Budaya dan komitmen organisasional memegang peranan penting di dalam organisasi, termasuk rumah sakit. Mengetahui budaya suatu organisasi menjadi keuntungan tersendiri. Penelitian ini berutujan untuk mengetahui gambaran budaya organisasi dan komitmen organisasi di unit struktural (Gedung Administrasi Pusat) RSUP Dr. Sardjito. Penelitian ini merupakan penelitian deskriptif. Pengumpulan data dilakukan dengan menggunakan kuesioner budaya organisasi dan komitmen organisasional. Validitas dan reliabilitas instrumen diuji dengan menggunakan analisis faktor dan perhitungan alfa Chronbach. Delapan puluh satu kuesioner yang diperoleh kemudian dilakukan penilaian dan dikelompokkan berdasarkan kategorisasi skor nilai. Semua komponen budaya organisasi unit struktural RSUP Dr. Sardjito termasuk dalam kategori tinggi, walaupun terdapat 2 indeks yang termasuk kategori sedang yaitu pengembangan kemampuan serta koordinasi-integrasi. Keadaan komitmen organisasionalnya pun baik, karena semua komponen komitmen organisasional berada pada kategori tinggi. Kata kunci: budaya, komitmen, organisasi
{"title":"GAMBARAN BUDAYA ORGANISASI DAN KOMITMEN ORGANISASIONAL DI UNIT STRUKTURAL RUMAH SAKIT","authors":"Hardika Aditama, E. Nugroho, S. Satibi","doi":"10.22146/JMPF.187","DOIUrl":"https://doi.org/10.22146/JMPF.187","url":null,"abstract":"Budaya dan komitmen organisasional memegang peranan penting di dalam organisasi, termasuk rumah sakit. Mengetahui budaya suatu organisasi menjadi keuntungan tersendiri. Penelitian ini berutujan untuk mengetahui gambaran budaya organisasi dan komitmen organisasi di unit struktural (Gedung Administrasi Pusat) RSUP Dr. Sardjito. Penelitian ini merupakan penelitian deskriptif. Pengumpulan data dilakukan dengan menggunakan kuesioner budaya organisasi dan komitmen organisasional. Validitas dan reliabilitas instrumen diuji dengan menggunakan analisis faktor dan perhitungan alfa Chronbach. Delapan puluh satu kuesioner yang diperoleh kemudian dilakukan penilaian dan dikelompokkan berdasarkan kategorisasi skor nilai. Semua komponen budaya organisasi unit struktural RSUP Dr. Sardjito termasuk dalam kategori tinggi, walaupun terdapat 2 indeks yang termasuk kategori sedang yaitu pengembangan kemampuan serta koordinasi-integrasi. Keadaan komitmen organisasionalnya pun baik, karena semua komponen komitmen organisasional berada pada kategori tinggi. Kata kunci: budaya, komitmen, organisasi","PeriodicalId":125871,"journal":{"name":"Journal of Management and Pharmacy Practice","volume":"13 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2013-05-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130857627","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Bekti Meilani Nurcahya, T. Andayani, Fita Rahmawati
Apoteker farmasi klinik memiliki peran untuk mengidentifikasi, mencegah, dan mengatasi drug related problems (DRPs). Identifikasi dan penyelesaian DRPs dengan tepat dapat menjamin efektifitas, keamanan dan efisiensi penggunaan obat. Penelitian ini dilakukan untuk mengidentifikasi DRPs dan mengetahui faktor risiko terjadinya DRPs. Penelitian ini merupakan penelitian observasional analitik dengan rancangan cross sectional, dilakukan di RSUD Kabupaten Sleman dan RS PKU Muhammadiyah Yogyakarta pada bulan Oktober sampai Desember 2014. Penelitian diawali dengan mengidentifikasi jenis dan angka kejadian DRPs pada peresepan pasien rawat jalan dengan penyakit kronis di kedua Rumah Sakit. Selanjutnya dianalisis faktor–faktor yang mempengaruhi kejadian DRPs meliputi usia, jenis kelamin, jumlah diagnosis, jenis diagnosis, jumlah obat, dan penulis resep. Jenis, angka kejadian DRPs dan data demografi pasien ditampilkan dengan statitistik deskriptif. Hubungan faktor risiko dengan kejadian DRPs dianalisa dengan analisa bivariat menggunakan Chi- Square test atau Fisher’s exact test. Dari 185 pasien rawat jalan, 123 pasien (66,49%) mengalami kejadian DRPs dengan total kejadian adalah 192. Jenis kejadian DRPs berturut- turut dari yang paling banyak adalah interaksi obat (36, 98 %), kepatuhan ( 29,69%), obat tidak tepat (8,33 %), dosis terlalu rendah (7,81 %), terapi obat yang tidak perlu (7,29 %), efek samping obat (6,25%), dan membutuhkan terapi obat tambahan (3,65 %). Faktor - faktor yang terbukti berpengaruh terhadap kejadian DRPs adalah polifarmasi (peresepan 5 macam obat atau lebih) , adanya komorbid (diagnosis lebih dari 1 macam), dan diagnosis gagal jantung (p < 0,05) dengan nilai odds ratio (OR) berturut – turut adalah 2,43 ; 2,79 dan 3,37 .
{"title":"FAKTOR RISIKO TERJADINYA DRUG RELATED PROBLEMS PADA PASIEN RAWAT JALAN DENGAN PENYAKIT KRONIS","authors":"Bekti Meilani Nurcahya, T. Andayani, Fita Rahmawati","doi":"10.22146/JMPF.136","DOIUrl":"https://doi.org/10.22146/JMPF.136","url":null,"abstract":"Apoteker farmasi klinik memiliki peran untuk mengidentifikasi, mencegah, dan mengatasi drug related problems (DRPs). Identifikasi dan penyelesaian DRPs dengan tepat dapat menjamin efektifitas, keamanan dan efisiensi penggunaan obat. Penelitian ini dilakukan untuk mengidentifikasi DRPs dan mengetahui faktor risiko terjadinya DRPs. Penelitian ini merupakan penelitian observasional analitik dengan rancangan cross sectional, dilakukan di RSUD Kabupaten Sleman dan RS PKU Muhammadiyah Yogyakarta pada bulan Oktober sampai Desember 2014. Penelitian diawali dengan mengidentifikasi jenis dan angka kejadian DRPs pada peresepan pasien rawat jalan dengan penyakit kronis di kedua Rumah Sakit. Selanjutnya dianalisis faktor–faktor yang mempengaruhi kejadian DRPs meliputi usia, jenis kelamin, jumlah diagnosis, jenis diagnosis, jumlah obat, dan penulis resep. Jenis, angka kejadian DRPs dan data demografi pasien ditampilkan dengan statitistik deskriptif. Hubungan faktor risiko dengan kejadian DRPs dianalisa dengan analisa bivariat menggunakan Chi- Square test atau Fisher’s exact test. Dari 185 pasien rawat jalan, 123 pasien (66,49%) mengalami kejadian DRPs dengan total kejadian adalah 192. Jenis kejadian DRPs berturut- turut dari yang paling banyak adalah interaksi obat (36, 98 %), kepatuhan ( 29,69%), obat tidak tepat (8,33 %), dosis terlalu rendah (7,81 %), terapi obat yang tidak perlu (7,29 %), efek samping obat (6,25%), dan membutuhkan terapi obat tambahan (3,65 %). Faktor - faktor yang terbukti berpengaruh terhadap kejadian DRPs adalah polifarmasi (peresepan 5 macam obat atau lebih) , adanya komorbid (diagnosis lebih dari 1 macam), dan diagnosis gagal jantung (p < 0,05) dengan nilai odds ratio (OR) berturut – turut adalah 2,43 ; 2,79 dan 3,37 .","PeriodicalId":125871,"journal":{"name":"Journal of Management and Pharmacy Practice","volume":"32 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127471901","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Indonesia Health Ministrial Decree No. 1027/2004 has been published as a standard of quality assurance in pharmaceutical care provided by pharmacist. As the time goes by, the newest regulation has been provided by government through PP No. 51/2009 to legitimate pharmacists in their responsibility as role player in pharmaceutical care. The implementation of this policy, however, is still unknown yet and needs to be further evaluated. The study aimed to evaluate the pharmaceutical care standard implementation by pharmacist according to this regulation. This research involved pharmacists in 32 pharmacies in Bantul as respondents. These pharmacies was selected by proportional random from the total of 108 pharmacies in 16 district of Bantul Residence. The data was collected through questionnaire and analized descriptively according to indicators; administration; drug and prescription service; communication, information, and education, inventory control management, human resources, supporting facilities, and evaluation of service quality. The result was categorized as good if total score persentation 81-100%, adequate if total score persentation 61-80%, and less if total score persentation ≤60%. The study result showed that generally the pharmaceutical care standard has not been well implemented in Bantul Residence. There were 18 pharmacies (56.25%) in the good category, 13 pharmacies (40.63%) in the adequate category, and 1 pharmacy (3.13%) in the less category. The indicators that have been well implemented were supporting facilities indicator (88.95%), human resources indicator (887.67%), inventory control management (82.29%). Other indicators including Communiation, Information, and Education (75.63%), administration (68.23%), and drug and prescription service (64.95%) were in the less category. Keywords : Pharmaceutical Care Standard, Kepmenkes No. 1027/2004, PP No. 51/2009, Bantul Residence
{"title":"EVALUATION OF PHARMACEUTICAL CARE STANDARD IMPLEMENTATION BY PHARMACIST IN BANTUL RESIDENCE’S PHARMACY","authors":"Prabasiwi Nur Fauziyah, S. Satibi","doi":"10.22146/JMPF.86","DOIUrl":"https://doi.org/10.22146/JMPF.86","url":null,"abstract":"Indonesia Health Ministrial Decree No. 1027/2004 has been published as a standard of quality assurance in pharmaceutical care provided by pharmacist. As the time goes by, the newest regulation has been provided by government through PP No. 51/2009 to legitimate pharmacists in their responsibility as role player in pharmaceutical care. The implementation of this policy, however, is still unknown yet and needs to be further evaluated. The study aimed to evaluate the pharmaceutical care standard implementation by pharmacist according to this regulation. This research involved pharmacists in 32 pharmacies in Bantul as respondents. These pharmacies was selected by proportional random from the total of 108 pharmacies in 16 district of Bantul Residence. The data was collected through questionnaire and analized descriptively according to indicators; administration; drug and prescription service; communication, information, and education, inventory control management, human resources, supporting facilities, and evaluation of service quality. The result was categorized as good if total score persentation 81-100%, adequate if total score persentation 61-80%, and less if total score persentation ≤60%. The study result showed that generally the pharmaceutical care standard has not been well implemented in Bantul Residence. There were 18 pharmacies (56.25%) in the good category, 13 pharmacies (40.63%) in the adequate category, and 1 pharmacy (3.13%) in the less category. The indicators that have been well implemented were supporting facilities indicator (88.95%), human resources indicator (887.67%), inventory control management (82.29%). Other indicators including Communiation, Information, and Education (75.63%), administration (68.23%), and drug and prescription service (64.95%) were in the less category. Keywords : Pharmaceutical Care Standard, Kepmenkes No. 1027/2004, PP No. 51/2009, Bantul Residence","PeriodicalId":125871,"journal":{"name":"Journal of Management and Pharmacy Practice","volume":"35 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125307670","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Community Health Center is one of the government’s efforts in providing health services in the community. Information system is very crucial in organizing community health centers in order to manage operational activities effectively. Monitoring the results of management information systems, especially in electronic prescription needs to be studied, viewed from the prevention of medication errors, duplication of drug therapy, and drug interactions. The study was conducted by collecting data from the electronic prescription of 10 disease with highest prevalence in 2011 with a sample of 1200 prescription. This research was non-experimental descriptive using retrospective method. Data were taken by random sampling. The use of information systems, especially in electronic prescribing in general, can prevent medication error. Duplication of therapy in prescribing occurred in 16 prescription. Drug interactions occured in 48 prescription. Evaluation of the results of the overall prescribing showed that there was a trend in the use of corticosteroids drugs. Keywords: management information systems, electronic prescribing, public health of Gunung Kidul.
{"title":"PRESCRIBING DATA ANALYSIS BASED ON ELECTRONIC PRESCRIPTION IN COMMUNITY HEALTH CENTER IN GUNUNGKIDUL","authors":"Zakiyah Oktaviani, Lutfan Lazuardi, H. Kusnanto","doi":"10.22146/JMPF.88","DOIUrl":"https://doi.org/10.22146/JMPF.88","url":null,"abstract":"Community Health Center is one of the government’s efforts in providing health services in the community. Information system is very crucial in organizing community health centers in order to manage operational activities effectively. Monitoring the results of management information systems, especially in electronic prescription needs to be studied, viewed from the prevention of medication errors, duplication of drug therapy, and drug interactions. The study was conducted by collecting data from the electronic prescription of 10 disease with highest prevalence in 2011 with a sample of 1200 prescription. This research was non-experimental descriptive using retrospective method. Data were taken by random sampling. The use of information systems, especially in electronic prescribing in general, can prevent medication error. Duplication of therapy in prescribing occurred in 16 prescription. Drug interactions occured in 48 prescription. Evaluation of the results of the overall prescribing showed that there was a trend in the use of corticosteroids drugs. Keywords: management information systems, electronic prescribing, public health of Gunung Kidul.","PeriodicalId":125871,"journal":{"name":"Journal of Management and Pharmacy Practice","volume":"88 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126411141","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Increasing prevalence of hypertension in almost countries cause by the changes of life style such as smoking,obesity,limitness of physical activity and psychosocial stress. Comprehensive and intensive treatment could bedone to control blood pressure. Patient understanding, knowledge and adherence expected to increase with correctdruginformation given by pharmacist. This study aimed to determine the effect of pharmacist counseling ontherapeutic outcomes and patient adherence. The correlation between therapeutic outcomes and patient adherencealso was studied. of outpatients hypertensive in the internal disease clinic at RSUD Kraton Pekalongan District. This research was experimental intervention with pre-post intervention with randomized without matching. Data was collected by prospective method. The control group given a leaflet at the first month, and the intervention group given a leaflet at the first month and counseling every early month, during 3 months. There was 75 patients as respondent of this research. The intervention group (N=39) experienced a significantdecrease in blood pressure at the end of the study, on systolic amounted 11.28±8.33 mmHg [P=0.000(P 0.05)] and diastolicamounted 0.28±6.09 mmHg [P=0.782(P>0.05)]. Adherence of patients as measured by MMAS scale. The interventiongroup had better adherence than the control group (33.33% : 2.78%). There was have correlation a means betweenMMAS score with change of systolic (P=0.019; r=0.270) and diastolic (P=0.001; r=0.372) which positive direction. It was concluded that counseling had an effect on adherence positively in the intervention group better than the controlgroup and decreasing systolic and diastolic blood pressure until reach targets. There was a close correlation betweendecrease in blood pressure with MMAS score in hypertensive patients. Key Words : Hypertension, counseling, outpatient, adherence
{"title":"EFFECT OF PHARMACIST COUNSELING ON THERAPEUTIC OUTCOMES OF HYPERTENSIVE PATIENTS IN THE INTERNAL DISEASE CLINIC AT RSUD KRATON PEKALONGAN DISTRICT","authors":"Anita Budi Mulyasih, D. Wahyono, I. Pramantara","doi":"10.22146/JMPF.45","DOIUrl":"https://doi.org/10.22146/JMPF.45","url":null,"abstract":"Increasing prevalence of hypertension in almost countries cause by the changes of life style such as smoking,obesity,limitness of physical activity and psychosocial stress. Comprehensive and intensive treatment could bedone to control blood pressure. Patient understanding, knowledge and adherence expected to increase with correctdruginformation given by pharmacist. This study aimed to determine the effect of pharmacist counseling ontherapeutic outcomes and patient adherence. The correlation between therapeutic outcomes and patient adherencealso was studied. of outpatients hypertensive in the internal disease clinic at RSUD Kraton Pekalongan District. This research was experimental intervention with pre-post intervention with randomized without matching. Data was collected by prospective method. The control group given a leaflet at the first month, and the intervention group given a leaflet at the first month and counseling every early month, during 3 months. There was 75 patients as respondent of this research. The intervention group (N=39) experienced a significantdecrease in blood pressure at the end of the study, on systolic amounted 11.28±8.33 mmHg [P=0.000(P 0.05)] and diastolicamounted 0.28±6.09 mmHg [P=0.782(P>0.05)]. Adherence of patients as measured by MMAS scale. The interventiongroup had better adherence than the control group (33.33% : 2.78%). There was have correlation a means betweenMMAS score with change of systolic (P=0.019; r=0.270) and diastolic (P=0.001; r=0.372) which positive direction. It was concluded that counseling had an effect on adherence positively in the intervention group better than the controlgroup and decreasing systolic and diastolic blood pressure until reach targets. There was a close correlation betweendecrease in blood pressure with MMAS score in hypertensive patients. Key Words : Hypertension, counseling, outpatient, adherence","PeriodicalId":125871,"journal":{"name":"Journal of Management and Pharmacy Practice","volume":"99 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115544314","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Dyah Anggraeni Budhi Pratiwi, Z. Ikawati, Wara Kusharwanti
Drug related problems commonly happen to children. The treatment of these problems should be prioritizedbecause their physiologic factor have not perfect yet, so the drugs metabolism and absorption are different. Lowerrespiratory tract infection and astma were causes of children’s pain, and its also still become major problem in medicalfield. This research was generally aimed for investigating drug related problems happened to children with lower respiratory infection in Panti Rapih Hospital Yogyakarta on January until June 2006.This was a non-experiment research conducted in descriptive concept through retrospective data collecting from the medical record of children with lower respiratory tract infection and astma treated in Panti Rapih Hospital Yogyakarta on January until June 2006. These problems were analyzed from the medical record of the patients andthen analized percentage of drug related problems.There were 77 patients who fit the inclusion criteria in this research, number of children in patients with lowerrespiratory tract infection was 55 patients and 22 patients for asthma. The result of research to children in patients with lower respiratory tract infection showed that unnecessary drug therapy was 20%, Wrong drug was 12.72%,too low dosage was 7.27%, too high dosage was 21.81%, and drug interactions was 12.72%. The result of research tochildren in patients with asthma showed that unnecessary drug therapy was 18.18%, wrong drug was 4.54%, dosagetoo high was 13.63%, Drug interactions was 50% and uncompliance was 4.54%. Key words : Drug Related Problems, Lower Respiratory Tract Infection, Pediatric
{"title":"DRUG RELATED PROBLEMS ON CHILDREN IN-PATIENTS WITH LOWER RESPIRATORY TRACT INFECTION AND ASTHMA IN PANTI RAPIH HOSPITAL YOGYAKARTA ON 1ST JANUARY – 30TH JUNE 2006","authors":"Dyah Anggraeni Budhi Pratiwi, Z. Ikawati, Wara Kusharwanti","doi":"10.22146/JMPF.50","DOIUrl":"https://doi.org/10.22146/JMPF.50","url":null,"abstract":"Drug related problems commonly happen to children. The treatment of these problems should be prioritizedbecause their physiologic factor have not perfect yet, so the drugs metabolism and absorption are different. Lowerrespiratory tract infection and astma were causes of children’s pain, and its also still become major problem in medicalfield. This research was generally aimed for investigating drug related problems happened to children with lower respiratory infection in Panti Rapih Hospital Yogyakarta on January until June 2006.This was a non-experiment research conducted in descriptive concept through retrospective data collecting from the medical record of children with lower respiratory tract infection and astma treated in Panti Rapih Hospital Yogyakarta on January until June 2006. These problems were analyzed from the medical record of the patients andthen analized percentage of drug related problems.There were 77 patients who fit the inclusion criteria in this research, number of children in patients with lowerrespiratory tract infection was 55 patients and 22 patients for asthma. The result of research to children in patients with lower respiratory tract infection showed that unnecessary drug therapy was 20%, Wrong drug was 12.72%,too low dosage was 7.27%, too high dosage was 21.81%, and drug interactions was 12.72%. The result of research tochildren in patients with asthma showed that unnecessary drug therapy was 18.18%, wrong drug was 4.54%, dosagetoo high was 13.63%, Drug interactions was 50% and uncompliance was 4.54%. Key words : Drug Related Problems, Lower Respiratory Tract Infection, Pediatric","PeriodicalId":125871,"journal":{"name":"Journal of Management and Pharmacy Practice","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129401761","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pharmacy unit should always strive to satisfy patient by giving excellent pharmacy services so that thepatient become loyal and at the same time hospital’s income increases. Patient’s expectation toward governmenthospital’s services should differ with private hospital’s service. Research is carried out with ServQual method (Parasuraman et al, 1985) through the distribution of expectation and perception questionnaire to self paid outpatient or the family members in RSUP Dr. Sardjito and Rumah SakitBethesda. Patient’s satisfaction is seen from the gap or the ServQual score. Positive score shows respondent is verysatisfied, zero score shows respondent is satisfied, and negative score shows respondent is not satisfied. Difference inpatient’s expectation is analyzed using Kruskal-Wallis test and Mann Whitney test.ServQual score shows negative value for RSUP Dr. Sardjito and Rumah Sakit Bethesda in all dimensions of thetotal score for each of the dimensions. If expectation pattern at each hospital is compared, patient’s expectation inRSUP Dr. Sardjito is highest of assurance dimension and reliability, second at tangible and responsiveness dimension, and third (the lowest) a empathy dimension. Patient expectation of Rumah Sakit Bethesda is highest at assurance dimension, the other four dimensions (tangible, empathy, reliability, and responsiveness) is at the same level afterassurance. Total patient’s expectation of RSUP Dr. Sardjito and Rumah Sakit Bethesda is not difference significantly.Patient’s expectation for each dimension shows difference at empathy and reliability dimension. Key Word : patient’s satisfaction, patient expectation, RSUP Dr. Sardjito, Rumah Sakit Bethesda
药学单位应始终努力使患者满意，提供优质的药学服务，使患者忠诚，同时增加医院的收入。病人对公立医院和私立医院服务的期望应该有所不同。研究采用ServQual方法(Parasuraman et al, 1985)，通过向RSUP的自费门诊患者或家属发放期望和感知问卷进行研究。从差距和ServQual评分可以看出患者的满意度。正分表示被调查者非常满意，零分表示被调查者满意，负分表示被调查者不满意。采用Kruskal-Wallis检验和Mann Whitney检验分析住院患者期望差异。ServQual分数显示，RSUP博士Sardjito和Rumah Sakit Bethesda在每个维度的总分的所有维度上都是负值。如果比较各医院的期望模式，患者对Sardjito医生的期望在保证维度和可靠性方面是最高的，在有形和反应性维度上是第二，在移情维度上是第三(最低)。患者对Rumah Sakit Bethesda的期望在保证维度最高，其他四个维度(有形、共情、可靠性和响应性)在保证后处于相同水平。患者对RSUP Dr. Sardjito和Rumah Sakit Bethesda的总期望无显著差异。患者对各维度的期望在共情和可靠性维度上存在差异。关键词:患者满意度，患者期望，RSUP Dr. Sardjito, Rumah Sakit Bethesda
{"title":"DIFFERENCE IN OUTPATIENT’S EXPECTATION AND PERCEPTION TOWARD PHARMACY SERVICE OF RSUP DR. SARDJITO YOGYAKARTA AND RUMAH SAKIT BETHESDA YOGYAKARTA.","authors":"Ni Putu Bayu Widhi Antari, A. Purnomo, S. Sumarni","doi":"10.22146/JMPF.35","DOIUrl":"https://doi.org/10.22146/JMPF.35","url":null,"abstract":"Pharmacy unit should always strive to satisfy patient by giving excellent pharmacy services so that thepatient become loyal and at the same time hospital’s income increases. Patient’s expectation toward governmenthospital’s services should differ with private hospital’s service. Research is carried out with ServQual method (Parasuraman et al, 1985) through the distribution of expectation and perception questionnaire to self paid outpatient or the family members in RSUP Dr. Sardjito and Rumah SakitBethesda. Patient’s satisfaction is seen from the gap or the ServQual score. Positive score shows respondent is verysatisfied, zero score shows respondent is satisfied, and negative score shows respondent is not satisfied. Difference inpatient’s expectation is analyzed using Kruskal-Wallis test and Mann Whitney test.ServQual score shows negative value for RSUP Dr. Sardjito and Rumah Sakit Bethesda in all dimensions of thetotal score for each of the dimensions. If expectation pattern at each hospital is compared, patient’s expectation inRSUP Dr. Sardjito is highest of assurance dimension and reliability, second at tangible and responsiveness dimension, and third (the lowest) a empathy dimension. Patient expectation of Rumah Sakit Bethesda is highest at assurance dimension, the other four dimensions (tangible, empathy, reliability, and responsiveness) is at the same level afterassurance. Total patient’s expectation of RSUP Dr. Sardjito and Rumah Sakit Bethesda is not difference significantly.Patient’s expectation for each dimension shows difference at empathy and reliability dimension. Key Word : patient’s satisfaction, patient expectation, RSUP Dr. Sardjito, Rumah Sakit Bethesda","PeriodicalId":125871,"journal":{"name":"Journal of Management and Pharmacy Practice","volume":"232 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123299080","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Increase in intensity has forced Pharmacy Department of X Hospital Samarinda to continously concern on patient needs and pretension as well as always tried to fulfill what patients expectation. In order to formulating the strategy to face the competition, pharmacy department of hospital needs to identify internal and external bariers. Research was aimed to know level of outpatient satisfaction in pharmacy department of X Hospital Samarinda and formulating strategy to improve outpatient satisfaction. Research design was descriptive. Instruments developed by quantitative and qualitative approach. Quantitative data obtained using questionnaires that given to outpatients in order to explore customer satisfaction. Qualitative data was obtained by indepth interview with pharmacy department chief, hospital director, employees, doctors, and supplier. Data were analised with Servqual and Strength, Weakness, Opportunity and Threat (SWOT) method. Research result showed that there were negative gap on five service dimensions. Negative gap showed that patient’s expectation were higher than services that has given by pharmacy department of hospital so patient satisfactions were not yet been achieved. Gap point dimension of services from the highest to the lowest were tangibles (-0,29), responsiveness (-0,22), reliability (-0,13), assurance (-0,11), and empathy (-0,08). Result of SWOT analysis based on analysis of internal and external sphere of pharmacy department of X Hospital Samarinda showed that pharmacy department of hospital had bigger opportunity but in same way face the weaknesses. Alternative strategies in order to improve patient satisfaction were develop structures and infrastructures, determine limitation of dispensing time, provision of drug information and counseling, and effort to increase drugs availability. Key words : pharmacy department of X Hospital Samarinda, patient satisfactions, SWOT analysis, formulating strategy
{"title":"SWOT ANALYSIS ON FORMULATING OUTPATIENT SATISFACTIONS IMPROVEMENT STRATEGY IN PHARMACY DEPARTMENT OF X HOSPITAL SAMARINDA","authors":"Nurias Difa'ul Husna, L. Hakim, S. A. Kristina","doi":"10.22146/JMPF.13","DOIUrl":"https://doi.org/10.22146/JMPF.13","url":null,"abstract":"Increase in intensity has forced Pharmacy Department of X Hospital Samarinda to continously concern on patient needs and pretension as well as always tried to fulfill what patients expectation. In order to formulating the strategy to face the competition, pharmacy department of hospital needs to identify internal and external bariers. Research was aimed to know level of outpatient satisfaction in pharmacy department of X Hospital Samarinda and formulating strategy to improve outpatient satisfaction. Research design was descriptive. Instruments developed by quantitative and qualitative approach. Quantitative data obtained using questionnaires that given to outpatients in order to explore customer satisfaction. Qualitative data was obtained by indepth interview with pharmacy department chief, hospital director, employees, doctors, and supplier. Data were analised with Servqual and Strength, Weakness, Opportunity and Threat (SWOT) method. Research result showed that there were negative gap on five service dimensions. Negative gap showed that patient’s expectation were higher than services that has given by pharmacy department of hospital so patient satisfactions were not yet been achieved. Gap point dimension of services from the highest to the lowest were tangibles (-0,29), responsiveness (-0,22), reliability (-0,13), assurance (-0,11), and empathy (-0,08). Result of SWOT analysis based on analysis of internal and external sphere of pharmacy department of X Hospital Samarinda showed that pharmacy department of hospital had bigger opportunity but in same way face the weaknesses. Alternative strategies in order to improve patient satisfaction were develop structures and infrastructures, determine limitation of dispensing time, provision of drug information and counseling, and effort to increase drugs availability. Key words : pharmacy department of X Hospital Samarinda, patient satisfactions, SWOT analysis, formulating strategy","PeriodicalId":125871,"journal":{"name":"Journal of Management and Pharmacy Practice","volume":"62 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126278392","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
One of male contraception methods in family planning program is vasectomy; however, its achievement has been still far behind due to several obstacles in its implementation. In Bantul, Dlingo is a rural sub-district with the highest achievement of vasectomy participants during the last three years (2007-2009). Such a condition is contrary to that found in Sewon as an urban sub-district. This study aimed to identify factors influencing the differences in the achievement, and its results would be beneficial in improving the participation level of vasectomy male contraception. This was a qualitative study comparing the conditions of the two sub-districts through the use of primary and secondary data. Subjects in the research considered information accuracy and validation; hence, its number was subject to the expected results. Data validity testing was performed by utilizing triangulation. Data analysis techniques involved data reduction, presentation, and verification, or tentative conclusion drawing possibly answered the research problem. The result of the research which influenced vasectomy male participation involved un-wealthy or limited economic conditions. This was supported by officers’ attitude and behavior, peer support, public/ religious leaders and community association that actively provided greater contribution in improving participation, and association as the media of socialization and motivation. The results recommended data updating, dialogues with public leaders/religious leaders, and also socialization concerning vasectomy. Tomaintain and increase the male contraception participation level, it is necessary to perform establishment, activation, supervision on the association of male contraception participants, with regard to welfare improvement. Recognition awarded to vasectomy participants and Family Planning Field Officer for their achievement is also necessary. Keywords: Vasectomy, Socialization, Recognition
{"title":"THE ACHIEVEMENT OF MALE FAMILY PLANNING PROGRAM: VASECTOMY IN DLINGO AND SEWON DISTRICTS, BANTUL REGION","authors":"N. Widowati, A. Pitoyo, A. Hadna","doi":"10.22146/JMPF.107","DOIUrl":"https://doi.org/10.22146/JMPF.107","url":null,"abstract":"One of male contraception methods in family planning program is vasectomy; however, its achievement has been still far behind due to several obstacles in its implementation. In Bantul, Dlingo is a rural sub-district with the highest achievement of vasectomy participants during the last three years (2007-2009). Such a condition is contrary to that found in Sewon as an urban sub-district. This study aimed to identify factors influencing the differences in the achievement, and its results would be beneficial in improving the participation level of vasectomy male contraception. This was a qualitative study comparing the conditions of the two sub-districts through the use of primary and secondary data. Subjects in the research considered information accuracy and validation; hence, its number was subject to the expected results. Data validity testing was performed by utilizing triangulation. Data analysis techniques involved data reduction, presentation, and verification, or tentative conclusion drawing possibly answered the research problem. The result of the research which influenced vasectomy male participation involved un-wealthy or limited economic conditions. This was supported by officers’ attitude and behavior, peer support, public/ religious leaders and community association that actively provided greater contribution in improving participation, and association as the media of socialization and motivation. The results recommended data updating, dialogues with public leaders/religious leaders, and also socialization concerning vasectomy. Tomaintain and increase the male contraception participation level, it is necessary to perform establishment, activation, supervision on the association of male contraception participants, with regard to welfare improvement. Recognition awarded to vasectomy participants and Family Planning Field Officer for their achievement is also necessary. Keywords: Vasectomy, Socialization, Recognition","PeriodicalId":125871,"journal":{"name":"Journal of Management and Pharmacy Practice","volume":"15 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121382814","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Forecasting of pharmaceuticals and medical devices are an effort to estimate the needs of pharmaceuticals and medical devices in hospital. Pharmaceuticals and medical devices of class A based on ABC analysis represents a small amount in stock but has the largest inventory value. This study aimed to determine the exact forecasting that used to estimate the needs of pharmaceuticals and medical devices in class A in the Pharmacy Department Immanuel Hospital Bandung. This research was a descriptive study with retrospective data collection. Forecasting analysis of pharmaceuticals and medical devices needed used the average of last period, seasonal variation, and seasonal index with trend adjustment in 2011. Forecasting analysis was calculated based on consumtion of pharmaceuticals and medical devices in 2008-2010. Accuracy of forecasting methods were determined by the smallest value of mean absolute deviation (MAD) and mean squared error (MSE). The results from 24 samples of pharmaceuticals and medical devices in class A showed that there were 12 samples (50%) with the smallest MAD for seasonal index with trend adjustment method, 8 samples (66.67%) with the smallest MAD values for average of last period method, and 4 samples (16.67%) with the smallest MAD for seasonal variation method. According to MSE, there were 14 samples (58.33%) with the smallest MSE value for the seasonal index with trend adjustment method, 8 samples (66.67%) with the smallest MSE value for the average of last period method, and 2 samples (8, 33%) with the smallest MSE for seasonal variation method. It can be concluded that seasonal index with trend adjustment analysis was better compared the method of seasonal variation and the average of last period to forecasting needs of pharmaceuticals and medical devices in A category. Keywords :seasonal index with trend adjustment, ABC Analysis, Immanuel Hospital Bandung
{"title":"FORECASTING ANALYSIS OF PHARMACEUTICALS AND MEDICAL DEVICES IN A CATEGORY NEEDED IN 2011","authors":"Devie Ronald Lumy","doi":"10.22146/JMPF.87","DOIUrl":"https://doi.org/10.22146/JMPF.87","url":null,"abstract":"Forecasting of pharmaceuticals and medical devices are an effort to estimate the needs of pharmaceuticals and medical devices in hospital. Pharmaceuticals and medical devices of class A based on ABC analysis represents a small amount in stock but has the largest inventory value. This study aimed to determine the exact forecasting that used to estimate the needs of pharmaceuticals and medical devices in class A in the Pharmacy Department Immanuel Hospital Bandung. This research was a descriptive study with retrospective data collection. Forecasting analysis of pharmaceuticals and medical devices needed used the average of last period, seasonal variation, and seasonal index with trend adjustment in 2011. Forecasting analysis was calculated based on consumtion of pharmaceuticals and medical devices in 2008-2010. Accuracy of forecasting methods were determined by the smallest value of mean absolute deviation (MAD) and mean squared error (MSE). The results from 24 samples of pharmaceuticals and medical devices in class A showed that there were 12 samples (50%) with the smallest MAD for seasonal index with trend adjustment method, 8 samples (66.67%) with the smallest MAD values for average of last period method, and 4 samples (16.67%) with the smallest MAD for seasonal variation method. According to MSE, there were 14 samples (58.33%) with the smallest MSE value for the seasonal index with trend adjustment method, 8 samples (66.67%) with the smallest MSE value for the average of last period method, and 2 samples (8, 33%) with the smallest MSE for seasonal variation method. It can be concluded that seasonal index with trend adjustment analysis was better compared the method of seasonal variation and the average of last period to forecasting needs of pharmaceuticals and medical devices in A category. Keywords :seasonal index with trend adjustment, ABC Analysis, Immanuel Hospital Bandung","PeriodicalId":125871,"journal":{"name":"Journal of Management and Pharmacy Practice","volume":"28 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114761009","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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