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Intuitive and Interactive Robotic Avatar System for Tele-Existence: TEAM SNU in the ANA Avatar XPRIZE Finals 用于远程生存的直观交互式机器人头像系统:SNU 队参加全日空阿凡达 XPRIZE 总决赛
IF 4.7 2区 计算机科学 Q2 ROBOTICS Pub Date : 2024-06-28 DOI: 10.1007/s12369-024-01152-y
Beomyeong Park, Donghyeon Kim, Daegyu Lim, Suhan Park, Junewhee Ahn, Seungyeon Kim, Jaeyong Shin, Eunho Sung, Jaehoon Sim, Junhyung Kim, Myeong-Ju Kim, Junhyeok Cha, Gyeongjae Park, Hokyun Lee, Seungbin You, Keunwoo Jang, Seung-Hun Kim, Mathew Schwartz, Jaeheung Park

Avatar robots enable the teleoperation and telepresence of an operator with a rich and meaningful sense of existence in another location. Robotic avatar systems rely on intuitive interactions to afford operators comfortable and accurate robot control to perform various tasks. The ability of operators to feel immersed within a robot has drawn interest in multiple research fields to explore the future capabilities of such systems. This paper presents a robotic avatar system based on a custom humanoid robot, TOCABI, with a mobile base. Its teleoperation system was developed in response to the ANA Avatar XPRIZE. Combining the life-size humanoid robot and the mobile base allows for improved mobility and dexterous manipulation. The robotic avatar system comprises the robot/base and an operator station that incorporates haptic feedback devices, trackers, a head-mounted display, gloves, and pedals. These devices connect the robot-environment interaction and operator-avatar robot experience through visual, auditory, tactile, haptic, and kinesthetic feedback. Combining the untethered battery-operated and Wi-Fi-enabled robot with these sensory experiences enables intuitive control through the operator’s body movement. The performance of the robotic avatar system was evaluated through user studies and demonstrated in the ANA Avatar XPRIZE Finals, represented by Team SNU, where it completed 8 of the 10 missions, placing the team eighth among the 17 finalists.

头像机器人可实现远程操作和远程存在,让操作员在另一地点拥有丰富而有意义的存在感。机器人化身系统依靠直观的交互,让操作员能够舒适而准确地控制机器人执行各种任务。操作员能够感受到机器人的存在,这引起了多个研究领域对探索此类系统未来功能的兴趣。本文介绍了一种基于定制仿人机器人 TOCABI 和移动底座的机器人化身系统。它的远程操作系统是为响应全日空阿凡达 XPRIZE 而开发的。将真人大小的仿人机器人和移动底座结合在一起,可以提高移动性和灵巧操作性。机器人化身系统包括机器人/底座和一个操作站,操作站集成了触觉反馈装置、跟踪器、头戴式显示器、手套和踏板。这些设备通过视觉、听觉、触觉、触觉和动觉反馈,将机器人与环境的互动和操作员与机器人化身的体验连接起来。将无绳电池操作和支持 Wi-Fi 的机器人与这些感官体验相结合,可通过操作员的身体运动实现直观控制。通过用户研究对机器人化身系统的性能进行了评估,并在 SNU 团队代表参加的全日空阿凡达 XPRIZE 总决赛中进行了展示,该团队完成了 10 项任务中的 8 项,在 17 个决赛团队中名列第八。
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引用次数: 0
Pilot Study on the Relationship Between Acceptance of Collaborative Robots and Stress 协作机器人接受度与压力之间关系的试点研究
IF 4.7 2区 计算机科学 Q2 ROBOTICS Pub Date : 2024-06-27 DOI: 10.1007/s12369-024-01156-8
Erika Lutin, Shirley A. Elprama, Jan Cornelis, Patricia Leconte, Bart Van Doninck, Maarten Witters, Walter De Raedt, An Jacobs

Currently, collaborative robots (cobots) are mostly programmed to do one task repetitively. They can be programmed at different speeds and work near human operators. The goal of our research was to investigate the effect of robot speed on acceptance, subjective and objective stress, and cognitive workload of individuals. Therefore, we organized a repeated measures experiment in which participants (N = 25) conducted an assembly task with the YuMi cobot from ABB at a low and at a high speed. Subjective and physiological responses were collected, and participants were subjected to a standardized stress test. Our results indicate that when working with a cobot at a high speed, people believe they can work faster and be more productive but also experience a higher workload and higher perceived stress. We also found that tonic EDA is a significant physiological predictor for monitoring perceived stress in humans. We observed a greater relative increase in tonic EDA from baseline to task execution during high-speed mode compared to low-speed mode. Additionally, this increase in tonic EDA significantly correlated with participants’ perceived stress levels. However, workload could not be predicted by any of the physiological measures. Future research should explore the effect of higher cobot working speeds and the use of physiological measures (such as stress) as input to guide the collaboration between individuals and cobots.

目前,协作机器人(cobots)的编程大多是重复执行一项任务。它们可以以不同的速度编程,并在人类操作员附近工作。我们的研究目标是调查机器人速度对个人接受程度、主观和客观压力以及认知工作量的影响。因此,我们组织了一次重复测量实验,让参与者(25 人)分别以低速和高速使用 ABB 的 YuMi cobot 进行装配任务。我们收集了参与者的主观和生理反应,并对他们进行了标准化压力测试。我们的研究结果表明,当使用 cobot 以较高的速度工作时,人们认为自己可以工作得更快、更有成效,但同时也会经历较高的工作量和较高的感知压力。我们还发现,强直性 EDA 是监测人类感知压力的重要生理预测指标。我们观察到,与低速模式相比,在高速模式下,从基线到任务执行期间,强直性 EDA 的相对增幅更大。此外,强直性 EDA 的增加与参与者感知到的压力水平显著相关。然而,任何生理指标都无法预测工作量。未来的研究应探索更高的机器人工作速度的影响,以及将生理测量(如压力)作为指导个人与机器人协作的输入。
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引用次数: 0
Robot-Mediated Intergenerational Childcare: Experimental Study Based on Health-Screening Task in Nursery School 以机器人为媒介的代际儿童保育:基于幼儿园健康检查任务的实验研究
IF 4.7 2区 计算机科学 Q2 ROBOTICS Pub Date : 2024-06-21 DOI: 10.1007/s12369-024-01149-7
Junya Nakanishi, Jun Baba, Wei-Chuan Chang, Aya Nakae, Hidenobu Sumioka, Hiroshi Ishiguro

Intergenerational interactions between children and older adults are gaining broader recognition because of their mutual benefits. However, such interactions face practical limitations owing to potential disease transmission and the poor health of older adults for face-to-face interactions. This study explores robot-mediated interactions as a potential solution to address these issues. In this study, older adults remotely controlled a social robot to perform a health-screening task for nursery school children, thereby overcoming the problems associated with face-to-face interactions while engaging in physical interactions. The results of this study suggested that the children responded favorably to the robot, and the rate of positive response increased over time. Older adults also found the task generally manageable and experienced a significant positive shift in their attitude toward children. These findings suggest that robot-mediated interactions can effectively facilitate intergenerational engagement and provide psychosocial benefits to both the parties to the engagement. This study provides valuable insights into the potential of robot-mediated interactions in childcare and other similar settings.

儿童与老年人之间的代际互动因其互惠互利而得到越来越广泛的认可。然而,由于潜在的疾病传播和老年人的健康状况不佳,这种互动面临着面对面互动的实际限制。本研究探讨了以机器人为媒介的互动,作为解决这些问题的潜在方案。在这项研究中,老年人遥控社交机器人为幼儿园的孩子们执行健康检查任务,从而在进行身体互动的同时克服了与面对面互动相关的问题。研究结果表明,孩子们对机器人的反应很好,而且随着时间的推移,积极反应的比例也在增加。老年人也认为这项任务总体上是可控的,而且他们对儿童的态度也发生了显著的积极转变。这些研究结果表明,以机器人为媒介的互动可以有效促进代际参与,并为参与双方带来心理社会效益。这项研究为机器人中介互动在儿童保育和其他类似环境中的潜力提供了宝贵的见解。
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引用次数: 0
How Does Children’s Anthropomorphism of a Social Robot Develop Over Time? A Six-Wave Panel Study 儿童对社交机器人的拟人化是如何随着时间的推移而发展的?六波小组研究
IF 4.7 2区 计算机科学 Q2 ROBOTICS Pub Date : 2024-06-18 DOI: 10.1007/s12369-024-01155-9
Rinaldo Kühne, Jochen Peter, Chiara de Jong, Alex Barco

Research on children’s anthropomorphism of social robots is mostly cross-sectional and based on a single measurement. However, because social robots are new type of technology with which children have little experience, children’s initial responses to social robots may be biased by a novelty effect. Accordingly, a single measurement of anthropomorphism may not accurately reflect how children anthropomorphize social robots over time. Thus, we used data from a six-wave panel study to investigate longitudinal changes in 8- to 9-year-old children’s anthropomorphism of a social robot. Latent class growth analyses revealed that anthropomorphism peaked after the first interaction with the social robot, remained stable for a brief period of time, and then decreased. Moreover, two distinct longitudinal trajectories of anthropomorphism could be identified: one with moderate to high anthropomorphism and one with low to moderate anthropomorphism. Previous media exposure to non-fictional robots increased the probability that children experienced higher levels of anthropomorphism.

有关儿童对社交机器人的拟人化的研究大多是横断面的,并且基于单一的测量方法。然而,由于社交机器人是一种新型技术,儿童很少接触过,因此儿童对社交机器人的最初反应可能会受到新奇效应的影响。因此,对拟人化的单一测量可能无法准确反映儿童随着时间的推移如何拟人化社交机器人。因此,我们利用六波面板研究的数据,调查了 8 至 9 岁儿童对社交机器人拟人化的纵向变化。潜类增长分析表明,拟人化在与社交机器人进行第一次互动后达到顶峰,在一段短暂的时间内保持稳定,然后下降。此外,还可以发现两种不同的拟人化纵向轨迹:一种是中度到高度拟人化,另一种是低度到中度拟人化。以前在媒体上接触过非虚构机器人的儿童更有可能经历较高程度的拟人化。
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引用次数: 0
Effects of Demonstrating Consensus Between Robots to Change User’s Opinion 展示机器人之间的共识以改变用户观点的效果
IF 4.7 2区 计算机科学 Q2 ROBOTICS Pub Date : 2024-06-18 DOI: 10.1007/s12369-024-01151-z
Kazuki Sakai, Koh Mitsuda, Yuichiro Yoshikawa, Ryuichiro Higashinaka, Takashi Minato, Hiroshi Ishiguro

In recent years, the research of humanoid robots that can change users’ opinions has been conducted extensively. In particular, two robots have been found to be able to improve their persuasiveness by cooperating with each other in a sophisticated manner. Previous studies have evaluated the changes in opinions when robots showed consensus building. However, users did not participate in the conversations, and the optimal strategy may change depending on their prior opinions. Therefore, in this study, we developed a system that adaptively changes conversations between robots based on user opinions. We investigate the effect on the change in opinions when the discussion converges to the same position as the user and when it converges to a different position. We conducted two subject experiments in which a user and virtual robotic agents talked to each other using buttons in a crowded setting. The results showed that users with confidence in their opinions increased their confidence when the robot agents’ opinions converged to the same position and decreased their confidence when the robot agents’ opinions converged to a different position. This will significantly contribute to persuasion research using multiple robots and the development of advanced dialogue coordination between robots.

近年来,人们对能够改变用户观点的仿人机器人进行了广泛的研究。其中,人们发现两个机器人可以通过精密的相互合作来提高说服力。以前的研究评估了机器人在建立共识时的意见变化。然而,用户并不参与对话,而且最佳策略可能会因用户之前的意见而改变。因此,在本研究中,我们开发了一种系统,可根据用户意见自适应地改变机器人之间的对话。我们研究了当讨论收敛到与用户相同的位置和收敛到不同位置时对意见变化的影响。我们进行了两个主题实验,让用户和虚拟机器人代理在拥挤的环境中使用按钮进行对话。结果表明,当机器人代理的意见趋同于同一位置时,对自己意见有信心的用户会增加信心,而当机器人代理的意见趋同于不同位置时,他们的信心会降低。这将对使用多个机器人的说服研究和机器人之间高级对话协调的发展做出重大贡献。
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引用次数: 0
A Taxonomy of Explanation Types and Need Indicators in Human–Agent Collaborations 人机协作中的解释类型和需求指标分类法
IF 4.7 2区 计算机科学 Q2 ROBOTICS Pub Date : 2024-06-05 DOI: 10.1007/s12369-024-01148-8
Lennart Wachowiak, Andrew Coles, Gerard Canal, Oya Celiktutan

In recent years, explanations have become a pressing matter in AI research. This development was caused by the increased use of black-box models and a realization of the importance of trustworthy AI. In particular, explanations are necessary for human–agent interactions to ensure that the user can trust the agent and that collaborations are effective. Human–agent interactions are complex social scenarios involving a user, an autonomous agent, and an environment or task with its own distinct properties. Thus, such interactions require a wide variety of explanations, which are not covered by the methods of a single AI discipline, such as computer vision or natural language processing. In this paper, we map out what types of explanations are important for human–agent interactions, surveying the field via a scoping review. In addition to the typical introspective explanation tackled by explainability researchers, we look at assistive explanations, aiming to support the user with their task. Secondly, we survey what causes the need for an explanation in the first place. We identify a variety of human–agent interaction-specific causes and categorize them by whether they are centered on the agent’s behavior, the user’s mental state, or an external entity. Our overview aims to guide robotics practitioners in designing agents with more comprehensive explanation-related capacities, considering different explanation types and the concrete times when explanations should be given.

近年来,解释已成为人工智能研究中亟待解决的问题。这一发展是由于黑盒模型的使用越来越多,以及人们意识到值得信赖的人工智能的重要性。特别是在人机交互中,为了确保用户能够信任人工智能,并保证合作的有效性,解释是必不可少的。人机交互是一种复杂的社会场景,涉及用户、自主代理以及具有自身独特属性的环境或任务。因此,这种交互需要各种各样的解释,而计算机视觉或自然语言处理等单一人工智能学科的方法无法涵盖这些解释。在本文中,我们将通过范围综述的方式,对该领域进行调查,从而找出哪些类型的解释对于人机交互是重要的。除了可解释性研究人员研究的典型内省式解释外,我们还研究了辅助性解释,旨在为用户完成任务提供支持。其次,我们首先调查了需要解释的原因。我们确定了各种人机交互特有的原因,并根据这些原因是以机器人的行为、用户的心理状态还是外部实体为中心进行了分类。我们的概述旨在指导机器人从业人员设计具有更全面解释相关能力的代理,同时考虑不同的解释类型和应作出解释的具体时间。
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引用次数: 0
Should I Just Stick to the Wall? Evaluating the Social Acceptance and Preferred Driving Side of Wall Following 我应该贴墙行驶吗?评估 "贴墙行驶 "的社会接受度和驾驶偏好
IF 4.7 2区 计算机科学 Q2 ROBOTICS Pub Date : 2024-06-05 DOI: 10.1007/s12369-024-01141-1
Nicole Robinson, Christopher Tsz-Hang Yeung, Akansel Cosgun

The need for safe, predictable, and reliable robot navigation is fundamental for mobile robots to move around in home and office environments. Shortest-path navigation is a popular robot navigation method that uses the most efficient path to get to the desired goal. This behaviour is not always easy to interpret, understand, and avoid in a congested hallway. Instead, more predictable navigation methods, such as a robot following a wall, can help increase social acceptance and help avoid the robot crossing the pedestrian path. If a robot follows along a wall, a key variable to consider is the preferred driving side of the robot (left or right) in areas such as in narrow passages, and its perceived impact on social acceptance. This international user study (n = 143) involved an online video-based test to compare robot evaluation and social acceptance for two types of mobile navigation (Wall-Following and Shortest Path), including the preferred driving side for Wall-Following. A Fetch robot navigated from start to goal position in a series of indoor scenarios with a pedestrian. Select scenarios included a hallway, doorway, and intersection. Independent Sample T-Tests results found that Wall-Following was rated significantly higher than Shortest Path for being perceived as more comfortable and predictable, regardless of robot driving side. The preference for the driver side of the robot did not match the country of residence, nor did it have a significant impact on robot ratings. There were significant interaction effects for comfort, safety and predictable scores across two timepoints. Given the popularity of Shortest Path navigation, the findings indicate that this approach might not be the most appropriate for human settings. Additional investigation into Wall-Following behaviours is recommended for social acceptance, even if the method compromises the efficiency of the robot to acheive its objective.

安全、可预测和可靠的机器人导航是移动机器人在家庭和办公环境中移动的基础。最短路径导航是一种流行的机器人导航方法,它使用最有效的路径来达到预期目标。在拥挤的走廊中,这种行为并不总是容易解释、理解和避免。取而代之的是更可预测的导航方法,例如机器人沿着墙壁前进,这有助于提高社会认可度,避免机器人横穿人行道。如果机器人沿着墙壁前进,则需要考虑的一个关键变量是机器人在狭窄通道等区域的首选驾驶侧(左侧或右侧),以及其对社会接受度的影响。这项国际用户研究(n = 143)通过在线视频测试,比较了两种移动导航(沿墙导航和最短路径导航)的机器人评估和社会接受度,包括沿墙导航的首选驾驶侧。在一系列室内场景中,Fetch 机器人与行人一起从起点导航到目标位置。选择的场景包括走廊、门口和十字路口。独立样本 T 检验结果发现,无论机器人驾驶员在哪一侧,"墙壁跟随 "的舒适度和可预测性都明显高于 "最短路径"。对机器人驾驶员一侧的偏好与居住国无关,对机器人的评分也没有显著影响。在两个时间点上,舒适度、安全性和可预测性得分之间存在明显的交互效应。鉴于 "最短路径 "导航的流行,研究结果表明这种方法可能并不最适合人类环境。为了获得社会的认可,建议对 "墙壁跟随 "行为进行更多调查,即使这种方法会影响机器人实现目标的效率。
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引用次数: 0
From the Definition to the Automatic Assessment of Engagement in Human–Robot Interaction: A Systematic Review 从定义到自动评估人机交互中的参与度:系统回顾
IF 4.7 2区 计算机科学 Q2 ROBOTICS Pub Date : 2024-06-04 DOI: 10.1007/s12369-024-01146-w
Alessandra Sorrentino, Laura Fiorini, Filippo Cavallo

The concept of engagement is widely adopted in the human–robot interaction (HRI) field, as a core social phenomenon in the interaction. Despite the wide usage of the term, the meaning of this concept is still characterized by great vagueness. A common approach is to evaluate it through self-reports and observational grids. While the former solution suffers from a time-discrepancy problem, since the perceived engagement is evaluated at the end of the interaction, the latter solution may be affected by the subjectivity of the observers. From the perspective of developing socially intelligent robots that autonomously adapt their behaviors during the interaction, replicating the ability to properly detect engagement represents a challenge in the social robotics community. This systematic review investigates the conceptualization of engagement, starting with the works that attempted to automatically detect it in interactions involving robots and real users (i.e., online surveys are excluded). The goal is to describe the most worthwhile research efforts and to outline the commonly adopted definitions (which define the authors’ perspective on the topic) and their connection with the methodology used for the assessment (if any). The research was conducted within two databases (Web of Science and Scopus) between November 2009 and January 2023. A total of 590 articles were found in the initial search. Thanks to an accurate definition of the exclusion criteria, the most relevant papers on automatic engagement detection and assessment in HRI were identified. Finally, 28 papers were fully evaluated and included in this review. The analysis illustrates that the engagement detection task is mostly addressed as a binary or multi-class classification problem, considering user behavioral cues and context-based features extracted from recorded data. One outcome of this review is the identification of current research barriers and future challenges on the topic, which could be clustered in the following fields: engagement components, annotation procedures, engagement features, prediction techniques, and experimental sessions.

作为交互过程中的一种核心社会现象,"参与 "这一概念在人机交互(HRI)领域被广泛采用。尽管这一术语被广泛使用,但其含义仍然非常模糊。一种常见的方法是通过自我报告和观察网格进行评估。前一种方法存在时间差问题,因为感知到的参与度是在互动结束时进行评估的,而后一种方法则可能受到观察者主观性的影响。从开发能在交互过程中自主调整行为的社交智能机器人的角度来看,复制正确检测参与度的能力是社交机器人领域的一项挑战。本系统综述从试图自动检测机器人与真实用户(即不包括在线调查)互动中的 "参与 "的作品入手,对 "参与 "的概念化进行了研究。目的是描述最有价值的研究工作,并概述普遍采用的定义(定义了作者对该主题的看法)及其与评估方法(如有)之间的联系。研究是在 2009 年 11 月至 2023 年 1 月期间在两个数据库(Web of Science 和 Scopus)中进行的。初步搜索共发现 590 篇文章。由于对排除标准进行了准确定义,因此确定了与人力资源创新中的自动参与检测和评估最相关的论文。最后,对 28 篇论文进行了全面评估,并将其纳入本综述。分析表明,参与度检测任务大多是作为二元或多类分类问题来处理的,考虑到了从记录数据中提取的用户行为线索和基于上下文的特征。本综述的成果之一是确定了该主题当前的研究障碍和未来的挑战,这些障碍和挑战可归纳为以下领域:参与组件、注释程序、参与特征、预测技术和实验环节。
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引用次数: 0
Design and Evaluation of a Mobile Robotic Assistant for Emotional Learning in Individuals with ASD: Expert Evaluation Stage 设计和评估用于自闭症患者情感学习的移动机器人助手:专家评估阶段
IF 4.7 2区 计算机科学 Q2 ROBOTICS Pub Date : 2024-06-03 DOI: 10.1007/s12369-024-01145-x
Luis F. Guerrero-Vásquez, Vladimir E. Robles-Bykbaev, Pedro A. Cordero-Jara, Pablo S. Jara-Jimbo

This article introduces the design and assessment of a robotic assistant aimed at generating therapeutic interventions for individuals with ASD. A uniform oval-shaped structure was considered for the design, featuring two arms, leg-like wheels, and a facial screen for displaying facial expressions. Six basic emotional states were generated, enriched with facial expressions, colors, sounds, and movements, aiming to emulate human nonverbal language to the greatest extent possible. The construction process was executed using additive manufacturing technology, specifically 3D printing. Once the functional prototype was developed, its appearance, therapeutic usability, generation of emotional states, and social skill development were evaluated through structured surveys on a Likert Scale. The evaluation took place in two stages: (a) expert peer evaluation, involving 5 experts in ASD, with consensus levels determined using Kendall’s Coefficient of Concordance ((omega )), that show a susbtantial agreement ((omega =0.709)) regarding the robot appearance and slight agreement ((omega =0.183)) in mood generation; (b) perception assessment with individuals who work daily with people with ASD, with 36 participants, and survey validation through Cronbach’s Alpha ((alpha = 0.94)), followed by results analysis using descriptive statistics, which indicates that the robot appearance is suitable for the majority of evaluators, but they differ in the robot dimensions. Outcomes highlighted the robotic assistant’s specific characteristics that warrant adjustments before piloting with ASD individuals. This study presents a replicable protocol for the preliminary evaluation of any technological support geared towards therapeutic interventions, preceding experimental processes involving the target audience.

本文介绍了一款机器人助手的设计和评估,该机器人助手旨在为自闭症患者提供治疗干预。设计考虑了统一的椭圆形结构,具有两个手臂、类似腿的轮子和一个用于显示面部表情的面部屏幕。设计生成了六种基本情绪状态,并通过面部表情、颜色、声音和动作加以丰富,旨在最大程度地模拟人类的非口头语言。制造过程采用了增材制造技术,特别是三维打印技术。功能原型开发完成后,通过利克特量表结构化调查对其外观、治疗可用性、情绪状态生成和社交技能发展进行了评估。评估分两个阶段进行:(a)专家同行评估,有5位ASD方面的专家参与,使用肯德尔一致系数(Kendall's Coefficient of Concordance)确定共识水平,结果显示,在机器人外观方面有基本一致(0.709),在情绪生成方面略有一致(0.183);(b)专家同行评估,有5位ASD方面的专家参与,使用肯德尔一致系数(Kendall's Coefficient of Concordance)确定共识水平,结果显示,在机器人外观方面有基本一致(0.709),在情绪生成方面略有一致(0.183)。183);(b)对每天与自闭症患者打交道的 36 名参与者进行感知评估,并通过 Cronbach's Alpha(0.94)进行调查验证,然后使用描述性统计进行结果分析,结果表明机器人外观适合大多数评估者,但他们在机器人维度上存在差异。研究结果凸显了机器人助手的特殊性,因此在与 ASD 患者进行试点之前需要对其进行调整。本研究提出了一个可复制的方案,用于在目标受众参与实验过程之前,对任何面向治疗干预的技术支持进行初步评估。
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引用次数: 0
The Critical Robot: Impact of Performance Feedback on Intrinsic Motivation, Self-Esteem and Psychophysiology in Human–Robot Interaction 关键机器人:性能反馈对人机交互中内在动机、自尊和心理生理学的影响
IF 4.7 2区 计算机科学 Q2 ROBOTICS Pub Date : 2024-05-29 DOI: 10.1007/s12369-024-01147-9
Cyril Marx, Clemens Könczöl, Agnes Altmanninger, Bettina Kubicek

Social, anthropomorphic robots are increasingly used in professional work environments to collaborate with humans. However, little is known about how these robots affect human workers in performance-critical aspects, such as feedback. The present study investigates differences between the effects of a robot and a human feedback giver on self-esteem, intrinsic motivation, and psychophysiological reactions. Using a mixed model design for subjective data and a between-subject design for psychophysiological data, we tested 72 participants who performed a cognitive task on working memory, namely the 3-back task. The results indicate that people are more motivated to perform the task when receiving feedback from a robot, but their electrodermal activity and heart rate are higher after receiving positive feedback from a human. There is no difference in electrodermal activity following negative feedback from a human or a robot. Additional analyses show that individuals report feeling less comfortable and perceiving less social warmth when receiving feedback from a robot compared to a human. Furthermore, individuals exhibit higher skin conductance responses when perceiving greater social warmth in their interactions, regardless of whether their interaction partner is a human or a robot. The results suggest that social robots may serve as surrogates for social interaction. However, they seem to have less social presence, which leads to reduced psychophysiological reactions. This knowledge may be used to calibrate arousal in feedback situations.

在专业工作环境中,越来越多地使用社交拟人机器人与人类协作。然而,人们对这些机器人在反馈等对工作表现至关重要的方面如何影响人类工作者却知之甚少。本研究调查了机器人和人类反馈者对自尊、内在动力和心理生理反应的影响差异。我们采用混合模型设计(主观数据)和主体间设计(心理生理数据),对 72 名参加工作记忆认知任务(即 3 回任务)的人进行了测试。结果表明,当收到机器人的反馈时,人们执行任务的积极性更高,但当收到人类的积极反馈时,他们的皮电活动和心率更高。在收到人类或机器人的负面反馈后,人们的皮电活动没有差异。其他分析表明,与人类相比,当接收到机器人的反馈时,个体会感觉不那么舒适,社会温暖感也较低。此外,无论互动伙伴是人类还是机器人,当个体在互动中感知到更大的社会温暖时,都会表现出更高的皮肤传导反应。研究结果表明,社交机器人可以作为社交互动的替代品。不过,它们的社交存在感似乎较低,从而导致心理生理反应降低。这一知识可用于校准反馈情况下的唤醒。
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International Journal of Social Robotics
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