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An Empirical Case for Culture Change in Healthcare Delivery 医疗服务文化变迁的实证案例
Pub Date : 2020-02-01 DOI: 10.31124/advance.11787264.v1
E. Osafo, Robert M. Yawson
Qualityof healthcare delivery is a long-standing issue that concerns every individualmember or group in society. The purpose of this paper is to identify problems withHRD functions in healthcare delivery and to suggest ways to improve and sustainquality healthcare delivery in Ghana. Using the FOCOS OrthopedicHospital as a case study, data were collected using a qualitativeresearch design. The following HRD functions: Program effectiveness, operating efficiency, service quality, financial stability, long versus short–termimpact, tangible impact, client satisfaction, community support, publicity, employee satisfaction andcommitment to the organization, trust in leadership, and altruism assessed as coreindicators of high performance at the organization level, as well as theepitome of quality healthcare delivery. The results indicated that thesefactors presented different levels of importance to employees of FOCOS. However,there is universal agreement that the composite of these HRD functions andcontextual performance indicators enhance quality healthcare delivery. FOCOS’adherence to best practices in healthcare delivery presents a case for futureresearch to adopt the culture espoused by FOCOS to help bridge gaps in healthcaredelivery in Ghana. Unlike the traditional sectoral reforms that characterizehealthcare delivery in Ghana, this paper proposes a holistic approach toculture change in healthcare delivery.
医疗保健服务的质量是一个长期存在的问题,关系到社会中的每一个成员或群体。本文的目的是确定卫生保健服务中人力资源开发职能的问题,并提出改善和维持加纳卫生保健服务质量的方法。以FOCOS骨科医院为案例研究,采用定性研究设计收集数据。以下人力资源开发功能:项目有效性、运营效率、服务质量、财务稳定性、长期与短期影响、有形影响、客户满意度、社区支持、宣传、员工满意度和对组织的承诺、对领导的信任和利他主义,被评估为组织层面高绩效的核心指标,也是优质医疗保健服务的缩影。结果表明,这些因素对FOCOS员工的重要性程度不同。然而,人们普遍认为,这些人力资源开发功能和相关绩效指标的组合可以提高医疗保健服务的质量。FOCOS坚持医疗保健服务的最佳实践,为未来的研究提供了一个案例,以采用FOCOS所支持的文化来帮助弥合加纳医疗保健服务方面的差距。不同于传统的部门改革的特点,在加纳的医疗保健服务,本文提出了一个整体的方法,以医疗保健服务的文化变革。
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引用次数: 0
Fear in Healthcare Settings, Myth or Reality: A Case Study of the Private Healthcare Sector in Mauritius 恐惧在医疗保健设置,神话或现实:在毛里求斯私营医疗保健部门的案例研究
Pub Date : 2020-01-19 DOI: 10.2139/ssrn.3524791
Dr. Catriona Planel-Ratna, Dr. Thanika Devi Juwaheer
The purpose of this paper is to investigate patient fear and the factors that could possibly trigger this phenomenon in Mauritian`s private healthcare settings. A mixed-methods approach was considered to fulfilling the research aim. The research sample comprised 27 healthcare professionals and 411 private healthcare customers (patients). A scale with 11 patient fear attributes and one open-ended question were used in quantitative and qualitative data collection respectively. Descriptive statistics, One-way ANOVA and Grounded Theory method were used to analyze the data. The results reveal that patient fear is a reality and an underestimated aspect of care in Mauritian`s private healthcare settings. Major factors causing patient fear to arise are the cost of the treatment, the ability to pay the bill and the treatment outcome among others. Properly understanding those factors and adjusting the service delivery accordingly were considered to be crucial in effectively managing patient fear, however other results suggest that such fear is instead being exploited by private healthcare organizations. Patients are becoming increasingly aware that their fears are even in certain cases being triggered or aggravated by private healthcare professionals in an attempt to convince them to purchase more services quickly and expensively. Consequently, other important aspects of care such as patient trust and patient compliance were found to be adversely affected. Moreover statistically significant differences in the degree of fear between patients of different age groups and income groups were also obtained. The study acts as a guide to ensure that the best measures to efficiently manage patient fear throughout the healthcare delivery can be determined and applied thus ensuring to deal with better-informed patients in an honest, fair and trustworthy manner. For instance results highlight the importance for healthcare providers to preserve human touch when dealing with patients in an effort to alleviate their fears and create reasonably positive experiences irrespective of the treatment outcome. Results following One-Way ANOVA analysis and Tukey HSD post hoc test exposed the difference in degree of fear between patients based on simple factors such as age group or income group. This implies that healthcare providers should ensure that they develop and adopt different approaches to handle patient fear effectively and not attempt to develop and adopt a ‘one size fits all’ approach. Moreover that the 'fear handling mechanism' established is ingrained in their service culture not only to prevent adverse effects on other vital aspects of care including patient trust and patient compliance but also and mostly to optimize the patient journey. The study also attempts to increase awareness about patient fear in private healthcare settings by exposing the major factors that normally trigger this phenomenon as well as the most common fear-related behaviors. The study moreove
本文的目的是调查患者的恐惧和因素,可能会引发这种现象在毛里求斯的私人医疗保健设置。考虑采用混合方法来实现研究目标。研究样本包括27名医疗保健专业人员和411名私人医疗保健客户(患者)。定量和定性数据收集分别采用一份包含11个患者恐惧属性的量表和一个开放式问题。采用描述性统计、单因素方差分析和扎根理论方法对数据进行分析。结果显示,病人的恐惧是一个现实和低估的方面护理在毛里求斯的私人医疗保健设置。引起患者恐惧的主要因素是治疗费用、支付账单的能力和治疗结果等。正确理解这些因素并相应地调整服务交付被认为是有效管理患者恐惧的关键,但其他结果表明,这种恐惧反而被私人医疗机构利用。患者越来越意识到,在某些情况下,私人医疗保健专业人员甚至会引发或加剧他们的恐惧,这些专业人员试图说服他们快速、昂贵地购买更多的服务。因此,护理的其他重要方面,如患者信任和患者依从性被发现受到不利影响。不同年龄、不同收入群体患者的恐惧程度差异也有统计学意义。该研究可作为指南,确保在整个医疗保健服务过程中有效管理患者恐惧的最佳措施可以确定和应用,从而确保以诚实,公平和值得信赖的方式处理更知情的患者。例如,结果强调了医疗保健提供者在与患者打交道时保持人情味的重要性,以努力减轻他们的恐惧,并创造合理的积极体验,而不管治疗结果如何。单因素方差分析和Tukey HSD事后检验的结果揭示了年龄、收入等简单因素对患者恐惧程度的影响。这意味着医疗保健提供者应该确保他们开发和采用不同的方法来有效地处理患者的恐惧,而不是试图开发和采用“一刀切”的方法。此外,建立的“恐惧处理机制”在他们的服务文化中根深蒂固,不仅是为了防止对护理的其他重要方面产生不利影响,包括患者信任和患者依从性,而且主要是为了优化患者的旅程。该研究还试图通过揭示通常引发这种现象的主要因素以及最常见的恐惧相关行为,提高人们对私人医疗机构中患者恐惧的认识。该研究还强调了公众不放弃接受医疗保健服务的权利的重要性,因为适当承认和管理他们的恐惧被视为提供护理的基本方面。重要的是要理解,尽管管理患者的恐惧很重要,但在这样做时保持以患者为中心的方法同样重要。该研究不仅测量了患者的恐惧程度,而且通过定性数据从患者的角度获得了对恐惧的独特见解。医疗保健组织最终可以相应地调整其服务交付,以优化患者体验。
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引用次数: 0
Emergent Regulatory Systems and Their Challenges: The Case of Combination Medical Products 紧急监管系统及其挑战:组合医疗产品的案例
Pub Date : 2019-12-19 DOI: 10.2139/ssrn.3427826
George Horvath
Where regulatory systems overlap, courts and scholars often focus on the undesirable aspects of the overlap — the ways in which systems conflict. One such context involves the regulation of prescription drugs and medical devices by the FDA’s premarket evaluation processes and by state common-law tort and products liability actions. FDA regulation and state common law are often described as separate, conflicting regulatory systems. This Article challenges that description by proposing a model in which FDA premarket evaluation and state common law function as a single regulatory system.This model brings order to the Supreme Court’s seemingly inconsistent medical products preemption cases, permitting the Court’s decisions in Medtronic v. Lohr, Riegel v. Medtronic, Wyeth v. Levine, PLIVA v. Mensing, and other cases to be understood as having created an emergent, coherent, multilayered regulatory system that calibrates the requirements imposed by each layer to the deficit in information about the risk of each product category. The model also provides a strong critique of scores of recent lower court preemption decisions involving “combination products,” a new product category whose members consist of both a new drug and a high-risk device. In finding common law actions preempted, these courts claim to have faithfully applied Riegel’s holding. But using the model developed here, it is clear that courts have disrupted the calibrated regulatory system, allowing thousands or millions of people in the United States to be exposed to dangerous products whose risks have not been well characterized. Using the combination products decisions as a cases study, the model also highlights the far-reaching effects that even small changes to any one input may have on the function of an emergent system and the field that it regulates.
在监管系统重叠的地方,法院和学者往往关注重叠的不良方面——系统冲突的方式。其中一种情况涉及FDA上市前评估程序和州普通法侵权行为和产品责任诉讼对处方药和医疗器械的监管。FDA法规和州普通法经常被描述为独立的,相互冲突的监管体系。本文通过提出FDA上市前评估和州普通法作为单一监管系统的模型来挑战这一描述。这种模式为最高法院看似不一致的医疗产品优先案件带来了秩序,允许法院在美敦力诉Lohr, Riegel诉美敦力,惠氏诉Levine, PLIVA诉Mensing以及其他案件中的判决被理解为创建了一个紧急的,连贯的,多层次的监管体系,该体系根据每种产品类别风险信息的不足,对每一层强加的要求进行了调整。该模型还对最近下级法院关于“组合产品”的优先裁决提出了强烈批评,“组合产品”是一种新产品类别,其成员既包括新药,也包括高风险设备。在认定普通法行为具有优先权时,这些法院声称已忠实地适用了里格尔的判决。但使用这里开发的模型,很明显,法院扰乱了经过校准的监管体系,使美国成千上万或数百万人暴露在危险产品的危险之下,而这些产品的风险尚未得到很好的描述。使用组合产品决策作为案例研究,该模型还强调了即使对任何一种输入的微小变化也可能对紧急系统及其所调节的领域的功能产生深远影响。
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引用次数: 0
Governing Health Equity in Housing 管理住房保健公平
Pub Date : 2019-12-10 DOI: 10.2139/ssrn.3501675
S. Burris, Katie Moran-McCabe, Nadya Prood, K. Blankenship, Angus Corbett, A. Gutman, Bethany Saxon
This report is the fifth in a series of reports exploring the role of law in housing equity and innovative uses of law to improve health equity through housing. The reports are based on extensive literature scans and semi-structured interviews with people who are taking action in housing policy and practice. The full series includes: Report I: A Vision of Health Equity in Housing; Report II: Legal Levers for Health Equity in Housing: A Systems Approach; Report III: Health Equity in Housing: Evidence and Evidence Gaps; Report IV: Creative People and Places Building Health Equity in Housing; Report V: Governing Health Equity in Housing; and Report VI: Health Equity through Housing: A Blueprint for Systematic Legal Action. This report focuses on governance – the coordination of many actors from many levels, including policymakers, citizens, businesses, and other individuals and organizations – as an approach to the challenge of achieving health equity in housing. In this report, we tell the story of Oak Park, Illinois: a suburb of Chicago that rewrote the housing script to establish a lasting integrated and successful community. We extract lessons learned from Oak Park, and explore its use of governance to experiment and learn, and build health equity in housing.
本报告是探讨法律在住房公平方面的作用和创新利用法律通过住房改善卫生公平的一系列报告中的第五份。这些报告是基于广泛的文献扫描和对正在住房政策和实践中采取行动的人的半结构化采访。完整的系列报告包括:报告一:住房卫生公平愿景;报告二:促进住房卫生公平的法律手段:系统办法;报告三:住房卫生公平:证据和证据差距;报告四:创造性的人和地方在住房中建立卫生公平;报告五:管理住房保健公平;报告六:通过住房实现卫生公平:系统法律行动蓝图。本报告侧重于治理,即政策制定者、公民、企业以及其他个人和组织等许多层面的行为者之间的协调,作为应对实现住房卫生公平这一挑战的一种方法。在这篇报道中,我们讲述了伊利诺斯州橡树公园的故事:芝加哥郊区改写了住房剧本,建立了一个持久的综合和成功的社区。我们从橡树公园汲取经验教训,并探索其治理的使用,以实验和学习,并在住房中建立健康公平。
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引用次数: 0
Physician Workforce Effect on Health 医生队伍对健康的影响
Pub Date : 2019-11-01 DOI: 10.2139/ssrn.3493192
Elena Falcettoni
Cities attract both more physicians and healthier people, but whether these two facts are causally related is yet to be determined, as many variables are correlated with both the physician concentration and health outcomes. This paper uses unidentifiable claims data from New Hampshire and treatment-effects analysis to address this question and finds that access to an additional physician per 10,000 residents leads to 4.5 saved lives per 100,000 residents. Using aggregate data and an instrumental-variable approach where I use the procedures carried out across areas joint with the policy-set reimbursement fees to instrument for the number of care providers, I show that these results generalize to the US as a whole. The results are robust to many specifications, to variations in the type of care providers considered, and to variations in how the instrument is constructed.
城市吸引了更多的医生和更健康的人,但这两个事实是否有因果关系还有待确定,因为许多变量都与医生的集中度和健康结果相关。本文使用来自新罕布什尔州的无法识别的索赔数据和治疗效果分析来解决这个问题,并发现每10,000名居民获得额外的医生可以使每100,000名居民挽救4.5条生命。使用汇总数据和工具变量方法,我使用跨地区执行的程序与政策设置的报销费用来工具护理提供者的数量,我表明这些结果可以推广到整个美国。结果对许多规格、所考虑的护理提供者类型的变化以及仪器构造方式的变化都是稳健的。
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引用次数: 1
Crisis and Coca-Cola 危机与可口可乐
Pub Date : 2019-10-31 DOI: 10.2139/ssrn.3664678
Megha Chauhan
This paper begins with discussing how Coca-Cola paved its way from a rip off of Vin-Mariani (wine-cocoa luxury drink popular in the 18th century) to a global beverage brand, through diplomatic strategies, political lobbying, the formation of powerful allies and other strategies through covert operations acclimatized as per changing political landscapes. Moving on to how Coca-Cola avoids one of biggest posing risks to its business which is deleterious effects on health especially amongst children, by funding scientific research projects and warping scientific integrity to suit its propaganda by banking upon its influential power. It also talks about the cost-effective strategy adopted by Coca-Cola by making a switch from Sugar to High Fructose Corn Sugar, baring the bigger picture behind it. It highlights the hegemonic strength of a transnational corporation having a pervasive influence to change health mindsets amongst the world population, underpinning the need to bring about a change.
本文首先讨论可口可乐如何通过外交策略,政治游说,形成强大的盟友和其他策略,通过适应不断变化的政治格局的秘密行动,从盗版Vin-Mariani(18世纪流行的葡萄酒-可可奢侈饮料)到全球饮料品牌。接下来,我们来看看可口可乐公司是如何通过资助科研项目和歪曲科学诚信来适应其宣传的,从而避免对其业务构成最大风险之一,即对健康的有害影响,尤其是对儿童的健康影响。它还谈到了可口可乐公司采用的成本效益战略,即从蔗糖转向高果糖玉米糖,揭示了其背后的更大图景。它突出了跨国公司的霸权力量,在改变世界人口的保健观念方面具有广泛的影响,从而强调了实现变革的必要性。
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引用次数: 1
The Health Outcomes of Cesarean Section 剖宫产的健康结果
Pub Date : 2019-10-01 DOI: 10.2139/ssrn.3473002
H. Pilvar
In this study we used the variation in the c-section rate following a health reform in Iran, to identify the causal effect of cesarean delivery on health outcomes of the neonates as well as the effect of supply and demand side on the use of this procedure. By lowering the cost of vaginal delivery, increasing the wages of performing doctors and defining a quota for the maximum rate of annual cesarean delivery, the cesarean rate in Iran among first birth young women decreased from 48% to 33% in less than 3 years. We showed that the main driving force of this reduction is supply side incentives. We also showed that cesarean significantly increases the probability of infant's death by 5% and decreases the Apgar score by 10%.
在这项研究中,我们使用了伊朗医疗改革后剖腹产率的变化,以确定剖宫产对新生儿健康结果的因果关系,以及供需方面对该手术使用的影响。通过降低阴道分娩成本,提高执行医生的工资,并确定每年最高剖宫产率的配额,伊朗首次生育的年轻妇女的剖宫产率在不到3年的时间内从48%降至33%。我们表明,这种减少的主要动力是供给侧激励。我们还发现,剖宫产显著增加了5%的婴儿死亡概率,降低了10%的Apgar评分。
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引用次数: 0
US Pressure and Changing Dynamics of India’s Patent Policy 美国的压力和印度专利政策的变化动态
Pub Date : 2019-09-09 DOI: 10.2139/ssrn.3450523
Roshan John
The Office of the United States Trade Representative released its annual Special 301 Report this April and India continues to be on the Priority Watch List for a record 27th time. The USTR through its annual report identifies those countries, which it considers to be having inadequate intellectual property (IP) protection for US industries, including pharmaceutical industries. The Report, every year as a custom, demands stringent IP standards and enforcement in third world countries to undermine the competitors of these US behemoths. The Special 301 Report, driven majorly by demands from lobbyists for multinational pharmaceutical corporations, is the most effective mechanism that the US government employs to pressure countries like India to amend their laws and policies to favour US industries at the cost of not only the local industry but also right to health of people. The US initiate retaliatory action(s) against such countries via trade sanctions in the form of prohibitory tariffs, which causes countries on the list to be wary of the annual report. Further, it provides for a range of country listings, remedies and possible investigations to strong-arm other countries to surrender to US demands.
今年4月,美国贸易代表办公室(Office of The United States Trade Representative)发布了年度《特别301报告》(Special 301 Report),印度创纪录地第27次被列入“重点观察名单”。美国贸易代表办公室通过其年度报告确定了那些它认为对美国工业(包括制药业)知识产权保护不足的国家。该报告每年都要求第三世界国家实施严格的知识产权标准和执法,以削弱这些美国巨头的竞争对手。特别301报告主要是由跨国制药公司说客的要求推动的,是美国政府用来向印度等国家施加压力的最有效的机制,迫使它们修改法律和政策,以有利于美国工业,不仅以当地工业为代价,而且以人民的健康权为代价。美国以禁止性关税的形式对这些国家采取贸易制裁的报复行动,这使得名单上的国家对年度报告保持警惕。此外,它还规定了一系列国家名单、补救措施和可能的调查,以迫使其他国家屈服于美国的要求。
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引用次数: 0
Public-Private Partnership in Health Care and Its Impact on Health Outcomes: Evidence from Ruharo Mission Hospital in South Western Uganda 医疗保健中的公私伙伴关系及其对健康结果的影响:来自乌干达西南部鲁哈罗教会医院的证据
Pub Date : 2019-09-09 DOI: 10.2139/ssrn.3450562
Justus Asasira, Frank Ahimbisibwe
Background: Uganda’s government embraced private provision of social services including health care. The involvement of private providers is an indicator that the public facilities are not sufficient enough to meet the high demands of the ever-increasing population. This has been done through partnership arrangements. This paper discusses the impact of Public-Private Partnership (PPP) on health care outcomes of the local population and opportunities for improving health outcomes, challenges facing private providers in a low-income setting like Uganda. Methodology: This was a qualitative study, data were collected using qualitative methods in January 2017 through interview (using semi-structured questions) at Ruharo Mission Hospital (RMH) administration, health workers, district health office and used a structured questionnaire for patients/clients. This was a nascent study, with a sample size of 22 respondents. The hospital has three departments; Organized Useful Rehabilitation Services (OURS), General Medical Services (GMS) and Eye Department (ED). All the departments of the hospital were represented in this study. Results: The hospital is a Church of Uganda founded, and runs a budget of 5 billion shillings ($ 1,351,351.4) annually, has multiple sources of funding including PHC funding annually and that, health services were delivered adequately to clients. Much as some services were accessed at no costs, other services like eye treatment were found expensive on the side of clients. The hospital’s hybrid mode of delivering health services through outreaches and facility-based services was cherished, however it had no ambulance and relied only on a hospital van. Conclusions and Recommendations: Our study concludes that if private providers are supported under the partnership arrangement, they can adequately deliver services to the clients and decongest the public facilities. We recommend that the government devote more funds to support the hospital through employing more sub-seconded staff, procuring medicines, and ambulances to enable it to subsidize services especially eye treatment and other services not supported under the partnership.
背景:乌干达政府接受私人提供包括保健在内的社会服务。私营提供者的参与表明,公共设施不足以满足不断增加的人口的高需求。这是通过伙伴关系安排完成的。本文讨论了公私伙伴关系(PPP)对当地人口卫生保健结果的影响,以及改善卫生保健结果的机会,以及像乌干达这样的低收入环境中私营提供者面临的挑战。方法:这是一项定性研究,数据于2017年1月通过访谈(使用半结构化问题)在Ruharo教会医院(RMH)行政部门、卫生工作者、地区卫生办公室收集,并对患者/客户使用结构化问卷。这是一项刚刚起步的研究,样本量为22人。医院有三个科室;有组织的有用康复服务(OURS)、综合医疗服务(GMS)和眼科服务(ED)。医院的所有部门都参加了这项研究。结果:该医院是乌干达教会创办的,每年预算为50亿先令(1,351,351.4美元),有多种资金来源,包括每年初级保健资金,并向客户提供充分的保健服务。虽然有些服务是免费的,但其他服务,如眼科治疗,对客户来说却很昂贵。该医院通过外展和以设施为基础的服务提供保健服务的混合模式受到重视,但它没有救护车,只依靠一辆医院货车。结论和建议:我们研究的结论是,如果私营医疗机构在合作安排下得到支持,他们可以为客户提供充分的服务,并减轻公共设施的拥挤。我们建议政府通过雇用更多的次借调工作人员、采购药品和救护车,投入更多资金支持该医院,使其能够补贴各项服务,特别是眼科治疗和伙伴关系未支持的其他服务。
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引用次数: 0
Collaborative Governance in Administering Health for People With Disabilities (Case Study in Surabaya City) 残疾人保健管理中的协同治理(泗水市案例研究)
Pub Date : 2019-08-28 DOI: 10.2139/ssrn.3497278
Wardatul Yunita Tikasari, Nisrina Nurika Agustin
Equitable health services are the rights of every human being and citizen, including disability community groups such as those contained in the The Constitution of the Republic of Indonesia of 1945 and 17 goals SDGs UN. One of the efforts made by the government is the establishment of regional regulations that can provide a legal protection for people with disabilities at the regional level. Local regulation no. 2 of 2017 concerning health for persons with disabilities of Surabaya is one of the example of regulation for disabilities people in regional level. This study explain the implementation of health services for people with disabilities in Surabaya based on local regulation no. 2 of 2017 using the concept of collaborative governance. The method used in this study was interviews with stakeholders, observation, and literature review. Results from this study indicate that there are health facilities and services that have been established by Surabaya City Government and private parties such as the establishment of disability service centers, service rooms for family with disabilities children, disabled child development foundations, "Suroboyo Bus" disabled-friendly buses, etc.
公平的卫生服务是每个人和公民的权利,包括1945年《印度尼西亚共和国宪法》和联合国可持续发展目标17项目标中所载的残疾人社区团体的权利。政府所作的努力之一是制定能够在地区一级为残疾人提供法律保护的区域条例。当地法规编号。泗水市关于残疾人健康的2017年第2号法令是区域一级残疾人法规的范例之一。本研究解释了泗水市根据地方法规no. 39为残疾人提供保健服务的情况。2017年第2号文件,使用协同治理的概念。本研究采用利益相关者访谈法、观察法和文献法。研究结果表明,泗水市政府和民间团体建立了一些卫生设施和服务,如建立残疾服务中心、残疾儿童家庭服务室、残疾儿童发展基金会、“Suroboyo巴士”残疾人友好巴士等。
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引用次数: 0
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