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Robots in public spaces: implications for policy design 公共空间中的机器人:对政策设计的影响
IF 7 Q1 PUBLIC ADMINISTRATION Pub Date : 2021-04-06 DOI: 10.1080/25741292.2021.1905342
Michael Mintrom, Shanti Sumartojo, D. Kulić, Leimin Tian, Pamela Carreno-Medrano, Aimee Allen
Abstract Rapid advances in digital technologies have allowed robots to become more autonomous and efficacious than ever before. Future developments in robotics hold the potential to transform human robot interactions. We can expect to see robots performing a variety of functions in public spaces. Possibilities exist for robots to greatly improve the quality of our lives and to contribute positively to the safety, creative potential, and atmosphere of public spaces. But as this trend develops, the risk emerges of robots transforming public spaces and social interactions in undesirable ways. By reviewing previous public policy approaches to harnessing and regulating disruptive technology, we consider how public policy could simultaneously enhance opportunities created by the presence of robots in public spaces and reduce the risks of undesirable outcomes. We summarize key insights into a policy design checklist to guide policies on robots in public spaces. These insights cover (1) safety, (2) privacy and ethics, (3) productivity, (4) esthetics, (5) co-creation, (6) equitable access, and (7) systemic innovation.
数字技术的快速发展使机器人比以往任何时候都更加自主和高效。机器人技术的未来发展有可能改变人机交互。我们可以期待看到机器人在公共场所执行各种功能。机器人有可能极大地改善我们的生活质量,并为公共空间的安全、创造潜力和氛围做出积极贡献。但随着这一趋势的发展,机器人以不受欢迎的方式改变公共空间和社会互动的风险出现了。通过回顾以往利用和监管颠覆性技术的公共政策方法,我们考虑了公共政策如何同时增加机器人在公共空间中的存在所创造的机会,并减少不良后果的风险。我们总结了政策设计清单的关键见解,以指导公共空间机器人的政策。这些见解包括(1)安全,(2)隐私和道德,(3)生产力,(4)美学,(5)共同创造,(6)公平获取,以及(7)系统创新。
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引用次数: 16
The ecology of open innovation units: adhocracy and competing values in public service systems 开放创新单位的生态:公共服务体系中的专治与竞争价值
IF 7 Q1 PUBLIC ADMINISTRATION Pub Date : 2021-04-03 DOI: 10.1080/25741292.2021.1941569
E. Lindquist, Michael Buttazzoni
Abstract There have been concerted efforts to encourage innovation and to foster a more innovative and “open” culture to government and public service institutions. Policy and service innovation labs constitute one part of a broader “open innovation” movement which also includes open data, behavioral insights, digital services, data science units, visualization capabilities, and agile and lean methods. This article argues that we need to step back and better understand these “ecologies” of innovation capabilities that have emerged across public service institutions, and to recognize that as fellow “innovation” traveling companions they collectively seek to transform the culture of government and public service institutions, producing more effective, efficient and tailored policies and services. This article introduces analytic frameworks that should help locate policy and innovation labs amidst these other innovating entities. First, it delineates the various units and initiatives which can be seen as committed to new ways of working and innovating in public service institutions, often relying on “open innovation” rhetoric and approaches. Second, it shows how – despite the diversity among these entities – they nevertheless share similar attributes as “adhocracies” and are located as part of a broader movement and class of organizations. Third, we locate these diverse OI entities amidst broader public service systems using the Competing Values Framework. Fourth, this article situates the challenges confronting OI units developing and sustaining or broadening niches in public service systems. Finally, it identifies future research questions to take up.
摘要政府和公共服务机构一直在共同努力鼓励创新,培养更具创新性和“开放”的文化。政策和服务创新实验室是更广泛的“开放创新”运动的一部分,该运动还包括开放数据、行为洞察、数字服务、数据科学单元、可视化能力以及敏捷和精益方法。本文认为,我们需要退后一步,更好地理解公共服务机构中出现的创新能力的“生态”,并认识到,作为“创新”旅伴,他们共同寻求改变政府和公共服务机构的文化,高效和量身定制的政策和服务。本文介绍了分析框架,这些框架应该有助于在这些其他创新实体中定位政策和创新实验室。首先,它描述了可以被视为致力于公共服务机构新的工作方式和创新的各种单位和举措,通常依赖于“开放创新”的言论和方法。其次,它表明,尽管这些实体之间存在多样性,但它们与“adhochries”具有相似的属性,并作为更广泛的运动和组织阶层的一部分。第三,我们使用竞争价值观框架将这些不同的OI实体定位在更广泛的公共服务系统中。第四,本文阐述了OI单位在发展、维持或扩大公共服务系统中的利基市场所面临的挑战。最后,它确定了未来的研究问题。
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引用次数: 10
Policy innovation lab scholarship: past, present, and the future – Introduction to the special issue on policy innovation labs 政策创新实验室奖学金:过去、现在与未来——政策创新实验室特刊导论
IF 7 Q1 PUBLIC ADMINISTRATION Pub Date : 2021-04-03 DOI: 10.1080/25741292.2021.1940700
A. Wellstead, Anat Gofen, Angie Carter
Abstract The past decade has seen a rapid rise in the number of policy innovation labs (PILs). PILs that are found both inside and outside of government address a wide range of social issues. Many PILs share a few distinct common characteristics: a commitment to the design-thinking methodology, a focus on applying experimental approaches to testing and measuring the efficacy of comprehensive public policy and intervention program prototypes, and the use of user-centric techniques to stakeholders in the design process. In this introduction to the special issue on PILs, we begin by taking stock of the policy lab literature published to date by providing an overview of 70 related publications (peer review articles, book chapters, theses, reports, and catalogs) and the extent that they engage the policy literature. This review demonstrates the underexplored practitioner perspective, which serves as the theme for this special issue. Next, the six articles that comprise this special issue are introduced. They are written from a practitioner perspective and include contributions from Brazil, Canada, Finland, and the United Kingdom. Finally, suggestions for future research are highlighted, including the role of PILs in policy work, PILs as street-level policy entrepreneurship settings, and the need for more rigorous inferential methods.
摘要在过去的十年里,政策创新实验室的数量迅速增加。政府内部和外部的PIL解决了广泛的社会问题。许多PIL有几个明显的共同特征:致力于设计思维方法,专注于应用实验方法来测试和衡量综合公共政策和干预计划原型的有效性,以及在设计过程中向利益相关者使用以用户为中心的技术。在PIL特刊的介绍中,我们首先对迄今为止发表的政策实验室文献进行了评估,提供了70种相关出版物(同行评审文章、书籍章节、论文、报告和目录)的概述,以及它们参与政策文献的程度。这篇综述展示了未充分探索的从业者视角,这是本期特刊的主题。接下来,将介绍本特刊的六篇文章。它们是从从业者的角度撰写的,包括巴西、加拿大、芬兰和英国的贡献。最后,强调了对未来研究的建议,包括PIL在政策工作中的作用,PIL作为街道层面的政策创业环境,以及需要更严格的推理方法。
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引用次数: 12
Evaluating experimentation in the public sector: learning from a Brazilian innovation lab 评估公共部门的实验:向巴西创新实验室学习
IF 7 Q1 PUBLIC ADMINISTRATION Pub Date : 2021-04-03 DOI: 10.1080/25741292.2021.1930686
Elisabete Ferrarezi, I. Brandalise, Joselene Lemos
Abstract This paper presents an initial evaluation of the GNova lab, with the aim of contributing to the policy lab literature and debate on the value generated by public sector innovation labs. GNova is a Brazilian federal government innovation lab dedicated to developing creative solutions to public policy problems through design-led experiments that involve the active participation of members of partner teams. In the context of a political transition, GNova carried out an evaluation process to assess the results of its projects. By using working principles as evaluation criteria, the process was design-led and consisted of two phases. The first was a workshop with project partners, followed by a series of in-depth interviews with participants in six selected projects. The findings were grouped into three types of effects (effects of the process, effects of products and effects of the participation). The evaluation, even though with a limited scope, confirmed the assumption that, in addition to effects from specific products delivered, the lab contributes to the development of competencies in the civil servants who participate in the process, in resonance with a public administration paradigm based on public value.
本文提出了对GNova实验室的初步评估,旨在为政策实验室文献和关于公共部门创新实验室产生价值的辩论做出贡献。GNova是巴西联邦政府的创新实验室,致力于通过设计主导的实验,在合作伙伴团队成员的积极参与下,为公共政策问题开发创造性的解决方案。在政治过渡的背景下,GNova开展了一个评估过程,以评估其项目的结果。以工作原理为评价标准,以设计为主导,分为两个阶段。首先是与项目伙伴举行讲习班,然后是与六个选定项目的参与者进行一系列深入访谈。研究结果被分为三种类型的影响(过程的影响,产品的影响和参与的影响)。尽管评价范围有限,但证实了这样一种假设,即除了提供的特定产品的影响外,实验室还有助于发展参与这一进程的公务员的能力,这与基于公共价值的公共行政范式相一致。
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引用次数: 3
Evolution of policy labs and use of design for policy in UK government 政策实验室的发展和英国政府政策设计的使用
IF 7 Q1 PUBLIC ADMINISTRATION Pub Date : 2021-03-18 DOI: 10.1080/25741292.2021.1883834
A. Whicher
Abstract At the intersection between theory and practice on “design” and “policy,” there is small but expanding knowledge base on the concept of “design for policy.” Government interest in design methods for policy-making has grown significantly since the late 1990s, particularly within policy labs. Policy labs are multidisciplinary government teams experimenting with a range of innovation methods, including design, to involve citizens in public policy development. There are more than 100 labs across the globe and around 14 at national and regional levels in the UK. While new policy labs continue to pop up, some are changing and some are closing their doors. How have the operating models of policy labs evolved? How might we enhance the resilience of labs? These are some of the questions explored in a 2-year Arts and Humanities Research Council Fellowship called People Powering Policy. The research draws on insight from established Labs including Policy Lab in the Cabinet Office, HMRC Policy Lab and the Northern Ireland Innovation Lab as well as emerging labs to address the research question: how might policy labs be developed, reviewed and evaluated? Based on interviews, workshops and immersive residencies the main outputs were a Typology of Policy Lab Financing Models and a Lab Proposition Framework for establishing, reviewing and evaluating policy labs. The typology outlines four models for UK labs financing models – Sponsorship (funding from one or multiple departments), Contribution (labs recover part of the costs of projects), Cost Recovery (labs charge for projects on a not-for-profit basis), Hybrid (labs benefit from multiple income sources such as Sponsorship, charging and knowledge exchange funding) and Consultancy (labs charge a consultancy rate with a profit margin to expand operations). The Lab Proposition Framework comprises of four components (1) Proposition – the vision, governance and finance models; (2) Product – the offering, user needs and tools; (3) People – the people skills, knowledge diffusion and wider capacity building; (4) Process – the routes to engagement, user journey and promotion mechanism.
摘要在“设计”和“政策”理论与实践的交叉点上,“为政策设计”概念的知识库虽然很小,但在不断扩大。自20世纪90年代末以来,政府对政策制定方法的兴趣显著增长,尤其是在政策实验室内。政策实验室是多学科的政府团队,试验包括设计在内的一系列创新方法,让公民参与公共政策制定。全球有100多个实验室,英国有大约14个国家和地区级别的实验室。虽然新的政策实验室不断涌现,但有些正在改变,有些正在关门。政策实验室的运作模式是如何演变的?我们如何提高实验室的应变能力?这是一项名为“人民力量政策”的为期两年的艺术与人文研究委员会奖学金中探讨的一些问题。这项研究借鉴了包括内阁办公室政策实验室、英国税务海关总署政策实验室和北爱尔兰创新实验室在内的老牌实验室以及新兴实验室的见解,以解决研究问题:如何开发、审查和评估政策实验室?基于访谈、研讨会和沉浸式驻地,主要产出是政策实验室融资模型的类型学和建立、审查和评估政策实验室的实验室命题框架。该类型概述了英国实验室融资模式的四种模式——赞助(来自一个或多个部门的资金)、贡献(实验室收回部分项目成本)、成本回收(实验室对非营利项目收费)、,混合(实验室受益于赞助、收费和知识交流资金等多种收入来源)和咨询(实验室为扩大运营而收取有利润率的咨询费)。实验室提案框架由四个组成部分组成:(1)提案——愿景、治理和财务模型;(2) 产品——产品、用户需求和工具;(3) 以人为本的技能、知识传播和更广泛的能力建设;(4) 流程——参与途径、用户旅程和推广机制。
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引用次数: 10
Systemic design practice for participatory policymaking 参与式决策的系统设计实践
IF 7 Q1 PUBLIC ADMINISTRATION Pub Date : 2021-02-27 DOI: 10.1080/25741292.2021.1887576
Emma Blomkamp
Abstract As the complexity of policy problems is increasingly recognized, and participatory approaches gain popularity, policy workers are applying different methods to engage a wide range of stakeholders and citizens in policy development and implementation. Alongside burgeoning interest in various forms of design and systems thinking, systemic design has emerged as a descriptor for a practice that integrates dialogue, design and co-creation for sensemaking and decision-making. As an approach to participatory policymaking, systemic design involves creating the conditions for stakeholders to more meaningfully participate in building shared knowledge and taking collective action. This article puts forth a new practice framework for systemic design in public policy and social innovation. It distills insights from the author’s experience and knowledge as a researcher, evaluator, practitioner and educator in the design and delivery of public policy and human services. The five core domains of the practice framework—principles, place, people, process and practice—are based on established understandings of design-led, systems-informed and participatory approaches to policymaking, as well as knowledge from critical practice reflections, recent research and evaluation reports. The relevance of the practice framework is illustrated through a case study of a design-led approach to a community services policy in New Zealand. Examples from the case study demonstrate some of the benefits and challenges of systemic innovation and participatory policy design.
随着人们越来越认识到政策问题的复杂性,以及参与式方法的普及,政策工作者正在运用不同的方法,让广泛的利益相关者和公民参与政策的制定和实施。随着人们对各种形式的设计和系统思维的兴趣日益浓厚,系统设计已经成为一种实践的描述,它将对话、设计和共同创造整合在一起,以实现意义和决策。作为参与式决策的一种方法,系统设计涉及为利益相关者更有意义地参与建立共享知识和采取集体行动创造条件。本文为公共政策和社会创新的制度设计提供了一个新的实践框架。它从作者作为公共政策和人类服务的设计和交付的研究者、评估者、实践者和教育者的经验和知识中提炼出见解。实践框架的五个核心领域——原则、地点、人员、过程和实践——基于对设计主导、系统知情和参与式决策方法的既定理解,以及来自批判性实践反思、最新研究和评估报告的知识。实践框架的相关性通过对新西兰社区服务政策的设计主导方法的案例研究来说明。案例研究中的例子展示了系统创新和参与式政策设计的一些好处和挑战。
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引用次数: 18
Bringing nature into decision-making and policy design: Experiences from overseas Europe 将自然纳入决策和政策设计:来自欧洲海外的经验
IF 7 Q1 PUBLIC ADMINISTRATION Pub Date : 2021-02-24 DOI: 10.1080/25741292.2021.1885797
G. Ferraro, P. Failler
Abstract Although many legal instruments have been adopted at the international and European Union levels to conserve biodiversity, continued degradation calls for reflections on their national and local implementation. The article examines biodiversity policy implementation in the outermost European region of Canary Islands, a Spanish archipelago rich in biodiversity. In particular it focuses on the policy uptake of new concepts. It deals with the valuation and integration of the services provided by nature into decision-making, and the application of policy measures based on the use of the planet’s natural assets. The article also analyses the challenges encountered in such institutional change. The concepts of ecosystem services and nature-based solutions are relatively new in the scientific literature and almost absent in policy literature. This article aims to stress the relevance of these concepts for the development of more innovative policies that bring nature and its services into decision-making and policy practice.
尽管在国际和欧盟层面已经通过了许多法律文书来保护生物多样性,但持续的退化要求对其国家和地方实施进行反思。本文考察了生物多样性丰富的西班牙群岛加那利群岛最外围欧洲地区的生物多样性政策实施情况。它特别侧重于政策对新概念的吸收。它涉及评估大自然提供的服务并将其纳入决策,以及根据地球自然资产的使用实施政策措施。文章还分析了这种制度变迁所面临的挑战。生态系统服务和基于自然的解决方案的概念在科学文献中相对较新,在政策文献中几乎没有。本文旨在强调这些概念与制定更具创新性的政策的相关性,这些政策将自然及其服务纳入决策和政策实践。
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引用次数: 1
Participatory policy design: igniting systems change through prototyping 参与式政策设计:通过原型设计点燃系统变革
IF 7 Q1 PUBLIC ADMINISTRATION Pub Date : 2021-02-24 DOI: 10.1080/25741292.2021.1888399
André Nogueira, R. Schmidt
Abstract The complexity of 21st-century socio-ecological-technical challenges increasingly strains the capacity of 20th-century policy design approaches. This new context opens an opportunity to evolve norms and perspectives on what is the intent of policy, but perhaps more importantly, on how policy is constructed – and for whom. In this article, we share an alternative to conventional policy design, expanding the notion of “policy-as-content” to embrace a more participatory approach to frame, make, and implement policy. We briefly present how we combined systems and behavioral design frameworks to scaffold prototyping activities during a design research project that explored food waste as a critical path for co-designing sustainable and equitable food systems in the City of Chicago. We highlight relevant activities of this project to show how our approach can challenge embedded norms and privileges in existing urban food systems and interrogate traditional ownership of problem definition and solution finding in policy design processes. Finally, we conclude with the implications of employing this approach to policy design when promoting large-scale change.
21世纪社会生态技术挑战的复杂性日益给20世纪政策设计方法的能力带来压力。这种新的背景为我们提供了一个机会,让我们可以就政策的意图、或许更重要的是如何制定政策以及为谁制定政策,来发展规范和观点。在本文中,我们将分享一种替代传统策略设计的方法,将“策略即内容”的概念扩展为采用一种更具参与性的方法来构建、制定和实施策略。我们简要介绍了在一个设计研究项目中,我们如何将系统和行为设计框架结合起来,以支撑原型活动,该项目探索了食物浪费作为共同设计芝加哥市可持续和公平的食物系统的关键途径。我们强调了该项目的相关活动,以展示我们的方法如何挑战现有城市粮食系统中的固有规范和特权,并质疑政策设计过程中问题定义和解决方案寻找的传统所有权。最后,我们总结了在推动大规模变革时采用这种方法进行政策设计的含义。
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引用次数: 6
Participatory policy design in system innovation 制度创新中的参与式政策设计
IF 7 Q1 PUBLIC ADMINISTRATION Pub Date : 2021-02-17 DOI: 10.1080/25741292.2021.1887592
Peter De Smedt, K. Borch
Abstract Governments are affected by an unprecedented technological acceleration that is transforming societies. Most technologies unfold in complex and unpredictable ways. Unfolding technologies have been both a source of societal and environmental challenges as well as a possible response to address them. This complexity challenges the ability of policy makers to recognize the systemic dimension of innovation and to learn from stakeholders engagement. For these reasons, sustainable transitions have progressively become a policy discourse on how to guide innovation trajectories. In this paper, we argue that a system innovation approach has great potential for governments to improve their policy design for sustainable transitions. This participatory approach requires a more systemic understanding of technological change and a better organization of stakeholder engagement than most traditional practices (e.g. an evidence-driven, technocratic or an idealistic, consensus approach) can offer. How can a participatory policy design tool with a strong emphasis on sustainable transitions be developed? In this paper, we applied a reflexive understanding of knowledge creation in stakeholder networks to develop such a tool in accordance with a system innovation approach.
政府受到前所未有的技术加速的影响,这种加速正在改变社会。大多数技术以复杂和不可预测的方式发展。不断发展的技术既是社会和环境挑战的来源,也是解决这些挑战的可能对策。这种复杂性挑战了政策制定者认识创新的系统性维度以及从利益相关者参与中学习的能力。由于这些原因,可持续转型已逐渐成为如何引导创新轨迹的政策话语。在本文中,我们认为制度创新方法对政府改善可持续转型的政策设计具有很大的潜力。这种参与性方法需要对技术变革有更系统的了解,并比大多数传统做法(例如,证据驱动的技术官僚或理想主义的共识方法)所能提供的更好地组织利益相关者参与。如何开发一种高度强调可持续转型的参与性政策设计工具?在本文中,我们运用对利益相关者网络中知识创造的反身性理解,根据系统创新方法开发了这样一个工具。
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引用次数: 6
Policy labs, partners and policy effectiveness in Canada 加拿大的政策实验室、合作伙伴和政策有效性
IF 7 Q1 PUBLIC ADMINISTRATION Pub Date : 2021-02-02 DOI: 10.1080/25741292.2021.1880063
Kathy L. Brock
Abstract Upon election in 2015, the Justin Trudeau Liberal government announced its intention to transform government operations by bringing nonprofit and private sector partners into the center of public sector decision making through new structures such as Policy Hubs and Innovation labs. These collaborative arrangements were intended to yield the benefits of Michael Barber’s theory of deliverology by breaking through the public sector aversion to risk and change and by creating new spaces for devising effective solutions to the increasingly complex social and economic challenges facing government. A preliminary examination of the use of policy hubs and innovation labs in Canada between 2015 and 2020 indicates that the results have been mixed for the nonprofit sector partners. Collaborative relations have offered nonprofit sector partners new opportunities and access to influence policy decisions. However, this influence also poses risks to their independence, legitimacy and effectiveness as policy advocates. Both public and nonprofit sector partners in PILs should heed certain cautions in choosing future partnerships or they may find their ability to achieve meaningful policy change is limited.
摘要2015年大选后,贾斯汀·特鲁多自由党政府宣布打算通过政策中心和创新实验室等新结构,将非营利组织和私营部门合作伙伴纳入公共部门决策的中心,从而转变政府运作。这些合作安排旨在通过打破公共部门对风险和变革的厌恶,并为制定有效解决政府面临的日益复杂的社会和经济挑战的方案创造新的空间,从而从迈克尔·巴伯的交付论中获益。对2015年至2020年间加拿大政策中心和创新实验室使用情况的初步研究表明,非营利部门合作伙伴的结果喜忧参半。合作关系为非营利部门的合作伙伴提供了影响政策决策的新机会和途径。然而,这种影响也对他们作为政策倡导者的独立性、合法性和有效性构成了风险。PIL中的公共和非营利部门合作伙伴在选择未来的合作伙伴时都应该注意某些警告,否则他们可能会发现自己实现有意义的政策变革的能力有限。
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引用次数: 7
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Policy Design and Practice
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