Pub Date : 2009-02-06DOI: 10.1504/IJIEM.2009.022931
A. Forno, U. Merlone
We consider a model of work group interaction and introduce an incentive scheme in order to prevent dissatisfaction in subordinates. Several behaviours, which are grounded on observing human subjects when interacting in a similar task, are implemented in artificial agents and simulated. Our results shed light on some aspects of interaction between individuals in complex environment and economic performance, and give insights in terms of observation of the performance measures in organisations.
{"title":"Individual incentives in supervised work groups: from human subject experiments to agent based simulation","authors":"A. Forno, U. Merlone","doi":"10.1504/IJIEM.2009.022931","DOIUrl":"https://doi.org/10.1504/IJIEM.2009.022931","url":null,"abstract":"We consider a model of work group interaction and introduce an incentive scheme in order to prevent dissatisfaction in subordinates. Several behaviours, which are grounded on observing human subjects when interacting in a similar task, are implemented in artificial agents and simulated. Our results shed light on some aspects of interaction between individuals in complex environment and economic performance, and give insights in terms of observation of the performance measures in organisations.","PeriodicalId":218661,"journal":{"name":"Int. J. Internet Enterp. Manag.","volume":"11 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2009-02-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125119298","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2008-08-27DOI: 10.1504/IJIEM.2008.020106
M. D. Singh, R. Kant
Information Technology (IT) is one of the enablers of Knowledge Management (KM). The aim of this paper is to understand mutual influences of IT-based enablers of KM and to identify the driving and dependent enablers. A questionnaire-based survey has been conducted in Indian engineering industries to rank these enablers. The results of the survey and the Interpretive Structural Modelling (ISM) have been used to evolve mutual relationships among these enablers. It is observed that of all the enablers the internet has the highest driving power and therefore, deserves serious attention by the top managers of the organisations.
{"title":"IT-enablement of Knowledge Management: the modelling of enablers","authors":"M. D. Singh, R. Kant","doi":"10.1504/IJIEM.2008.020106","DOIUrl":"https://doi.org/10.1504/IJIEM.2008.020106","url":null,"abstract":"Information Technology (IT) is one of the enablers of Knowledge Management (KM). The aim of this paper is to understand mutual influences of IT-based enablers of KM and to identify the driving and dependent enablers. A questionnaire-based survey has been conducted in Indian engineering industries to rank these enablers. The results of the survey and the Interpretive Structural Modelling (ISM) have been used to evolve mutual relationships among these enablers. It is observed that of all the enablers the internet has the highest driving power and therefore, deserves serious attention by the top managers of the organisations.","PeriodicalId":218661,"journal":{"name":"Int. J. Internet Enterp. Manag.","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2008-08-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"117076954","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2008-08-27DOI: 10.1504/IJIEM.2008.020107
R. Discenza, D. Tesch, G. Klein, James J. Jiang
This paper considers the mediating effects of user participation activities that interact with crucial skills to explain the varying degrees of software success. Questionnaires were mailed to randomly selected Information System Special Interest Group (ISSIG) members of the Project Management Institute (PMI) in the USA. A total of 171 questionnaires were returned. The overall results of the analysis show that user hands-on activities lower the risks of certain skill deficiencies during the duration of the project to improve the successful implementation of software projects, while user partnering serves as a mediator between application expertise, general expertise, and software success.
{"title":"User involvement to enhance expertise in system development","authors":"R. Discenza, D. Tesch, G. Klein, James J. Jiang","doi":"10.1504/IJIEM.2008.020107","DOIUrl":"https://doi.org/10.1504/IJIEM.2008.020107","url":null,"abstract":"This paper considers the mediating effects of user participation activities that interact with crucial skills to explain the varying degrees of software success. Questionnaires were mailed to randomly selected Information System Special Interest Group (ISSIG) members of the Project Management Institute (PMI) in the USA. A total of 171 questionnaires were returned. The overall results of the analysis show that user hands-on activities lower the risks of certain skill deficiencies during the duration of the project to improve the successful implementation of software projects, while user partnering serves as a mediator between application expertise, general expertise, and software success.","PeriodicalId":218661,"journal":{"name":"Int. J. Internet Enterp. Manag.","volume":"77 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2008-08-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122523253","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2008-08-27DOI: 10.1504/IJIEM.2008.020104
Carlos Malarranha, Rogerio Puga-Leal, Z. Pereira
Nowadays, service delivery is strongly linked to the use of new technologies and of the internet channel. However, there are also countless websites misconceived and without any concern about customers' expectations. The companies should identify which requirements are really important for customers and conceive the service provided by the websites according to the 'voice of the customer'. In this piece of research, a methodology based on several Quality tools, namely the Kano's questionnaire and the HOQ, is proposed to develop websites based on customers' needs and expectations. An empirical study was developed within the framework of online travel agencies. The study was based on a combined sample of real customers of online travel agencies with individuals participating in advanced courses of web design.
{"title":"Application of quality methodologies to the development of a website","authors":"Carlos Malarranha, Rogerio Puga-Leal, Z. Pereira","doi":"10.1504/IJIEM.2008.020104","DOIUrl":"https://doi.org/10.1504/IJIEM.2008.020104","url":null,"abstract":"Nowadays, service delivery is strongly linked to the use of new technologies and of the internet channel. However, there are also countless websites misconceived and without any concern about customers' expectations. The companies should identify which requirements are really important for customers and conceive the service provided by the websites according to the 'voice of the customer'. In this piece of research, a methodology based on several Quality tools, namely the Kano's questionnaire and the HOQ, is proposed to develop websites based on customers' needs and expectations. An empirical study was developed within the framework of online travel agencies. The study was based on a combined sample of real customers of online travel agencies with individuals participating in advanced courses of web design.","PeriodicalId":218661,"journal":{"name":"Int. J. Internet Enterp. Manag.","volume":"4 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2008-08-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115026202","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2008-08-27DOI: 10.1504/IJIEM.2008.020105
Vincent Chevrin, J. Rouillard
This paper focuses on the mediation between Interactive e-Services (IeS) and channels used during human-organisation interactions. This mediation consists in a succession of service adaptations, changing from an abstract structure to a concrete one. Our contribution is mainly devoted to aspects concerning the Quality of Service (QoS), particularly about instrumentation and measurement issues, and it provides clues to answer the question "How can multi-channel services be adequately monitored and controlled?".
{"title":"Instrumentation and measurement of multi-channel services systems","authors":"Vincent Chevrin, J. Rouillard","doi":"10.1504/IJIEM.2008.020105","DOIUrl":"https://doi.org/10.1504/IJIEM.2008.020105","url":null,"abstract":"This paper focuses on the mediation between Interactive e-Services (IeS) and channels used during human-organisation interactions. This mediation consists in a succession of service adaptations, changing from an abstract structure to a concrete one. Our contribution is mainly devoted to aspects concerning the Quality of Service (QoS), particularly about instrumentation and measurement issues, and it provides clues to answer the question \"How can multi-channel services be adequately monitored and controlled?\".","PeriodicalId":218661,"journal":{"name":"Int. J. Internet Enterp. Manag.","volume":"22 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2008-08-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133679471","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2008-08-27DOI: 10.1504/IJIEM.2008.020103
Gustavo Quiroga Souki, Cid Gonçalves Filho
This study was developed with the objective of examining perceived quality, satisfaction, and customer loyalty in regard to mobile phone service providers. A survey was done involving 434 customers in Brazil. The results showed that perceived quality could be evaluated based on the quality of the product, quality of the connection, shops, coverage areas and customer service. A low level of loyalty was observed and, when the customers' perceived quality increases, they will be more satisfied, more likely to remain with the service provider, to recommend their current provider to others, and to express a lesser desire to switch providers.
{"title":"Perceived quality, satisfaction and customer loyalty: an empirical study in the mobile phones sector in Brazil","authors":"Gustavo Quiroga Souki, Cid Gonçalves Filho","doi":"10.1504/IJIEM.2008.020103","DOIUrl":"https://doi.org/10.1504/IJIEM.2008.020103","url":null,"abstract":"This study was developed with the objective of examining perceived quality, satisfaction, and customer loyalty in regard to mobile phone service providers. A survey was done involving 434 customers in Brazil. The results showed that perceived quality could be evaluated based on the quality of the product, quality of the connection, shops, coverage areas and customer service. A low level of loyalty was observed and, when the customers' perceived quality increases, they will be more satisfied, more likely to remain with the service provider, to recommend their current provider to others, and to express a lesser desire to switch providers.","PeriodicalId":218661,"journal":{"name":"Int. J. Internet Enterp. Manag.","volume":"14 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2008-08-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121508833","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2008-05-16DOI: 10.1504/IJIEM.2008.018311
M. S. Sohail
While a growing number of organisations are outsourcing their logistics function, few comprehensive studies on outsourcing of logistics in the Middle Eastern region have been undertaken. An empirical research is used to determine issues relating to the extent, commitment, and organisational impact of outsourcing in Saudi Arabia. Results based on the analysis of data indicate that most of the organisations have largely seen logistics outsourcing as positive developments that give them a competitive advantage. The paper concludes with a discussion in the light of technological challenges faced by organisations outsourcing their logistics function as well as the service provider.
{"title":"Creating competitive advantage through outsourcing logistics: evidence from a Middle Eastern nation","authors":"M. S. Sohail","doi":"10.1504/IJIEM.2008.018311","DOIUrl":"https://doi.org/10.1504/IJIEM.2008.018311","url":null,"abstract":"While a growing number of organisations are outsourcing their logistics function, few comprehensive studies on outsourcing of logistics in the Middle Eastern region have been undertaken. An empirical research is used to determine issues relating to the extent, commitment, and organisational impact of outsourcing in Saudi Arabia. Results based on the analysis of data indicate that most of the organisations have largely seen logistics outsourcing as positive developments that give them a competitive advantage. The paper concludes with a discussion in the light of technological challenges faced by organisations outsourcing their logistics function as well as the service provider.","PeriodicalId":218661,"journal":{"name":"Int. J. Internet Enterp. Manag.","volume":"49 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2008-05-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116609787","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2008-05-16DOI: 10.1504/IJIEM.2008.018310
Chung-Tzer Liu
The objective of this study is to understand the factors that affect customer loyalty when there is information asymmetry between service providers and consumers. Three constructs of service quality are used to examine the direct effect and the interaction effect of the switching cost on customer loyalty under three different types of service industries. From the 280 successfully collected samples, this study finds that the switching cost is most significant for search services. It is also found that the effects of service quality on customer loyalty vary when the information asymmetry between service providers and consumers is taken into consideration.
{"title":"The impact of service quality and switching cost on customer loyalty in information asymmetric services","authors":"Chung-Tzer Liu","doi":"10.1504/IJIEM.2008.018310","DOIUrl":"https://doi.org/10.1504/IJIEM.2008.018310","url":null,"abstract":"The objective of this study is to understand the factors that affect customer loyalty when there is information asymmetry between service providers and consumers. Three constructs of service quality are used to examine the direct effect and the interaction effect of the switching cost on customer loyalty under three different types of service industries. From the 280 successfully collected samples, this study finds that the switching cost is most significant for search services. It is also found that the effects of service quality on customer loyalty vary when the information asymmetry between service providers and consumers is taken into consideration.","PeriodicalId":218661,"journal":{"name":"Int. J. Internet Enterp. Manag.","volume":"18 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2008-05-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124023526","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2008-05-16DOI: 10.1504/IJIEM.2008.018309
S. Asghar, D. Alahakoon, L. Churilov
A broader view of our approach is to provide the flexibility to organise and adapt a tailored Decision Support System (DSS) model (or existing modular subroutines) according to the dynamic needs of a disaster. For this purpose, the existing modular subroutines of DSS models are selected and integrated to produce a dynamic integrated model focused on a given disaster scenario. In order to facilitate the effective integration of these subroutines, it is necessary to select the appropriate modular subroutine beforehand. Therefore, subroutine selection is an important preliminary step towards model integration in developing Disaster Management Decision Support Systems (DMDSS). The ability to identify a modular subroutine for a problem is an important feature before performing model integration. Therefore, our focus in this paper is on developing a methodology to help identify subroutines from existing DSS models developed for disaster management.
{"title":"A modular subroutine selection process in disaster management based on a needs classification scheme","authors":"S. Asghar, D. Alahakoon, L. Churilov","doi":"10.1504/IJIEM.2008.018309","DOIUrl":"https://doi.org/10.1504/IJIEM.2008.018309","url":null,"abstract":"A broader view of our approach is to provide the flexibility to organise and adapt a tailored Decision Support System (DSS) model (or existing modular subroutines) according to the dynamic needs of a disaster. For this purpose, the existing modular subroutines of DSS models are selected and integrated to produce a dynamic integrated model focused on a given disaster scenario. In order to facilitate the effective integration of these subroutines, it is necessary to select the appropriate modular subroutine beforehand. Therefore, subroutine selection is an important preliminary step towards model integration in developing Disaster Management Decision Support Systems (DMDSS). The ability to identify a modular subroutine for a problem is an important feature before performing model integration. Therefore, our focus in this paper is on developing a methodology to help identify subroutines from existing DSS models developed for disaster management.","PeriodicalId":218661,"journal":{"name":"Int. J. Internet Enterp. Manag.","volume":"69 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2008-05-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131288827","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2008-05-16DOI: 10.1504/IJIEM.2008.018312
M. Khalifa, R. Davison
In this study, we demonstrate and enhance the applicability of the Theory of Planned Behavior (TPB) to the explanation of the intended continuance level of telecommuting. The results of a survey of 101 current telecommuters provide strong support for the proposed theoretical developments. Overall, the model explains 49.2% of the variance in telecommuters' intended level of telecommuting continuance. Despite a negative moderating effect of habit, attitude maintains a significant effect on intention. Subjective norms also continue to exert a moderate effect on intention.
{"title":"Explaining the intended continuance level of telecommuting","authors":"M. Khalifa, R. Davison","doi":"10.1504/IJIEM.2008.018312","DOIUrl":"https://doi.org/10.1504/IJIEM.2008.018312","url":null,"abstract":"In this study, we demonstrate and enhance the applicability of the Theory of Planned Behavior (TPB) to the explanation of the intended continuance level of telecommuting. The results of a survey of 101 current telecommuters provide strong support for the proposed theoretical developments. Overall, the model explains 49.2% of the variance in telecommuters' intended level of telecommuting continuance. Despite a negative moderating effect of habit, attitude maintains a significant effect on intention. Subjective norms also continue to exert a moderate effect on intention.","PeriodicalId":218661,"journal":{"name":"Int. J. Internet Enterp. Manag.","volume":"3 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2008-05-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128563640","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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