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EXPRESS: Production Enjoyment Asymmetrically Impacts Buyers’ Willingness to Pay and Sellers’ Willingness to Charge 快递:生产乐趣不对称地影响买家的支付意愿和卖家的收费意愿
IF 12.9 1区 管理学 Q1 BUSINESS Pub Date : 2024-05-15 DOI: 10.1177/00222429241257913
Anna Paley, Robert W. Smith, Jacob D. Teeny, Daniel M. Zane
With the rise of social media and the peer-to-peer economy, sellers can easily tell potential buyers about themselves and their process of producing products and services. This research investigates the influence of a central aspect of the production process that sellers can communicate—their production enjoyment. Buyers are willing to pay a higher price, are more likely to click on ads, and are more likely to choose a product or service when the seller signals that they enjoy producing it. In contrast, sellers are willing to accept lower prices, and actually charge less, for products and services they enjoy producing. Both buyers and sellers make the inference that production enjoyment leads to higher quality products/services, but only buyers rely on this inference when forming their pricing judgments relative to sellers. Nine studies illustrate these effects across a wide variety of products and services, participant samples, and operationalizations of production enjoyment. They show that signals of production enjoyment can influence buyers more than other established signals (e.g., effort) and demonstrate contexts where these effects are more and less likely to occur. These findings offer practical recommendations for both buyers and sellers as well as a variety of theoretical contributions.
随着社交媒体和点对点经济的兴起,卖家可以轻松地向潜在买家介绍自己以及他们生产产品和服务的过程。本研究调查了卖家可以传播的生产过程的一个核心方面--他们的生产乐趣--的影响。当卖家发出自己喜欢生产产品或服务的信号时,买家愿意支付更高的价格,更有可能点击广告,也更有可能选择该产品或服务。与此相反,卖方愿意接受较低的价格,实际上,对于他们喜欢生产的产品和服务,卖方收取的价格会更低。买家和卖家都会推断生产乐趣会带来更高质量的产品/服务,但与卖家相比,只有买家在进行定价判断时才会依赖这一推断。九项研究通过各种产品和服务、参与者样本以及生产乐趣的操作方法说明了这些效应。这些研究表明,与其他既定信号(如努力程度)相比,生产乐趣信号对买方的影响更大,并展示了在哪些情况下这些效应更有可能发生,在哪些情况下这些效应更不可能发生。这些发现为买卖双方提供了切实可行的建议以及各种理论贡献。
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引用次数: 0
EXPRESS: Anatomical Depiction: How Showing a Product'S Inner Structure Shapes Product Valuations 快递:解剖描绘:展示产品内部结构如何影响产品估值
IF 12.9 1区 管理学 Q1 BUSINESS Pub Date : 2024-05-15 DOI: 10.1177/00222429241257911
Seo Yoon Kang, Junghan Kim, Arun Lakshmanan
Anatomical depiction is a technique where the product is decomposed into components that are spatially arranged in a layer-by-layer manner to visually explicate its inner structure. The authors demonstrate that anatomical depiction, compared to non-anatomical depiction, enhances product valuation. This effect occurs because anatomical depiction elicits a ‘coming together’ of the inner components in consumers’ minds thereby evoking a gestalt image of the product – a process labeled simulated assemblage. The elicitation of simulated assemblage in turn boosts their confidence in the product’s performance. Two field experiments first demonstrate that anatomical depiction leads to greater engagement in online settings such as peer-to-peer selling and social media advertising. Subsequently, seven laboratory and online experiments show when and how anatomical depiction elicits simulated assemblage (Studies 1A–C), test the process underlying the effect of anatomical depiction on product valuation (Studies 2A–B), and delineate two boundary conditions, showing that the positive effect of anatomical (vs. non-anatomical) depiction attenuates for consumers higher (vs. lower) in technology anxiety (Study 3) and when consumers have a hedonic (vs. utilitarian) consumption goal (Study 4). Collectively, this work provides insights to firms on how and when to use anatomical depiction to enhance consumers’ confidence in and valuation of the product.
解剖式描述是一种将产品分解成若干组件的技术,这些组件在空间上以逐层排列的方式直观地阐释产品的内部结构。作者证明,与非解剖描绘相比,解剖描绘能提高产品估值。产生这种效果的原因是,解剖式描绘在消费者头脑中引起了内部组件的 "组合",从而唤起了产品的格式塔形象--这一过程被称为模拟组装。模拟组合的激发反过来又增强了消费者对产品性能的信心。两个现场实验首先证明,在点对点销售和社交媒体广告等网络环境中,解剖描绘会导致更多的参与。随后,七项实验室和在线实验显示了解剖描绘何时以及如何引起模拟组装(研究 1A-C),测试了解剖描绘对产品估值影响的基本过程(研究 2A-B),并划定了两个边界条件,显示当消费者的技术焦虑较高(与较低)时(研究 3),以及当消费者具有享乐型(与功利型)消费目标时(研究 4),解剖描绘(与非解剖描绘)的积极影响会减弱。总之,这项研究为企业如何以及何时使用解剖描述来增强消费者对产品的信心和评价提供了启示。
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引用次数: 0
EXPRESS: Spring Forward = Fall Back? the Effect of Daylight Saving Time Change on Consumers’ Unhealthy Behavior 快讯夏令时变化对消费者不健康行为的影响
IF 12.9 1区 管理学 Q1 BUSINESS Pub Date : 2024-05-09 DOI: 10.1177/00222429241256570
Ramkumar Janakiraman, Harsha Kamatham, Sven Feurer, Rishika Rishika, Bhavna Phogaat, Marina Girju
Prior research documents deleterious consequences of the annual clock change to daylight saving time in many contexts, but little is known about the effect the policy has on consumer behavior. While policy debates around ending seasonal clock changes continue, millions of consumers worldwide are potentially adversely affected by the time change. Drawing on the notions of sleepiness and self-control, the authors propose a framework of how the onset of daylight saving time increases unhealthy behavior. The hypotheses are tested via two studies cast in the difference-in-differences modeling framework capturing consumption before and after the time change and across consumers who experience the transition versus who do not. Results of the first study suggest that the onset of daylight saving time increases calorie consumption from packaged snacks that are largely unhealthy, specifically in the evening and on cloudy days. The effect of the end of daylight saving time is not significant, suggesting an overall asymmetric effect of the time change on unhealthy behavior. Study 2 reveals that the onset of daylight saving time decreases fitness center visits, particularly for consumers without healthy consumption habits and with high transaction costs. Analysis of social media data suggests that consumers find the time change disruptive. Overall, the findings imply that public policy makers and businesses should find ways to support consumers around the onset of daylight saving time.
先前的研究表明,每年夏令时的时钟变化会在许多情况下产生有害后果,但人们对这一政策对消费者行为的影响却知之甚少。尽管围绕停止季节性时钟变化的政策辩论仍在继续,但全球数百万消费者可能会受到时间变化的不利影响。作者借鉴嗜睡和自我控制的概念,提出了一个夏令时开始如何增加不健康行为的框架。作者通过在差异模型框架下进行的两项研究对上述假设进行了检验,这两项研究分别捕捉了时间变化前后的消费情况,以及经历过时间变化的消费者和没有经历过时间变化的消费者的消费情况。第一项研究的结果表明,夏令时的开始会增加包装零食的卡路里消耗量,这些零食大多是不健康的,尤其是在傍晚和阴天。夏令时结束时的影响并不显著,这表明时间变化对不健康行为的影响总体上是不对称的。研究 2 显示,夏令时的开始会减少健身中心的访问量,尤其是对于没有健康消费习惯且交易成本较高的消费者而言。对社交媒体数据的分析表明,消费者认为时间变化具有破坏性。总之,研究结果表明,公共政策制定者和企业应该想方设法在夏令时开始时为消费者提供支持。
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引用次数: 0
EXPRESS: Continued Use Trajectories: How Entropy Work Sustains Technology Assemblages 快递:持续使用轨迹:熵工作如何维持技术组合
IF 12.9 1区 管理学 Q1 BUSINESS Pub Date : 2024-05-03 DOI: 10.1177/00222429241255306
Paolo Franco, Robin Canniford, Marcus Phipps, Amber M. Epp
Why do some technology products enjoy enduring continued use while others are quickly discarded? Existing marketing research explains that continued use is motivated by cost-benefit decisions over how useful a tech-product is and how easy it is to use. Yet the interconnected nature of contemporary technologies means that continued use can depend on tech-products’ capacities to interact with other devices, objects, infrastructures, and people as parts of assemblages that generate useful properties. By theorizing interview and observational data of technology consumption through the lens of Assemblage Theory, the authors identify four continued use trajectories. These explain different paths from adoption to discontinued use by distinguishing component parts’ capacities to interact and hold assemblages together to sustain emergent properties. In each trajectory, continued use is sustained by entropy work to support a tech-product’s usefulness and ease-of-use. The implications of entropy work for theories of continued use and broader marketing scholarship are considered, and recommendations to help firms manage the opportunities and risks that accompany different continued use trajectories are offered.
为什么有些科技产品能被持久使用,而有些产品却很快被抛弃?现有的营销研究解释说,持续使用的动机是成本效益决定了科技产品的实用性和易用性。然而,当代技术的相互关联性意味着,持续使用可能取决于科技产品与其他设备、物品、基础设施和人的互动能力,它们是产生有用特性的组合体的组成部分。作者通过装配理论的视角对技术消费的访谈和观察数据进行理论分析,确定了四种持续使用轨迹。这些轨迹解释了从采用到停止使用的不同路径,区分了各组成部分相互作用的能力,并将组合体固定在一起,以维持新出现的特性。在每种轨迹中,持续使用都是通过熵功来支持科技产品的实用性和易用性。本文探讨了熵工作对持续使用理论和更广泛的市场营销学术研究的影响,并提出了帮助企业管理不同持续使用轨迹所带来的机遇和风险的建议。
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引用次数: 0
EXPRESS: Managing Brand Relationship Plurality: Insights from the Non-profit Sector 快讯:管理品牌关系多元化:非营利部门的启示
IF 12.9 1区 管理学 Q1 BUSINESS Pub Date : 2024-04-24 DOI: 10.1177/00222429241253193
Verena Gruber, Jonathan Deschênes
The non-profit sector is home to some of the most recognized and trustworthy brands, all competing for financial resources and volunteers. Akin to consumers, volunteers entertain relationships with non-profit brands. These relationships have recently become more diverse as individuals increasingly look for more ephemeral and distant forms of involvement. Drawing on an extensive qualitative dataset of the Vienna Red Cross comprising participant observation, archival data, and in-depth interviews, the authors conceptualize this non-escalating, episodic engagement as a neither-growing-nor-fading (NGNF) relationship. This theorization adds to the literature on consumer–brand relationships, which has predominantly focused on the cultivation of strong relationships. Informed by practice theory, the authors elaborate distinct brand relationship practices key to successfully maintaining NGNF relationships (acquiring and activating) while catering to volunteers following the traditional path of relationship intensification (building and cultivating). The analysis identifies constellations of practice elements conducive to managing both types of brand relationships in a symbiotic manner. The authors argue for the importance of moving beyond an exclusive focus on relationship growth and embracing non-escalating relationships. This study thus contributes to nascent theorizing on brand relationships that do not follow an axiology valuing growth and intensification.
非营利部门拥有一些最知名、最值得信赖的品牌,它们都在争夺财政资源和志愿者。与消费者类似,志愿者也与非营利品牌建立了关系。最近,随着个人越来越多地寻求更短暂、更遥远的参与形式,这些关系也变得更加多样化。作者通过对维也纳红十字会的广泛定性数据集(包括参与观察、档案数据和深度访谈),将这种非升级、偶发性参与概念化为一种既不增长也不消退的关系(NGNF)。这种理论化为有关消费者与品牌关系的文献增添了新的内容,这些文献主要侧重于培养牢固的关系。在实践理论的指导下,作者阐述了独特的品牌关系实践,这些实践是成功维持 NGNF 关系(获取和激活)的关键,同时也迎合了遵循传统关系强化路径(建立和培养)的志愿者。分析确定了有利于以共生方式管理两种品牌关系的实践要素组合。作者认为,超越只关注关系增长的做法,拥抱非升级关系是非常重要的。因此,本研究有助于新生的品牌关系理论研究,这些理论并不遵循重视增长和强化的公理。
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引用次数: 0
EXPRESS: No Comments (from You): Understanding the Interpersonal and Professional Consequences of Disabling Social Media Comments 快讯:禁止评论(来自您):了解禁用社交媒体评论的人际和职业后果
IF 12.9 1区 管理学 Q1 BUSINESS Pub Date : 2024-04-22 DOI: 10.1177/00222429241252842
Michelle E. Daniels, Freeman Wu
Presumably in an effort to reduce cyberbullying and promote mental health, online influencers often limit viewers’ ability to post comments. In this research, we find that influencers incur significant interpersonal and professional repercussions for doing so. Across a Twitter dataset and six experiments utilizing both consequential and hypothetical dependent measures, we find that consumers form more negative impressions of and are less persuaded by influencers who disable social media comments. These outcomes are driven by the perception that the influencer is less receptive to consumer voice (e.g., consumers’ thoughts, opinions, and suggestions) and, thus, less sincere. However, we find that this effect is mitigated in situations where consumers feel that it is reasonable for influencers to prioritize self-protection.
可能是为了减少网络欺凌和促进心理健康,网络影响者经常限制观众发表评论。在这项研究中,我们发现有影响力的人这样做会招致严重的人际和职业影响。在 Twitter 数据集和六个实验中,我们利用后果性和假设性因果测量方法,发现消费者对禁用社交媒体评论的有影响力者形成的负面印象更深,说服力更弱。造成这些结果的原因是消费者认为影响者不太愿意接受消费者的声音(如消费者的想法、意见和建议),因此也不太真诚。然而,我们发现在消费者认为影响者优先考虑自我保护是合理的情况下,这种影响会得到缓解。
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引用次数: 0
EXPRESS: Group or Individual Sales Incentives? What Is Best for Brand-Managed Retail Sales Operations? 快递:团体还是个人销售激励?什么最适合品牌管理的零售销售业务?
IF 12.9 1区 管理学 Q1 BUSINESS Pub Date : 2024-04-12 DOI: 10.1177/00222429241249424
Wenshu Zhang, Jia Li, Subramanian Balachander
This research studies sales force incentive compensation in Brand-Managed Retail (BMR) operations, which are particularly prevalent in high-end department stores and vertically integrated retailers. In particular, the research explores how a brand’s strength may affect the relative benefit to a brand from using individual versus group incentives for motivating its salespeople in BMR settings. The authors investigate this issue using a theoretical principal-agent model consisting of a risk-neutral firm employing multiple risk-averse salespeople. Interestingly, they find that a group incentive is more beneficial to a weaker brand than to a stronger one. Furthermore, the authors find empirical support for their theoretical findings from an analysis of sales compensation data from BMR operations in two different settings. The research findings suggest that managers should factor in the brand’s strength when deciding on the optimal salesperson compensation structure in BMR settings.
本研究对品牌管理零售(BMR)业务中的销售人员激励报酬进行了研究,这种业务在高端百货商店和垂直整合零售商中尤为普遍。研究特别探讨了品牌实力如何影响品牌在 BMR 环境中使用个人激励与集体激励对销售人员的相对收益。作者利用一个委托代理理论模型对这一问题进行了研究,该模型由一个风险中性的公司和多个规避风险的销售人员组成。有趣的是,他们发现群体激励对弱势品牌比对强势品牌更有利。此外,作者还通过分析两种不同情况下的 BMR 业务的销售报酬数据,为他们的理论发现提供了经验支持。研究结果表明,在决定最佳销售人员薪酬结构时,管理者应考虑品牌的实力。
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引用次数: 0
EXPRESS: Can Words Speak Louder than Actions? Using Top Management Teams’ Language to Predict Myopic Marketing Spending 快讯言胜于行吗?利用高层管理团队的语言预测近视营销支出
IF 12.9 1区 管理学 Q1 BUSINESS Pub Date : 2024-03-21 DOI: 10.1177/00222429241244804
Andre Martin, Tarun Kushwaha
Myopic marketing spending—curtailing marketing and research and development expenses to boost earnings—damages firms’ long-term value. Despite this, Top Management Teams (TMTs) are often myopic and by the time investors or boards detect such short-termism, it is too late to react or intervene. This research introduces a novel prediction method by analyzing the language TMTs use in earnings’ calls, specifically focusing on marketing and earnings emphasis, to predict future instances of myopic marketing spending. Through linguistic dependency parsing of almost 11 million sentences extracted from nearly 25,000 quarterly earnings call transcripts of 1,197 firms between 2008–2019, we demonstrate the proposed approach can predict myopic marketing spending at a quarterly frequency for up to one year in advance. We find that one standard deviation increase in earnings emphasis is associated with 23.68% increase in the likelihood of future myopic marketing spending. Investments based on the proposed approach produce 1.61% additional annual abnormal returns compared to models that exclusively use known predictors of myopic marketing spending, while offering earlier foresight and more frequent opportunities for interventions. This reduces information asymmetry for investors and boards of directors.
近视性营销支出--削减营销和研发费用以提高收益--会损害公司的长期价值。尽管如此,企业的高层管理团队(TMT)却往往目光短浅,当投资者或董事会发现这种短期行为时,已经来不及做出反应或干预了。本研究通过分析企业高层管理团队在财报电话会议中使用的语言,特别是对营销和盈利强调的分析,提出了一种新颖的预测方法,以预测未来近视营销支出的情况。通过对 2008-2019 年间从 1,197 家公司近 25,000 份季度财报电话记录中提取的近 1,100 万个句子进行语言依赖性解析,我们证明了所提出的方法可以提前一年预测每季度的近视营销支出。我们发现,盈利强调程度每增加一个标准差,未来近视营销支出的可能性就会增加 23.68%。与完全使用已知的近视营销支出预测指标的模型相比,基于所建议方法的投资每年会产生 1.61% 的额外异常回报,同时提供更早的预见性和更频繁的干预机会。这减少了投资者和董事会的信息不对称。
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引用次数: 0
EXPRESS: Do No Harm? Unintended Consequences of Pharmaceutical Price Regulation in India 快讯不造成伤害?印度药品价格监管的意外后果
IF 12.9 1区 管理学 Q1 BUSINESS Pub Date : 2024-03-14 DOI: 10.1177/00222429241242685
Saravana Jaikumar, Pradeep K. Chintagunta, Arvind Sahay
The Drug Price Control Order 2013 (DPCO) in India, regulated the prices of certain essential and life-saving drugs to ensure their affordability and availability; with the expectation that this would translate into boosting the sales of those drugs. To assess whether such a sales increase was achieved, we study the effects of the regulation on sales volumes of each regulated drug using a synthetic control approach with sales data from a comparable country which did not experience a regulatory change. We assess the robustness of our results via multiple empirical approaches to triangulate our findings. Contrary to the order’s objectives, we find that sales volumes decline for regulated drugs. Since the order placed restrictions on production levels and on drugs exiting the market, the lowered margins of regulated drugs could have pushed pharmaceutical firms to reduce their marketing expenditures on them. We provide evidence of such a reduction using detailing data from a large pharmaceutical firm. We illustrate that this shift in detailing adversely affected prescriptions from physicians without formal medical degrees who treat the poor and disadvantaged in India; patients that the DPCO was intended to help the most. A survey we conducted shows that these physicians rely on detailing more than medically trained doctors. Taken together, our results provide insights into the strategic actions of firms when faced with regulations, and highlights their unintended consequences. The generalizable nature of our study’s findings across a broad set of medications, has implications for governmental agencies in terms of the need to account for the entire ecosystem of patients, physicians, pharmaceutical firms and pharmacies when implementing such regulations.
印度的《2013 年药品价格管制令》(DPCO)对某些基本药物和救命药物的价格进行了管制,以确保这些药物的可负担性和可获得性,并期望以此促进这些药物的销售。为了评估是否实现了这种销售增长,我们采用合成控制法,利用未发生监管变化的可比国家的销售数据,研究了监管对每种受监管药品销售量的影响。我们通过多种实证方法来评估结果的稳健性,以三角测量我们的研究结果。与该命令的目标相反,我们发现受管制药品的销售量出现了下降。由于该命令对生产水平和药品退出市场施加了限制,受管制药品利润的降低可能会促使制药公司减少对这些药品的营销支出。我们利用一家大型制药公司的详细数据为这种减少提供了证据。我们说明,这种细节上的变化对没有正规医学学位的医生开出的处方产生了不利影响,这些医生为印度的穷人和弱势群体提供治疗,而《药品管制条例》本意是要为这些患者提供最大的帮助。我们进行的一项调查显示,这些医生比受过医学培训的医生更依赖于细化处方。综上所述,我们的研究结果为企业在面对法规时的战略行动提供了启示,并凸显了其意外后果。我们的研究结果具有广泛的药物通用性,这对政府机构在实施此类法规时需要考虑患者、医生、制药公司和药店的整个生态系统具有启示意义。
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引用次数: 0
p-Values as QWERTY: Curating Evidence in the Computational Era 作为 QWERTY 的 p 值:在计算时代收集证据
IF 12.9 1区 管理学 Q1 BUSINESS Pub Date : 2024-02-19 DOI: 10.1177/00222429231221698
Fred Feinberg
McShane et al.'s (2024) wide-ranging critique of null hypothesis significance testing provides a number of specific suggestions for improved practice in empirical research. This commentary amplifies several of these from the perspective of computational statistics—particularly nonparametrics, resampling/bootstrapping, and Bayesian methods—applied to common research problems. Throughout, the author emphasizes estimation (as opposed to testing) and uncertainty quantification through a comprehensive process of “curating” a variety of graphical and tabular evidence. Specifically, researchers should be encouraged to estimate the quantities that matter, with as few assumptions as possible, in multiple ways, then try to visualize it all, documenting their pathway from data to results for others to follow.
McShane 等人(2024 年)对零假设显著性检验进行了广泛的批判,为改进实证研究实践提出了许多具体建议。本评论从计算统计的角度,特别是非参数、重采样/引导和贝叶斯方法的角度,将其中的几项建议应用于常见的研究问题。作者自始至终都在强调估算(而非测试)和不确定性量化,并通过 "整理 "各种图表证据的综合过程来实现。具体来说,应鼓励研究人员在尽可能少的假设条件下,通过多种方法估算出重要的数量,然后尝试将其可视化,记录下他们从数据到结果的路径,供他人参考。
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引用次数: 0
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Journal of Marketing
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