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Marketing in the Health Care Sector: Disrupted Exchanges and New Research Directions 医疗保健行业的市场营销:混乱的交流和新的研究方向
IF 12.9 1区 管理学 Q1 Business, Management and Accounting Pub Date : 2023-11-26 DOI: 10.1177/00222429231213154
Christine Moorman, H. J. Heerde, C. P. Moreau, Robert W. Palmatier, John C. Narver
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引用次数: 0
EXPRESS: Revenue Generation through Influencer Marketing 快递:通过影响者营销创收
IF 12.9 1区 管理学 Q1 Business, Management and Accounting Pub Date : 2023-11-16 DOI: 10.1177/00222429231217471
Maximilian Beichert, Andreas Bayerl, Jacob Goldenberg, Andreas Lanz
Direct-to-consumer (DTC) firms increasingly believe that influencer marketing is an effective option for seeding. However, the current managerially relevant question for DTC firms of whether to target low- or high-followership influencers to generate immediate revenue is still unresolved. In this article, the authors’ goal is to answer this question by considering for the first time the whole influencer-marketing funnel, i.e., from followers on user-generated content networks (e.g., on Instagram), to reached followers, to engagement, to actual revenue, while accounting for the cost of paid endorsements. The authors find that low-followership targeting outperforms high-followership targeting by order of magnitude across three performance (ROI) metrics. A mediation analysis reveals that engagement can explain the negative relationship between the influencer followership levels and ROI. This is in line with the rationale based on social capital theory that with higher followership levels of an influencer, the engagement between an influencer and his/her followers decreases. These two findings are derived from secondary sales data of 1,881,533 purchases and results of three full-fledged field studies with hundreds of paid influencer endorsements, establishing the robustness of the findings.
越来越多的直接面向消费者(DTC)公司认为,影响者营销是播种的有效选择。然而,对于 DTC 企业来说,当前与管理相关的问题仍未得到解决,即是针对低关注度还是高关注度的影响者来创造直接收入。在这篇文章中,作者首次考虑了整个影响者营销漏斗,即从用户生成内容网络(如 Instagram)上的关注者、达到的关注者、参与度到实际收入,同时考虑了付费代言的成本,从而回答了这个问题。作者发现,在三项绩效(投资回报率)指标上,低关注度目标比高关注度目标要高出一个数量级。中介分析显示,参与度可以解释影响者追随者水平与投资回报率之间的负相关关系。这与基于社会资本理论的原理是一致的,即随着影响者追随者水平的提高,影响者与其追随者之间的参与度会降低。这两项发现来自 1,881,533 次购买的二手销售数据,以及对数百个有影响力者的付费代言进行的三项全面实地研究结果,从而确立了研究结果的稳健性。
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引用次数: 0
EXPRESS: “Statistical Significance” and Statistical Reporting: Moving Beyond Binary EXPRESS:“统计显著性”与统计报告:超越二元
1区 管理学 Q1 Business, Management and Accounting Pub Date : 2023-11-14 DOI: 10.1177/00222429231216910
Blakeley B. McShane, Eric T. Bradlow, John G. Lynch, Robert J. Meyer
Null hypothesis significance testing (NHST) is the default approach to statistical analysis and reporting in marketing and the biomedical and social sciences more broadly. Despite its default role, NHST has long been criticized by both statisticians and applied researchers including those within marketing. Therefore, the authors propose a major transition in statistical analysis and reporting. Specifically, they propose moving beyond binary: abandoning NHST as the default approach to statistical analysis and reporting. To facilitate this, they briefly review some of the principal problems associated with NHST. They next discuss some principles that they believe should underlie statistical analysis and reporting. They then use these principles to motivate some guidelines for statistical analysis and reporting. They next provide some examples that illustrate statistical analysis and reporting that adheres to their principles and guidelines. They conclude with a brief discussion.
零假设显著性检验(NHST)是市场营销和更广泛的生物医学和社会科学中统计分析和报告的默认方法。尽管NHST扮演着默认的角色,但它长期以来一直受到统计学家和应用研究人员(包括营销人员)的批评。因此,作者建议在统计分析和报告方面进行重大转变。具体来说,他们建议超越二元:放弃NHST作为统计分析和报告的默认方法。为了方便起见,他们简要回顾了与NHST相关的一些主要问题。接下来,他们讨论了一些他们认为应该作为统计分析和报告基础的原则。然后,他们使用这些原则来激励统计分析和报告的一些指导方针。接下来,他们提供了一些例子来说明遵循他们的原则和指导方针的统计分析和报告。他们以简短的讨论结束。
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引用次数: 1
EXPRESS: Typography Talks: Influencing Vintage Anemoia and Product Safety Perceptions with Vintage Typography 版式讲座:影响复古贫血和产品安全认知与复古版式
1区 管理学 Q1 Business, Management and Accounting Pub Date : 2023-11-06 DOI: 10.1177/00222429231215357
Alicia Kulczynski, Margurite Hook
Drawing from the concept of anemoia, the authors propose a new typology of nostalgia called vintage anemoia. Vintage anemoia encompasses consumers’ positive and nostalgic response to vintage cues, regardless of specific historical periods or individual lived experiences. Through a series of seven studies, the authors demonstrate that vintage typography, by evoking feelings of vintage anemoia, can enhance consumer perceptions of product safety. This effect has positive downstream consequences on key marketing outcomes, including brand attitude, purchase intention, and willingness to pay. Furthermore, the effect of vintage anemoia on product safety perceptions remains unaffected by whether product safety information indicates that a product is safe or unsafe. However, the effect diminishes when an explicit indexical cue (year of establishment) is utilized or when promoting futuristic products. The findings contribute to the existing body of knowledge in marketing and provide insights for marketers on leveraging vintage typography as a strategic tool for creating emotional connections with consumers and enhancing perceptions of product safety.
从贫血的概念出发,作者提出了一种新的怀旧类型,称为复古贫血。古着贫血包括消费者对古着线索的积极和怀旧反应,无论特定的历史时期或个人生活经历如何。通过一系列的七项研究,作者证明了复古排版,通过唤起复古贫血的感觉,可以提高消费者对产品安全的认知。这种效应对关键的营销结果有积极的下游影响,包括品牌态度、购买意愿和支付意愿。此外,复古贫血对产品安全认知的影响不受产品安全信息是否表明产品安全或不安全的影响。然而,当使用明确的索引线索(建立年份)或推广未来产品时,效果就会减弱。这些发现为现有的市场营销知识体系做出了贡献,并为营销人员提供了利用复古版式作为与消费者建立情感联系和增强产品安全认知的战略工具的见解。
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引用次数: 0
EXPRESS: On the Path to Decolonizing Health Care Services: The Role of Marketing 在通往非殖民化卫生保健服务的道路上:市场营销的作用
1区 管理学 Q1 Business, Management and Accounting Pub Date : 2023-11-01 DOI: 10.1177/00222429231209925
Reece George, Steven D’Alessandro, Mehmet Ibrahim Mehmet, Mona Nikidehaghani, Michelle Evans, Gaurangi Laud, Deirdre Tedmanson
Despite considerable investment, health outcomes for First Nations people are well below those of the rest of the population in several countries, including Canada, the United States, and Australia. In this article, the authors draw on actor-network theory and the case of Birthing on Country, a successful policy initiative led by First Nations Australians, to explore the decolonization of health services. Using publicly available archival data and the theoretical guidance of actor-network theory, the analysis offers insight into how marketing techniques and technologies can be deployed to achieve improved health outcomes and implement decolonized approaches. The insights provided have theoretical implications for marketing scholarship, social implications for understanding and implementing an agenda of decolonization, and practical implications for health care marketing.
尽管进行了大量投资,但在包括加拿大、美国和澳大利亚在内的几个国家,原住民的健康状况远低于其他人口。在这篇文章中,作者借鉴了行动者网络理论和由澳大利亚第一民族领导的一项成功的政策倡议“分娩在国家”的案例,探讨了卫生服务的非殖民化。利用可公开获得的档案数据和行动者网络理论的理论指导,该分析深入了解了如何利用营销技巧和技术来实现更好的健康结果和实施非殖民化方法。所提供的见解对营销学术具有理论意义,对理解和执行非殖民化议程具有社会意义,对卫生保健营销具有实际意义。
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引用次数: 0
EXPRESS: Influencer Mix Strategies in Livestream Commerce: Impact on Product Sales EXPRESS:直播商业中的网红组合策略:对产品销售的影响
1区 管理学 Q1 Business, Management and Accounting Pub Date : 2023-10-28 DOI: 10.1177/00222429231213581
Xian Gu, Xiaoxi Zhang, P. K. Kannan
A new trend in influencer marketing is livestream commerce, which combines influencers’ live video streaming with e-commerce. Little is known, though, about how firms should develop their influencer strategies to maximize product sales. Given a budget constraint, marketers may choose to employ a single, “big” influencer with a large number of followers or several small influencers. They may also employ a combination of both big and small influencers when their budget is adequate. Analyzing data from 1.3 million livestreams on TikTok, the authors find a negative interaction effect between big and small influencers when employed together due to decreased trust in big influencers and substitution effects. Further analysis reveals that livestream sales generated by a big influencer are adversely affected by small influencers who promoted the same product previously, but not the other way around. In addition, big influencers can reach a much larger audience, whereas small influencers are more effective at increasing the audience’s conversion rates. Big and small influencers are also different in terms of how product and campaign characteristics moderate their sales effectiveness. Finally, the scenario analysis explores how the profitability of influencer strategies hinges on the influencer mix and their costs. This research is one of the first to investigate the sales effectiveness of influencer marketing and to provide general guidelines for developing influencer mix strategies.
网红营销的一个新趋势是将网红的直播视频与电子商务相结合的直播商务。然而,对于企业应该如何制定影响者策略来最大化产品销售,人们知之甚少。考虑到预算限制,营销人员可能会选择雇用一个拥有大量粉丝的“大”影响者或几个小影响者。在预算充足的情况下,他们也可能同时雇用大小影响者。作者分析了TikTok上130万个直播的数据,发现当大网红和小网红一起使用时,由于对大网红的信任度下降和替代效应,会产生负面的互动效应。进一步的分析表明,大影响者产生的直播销售会受到之前推广同一产品的小影响者的负面影响,而不是相反。此外,大影响者可以接触到更多的受众,而小影响者在提高受众转化率方面更有效。大网红和小网红在产品和活动特征如何调节其销售效果方面也有所不同。最后,情景分析探讨了网红策略的盈利能力如何取决于网红组合及其成本。这项研究是第一个调查网红营销的销售效果,并为发展网红组合策略提供一般指导方针。
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引用次数: 0
EXPRESS: Behavioral Labeling: Prompting Consumer Behavior through Activity Tags EXPRESS:行为标签:通过活动标签提示消费者行为
1区 管理学 Q1 Business, Management and Accounting Pub Date : 2023-10-25 DOI: 10.1177/00222429231213011
Martin P. Fritze, Franziska Völckner, Valentyna Melnyk
This research introduces behavioral labeling as the use of names or tags that reflect an associated activity, and it proposes that this can induce corresponding behavior. Contrary to the common intuition that descriptions of behaviors emerge as markings for popular actions (i.e., the label is a consequence of the behavior), the authors propose that a description itself might also induce the corresponding action (i.e., the label is an antecedent of the behavior). Building on linguistic relativity theory and based on five studies conducted in the lab and field, the authors show that merely attaching a fictitious name to a behavior can induce that very behavior. The authors also explore a potential explanation for this finding by showing that a behavioral label can evoke mental imagery regarding the associated behavior, which enhances the implementation of the behavior. The results contribute to marketing theory by introducing behavioral labeling and highlighting how language can shape behaviors. Marketers can use behavioral labels to promote their offerings based on the associated behaviors, while public policymakers can use behavioral labels to encourage certain pro-social and pro-environmental behaviors.
本研究将行为标签引入为使用反映相关活动的名称或标签,并提出这可以诱导相应的行为。与通常的直觉相反,行为描述是作为流行行为的标记出现的(即,标签是行为的结果),作者提出,描述本身也可能诱发相应的行为(即,标签是行为的先决条件)。基于语言相对论和在实验室和现场进行的五项研究,作者表明,仅仅给一种行为加上一个虚构的名字就能诱发这种行为。作者还探讨了对这一发现的潜在解释,表明行为标签可以唤起有关相关行为的心理意象,从而增强行为的实施。研究结果通过引入行为标签和强调语言如何塑造行为,为营销理论做出了贡献。营销人员可以根据相关行为使用行为标签来推广他们的产品,而公共政策制定者可以使用行为标签来鼓励某些亲社会和亲环境的行为。
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引用次数: 0
EXPRESS: University Knowledge Inside: How and When University-Industry Collaborations Make New Products More Attractive to Consumers EXPRESS:大学内部知识:大学-产业合作如何以及何时使新产品对消费者更具吸引力
1区 管理学 Q1 Business, Management and Accounting Pub Date : 2023-10-19 DOI: 10.1177/00222429231185313
Lukas Maier, Martin Schreier, Christian V. Baccarella, Kai-Ingo Voigt
In this research, the authors examine how consumers perceive the fruits of university–industry collaborations (i.e., new products codeveloped with universities). Eight studies document a positive university effect and highlight its practical significance and boundary conditions. An Instagram A/B test utilizing a video that refers (vs. does not refer) to the underlying university–industry collaboration results in higher click-through rates and ad engagement levels. Another field study demonstrates that university-codeveloped products are more attractive to consumers, even after an actual product trial. Further, several consequential studies reveal that consumers are willing to pay up to 65% more for products marketed as codeveloped with a university. The authors argue and show that collaborating with a university infuses the underlying firm with a stronger sense of scientific legitimacy, thereby making the resulting product more attractive to consumers. Congruously, the authors find that the effect is more pronounced when the scientific legitimacy engendered by universities is more important to the focal product (i.e., high tech vs. low tech), underlying company (i.e., new vs. established), or target customer (i.e., high vs. low belief in science).
在这项研究中,作者考察了消费者如何看待校企合作的成果(即与大学共同开发的新产品)。八项研究证明了积极的大学效应,并强调了其现实意义和边界条件。一个Instagram的A/B测试,利用一个视频,参考(vs.不参考)潜在的大学-产业合作,可以产生更高的点击率和广告参与度。另一项实地研究表明,大学合作开发的产品对消费者更有吸引力,即使是在实际的产品试用之后。此外,几项重要的研究表明,消费者愿意为与大学合作开发的产品多支付65%的费用。作者论证并表明,与大学合作给潜在的公司注入了更强的科学合法性,从而使最终产品对消费者更具吸引力。与此同时,作者发现,当大学产生的科学合法性对重点产品(即高科技vs低科技)、基础公司(即新公司vs老牌公司)或目标客户(即高科学信念vs低科学信念)更重要时,这种影响更为明显。
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引用次数: 0
EXPRESS: Hospital Portfolio Strategy and Patient Choice EXPRESS:医院投资组合策略与患者选择
1区 管理学 Q1 Business, Management and Accounting Pub Date : 2023-10-19 DOI: 10.1177/00222429231204247
Sarang Sunder, Sriram Thirumalai
Specialize? Diversify? Do patients care? The authors investigate the demand-side effects of a hospital's portfolio strategy, which entails decisions about the depth and breadth of its service offerings. Positing that both depth (focus) and breadth (related focus) signal expertise, the authors use both archival and experimental evidence to examine these effects. The archival study is based on Florida's State Inpatient Databases for 2006–2015 and spans all major departments in health care delivery. The empirical analysis exploits plausible exogenous variation from other health care markets and reveals that patient choice is positively influenced by a hospital's depth (focus) and breadth (related focus) of expertise in a department. Complementing the archival evidence, the authors also conducted online experiments to examine the signaling effects of hospital portfolio strategy on patient choice behavior. The results provide support for the idea that hospital portfolio strategy influences patients’ perceptions of hospital expertise in focal and related areas and, subsequently, their choice behavior. The authors also highlight potential synergistic effects between focus and related focus and heterogeneity in the effects across departments, payer types, and hospital profit status. These findings underscore the need for managers to adopt a targeted approach to portfolio decisions in health care.
专业吗?多元化?病人在乎吗?作者调查了医院投资组合策略的需求侧效应,这需要决定其服务提供的深度和广度。假设深度(焦点)和广度(相关焦点)都是专业知识的信号,作者使用档案和实验证据来检验这些影响。该档案研究基于2006-2015年佛罗里达州的州住院患者数据库,涵盖了医疗保健服务的所有主要部门。实证分析利用了来自其他医疗保健市场的似是而非的外生变异,揭示了患者的选择受到医院在一个部门的专业知识的深度(重点)和广度(相关重点)的积极影响。为了补充档案证据,作者还进行了在线实验,以检验医院投资组合策略对患者选择行为的信号效应。结果支持医院投资组合策略影响患者对重点及相关领域医院专业知识的认知,进而影响其选择行为的观点。作者还强调了焦点和相关焦点之间潜在的协同效应,以及不同部门、付款人类型和医院利润状况之间效应的异质性。这些发现强调了管理人员在卫生保健投资组合决策中采用有针对性的方法的必要性。
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引用次数: 1
Acknowledgments 致谢
1区 管理学 Q1 Business, Management and Accounting Pub Date : 2023-10-10 DOI: 10.1177/00222429231203302
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引用次数: 0
期刊
Journal of Marketing
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