Feranianty Harpina, D. Wahyono, Edi Prasetyo Nugroho
The overall good service system is by patient satisfaction-oriented system, besides the hospital facility aspects, the role of doctors, paramedical and non medical is very important as they will determine the perception of performance and perceived performance of the services provided patients. Asking a good service needs motivation supported by awareness on the importance of excellent service. The study was done in order to see the level of employee knowledge about the excellent service, looking at the relationship of employee knowledge level for the excellent service with the awareness level for excellent level, and to see how the influence of awareness of excellent service to the employee working motivation in Supiori Local Public Hospital. The subjects for this research consists of 37 permanent employee of Supiori Local Public Hospital, then analized using visual binning of SPSS 17 for windows program to see the employee knowledge level on the excellent service, the method of correlation analysis to see the correlation of employees knowledge level for the excellent service, and regression analysis method to see how the influence of awareness for excellent service by the employee to the Supiori Local Public Hospital using SPSS 17 for windows. The results showed that the respondents’ knowledge level classified as good one are 59.5% and 40.5% were considered not good. Knowledge of excellent service with awareness level for excellent service correlate with r-count of 0.692. The awareness effect of the excellent service to the working motivation by the employees in Supiori Local Public Hospital is 12.7% with the regression equation Y = 12.943 + 0.324 X. Keywords : Excellent service, work motivation
整体良好的服务体系是以患者满意度为导向的体系，除了医院设施方面，医生、辅助医疗人员和非医疗人员的作用非常重要，因为他们将决定患者对所提供服务的绩效和感知绩效。要求良好的服务需要动机，并意识到优质服务的重要性。本研究旨在了解苏必里地方公立医院员工对优质服务的知识水平，了解员工对优质服务的知识水平与对优质服务的认知水平之间的关系，了解优质服务意识对员工工作动机的影响。本研究的研究对象为苏比奥里地方公立医院的37名常住员工，采用SPSS 17 for windows程序进行可视化分组分析，查看员工对优质服务的知识水平，采用相关分析法查看员工对优质服务的知识水平的相关性。运用SPSS 17软件进行回归分析，了解员工的优质服务意识对苏皮欧里地方公立医院的影响。结果显示，59.5%的受访者认为知识水平良好，40.5%的受访者认为知识水平不佳。对优质服务的了解程度与对优质服务的认知程度相关，r-count为0.692。苏必里地方公立医院员工对优质服务对工作动机的认知效应为12.7%，回归方程Y = 12.943 + 0.324 x。关键词:优质服务，工作动机
{"title":"THE INFLUENCE OF EXCELLENT SERVICESAWARENESS TOWARD EMPLOYEE’S MOTIVATION IN SUPIORI LOCAL PUBLIC HOSPITAL","authors":"Feranianty Harpina, D. Wahyono, Edi Prasetyo Nugroho","doi":"10.22146/JMPF.64","DOIUrl":"https://doi.org/10.22146/JMPF.64","url":null,"abstract":"The overall good service system is by patient satisfaction-oriented system, besides the hospital facility aspects, the role of doctors, paramedical and non medical is very important as they will determine the perception of performance and perceived performance of the services provided patients. Asking a good service needs motivation supported by awareness on the importance of excellent service. The study was done in order to see the level of employee knowledge about the excellent service, looking at the relationship of employee knowledge level for the excellent service with the awareness level for excellent level, and to see how the influence of awareness of excellent service to the employee working motivation in Supiori Local Public Hospital. The subjects for this research consists of 37 permanent employee of Supiori Local Public Hospital, then analized using visual binning of SPSS 17 for windows program to see the employee knowledge level on the excellent service, the method of correlation analysis to see the correlation of employees knowledge level for the excellent service, and regression analysis method to see how the influence of awareness for excellent service by the employee to the Supiori Local Public Hospital using SPSS 17 for windows. The results showed that the respondents’ knowledge level classified as good one are 59.5% and 40.5% were considered not good. Knowledge of excellent service with awareness level for excellent service correlate with r-count of 0.692. The awareness effect of the excellent service to the working motivation by the employees in Supiori Local Public Hospital is 12.7% with the regression equation Y = 12.943 + 0.324 X. Keywords : Excellent service, work motivation","PeriodicalId":125871,"journal":{"name":"Journal of Management and Pharmacy Practice","volume":"30 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114246054","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Hypertension is a chronic disease, so patients with hypertension during his life always takes medication to control blood pressure. If blood pressure is not controlled it will result in a blood vessel complications, coronary heart disease, cardiac infarction, stroke and renal failure. The research has been conducted to determine the effect of a pharmacist counseling target blood pressure < 140/90 mmHg in hypertension patients non-diabetes mellitus and < 130/80 mmHg in hypertension patients with diabetes mellitus who was treated at the outpatients of Saras Husada Purworejo General Public Hospital. Retrieved 94 subjects of research, grouped randomly into intervention group (received counseling pharmacist) are 48 subjects and the control group (no counseling pharmacist) as many as 46 subjects. Data analysis using the Statistics Program for Social Science (SPSS). The results showed that a pharmacist counseling had a significant effect toward the achievement target of < 140/90 mmHg blood pressure on the non-diabetes mellitus hypertension patients (p = 0.000) and < 130/80 mm Hg on the hypertension patients with diabetes mellitus (p = 0.001). Key words : pharmacist counseling, non-diabetes mellitus hypertension, hypertension with diabetes mellitus, decreasing of blood pressure, and the achievement blood pressure target.
{"title":"THE EFFECT OF A PHARMACIST COUNSELING TOWARD THE ACHIEVEMENT OF THERAPY TARGET ON HYPERTENSION OUTPATIENTS OF RSUD SARAS HUSADA PURWOREJO","authors":"Wasilin Wasilin, Z. Ikawati","doi":"10.22146/JMPF.42","DOIUrl":"https://doi.org/10.22146/JMPF.42","url":null,"abstract":"Hypertension is a chronic disease, so patients with hypertension during his life always takes medication to control blood pressure. If blood pressure is not controlled it will result in a blood vessel complications, coronary heart disease, cardiac infarction, stroke and renal failure. The research has been conducted to determine the effect of a pharmacist counseling target blood pressure < 140/90 mmHg in hypertension patients non-diabetes mellitus and < 130/80 mmHg in hypertension patients with diabetes mellitus who was treated at the outpatients of Saras Husada Purworejo General Public Hospital. Retrieved 94 subjects of research, grouped randomly into intervention group (received counseling pharmacist) are 48 subjects and the control group (no counseling pharmacist) as many as 46 subjects. Data analysis using the Statistics Program for Social Science (SPSS). The results showed that a pharmacist counseling had a significant effect toward the achievement target of < 140/90 mmHg blood pressure on the non-diabetes mellitus hypertension patients (p = 0.000) and < 130/80 mm Hg on the hypertension patients with diabetes mellitus (p = 0.001). Key words : pharmacist counseling, non-diabetes mellitus hypertension, hypertension with diabetes mellitus, decreasing of blood pressure, and the achievement blood pressure target.","PeriodicalId":125871,"journal":{"name":"Journal of Management and Pharmacy Practice","volume":"24 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132118309","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The causes of brand switching are dissatisfaction, the desire of variety and the influence of promotion. This type of research was associative study to analize link between customer dissatisfaction, need to find variations and the influence of promotion on brand Hand&Body Lotion, that causing the brand Switching Hand&Body Lotion. Location of research conducted at the Faculty of Pharmacy UGM, with sample Strata 1 (S1) student, Pharmacist and Master (S2) as many as 200 people. Determination techniques in non-probability sample used was purposive sampling or sampling based on the criteria, the student of Faculty of Pharmacy who using Hand & Body Lotion for 6 months. Data retrieval method used was a questionnaire. The analytical method used was multiple regression method. The result obtained was Y = -1,551 + 0,182X1 + 0,189X2 + 0,215X3 where Y was the displacement of the brand, X1 was the dissatisfaction of consumers, X2 was the need to find variation and X3 the influence of variations in the promotion. Equation can be interpreted that consumer dissatisfaction , needs to find the variety of products and promotional products significantly influenced the decision on Brand Switching Hand & Body Lotion (p <0.05). Promotion variables had the most impact on brand switching by consumers decision between the other independent variables under study that was equal to 0.215. The desire for a variation variable had a constanta 0,189 and 0,82 for advertisment variable. Keyword : Brand switching, dissatisfaction, variation, promotion
{"title":"BRAND SWITCHING ANALYSIS IN HAND & BODY LOTION FOR WOMEN CONSUMERS : A CASE STUDY IN STUDENT OF FACULTY PHARMACY UGM","authors":"Tia Aningtyas, S. Sampurno, D. Wahyono","doi":"10.22146/JMPF.56","DOIUrl":"https://doi.org/10.22146/JMPF.56","url":null,"abstract":"The causes of brand switching are dissatisfaction, the desire of variety and the influence of promotion. This type of research was associative study to analize link between customer dissatisfaction, need to find variations and the influence of promotion on brand Hand&Body Lotion, that causing the brand Switching Hand&Body Lotion. Location of research conducted at the Faculty of Pharmacy UGM, with sample Strata 1 (S1) student, Pharmacist and Master (S2) as many as 200 people. Determination techniques in non-probability sample used was purposive sampling or sampling based on the criteria, the student of Faculty of Pharmacy who using Hand & Body Lotion for 6 months. Data retrieval method used was a questionnaire. The analytical method used was multiple regression method. The result obtained was Y = -1,551 + 0,182X1 + 0,189X2 + 0,215X3 where Y was the displacement of the brand, X1 was the dissatisfaction of consumers, X2 was the need to find variation and X3 the influence of variations in the promotion. Equation can be interpreted that consumer dissatisfaction , needs to find the variety of products and promotional products significantly influenced the decision on Brand Switching Hand & Body Lotion (p <0.05). Promotion variables had the most impact on brand switching by consumers decision between the other independent variables under study that was equal to 0.215. The desire for a variation variable had a constanta 0,189 and 0,82 for advertisment variable. Keyword : Brand switching, dissatisfaction, variation, promotion","PeriodicalId":125871,"journal":{"name":"Journal of Management and Pharmacy Practice","volume":"27 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116641317","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Stroke adalah penyakit gangguan otak yang dapat mengakibatkan kematian dan kecacatan dengan biaya perawatan yang besar. Studi Cost of Illness (COI) bertujuan untuk mengukur beban ekonomi suatu penyakit. Penelitian dimaksudkan untuk melihat gambaran total biaya penyakit stroke, mengetahui perbedaan biaya riil pasien stroke rawat jalan dan rawat inap ditinjau dari faktor usia, jenis kelamin, kelas perawatan, lama perawatan, jumlah komorbid, cara bayar dan tipe stroke. Jenis penelitian adalah penelitian analitik dengan rancangan cross sectional berdasarkan perspektif rumah sakit. Pengambilan data dilakukan secara retrospektif melalui catatan medik pasien, bagian penjaminan, dan dari bagian Unit Teknologi Informatika di RSUP Dr. Sardjito Yogyakarta selama periode bulan Januari sampai Juni 2014. Variabel bebas meliputi usia, jenis kelamin, kelas perawatan, lama perawatan, jumlah komorbid, cara bayar dan tipe stroke meliputi stroke iskemik dan hemoragi, sedangkan variabel terikat adalah biaya riil pasien stroke rawat jalan dan rawat inap. Analisis data menggunakan analisis statistik deskriptif, Mann Whitney, dan Kruskal Wallis. Hasil penelitian menunjukkan bahwa total biaya penyakit stroke untuk 606 pasien adalah sebesar Rp. 5.867.281.315,97. Biaya rawat jalan menunjukkan berbeda signifikan ditinjau dari faktor usia, jenis kelamin dan cara bayar untuk stroke iskemik, sedangkan untuk stroke hemoragi menunjukkan beda signifikan ditinjau dari faktor jenis kelamin dan cara bayar. Biaya rawat inap menunjukkan beda signifikan ditinjau dari faktor usia, kelas perawatan, lama perawatan dan jumlah komorbid untuk stroke iskemik, sedangkan untuk stroke hemoragi menunjukkan beda signifikan ditinjau dari kelas perawatan, lama perawatan dan jumlah komorbid. Tipe stroke memberikan hasil perbedaan signifikan pada biaya stroke rawat jalan.
{"title":"COST OF ILLNESS PASIEN STROKE","authors":"S. Purbaningsih, D. Wahyono, Endang Suparniati","doi":"10.22146/JMPF.134","DOIUrl":"https://doi.org/10.22146/JMPF.134","url":null,"abstract":"Stroke adalah penyakit gangguan otak yang dapat mengakibatkan kematian dan kecacatan dengan biaya perawatan yang besar. Studi Cost of Illness (COI) bertujuan untuk mengukur beban ekonomi suatu penyakit. Penelitian dimaksudkan untuk melihat gambaran total biaya penyakit stroke, mengetahui perbedaan biaya riil pasien stroke rawat jalan dan rawat inap ditinjau dari faktor usia, jenis kelamin, kelas perawatan, lama perawatan, jumlah komorbid, cara bayar dan tipe stroke. Jenis penelitian adalah penelitian analitik dengan rancangan cross sectional berdasarkan perspektif rumah sakit. Pengambilan data dilakukan secara retrospektif melalui catatan medik pasien, bagian penjaminan, dan dari bagian Unit Teknologi Informatika di RSUP Dr. Sardjito Yogyakarta selama periode bulan Januari sampai Juni 2014. Variabel bebas meliputi usia, jenis kelamin, kelas perawatan, lama perawatan, jumlah komorbid, cara bayar dan tipe stroke meliputi stroke iskemik dan hemoragi, sedangkan variabel terikat adalah biaya riil pasien stroke rawat jalan dan rawat inap. Analisis data menggunakan analisis statistik deskriptif, Mann Whitney, dan Kruskal Wallis. Hasil penelitian menunjukkan bahwa total biaya penyakit stroke untuk 606 pasien adalah sebesar Rp. 5.867.281.315,97. Biaya rawat jalan menunjukkan berbeda signifikan ditinjau dari faktor usia, jenis kelamin dan cara bayar untuk stroke iskemik, sedangkan untuk stroke hemoragi menunjukkan beda signifikan ditinjau dari faktor jenis kelamin dan cara bayar. Biaya rawat inap menunjukkan beda signifikan ditinjau dari faktor usia, kelas perawatan, lama perawatan dan jumlah komorbid untuk stroke iskemik, sedangkan untuk stroke hemoragi menunjukkan beda signifikan ditinjau dari kelas perawatan, lama perawatan dan jumlah komorbid. Tipe stroke memberikan hasil perbedaan signifikan pada biaya stroke rawat jalan.","PeriodicalId":125871,"journal":{"name":"Journal of Management and Pharmacy Practice","volume":"26 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125212532","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
There are some factors that influence human resources management, they are the employee’s attribution, working motivation, and organizational commitment. The purpose of this research is to determine the influence of the employee’s attribution toward human resources management policies to employee’s motivation and organizational commitment in PKU Muhammadiyah Yogyakarta Hospital. This research used questionnaire to 51 employees as subjects and had been working at least 1 year in PKU Muhammadiyah Yogyakarta Hospital. The questionnaires that used in this research consists of questionnaire for employee’s attribution toward human resources management policies, working motivation questionnaire, and organizational commitment questionnaire. To test validity and realibility used 25 respondents, then analyzed with regression analysis to determine the influence of the employee’s attribution toward human resources management policies to working motivation and organizational commitment used SPSS 17 for windows program for analyzing data. The results showed that employee’s attribution toward human resources management policies has positive influence 94,9 % to motivation employees with regression equation Y = 6,425 + 0,967X, employee’s attribution toward human resources management policies has positive influence to organizational commitment 92,6% with regression equation Y=10,133 + 0,735X, and working motivation correlates positively with organizational commitment with r 0,980. Keywords : Employee’s attributions, working motivation, organizational commitment
影响人力资源管理的因素有员工归因、工作动机和组织承诺。本研究旨在探讨北京大学穆罕默迪亚日惹医院员工对人力资源管理政策的归因对员工动机和组织承诺的影响。本研究采用问卷调查的方式，以51名在日惹大学穆罕默迪亚医院工作一年以上的员工为研究对象。本研究使用的问卷包括员工对人力资源管理政策归因问卷、工作动机问卷和组织承诺问卷。为了检验效度和信度，使用25名受访者，然后用回归分析来确定员工对人力资源管理政策的归因对工作动机和组织承诺的影响，使用SPSS 17 for windows程序进行数据分析。结果表明:员工对人力资源管理政策的归因对员工激励的正向影响为94,9%，回归方程为Y= 6,425 + 0,967X;员工对人力资源管理政策的归因对组织承诺的正向影响为92,6%，回归方程为Y=10,133 + 0,735X;工作动机与组织承诺的正向影响为r 0,980。关键词:员工归因，工作动机，组织承诺
{"title":"THE INFLUENCE OF THE EMPLOYEE’S ATTRIBUTION TOWARDS HUMAN RESOURCES MANAGEMENT POLICIES TO EMPLOYEE’S MOTIVATION AND ORGANIZATIONAL COMMITMENT IN PKU MUHAMMADIYAH YOGYAKARTA HOSPITAL","authors":"Hening Pratiwi, D. Wahyono, Edi Prasetyo Nugroho","doi":"10.22146/JMPF.63","DOIUrl":"https://doi.org/10.22146/JMPF.63","url":null,"abstract":"There are some factors that influence human resources management, they are the employee’s attribution, working motivation, and organizational commitment. The purpose of this research is to determine the influence of the employee’s attribution toward human resources management policies to employee’s motivation and organizational commitment in PKU Muhammadiyah Yogyakarta Hospital. This research used questionnaire to 51 employees as subjects and had been working at least 1 year in PKU Muhammadiyah Yogyakarta Hospital. The questionnaires that used in this research consists of questionnaire for employee’s attribution toward human resources management policies, working motivation questionnaire, and organizational commitment questionnaire. To test validity and realibility used 25 respondents, then analyzed with regression analysis to determine the influence of the employee’s attribution toward human resources management policies to working motivation and organizational commitment used SPSS 17 for windows program for analyzing data. The results showed that employee’s attribution toward human resources management policies has positive influence 94,9 % to motivation employees with regression equation Y = 6,425 + 0,967X, employee’s attribution toward human resources management policies has positive influence to organizational commitment 92,6% with regression equation Y=10,133 + 0,735X, and working motivation correlates positively with organizational commitment with r 0,980. Keywords : Employee’s attributions, working motivation, organizational commitment","PeriodicalId":125871,"journal":{"name":"Journal of Management and Pharmacy Practice","volume":"28 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125050080","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Cahyani Hijriafitri, Marchaban Marchaban, S. Sumarni
ISO 9001:2000 is a standard quality management system that focus on processes and customers, since Februari2008 ISO 9001:2000 have been applied in RSU PKU Muhammadiyah Bantul. The aims of this study are to analyzethe increasing level of internal customer satisfaction before and after ISO 9001:2000 and also to measure the patient’ssatisfaction level to find out whether the patients feel satisfied with the service given by inpatient installation afterapplying ISO 9001:2000. The study was done by using analytic cross-sectional method. Data were collected using total sampling method as many as 377 internal customer for internal customer satisfaction questionnaire, while questionnaire of patient’ssatisfaction level used purposive sampling method as many as 69 respondent. As the result, there was an increasing of internal customer satisfaction proved by the difference of averagebetween before implementing ISO as much as 52,48 and about 72,68 after implementing ISO. There is also showedthat found gap between service quality with patient satisfaction and the sequence of gap is responsiveness that isfollowed reliability, empathy, assurance, and tangibles dimension. Keyword : ISO 9001:2000, internal customer satisfaction, importance - performance analysis, ServQual
ISO 9001:2000是一个专注于过程和客户的标准质量管理体系，自2008年2月以来，ISO 9001:2000已在RSU PKU Muhammadiyah Bantul应用。本研究的目的在于分析在实施iso9001:2000前后，住院病人的内部满意度的提升程度，并测量病人的满意度，以了解病人在实施iso9001:2000后，是否对住院病人的服务感到满意。采用分析截面法进行研究。内部顾客满意度问卷采用总抽样法，共收集了377名内部顾客的数据，患者满意度问卷采用目的抽样法，共收集了69名被调查者的数据。结果，实施ISO前的平均差值高达52.48，实施ISO后的平均差值约为72,68，证明内部顾客满意度有所提高。研究还发现，服务质量与患者满意度之间存在差距，差距的顺序为响应性，其次是可靠性、共情性、保证性和有形维度。关键词:iso9001:2000，内部客户满意度，重要性绩效分析，ServQual
{"title":"ANALYSIS OF COSTUMER PERCEPTION ABOUT IMPLEMENTATION OF ISO 9001 : 2000 AT PKU MUHAMMADIYAH HOSPITAL, BANTUL","authors":"Cahyani Hijriafitri, Marchaban Marchaban, S. Sumarni","doi":"10.22146/JMPF.34","DOIUrl":"https://doi.org/10.22146/JMPF.34","url":null,"abstract":"ISO 9001:2000 is a standard quality management system that focus on processes and customers, since Februari2008 ISO 9001:2000 have been applied in RSU PKU Muhammadiyah Bantul. The aims of this study are to analyzethe increasing level of internal customer satisfaction before and after ISO 9001:2000 and also to measure the patient’ssatisfaction level to find out whether the patients feel satisfied with the service given by inpatient installation afterapplying ISO 9001:2000. The study was done by using analytic cross-sectional method. Data were collected using total sampling method as many as 377 internal customer for internal customer satisfaction questionnaire, while questionnaire of patient’ssatisfaction level used purposive sampling method as many as 69 respondent. As the result, there was an increasing of internal customer satisfaction proved by the difference of averagebetween before implementing ISO as much as 52,48 and about 72,68 after implementing ISO. There is also showedthat found gap between service quality with patient satisfaction and the sequence of gap is responsiveness that isfollowed reliability, empathy, assurance, and tangibles dimension. Keyword : ISO 9001:2000, internal customer satisfaction, importance - performance analysis, ServQual","PeriodicalId":125871,"journal":{"name":"Journal of Management and Pharmacy Practice","volume":"35 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129939792","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Type 2 Diabetes Mellitus is a chronic disease which can’t be healed totally. Therefore type 2 DM will affect the Health Related Quality of Life (HRQOL). The purpose of this study was to determinate the QOL of type 2 DM patients based on patient’s characteristics, drug groups, and therapy pattern (single versus combination therapy). This study was conducted in RSUP Dr. Sardjito Yogyakarta. This study is an analytical research with cross sectional design. Data collection was done by interview and review of patient’s medical records. Research’s subjects are ambulatory patient with type 2 DM who are threated with oral antidiabetic(s) and willing to fill the questionnaire. Total 227 total patients were included in this study. Quality of life was measured by Diabetes Quality of Life Clinical Trial Questionnaire (DQLCTQ). The analysis showed that gender, age, duration of DM, educational level, marital status and occupation affect the QOL. Patient taking metformin had 67.9 score, 67.7 for patient with acarbose therapy and patient taking sulfonylurea 67.6 score. Those differences were not significant (ANOVA test, p = 0.298). Patients taking single antidiabetic agent had 70.6, whereas those taking combination therapy had 67.6 score. Independent sample t‐test showed that those score have significant difference (p = 0.002). Linear regression analysis with enter method showed that QOL’s difference between single and combination therapy groups did affected by patient’s characteristics (p=0.049). Keywords : type 2 DM, ADO therapy, quality of life, DQLCTQ
2型糖尿病是一种不能完全治愈的慢性疾病。因此，2型糖尿病会影响健康相关生活质量(HRQOL)。本研究的目的是根据患者的特点、药物组和治疗模式(单药与联合治疗)来确定2型糖尿病患者的生活质量。这项研究是在RSUP Dr. Sardjito Yogyakarta进行的。本研究采用横断面设计进行分析研究。数据收集是通过访谈和审查患者的医疗记录完成的。研究对象是有口服降糖药威胁的2型糖尿病患者，他们愿意填写问卷。本研究共纳入227例患者。采用糖尿病生活质量临床试验问卷(DQLCTQ)测量生活质量。分析发现，性别、年龄、糖尿病病程、文化程度、婚姻状况、职业等因素影响生活质量。二甲双胍组为67.9分，阿卡波糖组为67.7分，磺脲类为67.6分。差异无统计学意义(方差分析，p = 0.298)。单用降糖药组得分为70.6分，联合用药组得分为67.6分。独立样本t检验显示，这些评分有显著性差异(p = 0.002)。采用进入法进行线性回归分析，发现单、联合治疗组的生活质量差异受患者特征影响(p=0.049)。关键词:2型糖尿病，ADO治疗，生活质量，DQLCTQ
{"title":"EVALUATION QUALITY OF LIFE OF TYPE 2 DIABETIC PATIENTS WITH ORAL ANTIDIABETIC THERAPY AT AMBULATORY CLINIC IN RSUP DR. SARDJITO","authors":"Rafika Mutia Sari, J. Thobari, T. Andayani","doi":"10.22146/JMPF.7","DOIUrl":"https://doi.org/10.22146/JMPF.7","url":null,"abstract":"Type 2 Diabetes Mellitus is a chronic disease which can’t be healed totally. Therefore type 2 DM will affect the Health Related Quality of Life (HRQOL). The purpose of this study was to determinate the QOL of type 2 DM patients based on patient’s characteristics, drug groups, and therapy pattern (single versus combination therapy). This study was conducted in RSUP Dr. Sardjito Yogyakarta. This study is an analytical research with cross sectional design. Data collection was done by interview and review of patient’s medical records. Research’s subjects are ambulatory patient with type 2 DM who are threated with oral antidiabetic(s) and willing to fill the questionnaire. Total 227 total patients were included in this study. Quality of life was measured by Diabetes Quality of Life Clinical Trial Questionnaire (DQLCTQ). The analysis showed that gender, age, duration of DM, educational level, marital status and occupation affect the QOL. Patient taking metformin had 67.9 score, 67.7 for patient with acarbose therapy and patient taking sulfonylurea 67.6 score. Those differences were not significant (ANOVA test, p = 0.298). Patients taking single antidiabetic agent had 70.6, whereas those taking combination therapy had 67.6 score. Independent sample t‐test showed that those score have significant difference (p = 0.002). Linear regression analysis with enter method showed that QOL’s difference between single and combination therapy groups did affected by patient’s characteristics (p=0.049). Keywords : type 2 DM, ADO therapy, quality of life, DQLCTQ","PeriodicalId":125871,"journal":{"name":"Journal of Management and Pharmacy Practice","volume":"33 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121542152","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The purpose of this research is to analysis the influence of perception about health product advertorial towardconsumer attitude. Advertorial is advertising looks like news as its editorial format. The purpose of advertising is toinfluence consumer buying behavior. Consumer attitude is one of predictor to determine consumer behavior.Method of this research is survey which GMU student that have read advertorial of healt product in newspaperas population. Method of sampling use purposive sampling. There are 3 variables in this research: perception of health product advertorial as independent variable while cognitive and affective response as dependent variables. All variables are measured using Likert scale. The primary data collected using questionnaires that given to 170respondents. Validity and reliability of research instrument were tested using Confirmatory Factor Analysis andAlpha Cronbach’s. All hypotheses tested by using Linear Regression. The finding of this research shown that perception of health product advertorial significantly influence cognitiveand affective of consumer response . The influence perception of health product advertorial toward cognitive responseof GMU student that read newpaper is 21,3% and the influence of health product advertorial toward affective responseof GMU student that read newspaper is 8,7%. Another factors estimated influencing attitude toward the advertorialare individual education, attitude toward the brand previously, dan level of individual involvement. Keyword : Advertorial, attitude, perception, student of Gadjah Mada University
{"title":"THE INFLUENCE OF PERCEPTION ABOUT PRODUCT ADVERTORIAL IN NEWSPAPER TOWARD CONSUMER ATTITUDE","authors":"R. Melati, Basu Swastha Dharmmestha","doi":"10.22146/JMPF.39","DOIUrl":"https://doi.org/10.22146/JMPF.39","url":null,"abstract":"The purpose of this research is to analysis the influence of perception about health product advertorial towardconsumer attitude. Advertorial is advertising looks like news as its editorial format. The purpose of advertising is toinfluence consumer buying behavior. Consumer attitude is one of predictor to determine consumer behavior.Method of this research is survey which GMU student that have read advertorial of healt product in newspaperas population. Method of sampling use purposive sampling. There are 3 variables in this research: perception of health product advertorial as independent variable while cognitive and affective response as dependent variables. All variables are measured using Likert scale. The primary data collected using questionnaires that given to 170respondents. Validity and reliability of research instrument were tested using Confirmatory Factor Analysis andAlpha Cronbach’s. All hypotheses tested by using Linear Regression. The finding of this research shown that perception of health product advertorial significantly influence cognitiveand affective of consumer response . The influence perception of health product advertorial toward cognitive responseof GMU student that read newpaper is 21,3% and the influence of health product advertorial toward affective responseof GMU student that read newspaper is 8,7%. Another factors estimated influencing attitude toward the advertorialare individual education, attitude toward the brand previously, dan level of individual involvement. Keyword : Advertorial, attitude, perception, student of Gadjah Mada University","PeriodicalId":125871,"journal":{"name":"Journal of Management and Pharmacy Practice","volume":"69 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114272249","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The prevalence of epilepsy in the world reachs 5-20 per 1000 population. In Indonesia, the prevalence of epilepsy is approximately at 0.5-1.2%. Antiepilepsy drug has an important role in the epilepsy treatment. This study was aimed to know the effectiveness and safety of monotherapy treatment compared to polytherapy in terms of seizure frequency, seizure-free duration, and adverse drug reaction. This study was the observational research. The data were collected prospectively using instruments i.e.: seizure diaries and APS (Adverse Drug Reaction Probability Scale). Subject of this study were epileptic patient with idiopathic generalized tonic clonic who receive either polytherapy or monotherapy in neurological clinic of Dr. Sardjito Hospital on May-June 2012 period, which fulfilled the inclusion criteria. The data from monotherapy and polytherapy group was analysed in term of seizure frequency, seizure-free duration and adverse drug reaction. Result showed that monotherapy treatment more effective in controlling seizure (reduce the frequency of seizure) compared to polytherapy (<0.05). Percentage of seizure free was 83% in monotherapy compared to 48% in polytherapy. The prevalence of adverse drug reaction was about 20% in monotherapy and 14% in polytherapy. Based on the interview, although monotherapy caused more adverse drug reaction than that in polytherapy, the drug adverse reaction in monotherapy was milder and did not annoy patient convenience. Keywords: Epilepsy, Idiopathic Generalised Tonic Clonic, Monotherapy, Polytherapy, Adverse Drug Reaction
{"title":"THE COMPARISON BETWEEN MONOTHERAPY AND POLYTHERAPY IN EPILEPSY IDIOPATHIC GENERALISED TONIC CLONIC","authors":"Ratna Wijayatri, Z. Ikawati, Abdul Ghofir","doi":"10.22146/JMPF.106","DOIUrl":"https://doi.org/10.22146/JMPF.106","url":null,"abstract":"The prevalence of epilepsy in the world reachs 5-20 per 1000 population. In Indonesia, the prevalence of epilepsy is approximately at 0.5-1.2%. Antiepilepsy drug has an important role in the epilepsy treatment. This study was aimed to know the effectiveness and safety of monotherapy treatment compared to polytherapy in terms of seizure frequency, seizure-free duration, and adverse drug reaction. This study was the observational research. The data were collected prospectively using instruments i.e.: seizure diaries and APS (Adverse Drug Reaction Probability Scale). Subject of this study were epileptic patient with idiopathic generalized tonic clonic who receive either polytherapy or monotherapy in neurological clinic of Dr. Sardjito Hospital on May-June 2012 period, which fulfilled the inclusion criteria. The data from monotherapy and polytherapy group was analysed in term of seizure frequency, seizure-free duration and adverse drug reaction. Result showed that monotherapy treatment more effective in controlling seizure (reduce the frequency of seizure) compared to polytherapy (<0.05). Percentage of seizure free was 83% in monotherapy compared to 48% in polytherapy. The prevalence of adverse drug reaction was about 20% in monotherapy and 14% in polytherapy. Based on the interview, although monotherapy caused more adverse drug reaction than that in polytherapy, the drug adverse reaction in monotherapy was milder and did not annoy patient convenience. Keywords: Epilepsy, Idiopathic Generalised Tonic Clonic, Monotherapy, Polytherapy, Adverse Drug Reaction","PeriodicalId":125871,"journal":{"name":"Journal of Management and Pharmacy Practice","volume":"6 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130983646","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pharmaceutical industry is strongly konwledge-based and research-intensive with knowledge product as the competitive advantages determinant.In the pharmaceutical industry, human capital is strategic assets as the main pilar of organizational competence in creating values to satisfy its customer’s need. Human capital is the key for competitiveness and the key for making innovations. In this contex, knowledge mastery is very crusial to pharmaceutical company. A company can have competitive advantage if they know how to extend, disseminate, and exploate knowledge internally and know how to protect it from being imitated by its competitors. For doing this, individual as well as collective learning in the company is needed in order to integrate different streams of various technologies, which at the same time strengthen its core competence.. Learning will also strengthen its absorbtive capacity, which in turn enables the company to absorb knowledge form external sources to be combined with internal capabilities have been possessed by the company. Within pharmaceutical industry, innovation capability, eitherin terms of innovation process or products, play signifikan important role in creating competitive advantage. Without innovation capability, a pharmaceutical company will be stagnant because it will not be able to respond the demands of hightly dynamic market. Learning capabilitycloselyrelates to innovation outcome. Orgaizatuional learning process has very strong relationship with organizational perfornmance. This research tested the strategic roles of human capital, learning and innovation capabilities to Indonesian pharmaceutical companies. This research was carried out through field study, while the data process and analysis was done with Structural Eqution Modeling (SEM) using Lisrel 8.7 program. This research found that pharmaceutical companies with veru strong human capital, and superior learning and innovation capacities had excellent organizational performance with sustainable competitiveness. These three variables were found to be critical determinants of competitive advantage of Indonesian pharmaceutical companies. Keywords : Human capital. Learning, innovation, competitive advantage and company performance
{"title":"THE STRATEGIC ROLES OF HUMAN CAPITAL, LEARNING AND INNOVATION CAPABILITIES TO INDONESIAN PHARMACEUTICAL COMPANY PERFORMANCE","authors":"S. Sampurno","doi":"10.22146/JMPF.18","DOIUrl":"https://doi.org/10.22146/JMPF.18","url":null,"abstract":"Pharmaceutical industry is strongly konwledge-based and research-intensive with knowledge product as the competitive advantages determinant.In the pharmaceutical industry, human capital is strategic assets as the main pilar of organizational competence in creating values to satisfy its customer’s need. Human capital is the key for competitiveness and the key for making innovations. In this contex, knowledge mastery is very crusial to pharmaceutical company. A company can have competitive advantage if they know how to extend, disseminate, and exploate knowledge internally and know how to protect it from being imitated by its competitors. For doing this, individual as well as collective learning in the company is needed in order to integrate different streams of various technologies, which at the same time strengthen its core competence.. Learning will also strengthen its absorbtive capacity, which in turn enables the company to absorb knowledge form external sources to be combined with internal capabilities have been possessed by the company. Within pharmaceutical industry, innovation capability, eitherin terms of innovation process or products, play signifikan important role in creating competitive advantage. Without innovation capability, a pharmaceutical company will be stagnant because it will not be able to respond the demands of hightly dynamic market. Learning capabilitycloselyrelates to innovation outcome. Orgaizatuional learning process has very strong relationship with organizational perfornmance. This research tested the strategic roles of human capital, learning and innovation capabilities to Indonesian pharmaceutical companies. This research was carried out through field study, while the data process and analysis was done with Structural Eqution Modeling (SEM) using Lisrel 8.7 program. This research found that pharmaceutical companies with veru strong human capital, and superior learning and innovation capacities had excellent organizational performance with sustainable competitiveness. These three variables were found to be critical determinants of competitive advantage of Indonesian pharmaceutical companies. Keywords : Human capital. Learning, innovation, competitive advantage and company performance","PeriodicalId":125871,"journal":{"name":"Journal of Management and Pharmacy Practice","volume":"34 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125367933","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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