Mírian Oliveira, Jaime Teixeira, C. Curado, Clécio Araújo
The importance of Knowledge sharing (KS) within organizations is well recognized. Despite efforts by firms to facilitate KS, employees are sometimes unwilling to share their knowledge. Inefficient KS can lead to reduced productivity and innovation and increased employee frustration. Knowledge hiding (KHi) occurs when someone withholds knowledge when asked to share it. While the literature contains much about the antecedents of KHi, our systematic literature review found very few articles that discuss how to mitigate it. Hence, this study sought to associate KS practices with organizational KHi motivations and to find ways to mitigate the behavior. To do so, a systematic literature review was conducted in two main sources: Scopus; and Web of Science. The collected data were then subjected to content analysis. The results show KS practices designed to reduce organizational motivations for KHi are based on HR practices (recruitment, training, and mentoring) and organizational structure (teamwork, interdependence between tasks, job rotation, knowledge mapping, best practices, and communities of practice). KS practices such as face-to-face interaction and informal conversation appear to build trust and reduce KHi. Organizational antecedents of KHi, such as workplace bullying and incivility, are related with the organizational culture, and leadership is relevant to avoid negative events. Explicit and tacit KS practices can mitigate KHi. This research offers academic and managerial contributions on the KHi and how to mitigate it. Building on this study, future research could empirically test the relationship between KHi motivations and KS practices to mitigate KHi.
组织内部知识共享(KS)的重要性已得到充分认识。尽管公司努力为KS提供便利，但员工有时不愿分享他们的知识。低效的KS会导致生产力和创新的降低，并增加员工的挫折感。知识隐藏(Knowledge hiding, KHi)是指某人在被要求分享知识时隐瞒了知识。虽然文献中包含了很多关于KHi的前因，但我们系统的文献综述发现很少有文章讨论如何减轻它。因此，本研究试图将KS实践与组织KHi动机联系起来，并找到减轻这种行为的方法。为此，我们对两个主要来源进行了系统的文献综述:Scopus;和Web of Science。然后对收集的数据进行内容分析。结果表明，旨在降低组织对KHi动机的KS实践是基于人力资源实践(招聘、培训和指导)和组织结构(团队合作、任务之间的相互依存、工作轮岗、知识图谱、最佳实践和实践社区)。诸如面对面的交流和非正式的谈话之类的KS实践似乎可以建立信任并减少KHi。KHi的组织前因，如工作场所欺凌和不文明行为，与组织文化有关，领导与避免负面事件有关。明确的和隐性的KS实践可以减轻KHi。本研究对KHi以及如何缓解KHi提供了学术和管理上的贡献。在本研究的基础上，未来的研究可以实证检验KHi动机与KS实践之间的关系，以缓解KHi。
{"title":"Practices that Mitigate Organizational Knowledge Hiding: A Systematic Literature Review","authors":"Mírian Oliveira, Jaime Teixeira, C. Curado, Clécio Araújo","doi":"10.34190/eckm.24.2.1579","DOIUrl":"https://doi.org/10.34190/eckm.24.2.1579","url":null,"abstract":"The importance of Knowledge sharing (KS) within organizations is well recognized. Despite efforts by firms to facilitate KS, employees are sometimes unwilling to share their knowledge. Inefficient KS can lead to reduced productivity and innovation and increased employee frustration. Knowledge hiding (KHi) occurs when someone withholds knowledge when asked to share it. While the literature contains much about the antecedents of KHi, our systematic literature review found very few articles that discuss how to mitigate it. Hence, this study sought to associate KS practices with organizational KHi motivations and to find ways to mitigate the behavior. To do so, a systematic literature review was conducted in two main sources: Scopus; and Web of Science. The collected data were then subjected to content analysis. The results show KS practices designed to reduce organizational motivations for KHi are based on HR practices (recruitment, training, and mentoring) and organizational structure (teamwork, interdependence between tasks, job rotation, knowledge mapping, best practices, and communities of practice). KS practices such as face-to-face interaction and informal conversation appear to build trust and reduce KHi. Organizational antecedents of KHi, such as workplace bullying and incivility, are related with the organizational culture, and leadership is relevant to avoid negative events. Explicit and tacit KS practices can mitigate KHi. This research offers academic and managerial contributions on the KHi and how to mitigate it. Building on this study, future research could empirically test the relationship between KHi motivations and KS practices to mitigate KHi.","PeriodicalId":107011,"journal":{"name":"European Conference on Knowledge Management","volume":"14 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-09-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131670400","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
In light of the global economy transformation and the several crises affecting the world, streamlining and reorganization of companies' activities is a priority. We posit that concentration of knowledge and its use in companies for short term gains can lead to misguided economic behavior, crisis and insolvencies coupled with low probability of successful restructuring. In turn the success of restructuring is dependent on cohesive knowledge management while dispersed knowledge management can, at most, prolong the economic life of a company and not save it from demise. We analyze the impact and lack of impact that knowledge and its guided/misguided management can have on Romanian companies, ex ante and ex post insolvency procedures. We chose both an exploratory and explanatory case study approach of Romanian companies affected by economic crisis that underwent various insolvency stages, tracing the use of knowledge and its different practical deployment to the decision-making processes and their outcomes. We review the causes that lead to the economic crisis and subsequent insolvency contexts. We compare the use of knowledge by the companies’ leadership against similar cases in other jurisdictions and we identify patterns of successful and unsuccessful application of knowledge management. Next, we investigate the effects of dispersed knowledge management in the early insolvency stages, focusing on the reorganization phase identifying gaps and discussing potential solutions. The results suggest, as they apply to the researched case studies, that both concentrated and dispersed knowledge management within distressed companies do not lead to positive outcomes and a balanced approach to knowledge management is more prone to provide effective and viable restructuring. The article explores several knowledge management theories and various academic research as they relate to the decision-making process for Romanian companies in distress and expands the academic universe as it relates to knowledge treatment in economic crisis. The results of our research and the potential solutions discussed can be further developed into a best practice guidance or a practical model to be used both by academics and practitioners as well.
{"title":"Appropriately Managing Knowledge in Romanian Entrepreneurial Businesses: Finding Balance in Restructuring Companies","authors":"Decebal Dumitrescu","doi":"10.34190/eckm.24.2.1491","DOIUrl":"https://doi.org/10.34190/eckm.24.2.1491","url":null,"abstract":"In light of the global economy transformation and the several crises affecting the world, streamlining and reorganization of companies' activities is a priority. We posit that concentration of knowledge and its use in companies for short term gains can lead to misguided economic behavior, crisis and insolvencies coupled with low probability of successful restructuring. In turn the success of restructuring is dependent on cohesive knowledge management while dispersed knowledge management can, at most, prolong the economic life of a company and not save it from demise. We analyze the impact and lack of impact that knowledge and its guided/misguided management can have on Romanian companies, ex ante and ex post insolvency procedures. We chose both an exploratory and explanatory case study approach of Romanian companies affected by economic crisis that underwent various insolvency stages, tracing the use of knowledge and its different practical deployment to the decision-making processes and their outcomes. We review the causes that lead to the economic crisis and subsequent insolvency contexts. We compare the use of knowledge by the companies’ leadership against similar cases in other jurisdictions and we identify patterns of successful and unsuccessful application of knowledge management. Next, we investigate the effects of dispersed knowledge management in the early insolvency stages, focusing on the reorganization phase identifying gaps and discussing potential solutions. The results suggest, as they apply to the researched case studies, that both concentrated and dispersed knowledge management within distressed companies do not lead to positive outcomes and a balanced approach to knowledge management is more prone to provide effective and viable restructuring. The article explores several knowledge management theories and various academic research as they relate to the decision-making process for Romanian companies in distress and expands the academic universe as it relates to knowledge treatment in economic crisis. The results of our research and the potential solutions discussed can be further developed into a best practice guidance or a practical model to be used both by academics and practitioners as well.","PeriodicalId":107011,"journal":{"name":"European Conference on Knowledge Management","volume":"107 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-09-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132003033","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Torsten Schwandt, Stefan Voigt, Stefanie Samtleben
The German design industry is poised to take the next step in its development when it introduced building information modeling (BIM). The German Bundestag is requiring that public construction projects be completed with BIM. Over forty training providers offer a variety of BIM training courses, yet implementation is slowing. Small and medium-sized businesses (SMBs) are facing the challenge of implementing BIM. This study explores how SMBs’ digital skills can be improved to implement BIM effectively. To this end, interviews with experts from nine companies were conducted and evaluated using the grounded theory. The interviewees express the view that investments in employee training can help build skills. All the same, SMBs only commit to BIM and training in response to growing demand. The interviews reveal that SMBs’ low level of knowledge is attributable to their lack of practical experience with BIM. SMBs without any prospect of a pilot BIM project do not invest in training. A major finding is that SMBs do not consider BIM training expedient – even when it is free - because they do not anticipate any demand for BIM services in the short or medium term. Public clients must consequently develop BIM expertise. The study shows how knowledge and change management research can be drawn on to establish widespread acceptance of BIM.
{"title":"Beyond Knowledge Transfer: Why Building Information Modeling Requires More Than Just Knowledge for Success","authors":"Torsten Schwandt, Stefan Voigt, Stefanie Samtleben","doi":"10.34190/eckm.24.2.1348","DOIUrl":"https://doi.org/10.34190/eckm.24.2.1348","url":null,"abstract":"The German design industry is poised to take the next step in its development when it introduced building information modeling (BIM). The German Bundestag is requiring that public construction projects be completed with BIM. Over forty training providers offer a variety of BIM training courses, yet implementation is slowing. Small and medium-sized businesses (SMBs) are facing the challenge of implementing BIM. This study explores how SMBs’ digital skills can be improved to implement BIM effectively. To this end, interviews with experts from nine companies were conducted and evaluated using the grounded theory. The interviewees express the view that investments in employee training can help build skills. All the same, SMBs only commit to BIM and training in response to growing demand. The interviews reveal that SMBs’ low level of knowledge is attributable to their lack of practical experience with BIM. SMBs without any prospect of a pilot BIM project do not invest in training. A major finding is that SMBs do not consider BIM training expedient – even when it is free - because they do not anticipate any demand for BIM services in the short or medium term. Public clients must consequently develop BIM expertise. The study shows how knowledge and change management research can be drawn on to establish widespread acceptance of BIM. \u0000 ","PeriodicalId":107011,"journal":{"name":"European Conference on Knowledge Management","volume":"23 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-09-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134049838","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The development of intellectual capital theory has been guided by the ideas and thoughts of a handful of influential practitioners, including Sveiby (1997), Kaplan (Kaplan and Norton, 1992), and Edvinsson (Edvinson and Malone, 1997). These pioneers established the basis of the “intellectual capital standard theory”. More recently, other authors have advanced some contributions integrating an ecosystem approach in line with sustainability concerns. The present paper discusses the assumptions and principles that support the standard theory (the prevailing paradigm). The paper then introduces other models and methodologies as alternatives to the standard theory—such as the “Value Explorer” (Andriessen and Tissen, 2000) and the “Intellectual Capital Benchmarking System (ICBS)” (Viedma and Cabrita, 2012)—and examines the foundations and principles on which the alternative new theory (the ‘new paradigm’) is based. Finally, the paper attempts to synthesize both theoretical approaches with other new views and contributions and rises discussion avenues on the topic.
智力资本理论的发展一直受到少数有影响力的实践者的观点和思想的指导，包括Sveiby(1997)、Kaplan (Kaplan and Norton, 1992)和Edvinson (Edvinson and Malone, 1997)。这些先驱者奠定了“智力资本标准理论”的基础。最近，其他作者提出了一些贡献，将生态系统方法与可持续性问题相结合。本文讨论了支持标准理论(流行范式)的假设和原则。然后，本文介绍了其他模型和方法作为标准理论的替代方案，如“价值探索者”(Andriessen和Tissen, 2000)和“智力资本基准系统(ICBS)”(Viedma和Cabrita, 2012)，并研究了替代新理论(“新范式”)所依据的基础和原则。最后，本文试图将这两种理论方法与其他新的观点和贡献综合起来，并提出了关于该主题的讨论途径。
{"title":"Advancing the Intellectual Capital Theory- Some Ways Forward","authors":"José Maria Viedma Martí, M. Cabrita","doi":"10.34190/eckm.24.2.1401","DOIUrl":"https://doi.org/10.34190/eckm.24.2.1401","url":null,"abstract":"The development of intellectual capital theory has been guided by the ideas and thoughts of a handful of influential practitioners, including Sveiby (1997), Kaplan (Kaplan and Norton, 1992), and Edvinsson (Edvinson and Malone, 1997). These pioneers established the basis of the “intellectual capital standard theory”. More recently, other authors have advanced some contributions integrating an ecosystem approach in line with sustainability concerns. The present paper discusses the assumptions and principles that support the standard theory (the prevailing paradigm). The paper then introduces other models and methodologies as alternatives to the standard theory—such as the “Value Explorer” (Andriessen and Tissen, 2000) and the “Intellectual Capital Benchmarking System (ICBS)” (Viedma and Cabrita, 2012)—and examines the foundations and principles on which the alternative new theory (the ‘new paradigm’) is based. Finally, the paper attempts to synthesize both theoretical approaches with other new views and contributions and rises discussion avenues on the topic.","PeriodicalId":107011,"journal":{"name":"European Conference on Knowledge Management","volume":"29 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-09-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134541243","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
In this paper we try to reflect on how one of the financial phenomena of the last twenty years, namely cryptocurrencies, has been analysed by the scientific community of the Knowledge Management (KM) field. The issue is relevant because the raise of cryptocurrencies as an economic asset has been occurring in a time in which KM gained social prominence. And also because the evolution of cryptocurrencies should be also related to knowledge about their own value. Within this context, we present a literature review on papers that exist in the SCOPUS database about cryptocurrencies and KM. After analysing those papers, the general idea is that KM is very far away from the cryptocurrency phenomenon; the reason may be that it is very difficult to use the more common models available on KM to analyse cryptocurrencies; also the economic and social agents that might be interested in KM are not those who invest in cryptocurrencies; finally, the data available on cryptocurrencies are mostly speculative, and it is very difficult to make any scientific study on them. These conclusions may be of interest for the KM community at large, because they indicate a new subfield of research, and for practitioners, because they mean that there is not much science in the evolution of cryptocurrencies themselves. Finally, for policymakers, the findings mean the expanding the possibility of use of cryptocurrencies in societies may be extremely risky given their volatility and the lack of precise scientific knowledge about them. The paper is original because it relates to concepts that have only very seldom and scarcely put together.
{"title":"Knowledge Management and Cryptocurrencies: review and reflection","authors":"Eduardo Tomé, Elizaveta Gromova","doi":"10.34190/eckm.24.2.1780","DOIUrl":"https://doi.org/10.34190/eckm.24.2.1780","url":null,"abstract":"In this paper we try to reflect on how one of the financial phenomena of the last twenty years, namely cryptocurrencies, has been analysed by the scientific community of the Knowledge Management (KM) field. The issue is relevant because the raise of cryptocurrencies as an economic asset has been occurring in a time in which KM gained social prominence. And also because the evolution of cryptocurrencies should be also related to knowledge about their own value. Within this context, we present a literature review on papers that exist in the SCOPUS database about cryptocurrencies and KM. After analysing those papers, the general idea is that KM is very far away from the cryptocurrency phenomenon; the reason may be that it is very difficult to use the more common models available on KM to analyse cryptocurrencies; also the economic and social agents that might be interested in KM are not those who invest in cryptocurrencies; finally, the data available on cryptocurrencies are mostly speculative, and it is very difficult to make any scientific study on them. These conclusions may be of interest for the KM community at large, because they indicate a new subfield of research, and for practitioners, because they mean that there is not much science in the evolution of cryptocurrencies themselves. Finally, for policymakers, the findings mean the expanding the possibility of use of cryptocurrencies in societies may be extremely risky given their volatility and the lack of precise scientific knowledge about them. The paper is original because it relates to concepts that have only very seldom and scarcely put together.","PeriodicalId":107011,"journal":{"name":"European Conference on Knowledge Management","volume":"32 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-09-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133326555","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
In the present situation of the formation of intellectual capital (IC) of humanities and art sciences at scientific institutions (SIs) in Latvia, the theme of the research is highly topical. The object of the research is the formation of IC of humanities and art sciences at SIs while the subject of the research is the comparative analysis of the efficiency of the involvement of academic staff and students in the formation of IC of humanities and art sciences at SIs of Latvia. The objective of the research is to study the involvement of academic staff and students in the formation of IC of humanities and art sciences at SIs in Latvia in the period from 2013 to 2018. The followingtasks were determined to reach the objective: to study the formation of IC of humanities and art sciences at SIs; to identify the concept of the efficiency of the involvement of academic staff and students in the formation of IC of humanities and art sciences; to calculate main indicators thereof, and, to carry out the comparative analysis of indicators characterising the efficiency of the involvement of academic staff and students in the formation of IC of humanities and art sciences at SIs in Latvia. Research methods used in the paper are content analysis, economic analysis ,and economic experiment.
{"title":"Intellectual Capital of Humanities and Art Sciences and the Efficiency of its Formation at Scientific Institutions","authors":"Inese Spīča, Baiba Berzina, Ernests Spīčs, Rozīte Katrīna Spīča, Peteris Ponnis","doi":"10.34190/eckm.24.2.1695","DOIUrl":"https://doi.org/10.34190/eckm.24.2.1695","url":null,"abstract":"In the present situation of the formation of intellectual capital (IC) of humanities and art sciences at scientific institutions (SIs) in Latvia, the theme of the research is highly topical. The object of the research is the formation of IC of humanities and art sciences at SIs while the subject of the research is the comparative analysis of the efficiency of the involvement of academic staff and students in the formation of IC of humanities and art sciences at SIs of Latvia. The objective of the research is to study the involvement of academic staff and students in the formation of IC of humanities and art sciences at SIs in Latvia in the period from 2013 to 2018. The followingtasks were determined to reach the objective: to study the formation of IC of humanities and art sciences at SIs; to identify the concept of the efficiency of the involvement of academic staff and students in the formation of IC of humanities and art sciences; to calculate main indicators thereof, and, to carry out the comparative analysis of indicators characterising the efficiency of the involvement of academic staff and students in the formation of IC of humanities and art sciences at SIs in Latvia. Research methods used in the paper are content analysis, economic analysis ,and economic experiment.","PeriodicalId":107011,"journal":{"name":"European Conference on Knowledge Management","volume":"224 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-09-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131606387","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Current environmental regulations and customer expectations force manufacturing companies to develop new products considering ecological, social, and economic issues. At present, product sustainability, time-to-market, and profit are equally important factors in the new product development process. Consequently, product design should embrace issues related to sustainability in the entire product life cycle. These issues refer to manufacturing processes, product use, and the post-use phase, including product reuse, remanufacturing, recycling or disposal. Product design considering these issues is called sustainable design or eco-design. The product development process aims to create a new product that can be a modification of existing products or be completely new for a company and market. Innovations are widely used as a key component for addressing sustainable development concerns. The role of product design and innovation in the quest for sustainability has received considerable attention among researchers and businesses in recent years. This research is a novel bibliometric analysis of sustainable product development, product design, and product innovation in the last 30 years, from 1993 to 2022. The results of data analysis embrace trends regarding the yearly number of publications devoted to sustainable product development, sustainable product design, and sustainable product innovation. Moreover, the collected publications were classified into subject areas, source titles, and source type. The bibliometric analysis reveals the most popular journals to knowledge dissemination of sustainable product development, sustainable design, and sustainable innovation. The results show that the increase of publications devoted to sustainable product design and sustainable product innovation is particularly strong in the last 5 years. Moreover, the number of publications related to sustainable product design is over ten times larger than related to sustainable product innovation.
{"title":"Knowledge Dissemination of Sustainable Product Development","authors":"Marcin Relich","doi":"10.34190/eckm.24.2.1519","DOIUrl":"https://doi.org/10.34190/eckm.24.2.1519","url":null,"abstract":"Current environmental regulations and customer expectations force manufacturing companies to develop new products considering ecological, social, and economic issues. At present, product sustainability, time-to-market, and profit are equally important factors in the new product development process. Consequently, product design should embrace issues related to sustainability in the entire product life cycle. These issues refer to manufacturing processes, product use, and the post-use phase, including product reuse, remanufacturing, recycling or disposal. Product design considering these issues is called sustainable design or eco-design. The product development process aims to create a new product that can be a modification of existing products or be completely new for a company and market. Innovations are widely used as a key component for addressing sustainable development concerns. The role of product design and innovation in the quest for sustainability has received considerable attention among researchers and businesses in recent years. This research is a novel bibliometric analysis of sustainable product development, product design, and product innovation in the last 30 years, from 1993 to 2022. The results of data analysis embrace trends regarding the yearly number of publications devoted to sustainable product development, sustainable product design, and sustainable product innovation. Moreover, the collected publications were classified into subject areas, source titles, and source type. The bibliometric analysis reveals the most popular journals to knowledge dissemination of sustainable product development, sustainable design, and sustainable innovation. The results show that the increase of publications devoted to sustainable product design and sustainable product innovation is particularly strong in the last 5 years. Moreover, the number of publications related to sustainable product design is over ten times larger than related to sustainable product innovation.","PeriodicalId":107011,"journal":{"name":"European Conference on Knowledge Management","volume":"4 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-09-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124028438","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Knowledge Management (KM) is concerned with the process of capturing, organizing, sharing or utilizing knowledge within an organization. At least since the works of Nonaka and Takeuchi in the 90s, it is a commonplace that the term knowledge, as understood from the perspective of KM, includes both explicit and tacit elements. However, it seems that the focus of many KM initiatives and resulting KM systems still lies mostly on the more explicit facets of knowledge. This has two implications for the field: the first is the obvious danger of confusing knowledge management with information management. The second, which is actually a consequence of the first, is that the focus on technology and explicit knowledge can lead to a diffusion of the field of KM towards more technical domains such as Semantic Web, Knowledge Graphs or Machine Learning and Artificial Intelligence. Those fields have arguably become way more capable of managing explicit knowledge and draw the attention of companies away from ‘traditional’ KM systems (Davenport, 2015). Thus, in this paper, I argue that KM research should somewhat reconsider its strengths which lie in the management of tacit knowledge that is closely tied to humans. Following this argument, I propose organizational aesthetics as one of many promising avenues for KM research in the future. The idea for this stems from a recent literature review on organizational aesthetics that identifies three perspectives on the topic – one being aesthetics as a knowledge tool (Baldessarelli, Stigliani and Elsbach, 2022). According to this perspective, aesthetics is seen as a form of knowledge that originates in sensory perceptions and is permanently deployed in the interaction with organizations, organizational artifacts, and social settings. The present paper hence aims to contextualize the notion of organizational aesthetics for the field of KM to give an overview of the idea and offer a basis for discussion on whether aesthetics could be a useful field for future inquiry.
{"title":"Aesthetics as Knowledge: An Aspect of the Future of Knowledge Management?","authors":"Clemen Kerschbaum","doi":"10.34190/eckm.24.1.1667","DOIUrl":"https://doi.org/10.34190/eckm.24.1.1667","url":null,"abstract":"Knowledge Management (KM) is concerned with the process of capturing, organizing, sharing or utilizing knowledge within an organization. At least since the works of Nonaka and Takeuchi in the 90s, it is a commonplace that the term knowledge, as understood from the perspective of KM, includes both explicit and tacit elements. However, it seems that the focus of many KM initiatives and resulting KM systems still lies mostly on the more explicit facets of knowledge. This has two implications for the field: the first is the obvious danger of confusing knowledge management with information management. The second, which is actually a consequence of the first, is that the focus on technology and explicit knowledge can lead to a diffusion of the field of KM towards more technical domains such as Semantic Web, Knowledge Graphs or Machine Learning and Artificial Intelligence. Those fields have arguably become way more capable of managing explicit knowledge and draw the attention of companies away from ‘traditional’ KM systems (Davenport, 2015). Thus, in this paper, I argue that KM research should somewhat reconsider its strengths which lie in the management of tacit knowledge that is closely tied to humans. Following this argument, I propose organizational aesthetics as one of many promising avenues for KM research in the future. The idea for this stems from a recent literature review on organizational aesthetics that identifies three perspectives on the topic – one being aesthetics as a knowledge tool (Baldessarelli, Stigliani and Elsbach, 2022). According to this perspective, aesthetics is seen as a form of knowledge that originates in sensory perceptions and is permanently deployed in the interaction with organizations, organizational artifacts, and social settings. The present paper hence aims to contextualize the notion of organizational aesthetics for the field of KM to give an overview of the idea and offer a basis for discussion on whether aesthetics could be a useful field for future inquiry.","PeriodicalId":107011,"journal":{"name":"European Conference on Knowledge Management","volume":"43 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-09-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127813475","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Communities of practice, which are often a central component of KM, are considered to be used to facilitate information sharing, resolve internal obstacles, and enhance mutual learning. The extensive use of ICT has enabled their transformation into a virtual environment – Professional Virtual Communities of Practice (VCoPs) – which is creating ideal conditions for collaborative information sharing and learning. This research examined factors predicting usage of the VCoP and how Malaysian public sector organisations, through their adoption, can influence their service efficiency. Based on the synthesis of the UTAUT2 and the DeLone & McLean Model of IS Success, a quantitative approach was adopted for this research. 313 valid respondent data was collected using a questionnaire from public sector organisations that had adopted a VCoP as a knowledge sharing tool. A logical sequence of methods, encompassing descriptive and inferential analysis, followed by using Structured Equation Modelling (SEM), and the SmartPLS software was conducted to determine relevant statistical tests. The findings suggest that the Malaysian Public Sector will benefit from improving their knowledge sharing environment with a VCoP system. Establishing appropriate facilitating conditions, quality knowledge and an enjoyable and up-to-date digital tool will ensure continuous usage.
实践社区通常是知识管理的核心组成部分，被认为用于促进信息共享、解决内部障碍和加强相互学习。信息通信技术的广泛使用使他们能够转变为虚拟环境-专业虚拟实践社区(VCoPs) -这为协作信息共享和学习创造了理想的条件。本研究考察了预测VCoP使用情况的因素，以及马来西亚公共部门组织如何通过采用VCoP来影响其服务效率。在综合UTAUT2和DeLone & McLean IS Success模型的基础上，采用定量方法进行研究。313份有效的受访者资料是透过问卷收集而来，这些问卷均来自已采用“公共资讯交流平台”作为知识分享工具的公营机构。方法的逻辑顺序，包括描述性和推理分析，然后使用结构化方程建模(SEM)和SmartPLS软件来确定相关的统计检验。研究结果表明，马来西亚公共部门将受益于VCoP系统改善其知识共享环境。建立适当的便利条件，质量知识和令人愉快的最新数字工具将确保持续使用。
{"title":"Factors influencing professional virtual communities towards public service efficiency","authors":"Geeta Albert, Goh See, Kwong, Nor Takrim","doi":"10.34190/eckm.24.1.1525","DOIUrl":"https://doi.org/10.34190/eckm.24.1.1525","url":null,"abstract":"Communities of practice, which are often a central component of KM, are considered to be used to facilitate information sharing, resolve internal obstacles, and enhance mutual learning. The extensive use of ICT has enabled their transformation into a virtual environment – Professional Virtual Communities of Practice (VCoPs) – which is creating ideal conditions for collaborative information sharing and learning. This research examined factors predicting usage of the VCoP and how Malaysian public sector organisations, through their adoption, can influence their service efficiency. Based on the synthesis of the UTAUT2 and the DeLone & McLean Model of IS Success, a quantitative approach was adopted for this research. 313 valid respondent data was collected using a questionnaire from public sector organisations that had adopted a VCoP as a knowledge sharing tool. A logical sequence of methods, encompassing descriptive and inferential analysis, followed by using Structured Equation Modelling (SEM), and the SmartPLS software was conducted to determine relevant statistical tests. The findings suggest that the Malaysian Public Sector will benefit from improving their knowledge sharing environment with a VCoP system. Establishing appropriate facilitating conditions, quality knowledge and an enjoyable and up-to-date digital tool will ensure continuous usage.","PeriodicalId":107011,"journal":{"name":"European Conference on Knowledge Management","volume":"26 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-09-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121165131","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
N. Khilji, Stephen Roberts, George Middleton-Baker
The focus of higher education in the developed economies of the Global North has steadily shifted since the 1970s from being dominantly rooted in academic knowledge and learning as an end in themselves towards a wider perspective. The needs of the professions, careers and employability were present then, but were generally a secondary concern for the HEIs. The expansion of HE across more diverse populations has produced successive changes in curriculum and more broadly in purposes, strategies, and philosophies of HE. Against the background of global, economic, societal, and technological changes, the need to maintain ‘traditions’ but with wider relevance to society, personal adaptability, and capability as well as support for lifelong careers and learning have come to impact, HE main agendas. Most undertakings in life require the ability to define requirements, shape responses and form processes which will lead to achieving desired goals. In short, this is the nature of ‘project’ as a concept and of project management as a means to undertake what is necessary. This paper reports on how the concepts and techniques of Project Management (PM) can be beneficially transferred in a process of soft skill development for life-long enhancement in the transitions from HE to employability and career. A project was set up at University of West London as part of their knowledge transfer activities. The researchers have established ‘proof of concept’ and are currently trialling pathways for providing learning opportunities with knowledge transfer and soft skill enhancement. The opportunity to adapt the root concepts of PM to any domain carries enormous potential for enhancing HE outcomes and for wider continuing education and skills development across communities.
{"title":"Domain Applications of Project Management Knowledge (DAPMK): Beneficial Knowledge Transfer and Soft Skill Development for Life-long Enhancement","authors":"N. Khilji, Stephen Roberts, George Middleton-Baker","doi":"10.34190/eckm.24.1.1546","DOIUrl":"https://doi.org/10.34190/eckm.24.1.1546","url":null,"abstract":"The focus of higher education in the developed economies of the Global North has steadily shifted since the 1970s from being dominantly rooted in academic knowledge and learning as an end in themselves towards a wider perspective. The needs of the professions, careers and employability were present then, but were generally a secondary concern for the HEIs. The expansion of HE across more diverse populations has produced successive changes in curriculum and more broadly in purposes, strategies, and philosophies of HE. Against the background of global, economic, societal, and technological changes, the need to maintain ‘traditions’ but with wider relevance to society, personal adaptability, and capability as well as support for lifelong careers and learning have come to impact, HE main agendas. \u0000Most undertakings in life require the ability to define requirements, shape responses and form processes which will lead to achieving desired goals. In short, this is the nature of ‘project’ as a concept and of project management as a means to undertake what is necessary. This paper reports on how the concepts and techniques of Project Management (PM) can be beneficially transferred in a process of soft skill development for life-long enhancement in the transitions from HE to employability and career. A project was set up at University of West London as part of their knowledge transfer activities. The researchers have established ‘proof of concept’ and are currently trialling pathways for providing learning opportunities with knowledge transfer and soft skill enhancement. The opportunity to adapt the root concepts of PM to any domain carries enormous potential for enhancing HE outcomes and for wider continuing education and skills development across communities.","PeriodicalId":107011,"journal":{"name":"European Conference on Knowledge Management","volume":"15 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-09-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121382752","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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