Pub Date : 2021-11-10DOI: 10.12962/j23546026.y2020i1.11363
Suta Dwi Atmawiyanur, N. Budiharti, Emma Adriantantri
—The number of conventional microbus transports with passengers can be seen from the comparison between capacity in a trip t.hat is far from the capacity standard. This study uses the Work Sampling and Work Load Analysis theory to determine the optimal needs of the microbus ADL (Arjosari Dinoyo - Landungsari) route. The study was conducted by observation and interview. The study was conducted by taking samples of microbus and microbus drivers as many as 38 unit of the total number of drivers and minibus available is 42 unit. Data collection by following the driver's activities for 5 days commuting. Record the number of passengers and the productive and non-productive time of the driver by taking into account the Performance Rating and Allowance factors and calculating the driver's workload. The results showed an average driver workload only 49 % with the current active microbus condition with total of 42 units. The researcher recommends that each minibus driver has an ideal workload of 90%, so the need for ADL line microbuses is 23 units in the hope that the number of passengers will increase.
{"title":"Determination of Conventional Transportation for ADL Pathway in Malang City","authors":"Suta Dwi Atmawiyanur, N. Budiharti, Emma Adriantantri","doi":"10.12962/j23546026.y2020i1.11363","DOIUrl":"https://doi.org/10.12962/j23546026.y2020i1.11363","url":null,"abstract":"—The number of conventional microbus transports with passengers can be seen from the comparison between capacity in a trip t.hat is far from the capacity standard. This study uses the Work Sampling and Work Load Analysis theory to determine the optimal needs of the microbus ADL (Arjosari Dinoyo - Landungsari) route. The study was conducted by observation and interview. The study was conducted by taking samples of microbus and microbus drivers as many as 38 unit of the total number of drivers and minibus available is 42 unit. Data collection by following the driver's activities for 5 days commuting. Record the number of passengers and the productive and non-productive time of the driver by taking into account the Performance Rating and Allowance factors and calculating the driver's workload. The results showed an average driver workload only 49 % with the current active microbus condition with total of 42 units. The researcher recommends that each minibus driver has an ideal workload of 90%, so the need for ADL line microbuses is 23 units in the hope that the number of passengers will increase.","PeriodicalId":14533,"journal":{"name":"IPTEK Journal of Proceedings Series","volume":"36 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-11-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"85683914","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-11-10DOI: 10.12962/j23546026.y2020i1.11362
E. Nursanti, Sibut Sibut, Sudharsan Jayabalan, Fourry Handoko, Nindya Oktarina
—High competition among industries nowadays, requires companies to improve their production services. The speed of production service time, with excellent quality, becomes part of the company’s competitive advantage. This study aims to compare several production scheduling methods which are commonly used, so that efficient resource utilization can be obtained. Production Scheduling Methods such as Make to Order, Dannenbring, Branch and Bound, Nawaz Enscore and Ham and Campbell Dudeck Smith were compared using one case of tire retreading production. There were two jobs: tire retreading for truck and bus. Each job, assigned to ten workstations following its production steps. The results were obtained that Dannenbring and Campbell Dudeck Smith gave the same best results with the smallest makespan value, equivalent to 48% efficiency.
当今行业竞争激烈，要求企业提高生产服务水平。生产服务时间快，质量过硬，成为公司竞争优势的一部分。本研究旨在比较几种常用的生产调度方法，以达到资源的高效利用。以轮胎翻新生产为例，对按订单生产、Dannenbring、Branch and Bound、Nawaz Enscore和Ham and Campbell Dudeck Smith等生产调度方法进行了比较。当时有两份工作:给卡车和公共汽车翻新轮胎。每个作业，按照其生产步骤分配给十个工作站。结果表明，Dannenbring和Campbell Dudeck Smith在最大完工时间最小的情况下给出了相同的最佳结果，相当于48%的效率。
{"title":"Comparing Between Production Scheduling Methods to Achieve Efficient Resource Utilization","authors":"E. Nursanti, Sibut Sibut, Sudharsan Jayabalan, Fourry Handoko, Nindya Oktarina","doi":"10.12962/j23546026.y2020i1.11362","DOIUrl":"https://doi.org/10.12962/j23546026.y2020i1.11362","url":null,"abstract":"—High competition among industries nowadays, requires companies to improve their production services. The speed of production service time, with excellent quality, becomes part of the company’s competitive advantage. This study aims to compare several production scheduling methods which are commonly used, so that efficient resource utilization can be obtained. Production Scheduling Methods such as Make to Order, Dannenbring, Branch and Bound, Nawaz Enscore and Ham and Campbell Dudeck Smith were compared using one case of tire retreading production. There were two jobs: tire retreading for truck and bus. Each job, assigned to ten workstations following its production steps. The results were obtained that Dannenbring and Campbell Dudeck Smith gave the same best results with the smallest makespan value, equivalent to 48% efficiency.","PeriodicalId":14533,"journal":{"name":"IPTEK Journal of Proceedings Series","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-11-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"79698312","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-11-03DOI: 10.12962/j23546026.y2020i1.11336
Hans William Najoan, D. Anandya
{"title":"Corporate Social Responsibility from Cigarette Industry According to Stakeholder Perspective","authors":"Hans William Najoan, D. Anandya","doi":"10.12962/j23546026.y2020i1.11336","DOIUrl":"https://doi.org/10.12962/j23546026.y2020i1.11336","url":null,"abstract":"","PeriodicalId":14533,"journal":{"name":"IPTEK Journal of Proceedings Series","volume":"116 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-11-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"91533506","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-11-03DOI: 10.12962/j23546026.y2020i1.11337
Heru Indrawidjajanto, B. Syairudin
― PT. Semen Indonesia develops the cement business in Indonesia by striving to be at the forefront in the world of the cement manufacturing business, as well as trying to be a calculated player in the cement derivative business. To achieve this goal, the Department of Design & Engineering, as a supporting function, always strives to provide the best service for customers, namely other work units within PT. Semen Indonesia group. There are 20 service attributes used as indicators in the questionnaire, covering five dimensions of service quality, namely tangible, empathy, responsiveness, reliability, and assurance. The measurement of the level of customer satisfaction of the Design & Engineering Department is carried out by Service Quality (Servqual), Importance Performance Analysis (IPA), Quality Function Deployment (QFD) methods. The results show that based on Servqual analysis, in general, customers are still not satisfied with the resulting performance. Based on the results of the IPA analysis, five service attributes are the top priority for improvement, namely: coordination with customers, completion of Engineering work according to the agreed time, solutions to customer problems, able to meet customer needs, and product engineering by customer desires. Based on the results of the QFD analysis, there are six strategic steps in the work program carried out to improve service quality in the Design & Engineering Department.
- PT. Semen Indonesia在印尼发展水泥业务，努力走在世界水泥制造业务的前列，并努力成为水泥衍生品业务的重要参与者。为了实现这一目标，设计与工程部作为一个支持职能部门，始终努力为客户，即PT. Semen印度尼西亚集团内的其他工作单位提供最好的服务。问卷共有20个服务属性作为指标，涵盖了服务质量的五个维度，即有形、共情、响应、可靠性和保证。通过服务质量(Servqual)、重要性绩效分析(IPA)、质量功能展开(QFD)等方法来测量设计工程部的客户满意度水平。结果表明，基于Servqual分析，总体而言，客户对最终的绩效仍然不满意。根据IPA分析的结果，五个服务属性是改进的重中之重，即:与客户的协调，按照约定的时间完成工程工作，解决客户问题，能够满足客户需求，按照客户的愿望进行产品工程。基于QFD分析的结果，在工作计划中有六个战略步骤来提高设计与工程部的服务质量。
{"title":"Analysis on Quality of Service at Design and Engineering Department by Using Servqual, IPA, and QFD Methods","authors":"Heru Indrawidjajanto, B. Syairudin","doi":"10.12962/j23546026.y2020i1.11337","DOIUrl":"https://doi.org/10.12962/j23546026.y2020i1.11337","url":null,"abstract":"― PT. Semen Indonesia develops the cement business in Indonesia by striving to be at the forefront in the world of the cement manufacturing business, as well as trying to be a calculated player in the cement derivative business. To achieve this goal, the Department of Design & Engineering, as a supporting function, always strives to provide the best service for customers, namely other work units within PT. Semen Indonesia group. There are 20 service attributes used as indicators in the questionnaire, covering five dimensions of service quality, namely tangible, empathy, responsiveness, reliability, and assurance. The measurement of the level of customer satisfaction of the Design & Engineering Department is carried out by Service Quality (Servqual), Importance Performance Analysis (IPA), Quality Function Deployment (QFD) methods. The results show that based on Servqual analysis, in general, customers are still not satisfied with the resulting performance. Based on the results of the IPA analysis, five service attributes are the top priority for improvement, namely: coordination with customers, completion of Engineering work according to the agreed time, solutions to customer problems, able to meet customer needs, and product engineering by customer desires. Based on the results of the QFD analysis, there are six strategic steps in the work program carried out to improve service quality in the Design & Engineering Department.","PeriodicalId":14533,"journal":{"name":"IPTEK Journal of Proceedings Series","volume":"20 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-11-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"89735579","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-11-03DOI: 10.12962/j23546026.y2020i1.11338
Muhammad Chusaeni, Bambang Syairuddin, I. Gunarta
The Status of Legal Entity State Higher Education (PTN-BH) at the Institut Teknologi Sepuluh Nopember (ITS) gives full autonomy to the management of higher education. For ITS to be able to innovate in exploring revenue generators, Business Development and Management Agency (BPPU) was formed which functions to raise, manage funds, and develop business units. Professional cooperation as one of the most dominant ITS business unit in contributing ITS revenue. BPPU as the administrative center for professional cooperation services always try to provide excellent service, but there are still complaints about these services related to speed and accuracy. To analyze the level of quality of professional cooperation services, this research uses the Servqual, ImportancePerformance Analysis (IPA) and Quality Function Deployment (QFD) methods. Servqual is used to analyze the gap between perception and customer expectations. The IPA method is used to measure the performance satisfaction expected and received by customers. And the QFD method is used to design priority strategies for improving service quality according to customer desires and technical capabilities by internal managers of professional cooperation. Servqual analysis results show the greatest gap between the perception variable and customer expectations, namely Em1 (understanding specific needs), Em2 (clarity of procedure), Rs2 (responsive service capability), and As3 (accuracy of cooperation services management). The results of the IPA analysis show that the variables in the quadrant A are the same as the results of Servqual Analysis which also have high priority to be handled, namely Em1, Em2, Rs2, and As3. In QFD analysis, these variables become customer requirements (whats) associated with technical responses (hows) obtained from internal BPPU management, and according to the house of quality diagram, the priority sequence of technical response is obtained, the priority of the technical response can be applied internally by BPPU so that FGDs are carried out, with the hope that a strategy for improving service quality can reduce complaints from professional cooperation customers. Keywords―Servqual, Importance-Performance Analysis (IPA), Quality Function Deployment (QFD), Service Quality, the
{"title":"Analysis of Improving The Service Quality of Professional Cooperation in “XZY” Higher Education Based on Servqual, IPA and QFD","authors":"Muhammad Chusaeni, Bambang Syairuddin, I. Gunarta","doi":"10.12962/j23546026.y2020i1.11338","DOIUrl":"https://doi.org/10.12962/j23546026.y2020i1.11338","url":null,"abstract":"The Status of Legal Entity State Higher Education (PTN-BH) at the Institut Teknologi Sepuluh Nopember (ITS) gives full autonomy to the management of higher education. For ITS to be able to innovate in exploring revenue generators, Business Development and Management Agency (BPPU) was formed which functions to raise, manage funds, and develop business units. Professional cooperation as one of the most dominant ITS business unit in contributing ITS revenue. BPPU as the administrative center for professional cooperation services always try to provide excellent service, but there are still complaints about these services related to speed and accuracy. To analyze the level of quality of professional cooperation services, this research uses the Servqual, ImportancePerformance Analysis (IPA) and Quality Function Deployment (QFD) methods. Servqual is used to analyze the gap between perception and customer expectations. The IPA method is used to measure the performance satisfaction expected and received by customers. And the QFD method is used to design priority strategies for improving service quality according to customer desires and technical capabilities by internal managers of professional cooperation. Servqual analysis results show the greatest gap between the perception variable and customer expectations, namely Em1 (understanding specific needs), Em2 (clarity of procedure), Rs2 (responsive service capability), and As3 (accuracy of cooperation services management). The results of the IPA analysis show that the variables in the quadrant A are the same as the results of Servqual Analysis which also have high priority to be handled, namely Em1, Em2, Rs2, and As3. In QFD analysis, these variables become customer requirements (whats) associated with technical responses (hows) obtained from internal BPPU management, and according to the house of quality diagram, the priority sequence of technical response is obtained, the priority of the technical response can be applied internally by BPPU so that FGDs are carried out, with the hope that a strategy for improving service quality can reduce complaints from professional cooperation customers. Keywords―Servqual, Importance-Performance Analysis (IPA), Quality Function Deployment (QFD), Service Quality, the","PeriodicalId":14533,"journal":{"name":"IPTEK Journal of Proceedings Series","volume":"47 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-11-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"86841153","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-11-02DOI: 10.12962/j23546026.y2020i1.11329
Hajariyah Agustina, B. Santosa
{"title":"Integrated Transportation – Inventory Model for Outbound Logistics Optimization Hajariyah Agustina and Budi Santosa Departemen of Management Technology, Institut Teknologi Sepuluh Nopember (ITS), Surabaya e-mail: hajariyah.agustina@gmail.com of Cement","authors":"Hajariyah Agustina, B. Santosa","doi":"10.12962/j23546026.y2020i1.11329","DOIUrl":"https://doi.org/10.12962/j23546026.y2020i1.11329","url":null,"abstract":"","PeriodicalId":14533,"journal":{"name":"IPTEK Journal of Proceedings Series","volume":"47 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-11-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"90546938","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-11-02DOI: 10.12962/j23546026.y2020i1.11328
Karina Ayu Trijana, U. Ciptomulyono
― PT X, a power generation company, hasn’t been able to meet their target in the business development segment over the past few years. This is due to a problem detected in their Project Portfolio Management, in which PT X’s project selection method hasn’t considered the ambiguity nature of project’s information and risks. This study is going to develop a project selection method for PT X using MCDM (multi criteria decision making) with BOCR (benefit, opportunity, cost, risk) Concept to evaluate many criteria that need to be considered by the company, especially conflicting criteria such as benefit with cost and opportunity with risk. Not only that, hesitant fuzzy will be used because project itself has many uncertain or ambiguous information, so stakeholder will face difficulties in determining the value for the evaluation. From the integration of those things in this study, it is found that for PT X, Benefit has the biggest priority, followed by Opportunity, Risk, and Cost in Project Selection for PT X. It is also found that based on additive-BOCR, Project C gives the optimal value for PT X, followed by Project B, Project A, Project D, dan Project E.
{"title":"Development of Hesitant Fuzzy-Based Project Selection Method with Consideration of Benefits, Opportunities, Costs and Risks","authors":"Karina Ayu Trijana, U. Ciptomulyono","doi":"10.12962/j23546026.y2020i1.11328","DOIUrl":"https://doi.org/10.12962/j23546026.y2020i1.11328","url":null,"abstract":"― PT X, a power generation company, hasn’t been able to meet their target in the business development segment over the past few years. This is due to a problem detected in their Project Portfolio Management, in which PT X’s project selection method hasn’t considered the ambiguity nature of project’s information and risks. This study is going to develop a project selection method for PT X using MCDM (multi criteria decision making) with BOCR (benefit, opportunity, cost, risk) Concept to evaluate many criteria that need to be considered by the company, especially conflicting criteria such as benefit with cost and opportunity with risk. Not only that, hesitant fuzzy will be used because project itself has many uncertain or ambiguous information, so stakeholder will face difficulties in determining the value for the evaluation. From the integration of those things in this study, it is found that for PT X, Benefit has the biggest priority, followed by Opportunity, Risk, and Cost in Project Selection for PT X. It is also found that based on additive-BOCR, Project C gives the optimal value for PT X, followed by Project B, Project A, Project D, dan Project E.","PeriodicalId":14533,"journal":{"name":"IPTEK Journal of Proceedings Series","volume":"12 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-11-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"84976328","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-11-01DOI: 10.12962/j23546026.y2020i1.11321
Faurizal Limansyah, M. Suef, V. Ratnasari
― Mall is a shopping center consisting of the main tenants (anchors), retail, shops, services, and public facilities that are built, managed, and arranged by the manager with the aim of conducting interaction between visitors and sellers. In 2018 Surabaya City had 33 malls or 50.77% of the total number of malls in East Java, this shows that the mall population in Surabaya City is very high. Mall XYZ is one of the malls that stood in the city of Surabaya and has been operating for one year. This mall still has not shown a development that is not optimal because of the many complaints from tenants to building management related to the sale of products that do not reach the target, as a result tenants often violate the rules (house rules) that have been set by managers to break the cooperation contract between building management and tenants unilaterally . To find out the cause of these conditions, text mining methods are used to filter reviews from visitors filtered from the Mall XYZ Google page. of the existing reviews classification will be based on reviews that contain positive and negative sentiment. review with positive sentiment becomes an appreciation that must be maintained and improved while a review containing negative sentiment becomes a complaint that must be addressed by the building management as the mall manager.
{"title":"Visitors Needs Analysis in Mall XYZ with Text Mining Analysis","authors":"Faurizal Limansyah, M. Suef, V. Ratnasari","doi":"10.12962/j23546026.y2020i1.11321","DOIUrl":"https://doi.org/10.12962/j23546026.y2020i1.11321","url":null,"abstract":"― Mall is a shopping center consisting of the main tenants (anchors), retail, shops, services, and public facilities that are built, managed, and arranged by the manager with the aim of conducting interaction between visitors and sellers. In 2018 Surabaya City had 33 malls or 50.77% of the total number of malls in East Java, this shows that the mall population in Surabaya City is very high. Mall XYZ is one of the malls that stood in the city of Surabaya and has been operating for one year. This mall still has not shown a development that is not optimal because of the many complaints from tenants to building management related to the sale of products that do not reach the target, as a result tenants often violate the rules (house rules) that have been set by managers to break the cooperation contract between building management and tenants unilaterally . To find out the cause of these conditions, text mining methods are used to filter reviews from visitors filtered from the Mall XYZ Google page. of the existing reviews classification will be based on reviews that contain positive and negative sentiment. review with positive sentiment becomes an appreciation that must be maintained and improved while a review containing negative sentiment becomes a complaint that must be addressed by the building management as the mall manager.","PeriodicalId":14533,"journal":{"name":"IPTEK Journal of Proceedings Series","volume":"24 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"83267288","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-10-23DOI: 10.12962/j23546026.y2020i3.11240
Irawan Dwi Purnomo, I. Wiguna
{"title":"Risk Evaluation of The Use of The Umbrella Contract for The Construction Project for Medium Voltage Distribution in South Surabaya Region Using The Expected Monetary Value","authors":"Irawan Dwi Purnomo, I. Wiguna","doi":"10.12962/j23546026.y2020i3.11240","DOIUrl":"https://doi.org/10.12962/j23546026.y2020i3.11240","url":null,"abstract":"","PeriodicalId":14533,"journal":{"name":"IPTEK Journal of Proceedings Series","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-10-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"73064426","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-10-21DOI: 10.12962/j23546026.y2020i3.11229
Azmi Pratama, T. D. Susanto
{"title":"The Alignment of Objectives Towards Benefits Perceived by Users and Empirical Impacts in The Implementation of E- Performance within Government Organizations","authors":"Azmi Pratama, T. D. Susanto","doi":"10.12962/j23546026.y2020i3.11229","DOIUrl":"https://doi.org/10.12962/j23546026.y2020i3.11229","url":null,"abstract":"","PeriodicalId":14533,"journal":{"name":"IPTEK Journal of Proceedings Series","volume":"41 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-10-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"77634005","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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