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Analyzing the impacts on passenger yield of incumbent companies after the entry of a new company into the aviation market: The case of Brazil 分析新公司进入航空市场后对现有公司乘客收益率的影响:巴西案例
IF 3.9 2区 工程技术 Q2 TRANSPORTATION Pub Date : 2024-09-24 DOI: 10.1016/j.jairtraman.2024.102682
Arlley Pereira de Araujo , Maria Rosa Borges
The public air transport market is generally oligopolistic, meaning that the market strategies of some companies can influence the decisions of rivals and impact consumer prices. This sector has been marked by a large flow of airline entries and exits. Considering this scenario, the objective of this work is to evaluate how the revenue from airline tickets of incumbent companies in the national aviation market in Brazil was impacted after the entry of a new company. A fixed-effects Difference-in-Differences model (DID) using a feasible generalized least squares (FGLS) estimator with panel data is used to assess this impact. To assess the impact of the entrant on yield dispersion, we apply the regression equation to P90 and P10 of the distribution. We also applied the equation, considering the Gini coefficient as the dependent variable. The results showed that the average income of incumbent companies reduced by an estimated magnitude of 5.9% in the period after the new company entered the market. Our findings also indicate an increase in distribution dispersion in the period following market entry, with a more pronounced reduction of 19% in the P10 and 1.5% in the P90. We conclude that the entry of the new company was readily assimilated by the incumbents, so that the competitive effect can explain the identified reduction in average income. The entry of a new competitor was especially beneficial to consumers in the lower tail of the distribution.
公共航空运输市场通常是寡头垄断的,这意味着一些公司的市场策略会影响竞争对手的决策,并影响消费者的价格。该行业的特点是航空公司的大量进入和退出。考虑到这一情况,本研究的目的是评估巴西全国航空市场上现有公司的机票收入在新公司进入后受到的影响。为了评估这种影响,我们采用了固定效应差分模型(DID),使用可行的广义最小二乘法(FGLS)估计器和面板数据。为了评估新进入者对收益率离散度的影响,我们将回归方程应用于分布的 P90 和 P10。我们还将基尼系数视为因变量,应用了该方程。结果显示,在新公司进入市场后的一段时间内,在位公司的平均收入估计减少了 5.9%。我们的研究结果还表明,在新公司进入市场后的一段时间内,分布离散程度有所提高,P10 和 P90 的下降幅度分别为 19% 和 1.5%。我们的结论是,新公司的进入很容易被原有公司所吸收,因此竞争效应可以解释平均收入的减少。新竞争者的加入尤其有利于收入分布尾部较低的消费者。
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引用次数: 0
Quantifying civilian aircraft vulnerability: A data-driven approach in geo-political conflict zones for improved risk assessment of aircraft shot-down 量化民用飞机的脆弱性:在地缘政治冲突地区采用数据驱动方法改进飞机被击落的风险评估
IF 3.9 2区 工程技术 Q2 TRANSPORTATION Pub Date : 2024-09-24 DOI: 10.1016/j.jairtraman.2024.102674
Stanislav Bukhman, Mario P. Brito, Ming-Chien Sung
Current risk analysis methods for quantifying the risk of the shooting down of commercial aircraft rely on the use of risk matrices and risk categorisation classes. We show that these processes are not effective, subject to bias and not adequate to help aviation companies decide whether to fly to or over conflict areas.
Information concerning terror attacks, wars or conflicts is instantly available through various internet channels, and we argue that this enables more innovative accurate data-driven aircraft shoot down risk assessment. We propose a generalised linear model with logit link to estimate the likelihood of an aircraft being shot down based on technical and geo-political environmental factors. We use our model to estimate the probability of aircraft being shot down in all countries that are currently affected by military conflict. We demonstrate that probability of shooting down civilian aircraft depends on economic indicator such as GDP per capita, type and intensity of the conflict. We validate our model using out-of-sample tests with cross-validation.
The method proposed in this paper uses data available in open sources, it is easy to implement and utilize in aviation company or other industry bodies for prediction of aircraft shooting risks. It significantly improves currently existing methodologies of aircraft shooting risk assessment.
目前量化商用飞机被击落风险的风险分析方法依赖于使用风险矩阵和风险分类等级。我们的研究表明,这些方法并不有效,会产生偏差,不足以帮助航空企业决定是否飞往或飞越冲突地区。有关恐怖袭击、战争或冲突的信息可通过各种互联网渠道即时获取,我们认为这使得以数据为驱动的飞机被击落风险评估更具创新性和准确性。我们提出了一个带有对数链接的广义线性模型,根据技术和地缘政治环境因素估算飞机被击落的可能性。我们使用该模型估算了目前受军事冲突影响的所有国家中飞机被击落的概率。我们证明,民用飞机被击落的概率取决于人均国内生产总值等经济指标、冲突类型和强度。本文提出的方法使用公开来源的数据,易于在航空公司或其他行业机构中实施和使用,可用于预测飞机被击落的风险。它大大改进了现有的飞机射击风险评估方法。
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引用次数: 0
An introduction to the current state of standardization and certification on military AI applications 军事人工智能应用的标准化和认证现状介绍
IF 3.9 2区 工程技术 Q2 TRANSPORTATION Pub Date : 2024-09-24 DOI: 10.1016/j.jairtraman.2024.102685
Raquel Delgado-Aguilera Jurado, Xiaojie Ye, Vicent Ortolá Plaza, María Zamarreño Suárez, Francisco Pérez Moreno, Rosa María Arnaldo Valdés
The main objective of this article is to provide an overview of the current state of development regarding certification and standardization efforts for Artificial Intelligence (AI) systems in military aviation. The incorporation of AI capabilities in the military holds the potential for significant strategic advantages in information and decision supremacy. However, AI also brings novel risks and safety considerations that existing certification processes are inadequate to address. Consequently, the need arises for the establishment of an entirely new certification framework, encompassing requirements and standardized processes tailored to the unique demands of AI safe-ty. During the development of such framework, the 7 High Level Requirements of the EU AI High Level Experts Group are taken as reference to develop the successive horizontal (cross-domain) and vertical (domain-specific) standards that would produce legal, robust and ethical AI. To facilitate the creation of a new AI certification framework in military aviation, a review has been done over traditional civil and military certification processes and the current AI certification progress under development, to present an overview of the key elements and processes involved. References from various levels (regulatory, industry, research) have been considered to provide an introduction to the prospective military AI certification framework.
本文的主要目的是概述军用航空领域人工智能(AI)系统认证和标准化工作的发展现状。将人工智能能力纳入军事领域有可能在信息和决策优势方面带来重大战略优势。然而,人工智能也带来了新的风险和安全问题,而现有的认证程序不足以解决这些问题。因此,有必要建立一个全新的认证框架,其中包括针对人工智能安全的独特需求量身定制的要求和标准化流程。在制定这一框架的过程中,将参考欧盟人工智能高级别专家组的 7 项高级别要求,制定连续的横向(跨领域)和纵向(特定领域)标准,以产生合法、稳健和合乎道德的人工智能。为便于在军用航空领域创建新的人工智能认证框架,我们对传统的民用和军用认证流程以及当前正在开发的人工智能认证进展进行了审查,以概述所涉及的关键要素和流程。考虑了不同层面(监管、行业、研究)的参考资料,为未来的军用人工智能认证框架提供了介绍。
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引用次数: 0
Determining factors affecting the upselling acceptance of business class seats among Filipino passengers: An extended theory of planned behavior approach 确定影响菲律宾乘客接受商务舱座位追加销售的因素:扩展的计划行为理论方法
IF 3.9 2区 工程技术 Q2 TRANSPORTATION Pub Date : 2024-09-23 DOI: 10.1016/j.jairtraman.2024.102686
Fernan Patrick Flores , Yogi Tri Prasetyo
Upselling of business class seats has been implemented by many commercial airlines as part of their revenue management strategies. The purpose of this was to determine factors affecting the upselling acceptance of business class seats among Filipino passengers by utilizing an extended Theory of Planned Behavior (TPB) approach. A total 323 Filipinos voluntarily answered an online questionnaire that was distributed through a purposive sampling approach. The questionnaire consisted of 41 items that covered various factors such as Price (PR), Perceived Value (PV), Social Status (SS), Facilitating Conditions (FC), Hedonic Motivation (HM), Subjective Norm (SN), Attitude (A), Perceived Behavioral Control (PBC), and Intention (I). Partial Least Squares Structural Equation Modeling (PLS-SEM) showed SN was the most significant factor affecting passengers' intention to accept business class upselling offer, followed by PBC, PR, A, and FC. In addition, PV, FC, and A had significant effects on PBC which subsequently led to I. Furthermore, HM, P, and SS had significant effects on A which subsequently led to SN and I. Meanwhile, only two hypotheses were not supported by the study. This study is one of the first studies that explored the upselling in the business class seats using behavioral factors and additional variables to determine their intentions. The results of this study could help the airline industry to evaluate their strategy in revenue management. Finally, the findings of this study add to the current literature and help airlines’ marketing strategy and promote seat bidding.
作为收益管理战略的一部分,许多商业航空公司都实施了商务舱座位追加销售。本研究采用扩展的计划行为理论(TPB)方法,旨在确定影响菲律宾乘客接受商务舱座位追加销售的因素。共有 323 名菲律宾人自愿回答了通过目的性抽样方法分发的在线问卷。问卷由 41 个项目组成,涵盖了价格 (PR)、感知价值 (PV)、社会地位 (SS)、便利条件 (FC)、享乐动机 (HM)、主观规范 (SN)、态度 (A)、感知行为控制 (PBC) 和意图 (I) 等各种因素。偏最小二乘法结构方程模型(PLS-SEM)显示,SN 是影响乘客接受商务舱追加销售意向的最重要因素,其次是 PBC、PR、A 和 FC。此外,PV、FC 和 A 对 PBC 有显著影响,进而导致 I;HM、P 和 SS 对 A 有显著影响,进而导致 SN 和 I。本研究是首次利用行为因素和附加变量来确定乘客意图的研究之一。研究结果有助于航空业评估其收益管理策略。最后,本研究的结果补充了现有文献,有助于航空公司的营销策略和促进座位竞价。
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引用次数: 0
Australasian aviation climate change hazards: A systematic review 澳大利亚航空气候变化危害:系统回顾
IF 3.9 2区 工程技术 Q2 TRANSPORTATION Pub Date : 2024-09-13 DOI: 10.1016/j.jairtraman.2024.102670
Mark E. Holmes , Tim Ryley , Aletha Ward , Erich C. Fein , Sophia Martin

This systematic review identifies Australasian aviation climate change hazards to guide evidence-based climate risk management for the Australasian aviation industry. Identifying evidence-based climate hazards is imperative to inform local adaptation strategies. Using the Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) approach, literature from 2005 to 2023 was searched and a qualitative systematic analysis of results undertaken. The search identified 22 records, including grey literature, and showed climate change hazards to flight operations include changes in wind, turbulence, dust, smoke, icing and hail. Hazards to airport operations include changes in precipitation, heat, saltwater inundation, tsunamis, lightning and volcanic ash. A first pass risk assessment was conducted to prioritise these climate change hazards to further guide industry risk management. In response, the Australasian aviation industry needs to introduce evidence-based climate risk management systems and disparate climate literature transferred to the aviation knowledge base. Research from the northern hemisphere needs to be adapted and contextualised to the Australasian setting where feasible, or replicated to meet specific regional needs, enhancing the climate resilience of the local aviation sociotechnical system.

本系统综述确定了澳大拉西亚航空气候变化危害,以指导澳大拉西亚航空业开展循证气候风险管理。确定以证据为基础的气候灾害对于制定当地适应战略至关重要。采用系统综述和元分析首选报告项目(PRISMA)方法,对 2005 年至 2023 年的文献进行了检索,并对检索结果进行了定性系统分析。搜索结果显示,气候变化对航班运行的危害包括风、湍流、沙尘、烟雾、结冰和冰雹的变化。对机场运行的危害包括降水变化、高温、海水淹没、海啸、闪电和火山灰。为进一步指导行业风险管理,我们进行了首次风险评估,对这些气候变化危害进行了优先排序。对此,澳大拉西亚航空业需要引入以证据为基础的气候风险管理系统,并将不同的气候文献转移到航空知识库中。在可行的情况下,需要对北半球的研究进行调整并将其与澳大拉西亚的环境相结合,或进行复制以满足特定地区的需求,从而增强当地航空社会技术系统的气候适应能力。
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引用次数: 0
Enhancing pilot vigilance assessment: The role of flight data and continuous performance test in detecting random attention loss in short IFR flights 加强飞行员警惕性评估:飞行数据和连续性能测试在检测短途 IFR 飞行中随机注意力丧失中的作用
IF 3.9 2区 工程技术 Q2 TRANSPORTATION Pub Date : 2024-09-01 DOI: 10.1016/j.jairtraman.2024.102673
Alireza Ghaderi, Fariborz Saghafi

Situational awareness (SA) and fatigue management are crucial aspects of aviation safety, particularly during demanding flight phases. This study introduces an innovative approach employing flight data, machine learning, and Continuous Performance Test (CPT) metrics to predict pilot performance and SA during instrument approaches under Instrument Meteorological Conditions (IMC). Data were collected from over 10 pilots across more than 40 flights in a high-fidelity Cessna 172 analog flight simulator.

Significant correlations were observed between dynamic cognitive performance parameters and the exceedance shape factor, a novel measure of pilot sustained attention introduced in this research. Key variables identified through correlation analysis included variability, interstimulus change, and reaction time standard deviation.

Importantly, commission scores and reaction time standard deviation emerged as key predictors in the machine learning model, specifically the Optimizable Gaussian Process Regression (GPR) model with a radial basis function kernel. The model achieved a validation R-squared of 0.90 and a test R-squared of 0.70. These systems could incorporate additional data sources, such as eye-tracking and scan pattern analysis, for a better assessment of pilot SA and fatigue levels. While post-flight measurements are inherently reactive, they are effective for monitoring the degradation of pilot CPT scores after each leg of high-frequency, short-duration flights.

Notable limitations include the need to understand individual cognitive differences among pilots, such as age, experience, and cognitive style. The predictive model also requires validation in actual flight conditions to determine its ecological validity. Future research should aim to address these limitations, generalize the findings, and integrate CPT data with other sensor inputs to provide a more comprehensive understanding of pilot performance.

态势感知(SA)和疲劳管理是航空安全的重要方面,尤其是在要求苛刻的飞行阶段。本研究引入了一种创新方法,利用飞行数据、机器学习和连续性能测试(CPT)指标来预测飞行员在仪表气象条件(IMC)下仪表进近时的性能和态势感知(SA)。在高保真塞斯纳 172 模拟飞行模拟器上的 40 多次飞行中收集了 10 多名飞行员的数据。动态认知性能参数与超限形状系数之间存在显著相关性,超限形状系数是本研究中引入的飞行员持续注意力的新测量方法。通过相关性分析确定的关键变量包括变异性、刺激间变化和反应时间标准偏差。重要的是,佣金分数和反应时间标准偏差成为机器学习模型的关键预测因素,特别是具有径向基函数核的可优化高斯过程回归(GPR)模型。该模型的验证 R 方为 0.90,测试 R 方为 0.70。这些系统可纳入眼动跟踪和扫描模式分析等其他数据源,以便更好地评估飞行员的安全状态和疲劳程度。虽然飞行后测量本质上是被动的,但在高频率、短时间飞行的每个航段后,它们能有效监测飞行员 CPT 分数的下降情况。该预测模型还需要在实际飞行条件下进行验证,以确定其生态有效性。未来的研究应致力于解决这些局限性,推广研究结果,并将 CPT 数据与其他传感器输入进行整合,以便更全面地了解飞行员的表现。
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引用次数: 0
Incorporating CO2 emissions and capacity utilization in the airline inefficiency analysis: A two-stage multiproduct network technology with a nonconvex metafrontier framework 将二氧化碳排放和运力利用纳入航空公司低效率分析:采用非凸元边界框架的两阶段多产品网络技术
IF 3.9 2区 工程技术 Q2 TRANSPORTATION Pub Date : 2024-09-01 DOI: 10.1016/j.jairtraman.2024.102644
Kok Fong See , Azwan Abdul Rashid , Ming-Miin Yu

In this study, the energy and emissions, as well as the capacity utilization and inefficiencies of global airlines in alliance and nonalliance groups, are analyzed using two-stage multiproduct network technology with a nonconvex metafrontier framework. By integrating group frontier and metafrontier analysis, our proposed model allows us to estimate both the constrained technology and unconstrained capacity gaps among airlines operating with different technologies. We examine the simultaneous effect of capacity utilization, energy and CO2 emissions on global airlines using a metafrontier framework. The empirical results indicate that 12 airlines operate inefficiently at the constrained metafrontier, which may be due to group frontier inefficiency, technology gap inefficiency or both. In terms of network capacity utilization inefficiency, 6 airlines are required to scale labor when operating at maximum capacity. Several strategies are recommended to improve metatechnology technical efficiency and network capacity utilization.

本研究利用两阶段多产品网络技术与非凸元前沿框架,分析了联盟和非联盟集团中全球航空公司的能源和排放以及运力利用率和低效率。通过整合集团前沿和元前沿分析,我们提出的模型可以估算出采用不同技术运营的航空公司之间的受限技术和非受限运力差距。我们利用元前沿框架研究了运力利用、能源和二氧化碳排放对全球航空公司的同步影响。实证结果表明,12 家航空公司在受限元边疆区的运营效率低下,其原因可能是集团前沿效率低下、技术差距效率低下或两者兼而有之。在网络运力利用效率低下方面,6 家航空公司在以最大运力运营时需要扩大劳动力规模。建议采取几种策略来提高元技术的技术效率和网络容量利用率。
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引用次数: 0
Resilience analysis of cities' air accessibility under disruptions 对干扰情况下城市空气可及性的复原力分析
IF 3.9 2区 工程技术 Q2 TRANSPORTATION Pub Date : 2024-09-01 DOI: 10.1016/j.jairtraman.2024.102671
Fang Sun , Hao Yin , Xiaoqian Sun , Xinglong Wang , Yu Zhang

Air transportation stands as an indispensable pillar of a city's economy. An effective and reliable air transport service plays an important role for the prosperity of a city. Moreover, in many cases, a city has multiple airports within its catchment area and the collaborative relationships under disruptions between these airport services have often been overlooked in prior studies. To bridge this gap, this paper firstly introduces the concept of “instant air accessibility” for a city and develops a resilience metric aimed at quantifying the impact of airport disruptions on a city's air accessibility, taking into account the perspective of a multi-airport system. We apply the metrics to a network with 48 cities at or above the second-tier level in China. Results of the air accessibility analysis show that some relatively small cities have high accessibility that are comparable to megacities in China, but some provincial capital cities have low accessibilities, although they maintain superior political and economic status among the cities. Most of the cities' accessibility are vulnerable to targeted disruptions. Additionally, we identify critical airports that wield significant influence over the overall accessibility performance of the entire network. The findings from this study offer valuable insights for the management of air transport resources and the enhancement of the resilience of cities' air accessibility.

航空运输是城市经济不可或缺的支柱。有效可靠的航空运输服务对城市的繁荣起着重要作用。此外,在很多情况下,一个城市的集水区内会有多个机场,而这些机场服务之间的协作关系往往在以往的研究中被忽视。为了弥补这一不足,本文首先引入了城市 "即时航空可达性 "的概念,并从多机场系统的角度出发,开发了一种弹性指标,旨在量化机场中断对城市航空可达性的影响。我们将这些指标应用于中国 48 个二线及以上城市的网络。航空通达性分析结果表明,一些相对较小的城市通达性较高,可与中国的特大城市相媲美,但一些省会城市的通达性较低,尽管它们在城市中保持着较高的政治和经济地位。大多数城市的可达性容易受到有针对性的干扰。此外,我们还发现了一些关键机场,它们对整个网络的整体通达性表现具有重大影响。这项研究的结果为航空运输资源管理和提高城市航空可达性的弹性提供了有价值的见解。
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引用次数: 0
A deep reinforcement learning approach for Runway Configuration Management: A case study for Philadelphia International Airport 跑道配置管理的深度强化学习方法:费城国际机场案例研究
IF 3.9 2区 工程技术 Q2 TRANSPORTATION Pub Date : 2024-09-01 DOI: 10.1016/j.jairtraman.2024.102672
Lam Jun Guang Andy, Sameer Alam, Nimrod Lilith, Rajesh Piplani

Airports featuring multiple runways have the capability to operate in diverse runway configurations, each with its unique setup. Presently, Air Traffic Controllers (ATCOs) heavily rely on their operational experience and predefined procedures (”playbooks”) to plan the utilization of runway configurations. These ’playbooks’ however lack the capacity to comprehensively address the intricacies of a dynamic runway system under increasing weather uncertainties.

This study introduces innovative methodologies for addressing the Runway Configuration Management (RCM) problem, with the objective of selecting the optimal runway configuration to maximize the overall runway system capacity. A new approach is presented, employing Deep Reinforcement Learning (Deep RL) techniques that leverage real-world data obtained from operations at Philadelphia International Airport (PHL). This approach generates a day-long schedule of optimized runway configurations with a rolling window horizon, until the end of the day, updated every 30 min.

Additionally, a computational model is introduced to gauge the impact on capacity resulting from transitions between runway configurations which feedback into optimized runway configurations generation. The Deep RL model demonstrates reduction of number of delayed flights, amounting to approximately 30%, when applied to scenarios not encountered during the model’s training phase. Moreover, the Deep RL model effectively reduces the number of delayed arrivals by 27% and departures by 33% when compared to a baseline configuration.

拥有多条跑道的机场能够以不同的跑道配置运行,每种配置都有其独特的设置。目前,空中交通管制员(ATCO)主要依靠其操作经验和预定程序("操作手册")来规划跑道配置的使用。本研究介绍了解决跑道配置管理(RCM)问题的创新方法,目的是选择最佳跑道配置,最大限度地提高跑道系统的整体容量。本文介绍了一种新方法,该方法采用了深度强化学习(Deep RL)技术,利用了从费城国际机场(PHL)运行中获得的真实世界数据。此外,还引入了一个计算模型,以衡量跑道配置之间的转换对容量的影响,并将其反馈到优化跑道配置的生成中。当应用于模型训练阶段未遇到的情况时,深度 RL 模型显示延误航班数量减少了约 30%。此外,与基线配置相比,深度 RL 模型有效减少了 27% 的延误到达航班和 33% 的延误起飞航班。
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引用次数: 0
Forecasting airline passengers’ satisfaction based on sentiments and ratings: An application of VADER and machine learning techniques 基于情感和评分预测航空公司乘客满意度:VADER 和机器学习技术的应用
IF 3.9 2区 工程技术 Q2 TRANSPORTATION Pub Date : 2024-08-28 DOI: 10.1016/j.jairtraman.2024.102668
R. Murugesan , Rekha A P , Nitish N , Raghavan Balanathan

To the best of the authors' knowledge, research predicting airline passengers' satisfaction based on their sentiments and ratings is seldom sighted. Additionally, the literature reveals that most studies have primarily concentrated on specific airlines or routes, neglecting to conduct a comparative analysis of satisfaction levels across numerous airlines and routes. Hence, this research aims to predict passengers' satisfaction by combining the sentiment of their reviews and ratings on various parameters like food, entertainment, seat comfort, ground service, and value for money. Using the "Skytrax Airline Reviews" dataset, which contains data about 81 airlines and 64440 reviews, our research analyzes and predicts airline passengers' satisfaction based on sentiments and ratings using nine popular machine learning techniques. The study found that the LightGBM obtains an accuracy of 97 percent in predicting customer satisfaction. The results further reveal that 'value for money' and 'ground service' are crucial factors in determining the passengers' satisfaction, whereas 'entertainment' had no significant impact. Our study thus provides a valuable tool for predicting airline industry customer satisfaction and gives insight into the factors contributing to passenger satisfaction. These findings can further help airlines better understand their passengers' needs and improve their services accordingly.

据作者所知,根据乘客的感受和评价来预测乘客满意度的研究很少见。此外,文献显示,大多数研究主要集中于特定的航空公司或航线,而忽略了对众多航空公司和航线的满意度进行比较分析。因此,本研究旨在通过综合乘客对食品、娱乐、座位舒适度、地面服务和性价比等各种参数的评论和评分来预测乘客的满意度。我们的研究使用 "Skytrax 航空评论 "数据集(其中包含 81 家航空公司的数据和 64440 条评论),使用九种流行的机器学习技术,根据情感和评分来分析和预测航空公司乘客的满意度。研究发现,LightGBM 预测客户满意度的准确率高达 97%。结果进一步显示,"物有所值 "和 "地面服务 "是决定乘客满意度的关键因素,而 "娱乐 "则没有显著影响。因此,我们的研究为预测航空业的顾客满意度提供了一个有价值的工具,并使人们深入了解了导致旅客满意度的因素。这些发现可以进一步帮助航空公司更好地了解乘客的需求,并相应地改善服务。
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引用次数: 0
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