Pub Date : 2011-12-13DOI: 10.1504/IJIEM.2011.044207
A. Soyland, Jo Herstad
The inherent bottom-up nature of social software diffusion differs markedly from the adoption trajectories to which most organisational IT strategies are accustomed. Through case studies in two organisations, this paper presents insights into how adoption of emergent social software platforms may take form, and discusses the implications of two radically different approaches to manage these processes. Our findings suggest that organisations may need to cede control over parts of the IT innovation adoption process to benefit from grassroots initiatives, and rather standardise successful innovations on an ongoing basis to avoid detrimental fragmentation of media usage across organisational boundaries.
{"title":"A tale of two trajectories: bottom-up social software adoption in differing organisational contexts","authors":"A. Soyland, Jo Herstad","doi":"10.1504/IJIEM.2011.044207","DOIUrl":"https://doi.org/10.1504/IJIEM.2011.044207","url":null,"abstract":"The inherent bottom-up nature of social software diffusion differs markedly from the adoption trajectories to which most organisational IT strategies are accustomed. Through case studies in two organisations, this paper presents insights into how adoption of emergent social software platforms may take form, and discusses the implications of two radically different approaches to manage these processes. Our findings suggest that organisations may need to cede control over parts of the IT innovation adoption process to benefit from grassroots initiatives, and rather standardise successful innovations on an ongoing basis to avoid detrimental fragmentation of media usage across organisational boundaries.","PeriodicalId":218661,"journal":{"name":"Int. J. Internet Enterp. Manag.","volume":"10 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2011-12-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115337228","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2011-04-25DOI: 10.1504/IJIEM.2011.039915
Thomas W. Jackson, S. Lichtenstein
Employees continue to report multifarious e-mail concerns ('e-mail defects') including ambiguous unclear messages, e-mail overload, security and privacy issues, and e-mail interruptions. These defects have an effect on employee efficiency and effectiveness. This paper explores the importance of identifying e-mail defects and the effectiveness of training employees in efficient use of e-mail at four UK organisations, using Seminar-Based Training (SBT) and Computer-Based Training (CBT) delivery modes. The findings suggest that SBT has a diminishing impact over a very short period of time, but a combined approach of SBT and CBT is more effective and provides better results.
{"title":"Optimising e-mail communication: the impact of seminar- and computer-based training","authors":"Thomas W. Jackson, S. Lichtenstein","doi":"10.1504/IJIEM.2011.039915","DOIUrl":"https://doi.org/10.1504/IJIEM.2011.039915","url":null,"abstract":"Employees continue to report multifarious e-mail concerns ('e-mail defects') including ambiguous unclear messages, e-mail overload, security and privacy issues, and e-mail interruptions. These defects have an effect on employee efficiency and effectiveness. This paper explores the importance of identifying e-mail defects and the effectiveness of training employees in efficient use of e-mail at four UK organisations, using Seminar-Based Training (SBT) and Computer-Based Training (CBT) delivery modes. The findings suggest that SBT has a diminishing impact over a very short period of time, but a combined approach of SBT and CBT is more effective and provides better results.","PeriodicalId":218661,"journal":{"name":"Int. J. Internet Enterp. Manag.","volume":"513 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2011-04-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133124426","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2011-04-25DOI: 10.1504/IJIEM.2011.039912
R. Angeles
This study looks at firms' perceptions of the importance of absorptive capacity attributes in the deployment of Radio Frequency Identification (RFID) in a supply chain and their relationships with the firms' intentions to pursue supply chain process integration and Information Technology (IT) infrastructure support. Data for this pilot research study were collected using a survey questionnaire administered online to members of the Council of Supply Chain Management Professionals (CSCMP). Both the proposed hypotheses were supported in this study using the cluster data analysis procedure. The level of intention to cultivate absorptive capacity attributes, indeed, is positively associated with the level of intention to deploy both IT infrastructure integration and supply chain process integration.
{"title":"Pursuing organisational learning using absorptive capacity capabilities and the role of IT Infrastructure in RFID system initiatives: a cluster analysis study","authors":"R. Angeles","doi":"10.1504/IJIEM.2011.039912","DOIUrl":"https://doi.org/10.1504/IJIEM.2011.039912","url":null,"abstract":"This study looks at firms' perceptions of the importance of absorptive capacity attributes in the deployment of Radio Frequency Identification (RFID) in a supply chain and their relationships with the firms' intentions to pursue supply chain process integration and Information Technology (IT) infrastructure support. Data for this pilot research study were collected using a survey questionnaire administered online to members of the Council of Supply Chain Management Professionals (CSCMP). Both the proposed hypotheses were supported in this study using the cluster data analysis procedure. The level of intention to cultivate absorptive capacity attributes, indeed, is positively associated with the level of intention to deploy both IT infrastructure integration and supply chain process integration.","PeriodicalId":218661,"journal":{"name":"Int. J. Internet Enterp. Manag.","volume":"19 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2011-04-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124440544","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2011-04-25DOI: 10.1504/IJIEM.2011.039914
X. He
Business Process Reengineering (BPR) has played an important role in such developing fields as information systems, electronic business, and enterprise resource planning systems over the past decade. The primary objective of this research is to investigate the factors affecting BPR in China as more Chinese companies realise the pervasiveness of BPR in pursuit of global competitiveness. In this paper we find, via statistical analysis based on a survey of Chinese companies, that senior management support, cross-functional communications, cross-unit project team, and training and employee education are top four critical success factors, along with five major obstacles.
{"title":"Factors affecting Business Process Reengineering in China","authors":"X. He","doi":"10.1504/IJIEM.2011.039914","DOIUrl":"https://doi.org/10.1504/IJIEM.2011.039914","url":null,"abstract":"Business Process Reengineering (BPR) has played an important role in such developing fields as information systems, electronic business, and enterprise resource planning systems over the past decade. The primary objective of this research is to investigate the factors affecting BPR in China as more Chinese companies realise the pervasiveness of BPR in pursuit of global competitiveness. In this paper we find, via statistical analysis based on a survey of Chinese companies, that senior management support, cross-functional communications, cross-unit project team, and training and employee education are top four critical success factors, along with five major obstacles.","PeriodicalId":218661,"journal":{"name":"Int. J. Internet Enterp. Manag.","volume":"23 11","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2011-04-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114128237","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2011-04-25DOI: 10.1504/IJIEM.2011.039913
Hsin-Lu Chang
Built upon the process theory and the view of dynamic capabilities, this study defines two types of supply chain dynamic capabilities – supply chain integration capability and supply chain cooperation capability. The study also proposes that these supply chain dynamic capabilities play a significant role in determining the performance of Inter-Organisational Systems (IOS). A general survey has been conducted in the personal computer industry in Taiwan to validate the research model. The results show that supply chain integration capability has a greater moderating effect on the performance of IOS than supply chain cooperation capability.
{"title":"Developing supply chain dynamic capability to realise the value of Inter-Organisational Systems","authors":"Hsin-Lu Chang","doi":"10.1504/IJIEM.2011.039913","DOIUrl":"https://doi.org/10.1504/IJIEM.2011.039913","url":null,"abstract":"Built upon the process theory and the view of dynamic capabilities, this study defines two types of supply chain dynamic capabilities – supply chain integration capability and supply chain cooperation capability. The study also proposes that these supply chain dynamic capabilities play a significant role in determining the performance of Inter-Organisational Systems (IOS). A general survey has been conducted in the personal computer industry in Taiwan to validate the research model. The results show that supply chain integration capability has a greater moderating effect on the performance of IOS than supply chain cooperation capability.","PeriodicalId":218661,"journal":{"name":"Int. J. Internet Enterp. Manag.","volume":"59 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2011-04-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114575980","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2011-02-04DOI: 10.1504/IJIEM.2011.038390
Chuanlei Zhang, William B. Hurst, R. Lenin, S. Ramaswamy
Fast communication technologies coupled with low-cost storage have aided enormous electronic data gathering. Hence, the need to transform such data to business intelligence and value is strong. In this paper, we focus on analysing e-mail corpuses (Enron) informational exchanges, with the intent to discern hidden organisational structure and cultures. We show that this provides deep insight about employee roles, and organisational structure that is of immense intrinsic value. We predict unknown employee statuses, and identify homogeneous groups and hierarchies amongst them. As a part of this work, we have developed a web-based Graphical User Interface (GUI) for feature extraction and composition.
{"title":"Analysing organisational structures using social network analysis: a case study","authors":"Chuanlei Zhang, William B. Hurst, R. Lenin, S. Ramaswamy","doi":"10.1504/IJIEM.2011.038390","DOIUrl":"https://doi.org/10.1504/IJIEM.2011.038390","url":null,"abstract":"Fast communication technologies coupled with low-cost storage have aided enormous electronic data gathering. Hence, the need to transform such data to business intelligence and value is strong. In this paper, we focus on analysing e-mail corpuses (Enron) informational exchanges, with the intent to discern hidden organisational structure and cultures. We show that this provides deep insight about employee roles, and organisational structure that is of immense intrinsic value. We predict unknown employee statuses, and identify homogeneous groups and hierarchies amongst them. As a part of this work, we have developed a web-based Graphical User Interface (GUI) for feature extraction and composition.","PeriodicalId":218661,"journal":{"name":"Int. J. Internet Enterp. Manag.","volume":"133 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2011-02-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131931956","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2011-02-03DOI: 10.1504/IJIEM.2011.038384
Stephan Aier, J. Saat
The aim of this paper is to deliver insight into enterprise transformation planning incorporating Enterprise Architecture (EA) models. The paper is based on analytically developed approaches to model-based enterprise transformation planning and uses six case studies to evaluate and extend the existing planning processes. To understand the planning situations and their respective planning processes, we cluster the observed processes and link them to empirically derived EA realisation forms. Thus, the resulting process model induced from our empirical observations can be tailored to fit specific needs of an organisation depending on its realisation form of EA.
{"title":"Understanding processes for model-based enterprise transformation planning","authors":"Stephan Aier, J. Saat","doi":"10.1504/IJIEM.2011.038384","DOIUrl":"https://doi.org/10.1504/IJIEM.2011.038384","url":null,"abstract":"The aim of this paper is to deliver insight into enterprise transformation planning incorporating Enterprise Architecture (EA) models. The paper is based on analytically developed approaches to model-based enterprise transformation planning and uses six case studies to evaluate and extend the existing planning processes. To understand the planning situations and their respective planning processes, we cluster the observed processes and link them to empirically derived EA realisation forms. Thus, the resulting process model induced from our empirical observations can be tailored to fit specific needs of an organisation depending on its realisation form of EA.","PeriodicalId":218661,"journal":{"name":"Int. J. Internet Enterp. Manag.","volume":"55 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2011-02-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126462455","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2011-02-03DOI: 10.1504/IJIEM.2011.038382
A. Albani, J. Dietz
For the development of enterprise information systems, the utilisation of a suitable methodology is essential, providing necessary methods and techniques for modelling the business domain and for designing the supporting information systems. Several methodologies exist and are widely applied in practice nowadays, but most of them lack a theoretical foundation. In this paper, we demonstrate an information system development methodology based on the notions of enterprise ontology and business components, and explain it within the conceptual framework called the generic system development process. The methodology allows for reduction of complexity of domain models and for identification of stable business components.
{"title":"Enterprise ontology based development of information systems","authors":"A. Albani, J. Dietz","doi":"10.1504/IJIEM.2011.038382","DOIUrl":"https://doi.org/10.1504/IJIEM.2011.038382","url":null,"abstract":"For the development of enterprise information systems, the utilisation of a suitable methodology is essential, providing necessary methods and techniques for modelling the business domain and for designing the supporting information systems. Several methodologies exist and are widely applied in practice nowadays, but most of them lack a theoretical foundation. In this paper, we demonstrate an information system development methodology based on the notions of enterprise ontology and business components, and explain it within the conceptual framework called the generic system development process. The methodology allows for reduction of complexity of domain models and for identification of stable business components.","PeriodicalId":218661,"journal":{"name":"Int. J. Internet Enterp. Manag.","volume":"24 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2011-02-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125764597","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2011-02-03DOI: 10.1504/IJIEM.2011.038381
J. Hoogervorst
Successfully implementing enterprise strategic initiatives appears a daunting task since the majority of initiatives fail. This paper submits that the Enterprise Engineering theory and methodology offers a fruitful approach for avoiding failure. Based on viewing the enterprise as a system, the discussed enterprise engineering framework presents three central notions: 1) Enterprise Ontology which concerns the implementation-independent essence of an enterprise; 2) Enterprise Architecture guiding coherent and consistent enterprise design that can be implemented; 3) Operational Rules that define the execution of enterprise activities. These elements of the enterprise engineering framework are clarified and illustrated using a case example.
{"title":"A framework for enterprise engineering","authors":"J. Hoogervorst","doi":"10.1504/IJIEM.2011.038381","DOIUrl":"https://doi.org/10.1504/IJIEM.2011.038381","url":null,"abstract":"Successfully implementing enterprise strategic initiatives appears a daunting task since the majority of initiatives fail. This paper submits that the Enterprise Engineering theory and methodology offers a fruitful approach for avoiding failure. Based on viewing the enterprise as a system, the discussed enterprise engineering framework presents three central notions: 1) Enterprise Ontology which concerns the implementation-independent essence of an enterprise; 2) Enterprise Architecture guiding coherent and consistent enterprise design that can be implemented; 3) Operational Rules that define the execution of enterprise activities. These elements of the enterprise engineering framework are clarified and illustrated using a case example.","PeriodicalId":218661,"journal":{"name":"Int. J. Internet Enterp. Manag.","volume":"54 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2011-02-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134195404","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2011-02-03DOI: 10.1504/IJIEM.2011.038383
D. Aveiro, António Rito Silva, J. Tribolet
Much time is lost in organisations in handling unknown exceptions because organisational models are not current or coherent with reality, and there is a lack of concepts and methods in Organisational Engineering (OE) for a continuous and timely update of models of organisational reality. To address these problems, a renowned methodology for OE – Design and Engineering Methodology for Organisations (DEMO) – is extended, enabling a precise and integrated modelling of three aspects that we consider to be part of the function perspective of an organisation: viability – norms of operation that ensure the viability of the organisation, dysfunctions and exceptions causing the dysfunctions; change – OE processes responsible for generation, operation and discontinuation of Organisational Artefacts (OAs) – e.g., business rules or organisational actors – to solve dysfunctions; architecture – design rules that guide the referred engineering processes, restricting the 'shape' of their end result – OAs.
{"title":"Towards a G.O.D. theory for Organisational Engineering: modelling the (re)Generation, Operation and Discontinuation of the enterprise","authors":"D. Aveiro, António Rito Silva, J. Tribolet","doi":"10.1504/IJIEM.2011.038383","DOIUrl":"https://doi.org/10.1504/IJIEM.2011.038383","url":null,"abstract":"Much time is lost in organisations in handling unknown exceptions because organisational models are not current or coherent with reality, and there is a lack of concepts and methods in Organisational Engineering (OE) for a continuous and timely update of models of organisational reality. To address these problems, a renowned methodology for OE – Design and Engineering Methodology for Organisations (DEMO) – is extended, enabling a precise and integrated modelling of three aspects that we consider to be part of the function perspective of an organisation: viability – norms of operation that ensure the viability of the organisation, dysfunctions and exceptions causing the dysfunctions; change – OE processes responsible for generation, operation and discontinuation of Organisational Artefacts (OAs) – e.g., business rules or organisational actors – to solve dysfunctions; architecture – design rules that guide the referred engineering processes, restricting the 'shape' of their end result – OAs.","PeriodicalId":218661,"journal":{"name":"Int. J. Internet Enterp. Manag.","volume":"18 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2011-02-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121549369","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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