Pub Date : 2025-02-04DOI: 10.1177/00222429241312127
Shrihari Sridhar
{"title":"Constructive Peer Review Made Practical: A Guide to the EMPATHY Framework","authors":"Shrihari Sridhar","doi":"10.1177/00222429241312127","DOIUrl":"https://doi.org/10.1177/00222429241312127","url":null,"abstract":"","PeriodicalId":16152,"journal":{"name":"Journal of Marketing","volume":"47 1","pages":""},"PeriodicalIF":12.9,"publicationDate":"2025-02-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143083690","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2025-01-30DOI: 10.1177/00222429251319312
Laurel Anderson, Catharina von Koskull, Martin Mende, Johanna Gummerus
This research introduces a novel conceptualization of immersive service, defined as service that consumers are embedded in and surrounded by, in the sense that their life experience is within the service and, in great part, constructed by it for some period of time (e.g., hospital stays, residential care, air travel). The authors examine two key questions: How can characteristics of immersive service challenge consumer agency? How do consumers bolster their agency in immersive service? They study these questions through a novel theoretical lens (Figured Worlds Theory) and based on an ethnography in a residential care facility. The analyses unearth, define, and describe four conceptually novel characteristics of immersive service: encapsulation, positionality, multivocality and protocolization. These characteristics are crucial for marketers because, as the authors find, these structural aspects of immersive service can threaten consumer agency. The research also shows how consumers overcome challenges to agency. Specifically, consumers pursue five pathways toward their individual and collective agency: expanding the figured world, voicing, seeking task responsibility, challenging figured world protocols, and playing and imagining within the figured world. These findings break new conceptual ground for scholars, while also being relevant for managers, consistent with ideals of ‘Better Marketing for a Better World’.
{"title":"EXPRESS: Immersive Service: Characteristics, Challenges, and Pathways to Consumer Agency","authors":"Laurel Anderson, Catharina von Koskull, Martin Mende, Johanna Gummerus","doi":"10.1177/00222429251319312","DOIUrl":"https://doi.org/10.1177/00222429251319312","url":null,"abstract":"This research introduces a novel conceptualization of immersive service, defined as service that consumers are embedded in and surrounded by, in the sense that their life experience is within the service and, in great part, constructed by it for some period of time (e.g., hospital stays, residential care, air travel). The authors examine two key questions: How can characteristics of immersive service challenge consumer agency? How do consumers bolster their agency in immersive service? They study these questions through a novel theoretical lens (Figured Worlds Theory) and based on an ethnography in a residential care facility. The analyses unearth, define, and describe four conceptually novel characteristics of immersive service: encapsulation, positionality, multivocality and protocolization. These characteristics are crucial for marketers because, as the authors find, these structural aspects of immersive service can threaten consumer agency. The research also shows how consumers overcome challenges to agency. Specifically, consumers pursue five pathways toward their individual and collective agency: expanding the figured world, voicing, seeking task responsibility, challenging figured world protocols, and playing and imagining within the figured world. These findings break new conceptual ground for scholars, while also being relevant for managers, consistent with ideals of ‘Better Marketing for a Better World’.","PeriodicalId":16152,"journal":{"name":"Journal of Marketing","volume":"24 1","pages":""},"PeriodicalIF":12.9,"publicationDate":"2025-01-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143071867","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2025-01-13DOI: 10.1177/00222429251314385
Ye Hu
The author explores how racial alignment between film critics and movie casts affects critic ratings and their market implications. Testing the hypothesis of cultural affinity, this research finds that critics’ ratings tend to decrease as the proportion of Black cast members increases, but this effect is mitigated when the critic is Black. A text analysis of critics’ review excerpts suggests the presence of two tenets of cultural affinity: cultural literacy and cultural identity. An online survey further demonstrates that, in the absence of self-selection, Black respondents perceive greater affinity toward movies featuring predominantly Black casts and assign higher ratings to trailers featuring racially similar casts. Two additional analyses show that critic ratings have market consequences: as the proportion of Black cast members rises, critic ratings diverge more from audience choices (box office revenue) and audience ratings, though this effect is mitigated when the critics are Black. These findings underscore the importance of racial diversity in promoting culturally representative content in the marketplace.
{"title":"EXPRESS: Diversity Matters: How Film Critic Ratings Vary with Critic and Movie Cast Racial Profiles","authors":"Ye Hu","doi":"10.1177/00222429251314385","DOIUrl":"https://doi.org/10.1177/00222429251314385","url":null,"abstract":"The author explores how racial alignment between film critics and movie casts affects critic ratings and their market implications. Testing the hypothesis of cultural affinity, this research finds that critics’ ratings tend to decrease as the proportion of Black cast members increases, but this effect is mitigated when the critic is Black. A text analysis of critics’ review excerpts suggests the presence of two tenets of cultural affinity: cultural literacy and cultural identity. An online survey further demonstrates that, in the absence of self-selection, Black respondents perceive greater affinity toward movies featuring predominantly Black casts and assign higher ratings to trailers featuring racially similar casts. Two additional analyses show that critic ratings have market consequences: as the proportion of Black cast members rises, critic ratings diverge more from audience choices (box office revenue) and audience ratings, though this effect is mitigated when the critics are Black. These findings underscore the importance of racial diversity in promoting culturally representative content in the marketplace.","PeriodicalId":16152,"journal":{"name":"Journal of Marketing","volume":"51 1","pages":""},"PeriodicalIF":12.9,"publicationDate":"2025-01-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142974561","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2025-01-13DOI: 10.1177/00222429251314491
Stephanie Tully, Chiara Longoni, Gil Appel
As artificial intelligence (AI) transforms society, understanding factors that influence AI receptivity is increasingly important. The current research investigates which types of consumers have greater AI receptivity. Contrary to expectations revealed in four surveys, cross country data and six additional studies find that people with lower AI literacy are typically more receptive to AI. This lower literacy-greater receptivity link is not explained by differences in perceptions of AI’s capability, ethicality, or feared impact on humanity. Instead, this link occurs because people with lower AI literacy are more likely to perceive AI as magical and experience feelings of awe in the face of AI’s execution of tasks that seem to require uniquely human attributes. In line with this theorizing, the lower literacy-higher receptivity link is mediated by perceptions of AI as magical and is moderated among tasks not assumed to require distinctly human attributes. These findings suggest that companies may benefit from shifting their marketing efforts and product development towards consumers with lower AI literacy. Additionally, efforts to demystify AI may inadvertently reduce its appeal, indicating that maintaining an aura of magic around AI could be beneficial for adoption.
{"title":"EXPRESS: Lower Artificial Intelligence Literacy Predicts Greater AI Receptivity","authors":"Stephanie Tully, Chiara Longoni, Gil Appel","doi":"10.1177/00222429251314491","DOIUrl":"https://doi.org/10.1177/00222429251314491","url":null,"abstract":"As artificial intelligence (AI) transforms society, understanding factors that influence AI receptivity is increasingly important. The current research investigates which types of consumers have greater AI receptivity. Contrary to expectations revealed in four surveys, cross country data and six additional studies find that people with lower AI literacy are typically more receptive to AI. This lower literacy-greater receptivity link is not explained by differences in perceptions of AI’s capability, ethicality, or feared impact on humanity. Instead, this link occurs because people with lower AI literacy are more likely to perceive AI as magical and experience feelings of awe in the face of AI’s execution of tasks that seem to require uniquely human attributes. In line with this theorizing, the lower literacy-higher receptivity link is mediated by perceptions of AI as magical and is moderated among tasks not assumed to require distinctly human attributes. These findings suggest that companies may benefit from shifting their marketing efforts and product development towards consumers with lower AI literacy. Additionally, efforts to demystify AI may inadvertently reduce its appeal, indicating that maintaining an aura of magic around AI could be beneficial for adoption.","PeriodicalId":16152,"journal":{"name":"Journal of Marketing","volume":"17 1","pages":""},"PeriodicalIF":12.9,"publicationDate":"2025-01-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142974562","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2025-01-13DOI: 10.1177/00222429251315088
Christian Hotz-Behofsits, Nils Wlömert, Nadia Abou Nabout
Emotions are central to consumer communications, and extracting them from user-generated online content is crucial for marketers, considering that such consumer opinions significantly shape brand perceptions, influence purchase decisions, and provide essential insights for marketing analytics. To leverage vast user-generated data, marketers and researchers require advanced text-to-emotion converters. However, existing tools for fine-grained emotion extraction face several limitations: Lexica are constrained by their dictionaries, machine learning models by human-annotated training data, and large language models by insufficient validation. As a result, marketing research still tends to rely on mere sentiment detection instead of extracting more nuanced emotions from text. This paper introduces Nade (Natural Affect DEtection), a novel text-to-emoji-to-emotion converter that first “emojifies” language and then converts these emojis into intensity measures of well-established, theory-grounded emotions. This approach addresses the limitations of existing tools by leveraging the inherent emotional information in emojis. Using human raters and state-of-the-art converters as benchmarks, the authors establish the benefits of exploiting emojis, validate Nade, and demonstrate its use in several marketing applications using data from various social media platforms. Users can apply the proposed converter through an easy-to-use online app and programming packages for Python and R.
{"title":"EXPRESS: Natural Affect DEtection (NADE): Using Emojis to Infer Emotions from Text","authors":"Christian Hotz-Behofsits, Nils Wlömert, Nadia Abou Nabout","doi":"10.1177/00222429251315088","DOIUrl":"https://doi.org/10.1177/00222429251315088","url":null,"abstract":"Emotions are central to consumer communications, and extracting them from user-generated online content is crucial for marketers, considering that such consumer opinions significantly shape brand perceptions, influence purchase decisions, and provide essential insights for marketing analytics. To leverage vast user-generated data, marketers and researchers require advanced text-to-emotion converters. However, existing tools for fine-grained emotion extraction face several limitations: Lexica are constrained by their dictionaries, machine learning models by human-annotated training data, and large language models by insufficient validation. As a result, marketing research still tends to rely on mere sentiment detection instead of extracting more nuanced emotions from text. This paper introduces Nade (Natural Affect DEtection), a novel text-to-emoji-to-emotion converter that first “emojifies” language and then converts these emojis into intensity measures of well-established, theory-grounded emotions. This approach addresses the limitations of existing tools by leveraging the inherent emotional information in emojis. Using human raters and state-of-the-art converters as benchmarks, the authors establish the benefits of exploiting emojis, validate Nade, and demonstrate its use in several marketing applications using data from various social media platforms. Users can apply the proposed converter through an easy-to-use online app and programming packages for Python and R.","PeriodicalId":16152,"journal":{"name":"Journal of Marketing","volume":"43 1","pages":""},"PeriodicalIF":12.9,"publicationDate":"2025-01-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142974583","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-12-11DOI: 10.1177/00222429241307608
Shan Huang, Song Lin
One advantage of advertising on social media is leveraging users’ expression of “likes” to influence the perceptions and responses of others in their network. Through a largescale field experiment on WeChat, three online lab studies and a theoretical model, we explore whether and how displaying more “likes” in an ad can effectively lead to more ad “likes” and clicks. We find that displaying the first “like” can significantly increase users’ tendencies to both “like” and click on an ad. However, on average, showing additional “likes” does not further increase the clicking propensity, although it consistently attracts more “likes.” We further find that displaying more “likes” increases the clickthrough rate for lesser-known brands but not for well-known brands, and has a stronger impact on the “like” rate for more socially engaged users than for less socially engaged ones. These findings are consistent with the interplay between informational and normative social influences in social advertising. The public visibility of “likes” makes liking more susceptible to normative social influence than clicking. The coexistence of these two forces can lead to an enhanced conformity effect on liking and a crowding-out effect on clicking. Our findings offer novel implications for managing social advertising and designing social media platforms.
{"title":"EXPRESS: Do More “Likes” Lead to More Clicks? Evidence from a Field Experiment on Social Advertising","authors":"Shan Huang, Song Lin","doi":"10.1177/00222429241307608","DOIUrl":"https://doi.org/10.1177/00222429241307608","url":null,"abstract":"One advantage of advertising on social media is leveraging users’ expression of “likes” to influence the perceptions and responses of others in their network. Through a largescale field experiment on WeChat, three online lab studies and a theoretical model, we explore whether and how displaying more “likes” in an ad can effectively lead to more ad “likes” and clicks. We find that displaying the first “like” can significantly increase users’ tendencies to both “like” and click on an ad. However, on average, showing additional “likes” does not further increase the clicking propensity, although it consistently attracts more “likes.” We further find that displaying more “likes” increases the clickthrough rate for lesser-known brands but not for well-known brands, and has a stronger impact on the “like” rate for more socially engaged users than for less socially engaged ones. These findings are consistent with the interplay between informational and normative social influences in social advertising. The public visibility of “likes” makes liking more susceptible to normative social influence than clicking. The coexistence of these two forces can lead to an enhanced conformity effect on liking and a crowding-out effect on clicking. Our findings offer novel implications for managing social advertising and designing social media platforms.","PeriodicalId":16152,"journal":{"name":"Journal of Marketing","volume":"5 1","pages":""},"PeriodicalIF":12.9,"publicationDate":"2024-12-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142810050","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-11-22DOI: 10.1177/00222429241304322
Savannah Wei Shi, Seoungwoo Lee, Kirthi Kalyanam, Michel Wedel
The authors develop and test a theoretical framework to examine the impact of app crashes on app engagement. The framework predicts that consumers increase engagement after encountering a single crash due to their need-for-closure and curiosity, yet reduce engagement after experiencing repeated and concentrated crashes, primarily because of frustration and perceived task unattainability; the recency of crashes moderates these effects. Field data analysis reveals that while a crash truncates a session and reduces content consumption, it increases page views in the following session. However, this increase in page views does not compensate for the loss during the crashed session. Frequent and more concentrated crashes curtail engagement. Three experiments in which crashes are exogenously manipulated in a different context support the validity and generalizability of these findings, confirm the proposed mediators, and demonstrate how to lessen the negative impact of repeated crashes with post-crash messages. The research adds new dimensions to the task pursuit literature and provides managers with a framework to quantify the economic impact of crashes, analyze content substitution behavior, and assess the bias of a transactional view of crash incidents. Additionally, it offers insights into targeted feature release to more tolerant users and strategic design of post-crash messages.
{"title":"EXPRESS: The Impact of App Crashes on Consumer Engagement","authors":"Savannah Wei Shi, Seoungwoo Lee, Kirthi Kalyanam, Michel Wedel","doi":"10.1177/00222429241304322","DOIUrl":"https://doi.org/10.1177/00222429241304322","url":null,"abstract":"The authors develop and test a theoretical framework to examine the impact of app crashes on app engagement. The framework predicts that consumers increase engagement after encountering a single crash due to their need-for-closure and curiosity, yet reduce engagement after experiencing repeated and concentrated crashes, primarily because of frustration and perceived task unattainability; the recency of crashes moderates these effects. Field data analysis reveals that while a crash truncates a session and reduces content consumption, it increases page views in the following session. However, this increase in page views does not compensate for the loss during the crashed session. Frequent and more concentrated crashes curtail engagement. Three experiments in which crashes are exogenously manipulated in a different context support the validity and generalizability of these findings, confirm the proposed mediators, and demonstrate how to lessen the negative impact of repeated crashes with post-crash messages. The research adds new dimensions to the task pursuit literature and provides managers with a framework to quantify the economic impact of crashes, analyze content substitution behavior, and assess the bias of a transactional view of crash incidents. Additionally, it offers insights into targeted feature release to more tolerant users and strategic design of post-crash messages.","PeriodicalId":16152,"journal":{"name":"Journal of Marketing","volume":"129 1","pages":""},"PeriodicalIF":12.9,"publicationDate":"2024-11-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142690925","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-11-22DOI: 10.1177/00222429241303387
Lili Wang, Maferima Touré-Tillery
This article examines the motivational consequences of anthropomorphizing the means of goal pursuit. Eight studies show that consumers are more motivated to pursue fitness and academic goals with anthropomorphized (vs. non-anthropomorphized) means because such means elicit a greater sense of companionship and thus stronger beliefs that (a) goal pursuit is enjoyable (perceived enjoyability) and that (b) the goal is attainable (goal expectancy). We first find that participants work out harder when using an anthropomorphized (vs. non-anthropomorphized) treadmill (Study 1) and jump rope (Study 2). We then show that this effect occurs due to a greater sense of companionship, which in turn increases both perceived enjoyability and goal expectancy (sequential mediations; Study 3). We further demonstrate these underlying mechanisms through moderation: the effect attenuates when a human companion is present (Study 4), for means perceived as inherently fun (Study 5), and when self-efficacy is high (Study 6). Study 7 identifies a boundary condition: the effect disappears when the means takes on a supervisor (rather than partner) role. Finally, Study 8 shows the downstream consequence of the effect on subsequent choice of means. These findings contribute to research on motivation and anthropomorphism, with practical implications for marketers and consumers.
{"title":"EXPRESS: Cardio with Mr. Treadmill: How Anthropomorphizing the Means of Goal Pursuit Increases Motivation","authors":"Lili Wang, Maferima Touré-Tillery","doi":"10.1177/00222429241303387","DOIUrl":"https://doi.org/10.1177/00222429241303387","url":null,"abstract":"This article examines the motivational consequences of anthropomorphizing the means of goal pursuit. Eight studies show that consumers are more motivated to pursue fitness and academic goals with anthropomorphized (vs. non-anthropomorphized) means because such means elicit a greater sense of companionship and thus stronger beliefs that (a) goal pursuit is enjoyable (perceived enjoyability) and that (b) the goal is attainable (goal expectancy). We first find that participants work out harder when using an anthropomorphized (vs. non-anthropomorphized) treadmill (Study 1) and jump rope (Study 2). We then show that this effect occurs due to a greater sense of companionship, which in turn increases both perceived enjoyability and goal expectancy (sequential mediations; Study 3). We further demonstrate these underlying mechanisms through moderation: the effect attenuates when a human companion is present (Study 4), for means perceived as inherently fun (Study 5), and when self-efficacy is high (Study 6). Study 7 identifies a boundary condition: the effect disappears when the means takes on a supervisor (rather than partner) role. Finally, Study 8 shows the downstream consequence of the effect on subsequent choice of means. These findings contribute to research on motivation and anthropomorphism, with practical implications for marketers and consumers.","PeriodicalId":16152,"journal":{"name":"Journal of Marketing","volume":"53 1","pages":""},"PeriodicalIF":12.9,"publicationDate":"2024-11-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142690786","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-11-16DOI: 10.1177/00222429241302814
Irina V. Kozlenkova, Caleb Warren, Suresh Kotha, Reihane Boghrati, Robert W. Palmatier
Conceptual research is fundamental to advancing theory and, thus, science. Conceptual articles launch new research streams, resolve conflicting findings, explain new phenomena, and integrate divergent research areas. Yet, compared with other disciplines, marketing publishes little conceptual research. This paper provides a multidisciplinary perspective of conceptual research to help increase the quality and quantity of conceptual research in marketing. First, the authors compare conceptual research approaches across marketing, management, psychology, and sociology to provide a synthesis of existing conceptual research frameworks. Second, using citation analyses, the authors provide insights into the academic impact of conceptual research across disciplines, across marketing domains, and over time; they also assess its impact outside of academia. Third, to assist researchers, the paper offers a step-by-step process or “how to” guide for developing high-impact conceptual research, based on insights from the multidisciplinary analysis and interviews with conceptual researchers from different disciplines. Fourth, drawing on the interviews and keyword analysis of recent conceptual marketing articles, the authors suggest emerging opportunities for conceptual research and how to increase the value of conceptual papers for practitioners.
{"title":"EXPRESS: Conceptual Research: Multidisciplinary Insights for Marketing","authors":"Irina V. Kozlenkova, Caleb Warren, Suresh Kotha, Reihane Boghrati, Robert W. Palmatier","doi":"10.1177/00222429241302814","DOIUrl":"https://doi.org/10.1177/00222429241302814","url":null,"abstract":"Conceptual research is fundamental to advancing theory and, thus, science. Conceptual articles launch new research streams, resolve conflicting findings, explain new phenomena, and integrate divergent research areas. Yet, compared with other disciplines, marketing publishes little conceptual research. This paper provides a multidisciplinary perspective of conceptual research to help increase the quality and quantity of conceptual research in marketing. First, the authors compare conceptual research approaches across marketing, management, psychology, and sociology to provide a synthesis of existing conceptual research frameworks. Second, using citation analyses, the authors provide insights into the academic impact of conceptual research across disciplines, across marketing domains, and over time; they also assess its impact outside of academia. Third, to assist researchers, the paper offers a step-by-step process or “how to” guide for developing high-impact conceptual research, based on insights from the multidisciplinary analysis and interviews with conceptual researchers from different disciplines. Fourth, drawing on the interviews and keyword analysis of recent conceptual marketing articles, the authors suggest emerging opportunities for conceptual research and how to increase the value of conceptual papers for practitioners.","PeriodicalId":16152,"journal":{"name":"Journal of Marketing","volume":"77 1","pages":""},"PeriodicalIF":12.9,"publicationDate":"2024-11-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142645940","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-11-16DOI: 10.1177/00222429241302808
J. Jason Bell, Felipe Thomaz, Andrew T. Stephen
Prior research on advertising media mixes has mostly focused on single channels (e.g., television), pairwise cross-elasticities, or budget optimization within single campaigns. This is starkly detached from advertising practice where (i) there is an increasingly large number of media channels available to marketers, (ii) media plans employ complex combinations of channels, and (iii) marketers manage complementarities among many (i.e., more than pairs) channels. This research empirically learns complex channel complementaries using Latent Class analysis. Latent classes have three useful properties: (i) they account for non-random selection of channels into campaigns, (ii) they capture pairwise and higher-order interactions between channels, and (iii) they allow for meaningful interpretation. We empirically describe the most common media channel archetypes and estimate their relationship to the effectiveness of a set advertising campaigns on a set of common brand-related performance metrics. We use a dataset of 1,083 advertising campaigns from around the world run between 2008 and 2019. We find that there is not a systematically “best” media mix that correlates to dominant performance across all metrics, but clear patterns emerge given specific metrics. We find that traditional channels (TV, outdoor) are commonly paired with digital channels (Facebook, YouTube) in high-performing campaigns. We also find that current marketing practice appears far from optimal, and simple strategies have the potential to increase brand mindset metric lifts by 50% or more.
{"title":"EXPRESS: Beyond the Pair: Media Archetypes and Complex Channel Synergies in Advertising","authors":"J. Jason Bell, Felipe Thomaz, Andrew T. Stephen","doi":"10.1177/00222429241302808","DOIUrl":"https://doi.org/10.1177/00222429241302808","url":null,"abstract":"Prior research on advertising media mixes has mostly focused on single channels (e.g., television), pairwise cross-elasticities, or budget optimization within single campaigns. This is starkly detached from advertising practice where (i) there is an increasingly large number of media channels available to marketers, (ii) media plans employ complex combinations of channels, and (iii) marketers manage complementarities among many (i.e., more than pairs) channels. This research empirically learns complex channel complementaries using Latent Class analysis. Latent classes have three useful properties: (i) they account for non-random selection of channels into campaigns, (ii) they capture pairwise and higher-order interactions between channels, and (iii) they allow for meaningful interpretation. We empirically describe the most common media channel archetypes and estimate their relationship to the effectiveness of a set advertising campaigns on a set of common brand-related performance metrics. We use a dataset of 1,083 advertising campaigns from around the world run between 2008 and 2019. We find that there is not a systematically “best” media mix that correlates to dominant performance across all metrics, but clear patterns emerge given specific metrics. We find that traditional channels (TV, outdoor) are commonly paired with digital channels (Facebook, YouTube) in high-performing campaigns. We also find that current marketing practice appears far from optimal, and simple strategies have the potential to increase brand mindset metric lifts by 50% or more.","PeriodicalId":16152,"journal":{"name":"Journal of Marketing","volume":"168 1","pages":""},"PeriodicalIF":12.9,"publicationDate":"2024-11-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142645938","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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