Pub Date : 1900-01-01DOI: 10.29119/1641-3466.2022.162.24
Alina Matuszak-Flejszman, Sebastian Łukaszewski
Purpose: This paper aims to contribute to the field by exploring the development of the functionality of mobile applications in crises using commercial banks as an example. Design/methodology/approach: This research was conducted between 2020 and 2022 in 13 commercial banks, performing a total of 390 complete tests of mobile applications by 30 clients (respondents). Findings: It was found that mobile applications are becoming a significant customer service channel in some banks. In addition, the mobile application is helpful for the client since it can replace personal contact with the bank in terms of service without needing additional support from an advisor in other contact channels. It was also found that crises significantly accelerate the development of mobile applications to meet customers' needs and expectations. Research limitations/implications: The research was conducted as part of the Institution of the Year project in 2020, 2021, and 2022. The study was carried out in 13 commercial banks, performing 390 complete tests of mobile applications by 30 clients (respondents). Practical implications: Crises, which have occurred frequently in recent years, force managers to take measures to respond quickly to the needs and expectations of customers. The outbreak of the Covid-19 pandemic made it impossible for many customers to contact direct sales field personnel directly. The banking sector has also been affected by this problem. Although banks had used mobile applications for some time, customers could only use a limited set of functions. They had to go to a bank branch to open an account or take a loan. Social implications: To meet customer requirements, bank managers make strategic decisions to improve mobile applications to meet the needs and expectations of customers and achieve a high level of satisfaction. There are many studies on responding to crises in various sectors. The research results will positively influence the improvement of the quality of services as well as the progress of the quality of life of society. Originality/value: No research has been conducted on customers' role in creating new mobile application improvements. Therefore, the article presents the research results in this field, and the appropriate conclusions were drawn. Keywords: banking strategies; usability of banking applications; digitalization of banking industry; functionality of mobile applications; crisis. Category of the paper: Research paper.
{"title":"Development of the functionality of mobile applications in crisis situations: the case of Polish commercial banks","authors":"Alina Matuszak-Flejszman, Sebastian Łukaszewski","doi":"10.29119/1641-3466.2022.162.24","DOIUrl":"https://doi.org/10.29119/1641-3466.2022.162.24","url":null,"abstract":"Purpose: This paper aims to contribute to the field by exploring the development of the functionality of mobile applications in crises using commercial banks as an example. Design/methodology/approach: This research was conducted between 2020 and 2022 in 13 commercial banks, performing a total of 390 complete tests of mobile applications by 30 clients (respondents). Findings: It was found that mobile applications are becoming a significant customer service channel in some banks. In addition, the mobile application is helpful for the client since it can replace personal contact with the bank in terms of service without needing additional support from an advisor in other contact channels. It was also found that crises significantly accelerate the development of mobile applications to meet customers' needs and expectations. Research limitations/implications: The research was conducted as part of the Institution of the Year project in 2020, 2021, and 2022. The study was carried out in 13 commercial banks, performing 390 complete tests of mobile applications by 30 clients (respondents). Practical implications: Crises, which have occurred frequently in recent years, force managers to take measures to respond quickly to the needs and expectations of customers. The outbreak of the Covid-19 pandemic made it impossible for many customers to contact direct sales field personnel directly. The banking sector has also been affected by this problem. Although banks had used mobile applications for some time, customers could only use a limited set of functions. They had to go to a bank branch to open an account or take a loan. Social implications: To meet customer requirements, bank managers make strategic decisions to improve mobile applications to meet the needs and expectations of customers and achieve a high level of satisfaction. There are many studies on responding to crises in various sectors. The research results will positively influence the improvement of the quality of services as well as the progress of the quality of life of society. Originality/value: No research has been conducted on customers' role in creating new mobile application improvements. Therefore, the article presents the research results in this field, and the appropriate conclusions were drawn. Keywords: banking strategies; usability of banking applications; digitalization of banking industry; functionality of mobile applications; crisis. Category of the paper: Research paper.","PeriodicalId":184741,"journal":{"name":"Scientific Papers of Silesian University of Technology. Organization and Management Series","volume":"38 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127253937","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1900-01-01DOI: 10.29119/1641-3466.2019.136.43
D. Sobol
{"title":"THE MANAGER’S ROLEIN CREATING INNOVATIONS IN A KNOWLEDGE-BASED ENTERPRISE","authors":"D. Sobol","doi":"10.29119/1641-3466.2019.136.43","DOIUrl":"https://doi.org/10.29119/1641-3466.2019.136.43","url":null,"abstract":"","PeriodicalId":184741,"journal":{"name":"Scientific Papers of Silesian University of Technology. Organization and Management Series","volume":"03 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129944343","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1900-01-01DOI: 10.29119/1641-3466.2021.153.30
Janusz Smoliło, Andrzej Chmiela
{"title":"THE MINE LIQUIDATION PROCESSES IN SRK S.A. IN A COST APPROACH","authors":"Janusz Smoliło, Andrzej Chmiela","doi":"10.29119/1641-3466.2021.153.30","DOIUrl":"https://doi.org/10.29119/1641-3466.2021.153.30","url":null,"abstract":"","PeriodicalId":184741,"journal":{"name":"Scientific Papers of Silesian University of Technology. Organization and Management Series","volume":"36 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129046227","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1900-01-01DOI: 10.29119/1641-3466.2023.169.34
Maciej Pawłowski
{"title":"Development of the public infrastructure of EV charging stations in Poland","authors":"Maciej Pawłowski","doi":"10.29119/1641-3466.2023.169.34","DOIUrl":"https://doi.org/10.29119/1641-3466.2023.169.34","url":null,"abstract":"","PeriodicalId":184741,"journal":{"name":"Scientific Papers of Silesian University of Technology. Organization and Management Series","volume":"32 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129056202","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1900-01-01DOI: 10.29119/1641-3466.2022.166.12
Irena Dudzik-Lewicka
Purpose: The aim of the paper is the introduction of talent management practices that are applied in Polish companies in the context of effectively identifying, developing and retaining talent within the company. Design/methodology/approach: The approach applied in the paper is of descriptive-empirical nature. The research methods involved in this paper are: induction, deduction, literature studies, as well survey and data analysis. Findings: On the basis of the analysis of the research material - in the conclusion - recommendations are presented for Polish companies to implement the practices of talent management programs talents. Research implications: Future research directions should focus on further extended research exploration in this area, taking into account various companies, both small, medium and large. Practical implications: The presented research results (from 2006 to 2018) make an important contribution to the existing knowledge on building and implementing talent management programs in a company and have a number of practical implications mainly for HR professionals. Social implications: Building awareness of talent management issues in the company. Originality/value: The research findings and opinions have both theoretical and practical implications, which can be used to shape and optimize management practices with regard to talent employees. The work has cognitive value for managers, HR departments, people managing human resources, as well as for people interested in the topic of talent management and employee development. It may also be of interest to academics, providing them with a source of inspiration for research work. Keywords: talent, talent management, human capital, Polish companies. Category of the paper: research paper.
{"title":"Talent management in Polish companies in the light of empirical studies","authors":"Irena Dudzik-Lewicka","doi":"10.29119/1641-3466.2022.166.12","DOIUrl":"https://doi.org/10.29119/1641-3466.2022.166.12","url":null,"abstract":"Purpose: The aim of the paper is the introduction of talent management practices that are applied in Polish companies in the context of effectively identifying, developing and retaining talent within the company. Design/methodology/approach: The approach applied in the paper is of descriptive-empirical nature. The research methods involved in this paper are: induction, deduction, literature studies, as well survey and data analysis. Findings: On the basis of the analysis of the research material - in the conclusion - recommendations are presented for Polish companies to implement the practices of talent management programs talents. Research implications: Future research directions should focus on further extended research exploration in this area, taking into account various companies, both small, medium and large. Practical implications: The presented research results (from 2006 to 2018) make an important contribution to the existing knowledge on building and implementing talent management programs in a company and have a number of practical implications mainly for HR professionals. Social implications: Building awareness of talent management issues in the company. Originality/value: The research findings and opinions have both theoretical and practical implications, which can be used to shape and optimize management practices with regard to talent employees. The work has cognitive value for managers, HR departments, people managing human resources, as well as for people interested in the topic of talent management and employee development. It may also be of interest to academics, providing them with a source of inspiration for research work. Keywords: talent, talent management, human capital, Polish companies. Category of the paper: research paper.","PeriodicalId":184741,"journal":{"name":"Scientific Papers of Silesian University of Technology. Organization and Management Series","volume":"67 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130204735","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1900-01-01DOI: 10.29119/1641-3466.2022.157.28
U. Samotyja, Magdalena Ankiel
{"title":"SHELF-LIFE LABELLING SYSTEM IN THE OPINION OF FOOD MARKET PARTICIPANTS IN POLAND","authors":"U. Samotyja, Magdalena Ankiel","doi":"10.29119/1641-3466.2022.157.28","DOIUrl":"https://doi.org/10.29119/1641-3466.2022.157.28","url":null,"abstract":"","PeriodicalId":184741,"journal":{"name":"Scientific Papers of Silesian University of Technology. Organization and Management Series","volume":"66 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130684858","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1900-01-01DOI: 10.29119/1641-3466.2022.161.3
Izabela Jonek-Kowalska, Tomasz Kurdelski
{"title":"THE USAGE OF RENEWABLE ENERGY SOURCES BY COUNTRIES IN THE VISEGRÁD GROUP. DIAGNOSIS AND ENVIRONMENTAL EFFECTS","authors":"Izabela Jonek-Kowalska, Tomasz Kurdelski","doi":"10.29119/1641-3466.2022.161.3","DOIUrl":"https://doi.org/10.29119/1641-3466.2022.161.3","url":null,"abstract":"","PeriodicalId":184741,"journal":{"name":"Scientific Papers of Silesian University of Technology. Organization and Management Series","volume":"61 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130784283","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1900-01-01DOI: 10.29119/1641-3466.2023.170.35
Monika Szymura
Purpose: On 1 January 2023, provisions implementing the Omnibus Directive, along with the Digital Content and Safe of Goods Directives, came into force in Poland. The aim of the implementation is to adjust consumer protection in response to advancing digitisation and new business models. This article focuses on the changes introduced to consumer protection laws as a result of the amendment of 1 December 2022 implementing the Omnibus Directive into the Polish law. Design/methodology/approach: The deliberations are based on the related subject literature and an analysis of the legal provisions applicable in the area under discussion. Findings: With the implementation into the Polish legal order of the Directive 2019/2161, legislators introduced numerous changes in consumer law, including new obligations for the providers of online trading platforms, and rules for the provision of information about price reductions of goods and services. The main implication of the implementation of the Omnibus Directive is the change from physical and legal defects to compliance (or non-compliance) of the goods with the contracts, and the extension of the limitation period for consumer claims. Adjusting their business to the new legal requirements, entrepreneurs will need to implement far-reaching organisational changes, which paradoxically, from the consumer’s point of view, could lower the traditionally perceived level of protection. With respect to the legal aspects of some of the implemented provisions selected in this article, it should be concluded that the transposition of most of the solutions of the Omnibus Directive was carried out correctly, although certain inconsistencies could not be avoided. Practical implications: Adjusting their business to the new legal requirements, entrepreneurs will need to implement far-reaching organisational changes. For these reasons, the importance of knowledge about the consumer protection, has been increasing in value. Originality/value: The article raises the issue of consumer law, which is important not only from the point of view of the customer but also from the entrepreneur’s perspective. Keywords: consumer law, implementation, digital market, entrepreneurs’ obligations. Category of the paper: viewpoint, literature review.
{"title":"Implementation of EU law into the Polish consumer protection law, with particular emphasis on the Omnibus Directive","authors":"Monika Szymura","doi":"10.29119/1641-3466.2023.170.35","DOIUrl":"https://doi.org/10.29119/1641-3466.2023.170.35","url":null,"abstract":"Purpose: On 1 January 2023, provisions implementing the Omnibus Directive, along with the Digital Content and Safe of Goods Directives, came into force in Poland. The aim of the implementation is to adjust consumer protection in response to advancing digitisation and new business models. This article focuses on the changes introduced to consumer protection laws as a result of the amendment of 1 December 2022 implementing the Omnibus Directive into the Polish law. Design/methodology/approach: The deliberations are based on the related subject literature and an analysis of the legal provisions applicable in the area under discussion. Findings: With the implementation into the Polish legal order of the Directive 2019/2161, legislators introduced numerous changes in consumer law, including new obligations for the providers of online trading platforms, and rules for the provision of information about price reductions of goods and services. The main implication of the implementation of the Omnibus Directive is the change from physical and legal defects to compliance (or non-compliance) of the goods with the contracts, and the extension of the limitation period for consumer claims. Adjusting their business to the new legal requirements, entrepreneurs will need to implement far-reaching organisational changes, which paradoxically, from the consumer’s point of view, could lower the traditionally perceived level of protection. With respect to the legal aspects of some of the implemented provisions selected in this article, it should be concluded that the transposition of most of the solutions of the Omnibus Directive was carried out correctly, although certain inconsistencies could not be avoided. Practical implications: Adjusting their business to the new legal requirements, entrepreneurs will need to implement far-reaching organisational changes. For these reasons, the importance of knowledge about the consumer protection, has been increasing in value. Originality/value: The article raises the issue of consumer law, which is important not only from the point of view of the customer but also from the entrepreneur’s perspective. Keywords: consumer law, implementation, digital market, entrepreneurs’ obligations. Category of the paper: viewpoint, literature review.","PeriodicalId":184741,"journal":{"name":"Scientific Papers of Silesian University of Technology. Organization and Management Series","volume":"117 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132379882","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1900-01-01DOI: 10.29119/1641-3466.2019.136.25
Marcin Krzesaj, Wydział Ekonomiczny Uniwersytet Opolski
{"title":"INFORMATION QUALITY PROBLEMS ON WEBSITES","authors":"Marcin Krzesaj, Wydział Ekonomiczny Uniwersytet Opolski","doi":"10.29119/1641-3466.2019.136.25","DOIUrl":"https://doi.org/10.29119/1641-3466.2019.136.25","url":null,"abstract":"","PeriodicalId":184741,"journal":{"name":"Scientific Papers of Silesian University of Technology. Organization and Management Series","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132426777","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1900-01-01DOI: 10.29119/1641-3466.2019.136.31
R. Miśkiewicz
{"title":"ITS IINDUSTRY 4.0 IN POLAND– SELECTED ASPECTS OF ITS IMPLEMENTATION","authors":"R. Miśkiewicz","doi":"10.29119/1641-3466.2019.136.31","DOIUrl":"https://doi.org/10.29119/1641-3466.2019.136.31","url":null,"abstract":"","PeriodicalId":184741,"journal":{"name":"Scientific Papers of Silesian University of Technology. Organization and Management Series","volume":"40 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132867113","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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