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Preference-Based People-Aware Navigation for Telepresence Robots 基于人的偏好的网真机器人导航
IF 4.7 2区 计算机科学 Q1 Arts and Humanities Pub Date : 2024-04-24 DOI: 10.1007/s12369-024-01131-3
Alberto Bacchin, Gloria Beraldo, Jun Miura, Emanuele Menegatti
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引用次数: 0
“I Want to Send a Message to My Friend”: Exploring the Shift of Agency to Older Adults in HRI "我想给我的朋友发个信息":探索人力资源研究所中的代理权向老年人的转移
IF 4.7 2区 计算机科学 Q1 Arts and Humanities Pub Date : 2024-04-22 DOI: 10.1007/s12369-024-01128-y
Hugo Simão, David Gonçalves, Ana C. Pires, Lúcia Abreu, Alexandre Bernardino, Jodi Forlizzi, Tiago Guerreiro

Communication among some older adults is affected by cognitive and mobility impairments. This increases isolation, particularly for those residing in care homes, and leads to accelerated cognitive decline. Previous research has leveraged assistive robots to promote recreational routines and communication among older adults, with the robot leading the interaction. However, older adults could have more agency in the interaction, as robots could extend elders’ intentions and needs. Therefore, we explored an approach whereby the robot’s agency is shifted to the older adults who lead the interaction by commanding a robot’s actions using interactive physical blocks (tangible blocks). We conducted sessions with 22 care home dwellers where they could exchange messages and objects using the robot. Based on older adults’ observed behaviors during the sessions and perspectives gathered from interviews with geriatric professionals, we reflect on the opportunities and challenges for increased user agency and the asymmetries that emerged from differing abilities and personality traits. Our qualitative results highlight the potential of robotic approaches to extend the agency and communication of older adults, anchored on human values, such as the exchange of affection, collaboration, and competition.

一些老年人的交流受到认知和行动障碍的影响。这增加了孤独感,尤其是那些居住在护理院的老年人,并导致认知能力加速衰退。以前的研究利用辅助机器人促进老年人的娱乐活动和交流,由机器人主导互动。然而,老年人在互动中可以有更多的自主权,因为机器人可以扩展老年人的意图和需求。因此,我们探索了一种方法,通过使用交互式物理积木(有形积木)指挥机器人的行动,将机器人的代理权转移给老年人,由他们主导互动。我们与 22 名居住在护理院的老年人进行了交流,让他们使用机器人交换信息和物品。根据我们观察到的老年人在互动过程中的行为,以及与老年医学专业人士的访谈中收集到的观点,我们反思了增强用户代理权的机遇和挑战,以及不同能力和个性特征所导致的不对称现象。我们的定性结果凸显了机器人方法在扩展老年人的代理权和交流方面的潜力,它以人类价值观为基础,如感情交流、合作和竞争。
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引用次数: 0
Personality Traits and Willingness to Use a Robot: Extending Emic/Etic Personality Concept 性格特征与使用机器人的意愿:扩展Emic/Etic人格概念
IF 4.7 2区 计算机科学 Q1 Arts and Humanities Pub Date : 2024-04-16 DOI: 10.1007/s12369-024-01129-x
Mohammad Babamiri, Rashid Heidarimoghadam, Fakhradin Ghasemi, Leili Tapak, Alireza Mortezapour

Examining personality traits can enhance the likelihood of a successful interaction between humans and robots in forthcoming work settings. Employing the emic/etic approach stands out as a crucial method for investigating personality types in the context of future environments. Currently, no study has explored the impact of this approach on individuals’ willingness to engage with a robot. In the present study, our aim is to determine whether emic characteristics can influence the connection between etic traits and the willingness to use a robot. In the current study, 367 male workers participated. All data were collected using valid and reliable questionnaires. The Five-Factor model of personality was regarded as etic personality characteristics, while the moderating roles of technology affinity and STARA were assessed as emic personality characteristics. The analytical process followed the method presented by Hayes et al. for analyzing moderators. Technology affinity, as a primary emic factor, exerts a moderating influence on the association between neuroticism, openness, agreeableness, conscientiousness, and the willingness to use robots. Conversely, STARA serves as a mediator exclusively in the relationship with neuroticism among workers. Notably, extroversion does not exhibit mediation with any of the emic factors. Both emic and etic personality characteristics were recognized as significant facilitators of the inclination to use robots. In addition to technology affinity and STARA, it is advisable to explore new emic traits and their interactive effects with etic personality characteristics.

在即将到来的工作环境中,研究个性特征可以提高人类与机器人成功互动的可能性。在未来环境中,采用情绪/情感方法是研究人格类型的重要方法。目前,还没有研究探讨过这种方法对个人与机器人互动意愿的影响。在本研究中,我们的目的是确定情感特征是否会影响行为特征与使用机器人意愿之间的联系。本研究共有 367 名男性工人参与。所有数据均通过有效、可靠的问卷收集。人格五因素模型被视为等位人格特征,而技术亲和力和 STARA 的调节作用则被评估为显性人格特征。分析过程遵循 Hayes 等人提出的调节因素分析方法。技术亲和力作为一个主要的情绪因素,对神经质、开放性、合意性、自觉性与使用机器人意愿之间的关联产生了调节作用。相反,STARA 在工人的神经质关系中只起中介作用。值得注意的是,外向性与任何情绪因素都不存在中介关系。情感型和行为型人格特征都被认为是使用机器人倾向的重要促进因素。除了技术亲和力和 STARA 之外,我们还应该探索新的情感特征及其与行为个性特征之间的互动效应。
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引用次数: 0
Comparison of Outcomes Between Robot-Assisted Language Learning System and Human Tutors: Focusing on Speaking Ability 机器人辅助语言学习系统与人类辅导员的成果比较:以口语能力为重点
IF 4.7 2区 计算机科学 Q1 Arts and Humanities Pub Date : 2024-04-11 DOI: 10.1007/s12369-024-01134-0
Takamasa Iio, Yuichiro Yoshikawa, Kohei Ogawa, Hiroshi Ishiguro

This study explores how much current mainstream Robot-Assisted Language Learning (RALL) systems produce outcomes compared to human tutors instructing a typical English conversation lesson. To this end, an experiment was conducted with 26 participants divided in RALL (14 participants) and human tutor (12 participants) groups. All participants took a pre-test on the first day, followed by 30 min of study per day for 7 days, and 3 post-tests on the last day. The test results indicated that the RALL group considerably improved lexical/grammatical error rates and fluency of speech compared to that for the human tutor group. The other characteristics, such as rhythm, pronunciation, complexity, and task achievement of speech did not indicate any differences between the groups. The results suggested that exercises with the RALL system enabled participants to commit the learned expressions to memory, whereas those with human tutors emphasized on communication with the participants. This study demonstrated the benefits of using RALL systems that can work well in lessons that human tutors find hard to teach.

本研究探讨了当前主流的机器人辅助语言学习(RALL)系统与人类辅导员指导典型的英语会话课程相比,能产生多大的效果。为此,我们对 26 名参与者进行了实验,分为机器人辅助语言学习系统组(14 人)和人类导师组(12 人)。所有参与者都在第一天进行了前测,然后在 7 天内每天学习 30 分钟,并在最后一天进行了 3 次后测。测试结果表明,与人类辅导员组相比,RALL 组的词法/语法错误率和语音流畅性都有很大提高。而在其他方面,如节奏、发音、复杂性和任务完成度等,两组之间没有任何差异。研究结果表明,使用 RALL 系统进行的练习可使学员将所学表达方式牢记于心,而使用真人辅导员进行的练习则强调与学员的交流。这项研究证明了使用 RALL 系统的益处,该系统可以在人类辅导员认为难以教授的课程中发挥良好作用。
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引用次数: 0
Having Different Dialog Roles in Telecommunication by Using Two Teleoperated Robots Reduces an Operator’s Guilt 使用两个远程操作机器人在电信中扮演不同的对话角色可减少操作员的内疚感
IF 4.7 2区 计算机科学 Q1 Arts and Humanities Pub Date : 2024-04-10 DOI: 10.1007/s12369-024-01125-1
Reina Nozawa, Kazuki Sakai, Megumi Kawata, Hiroshi Ishiguro, Yuichiro Yoshikawa

In recent years, applications of social robots as the operator’s avatar have been widely studied for remote conversation with rich nonverbal information. Having another side-participant robot beside the avatar robot of the operator was found to be effective for providing long-lasting backchannels to the interlocutor. The side-participant robot is also expected to play a role in assisting human participation in multiparty conversations. However, such a focus has not been applied to remote conversations with multiple robots. Here, we propose a multiple-robot telecommunication system with which the operator can use a side-participant robot to assist conversation that is developed by the operator through the main speaker robot to verify its effectiveness. In the laboratory experiment where the subjects were made to feel stressed by being forced to provide rude questions to the interlocutor, the proposed system was shown to reduce guilt and to improve the overall mood of operators. The result encourages the application of a multi robot remote conversation system to allow the user to participate in remote conversations with less anxiety of potential failure in maintaining the conversation.

近年来,人们广泛研究了社交机器人作为操作者化身的应用,以实现具有丰富非语言信息的远程对话。研究发现,在操作者的化身机器人旁边配备另一个侧面参与者机器人,可以有效地为对话者提供持久的后方通道。人们还期望旁听机器人在协助人类参与多方对话方面发挥作用。然而,这一重点尚未应用于多个机器人的远程对话。在这里,我们提出了一种多机器人远程通信系统,操作员可以使用旁听机器人协助对话,对话由操作员通过主讲机器人进行开发,以验证其有效性。在实验室实验中,受试者被迫向对话者提出粗鲁的问题,从而感到压力,结果表明所提出的系统能够减轻操作员的内疚感,并改善其整体情绪。这一结果鼓励了多机器人远程会话系统的应用,使用户在参与远程会话时减少了对维持会话可能失败的焦虑。
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引用次数: 0
Strangers on a Team?: Human Companions, Compared to Strangers or Individuals, are More Likely to Reject a Robot Teammate 团队中的陌生人?:与陌生人或个人相比,人类同伴更有可能拒绝机器人队友
IF 4.7 2区 计算机科学 Q1 Arts and Humanities Pub Date : 2024-04-10 DOI: 10.1007/s12369-024-01133-1
Cobe Deane Wilson, Danielle Langlois, Marlena R. Fraune

As robots become more common, people interact with them individually, with strangers, and with friends. For example, when coming across a robot in a mall, a family might ask it for instructions. An individual person might hesitate to interact with the robot until they see another person interacting, and then explore the robot together. Although human–robot interaction (HRI) research has recently uncovered the importance of examining differences in group behavior toward robots versus individuals’ behavior, thus far, most HRI research has not distinguished behavior based on group type (e.g., stranger, companion). In this online lab-based study, we explore how individuals, strangers, and companions collaborate with robot teammates. We test competing hypotheses: (1) More cohesive companion groups will form a human subgroup and exclude the robots more than strangers or individuals, vs. (2) More cohesive companion groups will provide social support to interact better with the novel robotic technology than strangers or individuals. In this cooperative context in which participants were required to interact with the robot, results supported H1: the subgroup hypothesis. Based on these findings, people deploying robots should note that if people are required to interact with the robots, the interactions may not go as smoothly for companion groups compared to stranger groups or individuals.

随着机器人越来越常见,人们会与它们单独、与陌生人、与朋友进行互动。例如,在商场里遇到一个机器人时,一家人可能会向它请教。单个人可能会犹豫是否要与机器人互动,直到他们看到其他人在互动,然后一起探索机器人。尽管最近的人机交互(HRI)研究发现,研究对机器人的群体行为与个人行为之间的差异非常重要,但迄今为止,大多数 HRI 研究都没有根据群体类型(如陌生人、同伴)来区分行为。在这项基于实验室的在线研究中,我们探讨了个人、陌生人和同伴如何与机器人队友协作。我们测试了两个相互竞争的假设:(1) 与陌生人或个人相比,凝聚力更强的同伴群体将形成一个人类子群体,并更排斥机器人;(2) 与陌生人或个人相比,凝聚力更强的同伴群体将提供社会支持,从而更好地与新型机器人技术互动。在这种要求参与者与机器人互动的合作情境中,结果支持 H1:亚群体假设。基于这些研究结果,人们在部署机器人时应注意,如果要求人们与机器人互动,那么同伴群体与陌生人群体或个人的互动可能不会那么顺利。
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引用次数: 0
Effects of Explanation Strategy and Autonomy of Explainable AI on Human–AI Collaborative Decision-making 可解释人工智能的解释策略和自主性对人机协作决策的影响
IF 4.7 2区 计算机科学 Q1 Arts and Humanities Pub Date : 2024-04-09 DOI: 10.1007/s12369-024-01132-2
Bingcheng Wang, Tianyi Yuan, Pei-Luen Patrick Rau

This study examined the effects of explanation strategy (global explanation vs. deductive explanation vs. contrastive explanation) and autonomy level (high vs. low) of explainable agents on human–AI collaborative decision-making. A 3 × 2 mixed-design experiment was conducted. The decision-making task was a modified Mahjong game. Forty-eight participants were divided into three groups, each collaborating with an agent with a different explanation strategy. Each agent had two autonomy levels. The results indicated that global explanation incurred the lowest mental workload and highest understandability. Contrastive explanation required the highest mental workload but incurred the highest perceived competence, affect-based trust, and social presence. Deductive explanation was found to be the worst in terms of social presence. The high-autonomy agents incurred lower mental workload and interaction fluency but higher faith and social presence than the low-autonomy agents. The findings of this study can help practitioners in designing user-centered explainable decision-support agents and choosing appropriate explanation strategies for different situations.

本研究考察了解释策略(全局解释 vs. 演绎解释 vs. 对比解释)和可解释代理的自主水平(高与低)对人类-人工智能协同决策的影响。实验采用 3 × 2 混合设计。决策任务是一个改良的麻将游戏。48 名参与者被分为三组,每组与一个具有不同解释策略的代理合作。每个代理都有两个自主级别。结果表明,全局解释的心理工作量最小,可理解性最高。对比式解释所需的心理工作量最大,但产生的感知能力、基于情感的信任和社会存在感也最高。演绎法解释的社会存在感最差。与低自主性代理人相比,高自主性代理人的脑力劳动负荷和互动流畅性较低,但产生的信任和社会存在感较高。本研究的结果有助于从业人员设计以用户为中心的可解释决策支持代理,并针对不同情况选择适当的解释策略。
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引用次数: 0
Personalizing Activity Selection in Assistive Social Robots from Explicit and Implicit User Feedback 从显性和隐性用户反馈中个性化辅助社交机器人的活动选择
IF 4.7 2区 计算机科学 Q1 Arts and Humanities Pub Date : 2024-04-09 DOI: 10.1007/s12369-024-01124-2
Marcos Maroto-Gómez, María Malfaz, José Carlos Castillo, Álvaro Castro-González, Miguel Ángel Salichs

Robots in multi-user environments require adaptation to produce personalized interactions. In these scenarios, the user’s feedback leads the robots to learn from experiences and use this knowledge to generate adapted activities to the user’s preferences. However, preferences are user-specific and may suffer variations, so learning is required to personalize the robot’s actions to each user. Robots can obtain feedback in Human–Robot Interaction by asking users their opinion about the activity (explicit feedback) or estimating it from the interaction (implicit feedback). This paper presents a Reinforcement Learning framework for social robots to personalize activity selection using the preferences and feedback obtained from the users. This paper also studies the role of user feedback in learning, and it asks whether combining explicit and implicit user feedback produces better robot adaptive behavior than considering them separately. We evaluated the system with 24 participants in a long-term experiment where they were divided into three conditions: (i) adapting the activity selection using the explicit feedback that was obtained from asking the user how much they liked the activities; (ii) using the implicit feedback obtained from interaction metrics of each activity generated from the user’s actions; and (iii) combining explicit and implicit feedback. As we hypothesized, the results show that combining both feedback produces better adaptive values when correlating initial and final activity scores, overcoming the use of individual explicit and implicit feedback. We also found that the kind of user feedback does not affect the user’s engagement or the number of activities carried out during the experiment.

多用户环境中的机器人需要进行适应性调整,以产生个性化的互动。在这些场景中,用户的反馈会引导机器人从经验中学习,并利用这些知识根据用户的偏好生成相应的活动。然而,用户的喜好是特定的,可能会有变化,因此需要学习如何根据每个用户的喜好个性化机器人的行动。在人机交互中,机器人可以通过询问用户对活动的意见(显性反馈)或从交互中估计用户的意见(隐性反馈)来获得反馈。本文为社交机器人提出了一个强化学习框架,利用从用户那里获得的偏好和反馈来个性化活动选择。本文还研究了用户反馈在学习中的作用,并探讨了结合显性和隐性用户反馈是否比单独考虑这两种反馈能产生更好的机器人自适应行为。我们在一项长期实验中对该系统进行了评估,24 名参与者被分为三种情况:(i) 使用从询问用户对活动的喜爱程度中获得的显式反馈来调整活动选择;(ii) 使用从用户操作生成的每个活动的交互指标中获得的隐式反馈;以及 (iii) 结合显式和隐式反馈。正如我们所假设的那样,结果表明,当初始和最终活动得分相关联时,结合两种反馈会产生更好的适应值,从而克服了单独使用显性和隐性反馈的问题。我们还发现,用户反馈的种类不会影响用户的参与度或在实验过程中开展活动的数量。
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引用次数: 0
Machine Learning Driven Developments in Behavioral Annotation: A Recent Historical Review 机器学习驱动行为注释的发展:最新历史回顾
IF 4.7 2区 计算机科学 Q1 Arts and Humanities Pub Date : 2024-04-08 DOI: 10.1007/s12369-024-01117-1
Eleanor Watson, Thiago Viana, Shujun Zhang

Annotation tools serve a critical role in the generation of datasets that fuel machine learning applications. With the advent of Foundation Models, particularly those based on Transformer architectures and expansive language models, the capacity for training on comprehensive, multimodal datasets has been substantially enhanced. This not only facilitates robust generalization across diverse data categories and knowledge domains but also necessitates a novel form of annotation—prompt engineering—for qualitative model fine-tuning. This advancement creates new avenues for machine intelligence to more precisely identify, forecast, and replicate human behavior, addressing historical limitations that contribute to algorithmic inequities. Nevertheless, the voluminous and intricate nature of the data essential for training multimodal models poses significant engineering challenges, particularly with regard to bias. No consensus has yet emerged on optimal procedures for conducting this annotation work in a manner that is ethically responsible, secure, and efficient. This historical literature review traces advancements in these technologies from 2018 onward, underscores significant contributions, and identifies existing knowledge gaps and avenues for future research pertinent to the development of Transformer-based multimodal Foundation Models. An initial survey of over 724 articles yielded 156 studies that met the criteria for historical analysis; these were further narrowed down to 46 key papers spanning the years 2018–2022. The review offers valuable perspectives on the evolution of best practices, pinpoints current knowledge deficiencies, and suggests potential directions for future research. The paper includes six figures and delves into the transformation of research landscapes in the realm of machine-assisted behavioral annotation, focusing on critical issues such as bias.

注释工具在生成促进机器学习应用的数据集方面发挥着至关重要的作用。随着基础模型的出现,特别是那些基于 Transformer 架构和扩展语言模型的基础模型的出现,在综合、多模态数据集上进行训练的能力得到了大幅提升。这不仅有利于在不同的数据类别和知识领域中实现强大的泛化,而且还需要一种新的注释形式--提示工程--来对模型进行定性微调。这一进步为机器智能更精确地识别、预测和复制人类行为开辟了新途径,解决了导致算法不公平的历史局限性。然而,训练多模态模型所需的数据量巨大且错综复杂,这给工程设计带来了巨大挑战,尤其是在偏差方面。对于如何以符合道德规范、安全、高效的方式开展注释工作的最佳程序,目前尚未达成共识。本历史文献综述追溯了 2018 年以来这些技术的进步,强调了重大贡献,并确定了与开发基于变压器的多模态地基模型相关的现有知识差距和未来研究途径。对超过 724 篇文章的初步调查得出了 156 项符合历史分析标准的研究;这些研究进一步缩小到 46 篇关键论文,时间跨度为 2018-2022 年。该综述为最佳实践的演变提供了宝贵的视角,指出了当前知识的不足,并提出了未来研究的潜在方向。论文包括六幅图表,深入探讨了机器辅助行为注释领域研究格局的转变,重点关注了偏见等关键问题。
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引用次数: 0
Fear of Being Replaced by Robots and Turnover Intention: Evidence from the Chinese Manufacturing Industry 对被机器人取代的恐惧与离职意向:来自中国制造业的证据
IF 4.7 2区 计算机科学 Q1 Arts and Humanities Pub Date : 2024-04-06 DOI: 10.1007/s12369-024-01123-3

Abstract

As China has become the largest user of industrial robots, the need to understand how workers perceive robot-human substitution and how their perceptions influence their job behaviors is becoming increasingly crucial. This paper examined whether workers’ fear of being replaced by robots (FRR) is correlated with one aspect of job behavior: turnover intention, which refers to the extent to which an individual intends to change their job within a specific time period. Using a dataset covering 1512 manufacturing workers in Guangdong province of China, we found that workers who fear losing their jobs to robots report significantly higher turnover intention. We also found that the positive effect of FRR on turnover intention increased when robots were already utilised in the workplace. This effect was also found to be increase when workers perceived that their wages did not increase with the rise in productivity due to robotisation. Based on these findings, we provide practical recommendations to organizations on effectively addressing the turnover intention arising from the FRR.

摘要 随着中国成为工业机器人的最大用户,了解工人如何看待机器人-人工替代以及他们的看法如何影响他们的工作行为变得越来越重要。本文研究了工人对被机器人取代的恐惧(FRR)是否与工作行为的一个方面相关:离职意向,即个人在特定时间内打算更换工作的程度。通过使用一个涵盖中国广东省 1512 名制造业工人的数据集,我们发现,担心工作被机器人抢走的工人的离职意向明显更高。我们还发现,当工作场所已经使用机器人时,《财务报告准则》对离职意向的积极影响会增加。当工人认为他们的工资不会随着机器人化带来的生产率提高而增加时,这种效应也会增加。基于这些研究结果,我们为企业提供了切实可行的建议,以有效解决因《财务条例与细则》而产生的离职意向问题。
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引用次数: 0
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International Journal of Social Robotics
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