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An agent-based cooperative co-evolutionary framework for optimizing the production planning of energy supply chains under uncertainty scenarios 不确定情景下优化能源供应链生产规划的代理合作共同进化框架
IF 9.8 1区 工程技术 Q1 ENGINEERING, INDUSTRIAL Pub Date : 2024-09-03 DOI: 10.1016/j.ijpe.2024.109399
Shiyu Chen , Chiye Ma , Wei Wang , Enrico Zio

Nowadays, energy and power companies compete to get the raw materials and equipment they need on time, as project times lengthen, costs spiral, stock-out continues to plague plans to a decarbonized energy future. The risks reflect the impact of uncertainty and volatility on the resilience of the supply chains. Therefore, there is a need for the enhancement of the production planning in Energy Supply Chains (ESCs), as it enables affordable energy supplies and supports the companies transition to a clean, secure and sustainable energy mix. This study aims to understand the interactive behavior among individuals and optimize their production planning under uncertainty scenarios. In particular, we propose a novel framework to couple an Agent-based Modelling (ABM) and a Co-evolutionary Algorithm (CEA), to realize its capacity to solve a Many-objective Optimization Problem (MaOP) where the profits of multiple agents are concurrently maximized in their interactive transaction processes under normal conditions and uncertain disruption events.

For demonstration, we illustrate the proposed approach by considering a five-layer oil and gas ESC model, where uncertainties from multiple sources and the structural dynamics challenge the balance between supply and demand. The results obtained by an integration of a Cooperative Co-evolutionary Particle Swarm Optimizer (CCPSO) algorithm into ABM show the pricing and orders of the target agents are optimized while the loss of ESC resilience is minimized under uncertainty scenarios, proving its capacity of improving the diversity and the convergence, compared to the classic evolutionary algorithms.

如今,能源和电力公司争相按时获得所需的原材料和设备,项目时间延长,成本飙升,缺货问题继续困扰着未来的去碳化能源计划。这些风险反映了不确定性和波动性对供应链复原力的影响。因此,有必要加强能源供应链(ESC)中的生产规划,因为它能够提供负担得起的能源供应,并支持企业向清洁、安全和可持续的能源组合过渡。本研究旨在了解个体间的互动行为,并优化不确定情景下的生产规划。特别是,我们提出了一个新颖的框架,将基于代理的建模(ABM)和协同进化算法(CEA)结合起来,以实现其解决多目标优化问题(MaOP)的能力,在该问题中,多个代理的利润在正常条件和不确定中断事件下的互动交易过程中同时实现最大化。为了进行演示,我们考虑了一个五层石油和天然气 ESC 模型,在该模型中,来自多个来源的不确定性和结构动态挑战着供需平衡。将合作协同进化粒子群优化算法(CCPSO)集成到 ABM 中得到的结果表明,目标代理的定价和订单得到了优化,同时在不确定情况下,ESC 复原力的损失降到了最低,这证明与传统的进化算法相比,CCPSO 有能力提高多样性和收敛性。
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引用次数: 0
Legitimacy and transparency in dyadic supply chains: Does competition intensity matter? 二元供应链中的合法性与透明度:竞争强度是否重要?
IF 9.8 1区 工程技术 Q1 ENGINEERING, INDUSTRIAL Pub Date : 2024-09-02 DOI: 10.1016/j.ijpe.2024.109397
Feng Liu , Zixuan Chen , Mingjie Fang , Shufeng Xiao , Yangyan Shi

Working only with suppliers that meet certain social and environmental standards has become a new norm in the selection of business partners for many firms, which encourages suppliers to become more transparent to gain a competitive advantage. This study investigates whether buyer legitimacy is associated with supply chain transparency from an environmental, social, and governance (ESG) perspective. Using a dataset of 605 dyadic relationships from Chinese listed firms for the period 2011–2019, we empirically examine our conceptual framework using hierarchical linear regression models. We demonstrate that buyer legitimacy is positively associated with supplier ESG transparency in dyadic supply chains. We further find that the supplier's competition intensity negatively moderates the positive relationship between buyer legitimacy and supplier ESG transparency. Overall, our findings contribute to a better understanding of organizational legitimacy and the buyer–supplier relationship and offer practical guidelines for enhancing supply chain transparency.

只与符合特定社会和环境标准的供应商合作已成为许多企业选择商业伙伴的新标准,这鼓励供应商提高透明度以获得竞争优势。本研究从环境、社会和治理(ESG)的角度探讨了买方合法性是否与供应链透明度相关。通过使用 2011-2019 年间 605 个中国上市公司的二元关系数据集,我们使用分层线性回归模型对我们的概念框架进行了实证检验。我们证明,在双向供应链中,买方合法性与供应商的环境、社会和公司治理透明度正相关。我们进一步发现,供应商的竞争强度对买方合法性与供应商环境、社会和公司治理透明度之间的正相关关系起负调节作用。总之,我们的研究结果有助于更好地理解组织合法性和买方-供应商关系,并为提高供应链透明度提供了实用指南。
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引用次数: 0
Integrated foodbank network design: Model and a case study 综合粮食银行网络设计:模型和案例研究
IF 9.8 1区 工程技术 Q1 ENGINEERING, INDUSTRIAL Pub Date : 2024-08-31 DOI: 10.1016/j.ijpe.2024.109385
Ajinkya Tanksale , Jyotirmoy Dalal , Nistha Dubey

To address the UN’s zero hunger goal (SDG 2), scattered and isolated initiatives by nonprofit organizations towards operating foodbanks are generally ineffective in developing countries where the foodbank ecosystem is at a preliminary stage. Establishing an integrated system comprising entities such as donors, foodbanks, food recovery and redistribution agencies (FRRA), and beneficiaries can be quite complex due to an underlying hierarchy, scale of operation, types of donors, and the severity of food insecurity of the beneficiaries. In this work, we present a strategic mixed-integer programming model to design an integrated foodbank network towards achieving an efficient, effective, and equitable food distribution mechanism for food-insecure beneficiaries while accounting for their age profile and nutritional requirements. We ensure cost-efficiency by minimizing the total system cost, effectiveness by discouraging food waste and unmet demand via charging penalties, and equity by adopting five variants of an egalitarian approach. We conduct a case study with a mix of real and realistically estimated data to design a foodbank network in Delhi (India) and present detailed analyses with insights for the practitioners. Specifically, the effects of foodbanks’ initial capacities, budget and strategic-to-operational cost constraints on the solution are identified. Among important observations, our analyses highlight when initiatives for collecting more ready-to-eat foods might be taken to relieve the pressure on the integrated system, and also help in identifying the conditions when investment in capacity building serves the beneficiaries’ interests better than direct spending.

为了实现联合国的零饥饿目标(可持续发展目标 2),在粮食银行生态系统尚处于初级阶段的发展中国家,非营利组织为运营粮食银行而采取的零散、孤立的举措通常效果不佳。由于潜在的等级制度、运营规模、捐助者类型以及受益人粮食不安全的严重程度,建立一个由捐助者、粮食银行、粮食回收和再分配机构(FRRA)以及受益人等实体组成的综合系统可能相当复杂。在这项工作中,我们提出了一个战略混合整数编程模型,用于设计一个综合粮食银行网络,以便为粮食无保障的受益人实现高效、有效和公平的粮食分配机制,同时考虑到他们的年龄特征和营养需求。我们通过最大限度地降低系统总成本来确保成本效益,通过收取罚金抑制食物浪费和需求得不到满足来确保效率,并通过采用五种平均主义方法来确保公平。我们结合真实数据和实际估算数据开展了一项案例研究,在印度德里设计了一个粮食银行网络,并进行了详细分析,为实践者提供了启示。具体而言,我们确定了粮食银行的初始能力、预算和战略到运营成本限制对解决方案的影响。在重要的观察结果中,我们的分析强调了何时可以采取收集更多即食食品的措施来缓解综合系统的压力,还有助于确定在哪些条件下投资能力建设比直接支出更符合受益人的利益。
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引用次数: 0
Adoption strategies of E-commerce consumer credit services: A dual-channel competition perspective 电子商务消费信贷服务的采用策略:双渠道竞争视角
IF 9.8 1区 工程技术 Q1 ENGINEERING, INDUSTRIAL Pub Date : 2024-08-28 DOI: 10.1016/j.ijpe.2024.109387
Yongrui Duan , Xiaotong Chen , Yixuan Feng , Jiazhen Huo

This paper investigates the adoption strategy of e-commerce consumer credit services (e-CCS) and its impact on pricing strategies of a dual-channel system consisting of a wholesale platform, an agency platform, and a common supplier. We analyze the interaction between e-CCS strategies and channel modes by constructing a game model with four subgame scenarios: neither channel implements e-CCS (NN), only the wholesale channel provides e-CCS (IN), only the agency channel offers e-CCS (NI), both channels launch e-CCS (II). Our findings reveal that channel forms and e-CCS features significantly influence the adoption of e-CCS. Interestingly, the key influencing factors vary among decision makers. Specifically, the wholesale platform is willing to launch e-CCS as long as the demand benefit is prominent, while the agency platform only offers the service when the bad debt risk rate is mild. Moreover, when the agency platform provides e-CCS, the supplier accepts to use it only when there is a substantial demand benefit. Counterintuitively, we also find that the adoption of e-CCS can generate a positive spillover effect on the rival platform, leading to a “win-win” situation. In addition, we examine the impact of e-CCS on pricing decisions. Our findings indicate that the supplier and the wholesale platform may adopt distinct pricing strategies to address higher bad debt risk. Finally, we demonstrate the robustness of our main findings to investigate the impact of competition intensity, the correlation between demand benefit and price, negative externalities on demand benefit, and consumer heterogeneity on e-CCS.

本文研究了电子商务消费信贷服务(e-CCS)的采用策略及其对由批发平台、代理平台和共同供应商组成的双渠道系统定价策略的影响。我们通过构建一个包含四种子博弈情景的博弈模型来分析电子消费信贷服务策略与渠道模式之间的相互作用:两种渠道都不实施电子消费信贷服务(NN)、只有批发渠道提供电子消费信贷服务(IN)、只有代理渠道提供电子消费信贷服务(NI)、两种渠道都推出电子消费信贷服务(II)。我们的研究结果表明,渠道形式和 e-CCS 特征对采用 e-CCS 有很大影响。有趣的是,不同决策者的关键影响因素各不相同。具体来说,只要需求效益突出,批发平台就愿意推出 e-CCS 服务,而代理平台只有在坏账风险率较低时才会提供该服务。此外,当代理平台提供 e-CCS 时,供应商只有在需求效益显著时才会接受使用。与直觉相反的是,我们还发现采用 e-CCS 会对竞争对手的平台产生积极的溢出效应,从而导致 "双赢 "局面。此外,我们还研究了电子供应链对定价决策的影响。我们的研究结果表明,供应商和批发平台可能会采取不同的定价策略来应对较高的坏账风险。最后,我们研究了竞争强度、需求效益与价格之间的相关性、需求效益的负外部性以及消费者异质性对电子供应链的影响,证明了主要研究结果的稳健性。
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引用次数: 0
Evaluating risk of IoT adoption in the food supply chain using an integrated interval-valued spherical fuzzy generalised TODIM method 使用综合区间值球形模糊广义 TODIM 方法评估食品供应链采用物联网的风险
IF 9.8 1区 工程技术 Q1 ENGINEERING, INDUSTRIAL Pub Date : 2024-08-28 DOI: 10.1016/j.ijpe.2024.109386
Yu Chen , Weizhong Wang , Zhengyan Yang , Muhammet Deveci , Dursun Delen

The existing literature has shown that the Internet of Things (IoT) has proven to be beneficial for managing operations in the food supply chain. However, the potential failures resulting from these new technologies have not been thoroughly examined. Therefore, the aim of this study is to create a new framework for analyzing the risks associated with implementing IoT in the food supply chain. To achieve this, we introduce an extended failure mode and effect analysis framework using an integrated generalised Toma de Decisão Iterativa Multicritério (TODIM) method within the interval-valued spherical fuzzy setting. Initially, we developed a risk structure consisting of four dimensions and sixteen sub-factors to facilitate the implementation of IoT technology in the food supply chain. We then introduced an interval-valued spherical fuzzy-weighted Bonferroni mean operator to gather expert opinions and create a group risk matrix considering the interaction between the input risk data. Subsequently, we proposed a newly developed interval-valued spherical fuzzy TODIM method based on the Logarithmic percentage change-driven objective weighting (LOPCOW) method to evaluate and rank the risks associated with IoT application in the food supply chain. This method can capture the bounded rational decision behavior of experts and the uncertain preference of risk parameters. Based on the identified risk factors, we implemented a proposed risk analysis framework in line with the preferences of the experts. The results indicate that "human resource risk" and "uncertainty in technology adoption" are the most and least significant risks, respectively. We also conducted sensitivity and comparison studies to test the reliability and rationality of the proposed framework. The main findings can assist policymakers and managers in mitigating and minimizing the risks connected with IoT applications in the food supply chain. Additionally, these outcomes can aid stakeholders in making well-informed decisions about resource allocation for risk management.

现有文献表明,物联网(IoT)已被证明有利于食品供应链的运营管理。然而,这些新技术可能导致的失败还没有得到彻底研究。因此,本研究旨在创建一个新框架,用于分析在食品供应链中实施物联网的相关风险。为此,我们引入了一个扩展的故障模式和影响分析框架,该框架在区间值球形模糊设置中使用了综合广义的Toma de Decisão Iterativa Multicritério(TODIM)方法。最初,我们开发了一个由四个维度和十六个子因素组成的风险结构,以促进物联网技术在食品供应链中的实施。然后,我们引入了一个区间值球形模糊加权邦费罗尼均值算子,以收集专家意见,并创建一个考虑到输入风险数据之间相互作用的群体风险矩阵。随后,我们提出了一种新开发的基于对数百分比变化驱动目标加权(LOPCOW)方法的区间值球形模糊 TODIM 方法,用于评估与食品供应链中物联网应用相关的风险并对其进行排序。该方法可以捕捉专家的有界理性决策行为和风险参数的不确定性偏好。根据所识别的风险因素,我们按照专家的偏好实施了一个拟议的风险分析框架。结果表明,"人力资源风险 "和 "技术采用的不确定性 "分别是最大和最小的风险。我们还进行了敏感性和比较研究,以检验建议框架的可靠性和合理性。主要研究结果有助于政策制定者和管理者降低和减少食品供应链中物联网应用的相关风险。此外,这些成果还能帮助利益相关者就风险管理的资源分配做出明智决策。
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引用次数: 0
Generative AI-enabled supply chain management: The critical role of coordination and dynamism 生成式人工智能供应链管理:协调和活力的关键作用
IF 9.8 1区 工程技术 Q1 ENGINEERING, INDUSTRIAL Pub Date : 2024-08-28 DOI: 10.1016/j.ijpe.2024.109388
Lixu Li , Yaoqi Liu , Yong Jin , T.C. Edwin Cheng , Qianjun Zhang

Generative AI has exerted a transformative impact on various industries. However, the effective integration of generative AI into supply chain management (SCM) remains unclear. To address this, we employ the relational view to examine the relationships among generative AI usage depth, supply chain coordination, and supply chain performance at different levels of supply chain dynamism. We analyze survey data from 236 Chinese firms that have implemented generative AI to varying extents. We identify a positive association between generative AI usage depth and supply chain performance. Two types of supply chain coordination—supplier and buyer—play crucial mediating roles in connecting the aforementioned positive association. Surprisingly, supply chain dynamism amplifies the mediating roles of supplier and buyer coordination. We contribute to the existing AI-enabled SCM research by providing empirical support for the moderated mediation mechanism underlying the generative AI usage depth-supply chain performance link. We also offer practical guidelines for firms aiming to strategically leverage generative AI.

生成式人工智能已对各行各业产生了变革性影响。然而,如何将人工智能有效融入供应链管理(SCM)仍不明确。为了解决这个问题,我们采用关系视角来研究不同供应链动态水平下的生成式人工智能使用深度、供应链协调和供应链绩效之间的关系。我们分析了 236 家中国企业的调查数据,这些企业在不同程度上实施了生成式人工智能。我们发现,生成式人工智能的使用深度与供应链绩效之间存在正相关。在连接上述正相关关系的过程中,两种类型的供应链协调--供应商和买方--起到了至关重要的中介作用。令人惊讶的是,供应链的动态性放大了供应商和买方协调的中介作用。我们为人工智能使用深度-供应链绩效联系背后的调节中介机制提供了实证支持,从而为现有的人工智能支持的供应链管理研究做出了贡献。我们还为旨在战略性地利用人工智能的企业提供了实用指南。
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引用次数: 0
Bridging green supply chain practices and environmental performance in Chinese semiconductor sector: With the role of energy efficiency and green HRM 连接中国半导体行业绿色供应链实践与环境绩效:能源效率和绿色人力资源管理的作用
IF 9.8 1区 工程技术 Q1 ENGINEERING, INDUSTRIAL Pub Date : 2024-08-25 DOI: 10.1016/j.ijpe.2024.109381
Muhammad Sadiq , Muhammad Atif Nawaz , Arshian Sharif , Sobia Hanif

The semiconductor sector of China, which is an essential part of the global electronics market, is experiencing significant pressure to adopt green practices. Therefore, this study examines the role of green supply chain practices such as customer environmental collaboration, green purchasing and sustainable innovation in environmental performance. By leveraging the integrated perspective of the resource based-view, natural resource-based view and ability-motivation-opportunity as a theoretical lens, the study evaluates whether green practices lead to better environmental performance. In this study, energy efficiency is explored as a mediator between green purchasing, sustainable innovation and environmental performance, revealing its part in reaping the benefits of green initiatives. Additionally, green human resource practices are assessed as a moderator to identify how supportive such practices can be to amplify the relationship between customer environmental collaboration and firm environmental performance. Leveraging a PLS-SEM methodology, the findings reveal that environmental collaboration with customers, green purchasing and sustainable innovation directly lead to superior environmental performance. The study identifies the crucial role of energy efficiency as a mediator as it helps reinforce the effectiveness of green practices. The proven role of green human resource management as a moderator underscores the need to integrate human resource management with environmental objectives. Policymakers could take guidelines from the study to develop policies related to enhancing environmental performance using effective green supply chain practices and green human resource management practices.

作为全球电子市场的重要组成部分,中国的半导体行业正面临着采用绿色实践的巨大压力。因此,本研究探讨了客户环境合作、绿色采购和可持续创新等绿色供应链实践在环境绩效中的作用。本研究以资源观、自然资源观和能力-动机-机会的综合视角为理论视角,评估绿色实践是否会带来更好的环境绩效。在这项研究中,能源效率被视为绿色采购、可持续创新和环境绩效之间的中介因素,揭示了能源效率在收获绿色举措的好处方面所起的作用。此外,还将绿色人力资源实践作为调节因素进行评估,以确定此类实践对扩大客户环境合作与企业环境绩效之间关系的支持程度。利用 PLS-SEM 方法,研究结果表明,与客户的环境合作、绿色采购和可持续创新直接导致卓越的环境绩效。该研究确定了能源效率作为中介的关键作用,因为它有助于加强绿色实践的有效性。绿色人力资源管理的调节作用已得到证实,这强调了将人力资源管理与环境目标相结合的必要性。政策制定者可以从这项研究中获得指导,制定与利用有效的绿色供应链实践和绿色人力资源管理实践提高环境绩效有关的政策。
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引用次数: 0
How to configure the supply chain to stimulate firm innovation performance? 如何配置供应链以激发企业创新绩效?
IF 9.8 1区 工程技术 Q1 ENGINEERING, INDUSTRIAL Pub Date : 2024-08-24 DOI: 10.1016/j.ijpe.2024.109384
Liangliang Zhang , Peter Teirlinck , Taoyong Su , Yuzhu Yu

Supply chain characteristics are an important driving force for innovation at the focal firm. Previous research has separately examined the impact of structural, relational, and capability dimensions of the supply chain on firm innovation. Relying on the structure-relationship-capability framework, this study explores the configurational impact of geographical distance, business concentration, and partner innovation of both the supplier-base and the customer-base on firm innovation. Necessary causality analysis (NCA) and fuzzy-set qualitative comparative analysis (fsQCA) are employed. Based on a dataset of 123 Chinese listed firms in high-tech manufacturing sectors, we provide novel insights on the antecedent configurations of the partner characteristics in both ends of supply chains for facilitating firm innovation. Our findings indicate that there are no necessary conditions for high firm innovation performance. We identify three distinct paths - namely, innovation-driven, customer-dominated, and relationship-driven configurations - that consistently lead to high firm innovation performance. From a configurational perspective, this research contributes to the innovation and supply chain literature and provides practical implications for managers to facilitate firm innovation.

供应链特征是重点企业创新的重要驱动力。以往的研究分别考察了供应链的结构、关系和能力维度对企业创新的影响。本研究基于结构-关系-能力框架,探讨了地理距离、业务集中度以及供应商基地和客户基地的合作伙伴创新对企业创新的配置性影响。研究采用了必要因果关系分析法(NCA)和模糊集定性比较分析法(fsQCA)。基于 123 家中国高科技制造业上市公司的数据集,我们对供应链两端合作伙伴特征促进企业创新的前因配置提出了新的见解。我们的研究结果表明,企业的高创新绩效并不存在必要条件。我们确定了三条不同的路径,即创新驱动型、客户主导型和关系驱动型配置,这些配置始终能带来高企业创新绩效。从配置的角度来看,这项研究为创新和供应链文献做出了贡献,并为管理者促进企业创新提供了实际意义。
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引用次数: 0
Capacitated multi-item multi-echelon lot sizing with setup carry-over under uncertain demand 在需求不确定的情况下,利用设置结转确定多项目多机群的批量规模
IF 9.8 1区 工程技术 Q1 ENGINEERING, INDUSTRIAL Pub Date : 2024-08-24 DOI: 10.1016/j.ijpe.2024.109379
Manuel Schlenkrich, Sophie N. Parragh

This study focuses on the lot sizing problem with setup carry-over in multi-item multi-echelon capacitated production systems under uncertain customer demand for end items, as well as components. We investigate budget-uncertainty robust optimization and scenario-based stochastic programming, to address the uncertainty in customer demand. Three modeling strategies are proposed within the stochastic programming framework, exploring different decision stages for setup carry-over and production quantities. In our examination of the robust model, we explore different robustness parameters, specifically the uncertainty budget and the variation interval. Extensive numerical experiments are conducted to compare the average and worst case performance of the models on out-of-sample scenarios. We fit conditional inference trees to the evaluation results and predict the suitability of robust and stochastic approaches for the test instances based on their problem characteristics. The findings provide valuable insights, potentially enabling decision makers to estimate the most appropriate approach based on certain characteristics of the lot sizing problem that is addressed. Moreover they highlight the importance of choosing appropriate robustness parameters for robust optimization models and emphasize the value of flexibility in carry-over and quantity decisions.

本研究的重点是在客户对终端产品和零部件的需求不确定的情况下,在多项目多梯队产能生产系统中,如何解决带有设置结转的批量大小问题。我们研究了预算不确定性稳健优化和基于情景的随机编程,以解决客户需求的不确定性问题。我们在随机编程框架内提出了三种建模策略,探讨了设置结转和生产数量的不同决策阶段。在对稳健模型的研究中,我们探讨了不同的稳健性参数,特别是不确定性预算和变化区间。我们进行了广泛的数值实验,以比较模型在样本外情况下的平均性能和最差性能。我们将条件推理树拟合到评估结果中,并根据问题特征预测稳健方法和随机方法对测试实例的适用性。这些发现提供了有价值的见解,可能使决策者能够根据所处理的批量大小问题的某些特征来估计最合适的方法。此外,它们还强调了为稳健优化模型选择适当稳健性参数的重要性,并强调了灵活性在结转和数量决策中的价值。
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引用次数: 0
Digitally powered solution delivery: The use of IoT and AI for transitioning towards a solution business model 数字化解决方案交付:利用物联网和人工智能向解决方案业务模式转型
IF 9.8 1区 工程技术 Q1 ENGINEERING, INDUSTRIAL Pub Date : 2024-08-23 DOI: 10.1016/j.ijpe.2024.109383
Esteban Lafuente , Jose M. Sallan

Digitalization has played a key role in enabling the delivery of service-based solutions by facilitating customer-oriented needs-finding and personalized problem-solving capabilities. Artificial intelligence (AI) and Internet-of-Things (IoT) are decisive technologies in this process. This study evaluates how the use AI and IoT platforms impact solution delivery business models among servitized and non-servitized businesses. By running regression models on a sample of 213 Spanish businesses for 2023, it was found that the use of IoT platforms, rather than AI platforms, significantly assist companies down the analyzed solution delivery dimensions (i.e., customer embeddedness, operational adaptiveness, offering integratedness, and organizational networkedness). Additionally, results indicate that the combined use of IoT platforms when servitizing leads to greater customer embeddedness, whereas the use of AI platforms among servitized firms significantly contributes to improving operational adaptiveness.

通过促进以客户为导向的需求发现和个性化问题解决能力,数字化在提供基于服务的解决方案方面发挥了关键作用。人工智能(AI)和物联网(IoT)是这一过程中的决定性技术。本研究评估了人工智能和物联网平台的使用如何影响服务化和非服务化企业的解决方案交付业务模式。通过对 2023 年的 213 家西班牙企业样本运行回归模型,研究发现,物联网平台的使用比人工智能平台的使用对企业在分析的解决方案交付维度(即客户嵌入性、运营适应性、产品集成性和组织网络化)上有显著帮助。此外,结果表明,在服务化过程中结合使用物联网平台可提高客户嵌入度,而在服务化企业中使用人工智能平台则可显著提高运营适应性。
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International Journal of Production Economics
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