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Determination of Conventional Transportation for ADL Pathway in Malang City 玛琅市ADL通道常规交通的确定
Pub Date : 2021-11-10 DOI: 10.12962/j23546026.y2020i1.11363
Suta Dwi Atmawiyanur, N. Budiharti, Emma Adriantantri
—The number of conventional microbus transports with passengers can be seen from the comparison between capacity in a trip t.hat is far from the capacity standard. This study uses the Work Sampling and Work Load Analysis theory to determine the optimal needs of the microbus ADL (Arjosari Dinoyo - Landungsari) route. The study was conducted by observation and interview. The study was conducted by taking samples of microbus and microbus drivers as many as 38 unit of the total number of drivers and minibus available is 42 unit. Data collection by following the driver's activities for 5 days commuting. Record the number of passengers and the productive and non-productive time of the driver by taking into account the Performance Rating and Allowance factors and calculating the driver's workload. The results showed an average driver workload only 49 % with the current active microbus condition with total of 42 units. The researcher recommends that each minibus driver has an ideal workload of 90%, so the need for ADL line microbuses is 23 units in the hope that the number of passengers will increase.
从一次行程的载客量比较中可以看出,传统的微型公共汽车的载客量远远没有达到标准。本研究运用工作抽样和工作负荷分析理论,确定微型巴士ADL (Arjosari Dinoyo - Landungsari)路线的最优需求。本研究采用观察法和访谈法。该研究是通过采样进行的,面包车和面包车的司机多达38个单位,而面包车的司机总数为42个单位。通过跟踪驾驶员5天的通勤活动来收集数据。记录乘客人数,以及司机的工作时间和非工作时间,并将工作表现评分和津贴因素考虑在内,计算司机的工作量。结果显示,在目前总共42辆的活跃微型巴士条件下,司机的平均工作量仅为49%。研究人员建议,每个小巴司机的理想工作量为90%,因此ADL线的小巴需求为23辆,希望乘客数量增加。
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引用次数: 0
Comparing Between Production Scheduling Methods to Achieve Efficient Resource Utilization 实现资源高效利用的生产调度方法比较
Pub Date : 2021-11-10 DOI: 10.12962/j23546026.y2020i1.11362
E. Nursanti, Sibut Sibut, Sudharsan Jayabalan, Fourry Handoko, Nindya Oktarina
—High competition among industries nowadays, requires companies to improve their production services. The speed of production service time, with excellent quality, becomes part of the company’s competitive advantage. This study aims to compare several production scheduling methods which are commonly used, so that efficient resource utilization can be obtained. Production Scheduling Methods such as Make to Order, Dannenbring, Branch and Bound, Nawaz Enscore and Ham and Campbell Dudeck Smith were compared using one case of tire retreading production. There were two jobs: tire retreading for truck and bus. Each job, assigned to ten workstations following its production steps. The results were obtained that Dannenbring and Campbell Dudeck Smith gave the same best results with the smallest makespan value, equivalent to 48% efficiency.
当今行业竞争激烈,要求企业提高生产服务水平。生产服务时间快,质量过硬,成为公司竞争优势的一部分。本研究旨在比较几种常用的生产调度方法,以达到资源的高效利用。以轮胎翻新生产为例,对按订单生产、Dannenbring、Branch and Bound、Nawaz Enscore和Ham and Campbell Dudeck Smith等生产调度方法进行了比较。当时有两份工作:给卡车和公共汽车翻新轮胎。每个作业,按照其生产步骤分配给十个工作站。结果表明,Dannenbring和Campbell Dudeck Smith在最大完工时间最小的情况下给出了相同的最佳结果,相当于48%的效率。
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引用次数: 0
Corporate Social Responsibility from Cigarette Industry According to Stakeholder Perspective 利益相关者视角下卷烟行业的企业社会责任
Pub Date : 2021-11-03 DOI: 10.12962/j23546026.y2020i1.11336
Hans William Najoan, D. Anandya
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引用次数: 0
Analysis on Quality of Service at Design and Engineering Department by Using Servqual, IPA, and QFD Methods 应用Servqual、IPA和QFD方法分析设计工程部的服务质量
Pub Date : 2021-11-03 DOI: 10.12962/j23546026.y2020i1.11337
Heru Indrawidjajanto, B. Syairudin
― PT. Semen Indonesia develops the cement business in Indonesia by striving to be at the forefront in the world of the cement manufacturing business, as well as trying to be a calculated player in the cement derivative business. To achieve this goal, the Department of Design & Engineering, as a supporting function, always strives to provide the best service for customers, namely other work units within PT. Semen Indonesia group. There are 20 service attributes used as indicators in the questionnaire, covering five dimensions of service quality, namely tangible, empathy, responsiveness, reliability, and assurance. The measurement of the level of customer satisfaction of the Design & Engineering Department is carried out by Service Quality (Servqual), Importance Performance Analysis (IPA), Quality Function Deployment (QFD) methods. The results show that based on Servqual analysis, in general, customers are still not satisfied with the resulting performance. Based on the results of the IPA analysis, five service attributes are the top priority for improvement, namely: coordination with customers, completion of Engineering work according to the agreed time, solutions to customer problems, able to meet customer needs, and product engineering by customer desires. Based on the results of the QFD analysis, there are six strategic steps in the work program carried out to improve service quality in the Design & Engineering Department.
- PT. Semen Indonesia在印尼发展水泥业务,努力走在世界水泥制造业务的前列,并努力成为水泥衍生品业务的重要参与者。为了实现这一目标,设计与工程部作为一个支持职能部门,始终努力为客户,即PT. Semen印度尼西亚集团内的其他工作单位提供最好的服务。问卷共有20个服务属性作为指标,涵盖了服务质量的五个维度,即有形、共情、响应、可靠性和保证。通过服务质量(Servqual)、重要性绩效分析(IPA)、质量功能展开(QFD)等方法来测量设计工程部的客户满意度水平。结果表明,基于Servqual分析,总体而言,客户对最终的绩效仍然不满意。根据IPA分析的结果,五个服务属性是改进的重中之重,即:与客户的协调,按照约定的时间完成工程工作,解决客户问题,能够满足客户需求,按照客户的愿望进行产品工程。基于QFD分析的结果,在工作计划中有六个战略步骤来提高设计与工程部的服务质量。
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引用次数: 0
Analysis of Improving The Service Quality of Professional Cooperation in “XZY” Higher Education Based on Servqual, IPA and QFD 基于服务质量、IPA和QFD的“XZY”高等教育专业合作服务质量提升分析
Pub Date : 2021-11-03 DOI: 10.12962/j23546026.y2020i1.11338
Muhammad Chusaeni, Bambang Syairuddin, I. Gunarta
The Status of Legal Entity State Higher Education (PTN-BH) at the Institut Teknologi Sepuluh Nopember (ITS) gives full autonomy to the management of higher education. For ITS to be able to innovate in exploring revenue generators, Business Development and Management Agency (BPPU) was formed which functions to raise, manage funds, and develop business units. Professional cooperation as one of the most dominant ITS business unit in contributing ITS revenue. BPPU as the administrative center for professional cooperation services always try to provide excellent service, but there are still complaints about these services related to speed and accuracy. To analyze the level of quality of professional cooperation services, this research uses the Servqual, ImportancePerformance Analysis (IPA) and Quality Function Deployment (QFD) methods. Servqual is used to analyze the gap between perception and customer expectations. The IPA method is used to measure the performance satisfaction expected and received by customers. And the QFD method is used to design priority strategies for improving service quality according to customer desires and technical capabilities by internal managers of professional cooperation. Servqual analysis results show the greatest gap between the perception variable and customer expectations, namely Em1 (understanding specific needs), Em2 (clarity of procedure), Rs2 (responsive service capability), and As3 (accuracy of cooperation services management). The results of the IPA analysis show that the variables in the quadrant A are the same as the results of Servqual Analysis which also have high priority to be handled, namely Em1, Em2, Rs2, and As3. In QFD analysis, these variables become customer requirements (whats) associated with technical responses (hows) obtained from internal BPPU management, and according to the house of quality diagram, the priority sequence of technical response is obtained, the priority of the technical response can be applied internally by BPPU so that FGDs are carried out, with the hope that a strategy for improving service quality can reduce complaints from professional cooperation customers. Keywords―Servqual, Importance-Performance Analysis (IPA), Quality Function Deployment (QFD), Service Quality, the
国家高等教育的法律实体地位(PTN-BH)在Sepuluh十一月理工学院(ITS)给予高等教育管理充分的自主权。为了使ITS能够在探索收入来源方面进行创新,成立了业务发展和管理署(BPPU),其职能是筹集、管理资金和发展业务部门。专业合作作为ITS最主要的业务单位之一,贡献ITS收入。BPPU作为专业合作服务的管理中心,一直在努力提供优质的服务,但在服务速度和准确性方面仍然存在一些抱怨。为了分析专业合作服务的质量水平,本研究采用了服务质量、重要性绩效分析(IPA)和质量功能部署(QFD)方法。Servqual用于分析感知与客户期望之间的差距。IPA法用于测量顾客期望和获得的绩效满意度。利用QFD方法,由专业合作的内部管理者根据客户需求和技术能力,设计提升服务质量的优先策略。服务质量分析结果显示,感知变量与客户期望之间的差距最大,分别是Em1(理解特定需求)、Em2(流程清晰度)、Rs2(响应性服务能力)和As3(合作服务管理的准确性)。IPA分析结果显示,象限A中的变量与Servqual analysis的结果相同,也具有高优先级需要处理,即Em1, Em2, Rs2和As3。在QFD分析中,这些变量成为客户需求(what)与BPPU内部管理得到的技术响应(how)相关联,并根据质量屋图得到技术响应的优先顺序,BPPU可以在内部应用技术响应的优先顺序,从而进行fgd,以期制定提高服务质量的策略,减少专业合作客户的投诉。关键词:服务质量;重要性绩效分析(IPA);质量功能部署(QFD)
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引用次数: 0
Integrated Transportation – Inventory Model for Outbound Logistics Optimization Hajariyah Agustina and Budi Santosa Departemen of Management Technology, Institut Teknologi Sepuluh Nopember (ITS), Surabaya e-mail: hajariyah.agustina@gmail.com of Cement 综合运输-出站物流优化库存模型Hajariyah Agustina和Budi Santosa管理技术系,Sepuluh理工学院11月(ITS),泗水电子邮件:hajariyah.agustina@gmail.com of Cement
Pub Date : 2021-11-02 DOI: 10.12962/j23546026.y2020i1.11329
Hajariyah Agustina, B. Santosa
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引用次数: 0
Development of Hesitant Fuzzy-Based Project Selection Method with Consideration of Benefits, Opportunities, Costs and Risks 考虑收益、机会、成本和风险的犹豫模糊项目选择方法的发展
Pub Date : 2021-11-02 DOI: 10.12962/j23546026.y2020i1.11328
Karina Ayu Trijana, U. Ciptomulyono
― PT X, a power generation company, hasn’t been able to meet their target in the business development segment over the past few years. This is due to a problem detected in their Project Portfolio Management, in which PT X’s project selection method hasn’t considered the ambiguity nature of project’s information and risks. This study is going to develop a project selection method for PT X using MCDM (multi criteria decision making) with BOCR (benefit, opportunity, cost, risk) Concept to evaluate many criteria that need to be considered by the company, especially conflicting criteria such as benefit with cost and opportunity with risk. Not only that, hesitant fuzzy will be used because project itself has many uncertain or ambiguous information, so stakeholder will face difficulties in determining the value for the evaluation. From the integration of those things in this study, it is found that for PT X, Benefit has the biggest priority, followed by Opportunity, Risk, and Cost in Project Selection for PT X. It is also found that based on additive-BOCR, Project C gives the optimal value for PT X, followed by Project B, Project A, Project D, dan Project E.
- PT X,一家发电公司,在过去的几年里,一直没有能够达到他们在业务发展领域的目标。这是因为在他们的Project Portfolio Management中发现了一个问题,即PT X的项目选择方法没有考虑到项目信息和风险的模糊性。本研究将为PT X开发一种项目选择方法,使用MCDM(多标准决策)和BOCR(效益、机会、成本、风险)概念来评估公司需要考虑的许多标准,特别是利益与成本、机会与风险等相互冲突的标准。不仅如此,由于项目本身有许多不确定或模棱两可的信息,干系人在确定评价价值时会遇到困难,因此会使用犹豫模糊。从本研究的综合来看,项目X的项目选择中,效益优先级最高,其次是机会、风险和成本。基于可加性bocr,项目C给出了项目X的最优值,其次是项目B、项目A、项目D和项目E。
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引用次数: 0
Visitors Needs Analysis in Mall XYZ with Text Mining Analysis 使用文本挖掘分析在购物中心XYZ进行访客需求分析
Pub Date : 2021-11-01 DOI: 10.12962/j23546026.y2020i1.11321
Faurizal Limansyah, M. Suef, V. Ratnasari
― Mall is a shopping center consisting of the main tenants (anchors), retail, shops, services, and public facilities that are built, managed, and arranged by the manager with the aim of conducting interaction between visitors and sellers. In 2018 Surabaya City had 33 malls or 50.77% of the total number of malls in East Java, this shows that the mall population in Surabaya City is very high. Mall XYZ is one of the malls that stood in the city of Surabaya and has been operating for one year. This mall still has not shown a development that is not optimal because of the many complaints from tenants to building management related to the sale of products that do not reach the target, as a result tenants often violate the rules (house rules) that have been set by managers to break the cooperation contract between building management and tenants unilaterally . To find out the cause of these conditions, text mining methods are used to filter reviews from visitors filtered from the Mall XYZ Google page. of the existing reviews classification will be based on reviews that contain positive and negative sentiment. review with positive sentiment becomes an appreciation that must be maintained and improved while a review containing negative sentiment becomes a complaint that must be addressed by the building management as the mall manager.
- Mall是由管理者建造、管理、安排的主要租户(商户)、零售、商铺、服务、公共设施等组成的购物中心,目的是让游客和卖家进行互动。2018年泗水市有33家商场,占东爪哇商场总数的50.77%,这表明泗水市的商场人口非常高。XYZ购物中心是泗水市的购物中心之一,已经运营了一年。这个商场仍然没有显示出一个不理想的发展,因为很多租户向楼管投诉产品销售没有达到目标,导致租户经常违反管理人员制定的规则(房规),单方面破坏楼管与租户之间的合作合同。为了找出这些情况的原因,使用文本挖掘方法来过滤从Mall XYZ Google页面过滤的访问者的评论。在现有的评论中,分类将基于包含积极和消极情绪的评论。带有积极情绪的评论变成了一种赞赏,必须保持和改进,而含有消极情绪的评论变成了一种抱怨,必须由大楼管理部门作为商场经理来解决。
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引用次数: 0
Risk Evaluation of The Use of The Umbrella Contract for The Construction Project for Medium Voltage Distribution in South Surabaya Region Using The Expected Monetary Value 基于预期货币价值的南泗水地区中压配电建设项目总承包使用风险评估
Pub Date : 2021-10-23 DOI: 10.12962/j23546026.y2020i3.11240
Irawan Dwi Purnomo, I. Wiguna
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引用次数: 1
The Alignment of Objectives Towards Benefits Perceived by Users and Empirical Impacts in The Implementation of E- Performance within Government Organizations 在政府组织内实施电子绩效时,目标与用户感知的利益和经验影响的一致性
Pub Date : 2021-10-21 DOI: 10.12962/j23546026.y2020i3.11229
Azmi Pratama, T. D. Susanto
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引用次数: 0
期刊
IPTEK Journal of Proceedings Series
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