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Training in digital competencies for health professionals: systematic mapping (2015-2019) 卫生专业人员数字能力培训:系统制图(2015-2019)
IF 4.2 4区 管理学 Q1 COMMUNICATION Pub Date : 2021-03-15 DOI: 10.3145/EPI.2021.MAR.13
Antonia M. Fernández-Luque, M. Ramírez-Montoya, J. Cordón-García
Digital competencies are one of the main transversal competencies of the XXI century. By means of systematic mapping, international published papers and research on digital skills training were critically evaluated, generating a process that helps us to recognize information about health professionals and the type of educational technology used in training. With this in mind, we employed the systematic mapping method using the WoS and Scopus databases between 2015 and 2019 in English and Spanish, specifically focused on research articles. The five competencies of the European Framework of Digital Competence were used to analyze the articles, and the works were classified according to the educational technology used. Inclusion, exclusion, and quality criteria were applied. Two hundred and forty-eight articles were selected for the study. Most focused on the information literacy dimension (168) and used digital educational technology. In total, 27 papers were concerned with competence in communication, 19 with safety, and 12 with problem-solving. Only 8% of the papers were conducted in the context of health institutions, and 68% were based in an academic context. Articles related to the social field were found that dealt with aspects directly linked to health and safety. The publications on digital competencies used in the field of health mostly addressed the dimension of information competence, with a focus on the design and implementation of training activities in the management of information sources, instructional standards, curriculum design, and the competencies of the health librarian as an instructor.
数字能力是21世纪主要的横向能力之一。通过系统绘图,对国际上发表的关于数字技能培训的论文和研究进行了严格评估,从而形成了一个有助于我们认识有关卫生专业人员和培训中使用的教育技术类型的信息的过程。考虑到这一点,我们采用了系统的映射方法,使用WoS和Scopus数据库,在2015年至2019年期间使用英语和西班牙语,特别关注研究文章。使用欧洲数字能力框架的五项能力对文章进行分析,并根据所使用的教育技术对作品进行分类。采用了纳入、排除和质量标准。本研究选取了248篇文章。大多数关注信息素养维度(168)并使用数字教育技术。共有27篇论文与沟通能力有关,19篇与安全有关,12篇与问题解决有关。只有8%的论文是在卫生机构背景下进行的,68%的论文是在学术背景下进行的。与社会领域有关的文章涉及与健康和安全直接相关的方面。在卫生领域使用的关于数字能力的出版物主要涉及信息能力的维度,重点是设计和实施管理信息源、教学标准、课程设计以及卫生馆员作为教员的能力方面的培训活动。
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引用次数: 5
Covid-19 vaccine hesitancy on English-language Twitter 英语推特上对Covid-19疫苗的犹豫
IF 4.2 4区 管理学 Q1 COMMUNICATION Pub Date : 2021-03-15 DOI: 10.3145/EPI.2021.MAR.12
M. Thelwall, K. Kousha, Saheeda Thelwall
Covid-19 vaccine hesitancy seems likely to increase mortality rates and delay the easing of social distancing restrictions Online platforms with large audiences may influence vaccine hesitancy by spreading fear and misinformation that is avoided by the mainstream media Understanding what types of vaccine hesitancy information is shared on the popular social web site Twitter may therefore help to design interventions to address misleading attitudes This study applies content analysis to a random sample of 446 vaccine hesitant Covid-19 tweets in English posted between 10 March and 5 December 2020 The main themes discussed were conspiracies, vaccine development speed, and vaccine safety Most (79%) of those tweeting refusal to take a vaccine expressed right-wing opinions, fear of a deep state, or conspiracy theories A substantial minority of vaccine refusers (18%) mainly tweeted non-politically about other themes The topics on Twitter reflect vaccine concerns, but those stating vaccine refusal in non-political contexts may unsettle the wider Twitter network by reaching outside right-wing areas of Twitter
拥有大量受众的在线平台可能会通过传播主流媒体避免的恐惧和错误信息来影响疫苗犹豫,因此了解流行社交网站Twitter上分享的疫苗犹豫信息类型可能有助于设计干预措施以解决误导态度讨论的主题是阴谋论、疫苗开发速度和疫苗安全。大多数(79%)拒绝接种疫苗的人表达了右翼观点、对深层政府的恐惧或阴谋论。少数拒绝接种疫苗的人(18%)主要发布非政治性的其他主题推文。但那些在非政治背景下声明拒绝接种疫苗的人可能会影响到推特右翼以外的地区,从而扰乱更广泛的推特网络
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引用次数: 61
Transparent information and access to citizen participation on municipal websites 在市政网站上提供透明的信息和公民参与
IF 4.2 4区 管理学 Q1 COMMUNICATION Pub Date : 2021-03-15 DOI: 10.3145/EPI.2021.MAR.11
Núria Simelio-Solà, C. Ferré-Pavia, Francisco-Javier Herrero-Gutiérrez
This study analyses the information and tools for citizen participation on the institutional websites of local bodies to improve participation in the management of local resources in a context following the introduction of Spain’s Transparency Law. The method is based on applying 14 indicators to analyse the institutional websites of 605 municipalities that have over 10,000 residents, located in 9 autonomous communities of the Spanish state. The main results show how the institutional information offered on the websites of the councils analysed does not follow journalistic criteria in terms of accountability, meaning that citizens’ decisions regarding their local governments cannot be based on precise, reliable information. In this regard, in this study we have confirmed that council websites publish very little information on the activity of the opposition or on the plenary sessions, debates and agreements, but do publish information on the activity of the government. Furthermore, they do not make use of web resources for citizen participation, which impedes the transparent, collaborative management of political processes between leaders and citizens. Nonetheless, the results show how political and technical managers are not averse to change if they have access to guidance and incentives to improve the management of information and participation on municipal websites.
本研究分析了地方机构网站上公民参与的信息和工具,以提高在西班牙《透明度法》出台后对地方资源管理的参与。该方法采用14项指标,分析了西班牙9个自治区605个城市的机构网站,这些城市拥有超过1万名居民。主要结果显示,所分析的地方议会网站上提供的机构信息在问责制方面不符合新闻标准,这意味着公民对地方政府的决定不能基于精确、可靠的信息。在这方面,在这项研究中,我们已经证实,理事会网站很少发布关于反对派活动或全体会议、辩论和协议的信息,但确实发布了关于政府活动的信息。此外,他们没有利用网络资源让公民参与,这阻碍了领导人和公民之间政治过程的透明、协作管理。尽管如此,结果表明,如果政治和技术管理人员能够获得指导和激励,以改善市政网站上的信息管理和参与,他们并不反对改变。
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引用次数: 4
Perception of cuts in different editing styles 感知不同编辑风格的剪辑
IF 4.2 4区 管理学 Q1 COMMUNICATION Pub Date : 2021-03-06 DOI: 10.3145/EPI.2021.MAR.06
Celia Andreu-Sánchez, M. Martín-Pascual
The goal of this work is to explain how the cuts and their insertion in different editing styles influence the attention of viewers. The starting hypothesis is that viewers’ response to cuts varies depending on whether they watch a movie with a classical versus a messy or chaotic editing style. To undertake this investigation, we created three videos with the same narrative content and duration but different editing styles. One video was a fixed one-shot movie. Another video followed a classical editing style, based on the rules of classic Hollywood movies, according to David Bordwell’s studies. The other video used a chaotic style, beyond post-classic, which broke the classical rules of continuity and was inspired by music video clips. We showed these stimuli to 40 subjects while recording their brain activity using the electroencephalography (EEG) technique. The results showed that cuts reduce the eyeblink frequency during the second after they are seen. Since blinking is a well-known attention marker, we propose that cuts increase viewers’ attention. Cuts initiate a flow of electrical activity from the visual cortex to the cognitive processing zone in the prefrontal area. We also found that the different editing styles in which cuts are inserted affected perception, confirming the initial hypothesis. These results could be of great interest and utility for creators of audiovisual content and the management of attention in their work.
这项工作的目的是解释在不同的编辑风格中,剪辑和插入是如何影响观众的注意力的。最初的假设是,观众对剪辑的反应取决于他们观看的是经典剪辑还是凌乱或混乱剪辑。为了进行这次调查,我们制作了三个叙事内容和时长相同,但编辑风格不同的视频。一个视频是固定的单镜头电影。根据David Bordwell的研究,另一个视频采用了经典的剪辑风格,基于经典好莱坞电影的规则。另一个视频使用了一种混乱的风格,超越了后古典,打破了古典的连续性规则,灵感来自音乐视频剪辑。我们向40名受试者展示这些刺激,同时使用脑电图(EEG)技术记录他们的大脑活动。结果表明,伤口在被看到后的一秒钟内减少了眨眼频率。因为眨眼是一种众所周知的注意力标记,所以我们认为切镜头会增加观众的注意力。割伤会引发从视觉皮层到前额叶认知处理区的电活动流。我们还发现,插入剪辑的不同剪辑风格会影响感知,证实了最初的假设。这些结果对视听内容的创作者和他们工作中的注意力管理具有极大的兴趣和实用性。
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引用次数: 1
Situación de las personas con discapacidad en el sector de la Comunicación en España: aspectos laborales, profesionales y académicos 西班牙通信部门残疾人的情况:劳动、专业和学术方面
IF 4.2 4区 管理学 Q1 COMMUNICATION Pub Date : 2021-03-05 DOI: 10.3145/EPI.2021.MAR.02
Mónica Viñarás-Abad, María Sánchez-Valle, Tamara Vázquez-Barrio
La inclusion de las personas con discapacidad en el entorno laboral es una cuestion social que ha ganado relevancia en los ultimos anos. Existen datos generales sobre la empleabilidad de las personas con discapacidad, pero no hay informacion sobre la situacion en el sector de la Comunicacion. Esta investigacion tiene como principal objetivo conocer la situacion laboral de las personas con discapacidad en el ambito comunicativo. Se ha optado por aplicar la triangulacion metodologica a traves de la creacion de un estado de la cuestion, la encuesta online (tecnica cuantitativa) y el grupo de discusion (tecnica cualitativa). Los resultados muestran opiniones contrapuestas que llevan a concluir que todavia existen muchos prejuicios y barreras para conseguir una verdadera inclusion. Los profesionales de la comunicacion con discapacidad reclaman la normalizacion de su situacion, donde mas alla de la accesibilidad, se apuesta por la plena inclusion.
将残疾人纳入工作环境是一个近年来日益重要的社会问题。国际劳工组织(ilo)和国际劳工组织(ilo)的数据显示,在国际劳工组织(ilo)和世界银行(wb)等国际组织的支持下,残疾人的就业情况有所改善。本研究的主要目的是了解残疾人在交际领域的工作情况。我们选择采用方法三角剖分,通过创建问题状态、在线调查(定量技术)和讨论小组(定性技术)来实现。研究结果表明,在实现真正的包容方面仍然存在许多偏见和障碍。残疾人交流专业人士要求使他们的情况正常化,在那里,除了无障碍之外,还致力于完全包容。
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引用次数: 5
Reduction of prejudice toward unaccompanied foreign minors through audiovisual narratives. Effects of the similarity and of the narrative voice 通过视听叙述减少对无人陪伴的外国未成年人的偏见。相似性和叙事声音的影响
IF 4.2 4区 管理学 Q1 COMMUNICATION Pub Date : 2021-03-05 DOI: 10.3145/EPI.2021.MAR.03
Iñigo Guerrero-Martín, J. Igartua
This study focuses on the reduction of prejudice toward foreign unaccompanied minors (UAMs) by means of audiovisual testimonial messages. Specifically, it analyzes the role of two narrative elements that can influence, in an indirect way, the intention to share the message, the feelings toward UAMs, the intention to approach UAMs, and the intention to collaborate with an NGO that provides support to immigrants. With this goal in mind, an experimental study (N = 500) was conducted using a 2 × 2 factorial design, where the factors analyzed were similarity in terms of social identity (high vs. low) and narrative voice (first-person vs. third-person). No interaction effects of similarity and narrative voice on identification or transportation were observed. However, multiple serial mediation analyses were statistically significant. A significant indirect effect of similarity on dependent variables was observed through perceived similarity (primary mediator), identification and transportation (secondary mediators), and counterarguing and reactance (tertiary mediators). Similarly, the narrative voice also had a significant indirect effect on the dependent variables that was explained by the increase in identification and transportation, and by the reduction in counterarguing and reactance. This work improves the understanding of the mechanisms that explain the impact of narratives and demonstrates that certain narrative elements can increase the effectiveness of audiovisual testimonial messages designed for the prevention of racism and xenophobia.
本研究的重点是通过视听证明信息来减少对外国无人陪伴未成年人的偏见。具体来说,它分析了两种叙事元素的作用,这两种叙事元素可以间接地影响分享信息的意图,对非法移民的感受,接近非法移民的意图,以及与向移民提供支持的非政府组织合作的意图。考虑到这一目标,我们使用2 × 2因子设计进行了一项实验研究(N = 500),其中分析的因素是社会身份(高与低)和叙事声音(第一人称与第三人称)方面的相似性。相似性和叙事性语态对识别和运输没有交互作用。然而,多序列中介分析具有统计学意义。通过感知相似性(主要中介)、识别和运输(次要中介)以及反驳和抗拒(第三中介),观察到相似性对因变量的显著间接影响。同样,叙事性的声音也对因变量产生了显著的间接影响,这可以通过识别和运输的增加以及反驳和抗拒的减少来解释。这项工作提高了对解释叙述影响的机制的理解,并表明某些叙述元素可以提高为防止种族主义和仇外心理而设计的视听证明信息的有效性。
{"title":"Reduction of prejudice toward unaccompanied foreign minors through audiovisual narratives. Effects of the similarity and of the narrative voice","authors":"Iñigo Guerrero-Martín, J. Igartua","doi":"10.3145/EPI.2021.MAR.03","DOIUrl":"https://doi.org/10.3145/EPI.2021.MAR.03","url":null,"abstract":"This study focuses on the reduction of prejudice toward foreign unaccompanied minors (UAMs) by means of audiovisual testimonial messages. Specifically, it analyzes the role of two narrative elements that can influence, in an indirect way, the intention to share the message, the feelings toward UAMs, the intention to approach UAMs, and the intention to collaborate with an NGO that provides support to immigrants. With this goal in mind, an experimental study (N = 500) was conducted using a 2 × 2 factorial design, where the factors analyzed were similarity in terms of social identity (high vs. low) and narrative voice (first-person vs. third-person). No interaction effects of similarity and narrative voice on identification or transportation were observed. However, multiple serial mediation analyses were statistically significant. A significant indirect effect of similarity on dependent variables was observed through perceived similarity (primary mediator), identification and transportation (secondary mediators), and counterarguing and reactance (tertiary mediators). Similarly, the narrative voice also had a significant indirect effect on the dependent variables that was explained by the increase in identification and transportation, and by the reduction in counterarguing and reactance. This work improves the understanding of the mechanisms that explain the impact of narratives and demonstrates that certain narrative elements can increase the effectiveness of audiovisual testimonial messages designed for the prevention of racism and xenophobia.","PeriodicalId":20684,"journal":{"name":"Profesional De La Informacion","volume":"11 1","pages":""},"PeriodicalIF":4.2,"publicationDate":"2021-03-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"81325755","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 4
Consumo de las plataformas sociales en internet y escepticismo a la publicidad 互联网社交平台的消费和对广告的怀疑
IF 4.2 4区 管理学 Q1 COMMUNICATION Pub Date : 2021-03-05 DOI: 10.3145/EPI.2021.MAR.04
Belinda de-Frutos-Torres, Ana Pastor-Rodríguez, Noemí Martín-García
After a period of intense use of social networking sites (SNS), users begin to think about their consequences. The latest IAB study on SNS highlights that 87% of internet users aged between 16 and 65 years are active on SNS (IAB, 2020). Following brand profiles, one of the activities on social networking sites, decreased from 81% in 2018 to 52% in 2020 among users (IAB, 2020). One question that arises from this massive use of social networking apps is their commercial profit. Advertising activity on SNS has been becoming more sophisticated with technology development and the application of algorithms based on collected users’ data, resulting in an elaborate process that is difficult for the audience to follow. This work questions the extent to which users and consumers are aware of the new types of commercial use of such media and the implications. The starting hypothesis is that greater personal involvement with social media platforms favors a predisposition to interact with advertising. Previous studies have identified a rejection of advertising on interactive media. SNS has circumstances that favor the interaction of users, which in turn places them in a situation of greater vulnerability towards commercial actions. A sample of 666 people aged between 25 and 65 years was collected by the snowball method. The results reveal a positive association between SNS use, participation with advertising actions, and confidence in commercial brands. Contrary to expectations, skepticism towards advertising is not related to participation with advertising actions.Resumen Después de un periodo de intensa inmersión en las redes sociales, los usuarios comienzan a reflexionar sobre sus implicaciones. Según el último estudio de redes sociales de la IAB, el 87% de los internautas entre 16 y 65 años utiliza las redes sociales (IAB, 2020). Sin embargo, se registra una disminución del seguimiento de las marcas, una de las actividades dentro de las redes sociales, pasando de un 81% en 2018 (IAB, 2019) a un 52% en 2020 (IAB, 2020). Una de las cuestiones que subyace al consumo masivo de las aplicaciones sociales es su explotación comercial. La actividad publicitaria presente en los medios sociales se ha sofisticado a la par que el desarrollo tecnológico, la aplicación de algoritmos sobre los datos acumulados alcanza niveles de elaboración muy elevados difíciles de identificar para el público. Este trabajo se pregunta hasta qué punto usuarios y consumidores somos conscientes de los nuevos usos comerciales de los medios y sus consecuencias. La hipótesis de partida es que una mayor implicación personal en las redes sociales favorece la predisposición a interactuar con la publicidad. Estudios previos han puesto de manifiesto el rechazo a la publicidad en el medio interactivo. En los medios sociales se da una serie de circunstancias que favorecen la participación de los usuarios, que los pondrá en una situación de mayor vulnerabilidad frente a las acciones comerciales. S
经过一段时间的密集使用社交网站(SNS)后,用户开始考虑其后果。IAB对社交网站的最新研究强调,年龄在16岁至65岁之间的互联网用户中,有87%活跃于社交网站(IAB, 2020)。关注品牌简介是社交网站上的一项活动,在用户中从2018年的81%下降到2020年的52% (IAB, 2020)。社交网络应用的大量使用带来的一个问题是它们的商业利润。随着技术的发展和基于收集用户数据的算法的应用,社交网络上的广告活动变得越来越复杂,导致一个复杂的过程,受众很难跟随。这项工作质疑用户和消费者在多大程度上意识到这种媒体的新型商业用途及其影响。最初的假设是,更多的个人参与社交媒体平台有利于与广告互动的倾向。先前的研究已经确定了对互动媒体广告的排斥。SNS拥有有利于用户互动的环境,这反过来又使他们更容易受到商业行为的影响。用滚雪球法收集了666名年龄在25岁到65岁之间的人的样本。结果显示,社交网络的使用、参与广告活动和对商业品牌的信心之间存在正相关关系。与预期相反,对广告的怀疑与参与广告活动无关。简历despusamas de unperiodo de intensa inmersión en las redes sociales, los usuarios comienzan和reflexionsorsoresimplicones。Según el último estudio de redes sociales de la ab, el 87% de los internautas centre 16 y 65 años utilitza las redes sociales (IAB, 2020)。在禁运中,seregistra una disminución del seguimiento de las marcas, una de las actiades dentro de las las redes sociales, pasando de un在2018年为81% (IAB, 2019),在2020年为52% (IAB, 2020)。在此基础上,我们提出了一系列的问题,例如:消费级应用程序、社交级应用程序、explotación商业级应用程序等。在社会媒体上,新闻工作者们看到了一个新的数据收集方法tecnológico,一个新的数据收集方法aplicación,一个新的数据收集方法elaboración,一个新的数据收集方法difíciles,一个新的数据收集方法público。埃斯特找工作se pregunta直到,punto usuarios y consumidores somo conscientes de los新uso商业de los y sus consecuencias中部。La hipótesis de partida es que una mayor implicación personal en las redes sociales preference La predisposición a interactuar conla publicidad。工作室以前的任务是在媒体互动的基础上,设计一种全新的互动方式。在社会媒体中,我们可以看到,在特定的情况下,我们可以看到:participación在通常的情况下,我们可以看到:situación在通常的情况下,我们可以看到:situación在商业环境中,我们可以看到:她利用了666个人资料中心25至65年的资料中心años,并利用了所有的个人资料中心的资料。结果是:结果是:结果是:relación有意义的:结果是:relación有意义的:gratificación社会平台的使用程序,市长participación有意义的:活动的宣传,市长participación有意义的:市场的商业。在美国,反政府主义是一种反政府主义,而在美国,反政府主义是一种反政府主义。
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引用次数: 5
Propuestas para el estudio de las imágenes en la era de la posverdad 后真相时代图像研究的建议
IF 4.2 4区 管理学 Q1 COMMUNICATION Pub Date : 2021-03-05 DOI: 10.3145/EPI.2021.MAR.01
J. Marzal-Felici
A reflection on the role of images in the post-truth era and on the concept of image itself, which constitutes a central object of study in the field of communication sciences, is presented. The conceptual complexity –semiotic and symbolic– of the image is shown, which explains the diversity of approaches in studies on images. Then, several proposals are exposed for the study of images in the current context of disinformation. Finally, a brief reflection is developed on the need to analyse audiovisual texts in the society of spectacle and post-truth.
对图像在后真相时代的作用和图像概念本身的反思,这构成了传播科学领域的一个中心研究对象。图像的概念复杂性——符号学和符号学的复杂性,解释了图像研究方法的多样性。然后,对当前虚假信息背景下的图像研究提出了几点建议。最后,简要反思了在景观和后真相社会中分析视听文本的必要性。
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引用次数: 9
Big data e inteligencia editorial en el branded content y en los nuevos modelos de negocio de los medios 品牌内容和新媒体商业模式中的大数据和编辑智能
IF 4.2 4区 管理学 Q1 COMMUNICATION Pub Date : 2021-02-25 DOI: 10.3145/EPI.2021.ENE.20
Daniel Zomeño, R. Blay-Arráez
This article studies the use of data in the branded content departments of the Spanish media. The editorial intelligence generated by content creators, together with technology departments and their audience analysis and monitoring tools, compose an emerging phenomenon. These processes provide new business units with the opportunity to offer editorial brands various strategies and products with high added value to cope with a highly complex advertising context. The methodology used in creating editorial products such as native advertising is reviewed based on qualitative fieldwork using in-depth interviews and a qualified sample of branded content managers for the main Spanish media outlets. The results corroborate the involvement of technological roles with knowledge of the digital ecosystem, as well as the analysis departments, which contribute to generating in-depth knowledge of audiences and their behavior. This gives rise to new business models associated with data to finance the media. This research is important because it provides insight into the processes used to create content for brands via legacy media titles, vertical media, and digital natives. These conclusions could serve as a methodological reference that can contribute to improving these processes.
本文研究了西班牙媒体品牌内容部门的数据使用情况。由内容创作者生成的编辑智能,再加上技术部门及其受众分析和监控工具,构成了一种新兴现象。这些流程为新的业务部门提供了机会,为编辑品牌提供各种具有高附加值的策略和产品,以应对高度复杂的广告环境。通过深入访谈和西班牙主要媒体品牌内容经理的合格样本,对创建编辑产品(如本地广告)所使用的方法进行了定性实地调查。研究结果证实了技术角色与数字生态系统知识以及分析部门的关系,这有助于对受众及其行为产生深入的了解。这就产生了与数据相关的新商业模式,为媒体提供资金。这项研究很重要,因为它提供了通过传统媒体标题、垂直媒体和数字原生代为品牌创建内容的过程。这些结论可以作为一种方法参考,有助于改进这些过程。
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引用次数: 6
Uso institucional de Twitter para combatir la infodemia causada por la crisis sanitaria de la Covid-19 机构使用Twitter对抗Covid-19健康危机引发的信息水肿
IF 4.2 4区 管理学 Q1 COMMUNICATION Pub Date : 2021-02-24 DOI: 10.3145/EPI.2021.ENE.19
Marta Pulido-Polo, Víctor Hernández-Santaolalla, Ana-Alicia Lozano-González
La crisis sanitaria internacional provocada por la Covid-19, mas grave que las provocadas por el SARS, el MERS, la Gripe A y el Ebola, supone un desafio sin precedentes para las instituciones de todo el mundo. El objetivo principal de este trabajo es analizar el comportamiento institucional a traves de Twitter para determinar si es posible inferir un modelo eficaz de comunicacion institucional de crisis online de aplicacion en contextos mas amplios. En este sentido, se establece un diseno metodologico cuantitativo, sustentado en el analisis de contenido sobre un corpus de 995 mensajes emitidos durante el primer estado de alarma por las cuentas oficiales de Twitter de las instituciones oficiales al cargo de la gestion de la crisis sanitaria de la Covid-19 en Espana: @sanidadgob (483 tweets), @mitmagob (154 tweets), @defensagob (263 tweets) e @interiorgob (95 tweets). Los resultados muestran un predominio de mensajes de empatia y seguridad (60,40%); una distribucion estable de tweets por dia, concentrandose el 88,74% de los mismos entre las 10:00 y las 20:59 horas; un uso comedido de recursos audiovisuales (32,26%) con un enfoque eminentemente informativo (96,18%); diferencias significativas segun el estadistico chi-cuadrado con respecto al formato (χ2 (12) = 606,066; p < 0,001) y el enfoque (χ2 (3) = 36,084; p < 0,001) en funcion de la cuenta analizada, y una destacada tasa de engagement adscrita al Ministerio de Sanidad (68,96%). Estos resultados evidencian que Twitter permite aplicar un modelo de comunicacion institucional online, de facil transferencia al contexto internacional, que sugiere una estrategia de relaciones publicas sustentada en la transparencia informativa y el goteo informativo constante.
Covid-19造成的国际卫生危机比非典、MERS、甲型流感和埃博拉造成的危机更为严重,对世界各地的机构构成了前所未有的挑战。本文的主要目的是通过Twitter分析机构行为,以确定是否有可能推断出一个有效的机构在线危机沟通模型,应用于更广泛的背景。在这方面,规定了一套设计metodologico,定量分析期间签发的995的电文内容报警的第一个国家机构通过官方Twitter帐户军官负责危机管理健康Covid-19: @sanidadgob(483微博),在西班牙@mitmagob (154) tweet、@defensagob(263)和@interiorgob(95推文)。结果显示,共情和安全信息占主导地位(60.40%);每天稳定的推文分布,88.74%的推文集中在上午10点到晚上8点59分之间;适度使用视听资源(32.26%),以资讯为主(96.18%);卡方统计与格式有显著差异(χ2 (12) = 606,066;p < 0.001)和聚焦(χ2 (3) = 36.084;p < 0.001),这取决于所分析的帐户,以及卫生部的高参与率(68.96%)。结果表明,Twitter可以应用一种易于转移到国际环境的在线机构传播模式,提出了一种基于信息透明度和持续信息流动的公共关系策略。
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引用次数: 16
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