即公共,私人,财团)的影响的研究很少,它们在商业模式创新中的作用需要更密切的关注。为了解决这一差距,本文通过研究可能影响商业模式的技术条件,并探讨技术利益在推动公司价值方面的作用,对区块链技术在具有不同价值配置的公司中的作用提供了概念性的见解。该分析通过讨论创新技术的商业含义并揭示其对价值创造、交付和获取活动的积极和消极影响,从而对文献做出了贡献。这种分析揭示了区块链对业务流程产生差异化影响的功能。此外,本文通过讨论利用区块链技术进行商业模式创新的路径,提出了管理意义。
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引用次数: 11
Mastering the digital transformation through organizational capabilities: A conceptual framework 通过组织能力掌握数字化转型:一个概念框架
Pub Date : 2022-01-01 DOI: 10.1016/j.digbus.2021.100019
Jens Konopik , Christoph Jahn , Tassilo Schuster , Nadja Hoßbach , Alexander Pflaum

As digital transformation is changing entire industries, organizations are struggling to keep up with these changes. Scholars are viewing organizational capabilities as a central mean for organizations to master digital transformation. Based on a comprehensive literature review, this study identifies a broad set of relevant organizational capabilities and introduces a conceptual framework in which organizational capabilities are clustered into seven relevant themes for managing digital transformation. These capabilities are then embedded in the logic of the dynamic capability theory, highlighting the development of organizational capabilities throughout the digital transformation process. The results reveal that a differentiated perspective on the digital transformation process is beneficial to account for changing needs of organizational capabilities during the transformation process. Just as organizations themselves change during the process, various capabilities at different time points are needed to support and enable organizations during digital transformation. The developed conceptual framework gives organizations guidance for the development of organizational capabilities throughout the digital transformation process.

随着数字化转型正在改变整个行业,组织正在努力跟上这些变化。学者们将组织能力视为组织掌握数字化转型的核心手段。在综合文献综述的基础上,本研究确定了一组广泛的相关组织能力,并引入了一个概念性框架,在这个框架中,组织能力被聚集到七个相关的管理数字化转型的主题中。然后,这些能力被嵌入到动态能力理论的逻辑中,突出了整个数字化转型过程中组织能力的发展。研究结果表明,数字化转型过程的差异化视角有助于解释转型过程中组织能力需求的变化。正如组织本身在过程中发生变化一样,需要在不同时间点的各种功能来支持和启用数字化转型期间的组织。所开发的概念框架为组织在整个数字化转型过程中开发组织能力提供了指导。
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引用次数: 49
An integrative model of trust toward crypto-tokens applications: A customer perspective approach 对加密令牌应用程序的集成信任模型:客户视角方法
Pub Date : 2022-01-01 DOI: 10.1016/j.digbus.2022.100041
Elissar Toufaily

Trust is a key driver of consumers' acceptance and adoption of innovations. The purpose of the paper is to explore and understand the factors that facilitate the creation of trust in crypto-tokens decentralized applications (DApp) from the perspective of the consumer. A qualitative research design has been used and forty-five participants were interviewed for the study. Based on a theory-driven approach of qualitative data analysis, a multidimensional, holistic conceptual framework of trust has been proposed. The model captures the core categories that affect consumer's trust toward crypto-tokens applications. It highlights the need to understand the individual, technological, environmental and use-case features which shape the way blockchain-based applications can be trusted. The framework can be used by policymakers, educators, exchange platforms, DApp developers, and entrepreneurs to develop strategies that cultivate on the drivers of trust, and create value with crypto-tokens and Web3.0 economies. Higher trust ultimately promotes acceptance and adoption of blockchain applications.

信任是消费者接受和采用创新的关键驱动力。本文的目的是从消费者的角度探索和理解促进在加密令牌分散应用程序(DApp)中建立信任的因素。本研究采用了定性研究设计,并对45名参与者进行了访谈。基于理论驱动的定性数据分析方法,提出了一个多维的、整体的信任概念框架。该模型捕获了影响消费者对加密令牌应用程序信任的核心类别。它强调了了解个人、技术、环境和用例特征的必要性,这些特征塑造了基于区块链的应用程序可以被信任的方式。政策制定者、教育工作者、交换平台、DApp开发者和企业家可以使用该框架来制定战略,培养信任的驱动因素,并通过加密代币和Web3.0经济创造价值。更高的信任最终会促进区块链应用的接受和采用。
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引用次数: 1
Sustainable financing for entrepreneurs: Case study in designing a crowdfunding platform tailored for Qatar 企业家可持续融资:为卡塔尔量身打造众筹平台的案例研究
Pub Date : 2022-01-01 DOI: 10.1016/j.digbus.2022.100032
Amna Al-Mulla , Ibrahim Ari , Muammer Koç

Entrepreneurs and SMEs hold a crucial role in reaching a sustainable future by promoting decent work, innovation-driven development, and thus inequality reduction, which all fall into the UN Sustainable Development Goals. In hydrocarbon-based rentier states, however, large enterprises are drivers of economic growth by controlling the large sums of revenue from extracting, processing, and exporting oil and natural gas. Therefore, entrepreneurship in such countries encounters various obstacles, and thus, their number is very limited to foster sustainable development. Therefore, it is paramount to identify the factors that hinder entrepreneurs' and SMEs' growth. The literature shows that the fundamental barriers to financing entrepreneurship in developing countries are the lack of accessible and affordable funds, mentor support, and female participation. However, the Gulf states, particularly Qatar, are rich countries that should not experience financial deficits for entrepreneurs, and there should be underlying other reasons for discouraging entrepreneurship in those countries. This paper first identifies the fundamental problems in mobilizing domestic capital in Qatar, particularly providing funds to domestic entrepreneurs, through in-depth interviews with all the stakeholders. Second, according to the needs, this study proposes a crowdfunding platform including crowdsourcing, Entrepreneurship Majlis, to facilitate sustainable entrepreneurship by (i) exchanging ideas, (ii) providing mentorship, (iii) raising affordable funds, and (iv) supporting female entrepreneurs and investors. This platform will be easily accessible to everyone and tailored to Qatar's country-specific features, such as demography, culture, and religion. Last, the proposed platform is validated after the second round of in-depth interviews with the stakeholders.

企业家和中小企业通过促进体面工作、创新驱动发展,从而减少不平等,在实现可持续未来方面发挥着至关重要的作用,这些都属于联合国可持续发展目标。然而,在以碳氢化合物为基础的食利国家,大型企业通过控制石油和天然气开采、加工和出口的大量收入,成为经济增长的驱动力。因此,这些国家的企业家精神遇到各种障碍,因此,他们的数量非常有限,以促进可持续发展。因此,识别阻碍企业家和中小企业成长的因素至关重要。文献表明,发展中国家创业融资的基本障碍是缺乏可获得和负担得起的资金、导师支持和女性参与。然而,海湾国家,特别是卡塔尔,是富裕的国家,不应该出现企业家的财政赤字,这些国家应该有其他潜在的原因来抑制企业家精神。本文首先通过对所有利益相关者的深入访谈,确定了卡塔尔动员国内资本,特别是向国内企业家提供资金的基本问题。其次,根据需求,本研究提出了包括众包在内的众筹平台Entrepreneurship Majlis,通过(i)交流思想,(ii)提供指导,(iii)筹集可负担的资金,(iv)支持女性企业家和投资者,促进可持续创业。每个人都可以很容易地访问这个平台,并根据卡塔尔的国家特点,如人口、文化和宗教进行定制。最后,在与利益相关者进行第二轮深度访谈后,对所提出的平台进行验证。
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引用次数: 6
Determinants of digital banking adoption in the Kingdom of Saudi Arabia: A technology acceptance model approach 沙特阿拉伯王国采用数字银行的决定因素:技术接受模型方法
Pub Date : 2022-01-01 DOI: 10.1016/j.digbus.2022.100037
Hashem Abdullah Alnemer

This study aims at investigating the determinants of digital banking adoption in the Kingdom of Saudi Arabia using the Technology Acceptance Model (TAM). The study is based on data from the 2017 Global Financial Inclusion Survey covering 1009 respondents, which has been analysed using simple analytical tools such as the chi-square test and logistics regression. About 51.5% of respondents reported adoption of digital banking in Saudi Arabia. The factor of trust in digital banking has been added to extend the Technology Acceptance Model (TAM) in predicting digital banking technology adoption. The two constructs of the Technology Acceptance Model (TAM) i.e. perceived ease of use (PEOU) and perceived usefulness (PU), show a significant and positive marginal effect on the adoption of digital banking, whereas trust indicates a negative and significant marginal impact with controlling effect of age and education of the consumers. This study provides valuable insights for financial institutions, consumers, business entities and researchers in promoting the digital banking system in Saudi Arabia.

本研究旨在利用技术接受模型(TAM)调查沙特阿拉伯王国采用数字银行的决定因素。该研究基于2017年全球金融包容性调查的数据,该调查涵盖了1009名受访者,并使用卡方检验和物流回归等简单分析工具对其进行了分析。约51.5%的受访者表示在沙特阿拉伯采用了数字银行。在预测数字银行技术采用的过程中,增加了数字银行的信任因素,扩展了技术接受模型。技术接受模型(TAM)的两个结构感知易用性(PEOU)和感知有用性(PU)对数字银行的采用表现出显著的正边际效应,而信任对数字银行的采用表现出显著的负边际效应,并受消费者年龄和教育程度的控制作用。本研究为金融机构、消费者、商业实体和研究人员在沙特阿拉伯推广数字银行系统提供了有价值的见解。
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引用次数: 18
Looking for haptics. Touch digitalization business strategies in luxury and fashion during COVID-19 and beyond 寻找触觉。接触2019冠状病毒病疫情期间及以后奢侈品和时尚行业的数字化商业战略
Pub Date : 2022-01-01 DOI: 10.1016/j.digbus.2022.100035
Michela Ornati , Nadzeya Kalbaska

The sense of touch is central to fashion and luxury, because dress - garments and accessories - is experienced with and on the body. But on e-commerce websites, dress is dematerialized, and touch sensation simulated using audio-visual means. The growth of digital fashion communication during the COVID-19 pandemic has spotlighted this issue. However, developments in haptic technologies suggest that new modes of tactile interaction could be available in the online domain. Through interviews with fourteen fashion and luxury executives in Italy and Switzerland, this article investigates touch digitalization strategies during COVID-19 and the potential which haptics may hold to fill the online tactile void, using two surface haptic technologies as prompts. By doing so, this research fills a gap in the study of digital fashion and haptics, to the benefit of the academic and practitioner communities. Results indicate that executives deployed a host of visualization tactics during lockdown, reinforcing their conviction that still and moving images furnish an acceptable surrogate for touch sensation in the online domain. In fact, participants questioned the value of mediated tactile feedback provided by surface haptic devices. However, these experts also concurred that the technology holds promise, envisioning future use of haptic technologies in digital business-to-business and end-consumer markets. These could include haptic data integration within virtual prototyping, haptically enriched digital content for customer engagement, multisensory brand promotions in mixed or virtual reality, and phygital experiences.

触觉是时尚和奢侈品的核心,因为服装和配饰是与身体一起体验的。但在电子商务网站上,服装是去物质化的,触摸感觉是用视听手段模拟的。2019冠状病毒病大流行期间,数字时尚传播的增长凸显了这一问题。然而,触觉技术的发展表明,新的触觉交互模式可以在在线领域。本文通过对意大利和瑞士的14位时尚和奢侈品高管的采访,研究了COVID-19期间的触摸数字化策略,以及触觉技术可能填补在线触觉空白的潜力,使用两种表面触觉技术作为提示。通过这样做,本研究填补了数字时尚和触觉研究的空白,有利于学术界和实践者群体。结果表明,高管们在封锁期间采用了大量的可视化策略,加强了他们的信念,即静止和运动图像是在线领域触觉的可接受替代品。事实上,参与者质疑表面触觉设备提供的介导触觉反馈的价值。然而,这些专家也一致认为,这项技术具有前景,展望了未来触觉技术在数字企业对企业和终端消费者市场的应用。这些可能包括虚拟原型中的触觉数据集成,用于客户参与的触觉丰富的数字内容,混合或虚拟现实中的多感官品牌促销以及物理体验。
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引用次数: 2
A matter of definition: Criteria for digital ecosystems 一个定义问题:数字生态系统的标准
Pub Date : 2022-01-01 DOI: 10.1016/j.digbus.2022.100027
Matthias Koch , Daniel Krohmer , Matthias Naab , Dominik Rost , Marcus Trapp

Digital ecosystems like Airbnb or Uber have fundamentally changed their respective domains, and an increasing number of organizations are now considering how they can benefit from the underlying concepts. While several examples of systems that are generally accepted as digital ecosystems exist in practice, there is no common understanding yet of what exactly constitutes a digital ecosystem. This lack of a clear definition and understanding substantially impedes any well-founded discussion, analysis, design, and establishment of digital ecosystems.

Digital ecosystems are strongly driven by practice, and research is following in a descriptive and analytical role. In search of a precise definition that matches the examples we see in practice, we analyzed the state of the art of digital ecosystems and closely related terms, such as {platform, business, software} ecosystems as well as the {platform, sharing} economy. While we found several common key properties in the literature, we identified a lack of a clear definition and a common understanding of the term.

To address this problem, we propose a definition of digital ecosystems based on a set of well-defined criteria. Our definition builds upon the traditional understanding of an economic service and extends it successively with digital and ecosystem characteristics. The resulting model is precise and consistent, and matches the general conception of digital ecosystems in practice. It allows clearly classifying systems as digital ecosystems as well as reasoning about their core service and assets, which we demonstrate using Uber as a prominent example. With this, our proposed model lays the foundation for the systematic development of specific digital ecosystem engineering approaches.

像Airbnb或Uber这样的数字生态系统已经从根本上改变了它们各自的领域,越来越多的组织正在考虑如何从这些基本概念中受益。虽然在实践中存在一些被普遍接受为数字生态系统的系统示例,但对于数字生态系统的确切构成尚未达成共识。缺乏清晰的定义和理解极大地阻碍了任何有充分根据的讨论、分析、设计和建立数字生态系统。数字生态系统受到实践的强烈推动,研究正在以描述和分析的方式进行。为了寻找一个与我们在实践中看到的例子相匹配的精确定义,我们分析了数字生态系统和密切相关的术语的现状,如{平台,商业,软件}生态系统以及{平台,共享}经济。虽然我们在文献中发现了几个常见的关键属性,但我们发现缺乏明确的定义和对该术语的共同理解。为了解决这个问题,我们提出了一个基于一套定义良好的标准的数字生态系统的定义。我们的定义建立在对经济服务的传统理解的基础上,并通过数字和生态系统特征对其进行了扩展。所得模型精确、一致,符合实际中数字生态系统的一般概念。它允许将系统清晰地分类为数字生态系统,并对其核心服务和资产进行推理,我们以优步作为一个突出的例子来证明这一点。因此,我们提出的模型为具体的数字生态系统工程方法的系统发展奠定了基础。
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引用次数: 10
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Digital Business
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