One of the conditions for the efficient operation of the healthcare system in Poland is the well-functioning information system, which for several years, has been moving towards full computerization. The application of new technologies in serving older adults is aimed at ensuring safety and extending and increasing their independence. The Online Patient Account (Internetowe Konto Pacjenta - IKP) is an electronic application in Poland that any patient can log in to view their health history free of charge. The aim of the present paper is to answer the question of whether the introduction of the Online Patient Account service in Poland leads to the elimination of barriers related to the dysfunction of the healthcare system, or to the secondary exclusion of older adults. The study used a diagnostic survey method based on a questionnaire technique that was addressed to older adults living in Poland. The survey was conducted in late 2022 and early 2023. The results obtained suggest the problem of digital exclusion of older adults, which may consequently exacerbate disparities in access to medical care. The results of the survey helped illustrate the specific situation of older adults and develop important recommendations for the inclusion of older members of society in the market of healthcare services. The research conducted shows that the IKP service, despite its potential to address inequalities in healthcare for older adults, is still in the development stage.
{"title":"Online Patient Account: A Tool to Support Older Adults or Digital Exclusion?","authors":"Magdalena Bsoul-Kopowska","doi":"10.34190/eckm.24.1.1756","DOIUrl":"https://doi.org/10.34190/eckm.24.1.1756","url":null,"abstract":"One of the conditions for the efficient operation of the healthcare system in Poland is the well-functioning information system, which for several years, has been moving towards full computerization. The application of new technologies in serving older adults is aimed at ensuring safety and extending and increasing their independence. The Online Patient Account (Internetowe Konto Pacjenta - IKP) is an electronic application in Poland that any patient can log in to view their health history free of charge. The aim of the present paper is to answer the question of whether the introduction of the Online Patient Account service in Poland leads to the elimination of barriers related to the dysfunction of the healthcare system, or to the secondary exclusion of older adults. The study used a diagnostic survey method based on a questionnaire technique that was addressed to older adults living in Poland. The survey was conducted in late 2022 and early 2023. The results obtained suggest the problem of digital exclusion of older adults, which may consequently exacerbate disparities in access to medical care. The results of the survey helped illustrate the specific situation of older adults and develop important recommendations for the inclusion of older members of society in the market of healthcare services. The research conducted shows that the IKP service, despite its potential to address inequalities in healthcare for older adults, is still in the development stage. \u0000 ","PeriodicalId":107011,"journal":{"name":"European Conference on Knowledge Management","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-09-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128780543","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The ESA Directorate of Operations (D/OPS) has the need to continuously challenge for improvement the working practices, the deployed resources, the delivered products and services. Since 2007 D/OPS has put in place the process of Lessons Learned to address proposed changes coming from the performed experience. The positive outcome of this process over the years is visible in the implemented organisational improvements and in the general learning-based culture accumulated. As part of EN9100-based QMS, it is essential to have evidence that the process is effective, i.e. whether it is carried out according to expectations of the process owner. The paper will present the introduction of Key Effectiveness Indicators (KEI) on the Lessons Learned process, their measurement and the analysis of the collected data for identification of possible improvement actions. Some pre-conditions for definition and implementation of KEIs (for any process) need to be satisfied. Then it is possible to identify few strategic points in the process where expectation on the discipline of the organisation can be translated in a quantitative target. A typical measurement of effectiveness is the duration in performing a specific step of the Lessons Learned process (i.e. in terms of timeliness). The paper will present: The identified KEIs for the Lessons Learned process The identified homogeneous environments where the instances of the process are running The (current) targets set by the process owner The time scope of effectiveness measurement. The analysis of collected data has demonstrated weaknesses in the process to be corrected but also highlighted the current strengths. This initiative confirmed that the continual improvement of the organisation relies also on the effectiveness of the Lessons Learned process itself, and not only on the contents to be learned (i.e. the performance indicators on the organisation itself).
{"title":"Effectiveness of the Lessons Learned Process in ESA OPS Directorate","authors":"Stefano Scaglioni, A. Mantineo, Hanna Siebert","doi":"10.34190/eckm.24.2.1755","DOIUrl":"https://doi.org/10.34190/eckm.24.2.1755","url":null,"abstract":"The ESA Directorate of Operations (D/OPS) has the need to continuously challenge for improvement the working practices, the deployed resources, the delivered products and services. Since 2007 D/OPS has put in place the process of Lessons Learned to address proposed changes coming from the performed experience. The positive outcome of this process over the years is visible in the implemented organisational improvements and in the general learning-based culture accumulated. As part of EN9100-based QMS, it is essential to have evidence that the process is effective, i.e. whether it is carried out according to expectations of the process owner. The paper will present the introduction of Key Effectiveness Indicators (KEI) on the Lessons Learned process, their measurement and the analysis of the collected data for identification of possible improvement actions. Some pre-conditions for definition and implementation of KEIs (for any process) need to be satisfied. Then it is possible to identify few strategic points in the process where expectation on the discipline of the organisation can be translated in a quantitative target. A typical measurement of effectiveness is the duration in performing a specific step of the Lessons Learned process (i.e. in terms of timeliness). The paper will present: \u0000 \u0000The identified KEIs for the Lessons Learned process \u0000The identified homogeneous environments where the instances of the process are running \u0000The (current) targets set by the process owner \u0000The time scope of effectiveness measurement. \u0000 \u0000The analysis of collected data has demonstrated weaknesses in the process to be corrected but also highlighted the current strengths. This initiative confirmed that the continual improvement of the organisation relies also on the effectiveness of the Lessons Learned process itself, and not only on the contents to be learned (i.e. the performance indicators on the organisation itself).","PeriodicalId":107011,"journal":{"name":"European Conference on Knowledge Management","volume":"106 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-09-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114271903","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Intellectual capital theory (IC) theory, which asserts that organisational value is for the most part created with intangible, knowledge-based resources, has become a prevalent way to approach the notion of business viability. Most IC research leans on the classical tripod of IC components, laid down by the first-generation researchers in the field. This tripod divides the value-generating knowledge assets into human capital, structural capital and relational capital; or, more simply put the value vested in an organisation’s personnel, internal structures and processes, and relationships. Even though this conceptualization has been challenged by some, it still remains the cornerstone of the IC-based view of the firm, and it is astutely followed by most researchers in this field. However, various large-scale technological, socio-political, and institutional changes have fundamentally changed the business environment and worklife in recent years. In this paper we argue that these changes call for a critical examination of the relevance of the classical conceptualizations of IC. It may be necessary to update the understanding concerning not only the most essential knowledge resources, but also the structure of IC and the way in which IC is related with new relevant organisational capabilities and aspects of organisational performance. The aim of this theoretical paper is to provide an overview of some of the most essential recent worklife trends that are likely to impact how IC should be understood: digitalization, remote work, gig work, open innovation, crowdsourcing, strive towards sustainability and resilience. Based on these, the paper puts forth a set of propositions concerning the needed novel perspectives for IC. In addition to constructing a novel theoretical framework and propositions for IC research, the paper functions as an introduction to the mini track on Futurizing the Intellectual Capital Theory and provides a common framework on which mini track participants can base their dialogue.
{"title":"Futurizing the Intellectual Capital Theory","authors":"A. Kianto, Sladjana Cabrilo","doi":"10.34190/eckm.24.1.1758","DOIUrl":"https://doi.org/10.34190/eckm.24.1.1758","url":null,"abstract":"Intellectual capital theory (IC) theory, which asserts that organisational value is for the most part created with intangible, knowledge-based resources, has become a prevalent way to approach the notion of business viability. Most IC research leans on the classical tripod of IC components, laid down by the first-generation researchers in the field. This tripod divides the value-generating knowledge assets into human capital, structural capital and relational capital; or, more simply put the value vested in an organisation’s personnel, internal structures and processes, and relationships. Even though this conceptualization has been challenged by some, it still remains the cornerstone of the IC-based view of the firm, and it is astutely followed by most researchers in this field. However, various large-scale technological, socio-political, and institutional changes have fundamentally changed the business environment and worklife in recent years. In this paper we argue that these changes call for a critical examination of the relevance of the classical conceptualizations of IC. It may be necessary to update the understanding concerning not only the most essential knowledge resources, but also the structure of IC and the way in which IC is related with new relevant organisational capabilities and aspects of organisational performance. The aim of this theoretical paper is to provide an overview of some of the most essential recent worklife trends that are likely to impact how IC should be understood: digitalization, remote work, gig work, open innovation, crowdsourcing, strive towards sustainability and resilience. Based on these, the paper puts forth a set of propositions concerning the needed novel perspectives for IC. In addition to constructing a novel theoretical framework and propositions for IC research, the paper functions as an introduction to the mini track on Futurizing the Intellectual Capital Theory and provides a common framework on which mini track participants can base their dialogue. ","PeriodicalId":107011,"journal":{"name":"European Conference on Knowledge Management","volume":"57 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-09-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131000761","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Paula Pusenius, Harri Laihonen, Johanna Lammintakanen
The healthcare sector is in crisis worldwide and under pressure from various trends such as digitalization, economic recession, population ageing, and workforce shortfall. This challenges in particular public sector healthcare management’s ability to provide services and meet communities’ growing expectations. Although the value of healthcare organizations is largely based on intellectual capital (IC), such as the experience and skills of professionals, knowledge available through relationships, codified knowledge, and organizational culture, knowledge-related literature in healthcare management has previously focused more on knowledge management activities than on intangibles and their management. Moreover, the public sector is the least examined area in the lC literature. The literature on this specific aspect – IC in public healthcare – has so far focused largely on identifying different aspects of IC rather than recognizing its value in action. To contribute to this knowledge gap, this article studies the role of intellectual capital in public sector healthcare management to elaborate on this critical component of organizational survival, renewal, and performance. This study aims to elucidate what this topical context requires of the application of IC theory and how it can advance the theoretical approach. Based on a literature review and preliminary empirical data gathered through thematic interviews with knowledge management professionals in a public healthcare organization in the throes of major healthcare reform, this article draws on the importance of intellectual capital in the public healthcare sector.
{"title":"IC Theory and Public Healthcare","authors":"Paula Pusenius, Harri Laihonen, Johanna Lammintakanen","doi":"10.34190/eckm.24.2.1405","DOIUrl":"https://doi.org/10.34190/eckm.24.2.1405","url":null,"abstract":"The healthcare sector is in crisis worldwide and under pressure from various trends such as digitalization, economic recession, population ageing, and workforce shortfall. This challenges in particular public sector healthcare management’s ability to provide services and meet communities’ growing expectations. Although the value of healthcare organizations is largely based on intellectual capital (IC), such as the experience and skills of professionals, knowledge available through relationships, codified knowledge, and organizational culture, knowledge-related literature in healthcare management has previously focused more on knowledge management activities than on intangibles and their management. Moreover, the public sector is the least examined area in the lC literature. The literature on this specific aspect – IC in public healthcare – has so far focused largely on identifying different aspects of IC rather than recognizing its value in action. To contribute to this knowledge gap, this article studies the role of intellectual capital in public sector healthcare management to elaborate on this critical component of organizational survival, renewal, and performance. This study aims to elucidate what this topical context requires of the application of IC theory and how it can advance the theoretical approach. Based on a literature review and preliminary empirical data gathered through thematic interviews with knowledge management professionals in a public healthcare organization in the throes of major healthcare reform, this article draws on the importance of intellectual capital in the public healthcare sector.","PeriodicalId":107011,"journal":{"name":"European Conference on Knowledge Management","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-09-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116848146","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The purpose of this paper is to analyze and compare all the academic papers in the proceedings of ECKM in 2017 (Barcelona), 2018 (Padua), 2019 (Lisbon), and the digital conferences in 2020 and 2021. In 2022, the conference was arranged in Naples as a digital conference. The study classifies the papers according to methodology, analysis, discussion, and conclusion regarding their contribution to the four paradigmatic boxes. The approach uses the five philosophy of science framework and compares this to the content of the research papers. We will use the findings in four representations of knowledge, two typologies of concepts, four paradigmatic classifications, and the concluding framework for knowledge management research. The five conferences heavily emphasize knowledge-itis and instrumental itis and much less on problem-itis. The papers are mostly centered around existing knowledge and accepted methodology and are less related to new problems. The results indicate a conference based upon as-is knowledge and less upon new and often unsolvable issues. The ECKM academic papers in 2017, 2018, and 2019 have relatively low complexity and are presented in an empirical and materialistic paradigmatic framework through definitive concepts representing a form of atomistic research. The papers in 2020, 2021, and especially 2022 are delivered within a more robust, clarified subjectivity and action research-based framework through definitive and sensitizing concepts. What would ECKM have been with more complexity in action and subjective paradigmatic framework through sensitizing concepts representing holistic research? A more creative, engaged, and relevant conference. It will also be a more scientific conference discussing what is acceptable or not acceptable and what is adequate. Studies concerning sustainability, digitalization, and globalization might require another research approach. The more critical and green papers in the 2020 and 2021 conferences are open to new perspectives on methodology, problems, and knowledge. The 2021 and 2022 conferences represent a turning point for critical sustainability and digitalization papers that clarify subjectivity through action-based research. The 2021 and 2022 papers represent the turning point of ECKM into improved relevance through more critical and constructed studies based on the societal climate crisis and sustainable strategies and business models.
{"title":"A Comparative Study of ECKM Papers 2017-2022","authors":"J. Olaisen","doi":"10.34190/eckm.24.2.1617","DOIUrl":"https://doi.org/10.34190/eckm.24.2.1617","url":null,"abstract":"\u0000The purpose of this paper is to analyze and compare all the academic papers in the proceedings of ECKM in 2017 (Barcelona), 2018 (Padua), 2019 (Lisbon), and the digital conferences in 2020 and 2021. In 2022, the conference was arranged in Naples as a digital conference. The study classifies the papers according to methodology, analysis, discussion, and conclusion regarding their contribution to the four paradigmatic boxes. The approach uses the five philosophy of science framework and compares this to the content of the research papers. We will use the findings in four representations of knowledge, two typologies of concepts, four paradigmatic classifications, and the concluding framework for knowledge management research. The five conferences heavily emphasize knowledge-itis and instrumental itis and much less on problem-itis. The papers are mostly centered around existing knowledge and accepted methodology and are less related to new problems. The results indicate a conference based upon as-is knowledge and less upon new and often unsolvable issues. The ECKM academic papers in 2017, 2018, and 2019 have relatively low complexity and are presented in an empirical and materialistic paradigmatic framework through definitive concepts representing a form of atomistic research. The papers in 2020, 2021, and especially 2022 are delivered within a more robust, clarified subjectivity and action research-based framework through definitive and sensitizing concepts. What would ECKM have been with more complexity in action and subjective paradigmatic framework through sensitizing concepts representing holistic research? A more creative, engaged, and relevant conference. It will also be a more scientific conference discussing what is acceptable or not acceptable and what is adequate. Studies concerning sustainability, digitalization, and globalization might require another research approach. The more critical and green papers in the 2020 and 2021 conferences are open to new perspectives on methodology, problems, and knowledge. The 2021 and 2022 conferences represent a turning point for critical sustainability and digitalization papers that clarify subjectivity through action-based research. The 2021 and 2022 papers represent the turning point of ECKM into improved relevance through more critical and constructed studies based on the societal climate crisis and sustainable strategies and business models.\u0000","PeriodicalId":107011,"journal":{"name":"European Conference on Knowledge Management","volume":"57 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-09-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123884082","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This paper presents findings on knowledge sharing (KS) behaviours among Estates and Facilities Management (EFM) staff in the English National Health Service (NHS). EFM departments play a crucial role in ensuring the safe delivery of healthcare services while facing the impacts of disasters, climate change hazards, and continuous organisational change. Effective KS among hospitals is required to efficiently manage these constantly changing conditions and emerging challenges. While previous research has largely focused on evidence-based clinical knowledge dissemination among clinical professionals, scant research has been conducted to investigate KS processes among EFM departments. The research draws on primary case study data from semi-structured interviews with 34 EFM professionals conducted in seven NHS hospitals across England. Using qualitative analysis and the persona technique, we identify variations in KS behaviour among managerial levels and explore the associated barriers to KS. The findings reveal that KS is more prevalent among strategic-level managers, who engage in regular peer discussions and focus on the sharing of knowledge and best practices. In contrast, operational-level managers face barriers to KS due to a lack of personal networks and time constraints. The study also highlights the effects of frequent organisational changes in the NHS, which has resulted in a lack of technical in-house expertise and slow central coordination. The study concludes that a centralised coordination is necessary to facilitate effective KS, with a focus on the organisation of peer collaboration, enhancing the centralised online repository for best practice and academic research, and the use of a national skills register. The study extends the current literature by identifying variations in KS behaviour among managerial levels and providing insights into the barriers to KS in the NHS EFM workforce. The findings have implications for NHS managers and policymakers seeking to improve KS in the EFM workforce, particularly in addressing the barriers faced by operational-level managers and the need for a centralised coordination to facilitate effective KS.
{"title":"Inter-hospital knowledge sharing: Insights from case studies on infrastructure issues during COVID-19","authors":"C.-M. von Behr, Tim Minshall, John Clarkson","doi":"10.34190/eckm.24.2.1471","DOIUrl":"https://doi.org/10.34190/eckm.24.2.1471","url":null,"abstract":"This paper presents findings on knowledge sharing (KS) behaviours among Estates and Facilities Management (EFM) staff in the English National Health Service (NHS). EFM departments play a crucial role in ensuring the safe delivery of healthcare services while facing the impacts of disasters, climate change hazards, and continuous organisational change. Effective KS among hospitals is required to efficiently manage these constantly changing conditions and emerging challenges. While previous research has largely focused on evidence-based clinical knowledge dissemination among clinical professionals, scant research has been conducted to investigate KS processes among EFM departments. The research draws on primary case study data from semi-structured interviews with 34 EFM professionals conducted in seven NHS hospitals across England. Using qualitative analysis and the persona technique, we identify variations in KS behaviour among managerial levels and explore the associated barriers to KS. The findings reveal that KS is more prevalent among strategic-level managers, who engage in regular peer discussions and focus on the sharing of knowledge and best practices. In contrast, operational-level managers face barriers to KS due to a lack of personal networks and time constraints. The study also highlights the effects of frequent organisational changes in the NHS, which has resulted in a lack of technical in-house expertise and slow central coordination. The study concludes that a centralised coordination is necessary to facilitate effective KS, with a focus on the organisation of peer collaboration, enhancing the centralised online repository for best practice and academic research, and the use of a national skills register. The study extends the current literature by identifying variations in KS behaviour among managerial levels and providing insights into the barriers to KS in the NHS EFM workforce. The findings have implications for NHS managers and policymakers seeking to improve KS in the EFM workforce, particularly in addressing the barriers faced by operational-level managers and the need for a centralised coordination to facilitate effective KS.","PeriodicalId":107011,"journal":{"name":"European Conference on Knowledge Management","volume":"220 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-09-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124361106","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Knowledge-intensive organizations primarily rely on knowledge and expertise as key strategic resources. In light of economic, social, and health-related crises in recent years, such organizations increasingly need to operate in dynamic environments. However, examinations on dynamic capabilities specifically in knowledge-intensive organizations remain scarce. This is remarkable given the role that knowledge holds as an economic resource in developed countries. To provide an explanation of how knowledge-intensive organizations can prevail among competitors under dynamic conditions, the authors integrate two literature streams in a knowledge-intensive context: the knowledge-based view and the dynamic capabilities approach. The knowledge-based view focuses on the nature of organizational knowledge as a critical resource and illustrates specific properties of knowledge in contrast to traditional means of labor such as capital. The dynamic capabilities approach on the other hand is about a firm's ability to integrate, build, and reconfigure internal and external resources and can be drawn on to explain organizational success through adaptation to dynamic contexts. In this conceptual study, the authors propose a research model linking knowledge processes to organizational performance through two different paths: (1) Operational capabilities permit organizations to make their living in the present and refer to efficiency. (2) Dynamic capabilities allow organizations to change their resource base and, therefore, enable their long-term survival in dynamic environments by focusing on effectiveness. Additionally, the authors hypothesize a moderating effect of environmental dynamics on the relationship between dynamic capabilities and performance. The study offers a comprehensive overview on the interplay between dynamic capabilities and the knowledge-based view, offering valuable insights for both researchers and practitioners in the field.
{"title":"How Knowledge-intensive Organizations Thrive Under Dynamic Conditions: An Organizational Capability Perspective","authors":"Gerald Stei, Alexander Rossmann, Levente Szász","doi":"10.34190/eckm.24.2.1479","DOIUrl":"https://doi.org/10.34190/eckm.24.2.1479","url":null,"abstract":"Knowledge-intensive organizations primarily rely on knowledge and expertise as key strategic resources. In light of economic, social, and health-related crises in recent years, such organizations increasingly need to operate in dynamic environments. However, examinations on dynamic capabilities specifically in knowledge-intensive organizations remain scarce. This is remarkable given the role that knowledge holds as an economic resource in developed countries. To provide an explanation of how knowledge-intensive organizations can prevail among competitors under dynamic conditions, the authors integrate two literature streams in a knowledge-intensive context: the knowledge-based view and the dynamic capabilities approach. The knowledge-based view focuses on the nature of organizational knowledge as a critical resource and illustrates specific properties of knowledge in contrast to traditional means of labor such as capital. The dynamic capabilities approach on the other hand is about a firm's ability to integrate, build, and reconfigure internal and external resources and can be drawn on to explain organizational success through adaptation to dynamic contexts. In this conceptual study, the authors propose a research model linking knowledge processes to organizational performance through two different paths: (1) Operational capabilities permit organizations to make their living in the present and refer to efficiency. (2) Dynamic capabilities allow organizations to change their resource base and, therefore, enable their long-term survival in dynamic environments by focusing on effectiveness. Additionally, the authors hypothesize a moderating effect of environmental dynamics on the relationship between dynamic capabilities and performance. The study offers a comprehensive overview on the interplay between dynamic capabilities and the knowledge-based view, offering valuable insights for both researchers and practitioners in the field.","PeriodicalId":107011,"journal":{"name":"European Conference on Knowledge Management","volume":"5 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-09-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122062967","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Claudia Spilotro, Giustina Secundo, Pasquale Del Vecchio, Vincenzo Barbieri
The use of digital marketing tools, especially social media, could support small and medium-sized enterprises (SMEs) achieving a sustainable competitive advantage. Business-to-business (B2B) SMEs have discovered the potential of social media in identifying new business opportunities and building quality business contacts especially in international settings. LinkedIn, in particular, seems to be a valuable tool for lead generation and networking, thanks to knowledge and insights coming from structured and unstructured data. Despite the growing interest in adopting LinkedIn for marketing purposes, a significant gap persists in terms of the benefits coming from the adoption of digital marketing within B2B firms and SMEs. To address this gap, this study aims to examine how a social network can support a SME’s internationalisation process in technology-intensive niche sectors. The study adopts an exploratory method based on a case study of an Apulian company operating in the field of aerospace, which provides services to vertical markets. The study employs the action research methodology, using structured interviews and direct observation for data collection, and an inductive and iterative approach for data analysis. Findings demonstrate that an effective strategy utilising LinkedIn can be a game-changer for high-tech SMEs. This strategy sees the implementation of a data-driven approach that relies on the analysis of data and knowledge from buyer personas to predict their expectations, which are crucial for identifying the ideal target audience. The proposed roadmap composed by several maturity steps to lead the company in the process of potential customer identification, lead generation till customer engagement, provides a useful guideline for company managers involved into a structured and standardised innovative digital marketing strategy. Indeed, by integrating the various digital tools and strategic communication on LinkedIn, SMEs have the opportunity to create a data-driven marketing strategy that can lead them to internationalisation and finally to company growth.
{"title":"How LinkedIn can boost SMEs’ Digital Marketing Strategies on International Markets: A Case Study of an Apulian Tech-Intensive company","authors":"Claudia Spilotro, Giustina Secundo, Pasquale Del Vecchio, Vincenzo Barbieri","doi":"10.34190/eckm.24.2.1457","DOIUrl":"https://doi.org/10.34190/eckm.24.2.1457","url":null,"abstract":"The use of digital marketing tools, especially social media, could support small and medium-sized enterprises (SMEs) achieving a sustainable competitive advantage. Business-to-business (B2B) SMEs have discovered the potential of social media in identifying new business opportunities and building quality business contacts especially in international settings. LinkedIn, in particular, seems to be a valuable tool for lead generation and networking, thanks to knowledge and insights coming from structured and unstructured data. Despite the growing interest in adopting LinkedIn for marketing purposes, a significant gap persists in terms of the benefits coming from the adoption of digital marketing within B2B firms and SMEs. To address this gap, this study aims to examine how a social network can support a SME’s internationalisation process in technology-intensive niche sectors. The study adopts an exploratory method based on a case study of an Apulian company operating in the field of aerospace, which provides services to vertical markets. The study employs the action research methodology, using structured interviews and direct observation for data collection, and an inductive and iterative approach for data analysis. Findings demonstrate that an effective strategy utilising LinkedIn can be a game-changer for high-tech SMEs. This strategy sees the implementation of a data-driven approach that relies on the analysis of data and knowledge from buyer personas to predict their expectations, which are crucial for identifying the ideal target audience. The proposed roadmap composed by several maturity steps to lead the company in the process of potential customer identification, lead generation till customer engagement, provides a useful guideline for company managers involved into a structured and standardised innovative digital marketing strategy. Indeed, by integrating the various digital tools and strategic communication on LinkedIn, SMEs have the opportunity to create a data-driven marketing strategy that can lead them to internationalisation and finally to company growth.","PeriodicalId":107011,"journal":{"name":"European Conference on Knowledge Management","volume":"79 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-09-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122147588","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Employee well-being is an essential component of any organisation organisation. Conscious companies make every effort to create a healthy work environment. The well-being of employees and their overall emotional, physical and economic health is affected by various internal and external factors. When employees feel well, they tend to perform better. Therefore, the impact of employee well-being on the organisation is a fact and has been proven in many studies. People with a high level of well-being have greater self-confidence and self-esteem, which means that they are not afraid to look for new solutions and innovations. They are also generally more committed to their work and more dedicated to the organisationorganizational goals (Kim, 2021). Finally, they are more productive, which affects the whole performance of the company. Despite the high importance of employee well-being for the success of organisations organisations, little is known about how this well-being might influence human knowledge risks appearing in organisations. The article aims to present the potential link between employee well-being and human knowledge risks. The paper presents theoretical insights related to employee well-being, as well as human knowledge risks. organisations and organisations.This study has allowed us to identify the potential link between employee well-being and human knowledge risks, which brings several implications for organisations and organisations. showsThe ability to create conditions by managers to increase the well-being of their employees might be useful, in the trial of minimising human knowledge risks in organisations. The study is of theoretical character, and thus its findings should be further examined in practise research studies. The study provides useful information for managers and owners of organisations in need of dealing with various human knowledge risks threatening their organizations. The paper is enriched with a number of sample solutions that they may apply to increase the well-being of their employees and, therefore, mitigate those risks. The paper lays the ground for a better understanding of human knowledge risks and its relationship with employee well-being. As such, the paper offers food for thought for researchers dealing with the topic of human knowledge risks and human resource management, in general.
{"title":"Employee Well-being and its Potential Link with Human Knowledge Risks","authors":"Malgorzata Zieba, Martyna Gonsiorowska","doi":"10.34190/eckm.24.1.1578","DOIUrl":"https://doi.org/10.34190/eckm.24.1.1578","url":null,"abstract":"Employee well-being is an essential component of any organisation organisation. Conscious companies make every effort to create a healthy work environment. The well-being of employees and their overall emotional, physical and economic health is affected by various internal and external factors. When employees feel well, they tend to perform better. Therefore, the impact of employee well-being on the organisation is a fact and has been proven in many studies. People with a high level of well-being have greater self-confidence and self-esteem, which means that they are not afraid to look for new solutions and innovations. They are also generally more committed to their work and more dedicated to the organisationorganizational goals (Kim, 2021). Finally, they are more productive, which affects the whole performance of the company. Despite the high importance of employee well-being for the success of organisations organisations, little is known about how this well-being might influence human knowledge risks appearing in organisations. The article aims to present the potential link between employee well-being and human knowledge risks. The paper presents theoretical insights related to employee well-being, as well as human knowledge risks. organisations and organisations.This study has allowed us to identify the potential link between employee well-being and human knowledge risks, which brings several implications for organisations and organisations. showsThe ability to create conditions by managers to increase the well-being of their employees might be useful, in the trial of minimising human knowledge risks in organisations. The study is of theoretical character, and thus its findings should be further examined in practise research studies. The study provides useful information for managers and owners of organisations in need of dealing with various human knowledge risks threatening their organizations. The paper is enriched with a number of sample solutions that they may apply to increase the well-being of their employees and, therefore, mitigate those risks. The paper lays the ground for a better understanding of human knowledge risks and its relationship with employee well-being. As such, the paper offers food for thought for researchers dealing with the topic of human knowledge risks and human resource management, in general.","PeriodicalId":107011,"journal":{"name":"European Conference on Knowledge Management","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-09-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116919558","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Knowledge management (KM) in an organization has always been an important element of creating its value and ensuring its development. Economic entities and market organizations that strive to ensure a competitive advantage must care for the best use of their knowledge, both explicit and tacit. Tacit knowledge may constitute up to 80% of all knowledge accumulated in an organization, but its nature is much less accessible to codification. The aim of the conducted research is to present a conceptual model of product development for the disabled, which assumes the functioning of the value network (VN) based on information technologies (IT). These people are the best source of knowledge necessary to formulate the framework defining the parameters of the developed product. The presented model considers the specific requirements of a given social group, which is characterized by a large dispersion and diverse needs. This is the biggest obstacle to extracting the knowledge necessary in the design and testing process. The article is an introduction to the discussion on the acquisition of tacit knowledge for personalization and adaptation of products to the needs of a given social group. The research into the conceptual model is the initial stage of research work that focuses on the analysis of literature and the creation of the concept of tacit knowledge management in the product development model based on the value network. The management of dispersed tacit knowledge is to systematize specific information in the field of product adaptation to the needs of the disabled. The concept of using tacit knowledge is always a challenge in the organization's knowledge management. The disabled often face difficulties in everyday life. Especially in the current situation in Ukraine, where military operations lead to an increase in the number of injured people for whom later adaptation in society will require appropriate knowledge and resources managed within the value network.
{"title":"Conceptual model of the product development process using the tacit knowledge of disables","authors":"Robert Sałek","doi":"10.34190/eckm.24.2.1683","DOIUrl":"https://doi.org/10.34190/eckm.24.2.1683","url":null,"abstract":"Knowledge management (KM) in an organization has always been an important element of creating its value and ensuring its development. Economic entities and market organizations that strive to ensure a competitive advantage must care for the best use of their knowledge, both explicit and tacit. Tacit knowledge may constitute up to 80% of all knowledge accumulated in an organization, but its nature is much less accessible to codification. The aim of the conducted research is to present a conceptual model of product development for the disabled, which assumes the functioning of the value network (VN) based on information technologies (IT). These people are the best source of knowledge necessary to formulate the framework defining the parameters of the developed product. The presented model considers the specific requirements of a given social group, which is characterized by a large dispersion and diverse needs. This is the biggest obstacle to extracting the knowledge necessary in the design and testing process. The article is an introduction to the discussion on the acquisition of tacit knowledge for personalization and adaptation of products to the needs of a given social group. The research into the conceptual model is the initial stage of research work that focuses on the analysis of literature and the creation of the concept of tacit knowledge management in the product development model based on the value network. The management of dispersed tacit knowledge is to systematize specific information in the field of product adaptation to the needs of the disabled. The concept of using tacit knowledge is always a challenge in the organization's knowledge management. The disabled often face difficulties in everyday life. Especially in the current situation in Ukraine, where military operations lead to an increase in the number of injured people for whom later adaptation in society will require appropriate knowledge and resources managed within the value network.","PeriodicalId":107011,"journal":{"name":"European Conference on Knowledge Management","volume":"9 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-09-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123521649","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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