Pub Date : 2007-06-19DOI: 10.1504/IJIEM.2007.014087
Maris G. Martinsons, R. Davison
Enterprises cannot fully realise the benefits of Information Technology (IT) by merely automating their existing business processes. Consequently, large-scale organisational changes enabled by IT, including business process reengineering efforts, have become popular. Differences between nations and societies make it critical to understand how institutional and cultural factors influence IT application and the nature of IT-enabled business process change. Unfortunately, the study of cultural issues still represents a rather isolated and underappreciated subdiscipline within Information Systems (IS). This article builds upon Martinsons and Davison (2003) in order to advance our understanding of how societal culture influences specific IS phenomena. Hofstede's five dimensions are employed systematically to develop a set of researchable propositions. A Hong Kong case provides strong preliminary support for the 12 propositions, which represent an agenda for testing theory by researching how culture influences IT application and business process change.
{"title":"Culture's consequences for IT application and business process change: a research agenda","authors":"Maris G. Martinsons, R. Davison","doi":"10.1504/IJIEM.2007.014087","DOIUrl":"https://doi.org/10.1504/IJIEM.2007.014087","url":null,"abstract":"Enterprises cannot fully realise the benefits of Information Technology (IT) by merely automating their existing business processes. Consequently, large-scale organisational changes enabled by IT, including business process reengineering efforts, have become popular. Differences between nations and societies make it critical to understand how institutional and cultural factors influence IT application and the nature of IT-enabled business process change. Unfortunately, the study of cultural issues still represents a rather isolated and underappreciated subdiscipline within Information Systems (IS). This article builds upon Martinsons and Davison (2003) in order to advance our understanding of how societal culture influences specific IS phenomena. Hofstede's five dimensions are employed systematically to develop a set of researchable propositions. A Hong Kong case provides strong preliminary support for the 12 propositions, which represent an agenda for testing theory by researching how culture influences IT application and business process change.","PeriodicalId":218661,"journal":{"name":"Int. J. Internet Enterp. Manag.","volume":"29 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-06-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129362361","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2007-06-19DOI: 10.1504/IJIEM.2007.014086
J. Drennan, J. Previte
The network community concept is generally surrounded by substantial hype and enthusiasm, because project visionaries hope computer mediated communication will increase the social capital needed to build sustainable communities and help prevent or reduce community deterioration. The Blacksburg Electronic Village (BEV) is a networked community success story which has inspired the introduction of similar projects around the globe. One aspirant was the Nerang Electronic Village (NEV) project in regional Australia. This paper investigates the community network philosophy and presents a case study of an Australian community's attempt to implement the electronic village blueprint. Comparisons drawn between the successful BEV project and the unsuccessful NEV initiative demonstrate the prototypical social entrepreneurial role required to diffuse community-based technological solutions focused on sustaining regional communities.
{"title":"The prototypal social entrepreneur: a case study about social and economic leveraging of virtual community in regional Australia","authors":"J. Drennan, J. Previte","doi":"10.1504/IJIEM.2007.014086","DOIUrl":"https://doi.org/10.1504/IJIEM.2007.014086","url":null,"abstract":"The network community concept is generally surrounded by substantial hype and enthusiasm, because project visionaries hope computer mediated communication will increase the social capital needed to build sustainable communities and help prevent or reduce community deterioration. The Blacksburg Electronic Village (BEV) is a networked community success story which has inspired the introduction of similar projects around the globe. One aspirant was the Nerang Electronic Village (NEV) project in regional Australia. This paper investigates the community network philosophy and presents a case study of an Australian community's attempt to implement the electronic village blueprint. Comparisons drawn between the successful BEV project and the unsuccessful NEV initiative demonstrate the prototypical social entrepreneurial role required to diffuse community-based technological solutions focused on sustaining regional communities.","PeriodicalId":218661,"journal":{"name":"Int. J. Internet Enterp. Manag.","volume":"33 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-06-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125251640","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2007-06-19DOI: 10.1504/IJIEM.2007.014085
P. Maher, Peter Steane, Yvon Dufour
The application and performance of Internet Commerce (IC) strategy has become a critical success factor in an industry characterised by volatile change and transformational upheaval. This article presents research examining how IC has been applied in Australian electricity utilities from a retail perspective. The industry's transformation from government regulation to full retail contestability means that retailers need to reassess the way they position themselves in the market and determine how best to interact with their environment. The article reports how Australian electricity retailers have utilised IC to strengthen their relationship with their customers and proactively respond to customer expectations in the provision of more information, greater interactivity and increased access to information in a timely manner and suggests further enhancements.
{"title":"Customer strategies via internet commerce in the energy industry","authors":"P. Maher, Peter Steane, Yvon Dufour","doi":"10.1504/IJIEM.2007.014085","DOIUrl":"https://doi.org/10.1504/IJIEM.2007.014085","url":null,"abstract":"The application and performance of Internet Commerce (IC) strategy has become a critical success factor in an industry characterised by volatile change and transformational upheaval. This article presents research examining how IC has been applied in Australian electricity utilities from a retail perspective. The industry's transformation from government regulation to full retail contestability means that retailers need to reassess the way they position themselves in the market and determine how best to interact with their environment. The article reports how Australian electricity retailers have utilised IC to strengthen their relationship with their customers and proactively respond to customer expectations in the provision of more information, greater interactivity and increased access to information in a timely manner and suggests further enhancements.","PeriodicalId":218661,"journal":{"name":"Int. J. Internet Enterp. Manag.","volume":"29 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-06-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129665074","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2007-06-19DOI: 10.1504/IJIEM.2007.014084
Tanyamai Chiarakul, M. Speece, B. Igel
This research explores bank and corporate customer views on customer satisfaction with interpersonal and internet channels in Thailand, and examines the concept of integration to blend the two channels rather than operating them as separate alternatives. Qualitative in-depth interviews were conducted with top management of five leading commercial banks, which have implemented internet banking, and with financial officers of 14 large corporate customers of these banks. Corporate customers still prefer personal contact most of the time, although they find the internet channel useful for some things. Sources of satisfaction with interpersonal service interactions are broad. Satisfaction drivers on the internet are relatively narrow, but sources of dissatisfaction on the internet are quite extensive. Integrating interpersonal and internet channels more strongly would be a quite attractive new option to suit their businesses. Thai banks, however, do not seem to be aware of customer views favouring integration.
{"title":"Satisfaction with interpersonal and internet interactions in Thai corporate banking: an exploratory study","authors":"Tanyamai Chiarakul, M. Speece, B. Igel","doi":"10.1504/IJIEM.2007.014084","DOIUrl":"https://doi.org/10.1504/IJIEM.2007.014084","url":null,"abstract":"This research explores bank and corporate customer views on customer satisfaction with interpersonal and internet channels in Thailand, and examines the concept of integration to blend the two channels rather than operating them as separate alternatives. Qualitative in-depth interviews were conducted with top management of five leading commercial banks, which have implemented internet banking, and with financial officers of 14 large corporate customers of these banks. Corporate customers still prefer personal contact most of the time, although they find the internet channel useful for some things. Sources of satisfaction with interpersonal service interactions are broad. Satisfaction drivers on the internet are relatively narrow, but sources of dissatisfaction on the internet are quite extensive. Integrating interpersonal and internet channels more strongly would be a quite attractive new option to suit their businesses. Thai banks, however, do not seem to be aware of customer views favouring integration.","PeriodicalId":218661,"journal":{"name":"Int. J. Internet Enterp. Manag.","volume":"102 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-06-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116119627","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2007-06-19DOI: 10.1504/IJIEM.2007.014088
G. McGrath, Brooke Abrahams
A 'Semantic Portal' is similar to a traditional cyberspace portal, except that web resources are indexed using a rich domain ontology (a specification of key domain concepts) as opposed to, for example, a list of keywords. 'AcOntoWeb' (Accommodation Onto the Web) was originally designed as a website (and web services) package, customised for accommodation enterprises within the T&H sector. It has now been implemented as a semantic portal and, in this paper, we provide an overview of the portal, with an emphasis on cross-portal ontology integration and its powerful query processing capabilities. A survey, assessing the willingness of Australian accommodation enterprise operators to use this new technology, is also presented.
{"title":"A semantic portal for the tourism and hospitality industry: its design, use and acceptance","authors":"G. McGrath, Brooke Abrahams","doi":"10.1504/IJIEM.2007.014088","DOIUrl":"https://doi.org/10.1504/IJIEM.2007.014088","url":null,"abstract":"A 'Semantic Portal' is similar to a traditional cyberspace portal, except that web resources are indexed using a rich domain ontology (a specification of key domain concepts) as opposed to, for example, a list of keywords. 'AcOntoWeb' (Accommodation Onto the Web) was originally designed as a website (and web services) package, customised for accommodation enterprises within the T&H sector. It has now been implemented as a semantic portal and, in this paper, we provide an overview of the portal, with an emphasis on cross-portal ontology integration and its powerful query processing capabilities. A survey, assessing the willingness of Australian accommodation enterprise operators to use this new technology, is also presented.","PeriodicalId":218661,"journal":{"name":"Int. J. Internet Enterp. Manag.","volume":"9 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-06-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129066069","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2006-10-06DOI: 10.1504/IJIEM.2006.011043
P. Mahatanankoon
The excessive use of the internet for non-work-related activities is a form of white-collar deviant behaviour at work. Applying the Theory of Reasoned Action, structural equation modelling was used to predict Cyber-Production (CP) deviant behaviours in the workplace. Attitude and intention to visit non-work-related websites were found to be important predictors of such behaviours. Workplace Subjective Norms (SN) had no impact on the tendency to perform CP deviant activities but did influence intention to visit work-related websites. The findings of the study contributed to an expanded understanding of the potential predictors of CP deviance in the workplace and suggested appropriate strategies for effective internet management.
{"title":"Predicting Cyber-Production deviance in the workplace","authors":"P. Mahatanankoon","doi":"10.1504/IJIEM.2006.011043","DOIUrl":"https://doi.org/10.1504/IJIEM.2006.011043","url":null,"abstract":"The excessive use of the internet for non-work-related activities is a form of white-collar deviant behaviour at work. Applying the Theory of Reasoned Action, structural equation modelling was used to predict Cyber-Production (CP) deviant behaviours in the workplace. Attitude and intention to visit non-work-related websites were found to be important predictors of such behaviours. Workplace Subjective Norms (SN) had no impact on the tendency to perform CP deviant activities but did influence intention to visit work-related websites. The findings of the study contributed to an expanded understanding of the potential predictors of CP deviance in the workplace and suggested appropriate strategies for effective internet management.","PeriodicalId":218661,"journal":{"name":"Int. J. Internet Enterp. Manag.","volume":"35 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-10-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126810101","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2006-10-06DOI: 10.1504/IJIEM.2006.011045
P. Ifinedo
Enterprise Resource Planning (ERP) systems are among the largest information systems (IS) investments made by firms, and the use of such systems is spreading globally. Many researchers have discussed their adoption and implementation, few have investigated the impact of external contextual factors on the success of such technologies in adopting firms. This study aims to fill this gap in research by examining the effects of three external contextual factors, i.e., industry type, industry climate, and national economic climate on ERP success assessment. We obtained data from Estonia and Finland and our analysis shows that industry and national economic climates have significant relationships with ERP success.
{"title":"An investigation of the impacts of some external contextual factors on ERP systems success assessment: a case of firms in Baltic-Nordic region","authors":"P. Ifinedo","doi":"10.1504/IJIEM.2006.011045","DOIUrl":"https://doi.org/10.1504/IJIEM.2006.011045","url":null,"abstract":"Enterprise Resource Planning (ERP) systems are among the largest information systems (IS) investments made by firms, and the use of such systems is spreading globally. Many researchers have discussed their adoption and implementation, few have investigated the impact of external contextual factors on the success of such technologies in adopting firms. This study aims to fill this gap in research by examining the effects of three external contextual factors, i.e., industry type, industry climate, and national economic climate on ERP success assessment. We obtained data from Estonia and Finland and our analysis shows that industry and national economic climates have significant relationships with ERP success.","PeriodicalId":218661,"journal":{"name":"Int. J. Internet Enterp. Manag.","volume":"4 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-10-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121176192","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2006-10-06DOI: 10.1504/IJIEM.2006.011046
N. Kock, Jacques C. Verville, Jesus Carmona
This study analyses choices made by subjects who were asked to accept or reject each of 20 clauses of a web-based software-purchasing contract, of which six clauses were deceitful. The subjects were split into two media conditions. In the text condition, the clauses were presented as text in a web browser window. In the video condition, web browser-embedded video clips were used. No significant differences were found across media conditions. Surprisingly though, the subjects did 18% and 14% worse than chance in terms of rejecting deceitful clauses through the text and video conditions, respectively.
{"title":"Web-based software contracting: an experimental study of deception identification across two different media","authors":"N. Kock, Jacques C. Verville, Jesus Carmona","doi":"10.1504/IJIEM.2006.011046","DOIUrl":"https://doi.org/10.1504/IJIEM.2006.011046","url":null,"abstract":"This study analyses choices made by subjects who were asked to accept or reject each of 20 clauses of a web-based software-purchasing contract, of which six clauses were deceitful. The subjects were split into two media conditions. In the text condition, the clauses were presented as text in a web browser window. In the video condition, web browser-embedded video clips were used. No significant differences were found across media conditions. Surprisingly though, the subjects did 18% and 14% worse than chance in terms of rejecting deceitful clauses through the text and video conditions, respectively.","PeriodicalId":218661,"journal":{"name":"Int. J. Internet Enterp. Manag.","volume":"22 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-10-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124897584","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2006-10-06DOI: 10.1504/IJIEM.2006.011044
F. Lai, Xiande Zhao, Tien-sheng Lee
This paper investigates how the choice of parameters for forecasting models influences the performance of MRP systems. The results of the study show that the error measures, which are used to estimate forecasting parameters, have a significant effect on the system performance. Minimising Mean Absolute Deviation (MAD) and Mean Square Error (MSE) in choosing the forecasting model parameters will result in total cost that is much closer to the minimum cost than minimising the mean error (Bias). While operating parameters such as Freezing Proportion (FP) and Cost Structure (CS) do significantly influence the relationship between total cost and the error measures that are used to estimate forecasting model parameters, both MAD and MSE are better than Bias under all conditions. The use of Safety Stock (SS) does not influence the conclusion.
{"title":"Selecting forecasting model parameters in Material Requirement Planning systems","authors":"F. Lai, Xiande Zhao, Tien-sheng Lee","doi":"10.1504/IJIEM.2006.011044","DOIUrl":"https://doi.org/10.1504/IJIEM.2006.011044","url":null,"abstract":"This paper investigates how the choice of parameters for forecasting models influences the performance of MRP systems. The results of the study show that the error measures, which are used to estimate forecasting parameters, have a significant effect on the system performance. Minimising Mean Absolute Deviation (MAD) and Mean Square Error (MSE) in choosing the forecasting model parameters will result in total cost that is much closer to the minimum cost than minimising the mean error (Bias). While operating parameters such as Freezing Proportion (FP) and Cost Structure (CS) do significantly influence the relationship between total cost and the error measures that are used to estimate forecasting model parameters, both MAD and MSE are better than Bias under all conditions. The use of Safety Stock (SS) does not influence the conclusion.","PeriodicalId":218661,"journal":{"name":"Int. J. Internet Enterp. Manag.","volume":"7 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-10-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131955822","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The possibility of communication nowadays depends fully on the usage of modern technology. Several digital divides exist with respect to Mobile Phone (MP) usage, and they further aggravate the interpersonal relationship. In personal connection, the availability of MP users can be measured by several indicators, such as phone number sharing behaviour and phone answering strategies. The MP users also look over the necessity of using their MP to communicate with others in daily life. The 'dual availability' model distinguishes active/passive attitude and behaviour of individual's calling and receiving styles. In the relational connection, the usage of MP, which shows multiple dimensions, such as phone contacts, face-to-face contacts and spatial distance effects, implies the openness and closeness of interpersonal relationships. In our research, MP use is a proxy of human behaviour as well as relationships, and it represents a digital opportunity for users to improve their relationship. With regard to the personal connections, caller effects show overwhelming domination over either the media use or relationship change, while the receiver effects show weaker influence. Unilateral relationships and network relationships are respectively influenced by personal and relational connections and consequently demonstrate different appearances.
{"title":"Digital opportunity: the digital gap between openness and closeness of relational divide upon the mobile phone usage","authors":"Chyi-In Wu, Chao-Wen Chan, Yi-Chien Chen, Kenichi Ishii","doi":"10.1504/IJIEM.2006.010919","DOIUrl":"https://doi.org/10.1504/IJIEM.2006.010919","url":null,"abstract":"The possibility of communication nowadays depends fully on the usage of modern technology. Several digital divides exist with respect to Mobile Phone (MP) usage, and they further aggravate the interpersonal relationship. In personal connection, the availability of MP users can be measured by several indicators, such as phone number sharing behaviour and phone answering strategies. The MP users also look over the necessity of using their MP to communicate with others in daily life. The 'dual availability' model distinguishes active/passive attitude and behaviour of individual's calling and receiving styles. In the relational connection, the usage of MP, which shows multiple dimensions, such as phone contacts, face-to-face contacts and spatial distance effects, implies the openness and closeness of interpersonal relationships. In our research, MP use is a proxy of human behaviour as well as relationships, and it represents a digital opportunity for users to improve their relationship. With regard to the personal connections, caller effects show overwhelming domination over either the media use or relationship change, while the receiver effects show weaker influence. Unilateral relationships and network relationships are respectively influenced by personal and relational connections and consequently demonstrate different appearances.","PeriodicalId":218661,"journal":{"name":"Int. J. Internet Enterp. Manag.","volume":"92 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-09-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128699465","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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