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EXPRESS: How E-Scooters Impact Shared Mobility and Consumer Safety 快讯:电动滑板车如何影响共享出行和消费者安全
IF 12.9 1区 管理学 Q1 BUSINESS Pub Date : 2025-10-23 DOI: 10.1177/00222429251393987
Ruichun Liu, Unnati Narang
New forms of shared micromobility services, such as electric scooters (i.e., e-scooters) are growing rapidly across cities. However, their impact beyond the retail and restaurant sectors is less understood in the marketing literature. We examine how the entry of e-scooters impacts other incumbent shared mobility services (i.e., ridesharing and bikesharing) and consumer safety (i.e., crimes) using data on the entry of e-scooters in parts of Chicago in 2019 and a generalized synthetic control approach. We propose and test novel mechanisms based on e-scooters’ effects on overall demand and modal relationships (i.e., complementarity vs. substitution) with ridesharing and bikesharing. The results from our analysis show that the entry of e-scooters increases the number of short rideshare trips by 15.72%, but decreases the number of bikeshare trips by 7.62%. The effects are consistent with a category expansion mechanism for ridesharing (i.e., increase in the demand for trips met by complementarities between e-scooters and ridesharing) and a category cannibalization mechanism for bikesharing (i.e., increase in the demand for trips met by substitution of bikesharing by e-scooters). Interestingly, we also find that the entry of e-scooters increases the number of crimes (e.g., vehicle break-ins) by 17.94%, mostly due to street and vehicle crimes. The effects of e-scooters are heterogeneous by the age and racial composition of a neighborhood. Overall, e-scooters contribute about $8.1 million in ridesharing revenues but they also have an unintended negative environmental effect amounting to over 800 metric ton carbon emissions per year. Our research offers an app companion for stakeholders.
新形式的共享微型交通服务,如电动滑板车(即电动滑板车)在城市中迅速发展。然而,在市场营销文献中,它们对零售和餐饮行业以外的影响知之甚少。我们研究了电动滑板车的进入如何影响其他现有的共享移动服务(即拼车和自行车共享)和消费者安全(即犯罪),使用2019年芝加哥部分地区电动滑板车进入的数据和广义综合控制方法。我们提出并测试了基于电动滑板车对总体需求和模式关系(即互补与替代)的影响的新机制。我们的分析结果表明,电动滑板车的进入使短途共享出行次数增加了15.72%,但使自行车出行次数减少了7.62%。这种效应与共享出行的品类扩张机制(即电动滑板车与共享出行的互补性所满足的出行需求增加)和共享单车的品类蚕食机制(即电动滑板车替代共享单车所满足的出行需求增加)相一致。有趣的是,我们还发现,电动滑板车的进入增加了17.94%的犯罪数量(例如,车辆闯入),主要是由于街道和车辆犯罪。电动滑板车的影响因社区的年龄和种族构成而异。总体而言,电动滑板车为共享出行带来了约810万美元的收入,但它们也对环境产生了意想不到的负面影响,每年的碳排放量超过800吨。我们的研究为利益相关者提供了一个应用程序伴侣。
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引用次数: 0
Corrigendum to “Buy Less, Buy Luxury: Understanding and Overcoming Product Durability Neglect for Sustainable Consumption” “少买,买奢侈品:了解和克服可持续消费对产品耐久性的忽视”的勘误表
IF 12.9 1区 管理学 Q1 BUSINESS Pub Date : 2025-10-06 DOI: 10.1177/00222429251385905
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引用次数: 0
From JM as Catalyst to JM as Community: Positive, Bold, and Pragmatic 从作为催化剂的JM到作为社区的JM:积极、大胆、务实
IF 12.9 1区 管理学 Q1 BUSINESS Pub Date : 2025-10-06 DOI: 10.1177/00222429251336054
Cait Lamberton, Detelina Marinova, Shrihari Sridhar, Vanitha Swaminathan
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引用次数: 0
EXPRESS: The Differentiated Environment: Person Thing Orientation and Feedback Effects 差别化环境:人-物取向与反馈效应
IF 12.9 1区 管理学 Q1 BUSINESS Pub Date : 2025-09-30 DOI: 10.1177/00222429251386784
Malika Malika, Durairaj Maheswaran
Managers often face the challenge of protecting parent brand equity when launching brand extensions into low–fit categories. This article recommends that managers can minimize any negative impact of low fit extensions by using a unique segmentation strategy as well as framing the extension fit in terms of brand personality. Specifically, this research introduces person–thing orientation as a framework in the brand extension context to effectively segment consumers based on their environmental orientation. Person-oriented individuals selectively examine the environment and direct their attention towards people and social relationships. Thing-oriented individuals primarily focus on objects and their functionality. We demonstrate that thing-oriented consumers are less likely to exhibit negative feedback effects. Person-oriented consumers respond positively when low–fit extensions align with the parent brand’s personality. Importantly, we demonstrate that person thing orientation can be leveraged managerially through observable proxies (e.g., college major, media context). These findings offer actionable insights for tailoring brand extension strategies to target the right audience, frame extensions effectively, and minimize parent brand dilution.
在将品牌扩展到低合身品类时,管理者经常面临保护母公司品牌资产的挑战。本文建议管理人员可以通过使用独特的细分策略以及根据品牌个性构建延伸适合度来最大限度地减少低适合度延伸的负面影响。具体而言,本研究将人-物导向作为品牌延伸语境的框架,根据消费者的环境导向对其进行有效的细分。以人为本的人有选择地检查环境,并将注意力转向人和社会关系。面向事物的人主要关注对象及其功能。我们证明,以事物为导向的消费者不太可能表现出负面反馈效应。当低合身的延伸与母品牌的个性相一致时,以人为本的消费者反应积极。重要的是,我们证明了人-事取向可以通过可观察的代理(例如,大学专业,媒体背景)在管理上加以利用。这些发现为定制品牌延伸策略提供了可操作的见解,以瞄准正确的受众,有效地扩展框架,并最大限度地减少母品牌稀释。
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引用次数: 0
Cementing JM's Impact on the Marketing Ecosystem: Advancing Big Ideas 巩固JM对营销生态系统的影响:推进大创意
IF 12.9 1区 管理学 Q1 BUSINESS Pub Date : 2025-09-24 DOI: 10.1177/00222429251375543
Jan-Benedict E.M. Steenkamp, Marc Fischer, Kelly L. Haws, Maura L. Scott, Rebecca J. Slotegraaf
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引用次数: 0
EXPRESS: The Glossy Premium: Effects of Product Glossiness on Consumer Judgments of First-Hand and Second-Hand Products 《光泽度溢价:产品光泽度对消费者对一手和二手产品判断的影响》
IF 12.9 1区 管理学 Q1 BUSINESS Pub Date : 2025-09-19 DOI: 10.1177/00222429251383926
Jiaqi (Flora) Song, Linying (Sophie) Fan, Yuwei Jiang
Consumers demonstrate a preference for products with glossy surfaces. This research examines how and why product glossiness influences consumers’ product preference in the first-hand versus second-hand markets. Six studies demonstrate that consumers generally prefer products with a glossy, as opposed to a matte, surface in both first-hand and second-hand markets. The preference for product glossiness is driven by the heightened recency (pristineness) perception of glossy products in the first-hand (second-hand) market. In addition, in line with these mechanisms, the positive effect of product glossiness on consumer preference is reversed for time-enhanced products (i.e., product quality and value improve with age) in the first-hand market and diminished when diagnostic prior product usage information is available to consumers in the second-hand market. Findings in this research contribute to a deeper understanding of visual marketing and product newness by verifying how visual glossiness induces two different interpretations of product newness in the first-hand and second-hand markets. This research offers practical implications for product design and presentation in the first-hand market, as well as refurbishing and resale strategies in the second-hand market, suggesting ways to communicate a consistent brand image and enhance product preference more effectively.
消费者表现出对表面光滑的产品的偏爱。本研究探讨了产品光泽度如何以及为什么影响消费者在一手市场与二手市场的产品偏好。六项研究表明,无论是在一手市场还是二手市场,消费者通常更喜欢表面光滑的产品,而不是哑光的产品。对产品光泽度的偏好是由第一手(二手)市场对有光泽产品的最新(原始)感知所驱动的。此外,根据这些机制,在第一手市场中,产品光泽度对消费者偏好的积极影响在时间增强产品(即产品质量和价值随着年龄的增长而提高)中是相反的,而在二手市场中,当消费者可以获得诊断性的先前产品使用信息时,产品光泽度对消费者偏好的积极影响则减弱。通过验证视觉光泽度如何在一手市场和二手市场引发对产品新颖性的两种不同解释,本研究的发现有助于加深对视觉营销和产品新颖性的理解。本研究为第一手市场的产品设计与展示,以及二手市场的翻新与转售策略提供了实际的启示,为更有效地传达一致的品牌形象和提高产品偏好提供了方法。
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引用次数: 0
EXPRESS: Temporal Patterns of New Product Introductions and IPO Value: The Importance of Recency, Dispersion, and Asymmetry 新产品引入和IPO价值的时间模式:近代性、分散性和不对称性的重要性
IF 12.9 1区 管理学 Q1 BUSINESS Pub Date : 2025-09-15 DOI: 10.1177/00222429251382272
Suyun Mah, Rebecca J. Slotegraaf, Girish Mallapragada
A firm’s innovation activity is often judged by the number and type of new products it launches, but when these products are introduced may be equally important, especially before going public. This research investigates how the temporal pattern of new product introductions (NPIs) influences a firm’s initial public offering (IPO) value. The analysis uses data from 298 firms that went public between 2006 and 2023, and focuses on three patterns of timing: recency (how recently the latest product was launched before the IPO), dispersion (the degree to which NPIs before the IPO are spread out over time), and asymmetry (how disproportionately NPIs were launched over time before the IPO). Results demonstrate that firms with more dispersed NPIs achieve higher IPO value, whereas firms that introduce a product just before the IPO or introduce several new products disproportionately closer to the IPO tend to perform worse. Findings show that 1% increases in recency, dispersion, or asymmetry result in a 1.34% decrease, 3.65% increase, and 1.03% decrease, respectively, in IPO value, and these vary depending on the firm’s industry growth and product innovativeness. Results provide new insights for theory and practice, highlighting that innovation timing is a key determinant of IPO performance.
一家公司的创新活动通常是由它推出的新产品的数量和类型来判断的,但这些产品何时推出可能同样重要,尤其是在上市之前。本研究探讨新产品推出(NPIs)的时间模式如何影响公司的首次公开发行(IPO)价值。该分析使用了2006年至2023年间上市的298家公司的数据,并重点关注了三种时间模式:近代性(最新产品在IPO前推出的时间)、分散性(IPO前新产品在时间上的分布程度)和不对称性(IPO前新产品在时间上的分布比例)。研究结果表明,新产品来源越分散的公司获得的IPO价值越高,而在IPO前推出新产品或在IPO前推出几款新产品的公司往往表现较差。研究结果表明,新近性、分散性或不对称性每增加1%,IPO价值分别下降1.34%、3.65%和1.03%,而这取决于企业的行业增长和产品创新程度。研究结果为理论和实践提供了新的见解,突出了创新时机是IPO绩效的关键决定因素。
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引用次数: 0
EXPRESS: Psychological Ownership and Territorial Behaviors in Rental Transactions: Why “Who” You Rent from Matters 租赁交易中的心理所有权和地域行为:为什么你从“谁”那里租房很重要
IF 12.9 1区 管理学 Q1 BUSINESS Pub Date : 2025-09-15 DOI: 10.1177/00222429251382533
Nirajana Mishra, Sarah C. Whitley
The phenomenal growth in rentals, with the advent of access-based platforms, has made it possible for consumers to rent products from person providers (e.g., Alex on Airbnb) and company providers (e.g., Apex Vacations on Airbnb). But does “who” a consumer rents from matter? Across nine experiments (including one with real behaviors), we demonstrate that despite the product being the same, consumers differ in how they feel about the product depending on “who” they are renting from. Consumers feel stronger psychological ownership for the product when renting from company providers than person providers. These feelings of psychological ownership drive consumers to engage in “territorial” behaviors – actions that assert their claim on the rented product ( e.g. , moving furniture in a rental cabin). Consequently, consumers are more willing to exhibit such behaviors when renting from company providers than person providers. These behaviors impose real costs on rental providers through increased operational burdens and property damage, as exemplified through additional analyses of providers’comments on Airbnb’s community platform and interviews with providers. We further identify strategies to mitigate consumers’ territorial behaviors by altering consumers’ feelings of psychological ownership through its antecedent in the rental context: provider’s connection to the rental product.
随着基于访问的平台的出现,租赁业务的显著增长使得消费者可以从个人供应商(例如Airbnb上的Alex)和公司供应商(例如Airbnb上的Apex Vacations)那里租赁产品。但消费者从“谁”那里租东西重要吗?通过九个实验(包括一个真实的行为),我们证明了尽管产品是相同的,但消费者对产品的感受取决于他们从“谁”那里租来的。与个人租赁相比,消费者从公司租赁时对产品的心理所有权更强。这种心理上的所有权感驱使消费者进行“领土”行为——即对租赁产品主张所有权的行为(例如,在租赁小屋中移动家具)。因此,消费者在向公司租赁时比向个人租赁时更愿意表现出这种行为。这些行为通过增加运营负担和财产损失给租赁供应商带来了实际成本,这可以通过对Airbnb社区平台上供应商评论的额外分析和对供应商的采访来证明。我们进一步确定策略,通过改变消费者的心理所有权感受,通过其在租赁环境中的前因:供应商与租赁产品的联系,来减轻消费者的领土行为。
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引用次数: 0
EXPRESS: Customization and the Customer Journey EXPRESS:客户定制和客户旅程
IF 12.9 1区 管理学 Q1 BUSINESS Pub Date : 2025-09-05 DOI: 10.1177/00222429251379772
Suh Yeon Kim, Rebecca W. Hamilton, TI Tongil Kim, Michael V. Lewis
Retailers frequently offer customers the opportunity to customize in addition to buying ready-made products. Although prior research shows that customization can increase product evaluations, purchase intent, and willingness to pay, customers often do not opt into customization. Using a multi-method approach, we resolve this discrepancy by demonstrating that the Customization Journey is dynamic rather than static: an initial customization experience has a lasting impact on the customer journey. Nine years of transaction data from a retailer shows that customers who customize at least one product are more likely to customize again with the retailer; they also spend more, visit more often, and buy more items. Next, we conduct a series of longitudinal experimental studies. By randomly assigning some participants to customize and others to choose among a matched set of products, we disentangle the effects of the customer’s inherent preference for customizing from their experience with customization. We find that an initial experience with customization significantly increases the subsequent likelihood of customization, leading to more favorable outcomes for both the customer and the retailer. Our findings suggest that customizers need not be “born”—they can be “created” via interventions designed to increase experience with customization, shaping the trajectories of customer journeys.
除了购买现成的产品外,零售商还经常为顾客提供定制的机会。尽管先前的研究表明,定制化可以提高产品评价、购买意图和支付意愿,但客户通常不会选择定制化。通过使用多方法的方法,我们通过展示定制旅程是动态的而不是静态的来解决这种差异:初始的定制体验对客户旅程有持久的影响。一家零售商9年的交易数据显示,至少定制过一种产品的客户更有可能再次为该零售商定制产品;他们也会花更多的钱,更频繁地访问,购买更多的物品。接下来,我们进行了一系列的纵向实验研究。通过随机分配一些参与者进行定制,而另一些参与者在一组匹配的产品中进行选择,我们将客户对定制的固有偏好与他们的定制经验分开。我们发现,最初的定制体验显著增加了后续定制的可能性,从而为客户和零售商带来更有利的结果。我们的研究结果表明,定制者不需要“天生”——他们可以通过旨在增加定制体验的干预措施“创造”出来,塑造客户旅程的轨迹。
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引用次数: 0
EXPRESS: Avant-garde Market Driving EXPRESS:先锋市场驱动
IF 12.9 1区 管理学 Q1 BUSINESS Pub Date : 2025-09-01 DOI: 10.1177/00222429251377752
Delphine Dion, Gregory Carpenter, Ashlee Humphreys
In this article, we define and develop the concept of avant-garde market driving, a process whereby producers transform an industry by rebelling against the status quo as a means of social-industrial critique rather than in response to market demand. Avant-garde market driving is primarily driven by a desire to rebel against the status quo, at the expense of widespread acceptance; it involves a multiplicity of like-minded individuals such as other producers, intermediaries and consumers; it occurs particularly in contexts where like-minded consumers seek hedonic or aesthetic novelty or social distinction. Breaking new ground comes with substantial challenges. How do rebel producers overcome the challenges of introducing radically different products and successfully sustain avant-garde market driving? Analyzing the wine market in France, we find that avant-garde market driving is initiated and sustained by symbolic disruption and vertical collaboration among producers and intermediaries. This process can provide a strategic advantage to smaller, low-status firms. Based on our analysis, we provide actionable recommendations for producers and intermediaries who wish to engage in avant-garde market driving.
在本文中,我们定义并发展了先锋派市场驱动的概念,这是一个生产者通过反抗现状来改变行业的过程,作为一种社会-工业批判的手段,而不是回应市场需求。前卫的市场驱动力主要是由一种反抗现状的欲望驱动的,以牺牲广泛接受为代价;它涉及许多志同道合的个人,如其他生产者、中介和消费者;它尤其发生在志同道合的消费者寻求享乐或审美新奇或社会地位的情况下。开拓新领域伴随着巨大的挑战。叛逆的生产商如何克服引入完全不同产品的挑战,并成功地保持前卫的市场驱动力?通过对法国葡萄酒市场的分析,我们发现前卫的市场驱动是由生产者和中间商之间的象征性破坏和垂直合作发起和维持的。这一过程可以为规模较小、地位较低的公司提供战略优势。根据我们的分析,我们为希望参与前卫市场驱动的生产商和中介机构提供可操作的建议。
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引用次数: 0
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Journal of Marketing
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